Management spoke to *** *** regarding his monthly billed membership and it has been confirmed that *** *** the primary member would like to keep his membership activeWe also advised that the monthly rates are not interchangeableMembers understoodWe believe this matter to be
resolvedThank you
Management has made several attempts to contact *** *** regarding his concerns with the Kids Klub feeWe have yet to receive a return call and encourage him to do so in order to resolve his issuesThank you
management has made several attempts to contact *** *** in regards to his monthly billed memberships to discuss his concernsWe encourage him to return our call or contact his home clubThank you
As outlined in our initial response, member agreed to make a minimum of payments, in the amount of $each, every four weeks, beginning 12/15/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist were included with this response)Our records do not reflect that she cancelled within days of enrollmentMember elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/2/and we cancelled the remaining term of her personal training agreement accordinglyShe is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early
Management spoke to *** *** regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to
relocation we have honored his request and issued a pro rated refund in the amount of $back to the *** card on fileWe believe this matter to be resolved and the member is satisfiedThank you
Temperatures are in excess for an exercise facility. On 10/the temperature was and on 10/the temperature was 72. This District Manager agreed the temperature will be a constant which is not currently maintained
Management spoke to Mr*** on 1/12/regarding hisconcerns with the hot tub and pool areaWe have reassured Mr*** that theseissues are currently being addressedWe appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a cleanand healthy
environmentThank you
Management has made several attempts to contact *** *** regarding her concerns regarding the freezing of her family membershipsWe advised *** *** that her type of membership cannot be frozen and apologize for any miscommunicationthat occurred at point of saleWe have yet to
receive a return call and encourage *** *** to do so in order to discuss her concerns furtherThank you
LA Fitness processed a refund for member's remaining personal training sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness contacted member regarding her concerns and we downgraded her personal training agreement from $for sessions per month with a Master Trainer (with additional sessions) to $for sessions per month with a Certified Trainer (with no additional sessions)
for the remaining Initial Term (copy of amended agreement attached)
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I do appreciate the payment reversals, I had requested this to be done back in October I was told in December that this was the "best" they could do and I accepted it to end the contractHowever this still took 3/months to resolve and I lost the sessions I had banked I feel I need to have sessions added on to my account on top of the refunds processed
Regards,
*** ***
Our previous response still stands, no further action will be taken Management spoke to *** *** regarding the incident that occurred at the *** *** locationLA Fitness strives to provide the best service to our members and we ensured *** *** that this issue has beenaddressed with our staff and apologize for how the incident was handledMr. Tran is appreciative of the follow up and is satisfiedThank you
Management spoke to *** *** regarding the issues with the saunaWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAs a courtesy a one month refund has been processed in the amount of $back to the
*** cardRefunds take 5-business daysThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the Representatives that called me and offered to give me months of the childcare refund, that totaled only However, I did pay for the entire membership for my family for several months and encountered issues each time I attended with my children. The manner in which I was treated by the manager at LA Fitness was dispicable and unfortunately does not resolve this issue. I would like for the entire membership fees that I've paid to be refunded because I was lied to by the staff in order to get my family enrolled. This also caused me to have issues at each visit with my kids. I would like for the entire amount I've paid into this membership to be refunded completely because of the deception and terrible customer service I had to endure. Thank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 12/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund and was not entitled to terminate the agreement and abandon her contractual obligations early without a fee and she was properly billed for the duration of the initial agreed upon termNevertheless, LA Fitness processed a refund in the amount of $for two billing cycles (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President contacted member to address his concernsHe spoke with member and the personal trainer and we will be customizing his workouts to provide the type of service he is expecting
Management spoke to Mr*** on 12/2/regarding the cancellationof his monthly billed membershipWe confirmed a cancellation was processed on11/10/and no further billing will occurThe balance in the amount of $47.39has been waived and no further balance is owedMember is satisfiedThank
you
Management spoke to *** *** regarding his monthly billed membership and it has been confirmed that *** *** the primary member would like to keep his membership activeWe also advised that the monthly rates are not interchangeableMembers understoodWe believe this matter to be
resolvedThank you
Management has made several attempts to contact *** *** regarding his concerns with the Kids Klub feeWe have yet to receive a return call and encourage him to do so in order to resolve his issuesThank you
management has made several attempts to contact *** *** in regards to his monthly billed memberships to discuss his concernsWe encourage him to return our call or contact his home clubThank you
As outlined in our initial response, member agreed to make a minimum of payments, in the amount of $each, every four weeks, beginning 12/15/14, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of his personal training agreement, the initial term of weeks and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist were included with this response)Our records do not reflect that she cancelled within days of enrollmentMember elected to take advantage of the voluntary cancellation provision, paid the cancellation fee on 3/2/and we cancelled the remaining term of her personal training agreement accordinglyShe is not entitled to a refund of the fee she voluntarily paid to terminate her agreement early
Management spoke to *** *** regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to
relocation we have honored his request and issued a pro rated refund in the amount of $back to the *** card on fileWe believe this matter to be resolved and the member is satisfiedThank you
Temperatures are in excess for an exercise facility. On 10/the temperature was and on 10/the temperature was 72. This District Manager agreed the temperature will be a constant which is not currently maintained
Management spoke to Mr*** on 1/12/regarding hisconcerns with the hot tub and pool areaWe have reassured Mr*** that theseissues are currently being addressedWe appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a cleanand healthy
environmentThank you
Management has made several attempts to contact *** *** regarding her concerns regarding the freezing of her family membershipsWe advised *** *** that her type of membership cannot be frozen and apologize for any miscommunicationthat occurred at point of saleWe have yet to
receive a return call and encourage *** *** to do so in order to discuss her concerns furtherThank you
LA Fitness processed a refund for member's remaining personal training sessions (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness contacted member regarding her concerns and we downgraded her personal training agreement from $for sessions per month with a Master Trainer (with additional sessions) to $for sessions per month with a Certified Trainer (with no additional sessions)
for the remaining Initial Term (copy of amended agreement attached)
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I do appreciate the payment reversals, I had requested this to be done back in October I was told in December that this was the "best" they could do and I accepted it to end the contractHowever this still took 3/months to resolve and I lost the sessions I had banked I feel I need to have sessions added on to my account on top of the refunds processed
Regards,
*** ***
Our previous response still stands, no further action will be taken Management spoke to *** *** regarding the incident that occurred at the *** *** locationLA Fitness strives to provide the best service to our members and we ensured *** *** that this issue has beenaddressed with our staff and apologize for how the incident was handledMr. Tran is appreciative of the follow up and is satisfiedThank you
Management spoke to *** *** regarding the issues with the saunaWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAs a courtesy a one month refund has been processed in the amount of $back to the
*** cardRefunds take 5-business daysThank you
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I appreciate the Representatives that called me and offered to give me months of the childcare refund, that totaled only However, I did pay for the entire membership for my family for several months and encountered issues each time I attended with my children. The manner in which I was treated by the manager at LA Fitness was dispicable and unfortunately does not resolve this issue. I would like for the entire membership fees that I've paid to be refunded because I was lied to by the staff in order to get my family enrolled. This also caused me to have issues at each visit with my kids. I would like for the entire amount I've paid into this membership to be refunded completely because of the deception and terrible customer service I had to endure. Thank you
LA Fitness has been in contact with member regarding his concernsHis personal training agreement was cancelled and a refund was processed
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 12/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund and was not entitled to terminate the agreement and abandon her contractual obligations early without a fee and she was properly billed for the duration of the initial agreed upon termNevertheless, LA Fitness processed a refund in the amount of $for two billing cycles (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Our District Vice President contacted member to address his concernsHe spoke with member and the personal trainer and we will be customizing his workouts to provide the type of service he is expecting
Management spoke to Mr*** on 12/2/regarding the cancellationof his monthly billed membershipWe confirmed a cancellation was processed on11/10/and no further billing will occurThe balance in the amount of $47.39has been waived and no further balance is owedMember is satisfiedThank
you