management has made several attempts to contact *** *** in regards to his monthly billed memberships to discuss his concernsWe encourage him to return our call or contact his home clubThank you
The Additional Cancellation Rights in member’s personal training agreement clearly state that member may cancel if the spa relocates more than five (5) miles from the location stated in the contractMembers were relocated to our ***-*** *** location which is five (5) miles from the ***-*** *** location according to Google maps (screen shot attached)Our District Manager, in response to member’s e-mail inquiry, did not specifically state that her membership was being transferred to our ***-*** *** location and we apologize if this caused any confusionNevertheless, LA Fitness has agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation and we are processing a refund for the dues billed after May (refunds will be applied to the same account used for payment)Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberPlease allow 5-business days for the refunds to post to the account
Management spoke to Mr*** on 1/12/regarding hisconcerns with the hot tub and pool areaWe have reassured Mr*** that theseissues are currently being addressedWe appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a cleanand healthy
environmentThank you
Temperatures are in excess for an exercise facility. On 10/the temperature was and on 10/the temperature was 72. This District Manager agreed the temperature will be a constant which is not currently maintained
Management has made several attempts to contact *** *** to discuss his concerns regarding the rate on his monthly billed membership However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
LA Fitness contacted member regarding her concerns and we downgraded her personal training agreement from $for sessions per month with a Master Trainer (with additional sessions) to $for sessions per month with a Certified Trainer (with no additional sessions)
for the remaining Initial Term (copy of amended agreement attached)
LA Fitness has been in contact with member and her remaining personal training have been made available for her to useIt should also be noted that all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order
to be hired by LA Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Dear Sir/Madam,I would like to thank to your Bureau for helping me resolve the issue with LA Fitness (#***)I have been dealing for a few months and after three days I asked help from you, it is resolved! :)Thank you so much againIt is great to know this country has the Revdex.com organisation!***-- *** *** ***National Institute of Standards and Technology20899, Gaithersburg, USA--------------------------------------------------------------------
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was not given a copy of contract agreement for personal training at the time I signed upThe salesman stated he would give it to me later but I never received itSecondly, I was verbally told by salesman that I was only signing up for one month of personal trainingThe salesman lied to meI also located the email later on in my spam folder after the day period
Management has made several attempts to contact *** *** regarding his concerns with the Kids Klub feeWe have yet to receive a return call and encourage him to do so in order to resolve his issuesThank you
Thank you very much for the help and support from Revdex.com.org."Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member."This issue seems closed now and sincerely appreciate your help and support in this manner
Management spoke to *** *** regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to
relocation we have honored his request and issued a pro rated refund in the amount of $back to the *** card on fileWe believe this matter to be resolved and the member is satisfiedThank you
Management spoke to *** *** regarding the issues with the saunaWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAs a courtesy a one month refund has been processed in the amount of $back to the
*** cardRefunds take 5-business daysThank you
LA Fitness has been in contacted member regarding his concernsThe outstanding balance reflected on his account has been waivedThere is no further billing or obligation and member will receive no further calls regarding an account balance
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls from this companyI check my voicemail on a daily basis and also have zero voicemails from the companyThe best time to reach me is after 4pm Monday through Friday and any time on Saturday and SundayIf I do not answer please leave a message with a call back number But I know for a fact I have not received any call from the facility other than one time when they told me they would not honor the text messages because I did not have it in writing and the company would be shredding my contract where they did have it in writingI have every text to prove thisI am sure I can pull my phone records as well
Regards,
*** ***
Management spoke to *** ** regarding the cancellation of her monthly billed membership a cancellation was processed on 8/17/per her request and no further billing will occurAs a courtesy a refund in the amount of $has been refunded back to the *** cardAs she stated her membership was
only to be for monthsRefunds take about 7-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 12/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund and was not entitled to terminate the agreement and abandon her contractual obligations early without a fee and she was properly billed for the duration of the initial agreed upon termNevertheless, LA Fitness processed a refund in the amount of $for two billing cycles (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe have yet to receive a return call or reply to our emailHowever
on 10/30/per her request an immediate cancellation was processed and a full refund in the
amount of $was processed on 11/1/back to the *** card
We believe this issue to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by the district VPAfter my Revdex.com complaintI received a call from *** in California who explained that my account has been cancelled, and he explained that the withdrawal of the $simply occurred in error because they needed a two week notice to close the training accountHe then stated he would refund the$if I withdrew the Revdex.com complaint
As this explanation was in stark contrast to the numerous explanations provided to me before filing the complaint, and certainly not now reflected in their reply to the complaint, I knew I could not trust anything being told to me by this businessThus I told *** that the complaint stands and the refund/remedy would need to be through the Revdex.comSince their Revdex.com response does not indicate a refund, I am left to wonder how deep the deceit runs through the business and whether I was being blackmailed to withdrawal the complaint
Regards,*** ***
LA Fitness made member's remaining personal training sessions available for her to use
management has made several attempts to contact *** *** in regards to his monthly billed memberships to discuss his concernsWe encourage him to return our call or contact his home clubThank you
The Additional Cancellation Rights in member’s personal training agreement clearly state that member may cancel if the spa relocates more than five (5) miles from the location stated in the contractMembers were relocated to our ***-*** *** location which is five (5) miles from the ***-*** *** location according to Google maps (screen shot attached)Our District Manager, in response to member’s e-mail inquiry, did not specifically state that her membership was being transferred to our ***-*** *** location and we apologize if this caused any confusionNevertheless, LA Fitness has agreed to cancel the remaining term of member’s personal training agreement with no further billing or obligation and we are processing a refund for the dues billed after May (refunds will be applied to the same account used for payment)Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our memberPlease allow 5-business days for the refunds to post to the account
Management spoke to Mr*** on 1/12/regarding hisconcerns with the hot tub and pool areaWe have reassured Mr*** that theseissues are currently being addressedWe appreciate our member’sfeedback and concerns regarding our facilities and strive to provide a cleanand healthy
environmentThank you
Temperatures are in excess for an exercise facility. On 10/the temperature was and on 10/the temperature was 72. This District Manager agreed the temperature will be a constant which is not currently maintained
Management has made several attempts to contact *** *** to discuss his concerns regarding the rate on his monthly billed membership However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to his concernsThank you
LA Fitness contacted member regarding her concerns and we downgraded her personal training agreement from $for sessions per month with a Master Trainer (with additional sessions) to $for sessions per month with a Certified Trainer (with no additional sessions)
for the remaining Initial Term (copy of amended agreement attached)
LA Fitness has been in contact with member and her remaining personal training have been made available for her to useIt should also be noted that all LA Fitness personal trainers are required to be certified by an approved certification provider and to show current proof of certification in order
to be hired by LA Fitness
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Dear Sir/Madam,I would like to thank to your Bureau for helping me resolve the issue with LA Fitness (#***)I have been dealing for a few months and after three days I asked help from you, it is resolved! :)Thank you so much againIt is great to know this country has the Revdex.com organisation!***-- *** *** ***National Institute of Standards and Technology20899, Gaithersburg, USA--------------------------------------------------------------------
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I was not given a copy of contract agreement for personal training at the time I signed upThe salesman stated he would give it to me later but I never received itSecondly, I was verbally told by salesman that I was only signing up for one month of personal trainingThe salesman lied to meI also located the email later on in my spam folder after the day period
Management has made several attempts to contact *** *** regarding his concerns with the Kids Klub feeWe have yet to receive a return call and encourage him to do so in order to resolve his issuesThank you
Thank you very much for the help and support from Revdex.com.org."Nevertheless, LA Fitness has released member from her obligation to the remaining personal training agreement term with no further billing or obligationPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member."This issue seems closed now and sincerely appreciate your help and support in this manner
Management spoke to *** *** regarding the canellation of his annually billed fitness membershipHe states he provided proof of relocation and has made several attempts to cancel since August of Unfortunately his request was not received nor processedDue to his attempt to cancel due to
relocation we have honored his request and issued a pro rated refund in the amount of $back to the *** card on fileWe believe this matter to be resolved and the member is satisfiedThank you
Management spoke to *** *** regarding the issues with the saunaWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentAs a courtesy a one month refund has been processed in the amount of $back to the
*** cardRefunds take 5-business daysThank you
LA Fitness has been in contacted member regarding his concernsThe outstanding balance reflected on his account has been waivedThere is no further billing or obligation and member will receive no further calls regarding an account balance
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any calls from this companyI check my voicemail on a daily basis and also have zero voicemails from the companyThe best time to reach me is after 4pm Monday through Friday and any time on Saturday and SundayIf I do not answer please leave a message with a call back number But I know for a fact I have not received any call from the facility other than one time when they told me they would not honor the text messages because I did not have it in writing and the company would be shredding my contract where they did have it in writingI have every text to prove thisI am sure I can pull my phone records as well
Regards,
*** ***
Management spoke to *** ** regarding the cancellation of her monthly billed membership a cancellation was processed on 8/17/per her request and no further billing will occurAs a courtesy a refund in the amount of $has been refunded back to the *** cardAs she stated her membership was
only to be for monthsRefunds take about 7-business days to be refundedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 12/22/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 7/10/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of her agreement and she acknowledged her understanding of these billing terms by initialing the three separate sections outlining the payment schedule (a copy of the agreement is included with this response)Member’s personal training services agreement specifically provided her with a day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, she is not entitled a refund and was not entitled to terminate the agreement and abandon her contractual obligations early without a fee and she was properly billed for the duration of the initial agreed upon termNevertheless, LA Fitness processed a refund in the amount of $for two billing cycles (refund applied to the same account used for payment)Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our member
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe have yet to receive a return call or reply to our emailHowever
on 10/30/per her request an immediate cancellation was processed and a full refund in the
amount of $was processed on 11/1/back to the *** card
We believe this issue to be resolvedThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was not contacted by the district VPAfter my Revdex.com complaintI received a call from *** in California who explained that my account has been cancelled, and he explained that the withdrawal of the $simply occurred in error because they needed a two week notice to close the training accountHe then stated he would refund the$if I withdrew the Revdex.com complaint
As this explanation was in stark contrast to the numerous explanations provided to me before filing the complaint, and certainly not now reflected in their reply to the complaint, I knew I could not trust anything being told to me by this businessThus I told *** that the complaint stands and the refund/remedy would need to be through the Revdex.comSince their Revdex.com response does not indicate a refund, I am left to wonder how deep the deceit runs through the business and whether I was being blackmailed to withdrawal the complaint
Regards,*** ***