Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.my complaint is only partially related to the way in which I was sold my sessions, and the shady dealings on that day, My concern at this point is that I am not getting what I am supposed to have received which was a "program" I was told during my initial complaint I didn't pay for a trainer but I paid for a "program" I have received a trainer that provides me with a 30 min work out the days that I am able to schedule, there is never a plan or program when I show up, its always "what do you feel like doing today" which in speaking with my physician is most likely why I am now dealing with shoulder and elbow issues because I always wanted to focus on upper body, and we ignored my lower body. The reason we amateurs hire trainers to to help us achieve goals, not to work out with us, and let us do whatever we want, and have it eventually result in injury.
I have been old I paid for a program, well I never received one, putting LA fitness in breach of contract. I was also sold on a signature member ship, but nobody at that time thought it worth mentioning my club was not a signature club, and all the benefits of a signature club, I was paying for, I wouldn't get ( towel service being the most obvious )Secondly my concern is the fact that I cannot use the sessions, as I am currently injured, I think this level of customer service only proves that they have no interest in the customer, and are only interested in the money, as the reality to the situation is, had they addressed my concern, and let me out of my current PT contract or suspended the payments until I was able to use them again, I would have happily sighed on for more sessions at a later date when I could use them safely, and without harm. But that is not the case, they are only interested in ripping of the customer, and getting money for services they are not providing. If this is the service they want to provide, we will cancel, and take our business to another facility. I am disgusted with the service, I am disgusted with the establishment and the management, and how poorly trained the staff are. Overall the LA fitness experience has been horrible, and I am happy to let everybody I know the kind of business they are running.ITs clear they are not looking at the big picture, when I am currently paying for 2 memberships, and PT sessions. If they are prepared to lose all that money in the long term over $980 it says alot and is of no surprise to me they are always losing customers to other clubs. I am sure [redacted] will be happy to take our money, and won't prove to be nearly as horrible a company to deal with.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 2/22/16 (the “Initial Term”). Member paid a total of $310.00 up front, which included the processing fee and payment for...
the first month of personal training sessions. Member further agreed to make 5 more payments, in the amount of $260.00 each, every month, beginning 3/22/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
After signing and initialing digitally on a signature pad, a hard copy of the agreement, which clearly reflected her name, was printed, reviewed with member once again and she signed and initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response). Member was provided a hard copy of the agreement at the point of sale and a copy was also included in the e-mail confirmation sent to member on the day she joined (a copy of the e-mail confirmation is included with this response). It should also be noted that member previously had a 12 month personal training membership with LA Fitness several years back.
She specifically chose a smaller 6 month program this time because she did not want as long of a commitment as her previous 12 month program. Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not exercise this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in her Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the service. However, our records do not reflect that she has provided verification of such a disability....
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the point of sale, the sales rep ([redacted]) was not given all of the relevant information. I would like to cancel the contract because of material misrepresentation. The sale rep breached the contract first when he misled me about the personal trainer and his breach released me from further obligation. In addition, the obligations and requirements of the consumer were hidden when they should have been more plainly and clearly expressed.
I made $419.00 up front for eight sessions on 10/06/14. I used 1 session per week.
About a week after the agreement, on 10/15/14, I went to cancel my membership in local club and discovered I had to complete 3 forms ( Personal training, my membership & my daughter)and mailed them to corporate headquarters via US mail. The mn behind the counter had no answer for me when I inquired as to why such a hassle to cancel. The only thing they had to say were to be sure and send my cancellation notice registered mail as they often seem to misplace the cancelation notice. I went online to see if I could cancel online, only to discover they permit me to print the form to cancel but no way to cancel membership online...only print the form and mail it in via US mail. This is not the sign of a reputable company to do business with.
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] states that she was being called numerous times regarding her billing information. Management as a customer consideration will stop the phone calls and cancel [redacted] membership per her request. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the billing for monthly dues for [redacted], she expressed that her billing information is not authorized for [redacted] monthly dues. With that being said a cancellation has been processed on 11/2/15 and no further billing has occurred. A refund in the...
amount of $60.00 has been processed back to the Checking account on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns with the status of her membership and her experience when attempting to discuss her billing and reinstatement of her monthly dues family membership. LA Fitness strives to provide excellent customer service and we regret that Ms. [redacted]...
came away from her experience feeling like the local staff acted in an unprofessional manner. As a courtesy, we have agreed to allow the reinstate of her membership for $40 and have waived the remaining balance owed. Ms. [redacted] paid the $40 to reinstate and has updated her billing information for future monthly billings. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled several times before however we received no such cancellation. As a courtesy and per his request an immediate cancellation has been processed and no further billing will...
occur. A refund in the amount of $47.87 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. The balance in the amount of $52.87 has been waived, no further balance is owed. Member is satisfied. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ 91.98. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this...
We are sorry to hear that member was dissatisfied with this
first personal training session. This is not the type of experience we want any
of our members to have. Our District Manager has attempted to contact member to
address his concerns. However, the circumstance does not entitle member to...
a
refund or to terminate the Agreement and abandon his contractual obligations
early without a fee. His personal training services agreement specifically
provided him with a 10-day right to cancel, for any reason, for a full refund.
However, he did not take advantage of this option within the rescission period.
Member claims that he signed the agreement digitally but did not receive a hard
copy or an electronic copy. Member did in fact sign and initial each page of
the agreement digitally on an electronic signature pad. It should also be noted
that after signing digitally, hard copies of each page of the agreement were
printed, signed and initialed manually once more by member. It is LA Fitness’
policy and practice to provide our members with a complete copy of their agreement
at the time of enrollment. Furthermore, his agreement included a New
Client Checklist which outlined key terms, including his acknowledgement that he
received and read a copy of his personal training agreement (copies of the
agreement and New Client Checklist are included with this response).
Nevertheless, if member no longer wishes to continue with his valid agreement,
his personal training agreement includes a voluntary cancelation provision,
which affords him the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this voluntary cancellation provision of member’s
agreement should he elect to take advantage of it. Otherwise, member should be
expected to honor his agreement as LA Fitness stands ready to address his
concerns and provide the services for which he contracted.
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/15. We apologize for any inconvenience this may have caused. We believe this matter to be resolved. Thank you
Management reviewed the request for a refund again. Ms. [redacted] states that she came in and cancelled on May 8th which was confirmed via her receipt for membership cancellation with an expiration date of 6/26/2017. Furthermore, we reviewed the agreement and the agreement requires that a notice be given prior to the billing date in order to be eligible for a refund. Our previous response still stands and Ms. [redacted] is not entitled to a refund. No further action will be taken. Thank you.
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of 24 Hour fitness. it was La Fitness that called me on December every year.Regards,[redacted]
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return call. He claims to have cancelled several times, however we received no such request. An immediate cancellation was processed on 12/4/15...
and no further billing has occurred. As a courtesy, a refund in the amount of $128.20 back to the checking account on file. We believe this matter to be resolved. Thank you
Our District Manager contacted member regarding his concerns. We offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 1/19/16 and we cancelled the remaining term of his...
Our previous response still stands and no further...
action will be takenManagement spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. Per the conversation on 9/10/15 she was advised of the proper cancellation procedures and has since mailed in a cancellation. No further billing will occur. We believe this matter...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.my complaint is only partially related to the way in which I was sold my sessions, and the shady dealings on that day, My concern at this point is that I am not getting what I am supposed to have received which was a "program" I was told during my initial complaint I didn't pay for a trainer but I paid for a "program" I have received a trainer that provides me with a 30 min work out the days that I am able to schedule, there is never a plan or program when I show up, its always "what do you feel like doing today" which in speaking with my physician is most likely why I am now dealing with shoulder and elbow issues because I always wanted to focus on upper body, and we ignored my lower body. The reason we amateurs hire trainers to to help us achieve goals, not to work out with us, and let us do whatever we want, and have it eventually result in injury.
I have been old I paid for a program, well I never received one, putting LA fitness in breach of contract. I was also sold on a signature member ship, but nobody at that time thought it worth mentioning my club was not a signature club, and all the benefits of a signature club, I was paying for, I wouldn't get ( towel service being the most obvious )Secondly my concern is the fact that I cannot use the sessions, as I am currently injured, I think this level of customer service only proves that they have no interest in the customer, and are only interested in the money, as the reality to the situation is, had they addressed my concern, and let me out of my current PT contract or suspended the payments until I was able to use them again, I would have happily sighed on for more sessions at a later date when I could use them safely, and without harm. But that is not the case, they are only interested in ripping of the customer, and getting money for services they are not providing. If this is the service they want to provide, we will cancel, and take our business to another facility. I am disgusted with the service, I am disgusted with the establishment and the management, and how poorly trained the staff are. Overall the LA fitness experience has been horrible, and I am happy to let everybody I know the kind of business they are running.ITs clear they are not looking at the big picture, when I am currently paying for 2 memberships, and PT sessions. If they are prepared to lose all that money in the long term over $980 it says alot and is of no surprise to me they are always losing customers to other clubs. I am sure [redacted] will be happy to take our money, and won't prove to be nearly as horrible a company to deal with.Regards,[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 6 months, beginning 2/22/16 (the “Initial Term”). Member paid a total of $310.00 up front, which included the processing fee and payment for...
the first month of personal training sessions. Member further agreed to make 5 more payments, in the amount of $260.00 each, every month, beginning 3/22/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
After signing and initialing digitally on a signature pad, a hard copy of the agreement, which clearly reflected her name, was printed, reviewed with member once again and she signed and initialed next to her signature and initials on the hard copy as well (copies of the digital agreement and hard copy are included with this response). Member was provided a hard copy of the agreement at the point of sale and a copy was also included in the e-mail confirmation sent to member on the day she joined (a copy of the e-mail confirmation is included with this response). It should also be noted that member previously had a 12 month personal training membership with LA Fitness several years back.
She specifically chose a smaller 6 month program this time because she did not want as long of a commitment as her previous 12 month program. Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not exercise this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee. Member’s Agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor this cancellation provision in her Agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the service. However, our records do not reflect that she has provided verification of such a disability....
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:
n behind the counter had no answer for me when I inquired as to why such a hassle to cancel. The only thing they had to say were to be sure and send my cancellation notice registered mail as they often seem to misplace the cancelation notice. I went online to see if I could cancel online, only to discover they permit me to print the form to cancel but no way to cancel membership online...only print the form and mail it in via US mail. This is not the sign of a reputable company to do business with.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the point of sale, the sales rep ([redacted]) was not given all of the relevant information. I would like to cancel the contract because of material misrepresentation. The sale rep breached the contract first when he misled me about the personal trainer and his breach released me from further obligation. In addition, the obligations and requirements of the consumer were hidden when they should have been more plainly and clearly expressed.
I made $419.00 up front for eight sessions on 10/06/14. I used 1 session per week.
About a week after the agreement, on 10/15/14, I went to cancel my membership in local club and discovered I had to complete 3 forms ( Personal training, my membership & my daughter)and mailed them to corporate headquarters via US mail. The m
Regards, [redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[redacted] states that she was being called numerous times regarding her billing information. Management as a customer consideration will stop the phone calls and cancel [redacted] membership per her request. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] regarding the billing for monthly dues for [redacted], she expressed that her billing information is not authorized for [redacted] monthly dues. With that being said a cancellation has been processed on 11/2/15 and no further billing has occurred. A refund in the...
amount of $60.00 has been processed back to the Checking account on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns with the status of her membership and her experience when attempting to discuss her billing and reinstatement of her monthly dues family membership. LA Fitness strives to provide excellent customer service and we regret that Ms. [redacted]...
came away from her experience feeling like the local staff acted in an unprofessional manner. As a courtesy, we have agreed to allow the reinstate of her membership for $40 and have waived the remaining balance owed. Ms. [redacted] paid the $40 to reinstate and has updated her billing information for future monthly billings. We believe this matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled several times before however we received no such cancellation. As a courtesy and per his request an immediate cancellation has been processed and no further billing will...
occur. A refund in the amount of $47.87 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. The balance in the amount of $52.87 has been waived, no further balance is owed. Member is satisfied. Thank you.
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ 91.98. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this...
matter to be resolved. Thank you.
We are sorry to hear that member was dissatisfied with this
first personal training session. This is not the type of experience we want any
of our members to have. Our District Manager has attempted to contact member to
address his concerns. However, the circumstance does not entitle member to...
a
refund or to terminate the Agreement and abandon his contractual obligations
early without a fee. His personal training services agreement specifically
provided him with a 10-day right to cancel, for any reason, for a full refund.
However, he did not take advantage of this option within the rescission period.
Member claims that he signed the agreement digitally but did not receive a hard
copy or an electronic copy. Member did in fact sign and initial each page of
the agreement digitally on an electronic signature pad. It should also be noted
that after signing digitally, hard copies of each page of the agreement were
printed, signed and initialed manually once more by member. It is LA Fitness’
policy and practice to provide our members with a complete copy of their agreement
at the time of enrollment. Furthermore, his agreement included a New
Client Checklist which outlined key terms, including his acknowledgement that he
received and read a copy of his personal training agreement (copies of the
agreement and New Client Checklist are included with this response).
Nevertheless, if member no longer wishes to continue with his valid agreement,
his personal training agreement includes a voluntary cancelation provision,
which affords him the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this voluntary cancellation provision of member’s
agreement should he elect to take advantage of it. Otherwise, member should be
expected to honor his agreement as LA Fitness stands ready to address his
concerns and provide the services for which he contracted.
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/15. We apologize for any inconvenience this may have caused. We believe this matter to be resolved. Thank you
Management reviewed the request for a refund again. Ms. [redacted] states that she came in and cancelled on May 8th which was confirmed via her receipt for membership cancellation with an expiration date of 6/26/2017. Furthermore, we reviewed the agreement and the agreement requires that a notice be given prior to the billing date in order to be eligible for a refund. Our previous response still stands and Ms. [redacted] is not entitled to a refund. No further action will be taken. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of 24 Hour fitness. it was La Fitness that called me on December every year.Regards,[redacted]
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return call. He claims to have cancelled several times, however we received no such request. An immediate cancellation was processed on 12/4/15...
and no further billing has occurred. As a courtesy, a refund in the amount of $128.20 back to the checking account on file. We believe this matter to be resolved. Thank you
Our District Manager contacted member regarding his concerns. We offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 1/19/16 and we cancelled the remaining term of his...
personal training agreement accordingly.
Our previous response still stands and no further...
action will be takenManagement spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. Per the conversation on 9/10/15 she was advised of the proper cancellation procedures and has since mailed in a cancellation. No further billing will occur. We believe this matter...
to be resolved. Thank you