Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
She Signed using an electronic signature padThe representative did not show her the actual document but instead pointed to the hand written paper that he created We never received a copy of the contractWhen we went to complain about the issue we spoke with ***, she told us that the company had an issue with ***, who signed *** up*** told us that *** was no longer with the company because of similar complaintsWhen I spoke to ***, she said we needed the original paper that *** created in order for her to help usWe were not given that paperI asked if *** could be contacted about the issue and she said noI told her I could contact him and ask about the issue and she said that anything he said could not be used as he is a former employee and he could "say anything just because he was let go"This agreement is not acceptable as they told us they had a known issue with thisWe have unused training session we have paid for and want them refunded
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding her experience when attempting to establish a pre-paid membership with Signature club accessHowever, we have been unable to connect with her directlyThe membership established, that did not include
the access *** *** is requesting, has been voided and a full refund was completedWe encourage her to return our calls so we can discuss rates and options for a membership that includes Signature accessThank you
We had made several attempts to contact *** *** and received no return call to discuss his concerns with the cancellation of his monthly billed membershipsPer his request we processed a cancellation on 11/21/for his membership and all three family add onsOur records indicate no prior cancellationhas been received as our cancellation policy is to have a request mailed into our California corporate officeThe balance for October monthly dues in the amount of each has been waived for all four members and a refund in the amount of $was processed on 11/26/back to the visa card for *** membershipShould *** *** provide proof of cancellation then a refund can be discussedAt this time no refund is due beyond what has been refundedWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding his annual fitness membershipDue to being misinformed a refund in the amount of $back to the *** has been processedRefunds take about 5-business days to be refundedAs well as the remove of Signature accessA month freeze has been processed
per his request and the freeze fee in the amount of $has been waivedWe informed him that any future freezes will have to be paid for and explained to him the guidelines for cancellation regarding a paid in full annual membershipMember understands and is satisfiedThank you
Management spoke to *** *** regarding the cleanliness of our *** locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentThese issues take time to resolve and we appreciate ourmember’s patience
Should *** *** have any further concerns we encourage her to contact her home clubThank you
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to *** ** regarding the cancellation of her monthly billed membership a cancellation was processed on 8/17/per her request and no further billing will occurAs a courtesy a refund in the amount of $has been refunded back to the *** cardAs she stated her membership was
only to be for monthsRefunds take about 7-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I truly believe and it will never resolve that they aren't clear on the contract verbally in the sales department and although they refunded my day care, I still believe their practices are unethicalI verbally agreed to months not one year! I never received an email contract like they are saying that describe the termsThis is something that will not handle and I point because both sides are pretty firm on what they believe to be trueI just warn others about making sure they read what they are signing as once you sign and verbal agreement doesn't stand up to and match the written contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business already accepted my doctor's letter and terminated my contract because of a permanent disability so that is a non issue My complaint is regarding the return of my unused membership fees which they are required to provide within days of the cancellation under the terms of the contract, and they have yet to do to date I have called this business over times (all of which have been documented) and no one can cite from the contract to dispute the language that clearly states in the contract that I am entitled to a refund of my money
I contacted the Revdex.com to aid in contacting the business to discuss this specific matter As of this week alone, I have left three messages to *** ***, and she has yet to return my phone calls And that is after speaking with her at length before filing my complaint with the Revdex.com, and she promised to look into the matter, get the language that says they do not have to return my money despite the language in the contract, and call me immediately Regards,*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/23/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/21/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement as well should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr*** on 11/18/regarding hisconcerns with the steam roomWe appreciate out member’s feedbackWe ensuredMr*** that the steam room issue has been addressed and fixedMr***is satisfied and appreciated the follow upThank you
Our records do not reflect that member cancelled in December of If she had, she would have been provided with a receipt of confirmation which she does not have
Furthermore, she was still within the initial term of her personal training agreement at that time which would have
required a cancellation fee in order the terminate the agreement earlyOur records do not reflect that such a payment was made by member to terminate her personal training agreement earlyThus, she is not entitled to a refundNevertheless, LA Fitness processed a refund in the amount of $
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
This is our final response
Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by *** *** on June 9,
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe have yet to receive a return call or reply to our emailHowever
on 10/30/per her request an immediate cancellation was processed and a full refund in the
amount of $was processed on 11/1/back to the *** card
We believe this issue to be resolvedThank you
A courtesy was extended to Ms*** when her cancellation was completed on 1/6/The cancellation procedures for a weekly billed membership were provided on Ms***’s original agreement and in our previous responseOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurA refund is simply not warranted in this caseNevertheless, a past due balance of two billings and service fees, totaling $43.90, has been waived from Ms***’s accountWe believe this to be a fair and reasonable resolution and stand by our previous responseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company finally cancelled our contract like we asked them to do, but since we were forced to wait so long to have our contract canceled we were charged another month that we didn't wantWhen I talked to the person that canceled my contract I told them I wanted a refundHe told me he would refund me for all of the services that I didn't receiveIt's been over a week since he told me that and still have not received my refund.
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team and is in the process of replacing the AC units in our *** *** location and will be installedthis weekOur **
*** *** *** ** locations have had the AC units fixedThese issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage her to contact her home clubThank you
Management has spoken to *** *** several times in regards to the freeze policy when freezing his monthly billed membershipWe made an exception on one occasion to allow usage for one day due to himrecovering from an injuryThis was a one-time exceptionMember
understands the freeze policy and appreciates the follow upThank you
Management attempted to contact Mr*** regarding his concerns with the Houston Greenway location and his frustration involving an incident that took place on 7/31/Corporate management spoke with Mr***, who requested a follow up from the local management he spoke with initially
However, local management has been unable to reach him directly and have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
She Signed using an electronic signature padThe representative did not show her the actual document but instead pointed to the hand written paper that he created We never received a copy of the contractWhen we went to complain about the issue we spoke with ***, she told us that the company had an issue with ***, who signed *** up*** told us that *** was no longer with the company because of similar complaintsWhen I spoke to ***, she said we needed the original paper that *** created in order for her to help usWe were not given that paperI asked if *** could be contacted about the issue and she said noI told her I could contact him and ask about the issue and she said that anything he said could not be used as he is a former employee and he could "say anything just because he was let go"This agreement is not acceptable as they told us they had a known issue with thisWe have unused training session we have paid for and want them refunded
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding her experience when attempting to establish a pre-paid membership with Signature club accessHowever, we have been unable to connect with her directlyThe membership established, that did not include
the access *** *** is requesting, has been voided and a full refund was completedWe encourage her to return our calls so we can discuss rates and options for a membership that includes Signature accessThank you
We had made several attempts to contact *** *** and received no return call to discuss his concerns with the cancellation of his monthly billed membershipsPer his request we processed a cancellation on 11/21/for his membership and all three family add onsOur records indicate no prior cancellationhas been received as our cancellation policy is to have a request mailed into our California corporate officeThe balance for October monthly dues in the amount of each has been waived for all four members and a refund in the amount of $was processed on 11/26/back to the visa card for *** membershipShould *** *** provide proof of cancellation then a refund can be discussedAt this time no refund is due beyond what has been refundedWe believe this matter to be resolvedThank you
Management spoke to *** *** regarding his annual fitness membershipDue to being misinformed a refund in the amount of $back to the *** has been processedRefunds take about 5-business days to be refundedAs well as the remove of Signature accessA month freeze has been processed
per his request and the freeze fee in the amount of $has been waivedWe informed him that any future freezes will have to be paid for and explained to him the guidelines for cancellation regarding a paid in full annual membershipMember understands and is satisfiedThank you
Management spoke to *** *** regarding the cleanliness of our *** locationWe appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentThese issues take time to resolve and we appreciate ourmember’s patience
Should *** *** have any further concerns we encourage her to contact her home clubThank you
Our District Vice President contacted member regarding her concerns and we cancelled the remaining term of her personal training agreement with no further billing or obligation
Management spoke to *** ** regarding the cancellation of her monthly billed membership a cancellation was processed on 8/17/per her request and no further billing will occurAs a courtesy a refund in the amount of $has been refunded back to the *** cardAs she stated her membership was
only to be for monthsRefunds take about 7-business days to be refundedMember is satisfiedThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I truly believe and it will never resolve that they aren't clear on the contract verbally in the sales department and although they refunded my day care, I still believe their practices are unethicalI verbally agreed to months not one year! I never received an email contract like they are saying that describe the termsThis is something that will not handle and I point because both sides are pretty firm on what they believe to be trueI just warn others about making sure they read what they are signing as once you sign and verbal agreement doesn't stand up to and match the written contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business already accepted my doctor's letter and terminated my contract because of a permanent disability so that is a non issue My complaint is regarding the return of my unused membership fees which they are required to provide within days of the cancellation under the terms of the contract, and they have yet to do to date I have called this business over times (all of which have been documented) and no one can cite from the contract to dispute the language that clearly states in the contract that I am entitled to a refund of my money
I contacted the Revdex.com to aid in contacting the business to discuss this specific matter As of this week alone, I have left three messages to *** ***, and she has yet to return my phone calls And that is after speaking with her at length before filing my complaint with the Revdex.com, and she promised to look into the matter, get the language that says they do not have to return my money despite the language in the contract, and call me immediately Regards,*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of weeks, beginning 9/23/(the “Initial Term”)Member paid a total of $up front, which included the processing fee and payment for the first four
weeks of personal training sessionsMember further agreed to make more payments, in the amount of $each, every month, beginning 10/21/14, for the remainder of the Initial TermThese terms are clearly and conspicuously set forth on page of his agreement and he acknowledged his understanding of these billing terms by initialing the three separate sections outlining the payment scheduleIn addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of weeksThis Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeMember’s personal training agreement also includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor this provision of his personal training agreement as well should he elect to take advantage of itOtherwise, member should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted
Management spoke to Mr*** on 11/18/regarding hisconcerns with the steam roomWe appreciate out member’s feedbackWe ensuredMr*** that the steam room issue has been addressed and fixedMr***is satisfied and appreciated the follow upThank you
The business has already reached out to me and resolved the situation, I am unable to close the complaint on my end but would like toThank you!
Our records do not reflect that member cancelled in December of If she had, she would have been provided with a receipt of confirmation which she does not have
Furthermore, she was still within the initial term of her personal training agreement at that time which would have
required a cancellation fee in order the terminate the agreement earlyOur records do not reflect that such a payment was made by member to terminate her personal training agreement earlyThus, she is not entitled to a refundNevertheless, LA Fitness processed a refund in the amount of $
Please note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already made
This is our final response
Fitness International, LLC d/b/a LA Fitness (“LA Fitness”) explicitly reserves the right to terminate any individual’s membership for any reason. This right is stated in the membership agreement signed by *** *** on June 9,
Management has made several attempts to contact *** *** regarding the cancellation of her monthly billed membershipWe have yet to receive a return call or reply to our emailHowever
on 10/30/per her request an immediate cancellation was processed and a full refund in the
amount of $was processed on 11/1/back to the *** card
We believe this issue to be resolvedThank you
A courtesy was extended to Ms*** when her cancellation was completed on 1/6/The cancellation procedures for a weekly billed membership were provided on Ms***’s original agreement and in our previous responseOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly and with an appropriate record of such a cancellation so that a misunderstanding such as this does not occurA refund is simply not warranted in this caseNevertheless, a past due balance of two billings and service fees, totaling $43.90, has been waived from Ms***’s accountWe believe this to be a fair and reasonable resolution and stand by our previous responseThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company finally cancelled our contract like we asked them to do, but since we were forced to wait so long to have our contract canceled we were charged another month that we didn't wantWhen I talked to the person that canceled my contract I told them I wanted a refundHe told me he would refund me for all of the services that I didn't receiveIt's been over a week since he told me that and still have not received my refund.
Regards,
*** ***
We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environmentManagement has been in contact with our facilities team and is in the process of replacing the AC units in our *** *** location and will be installedthis weekOur **
*** *** *** ** locations have had the AC units fixedThese issues take time to resolve and we appreciate our member’s patienceShould *** *** have any further concerns we encourage her to contact her home clubThank you
Management has spoken to *** *** several times in regards to the freeze policy when freezing his monthly billed membershipWe made an exception on one occasion to allow usage for one day due to himrecovering from an injuryThis was a one-time exceptionMember
understands the freeze policy and appreciates the follow upThank you
Management attempted to contact Mr*** regarding his concerns with the Houston Greenway location and his frustration involving an incident that took place on 7/31/Corporate management spoke with Mr***, who requested a follow up from the local management he spoke with initially
However, local management has been unable to reach him directly and have not received a return callWe encourage Mr*** to return our calls so we can adequately discuss his concernsThank you