Revdex.com:I am out of the country and plan to reside for at least years.I have no method and no desire of making a payment that derived from the poorly explained/misleaded trap contract.I could send the medical records/ documents from the out of country physician about my disability via email if the company desires
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The complaint was due to misleading and misrepresenting of Family Plan resulting in un-necessary and over paymentDue to mis-leading and mis-representing of Family Plan, I paid $on the day of the contractIf there was NO mis-leading or mis-representation of Family plan, I would have paid only $ Based on the phone conversation with LA Fitness management on 8/26/2015, they admitted that I had mis-lead by one of their salespersons So, I demand the refund of the difference, $ The cancellation refund of $made on 7/16/was initially charged for the following month I don't understand that they admitted about misleading but they don't want to refund the over-paying due to mis-leading.]
Regards,
*** ***
LA Fitness did not and has not charged Ms*** for her regular membership to the gymShe obtained that membership through her insurance provider on 7/1/and the only thing she has paid for on that membership was a $fee on 4/25/for a new membership cardMs*** later purchased
personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/25/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $(plus tax), beginning 5/25/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementMs***’ Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Additionally, Ms***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, Ms*** was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, our District Vice President, *** ** spoke to Ms***’ son and we cancelled the remaining term of her personal training agreement with no further billing or obligation on 8/29/In addition, we waived the outstanding balance of $from July’s payment, which was returned unpaid by the her bank, and August’s monthly dues
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:I\ have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a foolish and arrogant response. I have plainly explained the issue in this complaint; I have on countless attempts explained the problem over and over. Nothing in their response addresses the fact that I cannot login or what they have done to attempt to correct THEIR systems problems. This has nothing to do with me personally; this is erroneous information in THEIR internal database. If their issue is a phone call why is there no name and direct number given?
They are basically asking to keep going in circle with calling the CS deptexplaining over and over what I have already explained and is in this complaint
Or why have they not simply called me if assistance is ACTUALY required. Calling the CS deptonly gets a person that is going to create a ticket. I have done at least times; I have spoken with first level CS over times, spoken with club level personnel more than times. This is a systems level fix that is needed, therefore a back office IT person needs to handle and resolve it Again, I ask that you reset or clear the account information and confirm that my acct number and customer details are correct
Last, if you needed to speak with me WHY in two years have I not heard or spoke to anyone OTHER than first level CS who CAN NOT resolve this problem. I have wasted hours over this simple issue that you need to take more serious as this my last attempt to resolve it through communication. You are not giving me the full access to a product that you have sold me and charge me monthly for therefore; I will pursue a legal remedy if this is not address more professionally
*** ***
LA Fitness cancelled member's personal training agreement and processed a refund of the $paid (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 4/18/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of them (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 7-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** on 12/19/regarding the incident that occurred during the attempt to cancel her sons monthly billed membershipWe confirmed a cancellation wasprocessed on 12/15/and as a courtesy a refund in the amount of was refunded for her and *** ***s
membership back to the *** cardEmployeehas been addressed regarding the incidentMember is satisfiedThank you
LA Fitness contacted member to address his concernsThe session from 9/has been added back and we will allow his friend use his remaining personal training sessions
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I do want to note that the company's response indicates that "the member understands and is satisfied." This seems to indicate that I had received an affirmative response prior to your interventionPlease be assured this was not the caseI will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate your assistance in this matterThanks for taking the time to help me out
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was another attempt to charge my credit card this month
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership for *** ***
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
Our position has not changedMember’s concerns were addressed in our initial responseAs previously outlined, LA Fitness went above and beyond what was contractually obligated to try to accommodate member by offering to allow her try a session, at an cost to her, will all available trainers until she found one she was comfortable withMember declined to work with any other trainerThis does not entitle her to a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member to address her concernsThe personal trainer she was working with was hired as a Master TrainerHowever, he was demoted in our system for a brief period time to allow him the ability to pick up regular training clients as well to build his client base, then was promoted
back to Master TrainerNevertheless, we processed a refund in the amount of $for the difference in the per session rate for the sessions member used with him during that period of timeIn addition, we added back the sessions she states she should not have been charged forWe also cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, the circumstance does not entitle member to an additional refund on top of the refund already provided or the considerations already made as LA Fitness stands ready to accommodate member’s concerns and continue to provide the services for which she contracted for the remaining sessions
Management has made several attempts to contact *** ***, via phone and email, regarding her concerns related to the cancellation of her monthly dues membershipEffective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business
as LA Fitness (“LA Fitness”), purchased certain club assets related to Hour Fitness *** and acquired certain membership agreements from Hour Fitness*** ***’s membership was one of those memberships.
*** *** states that she attempted to cancel verbally 6/and via written letter in 8/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from *** ***
As a courtesy, we have cancelled her membership to prevent future monthly billingsIf *** *** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message
----------From: *** *** ***Date: Tue, Mar 3, at 6:PMSubject: complaint #***To: ***Hi there, I was wondering if it was possible to re-open a complaint that has been closed? Or do I need to file a new complaint. Shortly after refunding my training LA Fitness again with no notice cancelled all my sessions. You should know that I have a medical condition which prevents me from training sometimes. I have made them aware of this fact but they continue to ignore me. It’s obviously a very personal issue and so you discretion is appreciated, but I can provide doctors notes if necessary. I paid them over $for those sessions, and they promised me they would never expire at the time of sale. Of course then in the contract it states that the sessions do expire, so they lied to get me to sign up. I understand that they have an issue with the no expiry and I’m willing to be reasonable, but I think they should communicate to me when the sessions will expire so I at least have the opportunity to use them. The contract also states that extensions are to be given for medical reasons which I have dating several years back. They have never once contacted me regarding this issue. They just randomly cancel my sessions without notice. It’s wrong, and I think they are acting in an incredibly immoral way. Please let me know if you can help. Thanks,*** ***
Revdex.com:I am out of the country and plan to reside for at least years.I have no method and no desire of making a payment that derived from the poorly explained/misleaded trap contract.I could send the medical records/ documents from the out of country physician about my disability via email if the company desires
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The complaint was due to misleading and misrepresenting of Family Plan resulting in un-necessary and over paymentDue to mis-leading and mis-representing of Family Plan, I paid $on the day of the contractIf there was NO mis-leading or mis-representation of Family plan, I would have paid only $ Based on the phone conversation with LA Fitness management on 8/26/2015, they admitted that I had mis-lead by one of their salespersons So, I demand the refund of the difference, $ The cancellation refund of $made on 7/16/was initially charged for the following month I don't understand that they admitted about misleading but they don't want to refund the over-paying due to mis-leading.]
Regards,
*** ***
LA Fitness did not and has not charged Ms*** for her regular membership to the gymShe obtained that membership through her insurance provider on 7/1/and the only thing she has paid for on that membership was a $fee on 4/25/for a new membership cardMs*** later purchased
personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 4/25/(the “Initial Term”). She paid a total of $up front, which included the enrollment fee, processing fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $(plus tax), beginning 5/25/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementMs***’ Agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of his personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Additionally, Ms***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, Ms*** was not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeNevertheless, our District Vice President, *** ** spoke to Ms***’ son and we cancelled the remaining term of her personal training agreement with no further billing or obligation on 8/29/In addition, we waived the outstanding balance of $from July’s payment, which was returned unpaid by the her bank, and August’s monthly dues
As of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intent of fulfilling her contractual obligation to the remaining personal training agreement term, we have released her from her obligation to make the remaining payments due under her agreementAdditionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Revdex.com:I\ have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a foolish and arrogant response. I have plainly explained the issue in this complaint; I have on countless attempts explained the problem over and over. Nothing in their response addresses the fact that I cannot login or what they have done to attempt to correct THEIR systems problems. This has nothing to do with me personally; this is erroneous information in THEIR internal database. If their issue is a phone call why is there no name and direct number given?
They are basically asking to keep going in circle with calling the CS deptexplaining over and over what I have already explained and is in this complaint
Or why have they not simply called me if assistance is ACTUALY required. Calling the CS deptonly gets a person that is going to create a ticket. I have done at least times; I have spoken with first level CS over times, spoken with club level personnel more than times. This is a systems level fix that is needed, therefore a back office IT person needs to handle and resolve it Again, I ask that you reset or clear the account information and confirm that my acct number and customer details are correct
Last, if you needed to speak with me WHY in two years have I not heard or spoke to anyone OTHER than first level CS who CAN NOT resolve this problem. I have wasted hours over this simple issue that you need to take more serious as this my last attempt to resolve it through communication. You are not giving me the full access to a product that you have sold me and charge me monthly for therefore; I will pursue a legal remedy if this is not address more professionally
*** ***
LA Fitness cancelled member's personal training agreement and processed a refund of the $paid (refund applied to the same account used for payment)Please allow 5-business days for the refund to post to the account
Member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 3/18/(the “Initial Term”). Member paid a total of $up front, which included the enrollment fee, processing
fee and payment for the first month of personal training servicesShe further agreed to make more consecutive monthly payments, in the amount of $280.00, beginning 4/18/17, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule descriptions in the AgreementHer Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the AgreementThis provision is clearly outlined on page of the agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of months and the voluntary cancellation provisionThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistIt should also be noted that we have dual monitors installed at all of our sales desks with one the monitors facing the memberWhile member is signing and initialing each section via the digital signature pad, the terms are clearly visible to our member on a monitor in front of them (copies of the Agreement and New Client Checklist are included with this response)Additionally, member’s personal training services agreement specifically provided her with a 7-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, member is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, member has disputed the payments with her bank and defaulted on the agreement termSince it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her Agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Management spoke to *** *** on 12/19/regarding the incident that occurred during the attempt to cancel her sons monthly billed membershipWe confirmed a cancellation wasprocessed on 12/15/and as a courtesy a refund in the amount of was refunded for her and *** ***s
membership back to the *** cardEmployeehas been addressed regarding the incidentMember is satisfiedThank you
LA Fitness contacted member to address his concernsThe session from 9/has been added back and we will allow his friend use his remaining personal training sessions
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I do want to note that the company's response indicates that "the member understands and is satisfied." This seems to indicate that I had received an affirmative response prior to your interventionPlease be assured this was not the caseI will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate your assistance in this matterThanks for taking the time to help me out
Regards,
*** ***
Member purchased personal training services pursuant to a written and fully executed agreementThe agreement was for a minimum initial term of months, beginning 3/6/(the “Initial Term”). Member paid a total of $up front, which included the processing fee and payment for the first
month of personal training sessionsHe further agreed to make more payments, in the amount of $each, every month, beginning 4/6/15, for the remainder of the Initial TermThese terms are clearly outlined on page of member’s agreement and he acknowledged his understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsMember’s personal training agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreementThis provision is clearly outlined on page of his agreement In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement that he received and read a copy of his personal training agreement, the initial term of months and the voluntary cancelation provisionThis Checklist was reviewed with member at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Member’s personal training services agreement specifically provided him with a 30-day right to cancel if these terms did not match his understanding (or for any reason) for a full refundHowever, he did not take advantage of this option within the rescission periodThus, under the clear and explicit terms of the Agreement, he is not entitled to a refund or to terminate the agreement and abandon his contractual obligations early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should he elect to take advantage of it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to
me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was another attempt to charge my credit card this month
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding the membership for *** ***
However, we have not received a return callWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
Member's remaining sessions have been reinstated and are available for her to utilize
Our position has not changedMember’s concerns were addressed in our initial responseAs previously outlined, LA Fitness went above and beyond what was contractually obligated to try to accommodate member by offering to allow her try a session, at an cost to her, will all available trainers until she found one she was comfortable withMember declined to work with any other trainerThis does not entitle her to a refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
LA Fitness contacted member to address her concernsThe personal trainer she was working with was hired as a Master TrainerHowever, he was demoted in our system for a brief period time to allow him the ability to pick up regular training clients as well to build his client base, then was promoted
back to Master TrainerNevertheless, we processed a refund in the amount of $for the difference in the per session rate for the sessions member used with him during that period of timeIn addition, we added back the sessions she states she should not have been charged forWe also cancelled the remaining term of her personal training agreement with no further billing or obligationPlease note that we were not contractually obligated to provide this remedy, but this was done as a customer service consideration for our memberHowever, the circumstance does not entitle member to an additional refund on top of the refund already provided or the considerations already made as LA Fitness stands ready to accommodate member’s concerns and continue to provide the services for which she contracted for the remaining sessions
Management has made several attempts to contact *** ***, via phone and email, regarding her concerns related to the cancellation of her monthly dues membershipEffective November 20, 2015, Fitness & Sports Clubs, LLC (a wholly owned subsidiary of Fitness International, LLC), doing business
as LA Fitness (“LA Fitness”), purchased certain club assets related to Hour Fitness *** and acquired certain membership agreements from Hour Fitness*** ***’s membership was one of those memberships.
*** *** states that she attempted to cancel verbally 6/and via written letter in 8/LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of AM-PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receiptOur cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properlyWe have received no such cancellation request from *** ***
As a courtesy, we have cancelled her membership to prevent future monthly billingsIf *** *** would like to review additional resolution options, we encourage her to return our calls so we can adequately address her concernsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.---------- Forwarded message
----------From: *** *** ***Date: Tue, Mar 3, at 6:PMSubject: complaint #***To: ***Hi there, I was wondering if it was possible to re-open a complaint that has been closed? Or do I need to file a new complaint. Shortly after refunding my training LA Fitness again with no notice cancelled all my sessions. You should know that I have a medical condition which prevents me from training sometimes. I have made them aware of this fact but they continue to ignore me. It’s obviously a very personal issue and so you discretion is appreciated, but I can provide doctors notes if necessary. I paid them over $for those sessions, and they promised me they would never expire at the time of sale. Of course then in the contract it states that the sessions do expire, so they lied to get me to sign up. I understand that they have an issue with the no expiry and I’m willing to be reasonable, but I think they should communicate to me when the sessions will expire so I at least have the opportunity to use them. The contract also states that extensions are to be given for medical reasons which I have dating several years back. They have never once contacted me regarding this issue. They just randomly cancel my sessions without notice. It’s wrong, and I think they are acting in an incredibly immoral way. Please let me know if you can help. Thanks,*** ***