J & J Lawn and tree Serivce

March 3, 2017Thank you for your letter dated February 21, regarding [redacted] ***I was sorry to hear that [redacted] felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needsIt is never our intention to displease our clients, and it is always disheartening to learn that a valued customer might be dissatisfied.In his letter to your office [redacted] stated that he was experiencing frustrations with our reservations process and was looking for relief from his AgreementUpon receiving your letter, we immediately had a manager from our Customer Care team contact him in an effort to see how we could be of assistanceOur records indicate that before receiving the letter of complaint from your office we had never received any indication that [redacted] had been experiencing any sort of difficulties with his Vacation Program, so we had no reason to believe that he was anything but completely satisfied.During a phone call on March 2, our Customer Care manager had the opportunity to speak with [redacted] ***, and our records indicate that we were able to bring this matter to an amicable resolutionWe were able to review the reservations procedures outlined in the Vacation Program Agreement, as well as the areas available for travel through the Vacation Program, and our records indicate that [redacted] was satisfied with the customer service we provided and plans on utilizing the Vacation Program in the near future.We trust this resolves [redacted] ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for your letter dated May 17, regarding [redacted] I was sorry to hear that [redacted] ***was experiencing frustrations with the status of her [redacted] ? It is never our intention todisplease our clients, and it is always disheartening to learn that a valued customer might be dissatisfied.In her letter to your office [redacted] ***? asserted that she had “cancelled her account with sundance / plan withtan over years ago and they are still calling us and asking us to pay a past due renewal balance.” Whileit is accurate that [redacted] ***? has been receiving communications seeking payment of that balance, ourrecords indicate that [redacted] Agreement was never cancelledThe last Customer notes we haveindicate that we were waiting for a call back from [redacted] ***? to finalize the cancellation, and after leavingthree different voicemail messages (on April 23rd, April 30th, and August 27th, 2015) without a return callwe left her account in an “Active” status, pending further communications.When we received your letter, we had a representative from our Customer Care team research [redacted] ***account in order to ascertain what could be done to bring this matter to an amicable resolutionI amhappy to report that [redacted] ***? spoke with an Account Specialist at Travel Advantage Network on May 17,2017, and we agreed to honor her request and cancel her [redacted] ? This action willensure that [redacted] ***? will not receive any further communications from either Sundance Vacations or [redacted] We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould youhave any questions regarding this or any other matter, please do not hesitate to contact this office at

October 21, 2016Thank you for your letter dated October 14, regarding [redacted] ***I was sorry to hear that [redacted] felt that the details of her Vacation Program were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Regarding [redacted] ***’s insinuation that the fees associated with the Vacation Program were not covered adequately, we feel that this is a complete misrepresentation of the efforts made by our Sales staffThe fees that [redacted] takes issue with were covered in her Vacation Program Agreement purchased on February 20, I have provided your office with copies of her Agreement, which I will excerpt below for your easy referenceThere are only three fees that are associated with [redacted] ***’s Agreement that are in addition to the base price of her vacation weeksThe first of these fees is the Annual Service Charge, which is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate columnWe ask that you note [redacted] ***’s initials in the “Yes” column for question number below, signifying that she was aware of the fact that there was a Service Charge due annually.In addition to the Annual Service Charge there are only two other fees that [redacted] can be claiming were not disclosed: the Unit Size and Unit Upgrade Fee and the Prime Season UpgradeIn the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied below.These fees are also covered in the Consumer Disclosure Acknowledgment, and I have copied questions number 8, and below, which shows [redacted] initialing in the “Yes” column, indicating that she was aware of the upgrade fees associated with the Vacation Program.To ensure that these fees were imparted to [redacted] she was also provided with a Seasonality Guide, which uses an easy-to-understand chart as a means of ensuring that all details are clearly coveredI have enclosed a copy of this form for your reference, and we ask that you notice that [redacted] signed the form signifying that she understood its contentsWe also ask that you note that [redacted] ***’s signature is just beneath a portion of the form that clearly states the fees associated with travel during different times of the year.Regardless of these facts, when we received your letter we had a representative from our Customer Service team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that after discussing this matter with her on October 18, 2016, we agreed to cancel her Vacation Program Agreement and provide her with a refund that was both fair and equitableOur records indicate that she was pleased with this resolutionWe emailed our standard Termination Agreement to [redacted] ***, and as soon as she returns the signed document to us her Vacation Program will be effectively cancelled and we will mail her the agreed upon refund.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted] .Sincerely,Ed CSrManager, Customer Service

Attached please find our response to this complaint FeThank you for your letter dated May 12, regarding [redacted] ***I was sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understandUpon reviewing her complaint to your office, the primary concern that Ms [redacted] seems to have with her Vacation Program is that she feels that she was misinformed regarding her ability to cancelWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’s right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Ms***, and I have included copies of the pertinent pages for your referencePlease note section of the Agreement, as well as question of the Consumer Disclosure Acknowledgment which shows Ms***’s intials in the “Yes” column when asked if she understood that the Agreement was not subject to any right of rescissionUpon receiving the letter from your office, a manager from our Customer Service department contacted Ms [redacted] to see what could be done to rectify the situationOur records indicate that on May 14, we agreed that in the spirit of providing exemplary customer service we would honor Ms***’s request and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with itMs [redacted] signed and returned our standard Termination Agreement to us, and we are in the process of providing her with a full refund of all monies paidWe trust this resolves Ms***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####Sincerely, Ed C [redacted] SrManager, Customer Service Sundance Vacationsl free to contact me if you should require anything further

Sundance Vacations, Inc [redacted] Boulevard Wilkes Barre, PA [redacted] September 22, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you for your letter dated September 17, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our customer service department contacted [redacted] to discuss her complaintUnfortunately [redacted] informed us that she was not willing to discuss anything with us, including the complaint that she filed through the Revdex.comAs a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

April 14, 2017Thank you for your letter dated April 5, regarding [redacted] I was sorry to hear that [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed, and that she was experiencing difficulties in using her promotional vacationIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, [redacted] writes that she was not just displeased with her Vacation Program Agreement, but also went so far as to question its very existence, claiming that she was receiving collections calls for “money that I supposedly owe them.” We feel that this insinuation is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well- coveredI have enclosed the pertinent pages of [redacted] ’s Agreement for your reference, and we ask that you notice that they are signed and initialed multiple times.Since receiving your letter, a representative from our Customer Care department has been attempting to contact [redacted] in an effort to resolve this issue, as well as offer our assistance in utilizing the promotional vacation we provided her withRegarding that promotional vacation, our records indicate that [redacted] has followed the process thus far, and the promotional travel company is in the midst of processing her request.Our records indicate that we have left voicemail messages for [redacted] on multiple occasions (April 12th, twice on April 13th, 2017), and as of this date we have been unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to be an active participant in the resolution to this matter, I would encourage her to contact us at his earliest convenience.We trust this resolves [redacted] ’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ( [redacted] .Sincerely,Ed CSrManager, Customer Service

July 7, 2017Thank you for your letter dated June 20, regarding [redacted] I was sorry to hear that [redacted] felt that his Vacation Program Agreement was not adequately providing him with the vacations he desiredIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In his letter to your office [redacted] claims that he was experiencing frustrations with our reservations process and was looking for relief from his AgreementOur records indicate that before receiving the letter of complaint from your office that [redacted] had utilized one of the vacation weeks purchased through his Agreement, as he had indicated in his letter [redacted] also claimed that the property that he had stayed at with us in Florida was no longer available through our vacation services, but when we researched availability we discovered that the property had multiple weeks of availability throughout the remainder of they year.On July 7, 2017, a manager from our Customer Care team contacted [redacted] in an effort to see what could be done to resolve this matterOur records indicate that we were able to bring this matter to an amicable resolutionAfter reviewing the reservations procedures outlined in [redacted] ***’s Vacation Program Agreement, we agreed to consider his account paid-in-full while providing him with a refund of $1,194.14, and leaving him with the full use of three vacation weeksOur records indicate that [redacted] was satisfied with this resolution.We trust this resolves [redacted] ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? and find that this resolution is satisfactory to me.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I have left a voice mail message 3/29/for a return call from Ed to accept the offered refund of $3,to sever our relationshipI have not received a return call back as of yet Regards, [redacted]

September 2, 2016Thank you for your letter dated August 19, regarding [redacted] I was sorry to hear that [redacted] felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needsIt is never our intention to displease our clients, and it is always disheartening to learn that we might have done so.In his letter to your office [redacted] makes many assumptions about why he might have had difficulty in making reservations on several occasions, and while he might have had those difficulties we take exception to his assertions that his problems doing so are in any way emblematic of the experience of others or an intentional ploy on Sundance Vacations’ partAs stated in his letter, he was able to book vacations successfully and without incident on several vacations, and it is unfortunate that this was not his experience with our services on all instances.When we received your letter we had a representative from our Customer Service team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that after discussing this matter with [redacted] on September 2, 2016, we agreed to cancel his Vacation Program Agreement and provide him with a full refund of the unused portion of his AgreementOur records indicate that he was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ( [redacted] .Sincerely,Ed C.SrManager, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because while going through the explanation of fees and service charges, there are constant distractions and people coming and going which did not allow myself or my wife to fully absorb the amount of cost that this vacation program requires They never mention that an additional 11000-dollars will be charged over the use of the package The representatives just talk about vacations for which saves so much money based on inflation and rising travel costs DISTRACTIONS DISTRACTIONS DISTRACTIONS Also, when I have spoken to a [redacted] representative, I have had no success in having them provide me any proof of the loan or transaction of funds I have only received phone calls which proves no documentation I have sent multiple e-mails but have received minimal response saying to contact a customer care representative Regards, [redacted]

March 26, 2018Revdex.com of Metro Washington DC and Eastem PennsylvaniaAttn: Kadi-Ann StewartJohn FKennedy Blvd., Suite 1330Philadelphia, PA 19103RE:? MsStewart:Thank you for your letter dated March 16, regarding [redacted] ***lwas sorry to hear that Ms [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never ourintention to mislead clients, but rather one of our main priorities to ensure that all infonnation is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to Ms***’s assertion that she was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and theefforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’s right to rescission was revoked, but that it never existed in the ?rst place, in part because sheentered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also infonnation that is well covered in the Vacation Program Agreement entered intoby Ms***, and I have included copies of the pertinent pages for your referencePlease note the section of the Agreement referenced below, as well as the applicable section of the Consumer DisclosureAcknowledgment which shows Ms***’s initials in the “Yes” column.11- Binding Nature and Modification.? The terms and conditions of this Agreement and any other document executed in conjunction are to bind the parties and where applicable their heirs, representatives, successors and assigns, and represent the entire Agreement between the partiesThe parties further agree that this Agreement may not he amended or modi?ed except as agreed by the parties and con?rmed in writing from Seller to Traveler.? Traveler acknowledges that the Agreement IS NOT SUBJECT TO ANY "RIGHT OF RESCISSION" AND MAY NOT BE CANCELLED, the? Agreement being in full force and effect from the date of its executionIt is? understood by the parties that this Agreement contains the whole of the Agreement between the parties, and no representations, verbal or otherwisehave been made or relied upon and whichare not contained In this Agreement or the instnuments referred to hereinDo you understand that the Vacation Program Agreement is legally binding and not? subject to a right of rescission under applicable law or regulation??

Sundance Vacations, Inc [redacted] Wilkes Barre, PA November 12, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] ***, ID [redacted] : Thank you for your letter dated November 12, regarding an update to the complaint that was filed by [redacted] ***Although there has been no breach of contract on the seller’s part, in the interest of customer service we’ve agreed to cancel [redacted] s account with refund upon the receipt of an executed Confidential Termination, Release and Refund AgreementWe sent [redacted] the release agreement on November 10, Once we receive the executed document in our office we will immediately finalize the cancellation of [redacted] s contract and account We now consider this complaint to be resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted] Sincerely, Customer Service Sundance Vacations, Inc

February 17, 2016Thank you for your letter dated February 8, regarding a complaint that was filed by [redacted] After receiving your letter a manager from our Customer Service department contacted [redacted] During the course of a conversation on February 5, we attempted to discuss his complaint with [redacted] Unfortunately [redacted] informed us that he was not willing to discuss anything with us, including the complaint that he filed through your officeHe demanded that the only communications he would have with us would be via email, and hung up on us.In reference to the details of his complaint to your office, we see that it is chiefly about our denying him what he thinks is his right to rescissionWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that [redacted] ’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by [redacted] Please note the section of the Agreement referenced below, as well as the pertinent section of the Consumer Disclosure Acknowledgment which shows [redacted] ’s initials in the “Yes” column(I have also attached these documents for your reference)As discussed earlier, [redacted] refused to discuss this matter with us, and as a result we were not able to offer a resolution to this complaintI remain confident that if given the opportunity we could resolve [redacted] ’s concernsIf [redacted] would like to discuss his complaint and become an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

April 15, 2016Thank you for your letter dated April 6, regarding a complaint that was filed by [redacted] ***I was sorry to read that [redacted] felt that the all-inclusive upgrades available through his Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Upon receiving the letter from your office we immediately began attempts to contact [redacted] in an effort to ascertain what had occurred and reach an amicable resolution to this matterOur records indicate that a manager from our Customer Service team spoke with [redacted] on April 14, and agreed, in the spirit of providing exemplary customer service, to issue him a refund of $2,on his vacation package to compensate for the fees he was encountering when booking a vacationOur records indicate that [redacted] was pleased with this resolution, and we look forward to assisting him with many future vacations.We trust that this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

Sundance Vacations, Inc [redacted] Boulevard Wilkes Barre, PA [redacted] January 27, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] : Thank you for your letter dated January 19, regarding a complaint that was filed by [redacted] I was sorry to hear of [redacted] ’s misunderstanding regarding the terms and conditions of the vacation program that she purchased from us on April 13, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand After receiving your letter a manager from our customer service department reviewed the notes for [redacted] ’s accountIt was apparent that as a result of reading negative online reviews, she no longer wanted her vacation programAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel her account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent [redacted] her Confidential Termination, Release and Refund AgreementThe executed document was received in our office on January 26, and we immediately finalized the cancellation of [redacted] account [redacted] can expect to receive her refund within 10-business days We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations

February 16, 2018Thank you for your letter dated February 6, regarding [redacted] I was sorry to hear that [redacted] is further insisting that the details of his Vacation Program Agreement were not adequately disclosed, in spite of the numerous signed/initialed segments of his Agreement that we referenced in our prior communication[redacted] seems to have now shifted his contention from the earlier argument that the fees associated with the Vacation Program were “misrepresented.” In his most recent response [redacted] now states that there were “constant distractions...which did not allow [them] to fully absorb” the costs detailed in the AgreementWe feel that this assertion is completely without merit, and we feel that the multiple instances that were provided in excerpts from the Agreement more than support our contention that they were adequately disclosed.When reading [redacted] ’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered in to on February 8, When purchasing his Vacation Program Agreement, [redacted] was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and we ask that you notice that [redacted] initialed and signed all of them, signifying that he understood their contentsTriState Financial is the “Seller’s servicing agent” that manages the payments made for the Vacation Program Agreements sold by Sundance Vacations, as detailed in the Truth-in-Lending Disclosure StatementThis is also detailed in the Agreement itself, which clearly allows for the monthly installments to be collected by the “Seller’s designee/assignee,” as shown below

Please find our response to this complaint attached aboveFeel free to contact me should you require anything further

Sundance Vacations, Inc [redacted] Wilkes Barre, PA [redacted] February 1, Revdex.com of Metro Washington DC and Eastern Pennsylvania Attn: [redacted] Birney Avenue Moosic, PA RE: [redacted] , ID [redacted] Thank you for your letter dated January 26, regarding a complaint that was filed by [redacted] I was sorry to hear of [redacted] ’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on January 29, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand After receiving your letter a manager from our customer service department spoke with [redacted] regarding his complaintDuring our conversation [redacted] explained his dissatisfaction with the reservation process that is associated with his vacation programAs a result he no longer wanted his vacation programAlthough there has been no breach of contract on the seller’s part, in the interest of customer service we agreed to cancel his account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent [redacted] his Confidential Termination and Release AgreementOnce we receive the executed document in our office we will finalize the cancellation of [redacted] ’s account We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-#### Sincerely, Customer Service Sundance Vacations