J.D. Byrider

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question. *** *** is upset regarding her vehicle. As a result, she is requesting a refund. *** *** purchased a Mitsubishi Outlander on March 10,
from the J.DByrider franchise located in Reading, PA. The vehicle is covered by a month or 36,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. J.D.Byrider strives to achieve the satisfaction of every customer. The J.D.Byrider/CNACfranchise was sorry to learn of *** ***’s dissatisfaction as expressed in her complaint to your office. As a gesture of goodwill, management has agreed to place *** *** into a different vehicle. At this time, it is recommended that she contact the dealership at ***. The J.DByrider/CNAC franchise would like to apologize to *** *** for any inconvenience, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
Although everything was true in J.D Byrider response one thing that wasn't true was Joseph trying to help me make a paymentAnd regardless to the response he was very rudeI understand that there are no extensions for paymentThat's not my argumentBut life happens and if J.D Byrider value their customers like they say they should learn how to speak to pplMy car insurance was renewed not cancelledI had no idea that I was supposed to report this as I thought they would automatically get renewalI wasn't even aware of the renewalI also explained to Joseph that I did not want to do auto pay because sometimes I have to use two different cards which are on file for paymentsI received a call from Joseph again today with him having the same attitude as last timeSince then I've reported him to his manager which was very understanding and worked something out with meWhich I greatly appreciateBut in the end to this complaint Joseph needs trying on how to speak with pplAnd although there are no extensions I think they need to be more understanding of their loyal customers when rock hit bottomBecause life happens l, things happen, and if they value their customers like they say they should show itI will be making payment Friday and then after like always my payments will remain on time three days in advanced
*** ***

Please accept this as our respond for complaint ID # *** In the case of *** ***, we have investigated this matter with the full cooperation of J.DByrider/CNAC franchise. We are sorry to hear of Ms***’s accident and upon her communication with CNAC, CNAC along
with JD Byrider will make an effort to assist her with damages to her vehicle. At no time will the vehicle be repossessed but, it is imperative that she contact CNAC for assistance during the term of her contract. At this time, it is recommended Ms*** contact our Branch Finance Manager, *** *** at our SW Military location to discuss immediate arrangements and Vehicle Services she is needing. Sincerely, *** *** Operations Consultant DP Auto Sales, LTD

Complaint: [redacted]
I am rejecting this response because: I want to make sure that any issues I'm having with my van that are caused by the needed part will be repaired at no cost as well before I bring it in. I don't want to be stuck with a huge repair bill for issues that are directly related to a bad cam shaft. I have consulted several other mechanics to find out what engine issues would be caused by cam shaft. Thank you  
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  [redacted] is upset regarding her vehicle.  [redacted] purchased a 2007 [redacted] on May 29, 2015 from the J.D. Byrider franchise located in...

Wilkes-Barre, PA.  Thevehiclewascoveredbya24monthor24,000 mile limited warranty which mainlycoveredthe major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Unfortunately, the limited warranty is no longer valid due to both time elapsed since purchasing and [redacted] exceedingthemileagelimitation. J.D. Byrider strives to achieve the satisfaction of every customer. The J.D. Byrider/CNAC franchise was sorry to learn of [redacted]’ dissatisfaction as expressed in her complaint to your office.  Since filing the complaint, management has contacted the co-buyer to discuss the vehicle.  In the spirit of customer service, they are willing to cover the cost of labor as well as pay for half of the needed repairs.  At this time, it is recommended that [redacted] contact the service center at ###-###-#### to schedule an appointment.  The J.D. Byrider/CNAC franchise will continueto accommodate [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship withher.Thanks,J.D. Byrider/CNAC Customer Service

Because of the long time frame between the initial complaint which was 2/23/2016, and today, JD Byrider can not commit to anything being paid in full. However, there will be zero up front charges to look into any issue.  If JD Byrider believes there to be an issue pertaining or caused by the initial repair not being completed, JD Byrider will assume responsibility for that repair.  With how much time and not knowing how many miles have been placed on the vehicle since the initial concern it is to difficult to determine what action needs to be taken without seeing the vehicle in service before hand.  As I stated on my last response we would be more than happy to get the vehicle in service and determine what actions need to be taken at this time.   Thanks,[redacted]General Manager[redacted]

I have reviewed Mrs. [redacted] complaint as well as her service history.  Our service department as not seen her car in service since March 23rd of 2016.  I do see a note from her collector where we offered to help her get the vehicle inspected on June 15th of 2017.  I do have a...

note in the system from February 23rd of 2016 where we did state that the cam shaft needed to be replaced and that we could not locate the part with any vendor at that time.  Our service department is open Monday thru Friday from 7:30am to 5pm and we would be more than happy to get the vehicle in service during those hours and see what we could do to help resolve Mrs. [redacted] issue.  Please feel free to let her know she can contact service for this.  If she does not feel like they are taking care of her she can contact myself at [redacted]     Thanks, Charlie Roster General Manager JD Byrider

September 16, 2015Revdex.comRE: Complaint Response — [redacted] — Complaint # [redacted]Background:[redacted] purchased a 2006 Kia Sorrento on July, 5, 2013 for the amount of $13,509.50. The vehicle had 115,284 miles on it at the time of sale. Every vehicle sold by JD Byrider goes through a...

complete inspection and reconditioning process prior to being made available for sale. If a vehicle has a branded title, (i.e. Not Actual Miles, Frame Damage, Theft, Salvage or many other brandings), it is not eligible to be sold at a JD Byrider dealership. The reconditioning process inspects and repairs, if needed, brakes, engine, drivetrain, fuel system, A/C system, drive belts, tires and many other items. A list can be provided upon request. In addition, JD Byrider provides each customer upon purchase a limited 24 month or 24,000 mile warranty. That warranty is provided on each and every vehicle JD Byrider retails. Copy of the warranty can be provided upon request.Complaint:[redacted] states that she had to spend an "extreme amount of money" to make repairs to the Kia Sorrento. She also stated that the mechanic verified that the vehicle was never maintained. Our reconditioning process is designed to weed out the "bad" vehicles and only place vehicles on our sales lot that are as dependable as a vehicle with 100,000+ miles can possible be. That is why we are comfortable and willing to give each customer a 24 month or 24,000 mile warranty on each vehicle sold. As a matter of fact, as of August 28, 2015, [redacted] had driven the Sorrento 28,466 miles, in just 13 months, and has never brought the vehicle in to our service department for any mechanical work, warranty or otherwise.[redacted] has also stated that she was delinquent due to our unwillingness to change her due dates on her finance contract. Upon review of the payment records, [redacted]'s due date has been changed twice during the short existence of her contract. First change per her request was completed on June 16, 2014 and she was current. The second due date change request was denied on February 12, 2015 due to the delinquent status of her account. On August 27, 2015 [redacted] called and spoke with me. She explained her problem and I stated that if she can provide documentation that her payroll dates have changed and her account was current, I would assist her in getting the payment date changed. I also told her, just as my Branch Finance Manger has told her, that if her payroll dates had changed by the one week she has told us, then she would only reflect a 7 day delinquency when in fact her delinquency was 15 to 21 days. I told her that this delinquency status could not continue. She complied with my request the next day and her payment date was changed on August 28, 2015.[redacted] stated that she has been treated like a criminal. Every customer closing is recorded via CD. In the closing every customer is told that CNAC has an on time payment policy which means there is no grace period, not even one day. It is explained when the payments are due, and what is expected of our customer. It is explained in great detail during the closing. It is also explained that if they are one day late we will attempt to call them in addition to the references they provided to us for this purpose. JD Byrider has gone to great lengths to train and provide scripts and other tools to be used in each facet of our business. The most extensive training is in the area of collections to ensure that we are in compliance with the law and treat our customers with urgency but respect. My Branch Finance Manager has 20 years of experience in this area and is involved in the training and supervision of her collection staff. I have not had any other customer complaints regarding our collection activities since I have been with the company. Across the country, JD Byrider and CNAC have a 95% customer satisfaction rating.Conclusion:I believe that [redacted] has been treated in a firm but fair manner that all our customers expect from us. What we expect from our customer is explained in great detail in the closing, as is what the customer can expect from us during the term of their contract. This is from budgeting assistance, interest free mechanical repair financing as well as the lowest service labor and parts cost in the state. These services are available to each and every one of our customers. Whether they take advantage of these services is totally up to them.If you have any questions or concerns, please do not hesitate to contact me. Sincerely, John S[redacted]General Manager

From: CustomerService Mail<[email protected]>Date: Tue, Jan 5, 2016 at 10:45 AMSubject: PA Revdex.com - [redacted] - [redacted] - ResponseTo: [redacted]@myRevdex.com.orgCc: CustomerService Mail <[email protected]>[redacted] - Please find enclosed the response for...

[redacted].  If you have any questions feel free to email me or call me directly at ###-###-####.  Thanks,Chris K[redacted]J.D. Byrider Systems

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider franchise in question.  After receiving [redacted]’s rejection statement, the J.D. Byrider franchise is offering her the following three options: Receive a new vehicle.Keep her current vehicle which has been repaired.Complete a mutual release agreement. If [redacted] elects the mutual release option, she will be released from her contract and any further claims related to the transaction.  However, no refund will be forthcoming per the terms of her Retail Installment and Security Agreement.  The J.D. Byrider franchise denies misleading or withholding any information from [redacted] regarding her vehicle.  At this time, it is recommended that [redacted] contact management at ###-###-#### to discuss her intentions regarding her account/vehicle.  Proprietary & Confidential.  All rights reserved.  This information is internal to J.D. Byrider Systems and is not to be disclosed or used without prior written approval.

Last week, we met with Mr. [redacted] and worked out an arrangement to trade him out of this vehicle.  We are sorry that he had a bad experience with it.  Our goal is provide quality transportation to our customers, so it is unfortunate that his experience was not what we would have...

liked.  We believe he will be very satisfied with next vehicle.

Ms. [redacted] was given an opportunity to redeem her vehicle and pay her account up to current by Nov 28th.  On Nov 30th, Ms. [redacted] came into the office and told us that she decided not to redeem the vehicle and signed a mutual release.  This releases her from her obligations on the contract and releases this company from any financial obligations toward her, including refunding any down payment monies.  This is in accordance with the contract that Ms. [redacted] signed originally stating that all down payment monies were non-refundable.  Her personal items, which were in the vehicle were returned to her at no cost.It is regretful that we were not able to retain Ms. [redacted] as a customer, but "on-time" payments are a necessary part of the JD Byrider program, as "on-time" payments help contribute to rebuilding credit.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Andrew, sales manager at the Reading, Pa location, stated that "it looks pretty bad... (and) we should've NOT sold you this vehicle without fixing it first, and we made a mistake" and told me the vehicle was going to be sent to a local body shop to repair the hail damage, to which my question was "are you replacing the damaged hood and roof? Or How?", and he stated they will not be replacing any parts, but doing some cosmetic covering, which according to Andrew, will take care of the problem, and that even tho the value of the vehicle will decrease due to the damage, it wouldn't matter because it's not something they will report to [redacted], because to them the only thing that matters is the mechanical state of the vehicle and not the body when they purchased the vehicle at a possible auction. JD Byrider knowingly sold me a vehicle with hail damage, without considering the vehicle's depreciation book value due to the present damage and sold it to me as in GOOD condition regardless of them knowing that I was unaware of the damage, failed to address the issue with me (it was night time, so I did not see the hail damage before purchasing it), and their solution is to COVER the damage, and not replace the parts, which will decrease significantly the book value either way. Major body parts have to be replaced, which not only will affect the value because the vehicle will not be composed of it's original parts, but replacements. Even if they COVER the hail damage, it is STILL present, and will be exposed in time, after the paint fades out, and the chance of corrosion in the dents will be possible. I expressed to the sales manager that I do not want the vehicle because of it's depreciation and future body issues due to the method they're choosing to use to "fix" the vehicle, and it is wrong that I end up paying over $20,000 for a vehicle which current book value is under $2,500, and for which I was not disclosed such major information, because what mattered was "mechanical state"...they did NOT offer to replace the vehicle with another one Or decrease the sales price...they only offered to do some cosmetic covering of the damage, which to me, will only take care of the problem temporarily, and will not change the fact that this vehicle had significant body damage and is worth way below the book value due to it...They hid important vehicle information from me, they lied to me about the years financed, lied to me about the vehicle value and condition, which to me, got a purchase contract on a vehicle in a very sneaky and dishonest manner: BY LYING AND WITHOLDING IMPORTANT VEHICLE CURRENT STATE INFORMATION. I was taken advantage of, and lied to. I do not want this vehicle, and I do not want anything to do with this dishonest business and it's fraudulent actions by lying. I want the sales contract CANCELLED and down payment reimbursed, and no legal actions against me. I will take legal action if necessary and I will make the public media aware of my case and other cases with other customers. At this point, I do not want this vehicle, and I DO NOT WANT ANOTHER VEHICLE FROM THEM...I feel disappointed and betrayed. Cancel my contract! 
Regards,
[redacted]

Vehicle was bought from J.D. Byrider which was formerly in this location. CNAC the lien bank that is still collecting the account is still on site but is not connected with JAB Automotive LLC.  Please remove this complaint and put it towards the actual business entity it should go...

to. Thank you

In reference to ID [redacted] concern was made of some recalls for a 2012 Ford Fusion and payment arrangements that were made with account holder, [redacted].  After researching the account, we found name on account is not the same as listed on this complaint.  JD Byrder / CNAC take...

our customer's privacy seriously which prevents us from responding in detail of our findings.  At this time, we encourage Ms. [redacted] to contact us for a complete report of our findings.Although we cannot disclose any information at this time, we sincerely apologies for any inconvenience this may have cause [redacted]  JD Byrider/CNAC provides a program that exceeds our customer's expectation and work hard to advance them to the next level of transportation.  Please feel free to contact us at [redacted] for any further information needed or discuss in more detail.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The vehicle is not even worth what I owe on it even if I put more money into it. It will never be worth what I owe on it, I want a working vehicle at equal value of what I owe to trade you guys sold me a vehicle that wasn't even worth the price you sold it to me as. This van is only worth like 1000 and I owe 5000 how does that work out.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The [redacted] converter was taken while in your care & I could not get the keys to the car until I signed the waiver. I was told that Jeff would sum up the waiver & I can just sign it. He said nothing about not getting my fees back & legally since it wenr missing in your car your responsible for it. Had I taken the converter out of the car I financed from you before you wrongfully repossessed it, I would be responsible for it. As far as money the certified letter you sent stated you were gonna sell the car at the fee for a certain amount & if you get any money extra you would pay it to me unless money was owed elsewhere so I'm not understanding why you won't give me the money I paid for it. Being I paid  close to $2000 then $2000 should come off of the price of the vehicle, its like you got close to $2000 for a car you wrongfully repossessed, returned a car that was missing the [redacted] converter which is $1000 to buy & you get to re sale the car you wrongfully repossessed. It's like you gave me the car back because you knew it was missing that part. 
Regards,[redacted]