LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $369.10 (which included past a due balance of $110.00) to terminate his agreement early on 3/6/15.
Management has made several attempts to contact [redacted] via phone and email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you
Hi Revdex.com:I am not satisfied with the response from LA fitness. My dispute is not per the actual contract but the written contract. I have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilled. In fact I have not received ANY additional training sessions as promised per the manager. Also per the written contract promised availability of unused training sessions beyond the term of 6 months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the service. My dispute remains unresolved until full refund is given. Sincerely,[redacted]
LA Fitness cancelled member’s personal training agreement with no further billing or obligation and we processed a full refund (refund applied to the same account used for payment).
Management spoke to Mr. [redacted]
on 11/6/14 in regards to his complaint pertaining to the billing issue on his
monthly dues membership. Mr. [redacted] was explained the billing process and due
to lack of payment we were not able to collect his monthly dues. We apologize
for the number of calls he...
received. Due to Mr. [redacted] stating he had
requested to be cancelled when he updated his billing information and was
advised the cancellation would be processed. We have waived the balance in the amount of $
139.96 for both his membership and Ms. [redacted]s membership. No further balances are owed. Mr. [redacted] is
satisfied. Thank you.
the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that I owe 285 but I have paid for sessions that I have not used...why am I unable to use those sessions that I have already paid for?Regards,[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $189.00 (refund applied to the same account used for payment).
Management spoke to Ms. [redacted] on 12/5/14 regarding thecancellation of [redacted] membership. Per her request we have processedan immediate cancellation and no further billing will occur. A refund in theamount of $ 10.00 was processed back to the Visa card. Refunds take about 5-7business...
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original response. If member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up.
Our District Vice President contacted member regarding his concerns. Member understands that there is no provision in his personal training agreement that allows him to freeze. Thus, no refund is due and member will continue with the remaining term of his agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
All it took was an Email from you, and magically, my children’s two memberships were canceled. Thank you so very very much! Regards,
[redacted]
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member declined our offer to push her billing date out by 2 weeks. We do not take responsibility for member's not receiving their insurance reimbursement and the insurance companies agree that members need to take responsibility to ensure their check in's are registering through out the month granted the member is checking themselves into the club upon usage properly. No further action will be taken. Thank you
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We ensured [redacted] that the issue has been addressed
with our employees. LA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the...
behavior of the conversation that took
place. Member stated he is satisfied. Thank you.
Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membership. After much discussion we have processed an immediate cancelation for both memberships and no further
billing will occur. A refund in the amount of $112.32 for each member...
has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. The balance in the amount of $84.88 has been waived for both
members as well and no further balance is owed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Revdex.com that complaint [redacted] has been resolved and closed, however my efforts to contact LA Fitness were not successful until 2/13. I feel like I have been misled. This is the second time LA Fitness has contacted the Revdex.com stating the issue has been resolved yet neither time it has. My conversation on 2/13 ended with LA Fitness stating they would not take any further action of resolving the dollars that was incorrectly taken from my accounts. I am not familiar with the process Revdex.com takes to ensure the process has actually been resolved, but it seems as though the agency created to maintain marketplace trust would have some way of ensuring resolutions have been followed through with rather than taking the word of the organization in which the original complaint was made against. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understood. However, according to the LA Fitness policy, [redacted] cannot train other members. However, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA Fitness. It is understood that LA Fitness has a right to enforce and/or interpret their policies as fit.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/27/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 6/27/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Management contacted Mr. [redacted] regarding his experience at the [redacted] – [redacted] Ave location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr. [redacted]. As a courtesy, we have issued a refund of $37.57 back to the checking...
account on file. Refunds typically take 5-7 business days to complete. Additionally, management provided Mr. [redacted] with direct contact information should he need additional assistance in the future. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/19/15 regarding adding guest privileges onto her monthly billed membership. We have honored her request to add this amenity at the point of sale rate of 20 additional dollars a month. Member is satisfied. Thank you
LA Fitness contacted member regarding his concerns and member authorized a payment in the amount of $369.10 (which included past a due balance of $110.00) to terminate his agreement early on 3/6/15.
Management has made several attempts to contact [redacted] via phone and email to discuss her concerns. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you
Hi Revdex.com:I am not satisfied with the response from LA fitness. My dispute is not per the actual contract but the written contract. I have in writing from the training manager a written promise of additional training sessions not to be confused with "bonus" sessions that went unfulfilled. In fact I have not received ANY additional training sessions as promised per the manager. Also per the written contract promised availability of unused training sessions beyond the term of 6 months without having to pay beyond that time at all, that turned out to be a lie in order for me to agree to the service. My dispute remains unresolved until full refund is given. Sincerely,[redacted]
LA Fitness cancelled member’s personal training agreement with no further billing or obligation and we processed a full refund (refund applied to the same account used for payment).
Management spoke to Mr. [redacted]
on 11/6/14 in regards to his complaint pertaining to the billing issue on his
monthly dues membership. Mr. [redacted] was explained the billing process and due
to lack of payment we were not able to collect his monthly dues. We apologize
for the number of calls he...
received. Due to Mr. [redacted] stating he had
requested to be cancelled when he updated his billing information and was
advised the cancellation would be processed. We have waived the balance in the amount of $
139.96 for both his membership and Ms. [redacted]s membership. No further balances are owed. Mr. [redacted] is
satisfied. Thank you.
Revdex.com:I have reviewed...
the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I understand that I owe 285 but I have paid for sessions that I have not used...why am I unable to use those sessions that I have already paid for?Regards,[redacted]
LA Fitness cancelled member's personal training agreement with no further billing or obligation and processed a refund in the amount of $189.00 (refund applied to the same account used for payment).
Management spoke to Ms. [redacted] on 12/5/14 regarding thecancellation of [redacted] membership. Per her request we have processedan immediate cancellation and no further billing will occur. A refund in theamount of $ 10.00 was processed back to the Visa card. Refunds take about 5-7business...
days. Member is satisfied. Thank you
We do not have record of any other agreement between member and LA Fitness other than the one we provided with our original response. If member has another agreement, in writing, reflecting different terms, we urge her to present it for further follow up.
Our District Vice President contacted member regarding his concerns. Member understands that there is no provision in his personal training agreement that allows him to freeze. Thus, no refund is due and member will continue with the remaining term of his agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint...
resolved.
All it took was an Email from you, and magically, my children’s two memberships were canceled. Thank you so very very much! Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Member declined our offer to push her billing date out by 2 weeks. We do not take responsibility for member's not receiving their insurance reimbursement and the insurance companies agree that members need to take responsibility to ensure their check in's are registering through out the month granted the member is checking themselves into the club upon usage properly. No further action will be taken. Thank you
Management spoke to [redacted] regarding the incident that occurred at the [redacted] location. We ensured [redacted] that the issue has been addressed
with our employees. LA Fitness strives to provide a healthy and comfortable environment with all our members and apologized for the...
behavior of the conversation that took
place. Member stated he is satisfied. Thank you.
Management spoke to [redacted] regarding the cancelation of his monthly billed and [redacted] membership. After much discussion we have processed an immediate cancelation for both memberships and no further
billing will occur. A refund in the amount of $112.32 for each member...
has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded back. The balance in the amount of $84.88 has been waived for both
members as well and no further balance is owed. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received an email from Revdex.com that complaint [redacted] has been resolved and closed, however my efforts to contact LA Fitness were not successful until 2/13. I feel like I have been misled. This is the second time LA Fitness has contacted the Revdex.com stating the issue has been resolved yet neither time it has. My conversation on 2/13 ended with LA Fitness stating they would not take any further action of resolving the dollars that was incorrectly taken from my accounts. I am not familiar with the process Revdex.com takes to ensure the process has actually been resolved, but it seems as though the agency created to maintain marketplace trust would have some way of ensuring resolutions have been followed through with rather than taking the word of the organization in which the original complaint was made against. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The policy of LA Fitness is understood. However, according to the LA Fitness policy, [redacted] cannot train other members. However, after checking more carefully, the individual that [redacted] was "training" was our son, who is NOT a member of LA Fitness. It is understood that LA Fitness has a right to enforce and/or interpret their policies as fit.
Regards,
[redacted]
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 12 months, beginning 5/27/15 (the “Initial Term”). Member paid a total of $259.00 up front, which included the processing fee and payment for the first...
month of personal training sessions. Member further agreed to make 11 more payments, in the amount of $160.00 each, every month, beginning 6/27/15, for the remainder of the Initial Term. These terms are clearly and conspicuously set forth on page 1 of his agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with an initial term of 12 months. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member’s personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a fee. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness has waived this cancellation fee and we cancelled the remaining term of member’s personal training agreement with no further billing or obligation. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member. However, she is not entitled to a refund on top of the consideration already provided.
Management contacted Mr. [redacted] regarding his experience at the [redacted] – [redacted] Ave location. We strive to provide excellent customer service and apologize for any inconvenience this situation may have caused Mr. [redacted]. As a courtesy, we have issued a refund of $37.57 back to the checking...
account on file. Refunds typically take 5-7 business days to complete. Additionally, management provided Mr. [redacted] with direct contact information should he need additional assistance in the future. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 6/19/15 regarding adding guest privileges onto her monthly billed membership. We have honored her request to add this amenity at the point of sale rate of 20 additional dollars a month. Member is satisfied. Thank you