*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $291.75, beginning 6/10/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee
Our District Vice President contacted *** *** regarding her concernsShe acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve her of the obligation to the remaining term of her agreement because of personal circumstancesAs a courtesy, our District Vice President offered to adjust *** ***’s membership to an alternative location or work with member to ensure she is able to access her current location with no issuesPreviously, she was also offered a discounted buy out fee*** *** has declined all our attempts to help resolve her concerns
If *** *** no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Management has made several attempts to contact Mr. *** to discuss his concernsHowever, we have not received a returned callManagement left a voice message apologizing for his experience he receivedShould Mr*** need any additional assistance, we encourage him to call us
with the number he was provided by ManagementThank you
Hello, please modify my response to complaint #***.as NOT resolved!As prior no corrective actions where taken by Company to resolve the situation.Please see my comments in last response
Management contacted *** *** and *** *** regarding the concerns with the membership for *** *** *** stated that a cancellation for *** ***’ membership was requested shortly after he passed away on March 20, We apologize for the experience *** ***’ had when
attempting to close this membership
Management advised both parties that there was an error and account history reflected that a cancellation for this membership should have been processed on March 21, LA Fitness strives to provide excellent customer service and we apologize for the inconvenience this error caused*** *** and *** *** indicated they appreciated the follow up they received
We now believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his cancellation of his monthly billed membershipHe claims to have cancelled in Nov Our records indicate we did not receive a cancellation request and he continued to be billedAs a compromise an additional month refund in the amount of $
has been refunded back to the *** card on fileHe has received a refund total of monthshe also requested an additional days of access, we extended his expiration date to 9/28/He is aware no further refunds will be issuedMember is satisfiedThank you
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted member regarding her concernsWe added sessions back to her account, got her scheduled with a trainer and she has resumed with the service
Revdex.com:I am out of the country and plan to reside for at least years.I have no method and no desire of making a payment that derived from the poorly explained/misleaded trap contract.I could send the medical records/ documents from the out of country physician about my disability via email if the company desires
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The complaint was due to misleading and misrepresenting of Family Plan resulting in un-necessary and over paymentDue to mis-leading and mis-representing of Family Plan, I paid $on the day of the contractIf there was NO mis-leading or mis-representation of Family plan, I would have paid only $ Based on the phone conversation with LA Fitness management on 8/26/2015, they admitted that I had mis-lead by one of their salespersons So, I demand the refund of the difference, $ The cancellation refund of $made on 7/16/was initially charged for the following month I don't understand that they admitted about misleading but they don't want to refund the over-paying due to mis-leading.]
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly dues membership and the calls he received regarding the status of his membershipWe strive to provide excellent customer service to our members and we apologize if *** *** feels the phone calls were excessive.
*** *** stated he previously attempted to cancel his membership
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
However, we have no record of receipt of such a cancellation request for *** *** accountAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was completed on June 8, and we have also agreed to waive the balance of $on his accountThis will cancel his membership in good standings with no additional charges or balance owedWe believe this matter to be resolvedThank you
LA Fitness contacted member to address her concernsThe personal trainer she was working with was hired as a Master TrainerHowever, he was demoted in our system for a brief period time to allow him the ability to pick up regular training clients as well to build his client base, then was promoted
back to Master TrainerNevertheless, we processed a refund in the amount of $for the difference in the per session rate for the sessions member used with him during that period of timeIn addition, we added back the sessions she states she should not have been charged forWe also cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, the circumstance does not entitle member to an additional refund on top of the refund already provided or the considerations already made as LA Fitness stands ready to accommodate member’s concerns and continue to provide the services for which she contracted for the remaining sessions
Management contacted *** *** regarding the cancellation of her monthly billed family membership*** *** states that she attempted to cancel via mail in December Although this is not an acceptable form of cancellation and we have no record of such a cancellation request being received on ***
*** account.
As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Nevertheless, as a courtesy, a cancellation was processed on February 4, and a refund in the amount of $was refunded back to the*** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management contacted Ms*** on 12/3/regarding herconcerns with the additional member on her membershipWe apologize for any inconveniencethis may have causedOur records indicate Ms*** received a refund for$on 10/21/Per her request an additional refund in the amount of $
will be refunded back to the MasterCard on fileRefunds take about 5-7business days to be refunded backShould Ms*** have any further concernswe encourage her to return our callThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
LA Fitness contacted member to address his concernsThe session from 9/has been added back and we will allow his friend use his remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a scam and the sales reps at the gym are fulling trained in getting you to sign up for one month that then becomes months and over $3,We wanted one month of training sessions and ended up paying for since no one at the gym or in corporate was willing to cancel thisWe have paid for three months and only used the first month (the only month we wanted)I refuse to pay $1,on top of the $that I've already paidMy request is for them to cancel after the 3rd month since the first months have already been paid
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message
----------From: *** *** ***Date: Tue, Mar 3, at 6:PMSubject: complaint #***To: ***Hi there, I was wondering if it was possible to re-open a complaint that has been closed? Or do I need to file a new complaint. Shortly after refunding my training LA Fitness again with no notice cancelled all my sessions. You should know that I have a medical condition which prevents me from training sometimes. I have made them aware of this fact but they continue to ignore me. It’s obviously a very personal issue and so you discretion is appreciated, but I can provide doctors notes if necessary. I paid them over $for those sessions, and they promised me they would never expire at the time of sale. Of course then in the contract it states that the sessions do expire, so they lied to get me to sign up. I understand that they have an issue with the no expiry and I’m willing to be reasonable, but I think they should communicate to me when the sessions will expire so I at least have the opportunity to use them. The contract also states that extensions are to be given for medical reasons which I have dating several years back. They have never once contacted me regarding this issue. They just randomly cancel my sessions without notice. It’s wrong, and I think they are acting in an incredibly immoral way. Please let me know if you can help. Thanks,*** ***
Our records indicate we received a cancellation request post marked 3/4/and a cancellation was processed and no further billing will occurEmail confirmation was sent to the email address on fileShould *** *** wish to discuss any further concerns we encourage him to contact his home club
We believe this matter to be resolved
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”)Member paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $291.75, beginning 6/10/2016, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Thus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations early without a fee
Our District Vice President contacted *** *** regarding her concernsShe acknowledges signing the agreement for Personal Training services and now asks that LA Fitness relieve her of the obligation to the remaining term of her agreement because of personal circumstancesAs a courtesy, our District Vice President offered to adjust *** ***’s membership to an alternative location or work with member to ensure she is able to access her current location with no issuesPreviously, she was also offered a discounted buy out fee*** *** has declined all our attempts to help resolve her concerns
If *** *** no longer wishes to continue with her valid Agreement, LA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
We believe this sufficiently addresses the concerns brought forth, but please advise if we can be of further assistance
Management has made several attempts to contact Mr. *** to discuss his concernsHowever, we have not received a returned callManagement left a voice message apologizing for his experience he receivedShould Mr*** need any additional assistance, we encourage him to call us
with the number he was provided by ManagementThank you
Hello, please modify my response to complaint #***.as NOT resolved!As prior no corrective actions where taken by Company to resolve the situation.Please see my comments in last response
Management contacted *** *** and *** *** regarding the concerns with the membership for *** *** *** stated that a cancellation for *** ***’ membership was requested shortly after he passed away on March 20, We apologize for the experience *** ***’ had when
attempting to close this membership
Management advised both parties that there was an error and account history reflected that a cancellation for this membership should have been processed on March 21, LA Fitness strives to provide excellent customer service and we apologize for the inconvenience this error caused*** *** and *** *** indicated they appreciated the follow up they received
We now believe this matter to be resolvedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management spoke to *** *** regarding his cancellation of his monthly billed membershipHe claims to have cancelled in Nov Our records indicate we did not receive a cancellation request and he continued to be billedAs a compromise an additional month refund in the amount of $
has been refunded back to the *** card on fileHe has received a refund total of monthshe also requested an additional days of access, we extended his expiration date to 9/28/He is aware no further refunds will be issuedMember is satisfiedThank you
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Our District Vice President contacted member regarding her concernsWe added sessions back to her account, got her scheduled with a trainer and she has resumed with the service
Revdex.com:I am out of the country and plan to reside for at least years.I have no method and no desire of making a payment that derived from the poorly explained/misleaded trap contract.I could send the medical records/ documents from the out of country physician about my disability via email if the company desires
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The complaint was due to misleading and misrepresenting of Family Plan resulting in un-necessary and over paymentDue to mis-leading and mis-representing of Family Plan, I paid $on the day of the contractIf there was NO mis-leading or mis-representation of Family plan, I would have paid only $ Based on the phone conversation with LA Fitness management on 8/26/2015, they admitted that I had mis-lead by one of their salespersons So, I demand the refund of the difference, $ The cancellation refund of $made on 7/16/was initially charged for the following month I don't understand that they admitted about misleading but they don't want to refund the over-paying due to mis-leading.]
Regards,
*** ***
Management contacted *** *** regarding the cancellation of his monthly dues membership and the calls he received regarding the status of his membershipWe strive to provide excellent customer service to our members and we apologize if *** *** feels the phone calls were excessive.
*** *** stated he previously attempted to cancel his membership
LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday through Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return-receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
However, we have no record of receipt of such a cancellation request for *** *** accountAs a result, no cancellation was processed and monthly billing continued based on agreement termsNevertheless, as a courtesy, a cancellation was completed on June 8, and we have also agreed to waive the balance of $on his accountThis will cancel his membership in good standings with no additional charges or balance owedWe believe this matter to be resolvedThank you
LA Fitness contacted member to address her concernsThe personal trainer she was working with was hired as a Master TrainerHowever, he was demoted in our system for a brief period time to allow him the ability to pick up regular training clients as well to build his client base, then was promoted
back to Master TrainerNevertheless, we processed a refund in the amount of $for the difference in the per session rate for the sessions member used with him during that period of timeIn addition, we added back the sessions she states she should not have been charged forWe also cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, the circumstance does not entitle member to an additional refund on top of the refund already provided or the considerations already made as LA Fitness stands ready to accommodate member’s concerns and continue to provide the services for which she contracted for the remaining sessions
Management contacted *** *** regarding the cancellation of her monthly billed family membership*** *** states that she attempted to cancel via mail in December Although this is not an acceptable form of cancellation and we have no record of such a cancellation request being received on ***
*** account.
As a result, no such cancellation was processed. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member's mail in a written cancellation request via certified mail to ensure return receiptThis cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly
Nevertheless, as a courtesy, a cancellation was processed on February 4, and a refund in the amount of $was refunded back to the*** card on fileRefunds take about 5-business days to be refundedWe believe this matter to be resolvedThank you
Management contacted Ms*** on 12/3/regarding herconcerns with the additional member on her membershipWe apologize for any inconveniencethis may have causedOur records indicate Ms*** received a refund for$on 10/21/Per her request an additional refund in the amount of $
will be refunded back to the MasterCard on fileRefunds take about 5-7business days to be refunded backShould Ms*** have any further concernswe encourage her to return our callThank you
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
LA Fitness contacted member to address his concernsThe session from 9/has been added back and we will allow his friend use his remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a scam and the sales reps at the gym are fulling trained in getting you to sign up for one month that then becomes months and over $3,We wanted one month of training sessions and ended up paying for since no one at the gym or in corporate was willing to cancel thisWe have paid for three months and only used the first month (the only month we wanted)I refuse to pay $1,on top of the $that I've already paidMy request is for them to cancel after the 3rd month since the first months have already been paid
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message
----------From: *** *** ***Date: Tue, Mar 3, at 6:PMSubject: complaint #***To: ***Hi there, I was wondering if it was possible to re-open a complaint that has been closed? Or do I need to file a new complaint. Shortly after refunding my training LA Fitness again with no notice cancelled all my sessions. You should know that I have a medical condition which prevents me from training sometimes. I have made them aware of this fact but they continue to ignore me. It’s obviously a very personal issue and so you discretion is appreciated, but I can provide doctors notes if necessary. I paid them over $for those sessions, and they promised me they would never expire at the time of sale. Of course then in the contract it states that the sessions do expire, so they lied to get me to sign up. I understand that they have an issue with the no expiry and I’m willing to be reasonable, but I think they should communicate to me when the sessions will expire so I at least have the opportunity to use them. The contract also states that extensions are to be given for medical reasons which I have dating several years back. They have never once contacted me regarding this issue. They just randomly cancel my sessions without notice. It’s wrong, and I think they are acting in an incredibly immoral way. Please let me know if you can help. Thanks,*** ***
Our records indicate we received a cancellation request post marked 3/4/and a cancellation was processed and no further billing will occurEmail confirmation was sent to the email address on fileShould *** *** wish to discuss any further concerns we encourage him to contact his home club
We believe this matter to be resolved