Management has made several attempts to contact Mr. *** to discuss his concernsHowever, we have not received a returned callManagement left a voice message apologizing for his experience he receivedShould Mr*** need any additional assistance, we encourage him to call us
with the number he was provided by ManagementThank you
Our records indicate we received a cancellation request post marked 3/4/and a cancellation was processed and no further billing will occurEmail confirmation was sent to the email address on fileShould *** *** wish to discuss any further concerns we encourage him to contact his home club
We believe this matter to be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concerns have not been addressedUnder the clear and explicit terms of the contract, L.AFitness contractually committed to provide me with Master Trainers for all personal training sessionsAs stated in my previous correspondence, LA Fitness did not do thisLA fitness committed a fundamental breach of our contract, which relieves me of my own obligations under the contractIt also entitles me to sue for damagesI would prefer to handle this amicably through the Revdex.comIf we can resolve this through the Revdex.com process, I am willing to let my initial payment of $to cover processing and the month of January, 2015, as well as the $payment for the month of February, 2015, standThis is more than fair as I was repeatedly denied access to Mater Trainers during that time and did not receive what I am, at this stage, willing to pay for.
The remaining $that LA Fitness took from me after their fundamental breach of contract needs to be returnedI hope we can resolve this without resorting to other measures
Regards,*** ***
Management spoke to *** *** regarding his cancellation of his monthly billed membershipHe claims to have cancelled in Nov Our records indicate we did not receive a cancellation request and he continued to be billedAs a compromise an additional month refund in the amount of $
has been refunded back to the *** card on fileHe has received a refund total of monthshe also requested an additional days of access, we extended his expiration date to 9/28/He is aware no further refunds will be issuedMember is satisfiedThank you
Management contacted Ms*** on 12/3/regarding herconcerns with the additional member on her membershipWe apologize for any inconveniencethis may have causedOur records indicate Ms*** received a refund for$on 10/21/Per her request an additional refund in the amount of $
will be refunded back to the MasterCard on fileRefunds take about 5-7business days to be refunded backShould Ms*** have any further concernswe encourage her to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund for her unused sessions (refund applied to the same account used for payment)
Our District Manager, *** *** previously contacted member regarding her concernsShe has been and continues to utilize the service at our *** locationIf she no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management contacted *** *** and *** *** regarding the concerns with the membership for *** *** *** stated that a cancellation for *** ***’ membership was requested shortly after he passed away on March 20, We apologize for the experience *** ***’ had when
attempting to close this membership
Management advised both parties that there was an error and account history reflected that a cancellation for this membership should have been processed on March 21, LA Fitness strives to provide excellent customer service and we apologize for the inconvenience this error caused*** *** and *** *** indicated they appreciated the follow up they received
We now believe this matter to be resolvedThank you
Management has made attempts to contact *** *** regarding his concerns with the cancellation and billing of his monthly dues membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that he cancelled his membership prior to May 15, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on the agreement termsNevertheless, as a courtesy, a cancellation was processed on June 17, and a balance of $was waivedShould *** *** need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Management contacted *** *** regarding the cancellation of his monthly dues membership and the calls he received regarding the status of his membershipWe strive to provide excellent customer service to our members and we apologize if *** *** feels the phone calls were excessive.
*** *** stated he previously attempted to cancel his membership
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
However, we have no record of receipt of such a cancellation request for *** *** accountAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was completed on June 8, and we have also agreed to waive the balance of $on his accountThis will cancel his membership in good standings with no additional charges or balance owedWe believe this matter to be resolvedThank you
Hello, please modify my response to complaint #***.as NOT resolved!As prior no corrective actions where taken by Company to resolve the situation.Please see my comments in last response
Management contacted *** *** regarding the cancellation of her monthly billed family membership*** *** states that she attempted to cancel via mail in December Although this is not an acceptable form of cancellation and we have no record of such a cancellation request being received on ***
*** account.
As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Nevertheless, as a courtesy, a cancellation was processed on February 4, and a refund in the amount of $was refunded back to the*** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $291.75, beginning 6/10/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee
Our District Vice President contacted *** *** regarding her concernsShe acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve her of the obligation to the remaining term of her agreement because of personal circumstancesAs a courtesy, our District Vice President offered to adjust *** ***’s membership to an alternative location or work with member to ensure she is able to access her current location with no issuesPreviously, she was also offered a discounted buy out fee*** *** has declined all our attempts to help resolve her concerns
If *** *** no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel in February however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Per her request we have processed an immediate cancellation and no further billing will occurAs a courtesy, the balance in the amount of $has been waived and no further balance is owedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness cancelled member’s personal training agreement and processed a refund in the amount of $for services not provided (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness cancelled member's personal training agreement with no further billing and we will allow him as much additional time as necessary to complete his remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a scam and the sales reps at the gym are fulling trained in getting you to sign up for one month that then becomes months and over $3,We wanted one month of training sessions and ended up paying for since no one at the gym or in corporate was willing to cancel thisWe have paid for three months and only used the first month (the only month we wanted)I refuse to pay $1,on top of the $that I've already paidMy request is for them to cancel after the 3rd month since the first months have already been paid
Regards,
*** ***
*** ***’s complaints arise from several incidents that occurred at our *** *** ***Based solely on *** ***’s misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness agreementPlease note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Management has made several attempts to contact Mr. *** to discuss his concernsHowever, we have not received a returned callManagement left a voice message apologizing for his experience he receivedShould Mr*** need any additional assistance, we encourage him to call us
with the number he was provided by ManagementThank you
Our records indicate we received a cancellation request post marked 3/4/and a cancellation was processed and no further billing will occurEmail confirmation was sent to the email address on fileShould *** *** wish to discuss any further concerns we encourage him to contact his home club
We believe this matter to be resolved
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concerns have not been addressedUnder the clear and explicit terms of the contract, L.AFitness contractually committed to provide me with Master Trainers for all personal training sessionsAs stated in my previous correspondence, LA Fitness did not do thisLA fitness committed a fundamental breach of our contract, which relieves me of my own obligations under the contractIt also entitles me to sue for damagesI would prefer to handle this amicably through the Revdex.comIf we can resolve this through the Revdex.com process, I am willing to let my initial payment of $to cover processing and the month of January, 2015, as well as the $payment for the month of February, 2015, standThis is more than fair as I was repeatedly denied access to Mater Trainers during that time and did not receive what I am, at this stage, willing to pay for.
The remaining $that LA Fitness took from me after their fundamental breach of contract needs to be returnedI hope we can resolve this without resorting to other measures
Regards,*** ***
Management spoke to *** *** regarding his cancellation of his monthly billed membershipHe claims to have cancelled in Nov Our records indicate we did not receive a cancellation request and he continued to be billedAs a compromise an additional month refund in the amount of $
has been refunded back to the *** card on fileHe has received a refund total of monthshe also requested an additional days of access, we extended his expiration date to 9/28/He is aware no further refunds will be issuedMember is satisfiedThank you
Management contacted Ms*** on 12/3/regarding herconcerns with the additional member on her membershipWe apologize for any inconveniencethis may have causedOur records indicate Ms*** received a refund for$on 10/21/Per her request an additional refund in the amount of $
will be refunded back to the MasterCard on fileRefunds take about 5-7business days to be refunded backShould Ms*** have any further concernswe encourage her to return our callThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund for her unused sessions (refund applied to the same account used for payment)
Our District Manager, *** *** previously contacted member regarding her concernsShe has been and continues to utilize the service at our *** locationIf she no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management contacted *** *** and *** *** regarding the concerns with the membership for *** *** *** stated that a cancellation for *** ***’ membership was requested shortly after he passed away on March 20, We apologize for the experience *** ***’ had when
attempting to close this membership
Management advised both parties that there was an error and account history reflected that a cancellation for this membership should have been processed on March 21, LA Fitness strives to provide excellent customer service and we apologize for the inconvenience this error caused*** *** and *** *** indicated they appreciated the follow up they received
We now believe this matter to be resolvedThank you
Management has made attempts to contact *** *** regarding his concerns with the cancellation and billing of his monthly dues membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that he cancelled his membership prior to May 15, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on the agreement termsNevertheless, as a courtesy, a cancellation was processed on June 17, and a balance of $was waivedShould *** *** need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Management contacted *** *** regarding the cancellation of his monthly dues membership and the calls he received regarding the status of his membershipWe strive to provide excellent customer service to our members and we apologize if *** *** feels the phone calls were excessive.
*** *** stated he previously attempted to cancel his membership
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
However, we have no record of receipt of such a cancellation request for *** *** accountAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was completed on June 8, and we have also agreed to waive the balance of $on his accountThis will cancel his membership in good standings with no additional charges or balance owedWe believe this matter to be resolvedThank you
Hello, please modify my response to complaint #***.as NOT resolved!As prior no corrective actions where taken by Company to resolve the situation.Please see my comments in last response
Management contacted *** *** regarding the cancellation of her monthly billed family membership*** *** states that she attempted to cancel via mail in December Although this is not an acceptable form of cancellation and we have no record of such a cancellation request being received on ***
*** account.
As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Nevertheless, as a courtesy, a cancellation was processed on February 4, and a refund in the amount of $was refunded back to the*** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $291.75, beginning 6/10/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee
Our District Vice President contacted *** *** regarding her concernsShe acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve her of the obligation to the remaining term of her agreement because of personal circumstancesAs a courtesy, our District Vice President offered to adjust *** ***’s membership to an alternative location or work with member to ensure she is able to access her current location with no issuesPreviously, she was also offered a discounted buy out fee*** *** has declined all our attempts to help resolve her concerns
If *** *** no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel in February however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Per her request we have processed an immediate cancellation and no further billing will occurAs a courtesy, the balance in the amount of $has been waived and no further balance is owedMember is satisfiedThank you
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
LA Fitness cancelled member’s personal training agreement and processed a refund in the amount of $for services not provided (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
LA Fitness cancelled member's personal training agreement with no further billing and we will allow him as much additional time as necessary to complete his remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a scam and the sales reps at the gym are fulling trained in getting you to sign up for one month that then becomes months and over $3,We wanted one month of training sessions and ended up paying for since no one at the gym or in corporate was willing to cancel thisWe have paid for three months and only used the first month (the only month we wanted)I refuse to pay $1,on top of the $that I've already paidMy request is for them to cancel after the 3rd month since the first months have already been paid
Regards,
*** ***
*** ***’s complaints arise from several incidents that occurred at our *** *** ***Based solely on *** ***’s misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness agreementPlease note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you