Management spoke to *** *** regarding his fitness membershipDue to being misinformed at point of sale regarding his level of access and the usage of our Signature clubsIt was agreed upon to upgrade his membership to allow signature access at no additional costMember is satisfiedThank you
Management attempted to contact the member with no answer on 8/18/A voicemail was leftWe encourage the member to return our call to resolve this matterThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, as a matter of record, I do not agree with LA Fitness's response that we have not returned the District Manager's callsAs a matter of fact, I called the District Manager and left messagesHe was the one that did not return my call
Regards,
*** ***
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”). *** *** paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistAdditionally, *** ***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, *** *** has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member and her husband's fitness memberships have been cancelled and a refund in the amount of $was processed on 11/21/Please note that we were not contractually obligated to release member from the remaining personal training agreement term with no further billing or obligation, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already provided
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response)The agreement entitles member to personal training sessions with a Pro Results personal trainerThe services being requested is for a program, and
not the services of any individual trainerThus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contractedFurthermore, it should be noted that all sessions purchased must be completed within days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember completed his initial term and made his final payment on 2/26/The remaining sessions expired days from that date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have stopped receiving calls and consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact*** *** regarding an incident with our front desk staffWe have yet to receive a return callShould *** *** wish to discuss her concerns further we encourage her to contact her home club or return our callA follow up email was sent apologizing for any in convenience the club closure has caused Thank you
We appreciate our member’s feedback and concerns regardingour facilities and strive to provide a healthy environmentManagement has beenin contact with our instructor regarding the incidentWe apologize for theincidents that have occurred and the instructor will take roll prior to hisclass
starting so as not to cause any conflict regarding the usage of the bikesduring his classShould Ms*** have any further concerns we encourage herto contact her home clubThank you
Revdex.com: I have reviewed
the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear
below When I signed up for
the training sessions at LA fitness, I specifically asked
the representative if I could cancel these sessions at any time
without paying any fees or penalties and the representative said "yes". LA Fitness representative clearly lied about the terms of the
contract to persuade me to sign itThis is "fraudulent misrepresentation
of contract." and is an unacceptable way of doing businessMoreover, the represntative and other staff members at this club have been rude to me and I do not want to do any business with a company which bases their business on fraud and no
respect to the customersI am not interested in this club and I am not willing to pay any money to this company for the service I am
not receiving. Regards, *** ***
We are unable to locate *** *** membership in our system with the information providedPlease provide additional information so we can better address her concerns such as an emailaddress, phone number, agreement or barcode numberWe appreciate any additional information providedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that a resolution was reached before the complaint was made. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Management has attempted to contact *** *** in regards to his wife's monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Our District Vice President contacted member regarding her concerns and we will allow her additional time to complete the remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe added sessions back to her account, got her scheduled with a trainer and she has resumed with the service
Management spoke to *** *** regarding his fitness membershipDue to being misinformed at point of sale regarding his level of access and the usage of our Signature clubsIt was agreed upon to upgrade his membership to allow signature access at no additional costMember is satisfiedThank you
Management attempted to contact the member with no answer on 8/18/A voicemail was leftWe encourage the member to return our call to resolve this matterThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever, as a matter of record, I do not agree with LA Fitness's response that we have not returned the District Manager's callsAs a matter of fact, I called the District Manager and left messagesHe was the one that did not return my call
Regards,
*** ***
*** *** purchased personal training services pursuant to a written and fully executed agreement (“Agreement”)The Agreement was for a minimum initial term of months, beginning 5/10/(the “Initial Term”). *** *** paid a total of $up front, which included the enrollment fee,
processing fee and payment for the first month of personal training servicesShe further agreed to make more payments, in the amount of $each, every month, for the remainder of the Initial TermThese terms are clearly outlined on page of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement
In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that he received and read a copy of her personal training agreement with the initial term of monthsThis Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client ChecklistAdditionally, *** ***’ personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refundHowever, she did not take advantage of this option within the rescission period
Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a feeHowever, as of the time of this response, *** *** has disputed the payments with her bank and defaulted on the agreement term
Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from this obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue her for the outstanding balance she currently owesPlease note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member and her husband's fitness memberships have been cancelled and a refund in the amount of $was processed on 11/21/Please note that we were not contractually obligated to release member from the remaining personal training agreement term with no further billing or obligation, but this was done as a customer service consideration for our memberHowever, she is not entitled to an additional refund on top of the consideration already provided
*** *** phone number has been removedWe apologize for any inconvenience this may have causedWe believe this matter to be resolvedThank you
LA Fitness received member's cancellation request on 7/1/15 and we cancelled his personal training agreement accordingly
Member purchased personal training services pursuant to a written and fully executed agreement (a copy of the agreement is included with this response)The agreement entitles member to personal training sessions with a Pro Results personal trainerThe services being requested is for a program, and
not the services of any individual trainerThus, the fact that a specific trainer left the company does not entitle member to a refund as we had other personal trainers on staff available to provide member with the services for which he contractedFurthermore, it should be noted that all sessions purchased must be completed within days after the initial term, or if member renews or continues the EFT/CC payment agreement beyond the initial term, within days after completion of that additional periodMember completed his initial term and made his final payment on 2/26/The remaining sessions expired days from that date
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have stopped receiving calls and consider this complaint resolved
Regards,
*** ***
Management has made several attempts to contact*** *** regarding an incident with our front desk staffWe have yet to receive a return callShould *** *** wish to discuss her concerns further we encourage her to contact her home club or return our callA follow up email was sent apologizing for any in convenience the club closure has caused Thank you
We appreciate our member’s feedback and concerns regardingour facilities and strive to provide a healthy environmentManagement has beenin contact with our instructor regarding the incidentWe apologize for theincidents that have occurred and the instructor will take roll prior to hisclass
starting so as not to cause any conflict regarding the usage of the bikesduring his classShould Ms*** have any further concerns we encourage herto contact her home clubThank you
Revdex.com: I have reviewed
the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear
below When I signed up for
the training sessions at LA fitness, I specifically asked
the representative if I could cancel these sessions at any time
without paying any fees or penalties and the representative said "yes". LA Fitness representative clearly lied about the terms of the
contract to persuade me to sign itThis is "fraudulent misrepresentation
of contract." and is an unacceptable way of doing businessMoreover, the represntative and other staff members at this club have been rude to me and I do not want to do any business with a company which bases their business on fraud and no
respect to the customersI am not interested in this club and I am not willing to pay any money to this company for the service I am
not receiving. Regards, *** ***
We are unable to locate *** *** membership in our system with the information providedPlease provide additional information so we can better address her concerns such as an emailaddress, phone number, agreement or barcode numberWe appreciate any additional information providedThank
you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that a resolution was reached before the complaint was made. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The payments were refunded on 2/7/and 2/14/(refunds were applied to the same account used for payment)
Management has attempted to contact *** *** in regards to his wife's monthly billed fitness membershipWe have yet to receive a return call and encourage him to do so in order to resolve any issuesThank you
Our District Vice President contacted member regarding her concerns and we will allow her additional time to complete the remaining personal training sessions
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Our District Vice President contacted member regarding her concernsWe added sessions back to her account, got her scheduled with a trainer and she has resumed with the service