Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membership. After much discussion we have processed an immediate cancelation for both memberships and no further
billing will occur. A refund in the amount of $112.32 for each member...
has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. The balance in the amount of $84.88 has been waived for both
members as well and no further balance is owed. Thank you.
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/15. We apologize for any inconvenience this may have caused. We believe this matter to be resolved. Thank you
LA Fitness cancelled member’s personal training agreement with no further billing or obligation and we processed a full refund (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understood. However, according to the LA Fitness policy, [redacted] cannot train other members. However, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA Fitness. It is understood that LA Fitness has a right to enforce and/or interpret their policies as fit.
Regards,
[redacted]
Member elected to upgrade her personal training agreement from Certified Training to Master Training and authorized a monthly dues increase from $240.00 to $282.00 per month (copy of upgrade confirmation receipt attached)
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $189.00 (refund applied to the same account used for payment).
Management spoke to [redacted] and apologized for her experience she received. Management as a courtesy offered to add guest privileges without pro-rate. [redacted] said to management that she will keep her current rate.
We believe this matter to be resolved. Should [redacted] have any...
further concerns we encourage her to contact her local club. Thank you.
Management reviewed the request for a refund again. Ms. [redacted] states that she came in and cancelled on May 8th which was confirmed via her receipt for membership cancellation with an expiration date of 6/26/2017. Furthermore, we reviewed the agreement and the agreement requires that a notice be given prior to the billing date in order to be eligible for a refund. Our previous response still stands and Ms. [redacted] is not entitled to a refund. No further action will be taken. Thank you.
Per [redacted] request we have upgraded his monthly billed membership to include Signature access as well as multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our customers to suit their needs. We believe this issue to be resolved.
Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement . The agreement clearly indicated at the top of the first page that it was for 39 personal training sessions to be paid over a minimum initial term of 12 months, beginning 1/16/16 (the “Initial...
Term”). Member paid a total of $284.00 up front, which included a $99.00 enrollment fee, $50.00 processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $135.00 each month, beginning 2/16/16, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination Fee. Nevertheless, our District Vice President, [redacted]., was in contact with member regarding her concerns and we provided her with 3 sessions at no additional charge to compensate her for the enrollment and processing fees. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
However, member is not entitled to any additional compensation on top of the consideration already made.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/15/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $180.00 each, every four weeks, beginning 12/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. She can process such a cancellation by contacting her local club or our Member Service Department at 949-255-7200. Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted. With respect to member’s regular fitness membership, that membership is month to month which she can cancel at any time by mailing a written request to LA Fitness at: P.O. Box 54170, Irvine, CA 92619-4170
Management has made several attempts to contact [redacted] regarding his monthly billed membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss his concerns further. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled several times before however we received no such cancellation. As a courtesy and per his request an immediate cancellation has been processed and no further billing will...
occur. A refund in the amount of $47.87 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. The balance in the amount of $52.87 has been waived, no further balance is owed. Member is satisfied. Thank you.
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the service. However, our records do not reflect that she has provided verification of such a disability....
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of 24 Hour fitness. it was La Fitness that called me on December every year.Regards,[redacted]
Our District Manager contacted member regarding his concerns. We offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 1/19/16 and we cancelled the remaining term of his...
Management has made several attempts to contact [redacted] via phone and email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you
Management spoke to [redacted] on 3/9/15 regarding the cancelation of his yearly membership. We honored the October 2014 cancelation and issued a refund for the remaining amount of $24.30 via check. [redacted] received 444.18 back via chargeback. No further action will be taken....
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/27/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 6/27/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing...
the program set out by their trainer.
Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.
Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membership. After much discussion we have processed an immediate cancelation for both memberships and no further
billing will occur. A refund in the amount of $112.32 for each member...
has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. The balance in the amount of $84.88 has been waived for both
members as well and no further balance is owed. Thank you.
Management contacted [redacted] to confirm that our [redacted] club has opened effective 3/13/15. We apologize for any inconvenience this may have caused. We believe this matter to be resolved. Thank you
LA Fitness cancelled member’s personal training agreement with no further billing or obligation and we processed a full refund (refund applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understood. However, according to the LA Fitness policy, [redacted] cannot train other members. However, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA Fitness. It is understood that LA Fitness has a right to enforce and/or interpret their policies as fit.
Regards,
[redacted]
Member elected to upgrade her personal training agreement from Certified Training to Master Training and authorized a monthly dues increase from $240.00 to $282.00 per month (copy of upgrade confirmation receipt attached)
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $189.00 (refund applied to the same account used for payment).
Management spoke to [redacted] and apologized for her experience she received. Management as a courtesy offered to add guest privileges without pro-rate. [redacted] said to management that she will keep her current rate.
We believe this matter to be resolved. Should [redacted] have any...
further concerns we encourage her to contact her local club. Thank you.
Management reviewed the request for a refund again. Ms. [redacted] states that she came in and cancelled on May 8th which was confirmed via her receipt for membership cancellation with an expiration date of 6/26/2017. Furthermore, we reviewed the agreement and the agreement requires that a notice be given prior to the billing date in order to be eligible for a refund. Our previous response still stands and Ms. [redacted] is not entitled to a refund. No further action will be taken. Thank you.
Per [redacted] request we have upgraded his monthly billed membership to include Signature access as well as multi state access at no charge. We apologize for any miscommunication that may have occurred
at the time of joining. LA Fitness strives to provide the best rates possible for our customers to suit their needs. We believe this issue to be resolved.
Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement . The agreement clearly indicated at the top of the first page that it was for 39 personal training sessions to be paid over a minimum initial term of 12 months, beginning 1/16/16 (the “Initial...
Term”). Member paid a total of $284.00 up front, which included a $99.00 enrollment fee, $50.00 processing fee and payment for the first month of personal training sessions. She further agreed to make 11 more payments, in the amount of $135.00 each month, beginning 2/16/16, for the remainder of the Initial Term.
These terms are clearly outlined on page 1 of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement (the “Termination Fee”). This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancelation provision.
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period.
Thus, under the clear and explicit terms of the Agreement, she is not entitled to any free sessions, a credit for the enrollment and/or processing fees or to terminate the agreement and abandon her contractual obligations early without a Termination Fee. Nevertheless, our District Vice President, [redacted]., was in contact with member regarding her concerns and we provided her with 3 sessions at no additional charge to compensate her for the enrollment and processing fees. Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member.
However, member is not entitled to any additional compensation on top of the consideration already made.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 11/15/14 (the “Initial Term”). She paid a total of $259.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $180.00 each, every four weeks, beginning 12/13/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement also includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 52 weeks and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. LA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of it. She can process such a cancellation by contacting her local club or our Member Service Department at 949-255-7200. Otherwise, member should be expected to honor her per training services agreement as LA Fitness stands ready to provide the services for which she contracted. With respect to member’s regular fitness membership, that membership is month to month which she can cancel at any time by mailing a written request to LA Fitness at: P.O. Box 54170, Irvine, CA 92619-4170
Management has made several attempts to contact [redacted] regarding his monthly billed membership. We have yet to receive a return call. We encourage [redacted] to return our call to discuss his concerns further. Thank you
Management spoke to [redacted] regarding the cancellation of his monthly billed fitness membership. He claims to have cancelled several times before however we received no such cancellation. As a courtesy and per his request an immediate cancellation has been processed and no further billing will...
occur. A refund in the amount of $47.87 has been refunded back to the [redacted] card on file. Refunds take about 5-7 business days to be refunded. The balance in the amount of $52.87 has been waived, no further balance is owed. Member is satisfied. Thank you.
Member’s personal training agreement also includes a provision that allows her to terminate the agreement early without a fee if she becomes disabled and is unable to receive the benefits of the service. However, our records do not reflect that she has provided verification of such a disability....
However, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement term.
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.this is getting redundant as I mention it was not I that reach out to them it was La Fitness that solicited me every year for renewal, due to the way the prospect for renewal I will accept nothing short of a full two years, since they kept on calling me even during the time I told them I was a member of 24 Hour fitness. it was La Fitness that called me on December every year.Regards,[redacted]
Our District Manager contacted member regarding his concerns. We offered to reduce the cancellation fee from 50% of the remaining agreement balance down to 25%. Member elected to take advantage of the offer, paid the cancellation fee on 1/19/16 and we cancelled the remaining term of his...
personal training agreement accordingly.
Management has made several attempts to contact [redacted] via phone and email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you
Management spoke to [redacted] on 3/9/15 regarding the cancelation of his yearly membership. We honored the October 2014 cancelation and issued a refund for the remaining amount of $24.30 via check. [redacted] received 444.18 back via chargeback. No further action will be taken....
Member is satisfied. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/27/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 6/27/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Member purchased a 6 month personal training program at a rate of 4 sessions per month, beginning 7/28/15. Typically, the recommended frequency of usage would be for member to meet with a personal trainer once a week and for member to workout out on their own the remainder of the week, implementing...
the program set out by their trainer.
Our records reflect that member, on average, used her 4 sessions per month and the gym 16 times per month, until the completion of her 6 month program. Our records do not reflect that member voiced any concerns with the service during the course of her program. It was not until after member completed the entire 6 month term that member brought any concerns to our attention. Thus, member is not entitled to a refund as LA Fitness has fulfilled it’s obligation having provided member with the services for which she contracted.