J & J Lawn and tree Serivce

March 2, 2017Thank you for your letter dated February 21, regarding *** ***I was sorry to hear that *** *** felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needsIt is never our intention to displease our clients, and it is always
disheartening to learn that a valued customer might be dissatisfied.In his letter to your office *** *** claims that Sundance Vacations is “nothing but a scam,” and continues to assert that he was “completely misled and [the program] was complete misrepresentation.” While it is true that *** *** has not used any of the vacation weeks that he purchased through his Vacation Program Agreement, we take great exception to this inaccurate portrayal of our servicesIn fact, the only contact that we have on record from *** *** is a letter dated January 24, in which *** *** claimed that he was experiencing a “financial hardship.” *** *** made no mention of the myriad other issues that he brought up in his letter to your office, and up until we received these correspondences we had never had any complaints from him, leaving us to believe that he was nothing but satisfied with his Vacation Program Agreement.When we received *** ***’s initial letter we had a representative from our Customer Care team reach out to him via email in order to see if we could reach some sort of amicable resolution to this matterHe never responded to that email, so we are compelled to respond through this letter.*** *** claims that he tried to book reservations on multiple occasions without any success, but our records don’t show any discussions of this sort taking place between him and our reservations staffIf *** *** was attempting to make reservations on our website that is not something that we have a record of, as our clients are not required to “sign in” to their account to search for availabilityIn any case, we would be more than happy to have someone on our staff personally assist *** *** with making his future vacation reservations, although in his letter he appears to not be interested in pursuing such remedies.At this juncture, if *** *** is not interested in continuing with his Vacation Program Agreement, we would be willing to relieve him of the amount that he is still contracted for ($10,plus applicable interest)In the interest of providing exemplary customer service we would also be willing to provide *** *** with the use of ten (10) vacation weeks for the principal already paid on his Vacation Program Agreement, which is a lower price per vacation week than originally agreed uponIf *** *** is not open to using any of his vacation weeks, we would also be willing to cancel his account in its entirety without refund.We will await *** ***’s response to these offers to bring this issue to an amicable resolutionIf *** *** would like to expedite the process he could contact us by telephone at the number belowWe trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at (*** ***.Sincerely,Ed CSrManager, Customer Service

Sundance Vacations, Inc
*** *** *** *** *** *** ** ***
November 11,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** *** *** *** *** ** ***
RE: *** *** ** ***
*** ***:
Thank you for your letter
dated November 9, regarding a complaint that was filed by *** *** After receiving your letter I reviewed *** *** account and found that she had discussed her concerns with our customer service manager on November 9, To resolve *** *** concerns we offered to revise her program to weeks of vacation at a cost of $2,Our offer also included a refund totaling $2,*** *** accepted our offer and her account was adjusted accordingly*** *** can expect to receive her refund within business days
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations

March 25, 2016Thank you for your letter dated March 16, regarding *** *** ***I was sorry to hear that *** *** *** felt that the decision to purchase his Vacation Program Agreement was the product of any sort of “material misrepresentation,” particularly when that opinion comes from
the misguided notion that Sundance Vacations was willfully flaunting any lawsIt is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.*** *** ***’s complaint to your office contains no specific complaints about the Vacation Program that he purchased on December 14, 2013, so it is not possible for us to discuss the Program itselfOur records indicate that *** *** *** has never attempted to utilize the services that he purchased in the Vacation Program Agreement, and until we received a letter from him on October 13, we had no reason to believe that he was anything other than satisfied with his purchase.In the letter referred to above, *** *** *** made many of the same claims that he made in his letter to your officeOur records indicate that a Customer Service representative attempted to contact *** *** *** on October 13, 2015, but after leaving a message we never heard back from him.In his complaint to your office *** *** *** states that Sundance Vacations denied him his “right to rescission within days which is required to be afforded to me under the Pennsylvania Unfair Trade Practices and Consumer Protection Law...” This is a complete misreading of the Pennsylvania laws governing the Vacation Program sold by Sundance Vacations, howeverA key factor in this determination, of course, is the fact that *** *** *** purchased his Vacation Program in Sundance Vacations’ permanent place of business ??" our Sales Center located in King of Prussia, PennsylvaniaIt is not that *** *** *** “waived that right,” as he states in his letter to your office, but that he never had that right to begin.These facts are well-covered in the Vacation Program AgreementI have included the pertinent pages of *** *** ***’s Agreement for your reference, but I ask that you notice the section of the Terms and Conditions that I have copied below, which clearly describe that there is no right of rescission applicablefor the Vacation ProgramFurthermore, we ask that you notice that the sentence that states that the Agreement is not cancellable is the only sentence in the entire Agreement that is entirely capitalized, in bold print and underlined ??" all in an effort to ensure that our clients are aware of this.As a safeguard against any details of the Agreement eluding our clients, we also provide a Consumer Disclosure AcknowledgmentThis form ensures that our clients are aware of all the pertinent details of the Vacation Program, responding to a series of easy-to-understand questions by initialing in a column corresponding to either “Yes” or “No.” I have copied question number below, which shows *** *** *** initialing in the “Yes” column, indicating that he was aware of the fact that the Agreement is not subject to a right of rescission.It is also apparent that much of *** *** ***’s complaints were fueled by his involvement with the Boycott Sundance Vacations page on ***This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of that adviceWe monitor the Boycott Sundance Vacations *** page in an effort to address any issues that our customers might be having, and we noticed instances of *** *** *** both seeking and dispensing advice on what best strategies could be employed to cancel a Sundance Vacations AgreementIn fact, on November 3, (some four months before *** *** *** filed his complaint with your office) we noted that he posted the majority of his complaint to your office on that page, and it is obvious to anyone familiar with the page’s tactics that most of his post (and most of the subsequent letter of complaint to your office) had simply been copied and pasted from that sourceWhile we feel that *** *** *** was led astray by information disseminated by an untrustworthy internet source, we vehemently disagree with his assertions about the reading of Pennsylvania laws or the marketing practices employed by Sundance Vacations.When we received the letter from your office we immediately began working towards resolving this issue with *** *** ***Our records indicate that a Customer Service representative spoke with *** *** *** and agreed to cancel his Vacation Program Agreement, and we sent him our standard Termination Agreement on March 21, We are currently waiting for *** *** *** to sign and return this document to us, and when he does his Vacation Program Agreement will be effectively cancelled and both parties will be released from their contractual obligations.We trust this resolves *** *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer Service

Thank you for your letter dated June 24, regarding Bryan ***I was sorry to hear that Mr.? *** felt that the decision to purchase his Vacation Program Agreement was a poor one, particularly? when he feels that he was the victim of a “scam.” We vehemently and completely take
exceptions to such? assertions, and want to assure you that throughout our sales process it is one of our main priorities to? ensure that all information is fully disclosed and that all of our customers are comfortable with their? purchase.? Mr***’s complaint to your office contains no specific complaints about the Vacation Program that he? purchased (his letter to your office was sent the day after he made his purchase), so it is not possible for? us to discuss the Program itselfOur records indicate that Mr*** was successful in booking a? reservation as part of our in-office sales process, so his claims that his Vacation Program was anything? but legitimate seem to be less than validWith no actual experience to rely on, it seems likely that Mr.? ***’s complaints were fueled by his awareness of the *** Sundance Vacations page on ***.? ? This page has a well-documented history of dispensing “legal” advice to consumers that are looking to get? out of their contractual obligations with Sundance Vacations, regardless of the pertinence or accuracy of? that adviceWhile there is no record of Mr*** posting on that page, it is the most likely source of the? “proof” that led him to believe that he “fell for the scam.”? Regardless of these facts, when we received your letter we had a representative from our Customer? Service team contact Mr*** in order to see if we could reach some sort of amicable resolution to this? matterOur records indicate that after discussing this matter with Mr*** on June 27, 2016, we agreed? to cancel his Vacation Program Agreement and provide him with a full refundOur records indicate that? he was pleased with this resolution.? We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you? have any questions regarding this or any other matter, please do not hesitate to contact this office at? ###-###-####.? Sincerely,? ? Ed C***? SrManager, Customer Service? Sundance Vacations

Sundance Vacations, Inc
*** *** *** *** *** *** ** *** *** *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** *** *** *** *** *** ** ***
RE: *** *** ** ***
*** ***:
Thank you your letter dated November 9, regarding a request for additional documentation for the complaint that was filed by *** ***After receiving your letter a manager from our customer service department was able to speak with a representative at *** *** *** *** with regard to the non-refundable extension feeWe confirmed that the disclosure of this fee is verbal and immediately payable in order to be honoredIn the interest of customer service, *** *** *** *** has agreed to refund *** *** her $extension fee*** *** can now expect to receive a total refund of $
We now consider this complaint to be closedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ***
Sincerely,
Customer Service
Sundance Vacations

From:? *** ***Date: Tue, Jul 18, at 7:AMSubject: Cancel complaintTo:? [email protected] cancel complaint #*** filed 7/16/It has been resolved with businessThank you.** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

April 8, 2016Thank you for your letter dated March 29, regarding *** ***I was sorry to learn that *** *** was continuing her request to cancel her Vacation Program Agreement purchased on September 14, 2012.Upon receiving your letter our Customer Service team resumed attempts to contact *** *** to see what could be done to remedy the situationAccording to our records we were able to contact *** *** on April 7, and were able to discuss a resolution to this matter.Our representative offered to forgive *** *** of the balance still owed on her Vacation Program Agreement, leaving her with a representative number of vacation weeks to use as outlined in her Agreement*** *** informed our representative that she was not interested in this as a resolution, and requested that we simply cancel her Agreement and forgive her of the balance owed.Our records indicate that in the spirit of providing exemplary customer service we agreed to assist *** *** with the cancellation of her Vacation Program Agreement, in spite of there being no right of rescission associated with her purchaseWe emailed our standard Termination Agreement to *** ***, and she has returned the executed document to us, effectively releasing both parties from their contractual obligations.We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ** ***.Sincerely,Ed C.SrManager, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because while going through the explanation of fees and service charges, there are constant distractions and people coming and going which did not allow myself or my wife to fully absorb the amount of cost that this vacation program requires? They never mention that an additional 11000-dollars will be charged over the use of the package? The representatives just talk about vacations for which saves so much money based on inflation and rising travel costs? DISTRACTIONS DISTRACTIONS DISTRACTIONS? Also, when I have spoken to a *** *** representative, I have had no success in having them provide me any proof of the loan or transaction of funds? I have only received phone calls which proves no documentation? I have sent multiple e-mails but have received minimal response saying to contact a customer care representative
Regards,
*** ***

September 23, 2016Thank you for your letter dated September 15, regarding *** ***I was sorry to hear that *** *** felt that the details of his Vacation Program Agreement were not adequately disclosedIt is never our intention to mislead clients, but rather one of our main
priorities to ensure that all information is fully disclosed prior to any purchase taking placeWe strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Upon reviewing her complaint to your office, the primary concern that *** *** seems to have with his Vacation Program is that he feels that he was misinformed regarding his ability to cancelWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked, but that it never existed in the first place, in part because he entered into this Agreement in our permanent place of business, and not in his residence or over the telephoneThis is also information that is well covered in the Vacation Program Agreement entered into by *** ***, and I have included copies of the pertinent pages for your referencePlease note section of the Agreement, as well as question of the Consumer Disclosure Acknowledgment, which shows *** ***’s initials in the “Yes” column when asked if he understood that the Agreement was not subject to any right of rescission.Additionally, we take exception to *** ***’s assertion that he is in any way “dissatisfied with the service.” Our records indicate that *** *** has never attempted to utilize any of the services promised to him under his Agreement, making it impossible for him to have experienced any sort of dissatisfactionThe only contact we have on record from *** *** was on April 28, 2016, when he informed our Customer Service team that he could not afford the package and was offered the opportunity to significantly reduce the costs associated with his purchase, which he accepted.After receiving your letter, a manager from our Customer Service department began to try to contact *** *** in an effort to discuss his complaintUnfortunately, we have been unable to contact him, having left messages to contact us at the number listed on this complaint on three occasions (9/14, 9/15, and 9/22/2016)As a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Service

? Complaint: ***
I am rejecting this response because:
The company provided me with three options.Option 1: To cancel my? account? and mark it as paid with no reimbursement and nothing for the money that I have paid them? Options 2: Have my account marked as paid and get vacations for the money that we gave themThe company will continue to charge me a $300? annual fee for having the option to one day use the vacations which I do not want.Option 3: Keep as is paying the $/ month until it is paid in full and keep all the vacations.I requested that I talk this over with my husband first and Sandy told me I had the option to call her back in one hourAnother way of them trapping us into making a quick decisionAfter I said that an hour was unacceptable and I cannot make a decision in that time frame, the woman on the phone told me that there was nothing? that she could doThe after a period of silence she said ok I guess we'll hear from you after the new yearThese three options are unacceptable I want to cancel my account and be? reimbursed for what was paidNothing was ever usedI don't understand why this cannot be reimbursedI have? never used any of the vacations and do not wish to continue to pay for themThe second and third are not an optionThe first option we do wish to cancel but how can a company keep money for something that was never usedI could understand if I used a? vacation and owed the? company money for that?
Regards,
*** ***

Sundance Vacations, Inc.
[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
RE: [redacted]:
Thank you your letter dated November 9, 2015 regarding a request for additional documentation for the complaint that was filed by [redacted]. After receiving your letter a manager from our customer service department was able to speak with a representative at [redacted] with regard to the non-refundable extension fee. We confirmed that the disclosure of this fee is verbal and immediately payable in order to be honored. In the interest of customer service, [redacted] has agreed to refund [redacted] her $119.00 extension fee. [redacted] can now expect to receive a total refund of $317.00.
We now consider this complaint to be closed. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted].
Sincerely,
Customer Service
Sundance Vacations

February 17, 2017Thank you for your letter dated February 9, regarding *** ***I was sorry to hear that *** *** felt that the decision to purchase his Vacation Program Agreement was the product of “high pressure.” It is never our intention to “pressure” clients, but rather one of
our main priorities to ensure that all information is fully disclosed and that all of our customers are comfortable with their purchase.In regard to *** ***’s assertion that our sales staff had “pressured” him into his decision to purchase his Vacation Program Agreement, we feel that we gave him multiple opportunities to express these feelings, and our records indicate that he never didWhen we received notice of his complaint to your office we immediately researched his account to ascertain what could be done to address this issueOur records indicate that representatives of our Customer Care team attempted to reach *** *** as part of our standard New Client Outreach initiatives on four occasions (on February 4th and February 6th, 2017)We left two voicemail messages during those calls, during which we welcomed him into his Vacation Program and emphasized that if he had any questions that he could easily reach us by telephoneOur records indicate that *** *** never did call us back, nor did we have any other contact with him, so until we received the letter from your office we had no reason to believe that he was anything but satisfied with his purchase.After receiving your letter, a representative from our Customer Care department began to try to contact *** *** in an effort to discuss his complaintUnfortunately, we have been unable to contact him, having left messages to contact us at the number listed on this complaint on three occasions (February 15th, 16th, and 17th, 2017)As a result, we are not able to offer a complete resolution to this complaintI remain confident that if given the opportunity we could resolve *** ***’s concernsIf *** *** would like to discuss his complaint and be an active participant in its resolution I would encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves *** ***’s complaint, and we ask that you notify us if it is not resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed CSrManager, Customer Care

February 2, 2018Thank you for your letter dated January 25, regarding *** *** I was sorry to hear that ***? *** felt that the decision to purchase her Vacation Program Agreement was the product of being? “pressured,” or that she feels that some pertinent details of the
Vacation Program were not disclosedIt is? never our intention to “pressure” clients, but rather one of our main priorities to ensure that all? information is fully disclosed and that all our customers are comfortable with their purchase.Regarding *** ***’s assertion that our sales staff had “pressured” her into her decision to purchase the? Vacation Program Agreement, we feel that we gave her multiple opportunities to express these feelings,? and our records indicate that she never didAs part of our Vacation Program Agreement we enclose a? Consumer Disclosure Acknowledgment, which has our clients answer a series of easy-to-understand? questions by answering “Yes” or “No.” I have enclosed a copy of this Acknowledgment for your? reference, and we ask that you note the section below which shows *** *** answering several questions? in the affirmative regarding her overall satisfaction with our Sales staff and the overall purchaseAre you satis?ed with the professionalism and courtesy of our sales staff??? ? 14.? ? ? ? ? ? Are you ?nancially comfortable with the purchase price and associated costs of this program? 15.? ? ? 15.Additionally, our Customer Care team attempts to contact all our newest clients in the days immediately? following their purchase in an effort to see if they have any questions or concerns about the Vacation? ProgramOur records indicate that our Customer Care representatives attempted to contact *** ***? four times over the course of January 15th and 16th, 2018, and despite leaving several voicemail messages? our records show that she never called us backMoreover, there have been no other contacts with our? Customer Care staff, so we would have had no reason to believe that *** *** was anything but satis?ed? with her Vacation Program.*** *** also states that she was “never informed about the refund policy” regarding the purchase of her? Vacation ProgramWe feel that this is a complete misrepresentation of both the facts of the Pennsylvania? Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosedThe fact of the matter is not that *** ***’s right to rescission was revoked or not disclosed, but that it? never existed in the ?rst place, in part because she entered into this Agreement in our permanent place of? business, and not in her residence or over the telephoneThis is also information that is well covered in? the Vacation Program Agreement entered into by *** ***, and I have included a copy of the pertinent? pages for your referencePlease note the sections of the Agreement referenced below, one of which? shows *** ***’s initials in the “Yes” column.11.? Binding Nature and ModificationThe terms and conditions of this Agreement and any other document executed in conjunction are to bind the? parties and where applicable their heirs, representatives, successors and assigns, and represent the entire Agreement between the partiesThe? parties further agree that this Agreement may not be amended or modi?ed except as agreed by the parties and con?rmed in writing from Seller? to TravelerTraveler acknowledges that this Agreement IS NOT SUBJECT TO ANY "RIGHT OF RESCISSION" AND MAY NOT BE CANCELLEDThe Agreement being in full force and effect from the date of its executionIt is understood by the parties that this Agreement? contains the whole of? the Agreement between the parties, and no representations, verbal or otherwise, have been made or relied upon and which? are not contained in this Agreement or the instruments referred to hereinDo you understand that the Vacation Program Agreement is legally binding and not? subject to a right of rescission under applicable law or regulation?? ? 18.? ? 18.Since receiving your letter, a representative from our Customer Care department has attempted to contact? *** *** in an effort to resolve this issueOur records indicate that we have left voicemail messages for? *** *** on three occasions (January 25th, February 1st and 2nd, 2018), and as of this date we have been? unable to discuss the matter with herThus, we are not able to offer a complete resolution to this complaintI remain con?dent that if given the opportunity we could resolve *** ***’s concernsIf? *** *** would like to be an active participant in the resolution to this matter, I would encourage her to? contact us at her earliest convenience.We trust this resolves this complaint, and we ask that you notify us if it is not resolvedShould you have? any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.SrManager, Customer CareSundance Vacations

Sundance Vacations, Inc
Highland Park Boulevard
Wilkes Barre, PA
February 8,
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: *** ***
Birney Avenue
Moosic, PA
RE: *** *** ID ***
*** ***:
Thank you for your letter
dated February 1, regarding a complaint that was filed by *** ***After receiving your letter a manager from our Customer Service department made several attempts to contact *** *** to discuss his complaintOur attempts were as follows;
• February 4, 2016- call attempt, we left a message requesting that the customer call us back
• February 5, 2016- call attempt, we left a message requesting that the customer call us back
• February 8, 2016- call attempt, we left a message requesting that the customer call us back
Unfortunately our attempts to reach *** *** were unsuccessful as he did not return any of our callsIf *** *** would like to discuss his complaint I would encourage him to contact our customer service department at his earliest convenience
We trust this resolves the complaint and ask to be notified if it is not considered resolvedShould you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####
Sincerely,
Customer Service
Sundance Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because while going through the explanation of fees and service charges, there are constant distractions and people coming and going which did not allow myself or my wife to fully absorb the amount of cost that this vacation program requires.  They never mention that an additional 11000-15000 dollars will be charged over the use of the package.  The representatives just talk about 30 vacations for 15000 which saves so much money based on inflation and rising travel costs.  DISTRACTIONS DISTRACTIONS DISTRACTIONS.  Also, when I have spoken to a [redacted] representative, I have had no success in having them provide me any proof of the loan or transaction of funds.  I have only received phone calls which proves no documentation.  I have sent multiple e-mails but have received minimal response saying to contact a customer care representative.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your letter dated February 26, 2016 regarding Troy [redacted]. I was sorry to learn about Mr. [redacted]’s dissatisfaction with his Vacation Program Agreement purchased on June 24, 2014. In particular, I was sorry to learn that he felt that many of the costs associated with his...

Agreement were not covered adequately. It is never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. In his complaint to your office Mr. [redacted] states that there was a “booking fee” of $99, as well as a “peak rate” of $30/night that were not covered by our Sales staff, claiming that these details were “hidden” or “misrepresented.” It is the position of Sundance Vacations that such claims are entirely unfounded and without merit, and not at all a reflection of the efforts our staff undertakes to ensure that all details of the Agreement are covered extensively. As a point of reference I have included several pages of Mr. [redacted]’s Agreement for you to consider. Please note that in sections E. and F. of the Agreement the fees in question are clearly addressed. In addition to addressing these issues in the body of the Agreement, we also provide all of our clients with a Consumer Disclosure Acknowledgment, which outlines the important details of the Agreement through a series of easy-to-understand questions which our clients answer by initialing either “YES” or “NO.” In the sections of the Acknowledgment that I’ve included below, you can clearly see that Mr. [redacted] initialed “YES,” signifying that he was aware of these details. To further ensure that our clients understand the Seasonality of our inventory we provide a Seasonality Guide, which clearly defines which resort areas incur peak season upgrades for the different months of the year. I have enclosed a copy of this form for your reference, and ask that you notice that Mr. [redacted] signed the form to signify that he understood its contents. This signature, shown below, is within a fraction of an inch of the bold-typed statement that there are $30 per night fees associated with travelling during Prime seasons. After receiving your letter a representative from our Customer Service department contacted Mr. [redacted] to discuss his experiences and see what could be done in an effort to remedy the situation. Although it is our position that we had adequately covered the fees that formed the basis of Mr. [redacted]’s complaint, in the interest of providing exemplary customer service we agreed to honor his request and cancel his Agreement. Sundance Vacations also agreed to issue Mr. [redacted] a refund in the amount of $3,733.32, which represents 100% of the principal paid. As of the writing of this letter we have received our standard Termination Agreement signed by Mr. [redacted], and we are in the process of issuing his refund. Our records indicate that Mr. [redacted] was pleased with this resolution. We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at 1-###-###-####. Sincerely, Ed C[redacted] Customer Service Sundance Vacations, Inc.

March 1, 2016Thank you for your letter dated February 19, 2016 regarding a complaint that was filed by [redacted]. I was discouraged to learn that [redacted] was rejecting our response, particularly because I was clear in that response that I was “confident that if given the opportunity we could resolve [redacted]’s concerns.” [redacted] responded by merely reiterating his original complaint to your office, and by copying/pasting a segment of the Pennsylvania Consumer Protection Laws that do not pertain to this particular purchase (as outlined in our prior response to his original complaint).Upon receiving his rejection of our response to the complaint to your office, a representative from our Customer Service team attempted to contact [redacted] in an effort to remedy the situation. Our records indicate that messages were left for [redacted] on February 25, February 27, and February 29, 2016. As of the writing of this letter we have not heard back from [redacted]. Unfortunately it appears that [redacted] is continuing his refusal to discuss this matter with us, and as a result we were not able to offer a resolution to this complaint. I still remain confident that if given the opportunity we could resolve [redacted]’s concerns. If [redacted] would like to discuss his complaint and become an active participant in its resolution I would again encourage him to contact our Customer Service department at his earliest convenience.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely,Ed C.Sr. Manager, Customer Service

Sundance Vacations, Inc.
[redacted] Boulevard
Wilkes Barre, PA [redacted]
September 22, 2015
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
4099 Birney Avenue
Moosic, PA 18507
RE: [redacted], ID [redacted]
[redacted]:
Thank you for your...

letter dated September 17, 2015 regarding a complaint that was filed by [redacted]. After receiving your letter a manager from our customer service department contacted [redacted] to discuss her complaint. Unfortunately [redacted] informed us that she was not willing to discuss anything with us, including the complaint that she filed through the Revdex.com. As a result we were not able to offer a resolution to this complaint. I remain confident that if given the opportunity we could resolve [redacted]’s concerns. If [redacted] would like to discuss her complaint I would encourage her to contact our customer service department at her earliest convenience.
We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.

Sincerely,

Customer Service
Sundance Vacations