Management spoke to [redacted] regarding his complaint. We are not honoring [redacted] request of a three year refund. Management as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six months. No further action will be taken. Thank you.
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We ensured [redacted] that the issue has been addressed
with our employees. LA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the...
behavior of the conversation that took
place. Member stated he is satisfied. Thank you.
Management spoke to Mr. [redacted]
on 11/6/14 in regards to his complaint pertaining to the billing issue on his
monthly dues membership. Mr. [redacted] was explained the billing process and due
to lack of payment we were not able to collect his monthly dues. We apologize
for the number of calls he...
received. Due to Mr. [redacted] stating he had
requested to be cancelled when he updated his billing information and was
advised the cancellation would be processed. We have waived the balance in the amount of $
139.96 for both his membership and Ms. [redacted]s membership. No further balances are owed. Mr. [redacted] is
satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no communication from the service provider and I have not availed their services as a mark of the treatment meted out by the company .However I continue to give my monthly dues without taking any services.
Regards,
[redacted]
Our District Vice President contacted member regarding his concerns. Member understands that there is no provision in his personal training agreement that allows him to freeze. Thus, no refund is due and member will continue with the remaining term of his agreement.
Management spoke with Ms. [redacted] regarding her concerns with the status of her membership and her experience when attempting to discuss her billing and reinstatement of her monthly dues family membership. LA Fitness strives to provide excellent customer service and we regret that Ms. [redacted]...
came away from her experience feeling like the local staff acted in an unprofessional manner. As a courtesy, we have agreed to allow the reinstate of her membership for $40 and have waived the remaining balance owed. Ms. [redacted] paid the $40 to reinstate and has updated her billing information for future monthly billings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having my name removed from the list is only partially acceptable. The business is failing to address the systemic issue of having a policy of harassing people to receive payment. In the case they have incorrect contact information they require the person(s) they are calling to jump through hoops to have them stop calling. This may even border illegal since they aren't respecting the nation do not call list. A business with such a policy should not have an "A" Revdex.com rating.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the point of sale, the sales rep ([redacted]) was not given all of the relevant information. I would like to cancel the contract because of material misrepresentation. The sale rep breached the contract first when he misled me about the personal trainer and his breach released me from further obligation. In addition, the obligations and requirements of the consumer were hidden when they should have been more plainly and clearly expressed.
I made $419.00 up front for eight sessions on 10/06/14. I used 1 session per week.
About a week after the agreement, on 10/15/14, I went to cancel my membership in local club and discovered I had to complete 3 forms ( Personal training, my membership & my daughter)and mailed them to corporate headquarters via US mail. The mn behind the counter had no answer for me when I inquired as to why such a hassle to cancel. The only thing they had to say were to be sure and send my cancellation notice registered mail as they often seem to misplace the cancelation notice. I went online to see if I could cancel online, only to discover they permit me to print the form to cancel but no way to cancel membership online...only print the form and mail it in via US mail. This is not the sign of a reputable company to do business with.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Revdex.com that complaint [redacted] has been resolved and closed, however my efforts to contact LA Fitness were not successful until 2/13. I feel like I have been misled. This is the second time LA Fitness has contacted the Revdex.com stating the issue has been resolved yet neither time it has. My conversation on 2/13 ended with LA Fitness stating they would not take any further action of resolving the dollars that was incorrectly taken from my accounts. I am not familiar with the process Revdex.com takes to ensure the process has actually been resolved, but it seems as though the agency created to maintain marketplace trust would have some way of ensuring resolutions have been followed through with rather than taking the word of the organization in which the original complaint was made against. [redacted]
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands and no further...
action will be takenManagement spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that I owe 285 but I have paid for sessions that I have not used...why am I unable to use those sessions that I have already paid for?Regards,[redacted]
Management spoke to Ms. [redacted] on 12/5/14 regarding thecancellation of [redacted] membership. Per her request we have processedan immediate cancellation and no further billing will occur. A refund in theamount of $ 10.00 was processed back to the Visa card. Refunds take about 5-7business...
Management spoke to [redacted] on 3/3/15 regarding her annual membership. After discussion in regards to what transpired at the point of sale it has been agreed upon to issue a refund in the amount of $74.09 in the form of a check. This was processed on 3/4/15. We believe this matter to be resolved...
[redacted] states that she was being called numerous times regarding her billing information. Management as a customer consideration will stop the phone calls and cancel [redacted] membership per her request. We believe this matter to be resolved. Thank you.
Management contacted Ms. [redacted] regarding her concerns with an adjustment to the billing date on her monthly dues membership. Based on that conversation, we understand that the request to change the original billing date from the 22nd to the 1st of every month was not completed during the sign up...
process. Thus, based on the date of sign up, the billing date was listed as the 22nd of every month. The billing date has been adjusted to the 1st of every month and we apologize for any inconvenience this may have caused. As a courtesy, the prorated fee to complete the billing date change was waived and a refund of $19.99 for the monthly billing was also refunded to the [redacted] card on file. Refunds typically take 5-7 business dates to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/19/15 regarding adding guest privileges onto her monthly billed membership. We have honored her request to add this amenity at the point of sale rate of 20 additional dollars a month. Member is satisfied. Thank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $280.00 (refund applied to the same account used for payment).
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are sorry to hear that member was dissatisfied with this
first personal training session. This is not the type of experience we want any
of our members to have. Our District Manager has attempted to contact member to
address his concerns. However, the circumstance does not entitle member to...
a
refund or to terminate the Agreement and abandon his contractual obligations
early without a fee. His personal training services agreement specifically
provided him with a 10-day right to cancel, for any reason, for a full refund.
However, he did not take advantage of this option within the rescission period.
Member claims that he signed the agreement digitally but did not receive a hard
copy or an electronic copy. Member did in fact sign and initial each page of
the agreement digitally on an electronic signature pad. It should also be noted
that after signing digitally, hard copies of each page of the agreement were
printed, signed and initialed manually once more by member. It is LA Fitness’
policy and practice to provide our members with a complete copy of their agreement
at the time of enrollment. Furthermore, his agreement included a New
Client Checklist which outlined key terms, including his acknowledgement that he
received and read a copy of his personal training agreement (copies of the
agreement and New Client Checklist are included with this response).
Nevertheless, if member no longer wishes to continue with his valid agreement,
his personal training agreement includes a voluntary cancelation provision,
which affords him the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this voluntary cancellation provision of member’s
agreement should he elect to take advantage of it. Otherwise, member should be
expected to honor his agreement as LA Fitness stands ready to address his
concerns and provide the services for which he contracted.
Management spoke to [redacted] regarding his complaint. We are not honoring [redacted] request of a three year refund. Management as a courtesy, offered to refund six months of dues and to push out [redacted] monthly dues date by six months. No further action will be taken. Thank you.
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We ensured [redacted] that the issue has been addressed
with our employees. LA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the...
behavior of the conversation that took
place. Member stated he is satisfied. Thank you.
Management spoke to Mr. [redacted]
on 11/6/14 in regards to his complaint pertaining to the billing issue on his
monthly dues membership. Mr. [redacted] was explained the billing process and due
to lack of payment we were not able to collect his monthly dues. We apologize
for the number of calls he...
received. Due to Mr. [redacted] stating he had
requested to be cancelled when he updated his billing information and was
advised the cancellation would be processed. We have waived the balance in the amount of $
139.96 for both his membership and Ms. [redacted]s membership. No further balances are owed. Mr. [redacted] is
satisfied. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have...
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
There was no communication from the service provider and I have not availed their services as a mark of the treatment meted out by the company .However I continue to give my monthly dues without taking any services.
Regards,
[redacted]
Our District Vice President contacted member regarding his concerns. Member understands that there is no provision in his personal training agreement that allows him to freeze. Thus, no refund is due and member will continue with the remaining term of his agreement.
Management spoke with Ms. [redacted] regarding her concerns with the status of her membership and her experience when attempting to discuss her billing and reinstatement of her monthly dues family membership. LA Fitness strives to provide excellent customer service and we regret that Ms. [redacted]...
came away from her experience feeling like the local staff acted in an unprofessional manner. As a courtesy, we have agreed to allow the reinstate of her membership for $40 and have waived the remaining balance owed. Ms. [redacted] paid the $40 to reinstate and has updated her billing information for future monthly billings. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Having my name removed from the list is only partially acceptable. The business is failing to address the systemic issue of having a policy of harassing people to receive payment. In the case they have incorrect contact information they require the person(s) they are calling to jump through hoops to have them stop calling. This may even border illegal since they aren't respecting the nation do not call list. A business with such a policy should not have an "A" Revdex.com rating.
Regards,
[redacted]
Revdex.com:
n behind the counter had no answer for me when I inquired as to why such a hassle to cancel. The only thing they had to say were to be sure and send my cancellation notice registered mail as they often seem to misplace the cancelation notice. I went online to see if I could cancel online, only to discover they permit me to print the form to cancel but no way to cancel membership online...only print the form and mail it in via US mail. This is not the sign of a reputable company to do business with.
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
At the point of sale, the sales rep ([redacted]) was not given all of the relevant information. I would like to cancel the contract because of material misrepresentation. The sale rep breached the contract first when he misled me about the personal trainer and his breach released me from further obligation. In addition, the obligations and requirements of the consumer were hidden when they should have been more plainly and clearly expressed.
I made $419.00 up front for eight sessions on 10/06/14. I used 1 session per week.
About a week after the agreement, on 10/15/14, I went to cancel my membership in local club and discovered I had to complete 3 forms ( Personal training, my membership & my daughter)and mailed them to corporate headquarters via US mail. The m
Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Revdex.com that complaint [redacted] has been resolved and closed, however my efforts to contact LA Fitness were not successful until 2/13. I feel like I have been misled. This is the second time LA Fitness has contacted the Revdex.com stating the issue has been resolved yet neither time it has. My conversation on 2/13 ended with LA Fitness stating they would not take any further action of resolving the dollars that was incorrectly taken from my accounts. I am not familiar with the process Revdex.com takes to ensure the process has actually been resolved, but it seems as though the agency created to maintain marketplace trust would have some way of ensuring resolutions have been followed through with rather than taking the word of the organization in which the original complaint was made against. [redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our previous response still stands and no further...
action will be takenManagement spoke to [redacted] on 5/15/15 regarding his yearly membership. It has been decided a cancellation and a refund in the amount of $126.56 back to the [redacted]. Refunds take about 5-7 business days to be refunded. Thank you
Revdex.com:I have reviewed...
the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that I owe 285 but I have paid for sessions that I have not used...why am I unable to use those sessions that I have already paid for?Regards,[redacted]
Management spoke to Ms. [redacted] on 12/5/14 regarding thecancellation of [redacted] membership. Per her request we have processedan immediate cancellation and no further billing will occur. A refund in theamount of $ 10.00 was processed back to the Visa card. Refunds take about 5-7business...
days. Member is satisfied. Thank you
Management spoke to [redacted] on 3/3/15 regarding her annual membership. After discussion in regards to what transpired at the point of sale it has been agreed upon to issue a refund in the amount of $74.09 in the form of a check. This was processed on 3/4/15. We believe this matter to be resolved...
and member is satisfied. Thank you.
[redacted] states that she was being called numerous times regarding her billing information. Management as a customer consideration will stop the phone calls and cancel [redacted] membership per her request. We believe this matter to be resolved. Thank you.
Management contacted Ms. [redacted] regarding her concerns with an adjustment to the billing date on her monthly dues membership. Based on that conversation, we understand that the request to change the original billing date from the 22nd to the 1st of every month was not completed during the sign up...
process. Thus, based on the date of sign up, the billing date was listed as the 22nd of every month. The billing date has been adjusted to the 1st of every month and we apologize for any inconvenience this may have caused. As a courtesy, the prorated fee to complete the billing date change was waived and a refund of $19.99 for the monthly billing was also refunded to the [redacted] card on file. Refunds typically take 5-7 business dates to complete. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/19/15 regarding adding guest privileges onto her monthly billed membership. We have honored her request to add this amenity at the point of sale rate of 20 additional dollars a month. Member is satisfied. Thank you
LA Fitness cancelled the remaining term of member's personal training agreement and processed a refund in the amount of $280.00 (refund applied to the same account used for payment).
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We are sorry to hear that member was dissatisfied with this
first personal training session. This is not the type of experience we want any
of our members to have. Our District Manager has attempted to contact member to
address his concerns. However, the circumstance does not entitle member to...
a
refund or to terminate the Agreement and abandon his contractual obligations
early without a fee. His personal training services agreement specifically
provided him with a 10-day right to cancel, for any reason, for a full refund.
However, he did not take advantage of this option within the rescission period.
Member claims that he signed the agreement digitally but did not receive a hard
copy or an electronic copy. Member did in fact sign and initial each page of
the agreement digitally on an electronic signature pad. It should also be noted
that after signing digitally, hard copies of each page of the agreement were
printed, signed and initialed manually once more by member. It is LA Fitness’
policy and practice to provide our members with a complete copy of their agreement
at the time of enrollment. Furthermore, his agreement included a New
Client Checklist which outlined key terms, including his acknowledgement that he
received and read a copy of his personal training agreement (copies of the
agreement and New Client Checklist are included with this response).
Nevertheless, if member no longer wishes to continue with his valid agreement,
his personal training agreement includes a voluntary cancelation provision,
which affords him the option to unilaterally cancel at any time, for any
reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this voluntary cancellation provision of member’s
agreement should he elect to take advantage of it. Otherwise, member should be
expected to honor his agreement as LA Fitness stands ready to address his
concerns and provide the services for which he contracted.