LA Fitness processed refunds in the amount of $240.00 for member's remaining personal training sessions and $44.95 for her last month of fitness membership dues (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed The response from management offered absolutely zero solutions to the problem. What will monitoring the issue solve without any proposed remedies? That was quite possibly the laziest response they could have provided. What do they plan to do to correct the problem? Will they set a limit to the number of children admitted into the baby sitting area? Do they have a plan to add extra staff if the number of kids exceeds a particular number? What if there happens to be a large number of infants... would that require additional staff? I was contacted by the local manager. Maybe corporate should revisit this issue and provide some managing assistance/ supervision to the local manager because he is obviously lacking in creativity and problem resolution.
Regards,
[redacted]
Management has spoken to [redacted] in regards to the monthly billings of [redacted], [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount...
This contract is flawed, on the first page it says that I have three days to cancel and on the second page is says 10 days to cancel. Which one is valid?
Management spoke to [redacted] on 10/7/14 and apologized for the club opening late on 9/28/14 and for any inconvenience this may have caused. There was a staffing issue and it has been addressed. LA Fitness strives to provide the best
possible service to our members and...
appreciate [redacted] understanding. We believe this issue to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club visit feeling frustrated with his experience. Management informed...
Mr. [redacted] that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the response you have provided it states I will be given additional time, however I have received a notice of cancellation from them with the same response as before with having only 30 days to completely use all of my training sessions. This is not additional time this is the same thing they have stated before. Additionally currently due to health reasons I can not partake in physical activity and will not be able to start until spring of next year. I will be calling LA Fitness tomorrow to clarify it to them as well, and will update you with their response.
Regards,
[redacted]
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/21/15 (the “Initial Term”).
Member paid a total of $349.00 up front, which included the enrollment fee,
processing...
fee and payment for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each,
every month, beginning 10/21/15, automatically through EFT (Electronic Funds
Transfer) for the remainder of the Initial Term. These terms are clearly and
conspicuously set forth on page 1 of his agreement and he acknowledged his
understanding of these billing terms by initialing the three separate sections of the
payment schedule section of the Agreement (a copy of the Agreement, is
included with this response). Member’s personal training services agreement
specifically provided him with a 10 day right to cancel if these terms did not
match his understanding (or for any reason) for a full refund. However, he did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, he is not entitled to terminate the
Agreement and abandon his contractual obligations early without a fee. Member’s
Agreement also includes a voluntary cancelation provision, which affords him
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the Agreement. LA Fitness will honor
this cancellation provision in his Agreement should he elect to take advantage
of it. Otherwise, member should be expected to honor his Agreement as LA
Fitness stands ready to provide the services for which he contracted.
Our previous response still stands2015 Management spoke to the member on 7/1/15 regarding his request to have his home club changed. We advised Mr. [redacted] that this request has already been granted two times before and should he wish he can upgrade to allow additional access the upgrade fee would need to be paid. member declined and advised he would rejoin thru his work. Member has been cancelled per his request and no further billing will occur. This matter has been resolved. Thank you
A refund in the amount of 299.90 has been processed back to the [redacted] card on file. refunds take about 5-7 business days to be refunded back. No further action will be taken. Thank you
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the pool. We have yet to receive a return call to discuss this further. Thank you
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with me. It was mine so only part of the account was closed and only part was refunded. I want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in part. Regards,
[redacted]
our previous response still stands.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membership. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I canceled the membership BEFORE the next billing date for 5/28, so they can still refund the prepaid 5/28 Fee that they are extending my membership for when I DID NOT want an extension - hence is why I went in and CANCELLED. After I cancelled, I understood that they cant reefund the 4/28 payment. but They can STILL refund the 5/28 payment that they took from me on sept 2016. No excuses!! No ONE Wants an extension of their membership once they cancel. No one!
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I haven't heard anything from the other manager, [redacted]. She's the one who refused to talk to me and asked San to call the security. She needs to apologize to me on her unacceptable customer service as a manager.
Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership and have yet to receive a return call. We encourage her to do so in order to discuss her concerns further. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/2/14 (the “Initial Term”). She paid a total of $299.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 7/30/14, for the remainder of the Initial Term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. However, our records do not reflect the member paid such a fee to terminate her agreement early. Instead, member disputed the payments with her bank and, as of the time of this response, LA Fitness has not received any of the payments owed by 8/27/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from his obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
LA Fitness processed refunds in the amount of $240.00 for member's remaining personal training sessions and $44.95 for her last month of fitness membership dues (refunds applied to the same account used for payment).
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed The response from management offered absolutely zero solutions to the problem. What will monitoring the issue solve without any proposed remedies? That was quite possibly the laziest response they could have provided. What do they plan to do to correct the problem? Will they set a limit to the number of children admitted into the baby sitting area? Do they have a plan to add extra staff if the number of kids exceeds a particular number? What if there happens to be a large number of infants... would that require additional staff? I was contacted by the local manager. Maybe corporate should revisit this issue and provide some managing assistance/ supervision to the local manager because he is obviously lacking in creativity and problem resolution.
Regards,
[redacted]
Management has spoken to [redacted] in regards to the monthly billings of [redacted], [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount...
of $42.59 on Austin’s membership. Thank you.
This contract is flawed, on the first page it says that I have three days to cancel and on the second page is says 10 days to cancel. Which one is valid?
Management spoke to [redacted] on 10/7/14 and apologized for the club opening late on 9/28/14 and for any inconvenience this may have caused. There was a staffing issue and it has been addressed. LA Fitness strives to provide the best
possible service to our members and...
appreciate [redacted] understanding. We believe this issue to be resolved. Thank you.
July 2016 when they continued to call regarding collecting payment because we switched credit cards.
Management spoke with Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club visit feeling frustrated with his experience. Management informed...
Mr. [redacted] that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this matter to be resolved. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the response you have provided it states I will be given additional time, however I have received a notice of cancellation from them with the same response as before with having only 30 days to completely use all of my training sessions. This is not additional time this is the same thing they have stated before. Additionally currently due to health reasons I can not partake in physical activity and will not be able to start until spring of next year. I will be calling LA Fitness tomorrow to clarify it to them as well, and will update you with their response.
Regards,
[redacted]
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/21/15 (the “Initial Term”).
Member paid a total of $349.00 up front, which included the enrollment fee,
processing...
fee and payment for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each,
every month, beginning 10/21/15, automatically through EFT (Electronic Funds
Transfer) for the remainder of the Initial Term. These terms are clearly and
conspicuously set forth on page 1 of his agreement and he acknowledged his
understanding of these billing terms by initialing the three separate sections of the
payment schedule section of the Agreement (a copy of the Agreement, is
included with this response). Member’s personal training services agreement
specifically provided him with a 10 day right to cancel if these terms did not
match his understanding (or for any reason) for a full refund. However, he did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, he is not entitled to terminate the
Agreement and abandon his contractual obligations early without a fee. Member’s
Agreement also includes a voluntary cancelation provision, which affords him
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the Agreement. LA Fitness will honor
this cancellation provision in his Agreement should he elect to take advantage
of it. Otherwise, member should be expected to honor his Agreement as LA
Fitness stands ready to provide the services for which he contracted.
Our previous response still stands2015 Management spoke to the member on 7/1/15 regarding his request to have his home club changed. We advised Mr. [redacted] that this request has already been granted two times before and should he wish he can upgrade to allow additional access the upgrade fee would need to be paid. member declined and advised he would rejoin thru his work. Member has been cancelled per his request and no further billing will occur. This matter has been resolved. Thank you
A refund in the amount of 299.90 has been processed back to the [redacted] card on file. refunds take about 5-7 business days to be refunded back. No further action will be taken. Thank you
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the pool. We have yet to receive a return call to discuss this further. Thank you
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with me. It was mine so only part of the account was closed and only part was refunded. I want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in part. Regards,
[redacted]
our previous response still stands.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membership. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I canceled the membership BEFORE the next billing date for 5/28, so they can still refund the prepaid 5/28 Fee that they are extending my membership for when I DID NOT want an extension - hence is why I went in and CANCELLED. After I cancelled, I understood that they cant reefund the 4/28 payment. but They can STILL refund the 5/28 payment that they took from me on sept 2016. No excuses!! No ONE Wants an extension of their membership once they cancel. No one!
Regards,
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I haven't heard anything from the other manager, [redacted]. She's the one who refused to talk to me and asked San to call the security. She needs to apologize to me on her unacceptable customer service as a manager.
Regards,
[redacted]
Management spoke to Ms. [redacted] regarding her Fitness 19 membership. Our records indicate we did not acquire her membership and asked that she provide proof of payment up until the acquisition. Once this information is provide we can better assist Ms. [redacted]. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership and have yet to receive a return call. We encourage her to do so in order to discuss her concerns further. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/2/14 (the “Initial Term”). She paid a total of $299.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 7/30/14, for the remainder of the Initial Term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. However, our records do not reflect the member paid such a fee to terminate her agreement early. Instead, member disputed the payments with her bank and, as of the time of this response, LA Fitness has not received any of the payments owed by 8/27/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from his obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member