J & J Lawn and tree Serivce

February 17, 2017Thank you for your letter dated February 9, 2017 regarding [redacted]. I was sorry to hear that [redacted] felt that the decision to purchase his Vacation Program Agreement was the product of “high pressure.” It is never our intention to “pressure” clients, but rather one of...

our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.In regard to [redacted]’s assertion that our sales staff had “pressured” him into his decision to purchase his Vacation Program Agreement, we feel that we gave him multiple opportunities to express these feelings, and our records indicate that he never did. When we received notice of his complaint to your office we immediately researched his account to ascertain what could be done to address this issue. Our records indicate that representatives of our Customer Care team attempted to reach [redacted] as part of our standard New Client Outreach initiatives on four occasions (on February 4th and February 6th, 2017). We left two voicemail messages during those calls, during which we welcomed him into his Vacation Program and emphasized that if he had any questions that he could easily reach us by telephone. Our records indicate that [redacted] never did call us back, nor did we have any other contact with him, so until we received the letter from your office we had no reason to believe that he was anything but satisfied with his purchase.After receiving your letter, a representative from our Customer Care department began to try to contact [redacted] in an effort to discuss his complaint. Unfortunately, we have been unable to contact him, having left messages to contact us at the number listed on this complaint on three occasions (February 15th, 16th, and 17th, 2017). As a result, we are not able to offer a complete resolution to this complaint. I remain confident that if given the opportunity we could resolve [redacted]’s concerns. If [redacted] would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves [redacted]’s complaint, and we ask that you notify us if it is not resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSr. Manager, Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: We spent 3 hour at a supposedly 1 hour meeting. George, the main guy who spoke about how great this is, we would be saving so much money on vacations, the hotels were 1st class and if we booked them ourselves would cost over $4,000. He showed us pictures and videos of places we could stay at, they looked very nice and luxurious. Told us about all the vacations his family goes on and the places he stays at, all sounded good. George said they could offer these prices at these beautiful hotels because they buy into them or something like that. The price he gave was $20.000 for 20 weeks, then brought in the sales people for us to meet and talk to. We said no to the 1st sales pitch, then was given another sales pitch, said no to that one as well. Then the person brought out his boss who pitched another plan, we said no to that one, then she gave another sales pitch with a lower price. We also asked about all inclusive places only to be told it was an additional amount for a wrist band ($80 a day per person), how is that all inclusive? We looked at places just to test if we could actually book a place when and where we wanted to go and we couldn't, so we said no again for the final time. We thought we were done with the sales pitches, went back to collect our "free prize" for going there only to have another person give us one last sales pitch.  He made it seem that we would have no problem at all booking a place where and when we wanted to go so we bought it. Came home, tried for awhile to book a place when and where we wanted top go only to have the same thing happen. There was no place available where we wanted to go and when. We tried several places and could not find a place or if there was, the hotel did not look that nice.I just went online now to see the hotels, I saw quite a few places that were not hotels but motels, condominiums and peoples houses (I'm assuming people buy them to rent them out). Some of them did not have pictures of the rooms, gave descriptions of what may be included (there was a line that said not all rooms have all of the following amenities: no phone, no linens provided, no laundry, no ac). They also gave a pitch about Excess inventory and the many places we could chose from for only $249 a week, going through the list is the same hotels/motels,/condominiums/houses at the same locations.So yes, I feel like it is a scam when you have sales people talk about how nice the hotels are, what is included and we would never have a problem going on a vacation when and where we wanted. The hotels are not luxurious, not that many to choose from and same locations. I don't want to talk to anyone from Sundance over the phone, I spent 3 hours with them talking about how great it is in person, I have no desire to spend more time on the phone listening to another sales pitch. I spent 3 hours on May 13th searching on my own at home, I just spent another hour looking now on their website seeing if I was missing something and I am not missing anything. When people say no to several pitches, they should not be brought back to be given a last ditch effort one with a lower price. The people should be able to receive their "free prize" and go home. In the beginning when all the people were in the 1st room listening to George, there was a guy who kept falling asleep because he went to a concert the night before. Several times George poked at him to wake him up, asked if he wanted a one on one meeting with someone else to pitch the deal, one time several people in the room started laughing and that didn't even wake the guy up. So you tell me how great is this company that they wanted to try and sell a guy who clearly wasn't in his right mind to buy anything or even be there this package? 
Regards,
[redacted]

Sundance Vacations, Inc.
[redacted] Wilkes Barre, PA [redacted]
January 18, 2016
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
4099 Birney Avenue
Moosic, PA 18507
RE: [redacted], ID [redacted]
[redacted]:
Thank you for your letter...

dated January 14, 2016 regarding a complaint that was filed by [redacted]. After receiving your letter a manager from our customer service department was able to speak with [redacted] regarding this complaint. During our conversation [redacted] explained that although he had never booked a reservation or traveled through his vacation program, he was not happy with the reservation process and applicable fee structure. We advised [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination, Release and Refund Agreement. That same day we sent [redacted] his Confidential Termination, Release and Refund Agreement. Once the executed document is received in our office we will immediately finalize the cancellation of [redacted]’s account and process the applicable refund.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer Service
Sundance Vacations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 12, 2016Thank you for your letter dated August 3, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities to ensure...

that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her letter to your office [redacted] claims that she was experiencing frustrations with our reservations process and was looking for relief from her Agreement. Our records indicate that before receiving the letter of complaint from your office we had never spoken with [redacted] about booking any of the vacation weeks purchased through her Vacation Program Agreement, nor had we received any complaint regarding the use of them. For this reason, we had no reason to believe that [redacted] was anything but satisfied with her Vacation Program. While it is true that [redacted] never utilized any of the vacation weeks available to her through her Vacation Program, we take exception to her assertion that “there was nothing available,” or that she was “paying ... for a week vacation in a crappy hotel.”In her complaint [redacted] also claims that the fees associated with booking a vacation week were not adequately disclosed, although she does admit that once she reviewed the Agreement that she sees that she found “a paper that says we understand the fees, and apparently we signed it.” For your reference I have enclosed the pages of the Agreement that cover the fees associated with the Vacation Program, and you will see that [redacted] did, in fact, sign and initial these documents in several places to signify that she did understand and agree to their contents.Regardless of these facts, when we received your letter we had a representative from our Customer Service team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matter. Our records indicate that after discussing this matter with [redacted] on August 3, 2016, we agreed to cancel her Vacation Program Agreement and provide her with a refund that was both fair and equitable. Our records indicate that she was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSr. Manager, Customer Service

Sundance Vacations, Inc.
264 Highland Park Boulevard
Wilkes Barre, PA 18702
February 10, 2016
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
4099 Birney Avenue
Moosic, PA 18507
RE: [redacted], ID [redacted]
[redacted]:
Thank you for your letter...

dated February 5, 2016 regarding a complaint that was filed by [redacted]. A manager from our customer service department contacted [redacted] to discuss her complaint. [redacted] explained that the current cost of her vacation program was causing her a financial hardship. In an effort to resolve [redacted]’s complaint we offered to revise her vacation program to a paid-in-full status, which would give her 4 weeks of vacation at a cost of $779.24. [redacted] accepted our offer and her account was adjusted accordingly. As a result of this change [redacted] has been released of the remaining balance on her account.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer Service
Sundance Vacations

Complaint: [redacted]
I am rejecting this response because:
The company provided me with three options.Option 1: To cancel my account and mark it as paid with no reimbursement and nothing for the money that I have paid them.  Options 2: Have my account marked as paid and get vacations for the money that we gave them. The company will continue to charge me a $300 annual fee for having the option to one day use the vacations which I do not want.Option 3: Keep as is paying the $120 / month until it is paid in full and keep all the vacations.I requested that I talk this over with my husband first and Sandy told me I had the option to call her back in one hour. Another way of them trapping us into making a quick decision. After I said that an hour was unacceptable and I cannot make a decision in that time frame, the woman on the phone told me that there was nothing that she could do. The after a period of silence she said ok I guess we'll hear from you after the new year. These three options are unacceptable I want to cancel my account and be reimbursed for what was paid. Nothing was ever used. I don't understand why this cannot be reimbursed. I have never used any of the vacations and do not wish to continue to pay for them. The second and third are not an option. The first option we do wish to cancel but how can a company keep money for something that was never used. I could understand if I used a vacation and owed the company money for that.  
Regards,
[redacted]

September 23, 2016Thank you for your letter dated September 14, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of his Express Travel Agreement were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities...

to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In his letter to your office [redacted] claims that he was experiencing frustrations with our reservations process and was looking for relief from his Agreement. Our records indicate that [redacted] had cancelled his Express Travel Agreement on October 22, 2015 due to the frustrations that he outlined in his letter to your office. After he had cancelled his package we had not heard from [redacted] until September 14, 2016, when he wrote his letter to your office and contacted our Customer Care team to discuss the possibility of reactivating his travel program.When we received your letter we had a representative from our Customer Care team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matter. Our records indicate that after discussing this matter with [redacted] on September 20, 2016, we agreed to reactivate [redacted]’s Agreement, waive his service charges through October, 2017, and provide him with a refund that was both fair and equitable. Our records indicate that he was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.Sr. Manager, Customer Service

Pending acceptance: I'm waiting on the refund. A verbal agreement works the same as a written one. They told me I could cancel. So they need to change their policy. This place really is a scam.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sundance Vacations, Inc.
[redacted] Boulevard
Wilkes Barre, PA [redacted]
January 27, 2016
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
4099 Birney Avenue
Moosic, PA 18507
RE: [redacted], ID [redacted]
[redacted]:
Thank you for your...

letter dated January 19, 2016 regarding a complaint that was filed by [redacted]. I was sorry to hear of [redacted]’s misunderstanding regarding the terms and conditions of the vacation program that she purchased from us on April 13, 2012. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.
After receiving your letter a manager from our customer service department reviewed the notes for [redacted]’s account. It was apparent that as a result of reading negative online reviews, she no longer wanted her vacation program. Although there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel her account upon the receipt of an executed Confidential Termination, Release and Refund Agreement. That same day we sent [redacted] her Confidential Termination, Release and Refund Agreement. The executed document was received in our office on January 26, 2016 and we immediately finalized the cancellation of [redacted] account. [redacted] can expect to receive her refund within 10-14 business days.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.
Sincerely,
Customer Service
Sundance Vacations

March 25, 2016Thank you for your letter dated March 16, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the decision to purchase his Vacation Program Agreement was the product of “high pressure sales tactics” or that the fees associated with the Vacation Program were covered...

inadequately. It is never our intention to “pressure” clients, but rather one of our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.In regard to [redacted]’s assertion that our sales staff had “pressured” him into his decision to purchase his Vacation Program Agreement, we feel that we gave him multiple opportunities to express these feelings, and our records indicate that he never did. As part of our Vacation Program Agreement we enclose a Consumer Disclosure Acknowledgment, which has our clients answer a series of easy-to-understand questions by initialing “Yes” or “No.” I have enclosed a copy of this Acknowledgment for your reference, and we ask that you note the section below which shows [redacted] initialing in the affirmative when asked about his overall satisfaction with our Sales staff and the overall purchase.Additionally, our Customer Service team contacts all of our newest clients in the days immediately following their purchase in an effort to see if they have any questions or concerns about the Vacation Package. Our records indicate that on October 21, 2013 one of our Customer Service representatives spoke with [redacted] as part of this “comfort call” process, and his only questions were in regards to setting up his password for access to the website for Travel Advantage Network and ensuring that we had his email address correct. In fact, the only reference to our staff treating [redacted] in anything but a professional manner came in his complaint to your office two and a half years later.In regard to [redacted]’s insinuation that the fees associated with the Vacation Program were not covered adequately, we feel that this is a complete misrepresentation of the efforts made by our Sales staff. There are only two fees that [redacted] seems to be claiming to be unaware of: the Unit Size and Unit Upgrade Fee and the Prime Season Upgrade. In the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied below. I have also enclosed copies of the pertinent sections of the Agreement for your reference.In addition to the Vacation Program Agreement, all of our clients are provided with a Consumer Disclosure Acknowledgment. This form ensures that our clients are aware of all the pertinent details of the Vacation Program, responding to a series of easy-to-understand questions by initialing in a column corresponding to either “Yes” or “No.” I have copied questions number 8, 9 and 12 below, which shows [redacted] initialing in the “Yes” column, indicating that he was aware of the upgrade fees associated with the Vacation Program.The section referenced above mentions that the Prime and Value Season upgrades are done “in accordance with your seasonality guide.” This is a form that all of our clients are provided with, and I have enclosed a copy of [redacted]’s for your reference. This form goes through the seasonality of all of our major vacation areas, outlining when upgrades will be due, and I ask that you notice that [redacted] signed the form to signify that he understood its contents. I have copied the bottom portion of this document below, where it can be seen that [redacted]’s signature is within a fraction of an inch of the bold- typed statement that again outlines the Prime Season Upgrade Fees.[redacted] also makes reference to the conditions he encountered while utilizing one of our vacations, claiming that there were “drug addicts all over the property, the air conditioner didn’t work, [and] there was no wifi.” When I received the letter from your office I researched [redacted]’s account to see what he told us about his experiences on this vacation, and the sole complaint that was registered with our Travel Associates was in reference to the Wi-Fi not working. With no further complaints registered, we were under the assumption that [redacted] was satisfied with his vacation and the Vacation Program.When reading [redacted]’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered into on October 18, 2013. When purchasing his Vacation Program Agreement, [redacted] was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory Note. I have provided copies of these forms for your reference, and ask that you notice that [redacted] initialed and signed all of them, signifying that he understood their contents. In light of these executed documents, we are also confused as to [redacted]’s assertions that this financing arrangement is in any way illegitimate.In his complaint, [redacted] makes reference to having “done some research,” about Sundance Vacations and [redacted]. This is an apparent reference to his involvement with the Boycott Sundance Vacations [redacted] page. This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that advice. We monitor the Boycott Sundance Vacations [redacted] page in an effort to address any issues that our customers might be having, and [redacted]’s complaint and many of its incorrect assertions (like his argument that his financing arrangement is somehow illegitimate) come directly from this source.We were already working on [redacted]’s account before we had received any communications from your office. After several communications with [redacted], we were able to reach an amicable resolution to their complaint on March 23, 2016. We agreed to cancel the Vacation Program Agreement, and agreed to a refund that was fair and equitable. [redacted] signed and returned our standard Termination Agreement, and his refund is being processed and will be mailed to him.We trust this resolves [redacted]’s complaint, and we ask that you notify us if it is not resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.Sr. Manager, Customer Service

September 8, 2016Thank you for your letter dated August 31, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities to...

ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to [redacted]’ assertion that she was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosed. The fact of the matter is not that [redacted]’ right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephone. This is also information that is well covered in the Vacation Program Agreement entered into by [redacted], and I have included copies of the pertinent pages for your reference. Please note the section of the Agreement referenced below, as well as the applicable section of the Consumer Disclosure Acknowledgment which shows [redacted]’ initials in the “Yes” column.[redacted] also claims that she has “yet to use any of my 32 vacations...because either a location is not available or...there are a number of fees that add up,” clearly insinuating that our sales staff was “misleading.” We object to this claim, particularly in light of the fact that an examination of our records indicates that [redacted] never spoke to anyone about booking a vacation week, and therefore was never denied any services. Regarding [redacted]’ claim that there were “a number of fees” that she was seemingly unaware of, we ask that you notice the sections of both the Vacation Program Agreement and the Consumer Disclosure Acknowledgment that she signed below, which clearly indicate that the fees were well covered and understood.In the event that [redacted] didn’t have a firm understanding of the fees associated with her Vacation Program Agreement, she was also provided with our Seasonality Guide, an easy-to-understand chart which clearly describes the fees associated with utilizing vacation weeks in different destinations at different times of demand throughout the year. We have provided a copy of the Seasonality Guide for your reference, and we ask that you notice that [redacted] signed the form to indicate that she understood its contents.Upon receiving your letter, we reviewed [redacted]’ account and had a manager from our Customer Care division contact her in an effort to see if we could reach an amicable resolution to this matter. During that conversation, we decided that in the interest of customer service we would honor her desired settlement to this complaint and cancel the contract that is associated with her vacation program. We also agreed to issue [redacted] a refund that was agreed to be both fair and equitable. We emailed our standard Termination Agreement to [redacted], and as soon as she returns the executed document to us her Vacation Program Agreement will be effectively cancelled and both parties will be released from any and all future obligations.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at [redacted].Sincerely,Ed CSr. Manager, Customer Service

Sundance Vacations, Inc.
[redacted]
October 7, 2015
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]:
Thank you for your letter...

dated October 6, 2015 regarding a complaint that was filed by [redacted]. After receiving your letter I reviewed [redacted] account and found that both she and [redacted] spoke with a representative from our customer service department on October 6, 2015. During the conversation [redacted] requested that we release [redacted]e from her contractual and financial obligations as she does not plan on traveling due to not having the time to do so. We advised [redacted] that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel the account (without refund) upon the receipt of an executed Confidential Termination and Release Agreement. That same day we sent [redacted]e her Confidential Termination and Release Agreement. The executed document was received in our office on October 7, 2015 and we immediately finalized the cancellation of [redacted]e’ account.
We now consider this account to be resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted].
Sincerely,
Customer Service
Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
They have not attempted to contact me numerous times nor are they waiting on me to return their call. They spoke with my father, [redacted], on Friday, April 14th when this letter was dated. My father then texted me immediately with the number to reach them so I could deal with them on his behalf. I then called immediately and let two voicemails before my call was returned. After speaking to Marlene for over 30 minutes who continuously gave me push-back and tried to sell me on the product more than resolve my conflict, she finally agreed to bump the situation up to her supervisor regarding a potential resolution. That was the end of our call Friday evening. It was left that I was waiting to hear back from Sundance Vacations regarding a potential resolution. Marlene told me I would either hear back that day (on Friday) if her supervisor was still in, or if not, she would return my call Monday, April 17th. It is now the evening of Monday, April 17th and I have yet to hear anything from Marlene or any other representative of Sundance Vacations. I even called in the late afternoon today, Monday, April 17th, as a reminder that I am waiting on someone to return my call. Additionally, a predatory, high-pressure sales environment was present at the time of the sale. This can be seen through the high-pressure sales tactics the company likes to describe as "high energy". However, when people try to leave the environment and they use terms like, "you can only get this deal today" and "you have to buy today" which means people have no time to think about it, it create an environment of pressure. They also may have received information in the packet after purchasing their vacation packages, however, the information that was verbally explained to them before entering into the purchase (when the contract was signed) was grossly different causing them to be misled. Sundance Vacations likes to quote their records of contact and the dates they attempt to call and so on. I find that interesting considering I mailed a certified letter regarding my complaint to Sundance Vacations which they signed that they received on March 11th. However, they did not contact me until I filed a complaint with the Revdex.com. Also, when speaking with Marlene, she told me, on a recorded line, that they never received such a letter from me according to their records. In addition, do they have a record of me attempting to contact someone over the "Chat" feature on Sundance's website? I ask because when I initially called and left voicemails for Marlene on April 14th, I attempted to use the Chat feature and it said to hang on, someone would be with me momentarily. I left that up for 30-45 minutes and not a single person was available. At best, that shows your lack of responsiveness and follow through. At worst, it shows that your records are not all that accurate.Regarding having no record of us calling and complaining about our purchase, that does not mean an unhappy customer does not exist. Additionally, the fact that we did not call does not provide any proof that we are not upset like your response is insinuating. I have tried numerous times to book vacations and could not find suitable places that I felt were cleanly enough to stay in. We also researched independently for other guests reviews of those hotels and experiences of other Sundance customers through independent websites where they were also unhappy with the quality of the establishment they stayed in. Just because we did not call, does not mean we are not upset. In the 21st century, it is common to look at things online and to book things yourself. Also, we saw complaints online that guests would book a place and when they arrived, it was not available. That complaint was also very concerning. For people who work a lot and have high-demanding jobs, I do not need issues when it pertains to my vacations. Thus far, it appears as though Sundance Vacations is going to drag out this process hoping I either get tired of dealing with it or will settle for less than my parent's rightfully deserve. Between Marlene making the phone conversation more difficult than most customer service departments and not returning my call today or calling me today at the latest like was initially agreed-upon, it seems as though that is the case.I hope Sundance Vacations truly means it when they say they are confident they can come to a resolution with me because that would be great and I would be happy to resolve this problem, put it behind us, and no longer speak of it. However, if they continue to fight me on this, then this will be just the beginning of an unnecessary battle. I would prefer if we do not get into some ugly legal battle where we need lawyers, the media gets involved, and so forth. I just want them to return my call, speak with them, and get an agreed-upon resolution. As with any customer service company, it is cheaper to make it right than to fight an unhappy customer.I look forward to your response and I hope I receive a call from Marlene first-thing tomorrow morning (April 18th).Regards,
[redacted]