J & J Lawn and tree Serivce

February 11, 2016Thank you for your letter dated March 1, regarding a complaint that was filed by *** ***I was sorry to hear that *** *** was dissatisfied with the offer to terminate her agreement with Sundance Vacations, and I am still hopeful to resolve this issue
satisfactorily.After receiving your letter I immediately researched *** ***’s account to discern what had transpiredOur records show that *** *** contacted our Customer Service team on February 26, and requested to cancel her Vacation PackageIn an effort to provide excellent customer service we agreed to cancel *** ***’s Vacation Program Agreement, as she outlined in her complaint to your officeOver the course of that conversation we informed *** *** that we would relieve her of the $4,still owed on her Vacation Program AgreementOur records indicate that *** *** never requested a refund of monies paid, nor was she offered such.Since receiving the letter from your office our Customer Service team has attempted to reach *** *** on three different occasions: March 2, March 4, and March 7, We were unable to speak to *** *** on any of these attempts, although we have left voicemail messages asking her to call us backAs a result we are not able to offer a resolution to this complaint, although I remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss her complaint and become an active participant in its resolution I would encourage her to contact our Customer Service department at her earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The contract in question was signed under extreme duress after the sales presentation had been completed, we stated our issues of affordability numerous timesThe other individuals in the presentation had already goneWe were all that remained and our resistance was notedWhen we proved to be a difficult close, a deluge of sales people presented themselves further lengthening our stay beyond our comfort as the exertion of high pressure tactics were employed after several hours of coercion
Regards,
*** ***

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
January 19,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** *** ID ***
*** ***:
Thank you for your
letter dated January 14, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss her complaintOur attempts were as follows;
• January 14, at 7:58pm- call attempt, we left a message requesting that the customer call us back
• January 16, 2016- call attempt at 4:31pmpm, we left a message requesting that the customer call us back
• January 19, 2016- call attempt at 5:09pm, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as she did not return any of our callsIf *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

May 17, 2017Thank you for your letter dated May 14, regarding *** *** ***I was sorry to hear that *** *** felt that her Express Travel Agreement was not satisfactorily fulfilling her vacation needsIt is never our intention to displease our clients, and it is always disheartening to
learn that a valued customer might be dissatisfied.In her letter to your office *** *** claims that Sundance Vacations “lied and...misrepresented” the availability of vacation properties through her Express Travel AgreementWhile it is true that *** *** has not used any of the vacation weeks that she purchased through her Agreement, we take great exception to this inaccurate portrayal of our servicesIf *** *** has found that making reservations is difficult by attempting to do so online, we would be more than happy to provide her with personal assistance in fulfilling her vacation needsSuch assistance would have been virtually impossible to provide in this particular instance, however, as *** *** filed her complaint to your office on the same day that she purchased her Express Travel Agreement, having never attempted to contact us in any way.Since receiving your letter, a manager from our Customer Care Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (May 15th, May 16th, and May 17th, 2017), and as of this date she has not returned any of these callsAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Care department at her earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed CSrManager, Customer Care

February 17, 2016Thank you for your letter dated February 8, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department contacted *** ***During the course of a conversation on February 5, we attempted to discuss
his complaint with *** ***Unfortunately *** *** informed us that he was not willing to discuss anything with us, including the complaint that he filed through your officeHe demanded that the only communications he would have with us would be via email, and hung up on us.In reference to the details of his complaint to your office, we see that it is chiefly about our denying him what he thinks is his right to rescissionWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***Please note the section of the Agreement referenced below, as well as the pertinent section of the Consumer Disclosure Acknowledgment which shows *** ***’s initials in the “Yes” column(I have also attached these documents for your reference)As discussed earlier, *** *** refused to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn addition, as of today's date (5/18/17) we have received a full refund
Regards,
*** ***

Thank you for your letter dated May 24, regarding *** ***I was sorry to hear that *** *** felt that the decision to purchase her Vacation Program Agreement was hastily made, without an opportunity to review the pertinent detailsThroughout our sales process it is one of our main
priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.*** ***’ complaint to your office contains no specific complaints about the Vacation Program that she purchased, so it is not possible for us to discuss the Program itselfOur records indicate that *** *** has never attempted to utilize the services that she purchased in the Vacation Program AgreementOn November 11, 2016, *** *** contacted our Client Resolution team looking for relief from her contractual obligations due to a change in her employment statusOur records indicate that our staff agreed to revise *** ***’ Vacation Program, relieving her of more than $6,of principal owed on the Agreement.When reading *** ***’ letter to your office, I was also concerned about the level of confusion she expressed regarding the financing arrangement she entered in to on September 7, When purchasing her Vacation Program Agreement, *** *** was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and ask that you notice that *** *** initialed and signed all of them, signifying that she understood their contents.Since receiving your letter, a manager from our Customer Care Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemailmessages for *** *** on three occasions (June 1st, twice on June 2nd, 2017), and as of this date she has not returned any of these callsAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’ concernsIf *** *** would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Care department at her earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***Sincerely,Ed C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your letter dated April 22, regarding *** ***I was sorry to learn about Ms. ***’s displeasure about the contact attempts made in an effort to collect scheduled paymentsI am also concerned about Ms***’s assertion that *** Financial, the organization
responsible for the financing arrangement Ms*** entered in to, is in any way operating outside of applicable laws or regulations. Upon receiving your letter, we reviewed Ms***’s account in an effort to discover the facts surrounding this issueWe requested the phone records associated with Ms***’s account from a manager at *** Financial so that we could judge the extent of their collection effortsI have enclosed a copy of this report for your reference, and we ask that you notice that ***’s staff has never attempted to call Ms*** “times a day” as she claimedIn fact, there was never more than one call a day to each of the numbers affiliated with Ms***’s account, and never more than three times in one week. Ms*** also states that the manner in which *** Financial is contacting her is illegal, claiming that the use of an “automated dialing system” is being employedThis is also untrue, as the collections staff at *** Financial do not rely on any sort of automated systemTheir records indicate that one of their representatives explained that they use a “click-to-dial” system, which differs from an auto-dialer in that the representatives need to manually enter each and every account number in to the computer and inspect the notes before they click a button which does the dialing for themThis sort of technology is well within the standards and practices allowed by all applicable laws and regulations. We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

February 14, 2017Thank you for your letter dated February 3, regarding *** ***I was sorry to learn that *** *** was displeased with the Vacation Program Agreement that he purchased on November 19, 2015, particularly based on his assertion that he is unable to utilize the vacation
weeks he has at his disposal.When we received the letter from your office we immediately began researching *** ***’s account in an effort to ascertain what had occurred to make him so displeasedUpon doing so we discovered some facts that are slightly different from those that *** *** put forth in his complaintIn his complaint, *** *** makes an insinuation that he has “tried” to use the vacation weeks that he purchased, and has not been able toUpon inspection of the client notes associated with *** ***’s account, we see that there were two consecutive weeks of reservations made for vacation accommodations in Maui*** *** contacted our reservations staff on July 22, and informed them that he had to cancel his reservation for that vacationWhile he was in his right to do so due to his purchase of our Vacation Assurance Protection, if “there is no way that [he] can use it,” it is most certainly not because of any failure to provide the promised services outlined in *** ***’s Vacation Program Agreement.Since receiving your letter, a representative from our Customer Service Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (February 3rd, February 13th and February 15th, 2017), and as of this date we have not been able to discuss this matter with himAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
February 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** *** ID ***
*** ***:
Thank you for your letter
dated February 1, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss his complaintOur attempts were as follows;
• February 4, 2016- call attempt, we left a message requesting that the customer call us back
• February 5, 2016- call attempt, we left a message requesting that the customer call us back
• February 8, 2016- call attempt, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as he did not return any of our callsIf *** *** would like to discuss his complaint I would encourage him to contact our customer service department at his earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

March 17, 2016Thank you for your letter dated March 10, regarding *** ***I was sorry to hear that *** *** felt that the decision to purchase his Vacation Program Agreement was the product of our Sales staff “pressuring” him to do soIt is never our intention to “pressure” clients,
but rather one of our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.When reading *** ***’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered into on September 8, When purchasing his Vacation Program Agreement, *** *** was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and ask that you notice that *** *** initialed and signed all of them, signifying that he understood their contents.Upon receiving the letter from your office regarding *** ***’s complaint a manager from our Customer Service department attempted to contact him in an effort to see what could be done to address the matterUnfortunately, we have been unsuccessful in reaching *** ***, leaving voicemail messages on three occasions (March 15, March 16, and March17, 2016)As of the writing of this letter we have not heard back from *** ***, so we are unable to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution, I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service Sundance Vacations

October 28, 2016Thank you for your letter dated October 18, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, *** *** writes that she was misled about the various fees that are associated with her Vacation Program AgreementWe feel that this claim is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-coveredI have enclosed the pertinent pages of *** ***’s Agreement for your reference.There are only three fees that are associated with *** ***’s Agreement that are in addition to the base price of her vacation weeksThe first of these fees is the Annual Service Charge, which is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate columnWe ask that you note *** ***’s initials in the “Yes” column for question number below, signifying that she was aware of the fact that there was a Service Charge due annually.In addition to the Annual Service Charge there are only two other fees that *** *** can be claiming were never explained: the Unit Size and Unit Upgrade Fee and the Prime Season UpgradeIn the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied belowI have also enclosed copies of the pertinent sections of the Agreement for your reference.These fees are also covered in the Consumer Disclosure Acknowledgment, and I have copied questions number 8, and below, which shows *** *** initialing in the “Yes” column, indicating that she was aware of the upgrade fees associated with the Vacation Program.To ensure that these fees are clearly imparted to our clients they are also provided with a Seasonality Guide, which uses an easy-to-understand infographic as a means of ensuring that all details are clearly coveredI have enclosed a copy of this form for your reference, and we ask that you notice that *** *** signed the form signifying that she understood its contentsThe portion of the form that details these fees is copied below, and we ask that you notice *** ***’s signature immediately below the portion that details the fees associated with travelling during various times of the year.Since receiving your letter, a representative from our Customer Service Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (October 19th, October 24th, and October 26th, 2016), and as of this date we have been unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concerns.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

Thank you for your letter dated April 22, regarding *** ***I was sorry to learn about Ms. ***’s displeasure about the contact attempts made in an effort to collect scheduled paymentsI am also concerned about Ms***’s assertion that *** Financial, the organization
responsible for the financing arrangement Ms*** entered in to, is in any way operating outside of applicable laws or regulations. Upon receiving your letter, we reviewed Ms***’s account in an effort to discover the facts surrounding this issueWe requested the phone records associated with Ms***’s account from a manager at *** Financial so that we could judge the extent of their collection effortsI have enclosed a copy of this report for your reference, and we ask that you notice that ***’s staff has never attempted to call Ms*** “times a day” as she claimedIn fact, there was never more than one call a day to each of the numbers affiliated with Ms***’s account, and never more than three times in one week. Ms*** also states that the manner in which *** Financial is contacting her is illegal, claiming that the use of an “automated dialing system” is being employedThis is also untrue, as the collections staff at *** Financial do not rely on any sort of automated systemTheir records indicate that one of their representatives explained that they use a “click-to-dial” system, which differs from an auto-dialer in that the representatives need to manually enter each and every account number in to the computer and inspect the notes before they click a button which does the dialing for themThis sort of technology is well within the standards and practices allowed by all applicable laws and regulations. We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
November 19,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated November 18, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***’s misunderstanding regarding the terms and conditions of the vacation package that she purchased from us on October 29, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation package that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand and cover *** ***’s specific concerns within our documentationTo assist in your review of this complaint I am enclosing the applicable signed pages of *** ***’s contract that document the concerns that are being raised in this complaint
To ensure that all of our clients are 100% satisfied with their purchase we utilize a “Comfort Call” processThis process entails our customer service department making several attempts to contact the client beginning the day after the vacation package is purchasedThe purpose of this call is to welcome them to the program and to see if they have any questionsIf a client expresses concerns about their purchase, we hold everything until the issues are resolved to their satisfactionA representative from our customer service department spoke with *** *** on October 30, for this purposeAt that time *** *** advised us that she had no questions regarding her vacation program and the call ended
Regarding *** ***’s comment that she “won” a cruise, please note that the promotional item is something that we offer to all of our prospective clients for attending one of our presentations, and as a result is not something that is “won”
Regarding *** ***’s comment in relation to her right to cancel the contract that is associated with her vacation program, please reference the following sections of the enclosed contract:
• Please reference page 3, section of *** ***’s contract where you’ll find the Binding Nature and Modification clauseThis clause specifically states “Traveler acknowledges that this Agreement IS NOT SUBJECT TO ANY “RIGHT OF RESCISSION” AND MAY NOT BE CANCELLED, the Agreement being in full force and effect from the date of its execution”
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line item which asks “Do you understand that the Vacation Program Agreement is legally binding and not subject to a right of rescission under applicable law or regulation?”*** *** answered “yes” to this question and signed this form indicating her acknowledgement of the items contained within
Regarding *** ***’s comment in relation to the disclosure of her financial obligation, please reference page of her contractThe Truth-in-Lending disclosure statement provides all of the information that *** *** was unaware of, such as the finance charge, financed amount, number of payments and amount of each payment
Regarding *** ***’s comment in relation to the disclosure of the fees that are associated with her vacation program, please reference the following sections of the enclosed contract:
• Please reference page 1, bullet point of *** ***’s contract where you’ll find the notification of a $annual service charge
• Please reference page 2, section 1, bullet point “D” of *** ***’s contract where you’ll find the notification of a unit upgrade charge
• Please reference page 2, section 1, bullet point “E” of *** ***’s contract where you’ll find the notification of a reservation processing fee
• Please reference page 2, section 1, bullet point “F” of *** ***’s contract where you’ll find the notification of an upgrade charge for value, prime and holiday season
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line items 2, and which all disclose the fees that are applicable to *** ***’s vacation program*** *** answered “yes” to these questions and signed this form indicating her acknowledgement of the items contained within
On November 19, a representative from our customer service department advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account without refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** *** her release agreementOne we receive the executed document in our office we will finalize the cancellation of *** ***’s account
We now consider this complaint to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations, Inc

March 15, 2018Thank
you for your letter dated March 9, regarding *** *** ***. I was sorry to hear that *** *** felt
that the details of his Vacation Program Agreement were not adequately
disclosed. It is never our intention to
mislead clients, but rather one of our
main priorities to ensure that all
information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and
in writing, all information in a manner that is easy to understand.Upon
reviewing his letter to your office, the primary concern that *** *** has
with his Vacation Program is that he feels that he was misinformed regarding his
ability to cancel. We feel that this is
a complete misrepresentation of both the facts of the Pennsylvania
Consumer Protection Laws and the efforts our sales staff undertakes to ensure
that all details are disclosed. The fact
of the matter is not that *** ***’s
right to rescission was revoked, but that it never existed in the first place,
in part because he entered into this Agreement in our permanent place of
business, and not in his residence or over the telephone. This is information that is well covered in
the Vacation Program Agreement entered into by *** ***, and I have included copies of the
pertinent pages for your reference.
Please note section of the Agreement, as well as question of the
Consumer Disclosure Acknowledgment which shows *** ***’s intials in the “Yes” column when
asked if he understood that the Agreement was not subject to any right of
rescission.Upon
receiving the letter from your office, a representative from our Customer Care
department contacted *** *** to see what could be done to rectify the
situation. Our records indicate that on
March 15, we agreed that, in the spirit of providing exemplary customer
service, we would honor *** ***’s request and cancel his Vacation Program,
in spite of the fact that there is no right of rescission associated with
it. *** *** was sent our standard
Termination Agreement, and as soon as it is executed and returned to us his
Agreement will be effectively cancelled and both parties will be released from
their contractual obligations. Our
records indicate that *** *** was satisfied with this resolution.We
trust this resolves *** ***’s complaint, and we ask that you notify us if it is not
resolved. Should you have any questions
regarding this or any other matter, please do not hesitate to contact this
office at ###-###-####.Sincerely,

June 10, 2016Thank you for your letter dated May 31, regarding *** ***I was sorry to hear that *** *** felt that the decision to purchase his Vacation Program Agreement was the result of any sort of “scam and fraud,” particularly when such opinions aren’t based on any personal
experiences with our organization or the Vacation Program that he purchasedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.*** ***’ complaint to your office contains no specific complaints about the Vacation Program that he purchased on January 19, 2016, so it is not possible for us to discuss the Program itselfOur records indicate that *** *** has never attempted to utilize the services that he purchased in the Vacation Program Agreement, and until we received the letter from your office we had no reason to believe that he was anything other than satisfied with his purchase.It is also likely that many of *** ***’ complaints were fueled by his involvement with the Boycott Sundance Vacations page on ***This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWhile there is no record of *** *** posting on that page, it is the most likely source of his awareness of “fraud and scam complaints.”Upon receiving the letter from your office we immediately began attempts to contact *** *** in an effort to resolve this issueOur records indicate that a manager of our Customer Service team made several attempts to call *** *** (June 3, June 7, and June 9, 2016), but to this point has only been able to leave voicemail messagesAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’ concernsIf *** *** would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed C.SrManager, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIn addition, as of today's date (5/18/17) we have received a full refund
Regards,
*** ***

March 26, 2018Revdex.com of Metro Washington DC and Eastem PennsylvaniaAttn: Kadi-Ann StewartJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103RE: MsStewart:Thank you for your letter dated March 16, regarding *** ***lwas sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never ourintention to mislead clients, but rather one of our main priorities to ensure that all infonnation is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to Ms***’s assertion that she was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and theefforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’s right to rescission was revoked, but that it never existed in the ?rst place, in part because sheentered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also infonnation that is well covered in the Vacation Program Agreement entered intoby Ms***, and I have included copies of the pertinent pages for your referencePlease note the section of the Agreement referenced below, as well as the applicable section of the Consumer DisclosureAcknowledgment which shows Ms***’s initials in the “Yes” column.11- Binding Nature and Modification. The terms and conditions of this Agreement and any other document executed in conjunction are to bind the parties and where applicable their heirs, representatives, successors and assigns, and represent the entire Agreement between the partiesThe parties further agree that this Agreement may not he amended or modi?ed except as agreed by the parties and con?rmed in writing from Seller to Traveler. Traveler acknowledges that the Agreement IS NOT SUBJECT TO ANY "RIGHT OF RESCISSION" AND MAY NOT BE CANCELLED, the Agreement being in full force and effect from the date of its executionIt is understood by the parties that this Agreement contains the whole of the Agreement between the parties, and no representations, verbal or otherwisehave been made or relied upon and whichare not contained In this Agreement or the instnuments referred to hereinDo you understand that the Vacation Program Agreement is legally binding and not subject to a right of rescission under applicable law or regulation?

March 2, 2017Thank you for your letter dated February 21, regarding *** ***I was sorry to hear that *** *** felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needsIt is never our intention to displease our clients, and it is always
disheartening to learn that a valued customer might be dissatisfied.In his letter to your office *** *** claims that Sundance Vacations is “nothing but a scam,” and continues to assert that he was “completely misled and [the program] was complete misrepresentation.” While it is true that *** *** has not used any of the vacation weeks that he purchased through his Vacation Program Agreement, we take great exception to this inaccurate portrayal of our servicesIn fact, the only contact that we have on record from *** *** is a letter dated January 24, in which *** *** claimed that he was experiencing a “financial hardship.” *** *** made no mention of the myriad other issues that he brought up in his letter to your office, and up until we received these correspondences we had never had any complaints from him, leaving us to believe that he was nothing but satisfied with his Vacation Program Agreement.When we received *** ***’s initial letter we had a representative from our Customer Care team reach out to him via email in order to see if we could reach some sort of amicable resolution to this matterHe never responded to that email, so we are compelled to respond through this letter.*** *** claims that he tried to book reservations on multiple occasions without any success, but our records don’t show any discussions of this sort taking place between him and our reservations staffIf *** *** was attempting to make reservations on our website that is not something that we have a record of, as our clients are not required to “sign in” to their account to search for availabilityIn any case, we would be more than happy to have someone on our staff personally assist *** *** with making his future vacation reservations, although in his letter he appears to not be interested in pursuing such remedies.At this juncture, if *** *** is not interested in continuing with his Vacation Program Agreement, we would be willing to relieve him of the amount that he is still contracted for ($10,plus applicable interest)In the interest of providing exemplary customer service we would also be willing to provide *** *** with the use of ten (10) vacation weeks for the principal already paid on his Vacation Program Agreement, which is a lower price per vacation week than originally agreed uponIf *** *** is not open to using any of his vacation weeks, we would also be willing to cancel his account in its entirety without refund.We will await *** ***’s response to these offers to bring this issue to an amicable resolutionIf *** *** would like to expedite the process he could contact us by telephone at the number belowWe trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (*** ***.Sincerely,Ed CSrManager, Customer Service