J.D. Byrider Reviews (180)
I had an excellent experience buying a car from their company. Billy was an excellent sales rep and made my buying experience as simple as possible. Being a first time buyer, I didn't know what to expect, but they made it a memorable positive experience.
My agent, Zully, was very helpful. She helped me with all my paper work and offered me more than one option. She was very friendly. I would and am going to recommend friends and family to come see her if they are in need of a vehicle.
Review: I Purchased a car from JD Byrider in [redacted] PA on 8/16/14. I was give a 30 day warranty and a 2 year service agreement. 2 weeks after I purchased the vehicle, 8/25/2014 , the check engine light came on. I went over the the dealership and was treated like I was a problem. The service manager refused to assist me. , and I left. I called and filed a complaint with Jd Byrider main office. I then called the dealership and spoke with Randy B[redacted], the manager. He told me that he did not want my business, that he did not care that I filed a complaint with corporate, that I was an ae with mental issues. After all the arguing he told me to bring the car in. On or about 8/26/2014 I brought the vehicle back in. When I did the service manager walked out and into an office and said "I don't want to deal with this guy I am going home". Then a man by the name of Mike came out and took my car back to have diagnosed. He told me he would get me a loaner car and made a repair date for around 9/3/2014. I went in on that date and no loaner car was there and he told me he would call me with another appointment, but he would take care of me. I never received a phone call. Weeks later, October, 6'th, I called him(Mike). He told me to come in Monday October 13'th and there would be a loaner car available because he would be on vacation the following week. On the 13'th I called to confirm this appointment and he was not in the office, and I was told there was no loaner car and no appointment. Now , the vehichle will not start and they seem to be finding every way to not honor the service agreement. I stand to lose my job because of this and much more.Desired Settlement: I want every dime that I gave them back and them to take the car back. They have not honored their end of the agreement and I do not feel as the the vehicle will be repaired or future issues will be resolved.
Review: I purchased a 2003 [redacted] from J.D. Byrider on January 24, 2013. Not long after I purchased the vehicle I noticed the vehicle was hesitating when I would start it. I brought it to there attention and they stated everything was fine. Then on July 13, 2013 I was on my way out of town for the day when the check engine light came on and the car shut off and would not start. I immediately called J.D. Byrider and they said there was nothing they could do because no one was in the service department. So upon me getting the vehicle back to my residence I followed up with a phone call to J.D. Byrider and they said to bring it in, I then told them I cant get it there because it will not start. So on Tuesday July 16, 2013 they towed my vehicle from my residence to the shop. I then found out from them the alternator on the vehicle had gone and they replaced it. J.D. Byrider then called me on July 18, 2013 that my vehicle was fixed and I could come pick it up. I got there paid the $50 deductable and went out to my car and again like its been doing when I went to start the vehicle it was hesitant to start, so I then went back into the service department and told them again about it. They came out looked at it and said it was fine. A few months later the hesitation while starting the car was to the point were it had to be jumped to start it so I called J.D. Byrider and they said to bring it in. I took it in on November 27, 2013 a day or two after it went in they called me and said nothing was wrong with the starter. Not even 15 minutes after that phone call they called me back and said they did find a problem with the starter and were replacing it they would call me when it was finished. On December 3, 2013 I got a call from J.D. Byrider stating my car was finished I could come pick it up. When I got there I went in checked out with them and paid my $50 deductable. I then went out to my car and started it when I started it my battery light was on. The battery light was not on when it was taken in. So then I proceeded to go back into the service department and brought it to there attention, they then sent someone out to check the battery at first the guy checked the battery and said it was good then he checked it again and realized the battery was bad so they then replaced the battery. In the begining of January I went to go out of town as I was driving my oil light came on upon arrival to my destination I found my car to be very low on oil so I filled the oil. The car then sat for three months at my residence not being used due to weather. when it was then taken 1mile to the gas station on the way the oil light came on again and was extremely low on oil. Now I know no oil had been leaking on the ground at my residence because were I live it would have been noticed. My vehicle is at 589 miles until I need a oil change. On March 31,2014 I proceeded to call J.D. Byrider about the oil problem and simply stated I was fed up with everything going on with this vehicle. The General Manager [redacted] said did you bring it in I said no I cant get it there due to a blown tire and I have a dummy tire on that is very low. He was very disrespectful and mean proceeded to put me on hold and made me feel like I didn't know what I was talking about. Then from there I called them multiple times and didn't get any where and they never came to get the car and check it out. The car was not drivable It sat for 5 months. I am sick or the run around with them. Then on June 9 I called them I spoke with [redacted] and he said call me when you are by the car because at the time I had to go to a apt. So when I got home I called first I was put on hold for 25 minutes so I hung up then proceeded to call them multiple times every time I called he was not avalible. The next day I called I spoke to [redacted] and told him about my coversation with [redacted] he said let me call u back I'm going to call dave. He called back and said [redacted] said he told me I had to bring it in wich he lied he didn't tell me that. [redacted] then said we can said h could send out a tow truck to bring it in later that day or the next day. Then the next day I called to find out when the tow truck will get it and [redacted] got on the phone and he said I told you it needed to be brought in and I said to him you are a liar u didnt say that I reninded him the ar was un drivable. he was rude and nasty. I then told him then come get the car and he said then I will sue you. I then called That Thursday and told them to come get the car im done. the car has so many problems and they said we will have tow truck there in a hour. the tow truck showed up in 45 min.I know the car will not start unless jumped, there is water in the oil, I found out when I started it there was a exhaust leak and the tires were dry rotted.Desired Settlement: I would like to get all the money I paid back including the deductible for the times I had it repaired and the down payment.
Review: The customer service representatives are very rude and demanding. The customer service representatives in the [redacted] department are very rude to their customers, they harass you and threaten you to take your car after two days being late in car payment. On February 22, 2014, I
Review: when we went to J D Byrider to try to buy a car,we told the saleslady there that we could only afford something no more than $5,000 and payments around $300 a month. She said they didn't have anything for us, so we left. As we were walking toward the bus stop, she ran out of the dealership and stopped us, all of a sudden she came up with a 2001 Ford Taurus. We looked at it and asked how much and was told $5,000 and the payments would be $157.70 twice a month. when we did the financing, the amount they actually charged us for the car was over $9,000.When we signed the papers, I understood this as meaning it would be that amount for the car AND the financing..the total amount. The car was also supposed to have a warranty for 18,000 miles or 18 months..whichever came first....they charged us almost $1,000 more and listed it as a service contract...which we never requested.Then 2 months later, when I called them to complain that the car had no heat, I was told that the warranty doesn't cover that, after we were charged so much and had no idea that we were being charged for this "warranty" we paid regularly for about 18 months, then we called them to ask for a payoff figure, thinking we had a chance to pay it off early. We were told that we still owed over $0,000 for the car, which is only valued at less than $3,000 according to Kelley Blue Book.We were totally shocked that we were being charged over $14,000 for a car that was worth so little and had problems and mechanical issues. We then tried to negotiate a deal, where we could maybe return the car,taking the loss of how much we already paid into it and asked to be released from the contract. The people at the financing department,[redacted]..refused at first, then with us making several phone calls to them and trying to work it out...they agreed to it. On of their people, named [redacted] even agreed to come to our home and bring papers saying we would be released from the contract and we would return the car to them. Then when all this was arranged, he never showed up or called, so when we called him to find out what happened, we were told that there would be no such agreement and they want both the car and all this money too.Desired Settlement: We are perfectly willing to return the car to them but want the contract cancelled and no more money owed to them...but they will not work with us to negotiate a deal
Review: On May 28, 2013, I had my vehicle delivered to this company, where I purchased said vehicle from last year. I discussed via telephone the issues I was having with my transmission and the over drive light. I was advised by the service secretary that there will be a diagnostic run to find the issue. Two days later, I received a phone call from the same secretary advising that the entire transmission does not need to be replaced, rather just a few parts. My quote over the phone was a max of $630.00 and an agreement to make payments, with an initial payment down (no amount requested). I did authorize service to be done for the quote I was given ($630.00). At this point I was advised that my vehicle would need to be towed to another facility equipped to handle this repair. A full week passed before I had to call for an update, and was t old that the vehicle should be expected on Thursday, June 6, 2013. On that day I called again around 430pm, and was advised that the secretary would "call me back in 5 minutes". Three hours later, I called again to find out that they were now closed, so I followed up with an agry email. On the morning of Friday, June 7, 2013, I received a voice mail explaining that my vehicle should be expected later in the afternoon. Once again, no return phone call or was the truck delivered. Now on Monday morning, June 10, 2013, I am told that they will be towing my vehicle badck to their property and I should expect to pick it up between 5:30 and 6:00. After waiting around until 6pm, and no phone call, I only assumed the vehicle was not available again. Tuesday, June 11, 2013 the same secretary called and left me a voice mail explaining that the car arrived at 9pm and it is now ready for pick up. Once I arrived to retreive my vehicle, she charged me $880.00!! When I asked why the amount jumped over $200, she said there was other parts they needed and had to put gas in the car. Not only did I have to put gas in after I left cause it was on empty, but they had the car towed to and from I was told, so why are they claiming to put gas in? And they were unable to provide said gas receipt to me. Furthermore, I never approved any other work to be done, over the quote I was given of $630.00, or being harassed to pay at least half at the time of pick up! I also found out that someone called the company inquiring about my vehicle and that information was released! I have a huge problem with my personal information being given out over the phone without verifying who they are speaking to! I also have a problem with the horrible customer service and false quotes provided by this company.Desired Settlement: I want this comapny to honor their original quote of $630.00 for repairs done to my vehicle and additional monetary compensation to make right for the horrible customer service, lack of detail and providing my personal information over the phone to someone other than myself!
Review: I went and purchased a 2007 Chrysler Pt cr uiser on 4/12/13 on the way home after the deal was made we ( my husband and I ) almost lost control of the vehicle once we got on and di d Hwy spe.eds. The car was shaki.ng very bad and t I called ths sales here was a high pitch griding sound and the car was bouncing so bad and pulling to the right. We almost went off the side of the blue mountain. The car was supposed to have gone through a certified 150 point check. Also we took notice the car was inspection was due March of 3014 meaning that was fone the month before and all that was wrong with the vehicle that almost killed us should have never been passed to be sold off. That night wr went home and called not only Jd Byrider but a local gagrage and had a mechanic look the vehichle over thitey not only said it should have nevet passed inspection but that the rear shocks were very bad and that a bushing and beating wete bad as well as the caliber on the passanger front tire. That that could have locked up and been seriously hurt or killed .Desired Settlement: We brougt the vehicle back the very next day and want to redesind the contract wr were advised that if it was under three days we haf right ti cancel said contract and want at leadt the vehicle back we traded in or the amount of 1200$ that was given towards the trafe snd the the loan be bannished off our credit. They are supposed to be selling quality vehicles not crap that your gonna end up paying thousands of dollars for and doesn't even make it out safe the first day off the lot. I feel wr were mislead knowingly on their part and that is why they went through great legnths with all the stuff they make you sign and video tape to try and cover up their shisty sales. They are supposed to help good people get their credit back and not make it worse and believe me I was not the only one in there with tje same problem there wete 3 other people in the same situation and all the manager could say was sorry let us fix it but that was the first day I couldn't imagine the term of the loan and when I called I was told to bring the vehiclr back snd we could choose something to make good on it or cancel all together and get our own vehicle back and or money for the trade . when we gt there it was a whole different story so we took our plate off the car and gave the keys back and left unsatisfied with their business practice .
Review: I live in [redacted] fl, and I recently visited the store at [redacted]. I am here to let you know that J.D Byrider does not ever have to worry about me purchasing from of any of their stores and I will be going to the news. I have never felt disrespected in my life the manager [redacted] I believe his name is should not have a place in no ones company. I came into the lot Thursday morning because I was very interested in the program. I meet with a sales rep and did the normal process, I went on a test drive and love the car, we came back to the lot and she told me she was waiting on his answer from the bank. The car was a 2009 with 94,000 I asked what would be the total price of the car when finished purchasing they told 19,000 I told him that was to high I would have to think about it. [redacted] then begins to talk to me like I was child telling "your credit is bad like you shouldn't even be laughing right now you need to fix this issue its not about what car you like its about what you need to do, and because of your credit you will not go far in life. He then told I was to concern with the price I need to do it now or leave. He even begin to tell me that I need to hurry up and make a decision because if not he will just sell it to the next person. As I was leaving his office he rolled his eyes, and shock head and took back the paper with the asking price.Desired Settlement: An apology and hire a better manager and then maybe I will consider purchasing
Review: A few months ago I took my vehicle in to get a new engine because locked on me and I made a down payment for the mechanical work on it and I am still currently making payments on it. upon receiving my vehicle I noticed that it wasn't running right so called the dealership/service department and also my finance officer about it and I felt as if they were no help. I understand that in the contract I signed states that the dealership isn't allowed to give me a loaner vehicle but I also cant take my vehicle in each time they cant fix my mechanical issues right the first time. I also took it back in recently for a new transmission and that wasn't even fixed correctly and now they want me to take my vehicle back in and pay again for the the work needed on it but it wasn't fixed right the first time on that either. so what I would really like is for my vehicle to be fixed correctly without having to keep taking it back for the same issues and paying out of pocket for them. and id also like for them to take responsibility and be held liable for these issues wrong with my vehicle and get it fixed right.Desired Settlement: reimbursement and issues fixed correctly, id also like to have them to give me a rental or loaner vehicle while mine is being fixed from their mistakes
Review: when I bought 20[redacted] in 2010 and come with new warranty last may 2010. after I got bad in accident same car last oct 2010 .. jb byrider was offer me find different the car . I pick 20[redacted] somehow , they were hide took use my old warranty under [redacted] tranfer to [redacted]. pontaic [redacted] already run use the mileages under thwe warranty put cover to 06 ford trauas. they cant do that against the law.they are cheat price and warranty for customers.if I buy any vechile from there . they should give me new warranty any different car all over again . cant use old cars warranty trasfer to new car .they are refuse cover replace struts on my car no warranty . my warranty was expire last august 2012.. also they broke promise with my appointment schedule for replace struts today.. wendy who told car take work be done approx up to 2 hrs somehow she say no, car will take work on struts all day. am not appericate their bad business dirty.Desired Settlement: they must replace new warranty for 06 ford traus while I purchase it and they cant take use owner old car warranty tranfer to new car
Review: They call everyone on the reference list even though I have called and spoke to them myself. I have paid one day and the very next day they are calling again for the next payment and they charge and extreme amount of interest totals to over $5.00 per day.Desired Settlement: I would like them to have to make their billing practices better, and for them to stop harrassing people and myself I intend to make my payments I have contacted them and they still call others on a daily basis. I would like to have a full refund and they can have their car back.
Review: This company prayes on anyone that comes through there doors cause they know they cannot get a car else where. They are very polite and friendly untill you sign the contract and make your down payment. Then everything goes down hill from there. My first vehicle was a honda civic. I test drove it and then after I signed the papers and drove it home problem after problem. First my drivers side window fell down into the door, the engine light came on driving home, the fuel pump went out, the back tires went bald cause the rear axle was bent and then right at christmas the transmission gave out. They didnt want to do anything about it. Finally after complaining many times to the store manager they did what is called a collateral exchange. Well another long story short car was a lemon car too. Rear tint was bubbled, front bumper fell off when I got home, transmission slipping, no coolant in radiator, front tires have alligment wear and the muffler has a big hole in it. I called and said what was going on and still to this day have not done anything about this. They say there cars go through a full safety inspection. How can a car pass the inspection with all these things wrong? They know what they are doing and they get away with this. There are many other people that have been through these same problems. Well now my car is insafe to drive and I have told them to come pick the car up and gave then the address where the car is. 1 1/2 months later the car is still sitting in my driveway and they call and harrase and threaten me, my family saying to my family they are going to take them to court if they dont tell them where the car is also saying I have a warrent cause I stole the car from then and I have traffic tickets and the im going to jail for a long time. They also have been pulling hard credit checks on my credit without my permission. This is not the way to do bussiness! I am very upset with this company and something needs to be done to stop this. Its unlawfull what there people are doing. They are rude, scream and yell at you and threaten your lifeDesired Settlement: I would like them to pick the car up. Stop contacting me and my family threatening and harrasing us. They remove my liability for the collateral of the car because they have sold me 2 lemon cars and now they are threatening me and my family.
Review: I bought a 2001 Pontiac grand am for 4 times the bluebook value because of credit problems. The car has had nothing but problems and since I was forced to pur have a warranty they should fix all the covered items that are defective in the car but they don't they fix 1 at a time and expect me to pay to have car towed in every 3 weeks to have another repair done. They did offer a change of coladeral but only for another car with the same year, mileage and without extending the warranty onto the new vehicle. How am I supposed to trust it won't be another lemon.Desired Settlement: Take the money I've already paid, which is well over $6000.00, keep it and sign a mutual contract termination and let me out of this loan.
Review: This company is DREADFUL! Not only was the vehicle sold to me a lemon, but they did not properly notify me of their malicious intentions to terminate my contract and leave me with NO mode of transportation!! I took the Grand Dodge Caravan in for a 5th time for repairs, and upon pickup they haphazardly said "We decided to terminate your contract with us due to an 18 day late payment" (which they could not prove, but made accusations that I "could have" altered the printed money order stub) Since they refused to cash my money orders they were not bound to the contract and instead of honoring our agreement, they confiscated my van and kept my $1,400 dollar down payment. They initially failed to return my original contact paperwork, and did not return my license plate back to me either. Their business procedure is CRIMINAL and I am seeking out legal help and assistance to get this matter corrected! They need to be investigated and stopped before they take away other individuals money and rights!Desired Settlement: Since they single-handedly decided to terminate the contract and deem the situation "Null and Void" I am demanding my down payment back in full! If they think they can easily take back my only vehicle and terminate the contract as if it never existed, then I should get my money back! I will have gotten nothing out of this arrangement other then incredible stress and inconveniences due to a severely damaged van that required numerous trips back to the dealership and a HUGE financial loss.
Review: I purchased a dodge caravan from this company and have had problems with it since the purchase. I have no way to even sell it because they sold it to me at a ridiculous price they took advantage of me. they promised to help rebuild my credit and instead they gave me a lemon car that I can not even drive that I still owe 6000 dollars on and its only worth a 1000. They said they would help me get into another vehicle since I have had so many problems with this car but than they told me they would not help me. so I am stuck with a car that needs a new engine and I still owe 6000 dollars on. The problems I have had with the vehicle have been electrical, engine, lights have fallen off and much more they won't even offer reduced repair services.Desired Settlement: I would like a vehicle that is what I owe and them to take back the lemon they sold me. Or take back the lemon and void the loan and I will go to a more reliable dealer.
Review: I purchased a vehicle from jd byryder in may 2014 and I am grateful that they have given me a chance on a vehicle, It was not until the car was not derivable and I was in an accident that was not fault of my own that I was not able to upkeep my pavements every 2 weeks . I am trying hard to work with the insurance company to be able to get my vehicle back on one the road and I just want them to work with me so I can have that extra week to get my affairs in order and be able to get the payment in but they threaten a repo right away and I understand they have a business to run but at the same time , It is not like I am not going to make the payment I just need an extra week.I also know I have been late before and try my hardest to keep the payment up to date .Desired Settlement: For them to give me until the 27th to make my payment for this past week and I will pay a total of two payments at once because right now the van is not drive able and I would like for things with my insurance to be settled before they come and repo the van so at least the insurance claim can process but would like that extra week just this one time to make both payments and hopefully have a good outcome on the insurance claim.
Review: I have tried MULITPLE times to contact this dealer for warranty work. I've paid over $4000.00 over what the vehicle is worth and demand work be done on a case by case basis as required by their warranty program which I also paid another $1000.00 for. I am driving a very unsafe vehicle with front end problems that has caused my front tires to wear unevenly. This is not the first time this lemon has been in for service. It was in for prior front end work, brake work, electrical problems and transmission problems. This has been a huge issue for me from day one. They don't seem to care! I've called and called and wanted to get my vehicle in for repair. They apprently don't care that I could die driving down the highway. This is the next step I'm guessing. Can't get a hold of the owner so I need this issue resolved ASAP. I refuse to go away easily. You sold a lemon to the wrong person!Desired Settlement: I require a replacement of this vehicle with lower miles and less problems. OR a loaner vehicle at the dealers' expense while they repair EVERYTHING wrong with this lemon. I have a list! I'm easy to work with. You just have to call me back!! There is more than front end problems with this vehicle. Needs new tires, check engine light comes on every morning, the front end is about to fall apart....list goes on. Just please contact me.
Review: As per the Advertisement located at http://austin.craigslist.org/[redacted]html I was not approved. Deceptive pratice
They authorized false advertisement of them selling cars in fully inspected and running at their par.
J.D. Byrider Rating