J & J Lawn and tree Serivce

April 15, 2016Thank you for your letter dated April 6, 2016 regarding a complaint that was filed by [redacted]. I was sorry to read that [redacted] felt that the all-inclusive upgrades available through his Vacation Program Agreement were not adequately disclosed. It is never our intention to...

mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Upon receiving the letter from your office we immediately began attempts to contact [redacted] in an effort to ascertain what had occurred and reach an amicable resolution to this matter. Our records indicate that a manager from our Customer Service team spoke with [redacted] on April 14, 2016 and agreed, in the spirit of providing exemplary customer service, to issue him a refund of $2,000 on his vacation package to compensate for the fees he was encountering when booking a vacation. Our records indicate that [redacted] was pleased with this resolution, and we look forward to assisting him with many future vacations.We trust that this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####.Sincerely,Ed C.Sr. Manager, Customer Service

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Sundance called me on my personal phone to initiate the sales process. I did not seek them to purchase anything. They lured me to make a purchase under the guise of a free vacation that I "won."  Here is a link to the PENNSYLVANIA UNFAIR TRADE PRACTICES AND
CONSUMER PROTECTION LAW. Also I have posted the section of that document which states they have to provide me with a "Notice of Cancellation Form."  Since they never provided me with any such form, Our contract is null & void until I receive this document from them.[redacted]Here is the section stating they have to provide me with a "Notice of Cancellation Form."PENNSYLVANIA UNFAIR TRADE PRACTICES
AND CONSUMER PROTECTION LAW






§ 201-7. Contracts; effect of rescission

(a)  Where goods or services having a sale price of twenty-five dollars ($25) or more are sold or
contracted to be sold to a buyer, as a result of, or in connection with, a contact with or call on
the buyer or resident at his residence either in person or by telephone, that consumer may avoid
the contract or sale by notifying, in writing, the seller within three full business days following the
day on which the contract or sale was made and by returning or holding available for return to
the seller, in its original condition, any merchandise received under the contract or sale. Such
notice of rescission shall be effective upon depositing the same in the United States mail or upon
other service which gives the seller notice of rescission.

(b)  At the time of the sale or contract the buyer shall be provided with:

(1) A fully completed receipt or copy of any contract pertaining to such sale, which is in the
same language (Spanish, English, etc.) as that principally used in the oral sales
presentation, and also in English, and which shows the date of the transaction and
contains the name and address of the seller, and in immediate proximity to the space









5 73 P.S. § 201-4.
6 73 P.S. § 201-4.


5






reserved in the contract for the signature of the buyer or on the front page of the receipt
if a contract is not used and in bold face type of a minimum size of ten points, a
statement in substantially the following form:
“You, the buyer, may cancel this transaction at any time prior to midnight of the third
business day after the date of this transaction. See the attached notice of cancellation
form for an explanation of this right.”
(2) A completed form in duplicate, captioned “Notice of Cancellation,” which shall be attached
to the contract or receipt and easily detachable, and which shall contain in ten-point bold
face type the following information and statements in the same language (Spanish,
English, etc.) as that used in the contract:
Notice of Cancellation
(Enter Date of Transaction)
You may cancel this transaction, without any penalty or obligation, within three business days
from the above date.
If you cancel, any property traded in, any payments made by you under the contract or sale, and
any negotiable instrument executed by you will be returned within ten business days following
receipt by the seller of your cancellation notice, and any security interest arising out of the
transaction will be cancelled.
If you cancel, you must make available to the seller at your residence in substantially as good
condition as when received, any goods delivered to you under this contract or sale; or you may,
if you wish, comply with the instructions of the seller regarding the return shipment of the goods
at the seller's expense and risk.
If you do make the goods available to the seller and the seller does not pick them up within
twenty days of the date of your notice of cancellation, you may retain or dispose of the goods
without any further obligation. If you fail to make the goods available to the seller, or if you
agree to return the goods to the seller and fail to do so, then you remain liable for performance
of all obligations under the contract.
To cancel this transaction, mail or deliver a signed and dated copy of this cancellation notice or
any other written notice, or send a telegram, to (name of seller), at (address of seller's place of
business) not later than midnight of (date).




I hereby cancel this transaction.
...................................
(Date)




6




...................................
Buyer's Signature






(c) Before furnishing copies of the “Notice of Cancellation” to the buyer, both copies shall be
completed by entering the name of the seller, the address of the seller's place of business, the
date of the transaction, and the date, not earlier than the third business day following the date of
the transaction, by which the buyer may give notice of cancellation.

(d)  Each buyer shall be informed at the time he signs the contract or purchases the goods or
services, of his right to cancel.

(e)  The cancellation period provided for in this section shall not begin to run until buyer has been
informed of his right to cancel and has been provided with copies of the “Notice of Cancellation.”

(f)  Seller shall not misrepresent in any manner the buyer's right to cancel.

(g)  Any valid notice of cancellation by a buyer shall be honored and within ten business days after
the receipt of such notice, seller shall (i) refund all payments made under the contract or sale; (ii)
return any goods or property traded in, in substantially as good condition as when received by
the seller; (iii) cancel and return any negotiable instrument executed by the buyer in connection
with the contract or sale and take any action necessary or appropriate to terminate promptly any
security interest created in the transaction.

(h)  No note or other evidence of indebtedness shall be negotiated, transferred, sold or assigned by
the seller to a finance company or other third party prior to midnight of the fifth business day
following the day the contract was signed or the goods or services were purchased.

(i)  Seller shall, within ten business days of receipt of the buyer's notice of cancellation, notify him
whether the seller intends to repossess or to abandon any shipped or delivered goods. If seller
elects to repossess, he must do so within twenty days of the date of buyer's notice of
cancellation or forfeit all rights to the delivered goods.

(j)  Deleted by 2004, Nov. 30, P.L. 1553, No. 196, § 1, effective in 60 days [Jan. 31, 2005].


I expect a full refund of the $1,500 deposit.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:On January 4, 2016 after speaking on the phone with Mr. Richard M[redacted] at Sundance (he called me following my last refute of how Sundance was handling my concerns/denying full refund and Sundance receiving further communication from the Revdex.com that I was refuting), Mr. M[redacted] agreed to give me a full refund, but said I must sign a "Confidential Termination, Release, and Refund agreement" and that he would send to me via e-mail. When I asked why I could not have my full refund without signing this document, he insisted that it just must be signed. He e-mailed me a copy of this agreement and upon my review, the agreement was dated incorrectly (as Dec. 22, 2015 when it should have been created and dated per our conversation on January 4, 2016). This agreement also mentioned a girl I originally spoke with who I had requested a full refund from (named Jessica in the letter, but her last name was conveniently omitted from the letter). Please see Mr. M[redacted]'s response when I asked him why the agreement was not dated accurately and did not state who Jessica was:"[redacted], You initially spoke with Jessica A[redacted] on 12/22/2015 requesting cancellation, she prepared all of your paperwork in the event that you would come to the mutual decision to cancel your account.  However, at the end of your conversation, you accepted her offer to amend your agreement to 2 weeks Paid in Full.  Your paperwork was already saved in our system, and unfortunately the old paperwork was generated and sent to you.  I apologize for the error and any confusion.  Please find attached the new paperwork with the correct date and name information.  As we discussed, my last name is M[redacted].  Sincerely, Rich M[redacted]New Client ServicesSundance Vacations###-###-####"*It is important to note that this Jessica A[redacted] woman refused to give me a full refund (was trying to stick me with an open account/vacation package by making me use 2, 7-day vacations and pay a $30/month service charge to keep the account open) and also insisted I sign a document for this to happen (otherwise the vacation package would continue "as is" and I would continue to be charged monthly until the package was completely paid off). Why then if she said she absolutely could not give me a full refund would she have drafted paperwork on Dec. 22, 2015 for me to sign for a full refund? Something doesn't add up, right? After I questioned the incorrect date on paperwork and mention of "Jessica" instead of "Rich M[redacted]", on January 5, 2016 a revised "contract" was e-mailed to me by the alleged Mr. Richard M[redacted] at Sundance with a revised date of when I spoke with Mr. M[redacted] and he included his name on the paperwork instead of this vague "Jessica". Mr. M[redacted] did say that Sundance would issue me a full refund (downpayment I made would be credited back to my credit card and a check would be made out and sent to me for the 3 monthly payments made from my bank account), but stated that in order to receive my full refund this contract must be signed. Please see the language of the exact contract copied and pasted below:"Re: Confidential Termination, Release and Refund Agreement
Dear [redacted], Agreed to and Accepted as of this ____ of ______________, 20__
rev 3.18.13
We appreciate the opportunity to resolve your concerns related to your purchase of a Vacation Program Agreement (the
“Package”) from Sundance Vacations (the “Seller”). The Package between the Seller and you (the “Traveler”) is a noncancelable
agreement and is not subject to any period of rescission in the governing state. However, in the interest of
customer service and in consideration of your execution, delivery and performance under this Confidential Termination,
Release and Refund Agreement, Seller shall terminate Traveler’s Package, releasing you from the obligations due and
owing thereunder, and will provide you with the refund payment listed below.
Traveler accepts the above-referenced termination, release and refund as full and final consideration for any and all
claims against Seller, Travel Advantage Network, Inc. and any financial institution associated with the purchase of your
Package. Traveler agrees not to disclose, reveal, publicize, post or convey the terms of this agreement or any of the facts
forming the subject matter of your claims to anyone other than your professional advisors, except as may be required by
law.
The purpose of this agreement is to memorialize, for the benefit of both you and the Seller, the cancellation and release
of both parties from the obligations of the Package purchased.
Very truly yours,
Richard
Sundance Vacations
c/o New Client Services [redacted] Wilkes-Barre, PA 18702
Attn: New Client Services
Email: [redacted]@vacmail.com
Fax: ###-###-####
Phone: ###-###-####"Sundance is claiming (not just verbally any more, but in this written agreement) that this vacation package "is noncancelable" and "not subject to any period of rescission in the governing state" even in this termination agreement.This is a question to the Revdex.com-How can Sundance Vacations try to force someone to sign a document to cancel a vacation package/agreement that has been falsely advertised (critical details of the vacation packages are omitted during sales such as how very limited the vacation options are for dates and venues to stay at in addition to upcharges and other cleverly "omitted" details/caveats)? Then when I review this termination agreement Sundance wants to force you to sign, it is essentially a "gag order" trying to deny my First Amendment right to freedom of speech. A key sentence in the agreement is "Traveler agrees not to disclose, reveal, publicize, post or convey the terms of this agreement or any of the facts forming the subject matter of your claims to anyone other than your professional advisors, except as may be required by law." Sundance Vacations does not want people to know what kind of business they are operating. That is quite clear at this point! I would also like to point this out as a clear example of "blackmail"-Sundance says we'll give you your full refund if you shut up and don't tell anyone about your honest experiences with the company. My interactions with Sundance Vacations have set off many red flags for me (the more I have to interact with them). I strongly suspect based on my experiences and hearing of others' experiences that they are likely to commit fraud/criminal acts to make a profit from honest, hard working people. I do not trust who I am speaking with when talking to these various folks at Sundance Vacations. Prior to speaking with Mr. Richard M[redacted] (one "n" in his last name he told me), the other women (Jessica and Sandra "Sandy") supposedly in corporate office who I spoke with would not give me their last names and did not include their last name on the agreements sent to me via e-mail. It is quite likely that some of these names may not even be real names-this is something that needs further investigation by Revdex.com if it hasn't occurred already. If Sundance Vacations lies about so many other things and is deceitful to customers, why would proper identification of who you are speaking with be valued to them? Sundance Vacations has had many complaints brought against them (Revdex.com documented and otherwise. At least 3000 people on social media against their practices) in the past and I want to know how they have gotten away with it as long as they have! Sundance Vacations, [redacted] ([redacted]) Inc., and the financial institution affiliated ([redacted] financial) are likely all one company. I do know that Sundance Vacations and [redacted] Financial have the same ownership. When something goes wrong (Example A: Customers are upset and want to cancel), they all claim you have to talk to someone in the "other office". By the time you get passed off and put on hold by them several times, you come to realize that something is up. Gocrv.com is another website to investigate. Sundance vacations gives away "promo vacations" (that they promote as free cruise or trip) to get people to come in to their regional offices and listen to their long speech on how great Sundance is and how their vacations are like "the Sam's club of vacations" and you get such a great deal getting the vacations at wholesale cost. [redacted].com says on its website that it specializes in "promotional certificate fulfillment processing". To process and schedule your "free" vacation, you have to complete several steps online and wait until you receive an e-mail with additional steps and send them a $198 booking fee that they say goes toward taxes and fees. Then when you go to try to book the "free" vacation, they require you to select 3 dates (must be at least 30 days apart from one another) and they send you an e-mail when it is within 30 days of the 1st date to call them and book. When you try to book they give you the run around (there is nothing available on these dates or your flight for 2 people must leave from the same exact airport even if you don't live in the same area). So many stipulations that they know you will likely give up due to frustration!  Here is info about 1 of the owners of Sundance:"Tina D[redacted] co-founded Sundance Vacations in 1991 with her partner and husband John D[redacted]. In her 20 years with the company, Tina grew Sundance Vacations from a small start-up telemarketing office to a leading provider of affordable wholesale vacations, with over 700 employees and over 80,000 travelers nationwide. Tina's award winning vision has guided the growth of the company straight to the Inc. 500/5000 Fastest Growing Companies List."*It is interesting to note that Sundance Vacations started off as a telemarketing office. How does a telemarketing office morph into a vacation company that is supposedly out to help people purchase affordable vacations? All about selling things to people and calling people to rope them into buying something.Supposedly Gocrv.com started in 1992. There are clearly connections between Sundance and addresses in Florida (Ft. Lauderdale-gocrv.com has address listed there).I am again demanding a full refund from Sundance Vacations (with no strings attached!-no agreement to sign that is signing away my freedom to speech and dignity) due to all of these reasons. It has taken talking to 3 people (1 person allegedly in customer dispute office and 2 alleged managers) at Sundance Vacations with some conversations up to 1 hour in length and numerous requests to give me my full refund) plus getting the Revdex.com involved to get to this point. I have repeatedly stated to Sundance Vacations that I do not want any further affiliation with this company and will not be coerced into electronically signing a document that is on their terms ONLY. 
On behalf of myself and all of the others who Sundance Vacations has tried to scam/has scammed, Please do something about this company and ensure that people get their money back! Sincerely,[redacted]

April 14, 2017Thank you for your letter dated April 5, 2017 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed, and that she was experiencing difficulties in using her promotional vacation. It is...

never our intention to mislead clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, [redacted] writes that she was not just displeased with her Vacation Program Agreement, but also went so far as to question its very existence, claiming that she was receiving collections calls for “money that I supposedly owe them.” We feel that this insinuation is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well- covered. I have enclosed the pertinent pages of [redacted]’s Agreement for your reference, and we ask that you notice that they are signed and initialed multiple times.Since receiving your letter, a representative from our Customer Care department has been attempting to contact [redacted] in an effort to resolve this issue, as well as offer our assistance in utilizing the promotional vacation we provided her with. Regarding that promotional vacation, our records indicate that [redacted] has followed the process thus far, and the promotional travel company is in the midst of processing her request.Our records indicate that we have left voicemail messages for [redacted] on multiple occasions (April 12th, twice on April 13th, 2017), and as of this date we have been unable to discuss the matter with her. Thus, we are not able to offer a complete resolution to this complaint. I remain confident that if given the opportunity we could resolve [redacted]’s concerns. If [redacted] would like to be an active participant in the resolution to this matter, I would encourage her to contact us at his earliest convenience.We trust this resolves [redacted]’s complaint, and we ask that you notify us if it is not resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ([redacted].Sincerely,Ed CSr. Manager, Customer Service

From: [redacted]Date: Tue, Jul 18, 2017 at 7:31 AMSubject: Cancel complaintTo: [email protected] cancel complaint #[redacted] filed 7/16/17. It has been resolved with business. Thank you.[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because the company spoke with [redacted] several times prior to the 14th and were less than helpful in explaining their position and address concerns.  When [redacted]'s husband attempted to resolve the issue he was met with resistance and beuracracy.  Since English is [redacted]'s second language, she now feels threatened and that the company is trying to extort more money after not receiving communication for almost 8 years. 
This company has been less than forthcoming  in the original contract and has been aggressive in recent interactions.  
Regards,
[redacted]

April 21, 2017Thank you for your letter dated April 18, 2017 regarding [redacted]. I was sorry to hear that [redacted] felt that we were in any way attempting to “drag out” the process of resolving the issues associated with his parents’ Vacation Program Agreement. It is always our policy to respond to any consumer issues with expediency.Upon receiving the letter from your office, a manager from our Customer Care team was able to speak with [redacted] on April 18, 2017. Our records indicate that during that conversation we reached an agreement to cancel the Weitkamp’s Vacation Program Agreement, in spite of the fact that there is no right of rescission associated with it. As part of this agreement, the Weitkamps will also receive a refund that is both fair and equitable. We have sent the Weitkamps our standard Termination Agreement, and as soon as they sign and return it to us both parties will be released from their contractual obligations, effectively cancelling their Vacation Program.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ([redacted].Sincerely,Ed CSr. Manager, Customer Care

October 21, 2016Thank you for your letter dated October 14, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of her Vacation Program were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities to ensure that...

all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.Regarding [redacted]’s insinuation that the fees associated with the Vacation Program were not covered adequately, we feel that this is a complete misrepresentation of the efforts made by our Sales staff. The fees that [redacted] takes issue with were covered in her Vacation Program Agreement purchased on February 20, 2014. I have provided your office with copies of her Agreement, which I will excerpt below for your easy reference. There are only three fees that are associated with [redacted]’s Agreement that are in addition to the base price of her vacation weeks. The first of these fees is the Annual Service Charge, which is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate column. We ask that you note [redacted]’s initials in the “Yes” column for question number 13 below, signifying that she was aware of the fact that there was a Service Charge due annually.In addition to the Annual Service Charge there are only two other fees that [redacted] can be claiming were not disclosed: the Unit Size and Unit Upgrade Fee and the Prime Season Upgrade. In the Terms and Conditions of the Vacation Program Agreement there are multiple references to these fees, as outlined in the sections copied below.These fees are also covered in the Consumer Disclosure Acknowledgment, and I have copied questions number 8, 9 and 12 below, which shows [redacted] initialing in the “Yes” column, indicating that she was aware of the upgrade fees associated with the Vacation Program.To ensure that these fees were imparted to [redacted] she was also provided with a Seasonality Guide, which uses an easy-to-understand chart as a means of ensuring that all details are clearly covered. I have enclosed a copy of this form for your reference, and we ask that you notice that [redacted] signed the form signifying that she understood its contents. We also ask that you note that [redacted]’s signature is just beneath a portion of the form that clearly states the fees associated with travel during different times of the year.Regardless of these facts, when we received your letter we had a representative from our Customer Service team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matter. Our records indicate that after discussing this matter with her on October 18, 2016, we agreed to cancel her Vacation Program Agreement and provide her with a refund that was both fair and equitable. Our records indicate that she was pleased with this resolution. We emailed our standard Termination Agreement to [redacted], and as soon as she returns the signed document to us her Vacation Program will be effectively cancelled and we will mail her the agreed upon refund.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted].Sincerely,Ed CSr. Manager, Customer Service

April 8, 2016Thank you for your letter dated March 29, 2016 regarding [redacted]. I was sorry to learn that [redacted] was continuing her request to cancel her Vacation Program Agreement purchased on September 14, 2012.Upon receiving your letter our Customer Service team resumed attempts to contact [redacted] to see what could be done to remedy the situation. According to our records we were able to contact [redacted] on April 7, 2016 and were able to discuss a resolution to this matter.Our representative offered to forgive [redacted] of the balance still owed on her Vacation Program Agreement, leaving her with a representative number of vacation weeks to use as outlined in her Agreement. [redacted] informed our representative that she was not interested in this as a resolution, and requested that we simply cancel her Agreement and forgive her of the balance owed.Our records indicate that in the spirit of providing exemplary customer service we agreed to assist [redacted] with the cancellation of her Vacation Program Agreement, in spite of there being no right of rescission associated with her purchase. We emailed our standard Termination Agreement to [redacted], and she has returned the executed document to us, effectively releasing both parties from their contractual obligations.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted].Sincerely,Ed C.Sr. Manager, Customer Service

January 9, 2018Thank you for your letter dated January 31, 2018 regarding a complaint that was ?led by [redacted].I was sorry to hear that [redacted] was seeking your assistance to cancel his contract, and that he feltthat the vacation weeks he purchased were dif?cult to utilize. It is never our...

intention to mislead ourclients, but rather one of our main priorities to ensure that all information is fully disclosed prior to anypurchase taking place. We strive to communicate, both verbally and in writing, all information in amanner that is easy to understand.[redacted]’s primary complaint is that “many locations were consistently unavailable.” From what wecan ascertain [redacted] has never attempted to make a reservation to use one of his purchased vacationweeks, as there is no evidence of such in the customer notes associated with his account. If [redacted]had made “several attempts” to utilize his vacations there would be a note of such activity. If [redacted] would like assistance in making vacation reservations, our staff would be more than happy toassist him in doing so. Furthermore, we are confused by [redacted]’s assertion that he “could onlybook vacations for two or three days as opposed to the week.” The fact of the matter is that all of ourvacations are in week-long, eight days/ seven nights increments. We would like to have the opportunityto guide [redacted] through the details of his Vacation Program, clear up any confusion he’sencountering, and assist him in making reservations.Since receiving your letter, a representative from our Customer Care Department has been attempting tocontact [redacted] in an effort to resolve this issue. Our records indicate that we have left voicemailmessages for [redacted] on three occasions (February 1st, 8th and 9th, 2018), and as of this date he hasnot returned any of these calls. As a result, we are not able to offer a complete resolution to thiscomplaint. I remain con?dent that if given the opportunity we could resolve [redacted]’s concerns. If[redacted] would like to discuss his complaint and be an active participant in its resolution I wouldencourage him to contact our Customer Care department at his earliest convenienceWe trust this resolves [redacted]’s complaint, and We ask that you notify us if it is not resolved. Shouldyou have any questions regarding this or any other matter, please do not hesitate to contact this of?ce at[redacted].Sincerely,Ed C.Sr. Manager, Customer CareSundance Vacations

August 1, 2016Thank you for your letter dated July 25, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed. It is never our intention to mislead clients, but rather one of our main priorities to...

ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand.In her complaint to your office, [redacted] writes that she was not informed about the service charge that is associated with her Vacation Program Agreement. We feel that any insinuation that this fee was not brought to [redacted]’s attention when she made her purchase is entirely without merit and misrepresentative of the efforts made by our Sales staff to ensure that all details are well-covered. I have enclosed the pertinent pages of [redacted]’s Agreement for your reference. The Annual Service Charge is covered in two different places in the Vacation Program Agreement, and I have copied both of these sections for your reference below.The Annual Service Charge is also clearly covered in the Consumer Disclosure Acknowledgment, a portion of our Agreement that asks our customers to respond to a series of “Yes” or “No” questions by initialing in the appropriate column. We ask that you note [redacted]’s initials in the “Yes” column for question number 13 below, signifying that she was aware of the fact that there was a Service Charge due annually, regardless of how many vacations are utilized.Regardless of these facts, when we received your letter we immediately looked in to [redacted]’s account in order to reach some sort of amicable resolution to this matter. Our records indicate that after discussing this matter with [redacted] on July 22, 2016 (three days before your letter to our office), we agreed to cancel her Vacation Program Agreement and provide her with a refund that was both fair and equitable. Our records indicate that she was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at [redacted].Sincerely,Ed CSr. Manager, Customer Service

February 16, 2018Thank you for your letter dated February 6, 2018 regarding [redacted]. I was sorry to hear that [redacted] is further insisting that the details of his Vacation Program Agreement were not adequately disclosed, in spite of the numerous signed/initialed segments of his Agreement that we referenced in our prior communication.[redacted] seems to have now shifted his contention from the earlier argument that the fees associated with the Vacation Program were “misrepresented.” In his most recent response [redacted] now states that there were “constant distractions...which did not allow [them] to fully absorb” the costs detailed in the Agreement. We feel that this assertion is completely without merit, and we feel that the multiple instances that were provided in excerpts from the Agreement more than support our contention that they were adequately disclosed.When reading [redacted]’s letter to your office, I was also concerned about the level of confusion he expressed regarding the financing arrangement he entered in to on February 8, 2014. When purchasing his Vacation Program Agreement, [redacted] was provided with several forms describing in great detail how the financing of the package was going to be handled: a Truth-in-Lending Disclosure Statement, a Retail Installment Contract Addendum, and a Promissory Note. I have provided copies of these forms for your reference, and we ask that you notice that [redacted] initialed and signed all of them, signifying that he understood their contents. TriState Financial is the “Seller’s servicing agent” that manages the payments made for the Vacation Program Agreements sold by Sundance Vacations, as detailed in the Truth-in-Lending Disclosure Statement. This is also detailed in the Agreement itself, which clearly allows for the monthly installments to be collected by the “Seller’s designee/assignee,” as shown below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Sundance Vacations, Inc.
[redacted]
Wilkes
Barre, PA 18702
 
 
July
10, 2015
 
 
Revdex.com
of Metro Washington DC and Eastern Pennsylvania
Attn: [redacted]
4099
Birney Avenue
Moosic,
PA 18507
 
RE:
[redacted]...

[redacted], ID [redacted]
 
 
Ms. [redacted]:
 
 
Thank
you for your letter dated July 7, 2015 regarding a complaint that was filed by [redacted]. After receiving your letter a manager from our customer service
department contacted Ms. [redacted] to discuss her complaint. During the
conversation Ms. [redacted] explained her disappointment with regard to the lack
of available properties (located in Arizona and Nevada) that are available for
use through her vacation program. We advised Ms. [redacted] that although there
has been no breach of contract on the seller’s part, in the interest of
customer service we would cancel her account upon the receipt of an executed
Confidential Termination, Release and Refund Agreement. That same day we sent Ms.
[redacted] her Confidential Termination, Release and Refund Agreement.
 
On
July 9, 2015 we received the executed document and immediately finalized the
cancellation of Ms. [redacted]’s account. We also submitted Ms. [redacted]’s refund
request, which she can expect to receive within 10 to 14 business days.
 
We
trust this resolves the complaint and ask to be notified if it is not
considered resolved. Should you have any questions regarding this or any other
matter, please do not hesitate to contact this office at ###-###-####.
 
 
Sincerely,
 
 
 
Customer
Service
Sundance
Vacations

Thank you for your letter dated June 21, 2016 regarding [redacted]. I am writing this letter to inform your office that we have come to an amicable resolution to this matter. Our records indicate that a manager from our Customer Service team contacted Ms. [redacted] on July 1, 2016 and discussed the status of her account. At the end of the conversation Sundance Vacations agreed to honor Ms. [redacted]’s request and cancel her Vacation Program Agreement as she requested, and we offered to issue her a refund of 100% of the principal paid towards the Agreement. Our records indicate that Ms. [redacted] was satisfied with this resolution. We have emailed our standard Termination Agreement to Ms. [redacted], and as soon as it is signed and returned to us her Vacation Program Agreement will be effectively cancelled and both parties will be released from their contractual obligations. We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely,  Ed C[redacted] Sr. Manager, Customer Service Sundance Vacations

Attached please find our response to this complaint.  FeThank you for your letter dated May 12, 2016 regarding [redacted]. I was sorry to hear that Ms. [redacted] felt that the details of her Vacation Program Agreement were not adequately disclosed. It is never our intention to mislead...

clients, but rather one of our main priorities to ensure that all information is fully disclosed prior to any purchase taking place. We strive to communicate, both verbally and in writing, all information in a manner that is easy to understand. Upon reviewing her complaint to your office, the primary concern that Ms. [redacted] seems to have with her Vacation Program is that she feels that she was misinformed regarding her ability to cancel. We feel that this is a complete misrepresentation of both the facts of the Pennsylvania Consumer Protection Laws and the efforts our sales staff makes to ensure that all details are disclosed. The fact of the matter is not that Ms. [redacted]’s right to rescission was revoked, but that it never existed in the first place, in part because she entered into this Agreement in our permanent place of business, and not in her residence or over the telephone. This is also information that is well covered in the Vacation Program Agreement entered into by Ms. [redacted], and I have included copies of the pertinent pages for your reference. Please note section 11 of the Agreement, as well as question 18 of the Consumer Disclosure Acknowledgment which shows Ms. [redacted]’s intials in the “Yes” column when asked if she understood that the Agreement was not subject to any right of rescission. Upon receiving the letter from your office, a manager from our Customer Service department contacted Ms. [redacted] to see what could be done to rectify the situation. Our records indicate that on May 14, 2016 we agreed that in the spirit of providing exemplary customer service we would honor Ms. [redacted]’s request and cancel her Vacation Program, in spite of the fact that there was no right of rescission associated with it. Ms. [redacted] signed and returned our standard Termination Agreement to us, and we are in the process of providing her with a full refund of all monies paid. We trust this resolves Ms. [redacted]’s complaint, and we ask that you notify us if it is not resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ###-###-####. Sincerely, Ed C[redacted] Sr. Manager, Customer Service Sundance Vacationsl free to contact me if you should require anything further.

September 2, 2016Thank you for your letter dated August 19, 2016 regarding [redacted]. I was sorry to hear that [redacted] felt that his Vacation Program Agreement was not satisfactorily fulfilling his vacation needs. It is never our intention to displease our clients, and it is always...

disheartening to learn that we might have done so.In his letter to your office [redacted] makes many assumptions about why he might have had difficulty in making reservations on several occasions, and while he might have had those difficulties we take exception to his assertions that his problems doing so are in any way emblematic of the experience of others or an intentional ploy on Sundance Vacations’ part. As stated in his letter, he was able to book vacations successfully and without incident on several vacations, and it is unfortunate that this was not his experience with our services on all instances.When we received your letter we had a representative from our Customer Service team contact [redacted] in order to see if we could reach some sort of amicable resolution to this matter. Our records indicate that after discussing this matter with [redacted] on September 2, 2016, we agreed to cancel his Vacation Program Agreement and provide him with a full refund of the unused portion of his Agreement. Our records indicate that he was pleased with this resolution.We trust this resolves the complaint and ask to be notified if it is not considered resolved. Should you have any questions regarding this or any other matter, please do not hesitate to contact this office at ([redacted].Sincerely,Ed C.Sr. Manager, Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]