*** ***’s complaints arise from several incidents that occurred at our *** *** ***Based solely on *** ***’s misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness agreementPlease note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel in February however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Per her request we have processed an immediate cancellation and no further billing will occurAs a courtesy, the balance in the amount of $has been waived and no further balance is owedMember is satisfiedThank you
LA Fitness did not and has not charged Ms*** for her regular membership to the gymShe obtained that membership through her insurance provider on 7/1/and the only thing she has paid for on that membership was a $fee on 4/25/for a new membership cardMs*** later purchased
personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/25/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $(plus tax), beginning 5/25/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementMs***’ Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Additionally, Ms***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, Ms*** was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, our District Vice President, *** ** spoke to Ms***’ son and we cancelled the remaining term of her personal training agreement with no further billing or obligation on 8/29/In addition, we waived the outstanding balance of $from July’s payment, which was returned unpaid by the her bank, and August’s monthly dues
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Our District Manager, *** *** previously contacted member regarding her concernsShe has been and continues to utilize the service at our *** locationIf she no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management contacted Ms***
regarding her concerns with the cleanliness of our Encino Ventura LocationLA
Fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedbackWe believe her concerns are being addressed at this
time and Member
appreciates the follow upThank you
Management has made attempts to contact *** *** regarding his concerns with the cancellation and billing of his monthly dues membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that he cancelled his membership prior to May 15, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on the agreement termsNevertheless, as a courtesy, a cancellation was processed on June 17, and a balance of $was waivedShould *** *** need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund for her unused sessions (refund applied to the same account used for payment)
Management contacted Mr*** on 6/22/in regards tothe cancellation of his gym membershipMr*** states he cancelledon 5/23/and is seeking a refund for the month of June Our records indicate we have not received acancellation request for the membership and
Mr*** cannot show proof ofcancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness providesmembers with the option to cancel at any LA Fitness location between the hoursof AM-PM on Monday through Friday, but we strongly encourage members tosend a written cancellation request via certified mail to ensure return-receipt.Our cancellation policy is not designed to make it difficult for our members tocancel, but to ensure cancellations are handled properly As a courtesy, we have issued a refund in the amount of $29.99back to the ***Card and a cancellation has been processed with no further billing. Thankyou
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was another attempt to charge my credit card this month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact *** ***, via phone and email, regarding her concerns related to the cancellation of her monthly dues membershipEffective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business
as LA Fitness (“LA Fitness”), purchased certain club assets related to Hour Fitness *** and acquired certain membership agreements from Hour Fitness*** ***’s membership was one of those memberships.
*** *** states that she attempted to cancel verbally 6/and via written letter in 8/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from *** ***
As a courtesy, we have cancelled her membership to prevent future monthly billingsIf *** *** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
LA Fitness cancelled member's personal training agreement and processed a refund of the $paid (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I\ have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a foolish and arrogant response. I have plainly explained the issue in this complaint; I have on countless attempts explained the problem over and over. Nothing in their response addresses the fact that I cannot login or what they have done to attempt to correct THEIR systems problems. This has nothing to do with me personally; this is erroneous information in THEIR internal database. If their issue is a phone call why is there no name and direct number given?
They are basically asking to keep going in circle with calling the CS deptexplaining over and over what I have already explained and is in this complaint
Or why have they not simply called me if assistance is ACTUALY required. Calling the CS deptonly gets a person that is going to create a ticket. I have done at least times; I have spoken with first level CS over times, spoken with club level personnel more than times. This is a systems level fix that is needed, therefore a back office IT person needs to handle and resolve it Again, I ask that you reset or clear the account information and confirm that my acct number and customer details are correct
Last, if you needed to speak with me WHY in two years have I not heard or spoke to anyone OTHER than first level CS who CAN NOT resolve this problem. I have wasted hours over this simple issue that you need to take more serious as this my last attempt to resolve it through communication. You are not giving me the full access to a product that you have sold me and charge me monthly for therefore; I will pursue a legal remedy if this is not address more professionally
*** ***
LA Fitness cancelled member's personal training agreement with no further billing and we will allow him as much additional time as necessary to complete his remaining personal training sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concerns have not been addressedUnder the clear and explicit terms of the contract, L.AFitness contractually committed to provide me with Master Trainers for all personal training sessionsAs stated in my previous correspondence, LA Fitness did not do thisLA fitness committed a fundamental breach of our contract, which relieves me of my own obligations under the contractIt also entitles me to sue for damagesI would prefer to handle this amicably through the Revdex.comIf we can resolve this through the Revdex.com process, I am willing to let my initial payment of $to cover processing and the month of January, 2015, as well as the $payment for the month of February, 2015, standThis is more than fair as I was repeatedly denied access to Mater Trainers during that time and did not receive what I am, at this stage, willing to pay for.
The remaining $that LA Fitness took from me after their fundamental breach of contract needs to be returnedI hope we can resolve this without resorting to other measures
Regards,*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership for *** ***
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
LA Fitness cancelled member’s personal training agreement and processed a refund in the amount of $for services not provided (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
*** ***’s complaints arise from several incidents that occurred at our *** *** ***Based solely on *** ***’s misconduct at that time, we revoked his membership in accordance with the standard terms of his LA Fitness agreementPlease note that LA Fitness does not take any pleasure in revoking the membership of a paying customer, and we will only do so when justified and warranted, as in this case
In addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guests and employeesThank you
Management contacted *** *** regarding the cancellation of her monthly billed fitness membershipShe claims to have attempted to cancel in February however no such request was receivedLA Fitness provides members with the option to cancel their membership at any location between the
hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. Per her request we have processed an immediate cancellation and no further billing will occurAs a courtesy, the balance in the amount of $has been waived and no further balance is owedMember is satisfiedThank you
LA Fitness did not and has not charged Ms*** for her regular membership to the gymShe obtained that membership through her insurance provider on 7/1/and the only thing she has paid for on that membership was a $fee on 4/25/for a new membership cardMs*** later purchased
personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/25/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $(plus tax), beginning 5/25/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementMs***’ Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Additionally, Ms***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, Ms*** was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, our District Vice President, *** ** spoke to Ms***’ son and we cancelled the remaining term of her personal training agreement with no further billing or obligation on 8/29/In addition, we waived the outstanding balance of $from July’s payment, which was returned unpaid by the her bank, and August’s monthly dues
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Our District Manager, *** *** previously contacted member regarding her concernsShe has been and continues to utilize the service at our *** locationIf she no longer wishes to continue with her valid agreement, her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementLA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it.Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to continue to provide the services for which she contracted
Management contacted Ms***
regarding her concerns with the cleanliness of our Encino Ventura LocationLA
Fitness strives to provide a clean and healthy environment for all our members
and appreciate the feedbackWe believe her concerns are being addressed at this
time and Member
appreciates the follow upThank you
Management has made attempts to contact *** *** regarding his concerns with the cancellation and billing of his monthly dues membershipHowever, we have not received a return callLA Fitness provides members with the option to cancel their membership at any location between the hours of
8AM-5PM Monday through Friday, but we strongly encourage that members mail in a written cancellation request via certified mail to ensure return-receipt
This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly*** *** states that he cancelled his membership prior to May 15, However, we have no record of receipt of such a cancellation requestAs a result, no cancellation was processed and the monthly billing continued based on the agreement termsNevertheless, as a courtesy, a cancellation was processed on June 17, and a balance of $was waivedShould *** *** need additional assistance, we encourage him to return our calls so we can adequately assist himThank you
Member's remaining sessions have been reinstated and are available for her to utilize
Our District Vice President contacted member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund for her unused sessions (refund applied to the same account used for payment)
Management contacted Mr*** on 6/22/in regards tothe cancellation of his gym membershipMr*** states he cancelledon 5/23/and is seeking a refund for the month of June Our records indicate we have not received acancellation request for the membership and
Mr*** cannot show proof ofcancellation With no confirmation of a prior cancellation, typically no refund would be issuedLA Fitness providesmembers with the option to cancel at any LA Fitness location between the hoursof AM-PM on Monday through Friday, but we strongly encourage members tosend a written cancellation request via certified mail to ensure return-receipt.Our cancellation policy is not designed to make it difficult for our members tocancel, but to ensure cancellations are handled properly As a courtesy, we have issued a refund in the amount of $29.99back to the ***Card and a cancellation has been processed with no further billing. Thankyou
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was another attempt to charge my credit card this month
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 9/20/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $200.00, beginning 10/20/16, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period Thus, under the clear and explicit terms of the Agreement, member is not entitled to a refund or to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeLA Fitness will honor the voluntary cancellation provision of the Agreement should she elect to take advantage of itOtherwise, she should be expected to honor her Agreement as LA Fitness stands ready to provide the services for which she contracted
Management has made several attempts to contact *** ***, via phone and email, regarding her concerns related to the cancellation of her monthly dues membershipEffective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business
as LA Fitness (“LA Fitness”), purchased certain club assets related to Hour Fitness *** and acquired certain membership agreements from Hour Fitness*** ***’s membership was one of those memberships.
*** *** states that she attempted to cancel verbally 6/and via written letter in 8/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from *** ***
As a courtesy, we have cancelled her membership to prevent future monthly billingsIf *** *** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
LA Fitness cancelled member's personal training agreement and processed a refund of the $paid (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Revdex.com:I\ have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a foolish and arrogant response. I have plainly explained the issue in this complaint; I have on countless attempts explained the problem over and over. Nothing in their response addresses the fact that I cannot login or what they have done to attempt to correct THEIR systems problems. This has nothing to do with me personally; this is erroneous information in THEIR internal database. If their issue is a phone call why is there no name and direct number given?
They are basically asking to keep going in circle with calling the CS deptexplaining over and over what I have already explained and is in this complaint
Or why have they not simply called me if assistance is ACTUALY required. Calling the CS deptonly gets a person that is going to create a ticket. I have done at least times; I have spoken with first level CS over times, spoken with club level personnel more than times. This is a systems level fix that is needed, therefore a back office IT person needs to handle and resolve it Again, I ask that you reset or clear the account information and confirm that my acct number and customer details are correct
Last, if you needed to speak with me WHY in two years have I not heard or spoke to anyone OTHER than first level CS who CAN NOT resolve this problem. I have wasted hours over this simple issue that you need to take more serious as this my last attempt to resolve it through communication. You are not giving me the full access to a product that you have sold me and charge me monthly for therefore; I will pursue a legal remedy if this is not address more professionally
*** ***
LA Fitness cancelled member's personal training agreement with no further billing and we will allow him as much additional time as necessary to complete his remaining personal training sessions
Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My concerns have not been addressedUnder the clear and explicit terms of the contract, L.AFitness contractually committed to provide me with Master Trainers for all personal training sessionsAs stated in my previous correspondence, LA Fitness did not do thisLA fitness committed a fundamental breach of our contract, which relieves me of my own obligations under the contractIt also entitles me to sue for damagesI would prefer to handle this amicably through the Revdex.comIf we can resolve this through the Revdex.com process, I am willing to let my initial payment of $to cover processing and the month of January, 2015, as well as the $payment for the month of February, 2015, standThis is more than fair as I was repeatedly denied access to Mater Trainers during that time and did not receive what I am, at this stage, willing to pay for.
The remaining $that LA Fitness took from me after their fundamental breach of contract needs to be returnedI hope we can resolve this without resorting to other measures
Regards,*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership for *** ***
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
LA Fitness cancelled member’s personal training agreement and processed a refund in the amount of $for services not provided (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account