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J & J Lawn and tree Serivce Reviews (334)

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
January 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated January 5, regarding an update to the complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss her complaintOur attempts were as follows;
• January 6, 2016- call attempt, we left a message requesting that the customer call us back
• January 7, 2016- call attempt, we left a message requesting that the customer call us back
• January 8, 2016- call attempt, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as she did not return any of our callsIf *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

August 31, 2016Thank you for your letter dated August 24, regarding *** ***I was sorry to hear that *** *** was experiencing some financial difficulties that made it difficult for her to continue with her Vacation Program Agreement purchased on July 9, 2016.After we received the
letter from your office we attempted to contact *** *** to see what might be done to remedy the situationA manager from our Customer Service team contacted *** *** on August 25, and discussed the status of her accountOur records indicate that in the spirit of providing exemplary customer service we agreed to assist *** *** with the cancellation of her Vacation Program Agreement, in spite of there being no right of rescission associated with her purchaseWe emailed our standard Termination Agreement to *** ***, and as soon as the executed document is returned to us both parties will be fully released from their contractual obligations.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

Thank you for your letter dated December 16, regarding Steven ***I was sorry to hear that Mr. *** felt that the details of his Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. In his complaint to your office, Mr*** writes that he was misled about not just the details of his Vacation Program Agreement, but also went so far as to question its very existenceWe feel that this claim is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-coveredI have enclosed the pertinent pages of Mr***’ Agreement for your reference. Since receiving your letter, a representative from our Customer Service Department has been attempting to contact Mr*** in an effort to resolve this issueOur records indicate that we spoke with Mr. *** on December 16, and agreed to send him a copy of his Vacation Program Agreement so that we could discuss its contentsOur records indicate that we have since left voicemail messages and emails for Mr*** on multiple occasions (December 19th and October 21st, 2016), and as of this date we have been unable to discuss the matter with himThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve Mr***’ concerns. We trust this resolves Mr***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

Thank you for your letter dated February 11, regarding *** ***I was sorry to learn about Mr***’s dissatisfaction with his Vacation Program Agreement, particularly his apparent misunderstanding of some of the details of the programIt is never our intention to mislead clients, but
rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Upon receiving your letter we reviewed Mr***’s account and decided that in the interest of customer service we would honor his desired settlement to this complaint and cancel the contract that is associated with his vacation programOn March 1, we emailed our standard cancellation and release forms to Mr***, and he returned the executed document to us on March 2, Mr***’s Vacation Program Agreement has been effectively cancelled and both parties have been released from any and all future obligationsWe have also begun processing Mr***’s requested refund, which will be mailed to the address we have on file for himOur records indicate that Mr*** was satisfied with this resolution.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####.Sincerely,Ed C***SrManager, Customer Service Sundance Vacations

November 30, 2017Thank you for your letter dated November 17, regarding *** *** ***I was sorry to learn about *** ***’s dissatisfaction with her Vacation Program Agreement purchased on September 28, In particular, I was sorry to learn that she felt that our organization
was not “legit,” due to the presence of “fees outside of the ones [they] were made aware of.” It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.While there is no disputing the fact that *** *** has not to this point used any of the vacation weeks that she purchased through her Vacation Program Agreement, it is our position that there was no misrepresentation of the availability of vacation weeksIn her complaint to your office, *** *** claims that we did not inform them that they “could only travel based on what was available.” Vacationing through the services provided by Sundance Vacations is based on availability, as it is throughout the industryWhile we do guarantee availability to our clients if they book with enough advance notice, the vacation that *** *** was attempting to book did not meet those criteriaThe fact that travel is subject to availability is most clearly outline in the Consumer Disclosure Acknowledgment, and in the portion of that form copied below we ask that you notice that *** *** initialed “Yes” when asked if she understood this fact.*** *** also claims that she was unaware that the Vacation Program Agreement did not include the advance purchase of transportationNot only is this assertion without merit, but it would be animpossibility to include the transportation expenses in advance for the vacation weeks that *** *** purchasedOur clients utilize their vacation weeks over a number of years, and at the time of purchase none of the details necessary to make transportation arrangements are known (vacation destination, date of travel, number of travelers, departure city, etc.)To avoid any confusion, this fact is covered in our Agreement several times, most notably in the Consumer Disclosure Acknowledgment, where you can see in the segment below that *** *** initialed in the affirmative when asked if it was understood that no transportation expenses were included in her purchase.Regardless of these facts, when we received your letter we had a representative from our Client Resolution team research *** ***’s account in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that we had already cancelled *** ***’s account on November 16, (the day before we were made aware of her complaint to your office)Our records indicate that she was satisfied with this resolution.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####.Sincerely,Ed C***SrManager, Customer Care

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
December 9,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated December 9, regarding a complaint that was filed by *** ***After receiving your letter I reviewed *** ***’s account and found that he spoke with a representative from our client resolution department on December 8, During the conversation *** *** explained that as a result of a recent unforeseen incident he would no longer be able to afford his vacation programWe advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent *** *** his Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of *** ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Thank you for your letter dated May 17, regarding *** *** I was sorry to hear that *** ***was experiencing frustrations with the status of her *** *** *** It is never our intention todisplease our clients, and it is always disheartening to learn that a valued customer
might be dissatisfied.In her letter to your office *** *** asserted that she had “cancelled her account with sundance / plan withtan over years ago and they are still calling us and asking us to pay a past due renewal balance.” Whileit is accurate that *** *** has been receiving communications seeking payment of that balance, ourrecords indicate that *** *** Agreement was never cancelledThe last Customer notes we haveindicate that we were waiting for a call back from *** *** to finalize the cancellation, and after leavingthree different voicemail messages (on April 23rd, April 30th, and August 27th, 2015) without a return callwe left her account in an “Active” status, pending further communications.When we received your letter, we had a representative from our Customer Care team research *** ***account in order to ascertain what could be done to bring this matter to an amicable resolutionI amhappy to report that *** *** spoke with an Account Specialist at Travel Advantage Network on May 17,2017, and we agreed to honor her request and cancel her *** *** *** This action willensure that *** *** will not receive any further communications from either Sundance Vacations or*** *** ***We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould youhave any questions regarding this or any other matter, please do not hesitate to contact this office at

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA
November 12,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated November 12, regarding an update to the complaint that was filed by *** ***Although there has been no breach of contract on the seller’s part, in the interest of customer service we’ve agreed to cancel *** ***s account with refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementWe sent *** *** the release agreement on November 10, Once we receive the executed document in our office we will immediately finalize the cancellation of *** ***s contract and account
We now consider this complaint to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations, Inc

February 1, 2018Thank you for your letter dated January 23, regarding *** ***I was sorry to hear that *** *** felt that the details of his Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities
to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.*** *** also claims that he was “not aware nor totally informed of the additional charges to be incurred” with the Vacation Program, and that these omitted costs amount to “misrepresentation.” We feel that this assertion is completely without merit, and not at all representative of the efforts that our sales staff put forth when explaining the Vacation Program to new clientsThere are only two types of fees that are associated with *** ***’s Agreement that can be added to the vacation weeks as they are being utilizedThe first of these fees is the Annual Service Charge, which is covered in two separate places in the Vacation Program Agreement, and I have copied both of these sections for your reference below

May 3, 2018Thank you for your letter dated June 24, regarding *** ***I was sorry to hear that *** *** was dissatisfied with the promotional vacation voucher that he received when he visited our officeThese promotional vacation vouchers are procured through a third-party promotional
company, ***, and fully serviced by themFor this reason, it is difficult for us to comment on the details of the reservations process that was experienced by *** *** in particular.Upon receiving the letter from your office, however, we immediately contacted management at *** and inquired about *** ***’s experience when utilizing the promotional travel voucher that he received from our organizationTheir records indicate that *** *** did choose to enhance the promotional trip by acquiring more desirable flight times and upgraded accommodations, which resulted in the additional fees that were referenced in his letter to your office*** also informed us that *** *** contacted their office upon completion of his travel seeking clarification of the associated costs and asked to speak to a supervisorThe supervisor left a message for *** *** at the phone number on file, but their records indicate that *** *** never called backAfter our communications with the management team at ***, however, we are pleased to report that they are honoring *** ***’s request and his $deposit is being refunded in full.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Care Sundance Vacations

Thank you for your letter dated June 21, regarding *** ***I am writing this letter to inform your office that we have come to an amicable resolution to this matter. Our records indicate that a manager from our Customer Service team contacted Ms*** on July 1, and discussed the status of her accountAt the end of the conversation Sundance Vacations agreed to honor Ms***’s request and cancel her Vacation Program Agreement as she requested, and we offered to issue her a refund of 100% of the principal paid towards the AgreementOur records indicate that Ms*** was satisfied with this resolutionWe have emailed our standard Termination Agreement to Ms***, and as soon as it is signed and returned to us her Vacation Program Agreement will be effectively cancelled and both parties will be released from their contractual obligations. We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes
Barre, PA
August
12,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn:
*** ***
Birney Avenue
Moosic,
PA
RE:
*** ***, ID ***
*** ***:
Thank
you for your letter dated August 10, regarding a complaint that was filed
by *** ***After receiving your letter I reviewed *** ***’s
account and found that she spoke with a representative from our customer
service department on August 10, During the conversation *** ***
explained how purchasing the vacation package has resulted in a financial
hardship for herWe advised *** *** that although there has been no
breach of contract on the seller’s part, in the interest of customer service we
would cancel her account upon the receipt of an executed Confidential
Termination and Release AgreementThat same day we sent *** *** her Confidential
Termination and Release AgreementThe executed document was received in our
office that same day and we immediately finalized the cancellation of *** ***’
account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your letter dated June 10, regarding *** ***I was sorry to hear that Ms. *** felt that the decision to purchase her Vacation Program Agreement was hastily made, without an opportunity to review the pertinent detailsThroughout our sales process it is one of
our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase. Ms***’s complaint to your office contains no specific complaints about the Vacation Program that she purchased, so it is not possible for us to discuss the Program itselfOur records indicate that Ms. *** has never attempted to utilize the services that she purchased in the Vacation Program Agreement, and until we received a letter from her on February 27, we had no reason to believe that she was anything other than satisfied with her purchaseOur records indicate that a representative from our Customer Service department contacted Ms*** when we received that letter, and that Ms*** declined to speak with us and hung up. When reading Ms***’s letter to your office, I was also concerned about the level of confusion she expressed regarding the financing arrangement she entered into on October 17, When purchasing her Vacation Program Agreement, Ms*** was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and ask that you notice that Ms*** initialed and signed all of them, signifying that she understood their contents. It is also likely that many of Ms***’s complaints were fueled by her involvement with the Boycott Sundance Vacations page on ***This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWhile there is no record of Ms*** posting on that page, it is the most likely source of the “research” which led her to believe that she “was not dealing with a reputable company.” Upon receiving the letter from your office regarding Ms***’s complaint a manager from our Customer Service department attempted to contact her in an effort to see what could be done to address the matterUnfortunately, we have been unsuccessful in reaching an agreement thus far with Ms***, so we are unable to offer a resolution to this complaintOur records indicate that we offered to cancel Ms***’s Travel Program Agreement as she requested, and we offered to refund her an amount that we deemed fair and equitableMs*** didn’t feel that this offer was sufficient, and further calls to continue efforts to settle this matter amicably have thus far gone unansweredI remain confident that if given the opportunity we could resolve Ms***’s concernsIf Ms*** would like to discuss her complaint and continue being an active participant in its resolution, I would encourage her to contact our Customer Service department at her earliest convenience. We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (800)220-9400. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: We spent hour at a supposedly hour meetingGeorge, the main guy who spoke about how great this is, we would be saving so much money on vacations, the hotels were 1st class and if we booked them ourselves would cost over $4,He showed us pictures and videos of places we could stay at, they looked very nice and luxuriousTold us about all the vacations his family goes on and the places he stays at, all sounded goodGeorge said they could offer these prices at these beautiful hotels because they buy into them or something like thatThe price he gave was $for weeks, then brought in the sales people for us to meet and talk to. We said no to the 1st sales pitch, then was given another sales pitch, said no to that one as wellThen the person brought out his boss who pitched another plan, we said no to that one, then she gave another sales pitch with a lower priceWe also asked about all inclusive places only to be told it was an additional amount for a wrist band ($a day per person), how is that all inclusive? We looked at places just to test if we could actually book a place when and where we wanted to go and we couldn't, so we said no again for the final timeWe thought we were done with the sales pitches, went back to collect our "free prize" for going there only to have another person give us one last sales pitch. He made it seem that we would have no problem at all booking a place where and when we wanted to go so we bought itCame home, tried for awhile to book a place when and where we wanted top go only to have the same thing happenThere was no place available where we wanted to go and whenWe tried several places and could not find a place or if there was, the hotel did not look that nice.I just went online now to see the hotels, I saw quite a few places that were not hotels but motels, condominiums and peoples houses (I'm assuming people buy them to rent them out)Some of them did not have pictures of the rooms, gave descriptions of what may be included (there was a line that said not all rooms have all of the following amenities: no phone, no linens provided, no laundry, no ac)They also gave a pitch about Excess inventory and the many places we could chose from for only $a week, going through the list is the same hotels/motels,/condominiums/houses at the same locations.So yes, I feel like it is a scam when you have sales people talk about how nice the hotels are, what is included and we would never have a problem going on a vacation when and where we wantedThe hotels are not luxurious, not that many to choose from and same locationsI don't want to talk to anyone from Sundance over the phone, I spent hours with them talking about how great it is in person, I have no desire to spend more time on the phone listening to another sales pitchI spent hours on May 13th searching on my own at home, I just spent another hour looking now on their website seeing if I was missing something and I am not missing anything. When people say no to several pitches, they should not be brought back to be given a last ditch effort one with a lower priceThe people should be able to receive their "free prize" and go homeIn the beginning when all the people were in the 1st room listening to George, there was a guy who kept falling asleep because he went to a concert the night beforeSeveral times George poked at him to wake him up, asked if he wanted a one on one meeting with someone else to pitch the deal, one time several people in the room started laughing and that didn't even wake the guy upSo you tell me how great is this company that they wanted to try and sell a guy who clearly wasn't in his right mind to buy anything or even be there this package?
Regards,
*** ***

July 5, 2017Thank you for your letter dated June 26, regarding *** ***I was sorry to hear that *** *** felt that her Vacation Program Agreement was not satisfactorily fulfilling her vacation needsIt is never our intention to displease our clients, and it is always disheartening to
learn that a valued customer might be dissatisfied.In her letter to your office *** *** stated that she was experiencing frustrations with our reservations process and was looking for relief from her AgreementUpon receiving your letter, we immediately had a representative from our Customer Care team contact her in an effort to see how we could be of assistanceOur records indicate that during a phone call on June 26, a representative from our Customer Care team had the opportunity to speak with *** ***, and our records indicate that we were able to bring this matter to an amicable resolutionWe were able to review the reservations procedures outlined in the Vacation Program Agreement, and we agreed to revise *** ***’ Agreement to alleviate her concerns about some of the associated costsOur records indicate that *** *** was satisfied with the customer service we provided, and she has made reservations to utilize the Vacation Program to vacation in Florida in the near future.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
January 29,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated January 28, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on August 25, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand
After receiving your letter a manager from our customer service department contacted *** *** to discuss his complaintIt was apparent that as a result of reading negative online reviews, he no longer wanted his vacation programAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel his account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** *** his Confidential Termination, Release and Refund AgreementOnce we receive the executed document in our office we will immediately finalize the cancellation of *** ***’s contract and process the applicable refund
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept the deal as offered: refund of $I would also ask one additional piece: that there will be no hit to my creditThank you
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
They have not attempted to contact me numerous times nor are they waiting on me to return their callThey spoke with my father, *** ***, on Friday, April 14th when this letter was datedMy father then texted me immediately with the number to reach them so I could deal with them on his behalfI then called immediately and let two voicemails before my call was returnedAfter speaking to Marlene for over minutes who continuously gave me push-back and tried to sell me on the product more than resolve my conflict, she finally agreed to bump the situation up to her supervisor regarding a potential resolutionThat was the end of our call Friday eveningIt was left that I was waiting to hear back from Sundance Vacations regarding a potential resolutionMarlene told me I would either hear back that day (on Friday) if her supervisor was still in, or if not, she would return my call Monday, April 17thIt is now the evening of Monday, April 17th and I have yet to hear anything from Marlene or any other representative of Sundance VacationsI even called in the late afternoon today, Monday, April 17th, as a reminder that I am waiting on someone to return my call. Additionally, a predatory, high-pressure sales environment was present at the time of the saleThis can be seen through the high-pressure sales tactics the company likes to describe as "high energy"However, when people try to leave the environment and they use terms like, "you can only get this deal today" and "you have to buy today" which means people have no time to think about it, it create an environment of pressureThey also may have received information in the packet after purchasing their vacation packages, however, the information that was verbally explained to them before entering into the purchase (when the contract was signed) was grossly different causing them to be misled. Sundance Vacations likes to quote their records of contact and the dates they attempt to call and so onI find that interesting considering I mailed a certified letter regarding my complaint to Sundance Vacations which they signed that they received on March 11thHowever, they did not contact me until I filed a complaint with the Revdex.comAlso, when speaking with Marlene, she told me, on a recorded line, that they never received such a letter from me according to their recordsIn addition, do they have a record of me attempting to contact someone over the "Chat" feature on Sundance's website? I ask because when I initially called and left voicemails for Marlene on April 14th, I attempted to use the Chat feature and it said to hang on, someone would be with me momentarilyI left that up for 30-minutes and not a single person was availableAt best, that shows your lack of responsiveness and follow throughAt worst, it shows that your records are not all that accurate.Regarding having no record of us calling and complaining about our purchase, that does not mean an unhappy customer does not existAdditionally, the fact that we did not call does not provide any proof that we are not upset like your response is insinuatingI have tried numerous times to book vacations and could not find suitable places that I felt were cleanly enough to stay inWe also researched independently for other guests reviews of those hotels and experiences of other Sundance customers through independent websites where they were also unhappy with the quality of the establishment they stayed inJust because we did not call, does not mean we are not upsetIn the 21st century, it is common to look at things online and to book things yourselfAlso, we saw complaints online that guests would book a place and when they arrived, it was not availableThat complaint was also very concerningFor people who work a lot and have high-demanding jobs, I do not need issues when it pertains to my vacations. Thus far, it appears as though Sundance Vacations is going to drag out this process hoping I either get tired of dealing with it or will settle for less than my parent's rightfully deserveBetween Marlene making the phone conversation more difficult than most customer service departments and not returning my call today or calling me today at the latest like was initially agreed-upon, it seems as though that is the case.I hope Sundance Vacations truly means it when they say they are confident they can come to a resolution with me because that would be great and I would be happy to resolve this problem, put it behind us, and no longer speak of itHowever, if they continue to fight me on this, then this will be just the beginning of an unnecessary battleI would prefer if we do not get into some ugly legal battle where we need lawyers, the media gets involved, and so forthI just want them to return my call, speak with them, and get an agreed-upon resolutionAs with any customer service company, it is cheaper to make it right than to fight an unhappy customer.I look forward to your response and I hope I receive a call from Marlene first-thing tomorrow morning (April 18th).Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business did contact me and we did reach an agreement for a full refundI did, however, ask them for a final copy of the termination agreement, which they have not yet returned to meAdditionally, I have not yet received the refund check
Regards,
*** ***

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