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J & J Lawn and tree Serivce Reviews (334)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***? and find that this resolution is satisfactory to me.?
Regards,
*** ***

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA
December 24,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated December 18, regarding a complaint that was filed by *** ***After receiving your letter a manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that there was no issue with her vacation program from a product or service standpoint, but simply she was currently unable to travelIn the interest of customer service we offered to revise *** ***’s account to a paid-in-full status or to cancel her account without refund*** *** asked if she could take a week or two to consider her options, to which we happily agreedWe look forward to *** ***’s return call regarding her decision
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

October 21, 2016Thank you for your letter dated October 3, regarding *** ***I was sorry to hear that *** *** felt that her Vacation Program Agreement was not satisfactorily fulfilling her vacation needsIt is never our intention to displease our clients, and it is always disheartening
to learn that a valued customer might be dissatisfied.In her letter to your office *** *** claims that Sundance Vacations “make(s) it impossible for you to utilize their services,” and continues to assert that “this company does not honor its promises.” While it is true that *** *** has not used any of the vacation weeks that she purchased through her Vacation Program Agreement, we take great exception to this inaccurate portrayal of her experiences with our services.After reviewing the records of *** ***’s interactions with Sundance Vacations, we see that on two separate occasions she contacted our reservations staff to inquire about possible availabilityOn September 22, *** *** discussed a trip to somewhere with an indoor water park, and was offered a reservation at the *** *** *** Resort in upstate New York ??" a property that has an indoor water park on siteOur records indicate that she said that she would call us back to finalize the booking, but never did soA similar scenario took place on February 4, 2016, when *** *** was offered reservations at several different resort properties, told our reservations staff that she would call back to finalize the arrangements, and never did.When we received your letter, we had a representative from our Customer Service team contact *** *** in order to see if we could reach some sort of amicable resolution to this matterOur records indicate that after discussing this matter with *** *** on October 10, 2016, we agreed to cancel her Vacation Program Agreement and provide her with a full refund of the principle paid towards the AgreementOur records indicate that she was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

April 12, 2018Thank you for your letter dated April 3, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to *** ***’ assertion that she was not provided with all of the details regarding the fees associated with her Vacation Program, we feel that all such fees were well-covered within the AgreementWe have included copies of the pertinent pages of the Agreement for your reference, and we ask that you notice that *** *** signed/initialed all of them to indicate that she understood their contentsThe most clearly-defined portion of the Agreement is the Consumer Disclosure Acknowledgment, a document that has our clients answer a series of easy-to-understand questions by initialing either “Yes” or “No.” The portions of this form that address the fees are copied below, and we ask that you notice *** *** initialing in the affirmative in every case

March 17, 2017Thank you for your letter dated March 9, regarding *** ***I was sorry to hear that *** *** felt that we had not addressed the concerns that she had expressed in her original letter of complaint to your officeWhile *** *** disagrees that we are at an “impasse,” we have no other term for the situation that we currently find ourselves in*** *** insists that all of the terms and conditions of the Vacation Program Agreement were misrepresented and presented as part of some “deception.” To the contrary, we have provided signed documents from over four years ago that show, in great detail, how all of the fees associated with *** ***’s Vacation Program were covered adequately.Although we have multiple signed documents that counter all the assertions of malfeasance put forth by *** ***, it is becoming increasingly apparent that pursuing any future relationship with her would prove to be imprudentWhile she has not used any of the vacation weeks that she purchased, she also had several vacation weeks on hold in 2013, only to change her mind and decide not to use them(To reiterate, these are vacation weeks that we made available for her use only to have her decide that she didn’t want to use them.)In order to reach an amicable resolution to this matter, Sundance Vacations would be willing to refund *** *** 50% of the principal paid towards her Vacation Program and cancel the Agreement, also relieving her of responsibility for the $6,still owed on the contractTo date, *** *** has paid $5,towards the Vacation Program, so our refund offer would be for $2,If this is acceptable, we ask that *** *** contact us so that we can provide her with the appropriate paperwork to sever our relationship.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA
December 24,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated December 23, regarding a complaint that was filed by *** ***After receiving your letter a manager from our customer service department contacted *** *** to discuss her complaintWe explained to *** *** that her account had been revised to weeks of vacation for the total amount that she had paid into her vacation program ($1,032.72)We apologized for the prior misunderstanding regarding how many weeks *** *** had in her account and the call ended
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Pending acceptance: I'm waiting on the refundA verbal agreement works the same as a written oneThey told me I could cancelSo they need to change their policyThis place really is a scam.? ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because: No has contacted since I sent my complaint inI got a call today from tan don't know who that is but all I want is this to be canceledthey can email me at s***@***.comI also got an email which I replied to and attached a copy
Regards,
*** ***

Ms***:Thank you for your letter dated May 24, regarding *** ***I was sorry to hear that Ms*** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to Ms***’ assertion that she was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the New Jersey Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that Ms***’ right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by Ms***, and I have included copies of the pertinent pages for your referencePlease note the section of the Agreement referenced below, as well as the applicable section of the Consumer Disclosure Acknowledgment which shows Ms***’ initials in the “Yes” column.Ms*** also makes several other claims about details of the Vacation Program Agreement not being explained and/or covered adequately, but our Agreement covers all of those details in similarly detailed fashionThe disconnect, according to Ms***, seems to be in the process that occurred in our Sales office on the day that the Vacation Program Agreement was purchasedMs*** imparts that her and her boyfriend “signed everything so quickly and in a rush (with the salesperson wanting to get things done because my boyfriend wanted to leave for work).” While this rush to finish the required paperwork might have caused Ms*** to miss details of the Agreement, or to neglect to ask pertinent questions, it is certainly not indicative of any desire on the part of Sundance Vacations to misrepresent the details of our Vacation Program.Upon receiving your letter, we reviewed Ms***’ account and had an associate from our Customer Care division contact her in an effort to see if we could reach an amicable resolution to this matterDuring that conversation, we decided that in the interest of customer service we would honor her desired settlement to this complaint and cancel the contract that is associated with her vacation programWe also agreed to issue Ms*** a refund that was agreed to be both fair and equitableWe emailed our standard Termination Agreement to Ms***, and as soon as she returns the executed document to us her Vacation Program Agreement will be effectively cancelled and both parties will be released from all future obligations.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at? *** *** *** Sincerely,Ed C***SrManager, Customer Care Sundance Vacations Network

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
February 1,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated January 27, regarding a complaint that was filed by *** ***On January 28, a manager from our customer service department contacted *** *** to discuss his complaint*** *** explained that he was unsuccessful when attempting to locate properties that he wished to utilize through his vacation programWe offered to immediately assist *** *** with completing a reservation for a unit located at the property of his choice, but he declinedTo resolve *** ***’s concerns we offered to revise his program to travel vouchers at a cost of $1,Our offer also included releasing *** *** from his remaining account balance of $*** *** advised us that he would discuss the offer with his fiancé and call us backOn February 1, we made a follcall to *** *** regarding our offer, but had to leave a message asking that he return our callOur offer to revise *** ***’s account is still available to him and can be secured by contacting our customer service department at his earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

March 15, 2018Thank
you for your letter dated March 9, regarding *** *** ***.? I was sorry to hear that *** *** felt
that the details of his Vacation Program Agreement were not adequately
disclosed.? It is never our intention to
mislead clients, but rather one of our
main priorities to ensure that all
information is fully disclosed prior to any purchase taking place.? We strive to communicate, both verbally and
in writing, all information in a manner that is easy to understand.Upon
reviewing his letter to your office, the primary concern that *** *** has
with his Vacation Program is that he feels that he was misinformed regarding his
ability to cancel.? We feel that this is
a complete misrepresentation of both the facts of the Pennsylvania
Consumer Protection Laws and the efforts our sales staff undertakes to ensure
that all details are disclosed.? The fact
of the matter is not that *** ***’s
right to rescission was revoked, but that it never existed in the first place,
in part because he entered into this Agreement in our permanent place of
business, and not in his residence or over the telephone.? This is information that is well covered in
the Vacation Program Agreement entered into by *** ***, and I have included copies of the
pertinent pages for your reference.?
Please note section of the Agreement, as well as question of the
Consumer Disclosure Acknowledgment which shows *** ***’s intials in the “Yes” column when
asked if he understood that the Agreement was not subject to any right of
rescission.Upon
receiving the letter from your office, a representative from our Customer Care
department contacted *** *** to see what could be done to rectify the
situation.? Our records indicate that on
March 15, we agreed that, in the spirit of providing exemplary customer
service, we would honor *** ***’s request and cancel his Vacation Program,
in spite of the fact that there is no right of rescission associated with
it.? *** *** was sent our standard
Termination Agreement, and as soon as it is executed and returned to us his
Agreement will be effectively cancelled and both parties will be released from
their contractual obligations.? Our
records indicate that *** *** was satisfied with this resolution.We
trust this resolves *** ***’s complaint, and we ask that you notify us if it is not
resolved.? Should you have any questions
regarding this or any other matter, please do not hesitate to contact this
office at ###-###-####.Sincerely,

From:? *** ***? ***Date: Fri, Mar 16, at 1:PMSubject: Withdraw ComplaintTo: "[email protected]" Hi,I just filed a complaint earlier today about *** ***? Is it possible to receive that back, as they are issuing me a refund and
are terminating the contract.*** ***

RE: *** ***, ID *** ***Thank you for your letter dated May 30, regarding *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but
rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Upon reviewing her complaint to your office, the primary concern that *** *** seems to have with her Vacation Program is that she feels that she was misinformed regarding her ability to cancelWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***, which includes the following section:Additionally, we take exception to *** ***’s assertion that she is in any way “misled by the material.” Our records indicate that *** *** has never attempted to utilize any of the services promised to her under the Agreement, making it impossible for her to have experienced any sort of dissatisfactionUntil we received notice of *** ***’s complaint to your office we hadn’t had any contact whatsoever with her, so we had no reason to believe that she was anything but satisfied with herVacation Program, particularly in light of the fact that we assisted her with booking a vacation week in Hawaii while she was in our Sales office.After receiving your letter, a manager from our Customer Service department began to try to contact *** *** in an effort to discuss her complaintUnfortunately, we have been unable to contact her, having left messages to contact us at the number listed on this complaint on three occasions (once on June 8th, twice on June 9th, 2017)As a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Service department at her earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***.Sincerely,Ed C***SrManager, Customer Care Sundance Vacations, Inc

March 30, 2016Thank you for your letter dated March 23, regarding *** ***I was sorry to hear that *** *** reported to your office that nobody from Sundance Vacations had contacted him, particularly in light of our prior response indicating that we had attempted to do so on three occasions.Upon receiving the letter from your office a manager from our Customer Service department was able to speak with *** *** on March 30, Our records indicate that during that conversation we reached an agreement to cancel *** ***’s Vacation Program Agreement, in spite of the fact that there is no right of rescission associated with itWe sent *** *** our standard Termination Agreement, and as soon as he signs and returns it to us both parties will be released from their contractual obligations, effectively cancelling his Vacation Program.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service Sundance Vacations

February 17, 2016Thank you for your letter dated January 30, regarding *** ***I was sorry to learn of *** ***’s difficulties in utilizing the vacations promised to him through the Vacation Program Agreement.After our first attempts at contacting the ***’s proved unsuccessful, and after your response to them spurred them to discuss the issue with us we were able to reach a resolution to their complaintOn February 16, a customer service representative contacted *** *** and informed him that in the interest of providing exceptional customer service we would agree to cancel his Vacation Program Agreement, in spite of the fact that there is no right of rescission associated with itAs a result of us taking this action, all parties have been released from their contractual obligations, and Sundance Vacations has issued a refund in the amount of $3,to the ***s*** *** informed us that this resolution was fair, in light of the fact that they had used two of the vacation weeks they had purchased.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed C.SrManager, Customer Service

June 15, 2017Thank you for your letter dated June 8, regarding *** ***I was sorry to hear that *** *** was dissatisfied with the promotional vacation voucher that he received when he visited our officeThese promotional vacation vouchers are procured through a third-party promotional
company, ***, and fully serviced by themFor this reason, it is difficult for us to comment on the details of the reservations process that was experienced by *** *** in particular.Upon receiving the letter from your office, however, we immediately contacted management at *** and inquired about the status of *** ***’s promised refundOur records indicate that on June 8, a representative from *** contacted *** *** and ensured him that the refund check had been processed and sent to him, and provided him with the refund check numberOn June 15, 2017, a manager from our Customer Care team called *** *** to inquire about the status of the refund, but were unable to speak with him, leaving a message to contact us if there were anything that we could do to be of assistance.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

April 14, 2017Thank you for your letter dated April 5, regarding *** *** ***I was sorry to hear that *** *** felt that the details of her Vacation Program Agreement were not adequately disclosed, and that she was experiencing difficulties in using her promotional vacationIt is
never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, *** *** writes that she was not just displeased with her Vacation Program Agreement, but also went so far as to question its very existence, claiming that she was receiving collections calls for “money that I supposedly owe them.” We feel that this insinuation is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well- coveredI have enclosed the pertinent pages of *** ***’s Agreement for your reference, and we ask that you notice that they are signed and initialed multiple times.Since receiving your letter, a representative from our Customer Care department has been attempting to contact *** *** in an effort to resolve this issue, as well as offer our assistance in utilizing the promotional vacation we provided her withRegarding that promotional vacation, our records indicate that *** *** has followed the process thus far, and the promotional travel company is in the midst of processing her request.Our records indicate that we have left voicemail messages for *** *** on multiple occasions (April 12th, twice on April 13th, 2017), and as of this date we have been unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to be an active participant in the resolution to this matter, I would encourage her to contact us at his earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
January 18,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated January 14, regarding a complaint that was filed by *** ***After receiving your letter a manager from our customer service department was able to speak with *** *** regarding this complaintDuring our conversation *** *** explained that although he had never booked a reservation or traveled through his vacation program, he was not happy with the reservation process and applicable fee structureWe advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel his account upon the receipt of an executed Confidential Termination, Release and Refund AgreementThat same day we sent *** *** his Confidential Termination, Release and Refund AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of *** ***’s account and process the applicable refund
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

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Address: PO Box 4641, Saratoga Springs, New York, United States, 12866

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