J & J Lawn and tree Serivce

September 30, 2016Thank you for your letter dated September 26, regarding *** ***I was sorry to hear that *** *** was dissatisfied with our response to his complaint, particularly because we have yet to hear from him so that we could discuss a satisfactory resolutionAdditionally, our records indicate that *** *** has still not attempted to utilize his vacation services, so our position that he couldn’t possibly be “dissatisfied with the service” remains unchanged.In his responses to your office, *** *** also makes claims that our Sales staff had him “pinned into a lengthy coercive and deceptive sales pitch,” during which “a deluge of sales people (exerted) high pressure tactics employed after several hours of coercion.” We take exception to this characterization of the practices employed by our Sales staff, as we hold them to the highest levels of courtesy and professionalismIn an effort to ensure that all of our prospective clients are treated in a respectful manner, we have our new clients affirm that they were treated wellWe have already provided you with a copy of the Consumer Disclosure Acknowledgment portion of *** ***’s Agreement, and we ask that you note his initials in the “Yes” column of question number 14, which I have copied below.Although he has not responded to numerous attempts to contact him, I still remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***.Sincerely,Ed CSrManager, Customer Service

February 10, 2017Thank you for your letter dated January 23, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, *** *** writes that she was misled about the various fees that are associated with her Vacation Program AgreementWe feel that this claim is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-coveredI have enclosed the pertinent pages of *** ***’s Agreement for your reference.There are two fees that are associated with *** ***’s Agreement that she is claiming dissatisfaction withThe first of these fees is the Annual Service Charge, which is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate columnWe ask that you note *** ***’s initials in the “Yes” column for question number below, signifying that she was aware of the fact that there was a Service Charge due annually.*** *** also asserts that she was informed that the Annual Service Charge “would never go up,” but as can be seen from the excerpt of the Agreement referenced below all of the fees associated with the Vacation Program are subject to adjustment.In addition to the Annual Service Charge, *** *** takes issue with the upgrade fees associated with travelling during periods of higher demand, insinuating that she was unaware that these additional charges would apply to the vacations that she was interested in bookingAs can be seen below, in the Terms and Conditions of the Vacation Program Agreement there are multiple references to these feesI have also enclosed copies of the pertinent sections of the Agreement for your reference.These fees are also covered in the Consumer Disclosure Acknowledgment, and I have copied question number below, which shows *** *** initialing in the “Yes” column, indicating that she was aware of the upgrade fees associated with the Vacation Program.To ensure that these fees are clearly imparted to our clients they are also provided with a Seasonality Guide, which uses an easy-to-understand chart as a means of ensuring that all details are clearly coveredI have enclosed a copy of this form for your reference, and we ask that you notice that *** *** signed the form signifying that she understood its contentsThe portion of the form that details these fees is copied below, and we ask that you notice *** ***’s signature immediately below the portion that details the fees associated with travelling during various times of the year.Since receiving your letter, a representative from our Customer Service Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (January 27th, January 31st, and February 2nd, 2017), and as of this date we have been unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concerns.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***Sincerely,Ed CSrManager, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I want to note that under these conditions I requested that I be allowed to travel to the resorts to make sure they are accommodating for our family After we travel we will make the final decision on whether we will continue with our membership
Regards,
*** ***

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
November 19,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated November 18, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***’s misunderstanding regarding the terms and conditions of the vacation package that she purchased from us on October 29, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation package that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand and cover *** ***’s specific concerns within our documentationTo assist in your review of this complaint I am enclosing the applicable signed pages of *** ***’s contract that document the concerns that are being raised in this complaint
To ensure that all of our clients are 100% satisfied with their purchase we utilize a “Comfort Call” processThis process entails our customer service department making several attempts to contact the client beginning the day after the vacation package is purchasedThe purpose of this call is to welcome them to the program and to see if they have any questionsIf a client expresses concerns about their purchase, we hold everything until the issues are resolved to their satisfactionA representative from our customer service department spoke with *** *** on October 30, for this purposeAt that time *** *** advised us that she had no questions regarding her vacation program and the call ended
Regarding *** ***’s comment that she “won” a cruise, please note that the promotional item is something that we offer to all of our prospective clients for attending one of our presentations, and as a result is not something that is “won”
Regarding *** ***’s comment in relation to her right to cancel the contract that is associated with her vacation program, please reference the following sections of the enclosed contract:
• Please reference page 3, section of *** ***’s contract where you’ll find the Binding Nature and Modification clauseThis clause specifically states “Traveler acknowledges that this Agreement IS NOT SUBJECT TO ANY “RIGHT OF RESCISSION” AND MAY NOT BE CANCELLED, the Agreement being in full force and effect from the date of its execution”
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line item which asks “Do you understand that the Vacation Program Agreement is legally binding and not subject to a right of rescission under applicable law or regulation?”*** *** answered “yes” to this question and signed this form indicating her acknowledgement of the items contained within
Regarding *** ***’s comment in relation to the disclosure of her financial obligation, please reference page of her contractThe Truth-in-Lending disclosure statement provides all of the information that *** *** was unaware of, such as the finance charge, financed amount, number of payments and amount of each payment
Regarding *** ***’s comment in relation to the disclosure of the fees that are associated with her vacation program, please reference the following sections of the enclosed contract:
• Please reference page 1, bullet point of *** ***’s contract where you’ll find the notification of a $annual service charge
• Please reference page 2, section 1, bullet point “D” of *** ***’s contract where you’ll find the notification of a unit upgrade charge
• Please reference page 2, section 1, bullet point “E” of *** ***’s contract where you’ll find the notification of a reservation processing fee
• Please reference page 2, section 1, bullet point “F” of *** ***’s contract where you’ll find the notification of an upgrade charge for value, prime and holiday season
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line items 2, and which all disclose the fees that are applicable to *** ***’s vacation program*** *** answered “yes” to these questions and signed this form indicating her acknowledgement of the items contained within
On November 19, a representative from our customer service department advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account without refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** *** her release agreementOne we receive the executed document in our office we will finalize the cancellation of *** ***’s account
We now consider this complaint to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations, Inc

January 9, 2018Thank you for your letter dated January 31, regarding a complaint that was ?led by *** ***.I was sorry to hear that *** *** was seeking your assistance to cancel his contract, and that he feltthat the vacation weeks he purchased were dif?cult to utilizeIt is never our
intention to mislead ourclients, but rather one of our main priorities to ensure that all information is fully disclosed prior to anypurchase taking placeWe strive to communicate, both verbally and in writing, all information in amanner that is easy to understand.*** ***’s primary complaint is that “many locations were consistently unavailable.” From what wecan ascertain *** *** has never attempted to make a reservation to use one of his purchased vacationweeks, as there is no evidence of such in the customer notes associated with his accountIf *** ***had made “several attempts” to utilize his vacations there would be a note of such activityIf ***
*** would like assistance in making vacation reservations, our staff would be more than happy toassist him in doing soFurthermore, we are confused by *** ***’s assertion that he “could onlybook vacations for two or three days as opposed to the week.” The fact of the matter is that all of ourvacations are in week-long, eight days/ seven nights incrementsWe would like to have the opportunityto guide *** *** through the details of his Vacation Program, clear up any confusion he’sencountering, and assist him in making reservations.Since receiving your letter, a representative from our Customer Care Department has been attempting tocontact *** *** in an effort to resolve this issueOur records indicate that we have left voicemailmessages for *** *** on three occasions (February 1st, 8th and 9th, 2018), and as of this date he hasnot returned any of these callsAs a result, we are not able to offer a complete resolution to thiscomplaintI remain con?dent that if given the opportunity we could resolve *** ***’s concernsIf* *** would like to discuss his complaint and be an active participant in its resolution I wouldencourage him to contact our Customer Care department at his earliest convenienceWe trust this resolves *** ***’s complaint, and We ask that you notify us if it is not resolvedShouldyou have any questions regarding this or any other matter, please do not hesitate to contact this of?ce at***.Sincerely,Ed C.SrManager, Customer CareSundance Vacations

August 12, 2016Thank you for your letter dated August 3, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure
that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her letter to your office *** *** claims that she was experiencing frustrations with our reservations process and was looking for relief from her AgreementOur records indicate that before receiving the letter of complaint from your office we had never spoken with *** *** about booking any of the vacation weeks purchased through her Vacation Program Agreement, nor had we received any complaint regarding the use of themFor this reason, we had no reason to believe that *** *** was anything but satisfied with her Vacation ProgramWhile it is true that *** *** never utilized any of the vacation weeks available to her through her Vacation Program, we take exception to her assertion that “there was nothing available,” or that she was “paying for a week vacation in a crappy hotel.”In her complaint *** *** also claims that the fees associated with booking a vacation week were not adequately disclosed, although she does admit that once she reviewed the Agreement that she sees that she found “a paper that says we understand the fees, and apparently we signed it.” For your reference I have enclosed the pages of the Agreement that cover the fees associated with the Vacation Program, and you will see that *** *** did, in fact, sign and initial these documents in several places to signify that she did understand and agree to their contents.Regardless of these facts, when we received your letter we had a representative from our Customer Service team contact *** *** in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that after discussing this matter with *** *** on August 3, 2016, we agreed to cancel her Vacation Program Agreement and provide her with a refund that was both fair and equitableOur records indicate that she was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
January 28,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** *** ID ***
*** ***:
Thank you for your letter dated January 20, regarding an update to the complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made additional attempts to contact *** *** to discuss her complaintOur attempts were as follows;
• January 23, at 4:25pm- call attempt, we left a message requesting that the customer call us back
• January 27, 2016- call attempt at 6:22pm, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as she did not return any of our callsPlease note that we cannot resolve Ms***’s concerns without speaking to her
If *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
November 2,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
Thank you for your letter dated October
29, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***s misunderstanding regarding the terms and conditions of the vacation package that he purchased from us on July 24, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation package that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand and cover *** ***s specific concerns within our documentationTo assist in your review of this complaint I am enclosing the applicable signed pages of *** ***s contract that document the concerns that are being raised in this complaint
To ensure that all of our clients are 100% satisfied with their purchase we utilize a “Comfort Call” processThis process entails our customer service department making several attempts to contact the client beginning the day after the vacation package is purchasedThe purpose of this call is to welcome them to the program and to see if they have any questionsIf a client expresses concerns about their purchase, we hold everything until the issues are resolved to their satisfactionA representative from our customer service department spoke with *** *** on July 25, for this purposeAt that time *** *** advised us that he had no questions regarding his vacation program and the call ended
Regarding *** ***s comment that the promotional gift was free, please note that the promotional item is something that we offer to all of our prospective clients for attending one of our presentations, and as a result is not something that is “won”The cruise is not “free” as there are taxes and travel fees that the traveler is responsible for payingI have enclosed a copy of the siletter that was signed by *** *** on July 24, The siletter specifically advises our prospective clients that “This is a gift and is not a prize that you have wonA refundable $deposit is not due today, but is required prior to selecting your travel datesThe deposit will be applied to the following per person charges; government taxes, carrier and agency imposed fees which can range from $to $185”*** ***s signature acknowledges having read and understood the purpose of our promotional item
Regarding *** ***s comment in relation to the disclosure of the fees that are associated with his vacation program, please reference the following sections of the enclosed contract:
• Please reference page 1, bullet point of *** ***s contract where you’ll find the notification of a $annual service charge
• Please reference page 2, section 1, bullet point “E” of *** ***s contract where you’ll find the notification of an upgrade charge for discount prime, prime and holiday season
• Please reference page 2, section 1, bullet point “F” of *** ***s contract where you’ll find the notification of a reservation fee based on seasonality and unit size
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line items 2, and which all disclose the fees that are applicable to *** ***s vacation program*** *** answered “yes” to these questions and signed this form indicating his acknowledgement of the items contained within
Regarding *** ***s comment in relation to his right to cancel the contract that is associated with his vacation program, please reference the following sections of the enclosed contract:
• Please reference page 3, section of *** ***s contract where you’ll find the Binding Nature and Modification clauseThis clause specifically states “Traveler acknowledges that this Agreement IS NOT SUBJECT TO ANY “RIGHT OF RESCISSION” AND MAY NOT BE CANCELLED, the Agreement being in full force and effect from the date of its execution”
• Please reference the enclosed copy of the Consumer Disclosure Acknowledgement form, specifically line item which asks “Do you understand that the Vacation Program Agreement is legally binding and not subject to a right of rescission under applicable law or regulation?”*** *** answered “yes” to this question and signed this form indicating his acknowledgement of the items contained within
On October 6, a representative from our customer service department advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account without refund upon the receipt of an executed Confidential Termination and Release Agreement*** *** accepted our offer and we sent him the release agreementOn October 16, we received the executed document (copy enclosed) and immediately finalized the cancellation of *** ***s contract and account
We trust this resolves the complaint and ask to be notified if it is not considered resolved Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations, Inc

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
January 5,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter dated December 29, regarding an update to the complaint that was filed by *** ***After receiving your letter a representative from our customer service department contacted *** *** to discuss her complaintWe explained to *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel *** ***’s account with refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementOn January 4, we emailed *** *** her release agreementOne we receive the executed document in our office we will finalize the cancellation of *** ***’ account and process the applicable refund
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Sundance Vacations, Inc
*** *** *** Boulevard
Wilkes Barre, PA ***
September 22,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated September 17, regarding a complaint that was filed by *** ***After receiving your letter a manager from our customer service department contacted *** *** to discuss her complaintUnfortunately *** *** informed us that she was not willing to discuss anything with us, including the complaint that she filed through the Revdex.comAs a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

October 28, 2016Thank you for your letter dated October 18, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, *** *** writes that she was misled about the various fees that are associated with her Vacation Program AgreementWe feel that this claim is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-coveredI have enclosed the pertinent pages of *** ***’s Agreement for your reference.There are only three fees that are associated with *** ***’s Agreement that are in addition to the base price of her vacation weeksThe first of these fees is the Annual Service Charge, which is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate columnWe ask that you note *** ***’s initials in the “Yes” column for question number below, signifying that she was aware of the fact that there was a Service Charge due annually.In addition to the Annual Service Charge there are only two other fees that *** *** can be claiming were never explained: the Unit Size and Unit Upgrade Fee and the Prime Season UpgradeIn the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied belowI have also enclosed copies of the pertinent sections of the Agreement for your reference.These fees are also covered in the Consumer Disclosure Acknowledgment, and I have copied questions number 8, and below, which shows *** *** initialing in the “Yes” column, indicating that she was aware of the upgrade fees associated with the Vacation Program.To ensure that these fees are clearly imparted to our clients they are also provided with a Seasonality Guide, which uses an easy-to-understand infographic as a means of ensuring that all details are clearly coveredI have enclosed a copy of this form for your reference, and we ask that you notice that *** *** signed the form signifying that she understood its contentsThe portion of the form that details these fees is copied below, and we ask that you notice *** ***’s signature immediately below the portion that details the fees associated with travelling during various times of the year.Since receiving your letter, a representative from our Customer Service Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (October 19th, October 24th, and October 26th, 2016), and as of this date we have been unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concerns.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

September 23, 2016Thank you for your letter dated September 14, regarding *** ***I was sorry to hear that *** *** felt that the details of his Express Travel Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities
to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In his letter to your office *** *** claims that he was experiencing frustrations with our reservations process and was looking for relief from his AgreementOur records indicate that *** *** had cancelled his Express Travel Agreement on October 22, due to the frustrations that he outlined in his letter to your officeAfter he had cancelled his package we had not heard from *** *** until September 14, 2016, when he wrote his letter to your office and contacted our Customer Care team to discuss the possibility of reactivating his travel program.When we received your letter we had a representative from our Customer Care team contact *** *** in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that after discussing this matter with *** *** on September 20, 2016, we agreed to reactivate *** ***’s Agreement, waive his service charges through October, 2017, and provide him with a refund that was both fair and equitableOur records indicate that he was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

I listened to a VIP presentation back in January and when I got home and reviewed the documentation, I saw discrepancies with what was presented so composed a Cancellation letter as allowed in their contract and ***'d it overnight to the Sundance Address and I ***'d a copy to their ***
*** *** within the allotted day cancellation windowI was assured verbally that they received my *** and that it would be cancelled! It is now April and I saw on my *** account that their Finance company, *** *** has been debiting my account over $so I called them, sent them an e-mail and they informed me that neither Sundance or *** *** *** cancelled this VIP package!! I called both offices today and they referred me to Client Resolution who I contacted at 12:19pm and stated they would get back to me in minutesIt is now 1:15pm.I want refund of the amounts debited from my account for the VIP package as well as cancellation of the VIP packageThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I accept the deal as offered: refund of $I would also ask one additional piece: that there will be no hit to my creditThank you
Regards,
*** ***

February 17, 2016Thank you for your letter dated February 8, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department contacted *** ***During the course of a conversation on February 5, we attempted to discuss
his complaint with *** ***Unfortunately *** *** informed us that he was not willing to discuss anything with us, including the complaint that he filed through your officeHe demanded that the only communications he would have with us would be via email, and hung up on us.In reference to the details of his complaint to your office, we see that it is chiefly about our denying him what he thinks is his right to rescissionWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***Please note the section of the Agreement referenced below, as well as the pertinent section of the Consumer Disclosure Acknowledgment which shows *** ***’s initials in the “Yes” column(I have also attached these documents for your reference)As discussed earlier, *** *** refused to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and become an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

July 7, 2017Thank you for your letter dated June 20, regarding *** *** I was sorry to hear that *** *** felt that his Vacation Program Agreement was not adequately providing him with the vacations he desiredIt is never our intention to mislead clients, but rather one of our main
priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In his letter to your office *** *** claims that he was experiencing frustrations with our reservations process and was looking for relief from his AgreementOur records indicate that before receiving the letter of complaint from your office that *** *** had utilized one of the vacation weeks purchased through his Agreement, as he had indicated in his letter*** *** also claimed that the property that he had stayed at with us in Florida was no longer available through our vacation services, but when we researched availability we discovered that the property had multiple weeks of availability throughout the remainder of they year.On July 7, 2017, a manager from our Customer Care team contacted *** *** in an effort to see what could be done to resolve this matterOur records indicate that we were able to bring this matter to an amicable resolutionAfter reviewing the reservations procedures outlined in *** ***’s Vacation Program Agreement, we agreed to consider his account paid-in-full while providing him with a refund of $1,194.14, and leaving him with the full use of three vacation weeksOur records indicate that *** *** was satisfied with this resolution.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

Sundance Vacations, Inc
*** *** *** *** *** *** ** ***
November 11,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** *** *** *** *** ** ***
RE: *** *** ** ***
*** ***:
Thank you for your letter
dated November 9, regarding a complaint that was filed by *** *** After receiving your letter I reviewed *** *** account and found that she had discussed her concerns with our customer service manager on November 9, To resolve *** *** concerns we offered to revise her program to weeks of vacation at a cost of $2,Our offer also included a refund totaling $2,*** *** accepted our offer and her account was adjusted accordingly*** *** can expect to receive her refund within business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations

Attached please find our response to this complaint FeThank you for your letter dated May 12, regarding *** ***I was sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead
clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. Upon reviewing her complaint to your office, the primary concern that Ms*** seems to have with her Vacation Program is that she feels that she was misinformed regarding her ability to cancelWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’s right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Ms***, and I have included copies of the pertinent pages for your referencePlease note section of the Agreement, as well as question of the Consumer Disclosure Acknowledgment which shows Ms***’s intials in the “Yes” column when asked if she understood that the Agreement was not subject to any right of rescission. Upon receiving the letter from your office, a manager from our Customer Service department contacted Ms*** to see what could be done to rectify the situationOur records indicate that on May 14, 2016 we agreed that in the spirit of providing exemplary customer service we would honor Ms***’s request and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with itMs*** signed and returned our standard Termination Agreement to us, and we are in the process of providing her with a full refund of all monies paid. We trust this resolves Ms***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacationsl free to contact me if you should require anything further

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Ms***:Thank you for your letter dated May 24, regarding *** ***I was sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to Ms***’ assertion that she was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the New Jersey Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’ right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Ms***, and I have included copies of the pertinent pages for your referencePlease note the section of the Agreement referenced below, as well as the applicable section of the Consumer Disclosure Acknowledgment which shows Ms***’ initials in the “Yes” column.Ms*** also makes several other claims about details of the Vacation Program Agreement not being explained and/or covered adequately, but our Agreement covers all of those details in similarly detailed fashionThe disconnect, according to Ms***, seems to be in the process that occurred in our Sales office on the day that the Vacation Program Agreement was purchasedMs*** imparts that her and her boyfriend “signed everything so quickly and in a rush (with the salesperson wanting to get things done because my boyfriend wanted to leave for work).” While this rush to finish the required paperwork might have caused Ms*** to miss details of the Agreement, or to neglect to ask pertinent questions, it is certainly not indicative of any desire on the part of Sundance Vacations to misrepresent the details of our Vacation Program.Upon receiving your letter, we reviewed Ms***’ account and had an associate from our Customer Care division contact her in an effort to see if we could reach an amicable resolution to this matterDuring that conversation, we decided that in the interest of customer service we would honor her desired settlement to this complaint and cancel the contract that is associated with her vacation programWe also agreed to issue Ms*** a refund that was agreed to be both fair and equitableWe emailed our standard Termination Agreement to Ms***, and as soon as she returns the executed document to us her Vacation Program Agreement will be effectively cancelled and both parties will be released from all future obligations.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at *** *** *** Sincerely,Ed C***SrManager, Customer Care Sundance Vacations Network