J & J Lawn and tree Serivce

Sundance Vacations, Inc
*** *** *** ***
Wilkes
Barre, PA
July
8,
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic,
PA
RE:
***
***, ID ***
Ms***:
Thank
you for your letter dated July 1, regarding a complaint that was filed by ***
***After receiving your letter a manager from our customer service
department contacted Ms*** to discuss her concernsDuring the
conversation Ms*** explained that she was currently experiencing a
financial hardship and as a result could not afford to maintain her vacation
programWe advised Ms*** that although there has been no breach of
contract on the seller’s part, in the interest of customer service we would
cancel her account upon the receipt of an executed Confidential Termination and
Release AgreementOn July 6, we sent Ms*** her Confidential Termination
and Release AgreementOnce we receive the executed document in our office we will
immediately finalize the cancellation of Ms***’s account
We
trust this resolves the complaint and ask to be notified if it is not
considered resolvedShould you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer
Service
Sundance
Vacations

Thank you for your letter dated May 17, regarding *** *** I was sorry to hear that *** ***was experiencing frustrations with the status of her *** *** *** It is never our intention todisplease our clients, and it is always disheartening to learn that a valued customer
might be dissatisfied.In her letter to your office *** *** asserted that she had “cancelled her account with sundance / plan withtan over years ago and they are still calling us and asking us to pay a past due renewal balance.” Whileit is accurate that *** *** has been receiving communications seeking payment of that balance, ourrecords indicate that *** *** Agreement was never cancelledThe last Customer notes we haveindicate that we were waiting for a call back from *** *** to finalize the cancellation, and after leavingthree different voicemail messages (on April 23rd, April 30th, and August 27th, 2015) without a return callwe left her account in an “Active” status, pending further communications.When we received your letter, we had a representative from our Customer Care team research *** ***account in order to ascertain what could be done to bring this matter to an amicable resolutionI amhappy to report that *** *** spoke with an Account Specialist at Travel Advantage Network on May 17,2017, and we agreed to honor her request and cancel her *** *** *** This action willensure that *** *** will not receive any further communications from either Sundance Vacations or*** *** ***We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould youhave any questions regarding this or any other matter, please do not hesitate to contact this office at

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
January 29,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated January 28, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on August 25, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand
After receiving your letter a manager from our customer service department contacted *** *** to discuss his complaintIt was apparent that as a result of reading negative online reviews, he no longer wanted his vacation programAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel his account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** *** his Confidential Termination, Release and Refund AgreementOnce we receive the executed document in our office we will immediately finalize the cancellation of *** ***’s contract and process the applicable refund
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
November 2,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
Thank you for your letter dated October
29, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***s misunderstanding regarding the terms and conditions of the vacation package that he purchased from us on July 24, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation package that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand and cover *** ***s specific concerns within our documentationTo assist in your review of this complaint I am enclosing the applicable signed pages of *** ***s contract that document the concerns that are being raised in this complaint
To ensure that all of our clients are 100% satisfied with their purchase we utilize a “Comfort Call” processThis process entails our customer service department making several attempts to contact the client beginning the day after the vacation package is purchasedThe purpose of this call is to welcome them to the program and to see if they have any questionsIf a client expresses concerns about their purchase, we hold everything until the issues are resolved to their satisfactionA representative from our customer service department spoke with *** *** on July 25, for this purposeAt that time *** *** advised us that he had no questions regarding his vacation program and the call ended
Regarding *** ***s comment that the promotional gift was free, please note that the promotional item is something that we offer to all of our prospective clients for attending one of our presentations, and as a result is not something that is “won”The cruise is not “free” as there are taxes and travel fees that the traveler is responsible for payingI have enclosed a copy of the siletter that was signed by *** *** on July 24, The siletter specifically advises our prospective clients that “This is a gift and is not a prize that you have wonA refundable $deposit is not due today, but is required prior to selecting your travel datesThe deposit will be applied to the following per person charges; government taxes, carrier and agency imposed fees which can range from $to $185”*** ***s signature acknowledges having read and understood the purpose of our promotional item
Regarding *** ***s comment in relation to the disclosure of the fees that are associated with his vacation program, please reference the following sections of the enclosed contract:
• Please reference page 1, bullet point of *** ***s contract where you’ll find the notification of a $annual service charge
• Please reference page 2, section 1, bullet point “E” of *** ***s contract where you’ll find the notification of an upgrade charge for discount prime, prime and holiday season
• Please reference page 2, section 1, bullet point “F” of *** ***s contract where you’ll find the notification of a reservation fee based on seasonality and unit size
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line items 2, and which all disclose the fees that are applicable to *** ***s vacation program*** *** answered “yes” to these questions and signed this form indicating his acknowledgement of the items contained within
Regarding *** ***s comment in relation to his right to cancel the contract that is associated with his vacation program, please reference the following sections of the enclosed contract:
• Please reference page 3, section of *** ***s contract where you’ll find the Binding Nature and Modification clauseThis clause specifically states “Traveler acknowledges that this Agreement IS NOT SUBJECT TO ANY “RIGHT OF RESCISSION” AND MAY NOT BE CANCELLED, the Agreement being in full force and effect from the date of its execution”
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line item which asks “Do you understand that the Vacation Program Agreement is legally binding and not subject to a right of rescission under applicable law or regulation?”*** *** answered “yes” to this question and signed this form indicating his acknowledgement of the items contained within
On October 6, a representative from our customer service department advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account without refund upon the receipt of an executed Confidential Termination and Release Agreement*** *** accepted our offer and we sent him the release agreementOn October 16, we received the executed document (copy enclosed) and immediately finalized the cancellation of *** ***s contract and account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations, Inc

Thank you for your letter dated February 21, regarding Gail ***I was sorry to learn about Ms***’s dissatisfaction with her Express Travel Agreement purchased on October 23, In particular, I was sorry to learn that she felt that many of the costs associated with her
Agreement were not covered adequatelyIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. In her complaint to your office Ms*** makes reference to many “hidden fees” and “extra costs” that were not explainedAs a point of reference I have included two pages of her Express Travel Agreement for you to considerPlease note that on the Express Travel Agreement we have our clients initial either “YES” or “NO” to a series of easy-to-understand questions that cover all of the fees associated with the Travel AgreementIn the sections of that Agreement copied below, you can see that Ms*** initialed in the affirmative that she understood these costs.Furthermore, we also provided Ms*** with an addendum to her Agreement: our Reservation Fee ScheduleI have also enclosed this document for your referenceThis full page, infographic-style document makes the fees associated with any possible vacation that can be taken through our services easy to see and understandPlease note that Ms*** signed this document, indicating that she understood its contents and accepted the terms detailed therein. After receiving your letter a manager from our customer service department began to try to contact Ms. *** in an effort to discuss her complaintUnfortunately we have been unable to contact her, having left messages to contact us at the number listed on this complaint on three occasions (2/29, 3/2, and 3/4/16)As a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve Ms***’s concernsIf Ms*** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience. We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at 1-###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
January 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated January 5, regarding an update to the complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss her complaintOur attempts were as follows;
• January 6, 2016- call attempt, we left a message requesting that the customer call us back
• January 7, 2016- call attempt, we left a message requesting that the customer call us back
• January 8, 2016- call attempt, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as she did not return any of our callsIf *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA
November 12,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated November 12, regarding an update to the complaint that was filed by *** ***Although there has been no breach of contract on the seller’s part, in the interest of customer service we’ve agreed to cancel *** ***s account with refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementWe sent *** *** the release agreement on November 10, Once we receive the executed document in our office we will immediately finalize the cancellation of *** ***s contract and account
We now consider this complaint to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
December 14,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated December 7, regarding a complaint that was filed by *** ***On December 8, a manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that the current cost of her vacation program was causing her a financial hardshipTo resolve *** ***’s concerns we offered to revise her program to weeks of vacation at a cost of $3,Our offer also included releasing *** *** from the remaining balance of more than $1,*** *** accepted our offer and her account was adjusted accordingly
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

March 19, 2017Thank you for your letter dated March 8, regarding *** ***I was sorry to hear that *** *** felt that we had not addressed the concerns that he had expressed in his original letter of complaint to your officeWhile *** *** insists that he has found it impossible to make reservations to utilize any of his purchased vacation weeks, we again emphasize that we would like to assist him in doing so if he is interested.*** *** asserts that the only response he will accept is a cancellation with a full refundWe do not feel that this is warrantedIn order to reach an amicable resolution to this matter, though, Sundance Vacations would be willing to refund *** *** 66.6% of the principal paid towards his Vacation Program and cancel the Agreement, also relieving him of responsibility for the $10,still owed on the contractTo date, *** *** has paid $4,towards the Vacation Program, so our refund offer would be for $3,If this is acceptable, we ask that *** *** contact us so that we can provide him with the appropriate paperwork to sever our relationshipAs an alternative, we would offer *** *** the full use of four (4) vacation weeks for the remaining $1,of principal paid.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
January 19,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** *** ID ***
*** ***:
Thank you for your
letter dated January 14, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss her complaintOur attempts were as follows;
• January 14, at 7:58pm- call attempt, we left a message requesting that the customer call us back
• January 16, 2016- call attempt at 4:31pmpm, we left a message requesting that the customer call us back
• January 19, 2016- call attempt at 5:09pm, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as she did not return any of our callsIf *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

March 25, 2016Thank you for your letter dated March 17, regarding *** ***I was sorry to learn about *** ***’s dissatisfaction with her Vacation Program Agreement purchased on September 14, In particular, I was sorry to learn that she claimed that she had “not been able to
use” our services because of a lack of available properties, and that she wanted to be “out of this relationship.”*** *** claims that she has made “exhausting effort[s]” to make a reservation on her own, presumably by booking online at Travel Advantage Network’s websiteWhile she claims that she made attempts to book vacations “a year in advance,” there is no record of her doing so available to usThis is not in any way an allegation that she did not attempt to do so, but simply an acknowledgment that there are no records kept of general searches for availability made on that website (www.planwithtan.com)What is certain, however, is that we have no records of *** *** attempting to make any reservations by speaking to any of our reservationists by phone.It is also apparent that much of *** ***’s complaints were fueled by her involvement with the Boycott Sundance Vacations page on ***This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWe monitor the Boycott Sundance Vacations *** page in an effort to address any issues that our customers might be having, and we noticed instances of *** *** seeking advice on what best strategies could be employed to cancel a Sundance Vacations AgreementOn March 17, (the same day that *** *** filed her complaint with your office) we noted that she posted on that page that she had “read your cancellation article,” and was hopeful that these strategies would work for her.Upon receiving your letter our Customer Service team immediately began attempts to contact *** *** to see what could be done to remedy the situationAccording to our records we have left voicemail messages for *** *** on multiple occasions (March 18, March 22, March and March 24, 2016), all requesting that she contact us by phone so that we can discuss her account and reach an amicable resolutionThe only responses that we have received thus far (other than a brief phone call on March 23, to say she couldn’t talk because she was at work) have been emails from *** ***, mostly reiterating her version of the facts stated in her complaint.As of the writing of this letter we have not been able to converse with *** ***, and as a result we are not able to offer a resolution to this complaint at this timeI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** continues to be an active participant in the resolution of her complaint I am certain this matter will be resolved satisfactorilyI would encourage *** *** to contact our Customer Service department at her earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
February 10,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated February 5, regarding a complaint that was filed by *** ***A manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that the current cost of her vacation program was causing her a financial hardshipIn an effort to resolve *** ***’s complaint we offered to revise her vacation program to a paid-in-full status, which would give her weeks of vacation at a cost of $*** *** accepted our offer and her account was adjusted accordinglyAs a result of this change *** *** has been released of the remaining balance on her account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 13, 2018Thank you for your letter dated April 3, regarding *** ***I was sorry to hear that *** *** was confused regarding the status of the Vacation Program Agreement that she entered into on August 26, I am happy to report that this matter has been addressed and clarified to the satisfaction of *** ***.In her letter to your office *** *** stated that she had cancelled her VIP Vacation upgrade with Sundance Vacations on January 19, 2018, but “for months in a row, they have been deducting $96.20” from her accountWhile it is true that those debits were made on the credit card that we have on file for *** ***’ account, they were not for the VIP Vacation upgrade that she cancelled, but for the remaining balance on her original Vacation Program Agreement.During a phone call with one of our Customer Care Specialists on April 3, 2018, these details were explained to *** *** and our records indicate that she was satisfied with the assistance of our Customer Care team.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Care Sundance Vacation

Sundance Vacations, Inc
2** *** *** *** *** *** ** ***
November 9,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** *** *** *** *** ** ***
RE: *** *** ** ***
*** ***
Thank you your letter
dated November 4, regarding a complaint that was filed by *** ***After receiving your letter a manager from our customer service department was able to speak with *** *** regarding this complaint*** *** explained that as a result of registering her promotional certificate in an untimely manner, she chose to pay a non-refundable $extension fee*** *** further explained her misunderstanding that the deposit associated with the promotional certificate was $per person, instead of the correct amount of $per person that is documented on her promotional certificate*** *** confirmed that she is no longer interested in utilizing her promotional certificate and that the promotional company, *** *** *** ***, is refunding her $deposit*** *** can expect to receive her refund within business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations

February 16, 2018Thank you for your letter dated February 8, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosed, or that the value was less than anticipatedIt is never our intention to mislead
clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her letter to your office *** *** claims that when she looked to utilize her Vacation Program that “there is not even any availability.” We take exception to this claim, particularly because there is no record of *** *** ever attempting to use her vacationsIn fact, when a manager from our Customer Care team contacted *** *** regarding this matter, *** *** was offered availability for a high- demand week of vacation (in August 2018) in Ocean City, Maryland and refused to even consider the ideaOther than this conversation there is no record of any denial of service or lack of availability affecting *** *** whatsoever, and if she were interested in utilizing her vacation week we would be more than happy to assist her in that endeavor.*** *** also makes a complaint regarding the value presented by the Vacation Program, referencing the fees associated with travelling during various times of the year or with acquiring units with additional bedrooms to vacation inWhile we cannot speak to the prices that may be found elsewhere for these vacation options, the fees that *** *** refers to were well-covered when she purchased her Vacation ProgramI have copied *** ***’s Seasonality Guide and Reservation Fee Schedule, both of which utilize easy-to-read infographics to ensure that all of the associated fees are clearly understoodWe ask that you notice that *** *** signed both of these forms, indicating that she understood their contentsFurthermore, all of our clients are provided with a Consumer Disclosure Acknowledgment, which reinforces all of the key points of the Vacation Program through a series of questions which they must answerWe have also provided a copy of this form, and we ask that you notice that *** *** answered in the affirmative when asked if she understood the fees that were associated with her Vacation Program.Since receiving your letter, a manager from our Customer Care department has discussed this matter with *** ***, and in the spirit of providing exemplary customer service has agreed to honor her request and cancel her Vacation Program Agreement and issue her a complete refund, in spite of the fact that there is no right of rescission associated with the Vacation ProgramWe have sent *** *** our standard Termination Agreement, and as soon as she returns the executed document her account will be effectively cancelled.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 1, 2016Thank you for your letter dated February 19, regarding a complaint that was filed by *** ***I was discouraged to learn that *** *** was rejecting our response, particularly because I was clear in that response that I was “confident that if given the opportunity we could resolve *** ***’s concerns.” *** *** responded by merely reiterating his original complaint to your office, and by copying/pasting a segment of the Pennsylvania Consumer Protection Laws that do not pertain to this particular purchase (as outlined in our prior response to his original complaint).Upon receiving his rejection of our response to the complaint to your office, a representative from our Customer Service team attempted to contact *** *** in an effort to remedy the situationOur records indicate that messages were left for *** *** on February 25, February 27, and February 29, As of the writing of this letter we have not heard back from *** ***Unfortunately it appears that *** *** is continuing his refusal to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI still remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution I would again encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely,Ed C.SrManager, Customer Service