Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/22/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $200.00, every four weeks, beginning 8/19/14, for the remainder of the initial term
These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President contacted member regarding her concerns and we will allow her additional time to complete the remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding her paid in full membership agreement she signed on July 16, at our Houston *** * *** ** ***
However, we have not received a return callMember feels that she was misled at the point of
sale because she requested a single club membership but was sold a multi club membershipLA Fitness does not have single club paid in full memberships and may have misunderstoodWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
*** *** complaint arise from an incident that occurred in our *** ** facilityBased solely on *** misconduct at that time, we revoked his membership in accordance withthe standard terms of his LA Fitness membership agreement effective 10/3/2011In particular, those terms clearly
state that “During Club use, allMembers and guests will refrain from engaging in loud, foul or slanderouslanguage or molesting, badgering or harassing other Members or club employees,agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking themembership of a paying ustomer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guestsand employeesA refund in the amount of $was refunded back to the *** card on 6/2/Refunds take about 5-business days to be refunded backThankyou
Our District Vice President has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please
allow 5-business days for the refund to post to her account
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a phone call from an individual at an LA Fitness at a *** site indicating I should phone a "***" at the *** siteI phoned and they seemed to know what I was referring toI said I would be in withing the next few days to sign up the new contractI became ill and couldn't come in until yesterday February 16, I spoke to *** and he indicated there was nothing in the computer records and he knew nothing about what I was talking aboutIt has already been months into the new year and the new membership was supposed to be in effect as of Dec 31/I've lost already approxmonths without anybody withing the chiefs of LA Fitness knowing anything about my problomThere seems to be alot of employees and no one is able to come to any resolutionI'm very disappointed and frustratedI was looking forward to a positive resolve to this minor problem with ease
And with note, I have in writing that the personal fitness training sessions do not expire.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have stopped receiving calls and consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”). *** *** paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistAdditionally, *** ***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, *** *** has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member and her husband's fitness memberships have been cancelled and a refund in the amount of $was processed on 11/21/Please note that we were not contractually obligated to release member from the remaining personal training agreement term with no further billing or obligation, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already provided
LA Fitness has investigated the circumstances of the sale and we found no evidence to support member’s claimIn fact, *** denies adding any such amendment, with his signature, which would have allowed member to cancel after months of serviceFurthermore, it is LA Fitness’ policy and practice
to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response)Thus, member is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've provided both an email address and phone number for this company to initiate contactAs simple as it would be for them to email me, they call and I don't recognize number so I don't answerI later find out that's an LA FITNESS numberWhen calling back I am not direct to a single individual, it's a company number and I have to Wade through robo prompts and that gets me nowhere, no one humanMy email is ***Everything will be documented or recorded from this point on, this company has a devious habit of cornering their intended victims in a situation with no witnesses or recordI will not be put at the mercy of whomever is on the other side of the phone within the further branches of this cooperate model. Thanks, *** ***Regards,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They have only made one try of contact by a women, I believe her name was *** and I had lost their number to call backI was waiting for a second try of contact so that I may speak to themThe home gym has made no attempts to resolve the situationThey have my phone number on fileI have canceled my membership
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledLA Fitness will not expire member’s personal training sessions and they will remain available for member to use when she is able to resume with the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** Or *** ***
Our position has not changedMember’s concerns were addressed in our initial responseAs previously outlined, LA Fitness went above and beyond what was contractually obligated to try to accommodate member by offering to allow her try a session, at an cost to her, will all available trainers until she found one she was comfortable withMember declined to work with any other trainerThis does not entitle her to a refund
Management spoke to *** *** on 12/19/regarding the incident that occurred during the attempt to cancel her sons monthly billed membershipWe confirmed a cancellation wasprocessed on 12/15/and as a courtesy a refund in the amount of was refunded for her and *** ***s
membership back to the *** cardEmployeehas been addressed regarding the incidentMember is satisfiedThank you
Member purchased personal training services pursuant to a signed, written agreementThe agreement was for a minimum of weeks, beginning 7/22/(the “Initial Term”)At the time of the sale, she paid a total of $which included the enrollment fee, processing fee and the first
four weeks of sessionsShe further agreed to make more payments, in the amount of $200.00, every four weeks, beginning 8/19/14, for the remainder of the initial term
These terms are clearly outlined on page of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these termsHer personal training agreement includes a voluntary cancelation provision which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementThis provision is clearly outlined on page of her agreementIn addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of weeks and the voluntary cancelation provision
This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response)Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission periodThus, she is not entitled to terminate the agreement early without a feeLA Fitness will honor the voluntary cancellation provision of member’s agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Our District Vice President contacted member regarding her concerns and we will allow her additional time to complete the remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact *** *** to discuss her concerns regarding her paid in full membership agreement she signed on July 16, at our Houston *** * *** ** ***
However, we have not received a return callMember feels that she was misled at the point of
sale because she requested a single club membership but was sold a multi club membershipLA Fitness does not have single club paid in full memberships and may have misunderstoodWe encourage *** *** to return our call so we can adequately respond to her concernsThank you
*** *** complaint arise from an incident that occurred in our *** ** facilityBased solely on *** misconduct at that time, we revoked his membership in accordance withthe standard terms of his LA Fitness membership agreement effective 10/3/2011In particular, those terms clearly
state that “During Club use, allMembers and guests will refrain from engaging in loud, foul or slanderouslanguage or molesting, badgering or harassing other Members or club employees,agents and contractorsThreatening or violent conduct is prohibited.” Please note that LA Fitness does not take any pleasure in revoking themembership of a paying ustomer, and we will only do so when justified and warranted, as in this caseIn addition, *** *** was advised of this decision and the reasons for itWhile he may disagree with LA Fitness’s decision, we firmly believe that it was in the best interests of our other customers, guestsand employeesA refund in the amount of $was refunded back to the *** card on 6/2/Refunds take about 5-business days to be refunded backThankyou
Our District Vice President has been in contact with member regarding her concernsWe cancelled the remaining term of her personal training agreement with no further billing or obligation and processed a refund in the amount of $(refund applied to the same account used for payment)Please
allow 5-business days for the refund to post to her account
Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a phone call from an individual at an LA Fitness at a *** site indicating I should phone a "***" at the *** siteI phoned and they seemed to know what I was referring toI said I would be in withing the next few days to sign up the new contractI became ill and couldn't come in until yesterday February 16, I spoke to *** and he indicated there was nothing in the computer records and he knew nothing about what I was talking aboutIt has already been months into the new year and the new membership was supposed to be in effect as of Dec 31/I've lost already approxmonths without anybody withing the chiefs of LA Fitness knowing anything about my problomThere seems to be alot of employees and no one is able to come to any resolutionI'm very disappointed and frustratedI was looking forward to a positive resolve to this minor problem with ease
And with note, I have in writing that the personal fitness training sessions do not expire.Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have stopped receiving calls and consider this complaint resolved
Regards,
*** ***
We have corrected the name to *** *** and have attached the personal training membership to her regular fitness membership
LA Fitness has been in contact with member regarding his concerns and his remaining sessions have been made available for him to use
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”). *** *** paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistAdditionally, *** ***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, *** *** has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member and her husband's fitness memberships have been cancelled and a refund in the amount of $was processed on 11/21/Please note that we were not contractually obligated to release member from the remaining personal training agreement term with no further billing or obligation, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already provided
LA Fitness has investigated the circumstances of the sale and we found no evidence to support member’s claimIn fact, *** denies adding any such amendment, with his signature, which would have allowed member to cancel after months of serviceFurthermore, it is LA Fitness’ policy and practice
to provide our members with a complete copy of their agreement at the time of enrollmentA copy of the Agreement was also included in the confirming e-mail member received on the day she enrolled (copies of the agreement and confirming e-mail are included with this response)Thus, member is not entitled to a refund or to terminate the agreement and abandon her contractual obligations early without a feeIf member no longer wishes to continue with her valid agreement, her agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreementLA Fitness will honor this cancellation provision of the agreement should she elect to take advantage of itOtherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've provided both an email address and phone number for this company to initiate contactAs simple as it would be for them to email me, they call and I don't recognize number so I don't answerI later find out that's an LA FITNESS numberWhen calling back I am not direct to a single individual, it's a company number and I have to Wade through robo prompts and that gets me nowhere, no one humanMy email is ***Everything will be documented or recorded from this point on, this company has a devious habit of cornering their intended victims in a situation with no witnesses or recordI will not be put at the mercy of whomever is on the other side of the phone within the further branches of this cooperate model. Thanks, *** ***Regards,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** They have only made one try of contact by a women, I believe her name was *** and I had lost their number to call backI was waiting for a second try of contact so that I may speak to themThe home gym has made no attempts to resolve the situationThey have my phone number on fileI have canceled my membership
It is LA Fitness’ policy and practice to provide our members with a complete copy of their agreement at the time of enrollment. A copy of the agreement was also included in the confirming e-mail member received on the day she enrolledLA Fitness will not expire member’s personal training sessions and they will remain available for member to use when she is able to resume with the service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** Or *** ***
Our position has not changedMember’s concerns were addressed in our initial responseAs previously outlined, LA Fitness went above and beyond what was contractually obligated to try to accommodate member by offering to allow her try a session, at an cost to her, will all available trainers until she found one she was comfortable withMember declined to work with any other trainerThis does not entitle her to a refund
Management spoke to *** *** on 12/19/regarding the incident that occurred during the attempt to cancel her sons monthly billed membershipWe confirmed a cancellation wasprocessed on 12/15/and as a courtesy a refund in the amount of was refunded for her and *** ***s
membership back to the *** cardEmployeehas been addressed regarding the incidentMember is satisfiedThank you