Management has made several attempts to contact [redacted] ** [redacted] and we have yet to receive a return call. We want to ensure him that we appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Should he...
wish to discusshis concerns further we encourage him to return our call. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership and have yet to receive a return call. We encourage her to do so in order to discuss her concerns further. Thank you.
Member purchased personal training services from LA Fitness, but not the services of any specific individual trainer, and he may be assigned to several different trainers over the course of his personal training program (as is expressly set forth in the personal training agreement he signed)....
Thus, the fact that a specific trainer is no longer working for LA Fitness, does not entitle member to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this cancellation provision should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted with any of the available personal trainers on staff.
Management has spoken to [redacted] in regards to the monthly billings of [redacted], [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the attending area manager in
regards to my reported concern and he did accommodate my original request to
use the facility and determine if I was good enough condition to return. In
addition as requested I received an apology from the corresponding manager who
took it upon herself to contact me after the fact instead of backing her
staff's decision. This made a small step in mending the matter; however I
requested a reduced rate in light of the situation reminding
him I was so easily advised to cancel by the Operations Manager when the issue occurred.
The area manager stated and even quoted me, saying sir I’m just like you
"nonchalant" and comfortable with you canceling your account because
of the matter. I was taken by his response as I thought my business meant
something. I presume not. My final request was that LA Fitness make an attempt
to retain my
business; keeping in consideration the account longevity, on time payments even
when not visiting, and
the overall matter which resulted in the escalation itself. None of this was
deemed justifiable or stuffiest enough to grant a reduced rate. Pretty sad and
only confirms my outlook on their management ethics and code of conduct. My
initial outburst was because of the sheer lack of empathy and poor judgment on
behalf of the attending manager, although it is clear the follow up area
manager does not care to retain me, only to close this Revdex.com case. As the area
manager assured he was OK with me cancelling service, I did so and have access
to through my final month which was paid in advance. Upon cancelling the
attending Club manager who also did nothing to retain my business made
mention that LA fitness regularly send emails as last attempts to keep the
subscriber and management does not have access to those promotions. However,
keep an eye out for it. This was just the cherry on top. I really do enjoy the
LA Fitness Facilities but feel completely undervalued. The only way I foresee
me returning or having any kind of positive outlook of your organization is at reduced rate.
Best Regards,
[redacted]
Management spoke to [redacted] on 10/7/14 and apologized for the club opening late on 9/28/14 and for any inconvenience this may have caused. There was a staffing issue and it has been addressed. LA Fitness strives to provide the best
possible service to our members and...
appreciate [redacted] understanding. We believe this issue to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club visit feeling frustrated with his experience. Management informed...
Mr. [redacted] that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this matter to be resolved. Thank you.
We could not replicate the problem despite
repeated efforts. We have unsubscribed her and are trying to reach her to
see what her experience was. We encourage her to return our call. Thank you
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She claims to have made several attempts to cancel since October of 2014. However our records indicate we did not receive a cancellation notice. Never the less an immediate cancellation has been processed and...
no further billing will occur. A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 4/16/15 regarding her monthly billed membership. After explaining the billing and the type of membership she joined on we informed her that she has been billed correctly. Member has opted to cancel at this time. She has been advised of the reinstatement...
policy. Cancellation has been processed and no further billing will occur. We believe this matter to be resolved at this time. Thank you.
A refund in the amount of 299.90 has been processed back to the [redacted] card on file. refunds take about 5-7 business days to be refunded back. No further action will be taken. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/3/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/31/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates 25 miles or more from an LA Fitness location. Member can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.O. Box 54170, Irvine, CA 92619-4170. LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the response you have provided it states I will be given additional time, however I have received a notice of cancellation from them with the same response as before with having only 30 days to completely use all of my training sessions. This is not additional time this is the same thing they have stated before. Additionally currently due to health reasons I can not partake in physical activity and will not be able to start until spring of next year. I will be calling LA Fitness tomorrow to clarify it to them as well, and will update you with their response.
Regards,
[redacted]
Member states that he was mislead at the POS regarding freeze fee / policies at the POS. Member seeking (billing adjustment) refund. Management contacted member regarding his issue and agreed to refund 58.83 back to the[redacted] card onfile. Refund can take up...
to 5-7 days. Management also informed member that service issues will be addressed. We believe this matter to be resolved.
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with me. It was mine so only part of the account was closed and only part was refunded. I want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in part. Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Management apologized for her experience and advised this will not happen again. We also addressed the staff involved. Management also provided Ms. [redacted] with her contact number if she should have any further concerns. We believe this matter to...
Management spoke to [redacted] on 12/23/14 regarding the cancellation of her memberships. [redacted] states he cancelled several times and continues to be billed. Our records indicate no cancellation has been received.However as a courtesy a refund in the amount of $74.81 has been...
processed back to the [redacted] card and the balances have been waived on all three memberships and no further billing will occur. Member is satisfied. Thank you.
our previous response still stands.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I canceled the membership BEFORE the next billing date for 5/28, so they can still refund the prepaid 5/28 Fee that they are extending my membership for when I DID NOT want an extension - hence is why I went in and CANCELLED. After I cancelled, I understood that they cant reefund the 4/28 payment. but They can STILL refund the 5/28 payment that they took from me on sept 2016. No excuses!! No ONE Wants an extension of their membership once they cancel. No one!
Regards,
[redacted] [redacted]
Email confirmation was sent to [redacted] on 12/2/15 confirming the cancellation that was processed. No further action will be taken. Thank you.
Management has made several attempts to contact [redacted] ** [redacted] and we have yet to receive a return call. We want to ensure him that we appreciate our member’s feedback and concerns regarding our facilities and strive to provide a clean and healthy environment. Should he...
wish to discusshis concerns further we encourage him to return our call. Thank you
Management has made several attempts to contact [redacted] regarding the cancellation of her monthly billed fitness membership and have yet to receive a return call. We encourage her to do so in order to discuss her concerns further. Thank you.
Member purchased personal training services from LA Fitness, but not the services of any specific individual trainer, and he may be assigned to several different trainers over the course of his personal training program (as is expressly set forth in the personal training agreement he signed)....
Thus, the fact that a specific trainer is no longer working for LA Fitness, does not entitle member to a refund or to terminate the agreement early without a fee. If member no longer wishes to continue with his valid agreement, his agreement includes a voluntary cancelation provision, which affords him the option to unilaterally cancel at any time, for any reason, by paying only half of the remaining balance due under the agreement.
LA Fitness will honor this cancellation provision should he elect to take advantage of it. Otherwise, he should be expected to honor his agreement as LA Fitness stands ready to provide the services for which he contracted with any of the available personal trainers on staff.
Management has spoken to [redacted] in regards to the monthly billings of [redacted], [redacted] and [redacted] fitness memberships. We have explained the monthly charges on each membership.Management contacted [redacted] on 2/2/15 to confirm the credit in the amount...
of $42.59 on Austin’s membership. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I spoke with the attending area manager in
regards to my reported concern and he did accommodate my original request to
use the facility and determine if I was good enough condition to return. In
addition as requested I received an apology from the corresponding manager who
took it upon herself to contact me after the fact instead of backing her
staff's decision. This made a small step in mending the matter; however I
requested a reduced rate in light of the situation reminding
him I was so easily advised to cancel by the Operations Manager when the issue occurred.
The area manager stated and even quoted me, saying sir I’m just like you
"nonchalant" and comfortable with you canceling your account because
of the matter. I was taken by his response as I thought my business meant
something. I presume not. My final request was that LA Fitness make an attempt
to retain my
business; keeping in consideration the account longevity, on time payments even
when not visiting, and
the overall matter which resulted in the escalation itself. None of this was
deemed justifiable or stuffiest enough to grant a reduced rate. Pretty sad and
only confirms my outlook on their management ethics and code of conduct. My
initial outburst was because of the sheer lack of empathy and poor judgment on
behalf of the attending manager, although it is clear the follow up area
manager does not care to retain me, only to close this Revdex.com case. As the area
manager assured he was OK with me cancelling service, I did so and have access
to through my final month which was paid in advance. Upon cancelling the
attending Club manager who also did nothing to retain my business made
mention that LA fitness regularly send emails as last attempts to keep the
subscriber and management does not have access to those promotions. However,
keep an eye out for it. This was just the cherry on top. I really do enjoy the
LA Fitness Facilities but feel completely undervalued. The only way I foresee
me returning or having any kind of positive outlook of your organization is at reduced rate.
Best Regards,
[redacted]
Management spoke to [redacted] on 10/7/14 and apologized for the club opening late on 9/28/14 and for any inconvenience this may have caused. There was a staffing issue and it has been addressed. LA Fitness strives to provide the best
possible service to our members and...
appreciate [redacted] understanding. We believe this issue to be resolved. Thank you.
Management spoke with Mr. [redacted] regarding his concerns related to an incident at the Irvine – Crossroads, CA location. LA Fitness strives to provide excellent customer service and we regret that Mr. [redacted] came away from his club visit feeling frustrated with his experience. Management informed...
Mr. [redacted] that a walk-through of the basketball court will be performed on a consistent basis. We have also posted basketball rules and a sign in sheet, in addition to the cameras currently in place so club staff has the ability to review any tense basketball play. We believe this matter to be resolved. Thank you.
We could not replicate the problem despite
repeated efforts. We have unsubscribed her and are trying to reach her to
see what her experience was. We encourage her to return our call. Thank you
Management spoke to [redacted] regarding the cancellation of her monthly billed membership. She claims to have made several attempts to cancel since October of 2014. However our records indicate we did not receive a cancellation notice. Never the less an immediate cancellation has been processed and...
no further billing will occur. A refund in the amount of $149.95has been refunded back to the [redacted] Refunds take about 5-7 business days to be refunded. We believe this matter to be resolved. Thank you.
Management spoke to [redacted] on 4/16/15 regarding her monthly billed membership. After explaining the billing and the type of membership she joined on we informed her that she has been billed correctly. Member has opted to cancel at this time. She has been advised of the reinstatement...
policy. Cancellation has been processed and no further billing will occur. We believe this matter to be resolved at this time. Thank you.
A refund in the amount of 299.90 has been processed back to the [redacted] card on file. refunds take about 5-7 business days to be refunded back. No further action will be taken. Thank you
Member purchased personal training services pursuant to a written and fully executed agreement. The agreement was for a minimum initial term of 52 weeks, beginning 10/3/14 (the “Initial Term”). She paid a total of $149.00 up front, which included the processing fee and payment for the first...
four weeks of personal training sessions. She further agreed to make 12 more payments, in the amount of $90.00 each, every four weeks, beginning 10/31/14, for the remainder of the Initial Term. These terms are clearly outlined on page 1 of her agreement and she acknowledged her understanding of these billing terms by initialing three separate sections of the payment schedule outlining these terms. Member’s personal training agreement includes a voluntary cancelation provision, which affords her the option to unilaterally cancel at any time, for any reason, by paying only 50% of the remaining balance due under the agreement. This provision is clearly outlined on page 2 of her agreement. In addition, her agreement included a New Client Checklist which outlined key terms, including her acknowledgement that she received and read a copy of her personal training agreement, the initial term of 12 months and the voluntary cancelation provision. This Checklist was reviewed with her at the time of the sale, as acknowledged by her signature on the New Client Checklist (copies of the agreement and New Client Checklist are included with this response). Her personal training services agreement specifically provided her with a 10-day right to cancel if these terms did not match her understanding (or for any reason) for a refund. However, she did not take advantage of this option within the rescission period. Thus, she is not entitled to terminate the agreement early without a fee. It should be noted that her personal training agreement also includes a provision that allows her to terminate the agreement early if she relocates 25 miles or more from an LA Fitness location. Member can take advantage of this by mailing a written notice of cancellation along with reasonable evidence of relocation to: LA Fitness, P.O. Box 54170, Irvine, CA 92619-4170. LA Fitness will also honor the voluntary cancellation provision should member elect to take advantage of it. Otherwise, she should be expected to honor her agreement as LA Fitness stands ready to provide the services for which she contracted.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In the response you have provided it states I will be given additional time, however I have received a notice of cancellation from them with the same response as before with having only 30 days to completely use all of my training sessions. This is not additional time this is the same thing they have stated before. Additionally currently due to health reasons I can not partake in physical activity and will not be able to start until spring of next year. I will be calling LA Fitness tomorrow to clarify it to them as well, and will update you with their response.
Regards,
[redacted]
Member states that he was mislead at the POS regarding freeze fee / policies at the POS. Member seeking (billing adjustment) refund. Management contacted member regarding his issue and agreed to refund 58.83 back to the[redacted] card onfile. Refund can take up...
to 5-7 days. Management also informed member that service issues will be addressed. We believe this matter to be resolved.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My husband never had an account, he was just supposed to be able to come with me. It was mine so only part of the account was closed and only part was refunded. I want both accounts closed because they were deceptive in the creation of the account and the last month should be refunded in full and not in part. Regards,
[redacted]
Management spoke with Ms. [redacted] regarding her concerns. Management apologized for her experience and advised this will not happen again. We also addressed the staff involved. Management also provided Ms. [redacted] with her contact number if she should have any further concerns. We believe this matter to...
resolved. Thank you.
Management spoke to [redacted] on 12/23/14 regarding the cancellation of her memberships. [redacted] states he cancelled several times and continues to be billed. Our records indicate no cancellation has been received.However as a courtesy a refund in the amount of $74.81 has been...
processed back to the [redacted] card and the balances have been waived on all three memberships and no further billing will occur. Member is satisfied. Thank you.
our previous response still stands.
Management contacted [redacted] regarding the canecllation of her monthly billed fitness membership. She state to have cancelled however no such cancellation request was received. LA Fitness provides members with the option to cancel their membership at any location between the hours of 8AM-5PM Monday thru Friday, but we strongly advise that member’s mail in a written cancellation request via certified mail to ensure return receipt. This cancellation policy is not designed to make it difficult for our members to cancel, but rather to ensure cancellations are handled properly. With that being said per her request an immediate cancellation has been processed and no further billing will occur and the balance in the amount of $39.90 has been waived. We believe this matter to be resolved. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I canceled the membership BEFORE the next billing date for 5/28, so they can still refund the prepaid 5/28 Fee that they are extending my membership for when I DID NOT want an extension - hence is why I went in and CANCELLED. After I cancelled, I understood that they cant reefund the 4/28 payment. but They can STILL refund the 5/28 payment that they took from me on sept 2016. No excuses!! No ONE Wants an extension of their membership once they cancel. No one!
Regards,
[redacted] [redacted]