Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She claims to have made several attempts to cancel since October of 2014. However our records indicate we did not receive a cancellation notice. Never the less an immediate cancellation has been processed and...
no further billing will occur. A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training.
Our District Vice President, [redacted] has been in contact with member regarding her concerns. Her personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the...
services because of significant physical disability for a period in excess of 45 days.
Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer.
Member states that he was mislead at the POS regarding freeze fee / policies at the POS. Member seeking (billing adjustment) refund. Management contacted member regarding his issue and agreed to refund 58.83 back to the[redacted] card onfile. Refund can take up...
to 5-7 days. Management also informed member that service issues will be addressed. We believe this matter to be resolved.
Member was paying a rate of $180.00 for 4 sessions every 4 weeks. Any unused sessions from billing period to billing period did roll over and were available for member to use during the Initial Term of his agreement. However, member’s personal training agreement clearly indicates under the “Session...
Completion Date” section on page 2 of his agreement that all sessions purchased must be completed within 30 days after the end of the Initial Term or, if Client renews or continues the EFT/CC payments agreement beyond the initial term, within 30 days after the completion of that additional period.
In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement of this session complete date. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member also claims that his regular fitness membership should have been cancelled when he cancelled his personal training membership. Please note that member was provided a cancellation confirmation receipt via e-mail when he cancelled his personal training membership. However, LA Fitness has no record of a request to cancel his regular fitness membership at that time. If member had cancelled his fitness membership, he would have been provided a cancellation confirmation receipt for that membership as well.
Thus, he is not entitled to a refund of unused sessions or fitness membership dues processed prior to the cancellation request made on 3/28/16. With respect to the personal trainer, Andrew S., that he worked with, we received no indication from member (or any other members) at the time that he worked with Andrew that there was a problem with the service that he provided. Had member brought his concerns forward, we would have addressed his concerns accordingly and placed him another trainer on staff. Although we are not contractually obligated to do so, LA Fitness is willing to extend the expiration date of the remaining sessions, should member elect to use them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The intention of my rebuttal is to complain about LAFitness on [redacted] denying my personal training for the third time. I filed a complaint on 01/03/15. Reopened the case on 01/20/15. Now I am reopening the complaint today 03/03/15.My membership with LAFitness initiated in [redacted] on [redacted]. in January 2014. I joined the gym with my children, [redacted]. It was explained to us at that time our the personal training would be honored at any LAFitness location. I paid for 13 months of personal training at $200.00 per month plus the initial $450.00 for the first month.LAFitness responded to the Revdex.com in February 2015 that my personal training would be honored and I would be able to bridge the 54 sessions to my location in Dallas. This however is not the case.Today I inquired about scheduling personal training with [redacted]. He told me there was nothing in my files to reflect such an agreement. After giving him my information he still refused my explanation of the terms which I had been given re the Revdex.com response from LAFitness. I further explained that I had changed my membership bar code due (reducing the monthly rate through my employment benefits) in January 2015, but continued to belong to the gym. This information did not deter [redacted] recognition of the agreed upon terms to the response to the Revdex.com in February 2015.At this point, I am more than a dissatisfied customer. I have no faith in LAFitnesses "word" and consider this to be a breach in contract and a gross thief to me. I work hard for my income and have every intention to stay healthy and in good faith trusted the word of LAFitness. My trust has been dissolved and I find this situation to be no longer reconcilable. I ask for a full refund of the moneys I have invested into my unused personal training from LAFitness.I am thankful for the Revdex.com and it's dutiful staff. I am optimistic that I will receive my refund and wish no harm to anyone.I am a USAF veteran and currently an RN. I have faith in our judicial system and the rights of citizens against injustices from these situations I am complaining about.Thank you,[redacted]
Management spoke to [redacted] on 4/16/15 regarding her monthly billed membership. After explaining the billing and the type of membership she joined on we informed her that she has been billed correctly. Member has opted to cancel at this time. She has been advised of the reinstatement...
policy. Cancellation has been processed and no further billing will occur. We believe this matter to be resolved at this time. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. As acknowledged by member, the agreement was for a minimum initial term of one year (52 weeks), beginning 10/20/14 (the “Initial Term”). There is no provision in her personal training agreement that...
allows her to terminate the agreement early based on the opening date of another LA Fitness location. Thus, she is not entitled to terminate the agreement early without a fee. However, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. Management apologized for her experience and advised this will not happen again. We also addressed the staff involved. Management also provided Ms. [redacted] with her contact number if she should have any further concerns. We believe this matter to...
previous response still stands. Per [redacted] request on 1/12/15 a cancellation was processed for her and [redacted] monthly billed memberships. No further billings will occur. Confirmation was sent to the email address provided. Per the agreement that was signed on 9/15/14 [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of 54.95 and a membership for [redacted] at the monthly rate of 34.95. A refund in the amount of $58.80 has been refunded back to the [redacted] card on 1/14/15 for [redacted] membership. Both memberships have been cancelled and no further billing will occur. No further refunds are owed. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $160.00 for May's monthly payment (refund applied to the same account used for payment).
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The agreement clearly indicated at the top of the first page that it was for 114 personal training sessions (which included 18 “Additional Sessions”) with a Master...
Trainer to be paid over a minimum initial term of 12 months, beginning 3/21/16 (the “Initial Term”).
Member paid a total of $539.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $440.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing 6 months (half of her 12 month commitment), we would relieve her of her obligation to the remaining agreement term. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke with Mr. [redacted] regarding his concerns. The cold dip at the LA Fitness West LA / Bundy location has been repaired. Should Mr. [redacted] have any further concerns, we encourage him to contact us. We believe this matter to be resolved. Thank you.
We could not replicate the problem despite
repeated efforts. We have unsubscribed her and are trying to reach her to
see what her experience was. We encourage her to return our call. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/3/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/31/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates 25 miles or more from an LA Fitness location. Member can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.O. Box 54170, Irvine, CA 92619-4170. LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 12/23/14 regarding the cancellation of her memberships. [redacted] states he cancelled several times and continues to be billed. Our records indicate no cancellation has been received.However as a courtesy a refund in the amount of $74.81 has been...
processed back to the [redacted] card and the balances have been waived on all three memberships and no further billing will occur. Member is satisfied. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the Kids Klub at the Abington location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management will be working closely with local staff to monitor the Kids...
Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when needed. Management also provided direct contact information should Mr. [redacted] need additional assistance in the future. We will continue in our efforts to support this member. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. We have yet to receive a return call. He claims to have attempted to cancel several times. Our records indicate we have not received such request to cancel. LA
Fitness provides...
members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. We have taken it upon ourselves to go ahead and process a cancellation to prevent further billing. Should [redacted] wish to discuss this further please return our call or contact his home club. No further action will be taken at this time. Thank you
LA Fitness processed a refund in the amount of $360.00 for the second month of training dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to apply to member's account
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She claims to have made several attempts to cancel since October of 2014. However our records indicate we did not receive a cancellation notice. Never the less an immediate cancellation has been processed and...
no further billing will occur. A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Email confirmation was sent to [redacted] on 12/2/15 confirming the cancellation that was processed. No further action will be taken. Thank you.
LA Fitness contacted member regarding his concerns and we downgraded the remaining term of his personal training agreement from Master Training back to Certified Training.
Our District Vice President, [redacted] has been in contact with member regarding her concerns. Her personal training agreement includes a cancellation provision that allows her to terminate the agreement early, without a fee if, upon a doctor’s order, she cannot physically receive the...
services because of significant physical disability for a period in excess of 45 days.
Member informed [redacted] that she would either provide a letter from her doctor confirming such a disability to terminate the agreement early or call him to schedule with another trainer.
Member states that he was mislead at the POS regarding freeze fee / policies at the POS. Member seeking (billing adjustment) refund. Management contacted member regarding his issue and agreed to refund 58.83 back to the[redacted] card onfile. Refund can take up...
to 5-7 days. Management also informed member that service issues will be addressed. We believe this matter to be resolved.
Member was paying a rate of $180.00 for 4 sessions every 4 weeks. Any unused sessions from billing period to billing period did roll over and were available for member to use during the Initial Term of his agreement. However, member’s personal training agreement clearly indicates under the “Session...
Completion Date” section on page 2 of his agreement that all sessions purchased must be completed within 30 days after the end of the Initial Term or, if Client renews or continues the EFT/CC payments agreement beyond the initial term, within 30 days after the completion of that additional period.
In addition, his agreement included a New Client Checklist which outlined key terms, including his acknowledgement of this session complete date. This Checklist was reviewed with him at the time of the sale, as acknowledged by his signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Member also claims that his regular fitness membership should have been cancelled when he cancelled his personal training membership. Please note that member was provided a cancellation confirmation receipt via e-mail when he cancelled his personal training membership. However, LA Fitness has no record of a request to cancel his regular fitness membership at that time. If member had cancelled his fitness membership, he would have been provided a cancellation confirmation receipt for that membership as well.
Thus, he is not entitled to a refund of unused sessions or fitness membership dues processed prior to the cancellation request made on 3/28/16. With respect to the personal trainer, Andrew S., that he worked with, we received no indication from member (or any other members) at the time that he worked with Andrew that there was a problem with the service that he provided. Had member brought his concerns forward, we would have addressed his concerns accordingly and placed him another trainer on staff. Although we are not contractually obligated to do so, LA Fitness is willing to extend the expiration date of the remaining sessions, should member elect to use them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The intention of my rebuttal is to complain about LAFitness on [redacted] denying my personal training for the third time. I filed a complaint on 01/03/15. Reopened the case on 01/20/15. Now I am reopening the complaint today 03/03/15.My membership with LAFitness initiated in [redacted] on [redacted]. in January 2014. I joined the gym with my children, [redacted]. It was explained to us at that time our the personal training would be honored at any LAFitness location. I paid for 13 months of personal training at $200.00 per month plus the initial $450.00 for the first month.LAFitness responded to the Revdex.com in February 2015 that my personal training would be honored and I would be able to bridge the 54 sessions to my location in Dallas. This however is not the case.Today I inquired about scheduling personal training with [redacted]. He told me there was nothing in my files to reflect such an agreement. After giving him my information he still refused my explanation of the terms which I had been given re the Revdex.com response from LAFitness. I further explained that I had changed my membership bar code due (reducing the monthly rate through my employment benefits) in January 2015, but continued to belong to the gym. This information did not deter [redacted] recognition of the agreed upon terms to the response to the Revdex.com in February 2015.At this point, I am more than a dissatisfied customer. I have no faith in LAFitnesses "word" and consider this to be a breach in contract and a gross thief to me. I work hard for my income and have every intention to stay healthy and in good faith trusted the word of LAFitness. My trust has been dissolved and I find this situation to be no longer reconcilable. I ask for a full refund of the moneys I have invested into my unused personal training from LAFitness.I am thankful for the Revdex.com and it's dutiful staff. I am optimistic that I will receive my refund and wish no harm to anyone.I am a USAF veteran and currently an RN. I have faith in our judicial system and the rights of citizens against injustices from these situations I am complaining about.Thank you,[redacted]
Management spoke to [redacted] on 4/16/15 regarding her monthly billed membership. After explaining the billing and the type of membership she joined on we informed her that she has been billed correctly. Member has opted to cancel at this time. She has been advised of the reinstatement...
policy. Cancellation has been processed and no further billing will occur. We believe this matter to be resolved at this time. Thank you.
Member purchased personal training services pursuant to a written and fully executed agreement. As acknowledged by member, the agreement was for a minimum initial term of one year (52 weeks), beginning 10/20/14 (the “Initial Term”). There is no provision in her personal training agreement that...
allows her to terminate the agreement early based on the opening date of another LA Fitness location. Thus, she is not entitled to terminate the agreement early without a fee. However, her personal training agreement does include a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement. LA Fitness will honor the voluntary cancellation provision of the agreement should she elect to take advantage of it. Otherwise, member should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke with Ms. [redacted] regarding her concerns. Management apologized for her experience and advised this will not happen again. We also addressed the staff involved. Management also provided Ms. [redacted] with her contact number if she should have any further concerns. We believe this matter to...
resolved. Thank you.
previous response still stands. Per [redacted] request on 1/12/15 a cancellation was processed for her and [redacted] monthly billed memberships. No further billings will occur. Confirmation was sent to the email address provided. Per the agreement that was signed on 9/15/14 [redacted] agreed to a monthly membership for herself with guest privileges at a monthly rate of 54.95 and a membership for [redacted] at the monthly rate of 34.95. A refund in the amount of $58.80 has been refunded back to the [redacted] card on 1/14/15 for [redacted] membership. Both memberships have been cancelled and no further billing will occur. No further refunds are owed. Thank you.
LA Fitness cancelled the remaining term of member's personal training agreement with no further billing or obligation and we processed a refund in the amount of $160.00 for May's monthly payment (refund applied to the same account used for payment).
Our records reflect that member purchased personal training services pursuant to a written and fully executed agreement (“Agreement”). The agreement clearly indicated at the top of the first page that it was for 114 personal training sessions (which included 18 “Additional Sessions”) with a Master...
Trainer to be paid over a minimum initial term of 12 months, beginning 3/21/16 (the “Initial Term”).
Member paid a total of $539.00 up front, which included the enrollment fee, processing fee and payment for the first month of personal training services. She further agreed to make 11 more payments, in the amount of $440.00 each, every month, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of the Agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule section of the Agreement. Her Agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the Agreement.
This provision is clearly outlined on page 2 of her Agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement with the initial term of 12 months and the voluntary cancellation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature and initials on the New Client Checklist (copies of the Agreement and New Client Checklist are included with this response).
Additionally, even if she felt pressured, her personal training services agreement specifically provided her with a 3-day right to cancel if these terms did not match her understanding (or for any reason) for a full refund. However, she did not take advantage of this option within the rescission period. Thus, under the clear and explicit terms of the Agreement, she is not entitled to terminate the Agreement and abandon her contractual obligations (which were very clearly spelled out for her and acknowledged by her) early without a fee.
Nevertheless, our District Vice President contacted member regarding her concerns and informed her that, after completing 6 months (half of her 12 month commitment), we would relieve her of her obligation to the remaining agreement term. Please note that we are not contractually obligated to provide this remedy, but this is being done as a customer service consideration for our member.
Management spoke with Mr. [redacted] regarding his concerns. The cold dip at the LA Fitness West LA / Bundy location has been repaired. Should Mr. [redacted] have any further concerns, we encourage him to contact us. We believe this matter to be resolved. Thank you.
We could not replicate the problem despite
repeated efforts. We have unsubscribed her and are trying to reach her to
see what her experience was. We encourage her to return our call. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/3/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/31/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates 25 miles or more from an LA Fitness location. Member can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.O. Box 54170, Irvine, CA 92619-4170. LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Management spoke to [redacted] on 12/23/14 regarding the cancellation of her memberships. [redacted] states he cancelled several times and continues to be billed. Our records indicate no cancellation has been received.However as a courtesy a refund in the amount of $74.81 has been...
processed back to the [redacted] card and the balances have been waived on all three memberships and no further billing will occur. Member is satisfied. Thank you.
Management contacted Mr. [redacted] regarding his concerns with the Kids Klub at the Abington location. We appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Management will be working closely with local staff to monitor the Kids...
Klub attendance numbers to ensure another staff member is present to assist in the Kids Klub area when needed. Management also provided direct contact information should Mr. [redacted] need additional assistance in the future. We will continue in our efforts to support this member. Thank you.
Management has made several attempts to contact [redacted] regarding the cancellation of his monthly billed membership. We have yet to receive a return call. He claims to have attempted to cancel several times. Our records indicate we have not received such request to cancel. LA
Fitness provides...
members with the option to cancel their membership at any
location between the hours of 8-5 Monday thru Friday, but we strongly advise that
member’s mail in a written cancellation request via certified mail to ensure
return receipt. This cancellation policy is not designed to make it difficult
for our members to cancel, but rather to ensure cancellations are handled
properly. We have taken it upon ourselves to go ahead and process a cancellation to prevent further billing. Should [redacted] wish to discuss this further please return our call or contact his home club. No further action will be taken at this time. Thank you
LA Fitness processed a refund in the amount of $360.00 for the second month of training dues (refund applied to the same account used for payment). Please allow 5-7 business days for the refund to apply to member's account