Our District Manager contacted member regarding her concerns. He reviewed the terms of her personal training agreement with her and she understands that she as under contract and obligated through 2/28/15. However, she completed the financial obligation of personal training agreement as of 2/28/15...
and there will be no further billing for personal training. Member understands that any unused sessions would have expired as of 3/29/15. However, we will extend the expiration of the sessions to allow her to complete her remaining sessions.
Management contacted Mr. [redacted] regarding his concerns. As a courtesy, Management cancelled his membership effective 10/2/2017 and waived the outstanding balance on file. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/14/17 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 2/14/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original response. If member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up.
Revdex.com:
I was not provided acceptable opportunities to cancel. I came in during business hours and was turned away. It is a unacceptable policy, and I generally reject it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Management spoke to [redacted] regarding the billing for monthly dues for [redacted], she expressed that her billing information is not authorized for [redacted] monthly dues. With that being said a cancellation has been processed on 11/2/15 and no further billing has occurred. A refund in the...
amount of $60.00 has been processed back to the Checking account on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management contacted member regarding his complaint. To resolve issue, management cancelled his membership refunding $269.42 back to the[redacted] card on file.
Refunds could take up to 5-7 business to process. We believe this matter to be resolved.
Member declined our offer to push her billing date out by 2 weeks. We do not take responsibility for member's not receiving their insurance reimbursement and the insurance companies agree that members need to take responsibility to ensure their check in's are registering through out the month granted the member is checking themselves into the club upon usage properly. No further action will be taken. Thank you
Management reviewed the health department inspection report with Mr. [redacted]. Mr. [redacted] was completely inappropriate on the phone. Management ended the call after members inappropriate behavior. Mr. [redacted] is declining on a three month refund offered by District Operations Manager and will only accept a full refund. Mr. [redacted] is not entitled to a full refund. We believe that we have taken the necessary steps to resolve this matter. No further action will be taken. Thank you.
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. Per the conversation on 9/10/15 she was advised of the proper cancellation procedures and has since mailed in a cancellation. No further billing will occur. We believe this matter...
Management contacted Mr. [redacted] regarding his experience at the [redacted] – [redacted] Ave location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr. [redacted]. As a courtesy, we have issued a refund of $37.57 back to the checking...
account on file. Refunds typically take 5-7 business days to complete. Additionally, management provided Mr. [redacted] with direct contact information should he need additional assistance in the future. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/3/16 (the “Initial Term”). Member agreed to pay a total of $259.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She paid $130.00 on the day she enrolled and authorized a payment for the remaining balance of $129.00 on 8/12/16. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/3/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response).
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $369.10 (which included past a due balance of $110.00) to terminate his agreement early on 3/6/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
All it took was an Email from you, and magically, my children’s two memberships were canceled. Thank you so very very much! Regards,
[redacted]
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return call. He claims to have cancelled several times, however we received no such request. An immediate cancellation was processed on 12/4/15...
and no further billing has occurred. As a courtesy, a refund in the amount of $128.20 back to the checking account on file. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ 91.98. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this...
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Hi Revdex.com:I am not satisfied with the response from LA fitness. My dispute is not per the actual contract but the written contract. I have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilled. In fact I have not received ANY additional training sessions as promised per the manager. Also per the written contract promised availability of unused training sessions beyond the term of 6 months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the service. My dispute remains unresolved until full refund is given. Sincerely,[redacted]
Our District Manager contacted member regarding her concerns. He reviewed the terms of her personal training agreement with her and she understands that she as under contract and obligated through 2/28/15. However, she completed the financial obligation of personal training agreement as of 2/28/15...
and there will be no further billing for personal training. Member understands that any unused sessions would have expired as of 3/29/15. However, we will extend the expiration of the sessions to allow her to complete her remaining sessions.
Management contacted Mr. [redacted] regarding his concerns. As a courtesy, Management cancelled his membership effective 10/2/2017 and waived the outstanding balance on file. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 1/14/17 (the “Initial Term”). Member paid a total of $299.00 up front, which included the enrollment fee, processing...
fee and payment for the first month of personal training services. He further agreed to make 11 more consecutive monthly payments, in the amount of $200.00, beginning 2/14/17, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. His Agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. This provision is clearly outlined on page 2 of the agreement. In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response). Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon his contractual obligations (which were very clearly spelled out for him and acknowledged by him) early without a fee. If member no longer wishes to continue with his valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should he elect to take advantage of it. Otherwise, he should be expected to honor his Agreement as LA Fitness stands ready to provide the services for which he contracted.
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original response. If member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up.
Revdex.com:
I was not provided acceptable opportunities to cancel. I came in during business hours and was turned away. It is a unacceptable policy, and I generally reject it.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Management spoke to [redacted] regarding the billing for monthly dues for [redacted], she expressed that her billing information is not authorized for [redacted] monthly dues. With that being said a cancellation has been processed on 11/2/15 and no further billing has occurred. A refund in the...
amount of $60.00 has been processed back to the Checking account on file. Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you
Management contacted member regarding his complaint. To resolve issue, management cancelled his membership refunding $269.42 back to the[redacted] card on file.
Refunds could take up to 5-7 business to process. We believe this matter to be resolved.
Member declined our offer to push her billing date out by 2 weeks. We do not take responsibility for member's not receiving their insurance reimbursement and the insurance companies agree that members need to take responsibility to ensure their check in's are registering through out the month granted the member is checking themselves into the club upon usage properly. No further action will be taken. Thank you
Management reviewed the health department inspection report with Mr. [redacted]. Mr. [redacted] was completely inappropriate on the phone. Management ended the call after members inappropriate behavior. Mr. [redacted] is declining on a three month refund offered by District Operations Manager and will only accept a full refund. Mr. [redacted] is not entitled to a full refund. We believe that we have taken the necessary steps to resolve this matter. No further action will be taken. Thank you.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed membership. Per the conversation on 9/10/15 she was advised of the proper cancellation procedures and has since mailed in a cancellation. No further billing will occur. We believe this matter...
to be resolved. Thank you
Management contacted Mr. [redacted] regarding his experience at the [redacted] – [redacted] Ave location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr. [redacted]. As a courtesy, we have issued a refund of $37.57 back to the checking...
account on file. Refunds typically take 5-7 business days to complete. Additionally, management provided Mr. [redacted] with direct contact information should he need additional assistance in the future. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The Agreement was for a minimum initial term of 12 months, beginning 8/3/16 (the “Initial Term”). Member agreed to pay a total of $259.00 up front, which included the enrollment fee,...
processing fee and payment for the first month of personal training services. She paid $130.00 on the day she enrolled and authorized a payment for the remaining balance of $129.00 on 8/12/16. She further agreed to make 11 more consecutive monthly payments, in the amount of $160.00, beginning 9/3/16, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement.
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement, New Client Checklist and confirming e-mail are included with this response).
Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee. If member no longer wishes to continue with her valid Agreement, her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement. LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of it. Otherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted.
City Sports cancelled member's regular fitness membership as well as her personal training agreement with no further billing or obligation.
LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $369.10 (which included past a due balance of $110.00) to terminate his agreement early on 3/6/15.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
All it took was an Email from you, and magically, my children’s two memberships were canceled. Thank you so very very much! Regards,
[redacted]
Management made several attempts to contact [redacted] regarding his concerns with cancelling his monthly billed membership and we have yet to receive a return call. He claims to have cancelled several times, however we received no such request. An immediate cancellation was processed on 12/4/15...
and no further billing has occurred. As a courtesy, a refund in the amount of $128.20 back to the checking account on file. We believe this matter to be resolved. Thank you
Management spoke with Ms. [redacted] regarding her concerns. As a courtesy, we agreed to cancel her membership and process a full refund in the amount of $ 91.98. Refunds typically could take up to 5-7 business days to complete and will go back to the Visa Card on file. We believe this...
matter to be resolved. Thank you.
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes on her personal training agreement. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Hi Revdex.com:I am not satisfied with the response from LA fitness. My dispute is not per the actual contract but the written contract. I have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilled. In fact I have not received ANY additional training sessions as promised per the manager. Also per the written contract promised availability of unused training sessions beyond the term of 6 months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the service. My dispute remains unresolved until full refund is given. Sincerely,[redacted]