J & J Lawn and tree Serivce

Sundance Vacations, Inc [redacted] Wilkes Barre, PA [redacted] November 30, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] : Thank you for your letter dated November 24, regarding a complaint that was filed by [redacted] ***After receiving your letter I reviewed [redacted] ***’s account and found that she spoke with a representative from our customer service department on November 24, During the conversation [redacted] explained how the properties that she reviewed for potential booking would not accommodate her needs with regard to her business retreatsWe advised [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent [redacted] her Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of [redacted] ***’s account We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

May 17, 2017Thank you for your letter dated May 14, regarding [redacted] ***I was sorry to hear that [redacted] felt that her Express Travel Agreement was not satisfactorily fulfilling her vacation needsIt is never our intention to displease our clients, and it is always disheartening to learn that a valued customer might be dissatisfied.In her letter to your office [redacted] claims that Sundance Vacations “lied and...misrepresented” the availability of vacation properties through her Express Travel AgreementWhile it is true that [redacted] has not used any of the vacation weeks that she purchased through her Agreement, we take great exception to this inaccurate portrayal of our servicesIf [redacted] has found that making reservations is difficult by attempting to do so online, we would be more than happy to provide her with personal assistance in fulfilling her vacation needsSuch assistance would have been virtually impossible to provide in this particular instance, however, as [redacted] filed her complaint to your office on the same day that she purchased her Express Travel Agreement, having never attempted to contact us in any way.Since receiving your letter, a manager from our Customer Care Department has been attempting to contact [redacted] in an effort to resolve this issueOur records indicate that we have left voicemail messages for [redacted] on three occasions (May 15th, May 16th, and May 17th, 2017), and as of this date she has not returned any of these callsAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve [redacted] ***’s concernsIf [redacted] would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Care department at her earliest convenience.We trust this resolves [redacted] ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ( [redacted] .Sincerely,Ed CSrManager, Customer Care

Sundance Vacations, Inc [redacted] Wilkes Barre, PA [redacted] January 19, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ID [redacted] : Thank you for your letter dated January 14, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our Customer Service department made several attempts to contact [redacted] to discuss her complaintOur attempts were as follows; • January 14, at 7:58pm- call attempt, we left a message requesting that the customer call us back • January 16, 2016- call attempt at 4:31pmpm, we left a message requesting that the customer call us back • January 19, 2016- call attempt at 5:09pm, we left a message requesting that the customer call us back Unfortunately our attempts to reach [redacted] were unsuccessful as she did not return any of our callsIf [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Sundance Vacations, Inc [redacted] Wilkes Barre, PA [redacted] January 8, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you for your letter dated January 5, regarding an update to the complaint that was filed by [redacted] After receiving your letter a manager from our Customer Service department made several attempts to contact [redacted] to discuss her complaintOur attempts were as follows; • January 6, 2016- call attempt, we left a message requesting that the customer call us back • January 7, 2016- call attempt, we left a message requesting that the customer call us back • January 8, 2016- call attempt, we left a message requesting that the customer call us back Unfortunately our attempts to reach [redacted] were unsuccessful as she did not return any of our callsIf [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Thank you for your letter dated April 22, regarding [redacted] I was sorry to learn about Ms.? [redacted] ’s displeasure about the contact attempts made in an effort to collect scheduled paymentsI am? also concerned about Ms [redacted] ’s assertion that [redacted] Financial, the organization responsible for the? financing arrangement Ms [redacted] entered in to, is in any way operating outside of applicable laws or? regulations.? Upon receiving your letter, we reviewed Ms [redacted] ’s account in an effort to discover the facts? surrounding this issueWe requested the phone records associated with Ms [redacted] ’s account from a? manager at [redacted] Financial so that we could judge the extent of their collection effortsI have enclosed? a copy of this report for your reference, and we ask that you notice that [redacted] ’s staff has never? attempted to call Ms [redacted] “times a day” as she claimedIn fact, there was never more than one call a? day to each of the numbers affiliated with Ms [redacted] ’s account, and never more than three times in one? week.? Ms [redacted] also states that the manner in which [redacted] Financial is contacting her is illegal, claiming? that the use of an “automated dialing system” is being employedThis is also untrue, as the collections? staff at [redacted] Financial do not rely on any sort of automated systemTheir records indicate that one of? their representatives explained that they use a “click-to-dial” system, which differs from an auto-dialer in? that the representatives need to manually enter each and every account number in to the computer and? inspect the notes before they click a button which does the dialing for themThis sort of technology is? well within the standards and practices allowed by all applicable laws and regulations.? We trust that this will bring this complaint to a satisfactory resolution, but if you have any further? questions or concerns we hope that you will contact this office at ###-###-####.? Sincerely,? Ed C [redacted] ? SrManager, Customer Service? Sundance Vacations?

April 13, 2017Thank you for your letter dated April 5, regarding [redacted] I was sorry to hear that [redacted] felt that our marketing staff has been “harassing [her] for over a year.” It is never our intention to make our marketing efforts seem intrusive or overbearing, and we take great efforts to not do so.In her complaint, [redacted] claims that she requested that we take her off of our calling list, but our records indicate that our only effort to contact her at the number included in her letter was on March 31, ?" the same day that this issue was submittedOur marketing records indicate that we never actually spoke to [redacted] and simply left a voicemail messageIf there is another number at which we might have contacted [redacted] , we have been unsuccessful in our efforts to find it.Regarding [redacted] ’ assertion that we should not have contacted her at all because she is on Pennsylvania’s Do Not Call list, we want to inform you that our records indicate that she opted in to our marketing campaign while completing an online transaction with one of our partners, Ticketmaster, on March 24, 2017.Regardless of these facts, when we received your letter we reached out to [redacted] in an attempt to discover the basis of some of her other statements regarding prior travel with our organization (which we see no records of), and regarding multiple calls in disregard of her wishes to not be contactedOur records indicate that we left a voicemail message asking that she contact us if she’d like to discuss this matter with us, and we also placed her phone number on our internal Do Not Call list.We trust that this resolves [redacted] ’ complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted] .Sincerely,Ed C.SrManager, Customer Service

Attached please find our response to this complaint? FeThank you for your letter dated May 12, regarding [redacted] ***I was sorry to hear that Ms***? felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our? intention to mislead clients, but rather one of our main priorities to ensure that all information is fully? disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all? information in a manner that is easy to understand.? Upon reviewing her complaint to your office, the primary concern that Ms [redacted] seems to have with her? Vacation Program is that she feels that she was misinformed regarding her ability to cancelWe feel that? this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and? the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that? Ms***’s right to rescission was revoked, but that it never existed in the first place, in part because she? entered into this Agreement in our permanent place of business, and not in her residence or over the? telephoneThis is also information that is well covered in the Vacation Program Agreement entered into? by Ms***, and I have included copies of the pertinent pages for your referencePlease note section? of the Agreement, as well as question of the Consumer Disclosure Acknowledgment which shows? Ms***’s intials in the “Yes” column when asked if she understood that the Agreement was not subject? to any right of rescission.? Upon receiving the letter from your office, a manager from our Customer Service department contacted? Ms [redacted] to see what could be done to rectify the situationOur records indicate that on May 14, 2016? we agreed that in the spirit of providing exemplary customer service we would honor Ms***’s request? and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with? itMs [redacted] signed and returned our standard Termination Agreement to us, and we are in the process? of providing her with a full refund of all monies paid.? We trust this resolves Ms***’s complaint, and we ask that you notify us if it is not resolvedShould? you have any questions regarding this or any other matter, please do not hesitate to contact this office at? ###-###-####.? Sincerely,? Ed C [redacted] ? SrManager, Customer Service? Sundance Vacationsl free to contact me if you should require anything further

January 9, 2018Thank you for your letter dated January 31, regarding a complaint that was ?led by [redacted] .I was sorry to hear that [redacted] was seeking your assistance to cancel his contract, and that he feltthat the vacation weeks he purchased were dif?cult to utilizeIt is never our intention to mislead ourclients, but rather one of our main priorities to ensure that all information is fully disclosed prior to anypurchase taking placeWe strive to communicate, both verbally and in writing, all information in amanner that is easy to understand[redacted] ’s primary complaint is that “many locations were consistently unavailable.” From what wecan ascertain [redacted] has never attempted to make a reservation to use one of his purchased vacationweeks, as there is no evidence of such in the customer notes associated with his accountIf [redacted] had made “several attempts” to utilize his vacations there would be a note of such activityIf [redacted] would like assistance in making vacation reservations, our staff would be more than happy toassist him in doing soFurthermore, we are confused by [redacted] ’s assertion that he “could onlybook vacations for two or three days as opposed to the week.” The fact of the matter is that all of ourvacations are in week-long, eight days/ seven nights incrementsWe would like to have the opportunityto guide [redacted] through the details of his Vacation Program, clear up any confusion he’sencountering, and assist him in making reservations.Since receiving your letter, a representative from our Customer Care Department has been attempting tocontact [redacted] in an effort to resolve this issueOur records indicate that we have left voicemailmessages for [redacted] on three occasions (February 1st, 8th and 9th, 2018), and as of this date he hasnot returned any of these callsAs a result, we are not able to offer a complete resolution to thiscomplaintI remain con?dent that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss his complaint and be an active participant in its resolution I wouldencourage him to contact our Customer Care department at his earliest convenienceWe trust this resolves [redacted] ’s complaint, and We ask that you notify us if it is not resolvedShouldyou have any questions regarding this or any other matter, please do not hesitate to contact this of?ce at [redacted] .Sincerely,Ed C.SrManager, Customer CareSundance Vacations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? ? Although, they did not give me a full refund I will agree to the partial refund and cancellation.attached is a copy of the cancellation agreement and refund amount they agreed to.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition, as of today's date (5/18/17) we have received a full refund Regards, [redacted]

April 21, 2017Thank you for your letter dated April 18, regarding [redacted] I was sorry to hear that [redacted] felt that we were in any way attempting to “drag out” the process of resolving the issues associated with his parents’ Vacation Program AgreementIt is always our policy to respond to any consumer issues with expediency.Upon receiving the letter from your office, a manager from our Customer Care team was able to speak with [redacted] on April 18, Our records indicate that during that conversation we reached an agreement to cancel the Weitkamp’s Vacation Program Agreement, in spite of the fact that there is no right of rescission associated with itAs part of this agreement, the Weitkamps will also receive a refund that is both fair and equitableWe have sent the Weitkamps our standard Termination Agreement, and as soon as they sign and return it to us both parties will be released from their contractual obligations, effectively cancelling their Vacation Program.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ( [redacted] .Sincerely,Ed CSrManager, Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because the company spoke with [redacted] several times prior to the 14th and were less than helpful in explaining their position and address concerns When [redacted] 's husband attempted to resolve the issue he was met with resistance and beuracracy Since English is [redacted] 's second language, she now feels threatened and that the company is trying to extort more money after not receiving communication for almost years This company has been less than forthcoming in the original contract and has been aggressive in recent interactions Regards, [redacted]

March 1, 2016Thank you for your letter dated February 19, regarding a complaint that was filed by [redacted] I was discouraged to learn that [redacted] was rejecting our response, particularly because I was clear in that response that I was “confident that if given the opportunity we could resolve [redacted] ’s concerns.” [redacted] responded by merely reiterating his original complaint to your office, and by copying/pasting a segment of the Pennsylvania Consumer Protection Laws that do not pertain to this particular purchase (as outlined in our prior response to his original complaint).Upon receiving his rejection of our response to the complaint to your office, a representative from our Customer Service team attempted to contact [redacted] in an effort to remedy the situationOur records indicate that messages were left for [redacted] on February 25, February 27, and February 29, As of the writing of this letter we have not heard back from [redacted] Unfortunately it appears that [redacted] is continuing his refusal to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI still remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss his complaint and become an active participant in its resolution I would again encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.? Sincerely,Ed C.SrManager, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

June 10, 2016Thank you for your letter dated May 31, regarding [redacted] ***I was sorry to hear that [redacted] felt that the decision to purchase his Vacation Program Agreement was the result of any sort of “scam and fraud,” particularly when such opinions aren’t based on any personal experiences with our organization or the Vacation Program that he purchasedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand[redacted] ***’ complaint to your office contains no specific complaints about the Vacation Program that he purchased on January 19, 2016, so it is not possible for us to discuss the Program itselfOur records indicate that [redacted] has never attempted to utilize the services that he purchased in the Vacation Program Agreement, and until we received the letter from your office we had no reason to believe that he was anything other than satisfied with his purchase.It is also likely that many of [redacted] ***’ complaints were fueled by his involvement with the Boycott Sundance Vacations page on [redacted] This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWhile there is no record of [redacted] posting on that page, it is the most likely source of his awareness of “fraud and scam complaints.”Upon receiving the letter from your office we immediately began attempts to contact [redacted] in an effort to resolve this issueOur records indicate that a manager of our Customer Service team made several attempts to call [redacted] (June 3, June 7, and June 9, 2016), but to this point has only been able to leave voicemail messagesAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve? [redacted] ***’ concernsIf [redacted] would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves [redacted] ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ( [redacted] .Sincerely,Ed C.SrManager, Customer Service

March 17, 2016Thank you for your letter dated March 10, regarding [redacted] I was sorry to hear that [redacted] felt that the decision to purchase his Vacation Program Agreement was the product of our Sales staff “pressuring” him to do soIt is never our intention to “pressure” clients, but rather one of our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.When reading [redacted] ’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered into on September 8, When purchasing his Vacation Program Agreement, [redacted] was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and ask that you notice that [redacted] initialed and signed all of them, signifying that he understood their contents.Upon receiving the letter from your office regarding [redacted] ’s complaint a manager from our Customer Service department attempted to contact him in an effort to see what could be done to address the matterUnfortunately, we have been unsuccessful in reaching [redacted] , leaving voicemail messages on three occasions (March 15, March 16, and March17, 2016)As of the writing of this letter we have not heard back from [redacted] , so we are unable to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss his complaint and become an active participant in its resolution, I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service Sundance Vacations

Sundance Vacations, Inc Highland Park Boulevard Wilkes Barre, PA January 29, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] : Thank you for your letter dated January 28, regarding a complaint that was filed by [redacted] ***I was sorry to hear of [redacted] ***’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on August 25, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand After receiving your letter a manager from our customer service department contacted [redacted] to discuss his complaintIt was apparent that as a result of reading negative online reviews, he no longer wanted his vacation programAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel his account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent [redacted] his Confidential Termination, Release and Refund AgreementOnce we receive the executed document in our office we will immediately finalize the cancellation of [redacted] ***’s contract and process the applicable refund We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

Thank you for your letter dated February 26, regarding Troy [redacted] I was sorry to learn about? Mr [redacted] ’s dissatisfaction with his Vacation Program Agreement purchased on June 24, In? particular, I was sorry to learn that he felt that many of the costs associated with his Agreement were not? covered adequatelyIt is never our intention to mislead clients, but rather one of our main priorities to? ensure that all information is fully disclosed prior to any purchase taking placeWe strive to? communicate, both verbally and in writing, all information in a manner that is easy to understand.? In his complaint to your office Mr [redacted] states that there was a “booking fee” of $99, as well as a? “peak rate” of $30/night that were not covered by our Sales staff, claiming that these details were? “hidden” or “misrepresented.” It is the position of Sundance Vacations that such claims are entirely? unfounded and without merit, and not at all a reflection of the efforts our staff undertakes to ensure that? all details of the Agreement are covered extensivelyAs a point of reference I have included several? pages of Mr [redacted] ’s Agreement for you to considerPlease note that in sections Eand Fof the? Agreement the fees in question are clearly addressed.? In addition to addressing these issues in the body of the Agreement, we also provide all of our clients with? a Consumer Disclosure Acknowledgment, which outlines the important details of the Agreement through? a series of easy-to-understand questions which our clients answer by initialing either “YES” or “NO.” In? the sections of the Acknowledgment that I’ve included below, you can clearly see that Mr [redacted] ? initialed “YES,” signifying that he was aware of these details.? To further ensure that our clients understand the Seasonality of our inventory we provide a Seasonality? Guide, which clearly defines which resort areas incur peak season upgrades for the different months of? the yearI have enclosed a copy of this form for your reference, and ask that you notice that Mr [redacted] ? signed the form to signify that he understood its contentsThis signature, shown below, is within a? fraction of an inch of the bold-typed statement that there are $per night fees associated with travelling? during Prime seasons.? After receiving your letter a representative from our Customer Service department contacted Mr [redacted] ? to discuss his experiences and see what could be done in an effort to remedy the situationAlthough it is? our position that we had adequately covered the fees that formed the basis of Mr [redacted] ’s complaint, in? the interest of providing exemplary customer service we agreed to honor his request and cancel his? AgreementSundance Vacations also agreed to issue Mr [redacted] a refund in the amount of $3,733.32,? which represents 100% of the principal paidAs of the writing of this letter we have received our? standard Termination Agreement signed by Mr [redacted] , and we are in the process of issuing his refund.? Our records indicate that Mr [redacted] was pleased with this resolution.? We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you? have any questions regarding this or any other matter, please do not hesitate to contact this office at 1-###-###-####.? Sincerely,? Ed C [redacted] ? Customer Service? Sundance Vacations, Inc.?

[A default letter is provided here Revdex.com:Please be advised that I have agreed to the cancellation terms which Sundance Vacations offered, however, please make note that again they are only telling half truths and this is what disturbs me.? ? I am the one who contacted them on the 7th (they did not contact me)? In fact, I called them twice that day,? and when they told me that the person of whom I have been playing phone tag with was not available, I asked to speak to another representative.? ? At that time they told me that there was no one there that could help meNone the less, with persistance in wanting to resolve this issue, I said that I would like to get this resolved at that present time, and? that too much of my time and Sundance Vacations time has been wasted to continue the phone messages etc.? I believe the gentlemans name was Bob and he asked me to? hold at which time he got Jessica on the phone.? Within several minutes of speaking to her, my issue was resolved.? She is the one who should be patted on the back.? Give her the credit for resolving the issue.I would recommend that Sundance spend less time on orchestrating their letters to make them look like they go over? board for their clients,? and spend more time on getting their facts straight.? ? ? Their service was misrepresented and now the exaggerate on their letters too.? I am just glad to be done with them.Thank you for your follow up.Complaint ID [redacted] is resolved Regards, [redacted]