Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding his concernswith the automatic monthly billings. We explained to Mr. [redacted] that uponsigning the agreement he authorized the automatically monthly billings to occuron the 13th of every month until he chose to cancel the membership.Should a member choose to...
pay with other forms of payments we require at least10 days prior to the monthly bill date to do so. Mr. [redacted] admitted toreceiving a physical copy of his agreement which clearly states the terms ofhis agreement and monthly billings. A cancellation has been processed effective1/12/15 and no further billing will occur. No refunds will issued as they arenot owed. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A man called me and tried to tell me that the reason I was canceling was because of no use instead of the rude service. Even after I explained what happen. He only called once and that was the only conversation I had after I filed this complaint w/ anyone. He acknowledge that he was not there during the cancellation or initiation of the gym service but yet was insistent that I was told something I was not and the reason why I was canceling. I was never advised that I could not cancel this service because it was paid in full. Had I been told this I would have never bought it in the first place. I have two witnesses to this fact and he did not care to hear it.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with an incident that has occurred with another member. We have yet to receive a return call. We encourage [redacted] to return our call to resolve this matter. Thank you.
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/16/15 (the “Initial Term”).
Member paid a total of $270.00 up front, which included the processing fee and
payment...
for the first month of personal training sessions. Member further
agreed to make 11 more payments, in the amount of $220.00 each, every month,
beginning 10/16/15, for the remainder of the Initial Term. These terms are
clearly and conspicuously set forth on page 1 of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. In addition, her Agreement
included a New Client Checklist which outlined key terms, including her
acknowledgement that she received and read a copy of her Agreement with the
initial term of 12 months. This Checklist was reviewed with her at the time of
the sale, as acknowledged by her signature and initials on the New Client
Checklist (copies of the Agreement and New Client Checklist are included with
this response). Member’s personal training services agreement specifically
provided her with a 10 day right to cancel if these terms did not match her
understanding (or for any reason) for a full refund. However, she did not
exercise this option within the rescission period. Thus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
fee. If member no longer wishes to continue with her valid Agreement, her
Agreement includes a voluntary cancelation provision, which affords her the
option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the Agreement. LA Fitness will honor the
voluntary cancellation provision in her Agreement should she elect to take
advantage of it. Otherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding his concerns. We confirmed that he would in fact be able to use his remaining sessions at any another LA Fitness location and scheduled him with a personal trainer at our [redacted] location.
Management spoke to [redacted] father on 3/23/15 regarding the concerns with the cancellation of [redacted] monthly billed membership. [redacted] claims the membership was cancelled in October of 2013 and is seeking a refund for the monthly dues billed. Our records indicate we did not receive a...
cancellation request and therefore have continued to bill on a monthly basis. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Nevertheless an immediate cancellation has been processed and no further billing will occur. Without proof of prior cancellation no refund is owed at this time. [redacted] will not accept anything less than a refund back to 2013. We advised that once proof is provided we would be more than happy to refund any additional months billed. No resolution at this time. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Heard once on February 3rd. it did not seem to get anything accomplished. to date 2/16 I have not heard back From LA Fitness at all. Since they are so slow in responding again. the settlements I will repeat again. I want a refund for these 9 sessions. all the vp did was try to argue with me. and tried to tell me how it was going to be I felt like. I do not want to hear from him again. Since I am always so busy at work this time of year I need advanced notice on anything. How I am keeping track of these calls is that I am using my cell phone call log If proof is needed I can forward it you. all he kept say over and over again I was going to get a refund. I feel all way around when I call I get the runaround and they are trying to make me mad enough to quit and loose my money I paid out.
I was told my a customer service manager that they could not take anyone off the schedule for me. But they can take me off the schedule for someone else. and the Customer service is very poor at the [redacted] club. when I asked about it all they could do was mumble something to like Igor took you off. that was all I heard then I heard it would take 2 to 3 weeks to reschedule me back in I am not trying to be difficult. But my job Comes first. then it is important for me to get home and take care of my dog so I do not have to clean up a messy crate and have to give him a bath. so Thursday at 7 was the only time that would work for me. I also feel like if they ever do get me scheduled in it will not go well they will barely do what they have to do to get me out of there as soon as they can get me out I would rather after all this have a refund of my 9 sessions left and be done with this
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
3/15/2015 I spoke with [redacted]), head of personal training department. Who stated that he would send us a cancellation letter confirming the termination of the contract for a personal trainer. I have not, to this date, received said letter and it has been two weeks. Until i receive confirmation of cancellation for these services I cannot accept this matter closed.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help and responsiveness, it is greatly appreciated.
Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone at LA Fitness since January 11, 2017 when the resolution was initially discussed. I sent a follow up email to [redacted], District Manager today at 1:00pm CST. I would be happy to talk with the further to expedite this issue.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for payments received (less the value of services provided).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No credit was issued to my card in the amount of $42.59, nor did anyone from LA Fitness confirm with me that any action had been taken to rectify this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached proof of a phone call that I made to [redacted] to cancel my membership on the 29th of June 2016. The attached phone bill is proof of that call.In response to the membership access expiration, my membership cards were revoked, and my online access to my membership was denied - see additional attachment. In addition, I was informed by the operations manager that I should continue my refund pursuit with corporate and that I would not have membership access being due a full refund.
Regards,
[redacted]
We have investigated the circumstances of the sale but found no evidence to support member’s claim. In fact, in reviewing the text message exchanges between member and the Personal Training Director who sold the program, it was clearly evident that member loved training and had no issues with the...
program. However, it was member’s father who wanted the program cancelled because he didn’t want to continue paying for it. It should be noted that member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she can no longer use the service because of a significant physical disability verified by an appropriately certified physician. LA Fitness received evidence of such a disability, postmarked 9/15/17. Accordingly, we cancelled the remaining term of member’s personal training agreement with no further billing or obligation.
Management has made several attempts to contact [redacted] [redacted] regarding his concerns with the cleanliness of the [redacted] location. We encourage him to return our call to discuss further. A voicemail was left on 4/29/15 on the cell number provided.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He states all memberships should have been cancelled at the same time he cancelled his membership as of May 2015. Our records indicate we did not receive a cancellation request specifically for [redacted]...
monthly billed membership and it continued to bill on a monthly basis. However with that being said a cancellation was processed 9/23/15 and no further billing has occurred since then. A refund in the amount of $64.26 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied. Thank you
Member purchased personal training services from LA Fitness, but not the services of any specific individual trainer, and he may be assigned to several different trainers over the course of his personal training program (as is expressly set forth in the personal training agreement he signed)....
Thus, the fact that a specific trainer is no longer working for LA Fitness, does not entitle member to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this cancellation provision should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted with any of the available personal trainers on staff.
Management has made several attempts to contact [redacted] ** [redacted] and we have yet to receive a return call. We want to ensure him that we appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Should he...
wish to discusshis concerns further we encourage him to return our call. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the attending area manager in
regards to my reported concern and he did accommodate my original request to
use the facility and determine if I was good enough condition to return. In
addition as requested I received an apology from the corresponding manager who
took it upon herself to contact me after the fact instead of backing her
staff's decision. This made a small step in mending the matter; however I
requested a reduced rate in light of the situation reminding
him I was so easily advised to cancel by the Operations Manager when the issue occurred.
The area manager stated and even quoted me, saying sir I’m just like you
"nonchalant" and comfortable with you canceling your account because
of the matter. I was taken by his response as I thought my business meant
something. I presume not. My final request was that LA Fitness make an attempt
to retain my
business; keeping in consideration the account longevity, on time payments even
when not visiting, and
the overall matter which resulted in the escalation itself. None of this was
deemed justifiable or stuffiest enough to grant a reduced rate. Pretty sad and
only confirms my outlook on their management ethics and code of conduct. My
initial outburst was because of the sheer lack of empathy and poor judgment on
behalf of the attending manager, although it is clear the follow up area
manager does not care to retain me, only to close this Revdex.com case. As the area
manager assured he was OK with me cancelling service, I did so and have access
to through my final month which was paid in advance. Upon cancelling the
attending Club manager who also did nothing to retain my business made
mention that LA fitness regularly send emails as last attempts to keep the
subscriber and management does not have access to those promotions. However,
keep an eye out for it. This was just the cherry on top. I really do enjoy the
LA Fitness Facilities but feel completely undervalued. The only way I foresee
me returning or having any kind of positive outlook of your organization is at reduced rate.
Best Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Management spoke to Mr. [redacted] regarding his concernswith the automatic monthly billings. We explained to Mr. [redacted] that uponsigning the agreement he authorized the automatically monthly billings to occuron the 13th of every month until he chose to cancel the membership.Should a member choose to...
pay with other forms of payments we require at least10 days prior to the monthly bill date to do so. Mr. [redacted] admitted toreceiving a physical copy of his agreement which clearly states the terms ofhis agreement and monthly billings. A cancellation has been processed effective1/12/15 and no further billing will occur. No refunds will issued as they arenot owed. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A man called me and tried to tell me that the reason I was canceling was because of no use instead of the rude service. Even after I explained what happen. He only called once and that was the only conversation I had after I filed this complaint w/ anyone. He acknowledge that he was not there during the cancellation or initiation of the gym service but yet was insistent that I was told something I was not and the reason why I was canceling. I was never advised that I could not cancel this service because it was paid in full. Had I been told this I would have never bought it in the first place. I have two witnesses to this fact and he did not care to hear it.
Regards,
[redacted]
Management has made several attempts to contact [redacted] regarding his concerns with an incident that has occurred with another member. We have yet to receive a return call. We encourage [redacted] to return our call to resolve this matter. Thank you.
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/16/15 (the “Initial Term”).
Member paid a total of $270.00 up front, which included the processing fee and
payment...
for the first month of personal training sessions. Member further
agreed to make 11 more payments, in the amount of $220.00 each, every month,
beginning 10/16/15, for the remainder of the Initial Term. These terms are
clearly and conspicuously set forth on page 1 of her agreement and she
acknowledged her understanding of these billing terms by initialing the three
separate sections outlining the payment schedule. In addition, her Agreement
included a New Client Checklist which outlined key terms, including her
acknowledgement that she received and read a copy of her Agreement with the
initial term of 12 months. This Checklist was reviewed with her at the time of
the sale, as acknowledged by her signature and initials on the New Client
Checklist (copies of the Agreement and New Client Checklist are included with
this response). Member’s personal training services agreement specifically
provided her with a 10 day right to cancel if these terms did not match her
understanding (or for any reason) for a full refund. However, she did not
exercise this option within the rescission period. Thus, under the clear and
explicit terms of the Agreement, she is not entitled to a refund or to
terminate the Agreement and abandon her contractual obligations early without a
fee. If member no longer wishes to continue with her valid Agreement, her
Agreement includes a voluntary cancelation provision, which affords her the
option to unilaterally cancel at any time, for any reason, by paying only half
of the remaining balance due under the Agreement. LA Fitness will honor the
voluntary cancellation provision in her Agreement should she elect to take
advantage of it. Otherwise, member should be expected to honor her Agreement as
LA Fitness stands ready to provide the services for which she contracted.
LA Fitness contacted member regarding his concerns. We confirmed that he would in fact be able to use his remaining sessions at any another LA Fitness location and scheduled him with a personal trainer at our [redacted] location.
Management spoke to [redacted] father on 3/23/15 regarding the concerns with the cancellation of [redacted] monthly billed membership. [redacted] claims the membership was cancelled in October of 2013 and is seeking a refund for the monthly dues billed. Our records indicate we did not receive a...
cancellation request and therefore have continued to bill on a monthly basis. LA Fitness provides members with the option to cancel at any LA Fitness location between the hours of 8 AM-5 PM on Monday through Friday, but we strongly encourage members to send a written cancellation request via certified mail to ensure return-receipt. Our cancellation policy is not designed to make it difficult for our members to cancel, but to ensure cancellations are handled properly. Nevertheless an immediate cancellation has been processed and no further billing will occur. Without proof of prior cancellation no refund is owed at this time. [redacted] will not accept anything less than a refund back to 2013. We advised that once proof is provided we would be more than happy to refund any additional months billed. No resolution at this time. Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I Heard once on February 3rd. it did not seem to get anything accomplished. to date 2/16 I have not heard back From LA Fitness at all. Since they are so slow in responding again. the settlements I will repeat again. I want a refund for these 9 sessions. all the vp did was try to argue with me. and tried to tell me how it was going to be I felt like. I do not want to hear from him again. Since I am always so busy at work this time of year I need advanced notice on anything. How I am keeping track of these calls is that I am using my cell phone call log If proof is needed I can forward it you. all he kept say over and over again I was going to get a refund. I feel all way around when I call I get the runaround and they are trying to make me mad enough to quit and loose my money I paid out.
I was told my a customer service manager that they could not take anyone off the schedule for me. But they can take me off the schedule for someone else. and the Customer service is very poor at the [redacted] club. when I asked about it all they could do was mumble something to like Igor took you off. that was all I heard then I heard it would take 2 to 3 weeks to reschedule me back in I am not trying to be difficult. But my job Comes first. then it is important for me to get home and take care of my dog so I do not have to clean up a messy crate and have to give him a bath. so Thursday at 7 was the only time that would work for me. I also feel like if they ever do get me scheduled in it will not go well they will barely do what they have to do to get me out of there as soon as they can get me out I would rather after all this have a refund of my 9 sessions left and be done with this
Thank you
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...
that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
3/15/2015 I spoke with [redacted]), head of personal training department. Who stated that he would send us a cancellation letter confirming the termination of the contract for a personal trainer. I have not, to this date, received said letter and it has been two weeks. Until i receive confirmation of cancellation for these services I cannot accept this matter closed.[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help and responsiveness, it is greatly appreciated.
Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone at LA Fitness since January 11, 2017 when the resolution was initially discussed. I sent a follow up email to [redacted], District Manager today at 1:00pm CST. I would be happy to talk with the further to expedite this issue.
Regards,
[redacted]
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund for payments received (less the value of services provided).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
No credit was issued to my card in the amount of $42.59, nor did anyone from LA Fitness confirm with me that any action had been taken to rectify this issue.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have attached proof of a phone call that I made to [redacted] to cancel my membership on the 29th of June 2016. The attached phone bill is proof of that call.In response to the membership access expiration, my membership cards were revoked, and my online access to my membership was denied - see additional attachment. In addition, I was informed by the operations manager that I should continue my refund pursuit with corporate and that I would not have membership access being due a full refund.
Regards,
[redacted]
We have investigated the circumstances of the sale but found no evidence to support member’s claim. In fact, in reviewing the text message exchanges between member and the Personal Training Director who sold the program, it was clearly evident that member loved training and had no issues with the...
program. However, it was member’s father who wanted the program cancelled because he didn’t want to continue paying for it. It should be noted that member’s personal training agreement includes a provision that allows her to terminate the agreement early, without a fee, if she can no longer use the service because of a significant physical disability verified by an appropriately certified physician. LA Fitness received evidence of such a disability, postmarked 9/15/17. Accordingly, we cancelled the remaining term of member’s personal training agreement with no further billing or obligation.
Management has made several attempts to contact [redacted] [redacted] regarding his concerns with the cleanliness of the [redacted] location. We encourage him to return our call to discuss further. A voicemail was left on 4/29/15 on the cell number provided.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He states all memberships should have been cancelled at the same time he cancelled his membership as of May 2015. Our records indicate we did not receive a cancellation request specifically for [redacted]...
monthly billed membership and it continued to bill on a monthly basis. However with that being said a cancellation was processed 9/23/15 and no further billing has occurred since then. A refund in the amount of $64.26 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied. Thank you
Member purchased personal training services from LA Fitness, but not the services of any specific individual trainer, and he may be assigned to several different trainers over the course of his personal training program (as is expressly set forth in the personal training agreement he signed)....
Thus, the fact that a specific trainer is no longer working for LA Fitness, does not entitle member to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this cancellation provision should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted with any of the available personal trainers on staff.
Management has made several attempts to contact [redacted] ** [redacted] and we have yet to receive a return call. We want to ensure him that we appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Should he...
wish to discusshis concerns further we encourage him to return our call. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the attending area manager in
regards to my reported concern and he did accommodate my original request to
use the facility and determine if I was good enough condition to return. In
addition as requested I received an apology from the corresponding manager who
took it upon herself to contact me after the fact instead of backing her
staff's decision. This made a small step in mending the matter; however I
requested a reduced rate in light of the situation reminding
him I was so easily advised to cancel by the Operations Manager when the issue occurred.
The area manager stated and even quoted me, saying sir I’m just like you
"nonchalant" and comfortable with you canceling your account because
of the matter. I was taken by his response as I thought my business meant
something. I presume not. My final request was that LA Fitness make an attempt
to retain my
business; keeping in consideration the account longevity, on time payments even
when not visiting, and
the overall matter which resulted in the escalation itself. None of this was
deemed justifiable or stuffiest enough to grant a reduced rate. Pretty sad and
only confirms my outlook on their management ethics and code of conduct. My
initial outburst was because of the sheer lack of empathy and poor judgment on
behalf of the attending manager, although it is clear the follow up area
manager does not care to retain me, only to close this Revdex.com case. As the area
manager assured he was OK with me cancelling service, I did so and have access
to through my final month which was paid in advance. Upon cancelling the
attending Club manager who also did nothing to retain my business made
mention that LA fitness regularly send emails as last attempts to keep the
subscriber and management does not have access to those promotions. However,
keep an eye out for it. This was just the cherry on top. I really do enjoy the
LA Fitness Facilities but feel completely undervalued. The only way I foresee
me returning or having any kind of positive outlook of your organization is at reduced rate.
Best Regards,
[redacted]