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J.D. Byrider

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J.D. Byrider Reviews (180)

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding her previous account.
*** *** purchased a *** *** on July 27, from the J.DByrider
franchise located in Reading, PA. At the
time of purchase, *** *** supplied a travehicle. Account notes indicate that there were issues
surrounding the title with the trade-in.
After unsuccessfully attempting to title the vehicle, the J.DByrider/CNAC
franchise and *** *** signed a mutual release. Per the terms of the agreement, both parties were released from any
further claims related to the transaction.
Also, *** ***’s trade- in vehicle was returned to her.
J.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to
learn of *** ***’s dissatisfaction as expressed in her complaint to your
office. Nevertheless, the J.DByrider
franchise is unable to adhere to her requested resolution. The
J.DByrider/*** franchise appreciated *** ***’s business,
and wishes her all of
the best in his future endeavorsThanks,
J.DByrider/*** Customer Service

At this time, the position of the J.D
Byrider/*** franchise has not changed. The
J.DByrider franchise adamantly denies tampering with *** ***’s travehicle.
Thanks,
J.DByrider/*** Customer Service

*** *** purchased her vehicle from Jd Byrider on 4/5/2013. The vehicle was purchased with a month 24,mile warranty as well. During that time *** *** has been an outstanding customer. Her vehicle has been in our service department a total of times dating
back to 4/15/2013. It has been in our service center time in the past months. It was in service on 1/22/at which time we replaced the water pump and oil filter gasket at no charge to *** ***. It was in service again on 3/31/at which time we replaced the radiator, a non warranty item, at no cost to *** ***. It was in service on 9/10/at which time we replaced an exterior light bulb as well as took the vehicle to get an inspection at an outside state inspection center. It passed the state inspection. The light bulb and inspection were paid for by *** ***. The vehicle was also in service on 10/31/at which time JD Byrider could not get the vehicle to duplicate *** *** concerns. JD Byrider will be more than happy to look at all present or future service concerns of *** ***. JD Byrider has done any and all things required by the contract. JD Byrider on many cases goes above the warranty guidelines. Thanks,*** ***
*** ***JD Byrider

Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 3/13/15.Re: ID 10519776I was contacted by Mr***’s girlfriend in September She was very rude to me on the phone I asked what I could do to please herI told her I
could caulk the crack for her I explained to her that sometimes concrete doesn’t crack where it’s supposed to The control joints were under 7’ squares which is well beyond the recommended limits according to the Ohio Concrete Association I offered her $for her inconvenience for the crack and told her I would caulk it for her She wanted me to add on more concrete to the driveway I told her no She became hostile on the phone so I told her to have Mr*** call me to work something out When I seal driveways, I only use a surface sealer I recommend to my customers before fall to apply a penetrating sealer No one has contacted me after I spoke to her last year After receiving the letter on 3/11/15, I called Mr*** and went to his residence that same day I was unaware of the pitting until I read the complaint The area is approximately 20’ x 25’ I told Mr*** that I would contact the cement company where it was ordered from They are going to come to his residence to look at the concrete If they will not make restitution for the bad cement, I am willing to do so The cost of the concrete is approximately $ I have been a contractor for years and have years experience working with cement Mr*** and I are trying to work together to solve the problem As for the sidewalk, I had colored and stamped it at no extra cost to him Also, I had replaced a down spout and applied waterproofing tar to the block wall for free Thank you for contacting me because I was unaware, other than the crack, of this problem Customer satisfaction is my top priority. *** Gallo- PresidentGallo Construction

Representatives from J* *** met with this customer on 6/25/and worked out a solution that was acceptable by both parties. ** ***'s top priority is customer satisfaction and keeping a good reputation in our community. We are thankful that we were able to satisfy this customer

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider franchise in question. *** *** is upset regarding her vehicle. As a result, she is requesting to have the vehicle repaired or
be placed into a different vehicle*** *** purchased a *** *** on September 12, from the J.DByrider franchise located in Reading, PA. The vehicle is covered by a month or 36,mile service agreement which mainly covers the major components of the power train. While the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. J.D. Byrider strives to achieve the satisfaction of every customerThe J.D. Byrider/CNAC franchisewassorry to learn of *** ***’ dissatisfaction as expressed in her complaint to your office. After multiple attempts to duplicate the issue, management made the decision to have a local *** dealership look at the vehicle. Following their advice, a caliper and brake hose were replaced. All of this was done at no charge to *** ***. When notified her vehicle was ready, *** *** informed the service center that she is in Puerto Rico for a family emergency, and will visit the dealership upon her return. The J.DByrider franchise willcontinueto standbehind their serviceagreement, and is committed to ensuring that *** *** has safetransportation. Thanks,J.DByrider/CNAC Customer Service

Ms *** has a scheduled service appointment next week. We will inspect the vehicle and determine what actions need to be taken.There is a month/24,mile warranty on the vehicle. We will honor any covered repair necessary. The front axel is a covered item, andshould it need to be replaced, it will be covered by the vehicle warranty. Thanks,*** ***

Ms *** did buy a vehicle here on 7/1/16, and since that time, has been a very good customer. She signed a Retail Installment Contract and Security Agreement, and financed the saleDuring the underwriting process, while considering credit applications for approval we are very clear
that payments are due on or before the due date, and cannot be late. During the closing of the contract, the requirement for on time payments is discussed during the Preliminary Purchase Agreement, the Buyer's Order, the Retail Installment Contract and Security Agreement (Times), and the calendar of scheduled payments. Each of these documents was signed and acknowledged by Ms ***. The phone call in question was recorded, and had been reviewed. The collector did ask about setting the account up on auto pay. He did question about whether Ms *** had full coverage insurance on the vehicle. The contract requires that full coverage insurance remains in force during the term of the contract, and that the customer provide our finance company with proof of that coverage. Our records still show the insurance coverage expiring on 7/1/17. If Ms Philot has renewed the policy, we would ask that she provide us with that proof so we can update our records. The collector did ask Ms *** why she was unable to make the entire payment. She explained that she had a boot placed on her car due to unpaid parking tickets from her prior vehicle. The collector did try to help Ms*** find a solution to help her meet her contractual obligation, and make the full payment on the agreed upon date. Our program is designed to give our customers the opportunity to improve their credit through a demonstrated history of on time payments that we report to the three major credit bureaus. Our collector was trying to help her do just that. I apologize if Ms *** felt insulted in any way, and would invite her to meet with me (General Manager), or our Finance Manager if she would like to discuss this further

We have received the complaint from Ms***, Ms*** purchased a Toyota Corolla with 109,miles on January 12, At JD Byrider all the vehicles we offer for sale are backed with a month / 24,mile limited warranty and a clean Carfax history reportOur records
indicate Ms*** has had her vehicle in our service department on separate occasions 3/Replace front brake pads and order sway bar bushings3/Install bushings 3/Adjust sway bar link and order radio 4/15 Install radio 8/8 Lube oil and filter For the above repairs Ms***'s warranty paid $38.14, JD Byrider did $503.95 in policy, and she paid $in customer pay. Policy is work done on the vehicle that is not covered by the warranty issued at the time of sale but is covered by JD Byrider as good willOver months that is a total out of pocket expense of $for vehicle maintenance At JD Byrider over our years in business in Fort Worth we have been fortunate enough to have sold thousands of automobiles. Customer satisfaction is very important to us. We always recommend that our customers bring their vehicles into our maintenance location as a part of our program to try to keep the cost of vehicle ownership as affordable as possible. Ms*** is a valued customer, and we will continue to honor our warranty and do all we can to provide the best customer service possible *** ***
** *** ***
***

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. *** *** is upset regarding his account. Please note that since filing the complaint, this matter has been addressed*** *** purchased a ***
*** on September 20, from the J.DByrider franchise located in Emmaus, PA. Unfortunately, the vehicle was involved in an accident andsubsequentlydeemedatotalloss. Per management, the insurance check has already been applied and the accrued interest has already been removed. The only balance remaining on the account is the $deductible owed by *** ***. *** would like to apologize for any confusion surrounding his account statusJ.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of *** ***’s dissatisfaction as expressed in his complaint to your office. If *** *** would like documentation regarding his account, it is recommended that he contact *** at *** Thanks,J.DByrider/*** Customer Service

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

In
the case of *** ***, we have investigated this matter with the full
cooperation of the J.DByrider franchise in question. *** alleges that her vehicle has
had
mechanical issues since purchasing. As a
result, she would like a refund.
**
*** purchased a *** *** on January 24, from the J.DByrider
franchise located in ***, PA. The
vehicle is covered by a month or 24,mile service agreement which mainly
covers the major components of the power train.
While the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use.
Per management, ***’s vehicle is currently at the *** J.D
Byrider location awaiting her approval to begin service. At this time, it is recommended that **
*** contact the service center at ###-###-#### to approve/discuss the
needed repairs. In the spirit of
customer service, *** should be aware that she will not be charged for
the repairs. The service center has
agreed to perform a diagnostic test on the vehicle prior to service, and will also
be performing a test drive of the vehicle after the repairs are completed to
identify all concerns. The J.DByrider
franchise would like to apologize to *** for any inconvenience that she
may have experienced. The J.DByrider
franchise will continue to honor their limited warranty, and look forward to
hearing from ***J.DByrider strives
to achieve the satisfaction of each and every customer. The J.DByrider franchise was sorry to learn
of ***’s dissatisfaction as expressed in her complaint to your office. Unfortunately, the J.DByrider/***
franchise is unable to adhere to ***’s requested resolution to provide
her with a refund. The J.DByrider
franchise will continue to accommodate *** to the best of their
abilities, and hope to move forward amicably in their relationship with her
Thanks,
J.DByrider
Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am going to call the company and hope that I will get my car back and my $I will let you know what happens because this company will said one thing to you and will not give the customer nothing back
Regards,
*** ***

In
the case of *** ***, we have reviewed this matter with the full cooperation
of the J.DByrider franchise in question.
*** *** is upset regarding her vehicle. As a
result, she would like to return the
vehicle and have her contract cancelled.
*** *** purchased a *** ** Cruiser on January 8, from the J.D
Byrider franchise located in Reading, PA.
The vehicle is covered by a month or 24,mile service agreement
which mainly covers the major components of the power trainManagement has since met with *** *** and
agreed to repair her vehicle free of charge.
The vehicle is currently at the Reading J.DByrider location and Ms
Orozco will be notified once the repairs are finished. The J.DByrider franchise would like to
apologize to *** *** for any inconvenience that she may have experienced,
and was happy that an agreeable resolution was reached
J.D
Byrider strives to achieve the satisfaction of each and every customer. The J.DByrider franchise was sorry to learn
of *** ***’s dissatisfaction as expressed in her complaint to your
office. The J.DByrider franchise will
continue to accommodate *** *** to the best of their abilities, and hopes to
move forward amicably in their relationship with herThanks,
J.DByrider Customer Service

At
this time, the position of the J.DByrider/*** franchise has not
changed. *** will be expected to fulfill her contractual obligations as
agreed upon at the time of sale. If **
*** has any concerns moving forward, it is recommended that she contact store
management directly at ###-###-####. The
J.DByrider/*** franchise will continue to accommodate *** to the best
of their abilities, and hope to move forward amicably in their relationship
with her
Thanks,
J.DByrider/***
Customer Service

One of the staff members of the finance company reached out to Ms*** and worked out an arrangement for her to get back into the vehicle she purchased on 11/28. We understand that our "no late payment" policy is more rigorous than most finance companies. It is
part of our program to help clients build or rebuild credit. On time payments on an installment contract is one of the factors that can increase one's credit score. We apologize for any confusion that there might have been in communicating this

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. Ms*** is upset regarding her account. As a result, she is requesting a refundMs*** purchased a *** *** on April 29, from the
J.DByrider franchise located in Reading, PA. In the spirit of customer service, the J.DByrider/CNAC franchise has agreed to Ms***’s requested resolution. At this time, it is recommended that she visit the Reading location at her earliest convenience J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office, and would like to apologize for any inconvenience that she may have experienced.Thanks,J.DByrider/CNAC Customer Service

First off when I purchased my vehicle I didn't know that I didn't have a door key because I was using the key pad all the timeWe I realized that I didn't have a key I asked for one and they told me that I would have to buy it for $Why should
I have to buy a key when it should have come with the car anywayThen yesterday they ran my credit card without my permission messing my account upI didnt sign anything for them to do thatNor did I tell them to do it

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Please allow us an extension on answering this situation. We have been in contact with the customer. We have asked him to take the vehicle to a mechanic shop to have it checked out to see where the oil leak is coming from. He went to a shop. They told him they would have to
steam clean the bottom of the engine and put dye in the oil. After doing this and driving the car for a little while, they will be able to see where the oil is leaking.The customer is planning to have that done to his vehicle and then get back to us. If the oil pan gasket that we installed is leaking, we will find an agreed upon solution. At this point, we are still awaiting further information.The repairs we do in our shop are warrantied for a year. We're not sure how the misunderstanding arose with the length of the warranty, but regardless, we will seek to find a way to satisfy the customer's needs.*** ***

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Description: Used Car Dealerships

Address: 4614 North Street, Jamesville, New York, United States, 13078

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Web:

www.imperialfamilyauto.com

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