J & J Lawn and tree Serivce

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am sending you this in response to the correspondence I was copied on from Ed C***, Senior Manager of Customer Service, Sundance Vacations, dated June 20, 2016.I would like to first address MrC***'s statement regarding his company's sales processCan only speak to my personal experience, and as stated in my prior Complaint information, the process was hurried, details were not clearly explained to me and I felt extremely pressured into signing Same, never denied that my signature, or initials, were on the documents, but instead, stated that I did not have a full understanding of what I was purchasing at the time and all of the details in those numerous documentsAs MrC*** was not there, nor did he participate in any part of this process, think his opinion in this regard is based on what he believe his safes team should embody as professional conduct, but has no personal knowledge of this exact exchangeI did not have adequate time to review the documents, nor have a full understanding of what was involved and after months of paying for a "vacation package" was not going to be able to use, NOR could afford and would never collect on, attempted to dissolve this agreement.As explained previously, paid monthly payments on this "vacation package" since June I never attempted to utilize this package, don't want it, didn't need it and could no longer afford the payments as wellindicated this to the Sundance Vacation representatives who began harassing me by telephone, and correspondence, once stopped the monthly authorized payment for sameAT NO TIME DID ANY OF THOSE SUNDANCE EMPLOYEES try to discuss this issue, recommend a refund or try to resolve this in any way, other than to insist pay what was owed and continue to do so, because this was a legally binding agreement and had to repay the "loan" had taken.Further investigation on my part revealed that there was no "loan" involved in my purchase and that DID have the right to dissolve this agreement at any time was not satisfied or willing to stay in SameMy attempts were ignored, which is why I have contacted your office.I also want to say that take offense at MrC***'s insinuation that somehow decided to do all this because of some *** page that was created against his company?? I can assure you, and MrC***, that I am more intelligent than that and do NOT obtain "legal advice from people on a Boycott Sundance Vacation *** page!” I have had the privilege of seeking legitimate legal advice, and will continue with same, should that become necessary in order to receive my full refund of $2,I can assure MrC*** that should we unfortunately get to that point, that he will be hearing from my attorney and NOT a *** page memberIt also goes without saying that if Sundance Vacations is such a reliable credible and valued company, there wouldn't be HUNDREDS of Revdex.com complaints, lawsuits against them AND a *** page to "boycott" them with hundreds of membersI think this is clear support of my claims of the unprofessional, harassing and threatening conduct I have encountered personally with all of my dealings with Sundance to date,I paid toward a "service" never collected, never had or owned, never utilized and never willI have received NOTHING in exchange for that money and therefore expect a full refund hereinMy money wasn't used for anything and therefore should be given back to meIt's a very simple concept.Lastly, to address MrC***'s claim that his office contacted me to offer $in resolution of this matter and that hung up and would not speak to them is partially untrueI did receive a message from Sundance in this regardI returned the call and spoke to a "Michelle" who said they would offer me $as a refund and dissolve the contractI said that was unacceptable and I wanted a full refundShe advised that she "did not have authority to return any more than that amount and would have to have a Supervisor contact me." informed her again that was ONLY interested in a FULL REFUND of $2,and did not want to hear from them any further unless they were willing and able to do so.As far as I am concerned, this complaint is FAR from "resolved" as MrC*** has statedUnless, and until, Sundance offers me a full refund of my money, I will proceed as appropriate to Collect Samewill also be sure to advise other unsuspecting consumers of my dissatisfaction with the company, its sales tactics and hesitance to refund money taken by them and used for nothing, other than to supply the company and pay their salaries!I have no interest in going round and round with the staff of Sundance Vacations in Some "negotiating game" so they can findsome number they want me to agree to in order to wrap this upMy number is firm and final - $2,or no deal.Thank you for your assistance in this regard and if I can provide any additional information, or documentation for you, I would be happy to do soI look forward to hearing from you in this regard
Regards,
*** ***

Thank you for your letter dated December 16, regarding Steven ***I was sorry to hear that Mr. *** felt that the details of his Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main priorities to
ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. In his complaint to your office, Mr*** writes that he was misled about not just the details of his Vacation Program Agreement, but also went so far as to question its very existenceWe feel that this claim is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-coveredI have enclosed the pertinent pages of Mr***’ Agreement for your reference. Since receiving your letter, a representative from our Customer Service Department has been attempting to contact Mr*** in an effort to resolve this issueOur records indicate that we spoke with Mr. *** on December 16, and agreed to send him a copy of his Vacation Program Agreement so that we could discuss its contentsOur records indicate that we have since left voicemail messages and emails for Mr*** on multiple occasions (December 19th and October 21st, 2016), and as of this date we have been unable to discuss the matter with himThus, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve Mr***’ concerns. We trust this resolves Mr***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Ed C*** SrManager, Customer Service Sundance Vacations

March 25, 2016Thank you for your letter dated March 16, regarding *** ***I was sorry to hear that *** *** felt that the decision to purchase his Vacation Program Agreement was the product of “high pressure sales tactics” or that the fees associated with the Vacation Program were covered
inadequatelyIt is never our intention to “pressure” clients, but rather one of our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.In regard to *** ***’s assertion that our sales staff had “pressured” him into his decision to purchase his Vacation Program Agreement, we feel that we gave him multiple opportunities to express these feelings, and our records indicate that he never didAs part of our Vacation Program Agreement we enclose a Consumer Disclosure Acknowledgment, which has our clients answer a series of easy-to-understand questions by initialing “Yes” or “No.” I have enclosed a copy of this Acknowledgment for your reference, and we ask that you note the section below which shows *** *** initialing in the affirmative when asked about his overall satisfaction with our Sales staff and the overall purchase.Additionally, our Customer Service team contacts all of our newest clients in the days immediately following their purchase in an effort to see if they have any questions or concerns about the Vacation PackageOur records indicate that on October 21, one of our Customer Service representatives spoke with *** *** as part of this “comfort call” process, and his only questions were in regards to setting up his password for access to the website for Travel Advantage Network and ensuring that we had his email address correctIn fact, the only reference to our staff treating *** *** in anything but a professional manner came in his complaint to your office two and a half years later.In regard to *** ***’s insinuation that the fees associated with the Vacation Program were not covered adequately, we feel that this is a complete misrepresentation of the efforts made by our Sales staffThere are only two fees that *** *** seems to be claiming to be unaware of: the Unit Size and Unit Upgrade Fee and the Prime Season UpgradeIn the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied belowI have also enclosed copies of the pertinent sections of the Agreement for your reference.In addition to the Vacation Program Agreement, all of our clients are provided with a Consumer Disclosure AcknowledgmentThis form ensures that our clients are aware of all the pertinent details of the Vacation Program, responding to a series of easy-to-understand questions by initialing in a column corresponding to either “Yes” or “No.” I have copied questions number 8, and below, which shows *** *** initialing in the “Yes” column, indicating that he was aware of the upgrade fees associated with the Vacation Program.The section referenced above mentions that the Prime and Value Season upgrades are done “in accordance with your seasonality guide.” This is a form that all of our clients are provided with, and I have enclosed a copy of *** ***’s for your referenceThis form goes through the seasonality of all of our major vacation areas, outlining when upgrades will be due, and I ask that you notice that *** *** signed the form to signify that he understood its contentsI have copied the bottom portion of this document below, where it can be seen that *** ***’s signature is within a fraction of an inch of the bold- typed statement that again outlines the Prime Season Upgrade Fees.*** *** also makes reference to the conditions he encountered while utilizing one of our vacations, claiming that there were “drug addicts all over the property, the air conditioner didn’t work, [and] there was no wifi.” When I received the letter from your office I researched *** ***’s account to see what he told us about his experiences on this vacation, and the sole complaint that was registered with our Travel Associates was in reference to the not workingWith no further complaints registered, we were under the assumption that *** *** was satisfied with his vacation and the Vacation Program.When reading *** ***’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered into on October 18, When purchasing his Vacation Program Agreement, *** *** was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory NoteI have provided copies of these forms for your reference, and ask that you notice that *** *** initialed and signed all of them, signifying that he understood their contentsIn light of these executed documents, we are also confused as to *** ***’s assertions that this financing arrangement is in any way illegitimate.In his complaint, *** *** makes reference to having “done some research,” about Sundance Vacations and *** ***This is an apparent reference to his involvement with the Boycott Sundance Vacations *** pageThis page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWe monitor the Boycott Sundance Vacations *** page in an effort to address any issues that our customers might be having, and *** ***’s complaint and many of its incorrect assertions (like his argument that his financing arrangement is somehow illegitimate) come directly from this source.We were already working on *** ***’s account before we had received any communications from your officeAfter several communications with *** ***, we were able to reach an amicable resolution to their complaint on March 23, We agreed to cancel the Vacation Program Agreement, and agreed to a refund that was fair and equitable*** *** signed and returned our standard Termination Agreement, and his refund is being processed and will be mailed to him.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

March 3, 2017Thank you for your letter dated February 21, regarding *** ***I was sorry to hear that *** *** felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needsIt is never our intention to displease our clients, and it is always disheartening to
learn that a valued customer might be dissatisfied.In his letter to your office *** *** stated that he was experiencing frustrations with our reservations process and was looking for relief from his AgreementUpon receiving your letter, we immediately had a manager from our Customer Care team contact him in an effort to see how we could be of assistanceOur records indicate that before receiving the letter of complaint from your office we had never received any indication that *** *** had been experiencing any sort of difficulties with his Vacation Program, so we had no reason to believe that he was anything but completely satisfied.During a phone call on March 2, our Customer Care manager had the opportunity to speak with *** ***, and our records indicate that we were able to bring this matter to an amicable resolutionWe were able to review the reservations procedures outlined in the Vacation Program Agreement, as well as the areas available for travel through the Vacation Program, and our records indicate that *** *** was satisfied with the customer service we provided and plans on utilizing the Vacation Program in the near future.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C

May 17, 2017Thank you for your letter dated May 14, regarding *** *** ***I was sorry to hear that *** *** felt that her Express Travel Agreement was not satisfactorily fulfilling her vacation needsIt is never our intention to displease our clients, and it is always disheartening to
learn that a valued customer might be dissatisfied.In her letter to your office *** *** claims that Sundance Vacations “lied and...misrepresented” the availability of vacation properties through her Express Travel AgreementWhile it is true that *** *** has not used any of the vacation weeks that she purchased through her Agreement, we take great exception to this inaccurate portrayal of our servicesIf *** *** has found that making reservations is difficult by attempting to do so online, we would be more than happy to provide her with personal assistance in fulfilling her vacation needsSuch assistance would have been virtually impossible to provide in this particular instance, however, as *** *** filed her complaint to your office on the same day that she purchased her Express Travel Agreement, having never attempted to contact us in any way.Since receiving your letter, a manager from our Customer Care Department has been attempting to contact *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for *** *** on three occasions (May 15th, May 16th, and May 17th, 2017), and as of this date she has not returned any of these callsAs a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss her complaint and be an active participant in its resolution I would encourage her to contact our Customer Care department at her earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed CSrManager, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have left a voice mail message 3/29/for a return call from Ed to accept the offered refund of $3,to sever our relationshipI have not received a return call back as of yet
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although, they did not give me a full refund I will agree to the partial refund and cancellation.attached is a copy of the cancellation agreement and refund amount they agreed to.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Sundance Vacation Program agreed to cancel my account with themI'm in the process of waiting for a letter in the mail to confrim this cancelled agreement.Regards,
*** ***

December 5, 2017Thank you for your letter dated November 13, regarding *** ***I was sorry to hear that *** *** felt that the details of her Express Travel Agreement were not adequately disclosed, or that the value was less than anticipatedIt is never our intention to mislead
clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.*** ***’ primary complaint related to the value presented by the Vacation Program, referencing the fees associated with travelling by claiming that she “was told that [she] wouldn’t pay more than $for a reservation.” *** *** also claims that the price to vacation through her Vacation Program “is the same or more than it would cost to go directly through the resorts.” While we cannot speak to the prices that may be found elsewhere for our vacation options, the fees that *** *** refers to were well-covered when she purchased her Vacation ProgramI have copied *** ***’ Seasonality Guide and Reservation Fee Schedule, both of which utilize easy-to-read infographics to ensure that all of the associated fees are clearly understoodWe ask that you notice that *** *** signed both of these forms, indicating that he understood their contents.Since receiving your letter, a manager from our Customer Care department has been in contact with *** *** in an effort to resolve this issueOur records indicate that after a conversation with *** *** on November 30, we were able to reach an amicable resolution to this matter, agreeing to revise her Express Travel Agreement and provide her with a refund of 50% of what she has paidOur records indicate that *** *** was pleased with this resolution.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Care

Sundance Vacations, Inc
*** *** *** *** Wilkes Barre, PA ***
February 1,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated January 27, regarding a complaint that was filed by *** ***On January 28, a manager from our customer service department contacted *** *** to discuss his complaint*** *** explained that he was unsuccessful when attempting to locate properties that he wished to utilize through his vacation programWe offered to immediately assist *** *** with completing a reservation for a unit located at the property of his choice, but he declinedTo resolve *** ***’s concerns we offered to revise his program to travel vouchers at a cost of $1,Our offer also included releasing *** *** from his remaining account balance of $*** *** advised us that he would discuss the offer with his fiancé and call us backOn February 1, we made a follcall to *** *** regarding our offer, but had to leave a message asking that he return our callOur offer to revise *** ***’s account is still available to him and can be secured by contacting our customer service department at his earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

July 3, 2017Thank you for your letter dated June 23, regarding *** ***I was sorry to hear that *** *** felt that the details of our promotional offer were not clearly outlinedIt is never our intention to mislead our prospective clients, but rather one of our main priorities to ensure
that all information is fully disclosed at all timesWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint *** *** takes issue with many of the details of our promotional offer that she was selected for, although her familiarity with these details leads us to the conclusion that our marketing staff did a superlative job in ensuring that all of those details were clearly communicatedAs for the details of the “constant contact” that *** *** mentioned in her letter to your office, below is the complete history of our interactions with *** ***, culled from our records.On June 21, a marketing associate spoke with *** *** at 10:AM and offered to arrange for a time for her to visit our Parsippany, NJ sales office on June 23, at 8:PMPlease note that the day that *** *** submitted her letter to your office was the next day (the day before her scheduled appointment).In spite of calling us back to confirm the appointment, *** *** failed to attend the meeting at the scheduled time.On June 24, a marketing associate called *** *** to inquire about her absence the previous day and to see if she would be interested in reschedulingOur records indicate that *** *** terminated the call when our associate identified himself.On June 26, a marketing associate attempted to contact *** ***, but our records indicate that the call was never answered.On July 3, 2017, in response to the letter from your office, Sundance Vacations placed *** *** on our internal do-not-call list in order to ensure that she is never contacted again.While *** *** chose not to take part in our promotional offer, we take great exception to her assertion that it was a “scam,” largely because she never followed up on any of the promotional offersIf she had attended the promotional presentation that she had scheduled for I can assure you that she would have received everything that she was promised on the telephoneAlso, Sundance Vacations has never sharedthe personal information of any prospective client with any other entity, so any “phone calls from other scam companies” are either purely coincidental, or the result of other marketing campaigns that *** *** participated inMoreover, the “constant contact” claim that *** *** levelled against our marketing efforts is entirely without merits, as her letter was submitted when there had only been one call made to *** *** (to make the appointment), and one call received from *** *** (to confirm the appointment for the following day).Regardless, *** *** will not hear from Sundance Vacations again.We trust that this resolves *** ***’s complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

June 15, 2017Thank you for your letter dated June 8, regarding *** ***I was sorry to hear that *** *** was dissatisfied with the promotional vacation voucher that he received when he visited our officeThese promotional vacation vouchers are procured through a third-party promotional
company, ***, and fully serviced by themFor this reason, it is difficult for us to comment on the details of the reservations process that was experienced by *** *** in particular.Upon receiving the letter from your office, however, we immediately contacted management at *** and inquired about the status of *** ***’s promised refundOur records indicate that on June 8, a representative from *** contacted *** *** and ensured him that the refund check had been processed and sent to him, and provided him with the refund check numberOn June 15, 2017, a manager from our Customer Care team called *** *** to inquire about the status of the refund, but were unable to speak with him, leaving a message to contact us if there were anything that we could do to be of assistance.We trust that this will bring this complaint to a satisfactory resolution, but if you have any further questions or concerns we hope that you will contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

May 16, 2017Thank you for your letter dated May 11, regarding *** *** ***I was sorry to hear that *** *** felt that the details of his Express Travel Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main
priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In reference to *** ***’s assertion that he was not provided with a right to rescission, we feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business, and not in his residence or over the telephoneThis is also information that is well covered in the Express Travel Agreement entered into by *** ***, and I have included a copy of the pertinent page for your referencePlease note the section of the Agreement referenced below which shows *** ***’s initials in the “Yes” column.*** *** also claims that there were a litany of misrepresentations regarding the destinations available for use through his Express Travel Agreement, claiming that he was promised availability in AlaskaTo ensure that the available vacation destinations are covered during our sales process all of our customers are provided a “Destinations Report.” I have provided a copy of the Report that was provided to *** *** for your reference, and we ask that you notice that there is no mention of Alaska as an available destination, and that both of the *** initialed the form to indicate that they had

Sundance Vacations, Inc
*** *** *** Boulevard
Wilkes Barre, PA
December 14,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated December 7, regarding a complaint that was filed by *** ***On December 8, a manager from our customer service department contacted *** *** to discuss her complaint*** *** explained that she was not satisfied with the fee structure that is associated with her vacation program, specifically the upgrade and annual service feesTo resolve *** ***’s concerns we offered to revise her program to weeks of vacation at a cost of $2,Our offer also included a $2,refund to offset the cost of the fees in question*** *** accepted our offer and her account was adjusted accordingly*** *** can expect to receive her refund within to business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
January 29,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your
letter dated January 27, regarding a complaint that was filed by *** ***I was sorry to hear of *** ***’s misunderstanding regarding the terms and conditions of the vacation program that he purchased from us on January 22, It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information (regarding the vacation program that we offer) is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand
After receiving your letter a manager from our customer service department had the opportunity to review the notes for *** ***’s accountWe found that although there had been no breach of contract on the seller’s part, in the interest of customer service on January 25, we agreed to cancel *** ***’s account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent *** *** his Confidential Termination and Release AgreementThe executed document was received in our office on January 27, and we immediately finalized the cancellation of *** *** account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

December 16, 2016Thank you for your letter dated December 7, regarding *** ***I was sorry to hear that *** *** felt that her VIP Travel Program would not be able to satisfy her vacation needs for the immediate future, but I am happy to report that we were able to reach an amicable
resolution to this matter.In her letter to your office *** *** claims that she was desiring relief from her agreement because she was going to “be relocating to a country that Sundance does not provide service” inUpon receiving your letter, we immediately had a manager from our Customer Service team contact her in an effort to see how we could be of assistance.During a phone call on December 8, our Customer Service manager had the opportunity to speak with *** ***, and our records indicate that we were able to bring this matter to an amicable resolutionAfter reviewing the reservations procedures outlined in *** ***’ VIP Travel Program, we agreed to consider her account paid-in-full, giving her full credit for all monies paid and providing her with the full use of an equitable number of vacation weeksOur records indicate that *** *** was satisfied with this resolution.We trust this resolves *** ***’ complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (***.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** ***
Wilkes Barre, PA ***
November 30,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** Birney Avenue
Moosic, PA
RE: *** ***, ID ***
*** ***:
Thank you for your letter
dated November 24, regarding a complaint that was filed by *** ***After receiving your letter I reviewed *** ***’s account and found that she spoke with a representative from our customer service department on November 24, During the conversation *** *** explained how the properties that she reviewed for potential booking would not accommodate her needs with regard to her business retreatsWe advised *** *** that although there has been no breach of contract on the seller’s part, in the interest of customer service we would cancel her account upon the receipt of an executed Confidential Termination and Release AgreementThat same day we sent *** *** her Confidential Termination and Release AgreementOnce the executed document is received in our office we will immediately finalize the cancellation of *** ***’s account
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sundance Vacations
*** *** *** ***
Wilkes-Barre, Pa
###-###-####
###-###-#### (fax)
July 16,
Revdex.com Complaint
*** *** *** *** *** *** *** ***
Deptford, NJ
ID # ***
To whom it may concern,
On 07/13/2015, I received a
Revdex.com complaint regarding *** P*** & *** *** and their desire to cancel their vacation program*** and *** attended a vacation seminar on Saturday 07/11/2015, where they choose to purchase a vacation program with Sundance VacationFirst thing Monday morning 07/13/at 9:am, *** contacted our office expressing his intent to cancel his vacation programJust as with all clients we offer to amend and modify the agreement for them first to see if there might be a more affordable option for them*** declined the offer that was madeWithout hesitation we agreed to start the cancellation process for himWe explained what the Confidential Termination Release Agreement was and that he would need to electronically sign it and email it back to us and once we receive it, the agreement will be cancelled and his refund will be processed
That Release agreement was emailed to him on 07/13/*** was informed that he needs to sign that and send it back to us within daysAt this point his account is in a pending cancellation statusAs soon as we receive that signed agreement, we will be issuing a refund in the amount of $In speaking with ***, it is our understanding that everything has been resolved to his satisfaction
I trust that this will resolve any issues and concerns brought to the attention of The Revdex.com by *** *** and *** P***Should you have any questions or need any further assistance regarding this issue, please feel free to contact me directly at ###-###-#### X or toll free at ###-###-####I can also be reached via e-mail at ***
Thank you for your time and attention to this matter
Sandra S***
Manager,
Sundance Vacations
***