Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed The response from management offered absolutely zero solutions to the problem. What will monitoring the issue solve without any proposed remedies? That was quite possibly the laziest response they could have provided. What do they plan to do to correct the problem? Will they set a limit to the number of children admitted into the baby sitting area? Do they have a plan to add extra staff if the number of kids exceeds a particular number? What if there happens to be a large number of infants... would that require additional staff? I was contacted by the local manager. Maybe corporate should revisit this issue and provide some managing assistance/ supervision to the local manager because he is obviously lacking in creativity and problem resolution.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. The cold dip at the LA Fitness West LA / Bundy location has been repaired. Should Mr. [redacted] have any further concerns, we encourage him to contact us. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/21/15 (the “Initial Term”).
Member paid a total of $349.00 up front, which included the enrollment fee,
processing...
fee and payment for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each,
every month, beginning 10/21/15, automatically through EFT (Electronic Funds
Transfer) for the remainder of the Initial Term. These terms are clearly and
conspicuously set forth on page 1 of his agreement and he acknowledged his
understanding of these billing terms by initialing the three separate sections of the
payment schedule section of the Agreement (a copy of the Agreement, is
included with this response). Member’s personal training services agreement
specifically provided him with a 10 day right to cancel if these terms did not
match his understanding (or for any reason) for a full refund. However, he did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, he is not entitled to terminate the
Agreement and abandon his contractual obligations early without a fee. Member’s
Agreement also includes a voluntary cancelation provision, which affords him
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the Agreement. LA Fitness will honor
this cancellation provision in his Agreement should he elect to take advantage
of it. Otherwise, member should be expected to honor his Agreement as LA
Fitness stands ready to provide the services for which he contracted.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The agreement clearly indicated at the top of the first page that it was for 114 personal training sessions (which included 18 “Additional Sessions”) with a Master...
Trainer to be paid over a minimum initial term of 12 months, beginning 3/21/16 (the “Initial Term”).
Member paid a total of $539.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $440.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing 6 months (half of her 12 month commitment), we would relieve her of her obligation to the remaining agreement term. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
This contract is flawed, on the first page it says that I have three days to cancel and on the second page is says 10 days to cancel. Which one is valid?
Our previous response still stands2015 Management spoke to the member on 7/1/15 regarding his request to have his home club changed. We advised Mr. [redacted] that this request has already been granted two times before and should he wish he can upgrade to allow additional access the upgrade fee would need to be paid. member declined and advised he would rejoin thru his work. Member has been cancelled per his request and no further billing will occur. This matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The intention of my rebuttal is to complain about LAFitness on [redacted] denying my personal training for the third time. I filed a complaint on 01/03/15. Reopened the case on 01/20/15. Now I am reopening the complaint today 03/03/15.My membership with LAFitness initiated in [redacted] on [redacted]. in January 2014. I joined the gym with my children, [redacted]. It was explained to us at that time our the personal training would be honored at any LAFitness location. I paid for 13 months of personal training at $200.00 per month plus the initial $450.00 for the first month.LAFitness responded to the Revdex.com in February 2015 that my personal training would be honored and I would be able to bridge the 54 sessions to my location in Dallas. This however is not the case.Today I inquired about scheduling personal training with [redacted]. He told me there was nothing in my files to reflect such an agreement. After giving him my information he still refused my explanation of the terms which I had been given re the Revdex.com response from LAFitness. I further explained that I had changed my membership bar code due (reducing the monthly rate through my employment benefits) in January 2015, but continued to belong to the gym. This information did not deter [redacted] recognition of the agreed upon terms to the response to the Revdex.com in February 2015.At this point, I am more than a dissatisfied customer. I have no faith in LAFitnesses "word" and consider this to be a breach in contract and a gross thief to me. I work hard for my income and have every intention to stay healthy and in good faith trusted the word of LAFitness. My trust has been dissolved and I find this situation to be no longer reconcilable. I ask for a full refund of the moneys I have invested into my unused personal training from LAFitness.I am thankful for the Revdex.com and it's dutiful staff. I am optimistic that I will receive my refund and wish no harm to anyone.I am a USAF veteran and currently an RN. I have faith in our judicial system and the rights of citizens against injustices from these situations I am complaining about.Thank you,[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the pool. We have yet to receive a return call to discuss this further. Thank you
Management contacted Mr. [redacted] regarding his concerns with the Kids Klub at the Abington location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management will be working closely with local staff to monitor the Kids...
Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when needed. Management also provided direct contact information should Mr. [redacted] need additional assistance in the future. We will continue in our efforts to support this member. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. We have yet to receive a return call. He claims to have attempted to cancel several times. Our records indicate we have not received such request to cancel. LA
Fitness provides...
members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. We have taken it upon ourselves to go ahead and process a cancellation to prevent further billing. Should [redacted] wish to discuss this further please return our call or contact his home club. No further action will be taken at this time. Thank you
LA Fitness processed refunds in the amount of $240.00 for member's remaining personal training sessions and $44.95 for her last month of fitness membership dues (refunds applied to the same account used for payment).
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/2/14 (the “Initial Term”). She paid a total of $299.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 7/30/14, for the remainder of the Initial Term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. However, our records do not reflect the member paid such a fee to terminate her agreement early. Instead, member disputed the payments with her bank and, as of the time of this response, LA Fitness has not received any of the payments owed by 8/27/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from his obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member purchased personal training services pursuant to a written and fully executed agreement. As acknowledged by member, the agreement was for a minimum initial term of one year (52 weeks), beginning 10/20/14 (the “Initial Term”). There is no provision in her personal training agreement that...
allows her to terminate the agreement early based on the opening date of another LA Fitness location. Thus, she is not entitled to terminate the agreement early without a fee. However, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member was paying a rate of $180.00 for 4 sessions every 4 weeks. Any unused sessions from billing period to billing period did roll over and were available for member to use during the Initial Term of his agreement. However, member’s personal training agreement clearly indicates under the “Session...
Completion Date” section on page 2 of his agreement that all sessions purchased must be completed within 30 days after the end of the Initial Term or, if Client renews or continues the EFT/CC payments agreement beyond the initial term, within 30 days after the completion of that additional period.
In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement of this session complete date. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member also claims that his regular fitness membership should have been cancelled when he cancelled his personal training membership. Please note that member was provided a cancellation confirmation receipt via e-mail when he cancelled his personal training membership. However, LA Fitness has no record of a request to cancel his regular fitness membership at that time. If member had cancelled his fitness membership, he would have been provided a cancellation confirmation receipt for that membership as well.
Thus, he is not entitled to a refund of unused sessions or fitness membership dues processed prior to the cancellation request made on 3/28/16. With respect to the personal trainer, Andrew S., that he worked with, we received no indication from member (or any other members) at the time that he worked with Andrew that there was a problem with the service that he provided. Had member brought his concerns forward, we would have addressed his concerns accordingly and placed him another trainer on staff. Although we are not contractually obligated to do so, LA Fitness is willing to extend the expiration date of the remaining sessions, should member elect to use them.
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membership. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He states all memberships should have been cancelled at the same time he cancelled his membership as of May 2015. Our records indicate we did not receive a cancellation request specifically for [redacted]...
monthly billed membership and it continued to bill on a monthly basis. However with that being said a cancellation was processed 9/23/15 and no further billing has occurred since then. A refund in the amount of $64.26 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I haven't heard anything from the other manager, [redacted]. She's the one who refused to talk to me and asked San to call the security. She needs to apologize to me on her unacceptable customer service as a manager.
Regards,
[redacted]
Our District Vice President, [redacted] has been in contact with member regarding her concerns. Her personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the...
services because of significant physical disability for a period in excess of 45 days.
Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed The response from management offered absolutely zero solutions to the problem. What will monitoring the issue solve without any proposed remedies? That was quite possibly the laziest response they could have provided. What do they plan to do to correct the problem? Will they set a limit to the number of children admitted into the baby sitting area? Do they have a plan to add extra staff if the number of kids exceeds a particular number? What if there happens to be a large number of infants... would that require additional staff? I was contacted by the local manager. Maybe corporate should revisit this issue and provide some managing assistance/ supervision to the local manager because he is obviously lacking in creativity and problem resolution.
Regards,
[redacted]
Management spoke with Mr. [redacted] regarding his concerns. The cold dip at the LA Fitness West LA / Bundy location has been repaired. Should Mr. [redacted] have any further concerns, we encourage him to contact us. We believe this matter to be resolved. Thank you.
Member purchased personal training services pursuant to a
written and fully executed agreement (“Agreement”). The Agreement was for a
minimum initial term of 12 months, beginning 9/21/15 (the “Initial Term”).
Member paid a total of $349.00 up front, which included the enrollment fee,
processing...
fee and payment for the first month of personal training sessions.
Member further agreed to make 11 more payments, in the amount of $200.00 each,
every month, beginning 10/21/15, automatically through EFT (Electronic Funds
Transfer) for the remainder of the Initial Term. These terms are clearly and
conspicuously set forth on page 1 of his agreement and he acknowledged his
understanding of these billing terms by initialing the three separate sections of the
payment schedule section of the Agreement (a copy of the Agreement, is
included with this response). Member’s personal training services agreement
specifically provided him with a 10 day right to cancel if these terms did not
match his understanding (or for any reason) for a full refund. However, he did
not exercise this option within the rescission period. Thus, under the clear
and explicit terms of the Agreement, he is not entitled to terminate the
Agreement and abandon his contractual obligations early without a fee. Member’s
Agreement also includes a voluntary cancelation provision, which affords him
the option to unilaterally cancel at any time, for any reason, by paying only
half of the remaining balance due under the Agreement. LA Fitness will honor
this cancellation provision in his Agreement should he elect to take advantage
of it. Otherwise, member should be expected to honor his Agreement as LA
Fitness stands ready to provide the services for which he contracted.
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The agreement clearly indicated at the top of the first page that it was for 114 personal training sessions (which included 18 “Additional Sessions”) with a Master...
Trainer to be paid over a minimum initial term of 12 months, beginning 3/21/16 (the “Initial Term”).
Member paid a total of $539.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $440.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing 6 months (half of her 12 month commitment), we would relieve her of her obligation to the remaining agreement term. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
This contract is flawed, on the first page it says that I have three days to cancel and on the second page is says 10 days to cancel. Which one is valid?
Our previous response still stands2015 Management spoke to the member on 7/1/15 regarding his request to have his home club changed. We advised Mr. [redacted] that this request has already been granted two times before and should he wish he can upgrade to allow additional access the upgrade fee would need to be paid. member declined and advised he would rejoin thru his work. Member has been cancelled per his request and no further billing will occur. This matter has been resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The intention of my rebuttal is to complain about LAFitness on [redacted] denying my personal training for the third time. I filed a complaint on 01/03/15. Reopened the case on 01/20/15. Now I am reopening the complaint today 03/03/15.My membership with LAFitness initiated in [redacted] on [redacted]. in January 2014. I joined the gym with my children, [redacted]. It was explained to us at that time our the personal training would be honored at any LAFitness location. I paid for 13 months of personal training at $200.00 per month plus the initial $450.00 for the first month.LAFitness responded to the Revdex.com in February 2015 that my personal training would be honored and I would be able to bridge the 54 sessions to my location in Dallas. This however is not the case.Today I inquired about scheduling personal training with [redacted]. He told me there was nothing in my files to reflect such an agreement. After giving him my information he still refused my explanation of the terms which I had been given re the Revdex.com response from LAFitness. I further explained that I had changed my membership bar code due (reducing the monthly rate through my employment benefits) in January 2015, but continued to belong to the gym. This information did not deter [redacted] recognition of the agreed upon terms to the response to the Revdex.com in February 2015.At this point, I am more than a dissatisfied customer. I have no faith in LAFitnesses "word" and consider this to be a breach in contract and a gross thief to me. I work hard for my income and have every intention to stay healthy and in good faith trusted the word of LAFitness. My trust has been dissolved and I find this situation to be no longer reconcilable. I ask for a full refund of the moneys I have invested into my unused personal training from LAFitness.I am thankful for the Revdex.com and it's dutiful staff. I am optimistic that I will receive my refund and wish no harm to anyone.I am a USAF veteran and currently an RN. I have faith in our judicial system and the rights of citizens against injustices from these situations I am complaining about.Thank you,[redacted]
Management has made several attempts to contact [redacted] regarding the incident that occurred with the chemicals in the pool. We have yet to receive a return call to discuss this further. Thank you
Management contacted Mr. [redacted] regarding his concerns with the Kids Klub at the Abington location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management will be working closely with local staff to monitor the Kids...
Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when needed. Management also provided direct contact information should Mr. [redacted] need additional assistance in the future. We will continue in our efforts to support this member. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. We have yet to receive a return call. He claims to have attempted to cancel several times. Our records indicate we have not received such request to cancel. LA
Fitness provides...
members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. We have taken it upon ourselves to go ahead and process a cancellation to prevent further billing. Should [redacted] wish to discuss this further please return our call or contact his home club. No further action will be taken at this time. Thank you
LA Fitness processed refunds in the amount of $240.00 for member's remaining personal training sessions and $44.95 for her last month of fitness membership dues (refunds applied to the same account used for payment).
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training.
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 7/2/14 (the “Initial Term”). She paid a total of $299.00 up front, which included the processing fee and payment for the first four...
weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $200.00 each, every four weeks, beginning 7/30/14, for the remainder of the Initial Term. Her personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. However, our records do not reflect the member paid such a fee to terminate her agreement early. Instead, member disputed the payments with her bank and, as of the time of this response, LA Fitness has not received any of the payments owed by 8/27/14. Since it is apparent that she now has no intention to fulfill her contractual obligation to the remaining personal training agreement term, we have released her from his obligation to make the remaining payments due under her agreement. Additionally, LA Fitness will not pursue him for the outstanding balance she currently owes. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member
Member purchased personal training services pursuant to a written and fully executed agreement. As acknowledged by member, the agreement was for a minimum initial term of one year (52 weeks), beginning 10/20/14 (the “Initial Term”). There is no provision in her personal training agreement that...
allows her to terminate the agreement early based on the opening date of another LA Fitness location. Thus, she is not entitled to terminate the agreement early without a fee. However, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Member was paying a rate of $180.00 for 4 sessions every 4 weeks. Any unused sessions from billing period to billing period did roll over and were available for member to use during the Initial Term of his agreement. However, member’s personal training agreement clearly indicates under the “Session...
Completion Date” section on page 2 of his agreement that all sessions purchased must be completed within 30 days after the end of the Initial Term or, if Client renews or continues the EFT/CC payments agreement beyond the initial term, within 30 days after the completion of that additional period.
In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement of this session complete date. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member also claims that his regular fitness membership should have been cancelled when he cancelled his personal training membership. Please note that member was provided a cancellation confirmation receipt via e-mail when he cancelled his personal training membership. However, LA Fitness has no record of a request to cancel his regular fitness membership at that time. If member had cancelled his fitness membership, he would have been provided a cancellation confirmation receipt for that membership as well.
Thus, he is not entitled to a refund of unused sessions or fitness membership dues processed prior to the cancellation request made on 3/28/16. With respect to the personal trainer, Andrew S., that he worked with, we received no indication from member (or any other members) at the time that he worked with Andrew that there was a problem with the service that he provided. Had member brought his concerns forward, we would have addressed his concerns accordingly and placed him another trainer on staff. Although we are not contractually obligated to do so, LA Fitness is willing to extend the expiration date of the remaining sessions, should member elect to use them.
Management has made several attempts to contact [redacted] to discuss her concerns regarding the billing on the personal training membership. However, we have not received a return call. We encourage [redacted] to return our call so we can adequately respond to her concerns. Thank you.
Management spoke to [redacted] regarding the cancellation of [redacted] fitness membership. He states all memberships should have been cancelled at the same time he cancelled his membership as of May 2015. Our records indicate we did not receive a cancellation request specifically for [redacted]...
monthly billed membership and it continued to bill on a monthly basis. However with that being said a cancellation was processed 9/23/15 and no further billing has occurred since then. A refund in the amount of $64.26 has been refunded back to the [redacted] card. Refunds take about 5-7 business days to be refunded. [redacted] is satisfied. Thank you
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I haven't heard anything from the other manager, [redacted]. She's the one who refused to talk to me and asked San to call the security. She needs to apologize to me on her unacceptable customer service as a manager.
Regards,
[redacted]
Our District Vice President, [redacted] has been in contact with member regarding her concerns. Her personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the...
services because of significant physical disability for a period in excess of 45 days.
Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer.
July 2016 when they continued to call regarding collecting payment because we switched credit cards.