Management spoke to *** *** regarding her complaint.
As a courtesy, we agreed to cancel *** *** membership and waive the outstanding balance. *** *** membership will expire on 11-5-We believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cleanliness of our *** locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentThese issues take time to resolve and we appreciate ourmember’s patience
Should *** *** have any further concerns we encourage her to contact her home clubThank you
Management spoke to Mr*** on 11/18/regarding hisconcerns with the steam roomWe appreciate out member’s feedbackWe ensuredMr*** that the steam room issue has been addressed and fixedMr***is satisfied and appreciated the follow upThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business already accepted my doctor's letter and terminated my contract because of a permanent disability so that is a non issue My complaint is regarding the return of my unused membership fees which they are required to provide within days of the cancellation under the terms of the contract, and they have yet to do to date I have called this business over times (all of which have been documented) and no one can cite from the contract to dispute the language that clearly states in the contract that I am entitled to a refund of my money
I contacted the Revdex.com to aid in contacting the business to discuss this specific matter As of this week alone, I have left three messages to *** ***, and she has yet to return my phone calls And that is after speaking with her at length before filing my complaint with the Revdex.com, and she promised to look into the matter, get the language that says they do not have to return my money despite the language in the contract, and call me immediately Regards,*** ***
A courtesy was extended to Ms*** when her cancellation was completed on 1/6/The cancellation procedures for a weekly billed membership were provided on Ms***’s original agreement and in our previous responseOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurA refund is simply not warranted in this caseNevertheless, a past due balance of two billings and service fees, totaling $43.90, has been waived from Ms***’s accountWe believe this to be a fair and reasonable resolution and stand by our previous responseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding his concernsHis personal training agreement has been cancelled with no further billing but member understands that there is no refund owed as he has used all of the sessions that he paid for
Member was paying $for eight (8) personal training sessions at a rate of $per session, every four (4) weeks, beginning 6/21/She made five (5) such payments of $prior to terminating her agreement early on 10/20/and the last payment of $made on 10/11/was refunded
back to herThus, she paid for a total of sessions to dateIt should be noted that she was also receiving four (4) Additional Sessions (free sessions) with each paymentMember understands that the Additional Sessions were being provided based on her commitment to complete the full Initial Term of her agreement (weeks) and if she failed to complete the Initial Term, the Additional Sessions would be forfeitedTherefore, paid sessions less used leaves remaining sessionsWe have adjust our records to reflect remaining sessions which will remain available for member to use when she is able to resume training
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I truly believe and it will never resolve that they aren't clear on the contract verbally in the sales department and although they refunded my day care, I still believe their practices are unethicalI verbally agreed to months not one year! I never received an email contract like they are saying that describe the termsThis is something that will not handle and I point because both sides are pretty firm on what they believe to be trueI just warn others about making sure they read what they are signing as once you sign and verbal agreement doesn't stand up to and match the written contract
Management has made several attempts to contact *** *** to discuss her concerns regarding her experience when attempting to establish a pre-paid membership with Signature club accessHowever, we have been unable to connect with her directlyThe membership established, that did not include
the access *** *** is requesting, has been voided and a full refund was completedWe encourage her to return our calls so we can discuss rates and options for a membership that includes Signature accessThank you
Management spoke to Mr*** on 12/2/regarding the cancellationof his monthly billed membershipWe confirmed a cancellation was processed on11/10/and no further billing will occurThe balance in the amount of $47.39has been waived and no further balance is owedMember is satisfiedThank
you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding the cancellation of his and *** *** monthly billed membershipPer his request we have processed an immediate cancellation and no further billings will occurWe have yet to receive a return call to discuss his concerns furtherWe believe this matter
to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is our final response
Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by *** *** on June 9,
Our District Vice President contacted member to address his concernsHe spoke with member and the personal trainer and we will be customizing his workouts to provide the type of service he is expecting
Management has spoken to *** *** several times in regards to the freeze policy when freezing his monthly billed membershipWe made an exception on one occasion to allow usage for one day due to himrecovering from an injuryThis was a one-time exceptionMember
understands the freeze policy and appreciates the follow upThank you
Our records do not reflect that member cancelled in December of If she had, she would have been provided with a receipt of confirmation which she does not have
Furthermore, she was still within the initial term of her personal training agreement at that time which would have
required a cancellation fee in order the terminate the agreement earlyOur records do not reflect that such a payment was made by member to terminate her personal training agreement earlyThus, she is not entitled to a refundNevertheless, LA Fitness processed a refund in the amount of $
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a copy of my agreement, even though I asked for it three separate timesIt was never given to meAs far as I'm concerned, if both parties do not have a copy of the agreement then there is not oneI do not wish to continue my training at a different locationI don't want to work out under a company that does not follow through with their side of the deal.
Regards,
*** *** ***
Management spoke to *** *** regarding her complaint.
As a courtesy, we agreed to cancel *** *** membership and waive the outstanding balance. *** *** membership will expire on 11-5-We believe this matter to be resolvedThank you
Management spoke to *** *** regarding the cleanliness of our *** locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentThese issues take time to resolve and we appreciate ourmember’s patience
Should *** *** have any further concerns we encourage her to contact her home clubThank you
Management spoke to Mr*** on 11/18/regarding hisconcerns with the steam roomWe appreciate out member’s feedbackWe ensuredMr*** that the steam room issue has been addressed and fixedMr***is satisfied and appreciated the follow upThank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business already accepted my doctor's letter and terminated my contract because of a permanent disability so that is a non issue My complaint is regarding the return of my unused membership fees which they are required to provide within days of the cancellation under the terms of the contract, and they have yet to do to date I have called this business over times (all of which have been documented) and no one can cite from the contract to dispute the language that clearly states in the contract that I am entitled to a refund of my money
I contacted the Revdex.com to aid in contacting the business to discuss this specific matter As of this week alone, I have left three messages to *** ***, and she has yet to return my phone calls And that is after speaking with her at length before filing my complaint with the Revdex.com, and she promised to look into the matter, get the language that says they do not have to return my money despite the language in the contract, and call me immediately Regards,*** ***
A courtesy was extended to Ms*** when her cancellation was completed on 1/6/The cancellation procedures for a weekly billed membership were provided on Ms***’s original agreement and in our previous responseOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurA refund is simply not warranted in this caseNevertheless, a past due balance of two billings and service fees, totaling $43.90, has been waived from Ms***’s accountWe believe this to be a fair and reasonable resolution and stand by our previous responseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Our District Vice President contacted member regarding his concernsHis personal training agreement has been cancelled with no further billing but member understands that there is no refund owed as he has used all of the sessions that he paid for
Member was paying $for eight (8) personal training sessions at a rate of $per session, every four (4) weeks, beginning 6/21/She made five (5) such payments of $prior to terminating her agreement early on 10/20/and the last payment of $made on 10/11/was refunded
back to herThus, she paid for a total of sessions to dateIt should be noted that she was also receiving four (4) Additional Sessions (free sessions) with each paymentMember understands that the Additional Sessions were being provided based on her commitment to complete the full Initial Term of her agreement (weeks) and if she failed to complete the Initial Term, the Additional Sessions would be forfeitedTherefore, paid sessions less used leaves remaining sessionsWe have adjust our records to reflect remaining sessions which will remain available for member to use when she is able to resume training
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I truly believe and it will never resolve that they aren't clear on the contract verbally in the sales department and although they refunded my day care, I still believe their practices are unethicalI verbally agreed to months not one year! I never received an email contract like they are saying that describe the termsThis is something that will not handle and I point because both sides are pretty firm on what they believe to be trueI just warn others about making sure they read what they are signing as once you sign and verbal agreement doesn't stand up to and match the written contract
Management has made several attempts to contact *** *** to discuss her concerns regarding her experience when attempting to establish a pre-paid membership with Signature club accessHowever, we have been unable to connect with her directlyThe membership established, that did not include
the access *** *** is requesting, has been voided and a full refund was completedWe encourage her to return our calls so we can discuss rates and options for a membership that includes Signature accessThank you
Management spoke to Mr*** on 12/2/regarding the cancellationof his monthly billed membershipWe confirmed a cancellation was processed on11/10/and no further billing will occurThe balance in the amount of $47.39has been waived and no further balance is owedMember is satisfiedThank
you
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 1/27/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 2/27/15, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement with an initial term of monthsThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 10-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeIf member no longer wishes to continue with his valid agreement, his personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management contacted *** *** regarding the cancellation of his and *** *** monthly billed membershipPer his request we have processed an immediate cancellation and no further billings will occurWe have yet to receive a return call to discuss his concerns furtherWe believe this matter
to be resolvedThank you
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
This is our final response
Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by *** *** on June 9,
Our District Vice President contacted member to address his concernsHe spoke with member and the personal trainer and we will be customizing his workouts to provide the type of service he is expecting
Management has spoken to *** *** several times in regards to the freeze policy when freezing his monthly billed membershipWe made an exception on one occasion to allow usage for one day due to himrecovering from an injuryThis was a one-time exceptionMember
understands the freeze policy and appreciates the follow upThank you
Our records do not reflect that member cancelled in December of If she had, she would have been provided with a receipt of confirmation which she does not have
Furthermore, she was still within the initial term of her personal training agreement at that time which would have
required a cancellation fee in order the terminate the agreement earlyOur records do not reflect that such a payment was made by member to terminate her personal training agreement earlyThus, she is not entitled to a refundNevertheless, LA Fitness processed a refund in the amount of $
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a copy of my agreement, even though I asked for it three separate timesIt was never given to meAs far as I'm concerned, if both parties do not have a copy of the agreement then there is not oneI do not wish to continue my training at a different locationI don't want to work out under a company that does not follow through with their side of the deal.
Regards,
*** *** ***