J.D. Byrider

I had an excellent experience buying a car from their company. Billy was an excellent sales rep and made my buying experience as simple as possible. Being a first time buyer, I didn't know what to expect, but they made it a memorable positive experience.

My agent, Zully, was very helpful. She helped me with all my paper work and offered me more than one option. She was very friendly. I would and am going to recommend friends and family to come see her if they are in need of a vehicle.

Review: I Purchased a car from JD Byrider in [redacted] PA on 8/16/14. I was give a 30 day warranty and a 2 year service agreement. 2 weeks after I purchased the vehicle, 8/25/2014 , the check engine light came on. I went over the the dealership and was treated like I was a problem. The service manager refused to assist me. , and I left. I called and filed a complaint with Jd Byrider main office. I then called the dealership and spoke with Randy B[redacted], the manager. He told me that he did not want my business, that he did not care that I filed a complaint with corporate, that I was an ae with mental issues. After all the arguing he told me to bring the car in. On or about 8/26/2014 I brought the vehicle back in. When I did the service manager walked out and into an office and said "I don't want to deal with this guy I am going home". Then a man by the name of Mike came out and took my car back to have diagnosed. He told me he would get me a loaner car and made a repair date for around 9/3/2014. I went in on that date and no loaner car was there and he told me he would call me with another appointment, but he would take care of me. I never received a phone call. Weeks later, October, 6'th, I called him(Mike). He told me to come in Monday October 13'th and there would be a loaner car available because he would be on vacation the following week. On the 13'th I called to confirm this appointment and he was not in the office, and I was told there was no loaner car and no appointment. Now , the vehichle will not start and they seem to be finding every way to not honor the service agreement. I stand to lose my job because of this and much more.Desired Settlement: I want every dime that I gave them back and them to take the car back. They have not honored their end of the agreement and I do not feel as the the vehicle will be repaired or future issues will be resolved.

Business

Response:

In

the case of [redacted], we have investigated this matter with the full

cooperation of the J.D. Byrider franchise in question. [redacted] alleges that his vehicle has

had mechanical issues since purchasing.

As a result, he would like to return the vehicle and receive a refund.

[redacted] purchased a 2004 [redacted] on August 16, 2014 from the J.D.

Byrider franchise located in [redacted], PA.

The vehicle is covered by a 24 month or 24,000 mile service agreement

which mainly covers the major components of the power train. While the J.D.

Byrider franchise understands that dealing with any mechanical issue can be

frustrating, a used automobile, like any mechanical device that is subject to

wear and tear, will require regular maintenance and repairs in order to ensure

its continued use. The J.D. Byrider

franchise denies refusing to assist [redacted] with his vehicle. Unbeknownst to the service center

receptionist, the Service Manager had made special arrangements with [redacted] that were not reflected on that day’s appointment calendar. Unfortunately, a verbal confrontation then

arose between [redacted] and the service center receptionist. Management would like to apologize to [redacted] for any inconvenience that he may have experienced due to the service

scheduling error that occurred.

J.D.

Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider franchise was sorry to learn

of [redacted]’s dissatisfaction as expressed in his complaint to your

office. Nevertheless, the J.D. Byrider

franchise is unable to adhere to [redacted]’s requested resolution to accept

his vehicle back and provide him with a full refund. The J.D. Byrider franchise is committed to

resolving [redacted]’s mechanical concerns, and recommends that he contact

the Service Manager, Mike, directly at ###-###-#### to schedule a service

appointment. Management is aware of his

concerns, and looks forward to assisting [redacted] with any future

questions or concerns regarding his vehicle.

The J.D. Byrider franchise will continue to

accommodate [redacted] to the best of their abilities, and hopes to move forward

amicably in their relationship with him.Thanks,J.D. Byrider/CNAC Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a 2003 [redacted] from J.D. Byrider on January 24, 2013. Not long after I purchased the vehicle I noticed the vehicle was hesitating when I would start it. I brought it to there attention and they stated everything was fine. Then on July 13, 2013 I was on my way out of town for the day when the check engine light came on and the car shut off and would not start. I immediately called J.D. Byrider and they said there was nothing they could do because no one was in the service department. So upon me getting the vehicle back to my residence I followed up with a phone call to J.D. Byrider and they said to bring it in, I then told them I cant get it there because it will not start. So on Tuesday July 16, 2013 they towed my vehicle from my residence to the shop. I then found out from them the alternator on the vehicle had gone and they replaced it. J.D. Byrider then called me on July 18, 2013 that my vehicle was fixed and I could come pick it up. I got there paid the $50 deductable and went out to my car and again like its been doing when I went to start the vehicle it was hesitant to start, so I then went back into the service department and told them again about it. They came out looked at it and said it was fine. A few months later the hesitation while starting the car was to the point were it had to be jumped to start it so I called J.D. Byrider and they said to bring it in. I took it in on November 27, 2013 a day or two after it went in they called me and said nothing was wrong with the starter. Not even 15 minutes after that phone call they called me back and said they did find a problem with the starter and were replacing it they would call me when it was finished. On December 3, 2013 I got a call from J.D. Byrider stating my car was finished I could come pick it up. When I got there I went in checked out with them and paid my $50 deductable. I then went out to my car and started it when I started it my battery light was on. The battery light was not on when it was taken in. So then I proceeded to go back into the service department and brought it to there attention, they then sent someone out to check the battery at first the guy checked the battery and said it was good then he checked it again and realized the battery was bad so they then replaced the battery. In the begining of January I went to go out of town as I was driving my oil light came on upon arrival to my destination I found my car to be very low on oil so I filled the oil. The car then sat for three months at my residence not being used due to weather. when it was then taken 1mile to the gas station on the way the oil light came on again and was extremely low on oil. Now I know no oil had been leaking on the ground at my residence because were I live it would have been noticed. My vehicle is at 589 miles until I need a oil change. On March 31,2014 I proceeded to call J.D. Byrider about the oil problem and simply stated I was fed up with everything going on with this vehicle. The General Manager [redacted] said did you bring it in I said no I cant get it there due to a blown tire and I have a dummy tire on that is very low. He was very disrespectful and mean proceeded to put me on hold and made me feel like I didn't know what I was talking about. Then from there I called them multiple times and didn't get any where and they never came to get the car and check it out. The car was not drivable It sat for 5 months. I am sick or the run around with them. Then on June 9 I called them I spoke with [redacted] and he said call me when you are by the car because at the time I had to go to a apt. So when I got home I called first I was put on hold for 25 minutes so I hung up then proceeded to call them multiple times every time I called he was not avalible. The next day I called I spoke to [redacted] and told him about my coversation with [redacted] he said let me call u back I'm going to call dave. He called back and said [redacted] said he told me I had to bring it in wich he lied he didn't tell me that. [redacted] then said we can said h could send out a tow truck to bring it in later that day or the next day. Then the next day I called to find out when the tow truck will get it and [redacted] got on the phone and he said I told you it needed to be brought in and I said to him you are a liar u didnt say that I reninded him the ar was un drivable. he was rude and nasty. I then told him then come get the car and he said then I will sue you. I then called That Thursday and told them to come get the car im done. the car has so many problems and they said we will have tow truck there in a hour. the tow truck showed up in 45 min.I know the car will not start unless jumped, there is water in the oil, I found out when I started it there was a exhaust leak and the tires were dry rotted.Desired Settlement: I would like to get all the money I paid back including the deductible for the times I had it repaired and the down payment.

Business

Response:

In

the case of [redacted], we have investigated this matter with the full

cooperation of the J.D. Byrider franchise in question. **. [redacted] alleges that her vehicle has had

mechanical issues since purchasing. As a

result, she would like a refund.

**.

[redacted] purchased a 2003 [redacted] on January 24, 2013 from the J.D. Byrider

franchise located in [redacted], PA. The

vehicle is covered by a 24 month or 24,000 mile service agreement which mainly

covers the major components of the power train.

While the J.D. Byrider franchise understands that dealing with any

mechanical issue can be frustrating, a used automobile, like any mechanical

device that is subject to wear and tear, will require regular maintenance and

repairs in order to ensure its continued use.

Per management, **. [redacted]’s vehicle is currently at the [redacted] J.D.

Byrider location awaiting her approval to begin service. At this time, it is recommended that **.

[redacted] contact the service center at ###-###-#### to approve/discuss the

needed repairs. In the spirit of

customer service, **. [redacted] should be aware that she will not be charged for

the repairs. The service center has

agreed to perform a diagnostic test on the vehicle prior to service, and will also

be performing a test drive of the vehicle after the repairs are completed to

identify all concerns. The J.D. Byrider

franchise would like to apologize to **. [redacted] for any inconvenience that she

may have experienced. The J.D. Byrider

franchise will continue to honor their limited warranty, and look forward to

hearing from **. [redacted].J.D. Byrider strives

to achieve the satisfaction of each and every customer. The J.D. Byrider franchise was sorry to learn

of **. [redacted]’s dissatisfaction as expressed in her complaint to your office. Unfortunately, the J.D. Byrider/[redacted]

franchise is unable to adhere to **. [redacted]’s requested resolution to provide

her with a refund. The J.D. Byrider

franchise will continue to accommodate **. [redacted] to the best of their

abilities, and hope to move forward amicably in their relationship with her.

Thanks,

J.D. Byrider

Customer Service

Review: The customer service representatives are very rude and demanding. The customer service representatives in the [redacted] department are very rude to their customers, they harass you and threaten you to take your car after two days being late in car payment. On February 22, 2014, I

Went to pick up my car from jd byrider from being in they shop a total of six weeks. I made my car payment and paid my service fee . As I was signing the paperwork a worker for the [redacted] department by the name [redacted] came screaming at me in a loud tone of voice told me he would take my car he doesn't care he tired of me he was very rude. He talked to me as if I was not human. And this is not the first time a customer service representative from [redacted] has talked to me like that.Desired Settlement: I would want them to cancel out my contract on the lemon they sold to me on August 29 , 2012.

Business

Response:

In

the case of [redacted], we have investigated this matter with the full cooperation

of the J.D. Byrider/[redacted] franchise in question.

**. [redacted] alleges she was treated rudely by a [redacted] representative. As a result, she would like for her contract to

be cancelled.

**.

[redacted] purchased a 2006 [redacted] on August 29, 2012 from the J.D. Byrider

franchise located in [redacted], PA. Since

filing the complaint, management has discussed this matter with the employee in

question, and has instructed him on the expected customer service standards. The [redacted] franchise would like to apologize to

**. [redacted] for her unpleasant experience.

Please understand that J.D. Byrider/[redacted]

strives to achieve the satisfaction of each and every customer, and takes this

matter seriously.

The J.D.

Byrider/[redacted] franchise was sorry to learn of **. [redacted]’s dissatisfaction as

expressed in her complaint to your office.

Unfortunately, the [redacted] franchise is unable to adhere to **. [redacted]’s

request to have her contract cancelled.

**. [redacted] will be expected to fulfill her contractual obligations as

agreed upon at the time of sale. If **.

[redacted] has any concerns moving forward, it is recommended that she contact store

management directly at ###-###-####. The

J.D. Byrider/[redacted] franchise will continue to accommodate **. [redacted] to the best

of their abilities, and hope to move forward amicably in their relationship

with her.

Thanks,

J.D. Byrider/[redacted]

Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I'm not happy with the car I was sold to by jdbyrider/[redacted]. The car is a piece of trash every other month its something wrong with the car I was sold. I would like my contract canceled.

Regards,

Business

Response:

At

this time, the position of the J.D. Byrider/[redacted] franchise has not

changed. **. [redacted] will be expected to fulfill her contractual obligations as

agreed upon at the time of sale. If **.

[redacted] has any concerns moving forward, it is recommended that she contact store

management directly at ###-###-####. The

J.D. Byrider/[redacted] franchise will continue to accommodate **. [redacted] to the best

of their abilities, and hope to move forward amicably in their relationship

with her.

Thanks,

J.D. Byrider/[redacted]

Customer Service

Review: when we went to J D Byrider to try to buy a car,we told the saleslady there that we could only afford something no more than $5,000 and payments around $300 a month. She said they didn't have anything for us, so we left. As we were walking toward the bus stop, she ran out of the dealership and stopped us, all of a sudden she came up with a 2001 Ford Taurus. We looked at it and asked how much and was told $5,000 and the payments would be $157.70 twice a month. when we did the financing, the amount they actually charged us for the car was over $9,000.When we signed the papers, I understood this as meaning it would be that amount for the car AND the financing..the total amount. The car was also supposed to have a warranty for 18,000 miles or 18 months..whichever came first....they charged us almost $1,000 more and listed it as a service contract...which we never requested.Then 2 months later, when I called them to complain that the car had no heat, I was told that the warranty doesn't cover that, after we were charged so much and had no idea that we were being charged for this "warranty" we paid regularly for about 18 months, then we called them to ask for a payoff figure, thinking we had a chance to pay it off early. We were told that we still owed over $0,000 for the car, which is only valued at less than $3,000 according to Kelley Blue Book.We were totally shocked that we were being charged over $14,000 for a car that was worth so little and had problems and mechanical issues. We then tried to negotiate a deal, where we could maybe return the car,taking the loss of how much we already paid into it and asked to be released from the contract. The people at the financing department,[redacted]..refused at first, then with us making several phone calls to them and trying to work it out...they agreed to it. On of their people, named [redacted] even agreed to come to our home and bring papers saying we would be released from the contract and we would return the car to them. Then when all this was arranged, he never showed up or called, so when we called him to find out what happened, we were told that there would be no such agreement and they want both the car and all this money too.Desired Settlement: We are perfectly willing to return the car to them but want the contract cancelled and no more money owed to them...but they will not work with us to negotiate a deal

Business

Response:

In

the case of [redacted] we have investigated this matter with the full

cooperation of the J.D. Byrider franchise in question. [redacted] alleges the J.D. Byrider/[redacted]

franchise is unwilling to negotiate an agreement that would cancel his

contract. As a result, he would like for

them to work something out so that he can return his vehicle and have his

contract cancelled.

Unfortunately,

this has since become a legal matter. The

J.D. Byrider franchise is unable to discuss the circumstances surrounding [redacted]’s original complaint filed through your office. A resolution between parties will be

determined in court. At this time, the

J.D. Byrider franchise respectfully considers this Revdex.com

complaint closed.

Thanks,

J.D. Byrider Customer Service

Review: On May 28, 2013, I had my vehicle delivered to this company, where I purchased said vehicle from last year. I discussed via telephone the issues I was having with my transmission and the over drive light. I was advised by the service secretary that there will be a diagnostic run to find the issue. Two days later, I received a phone call from the same secretary advising that the entire transmission does not need to be replaced, rather just a few parts. My quote over the phone was a max of $630.00 and an agreement to make payments, with an initial payment down (no amount requested). I did authorize service to be done for the quote I was given ($630.00). At this point I was advised that my vehicle would need to be towed to another facility equipped to handle this repair. A full week passed before I had to call for an update, and was t old that the vehicle should be expected on Thursday, June 6, 2013. On that day I called again around 430pm, and was advised that the secretary would "call me back in 5 minutes". Three hours later, I called again to find out that they were now closed, so I followed up with an agry email. On the morning of Friday, June 7, 2013, I received a voice mail explaining that my vehicle should be expected later in the afternoon. Once again, no return phone call or was the truck delivered. Now on Monday morning, June 10, 2013, I am told that they will be towing my vehicle badck to their property and I should expect to pick it up between 5:30 and 6:00. After waiting around until 6pm, and no phone call, I only assumed the vehicle was not available again. Tuesday, June 11, 2013 the same secretary called and left me a voice mail explaining that the car arrived at 9pm and it is now ready for pick up. Once I arrived to retreive my vehicle, she charged me $880.00!! When I asked why the amount jumped over $200, she said there was other parts they needed and had to put gas in the car. Not only did I have to put gas in after I left cause it was on empty, but they had the car towed to and from I was told, so why are they claiming to put gas in? And they were unable to provide said gas receipt to me. Furthermore, I never approved any other work to be done, over the quote I was given of $630.00, or being harassed to pay at least half at the time of pick up! I also found out that someone called the company inquiring about my vehicle and that information was released! I have a huge problem with my personal information being given out over the phone without verifying who they are speaking to! I also have a problem with the horrible customer service and false quotes provided by this company.Desired Settlement: I want this comapny to honor their original quote of $630.00 for repairs done to my vehicle and additional monetary compensation to make right for the horrible customer service, lack of detail and providing my personal information over the phone to someone other than myself!

Consumer

Response:

THE ABOVE COMPANY HAS FAILED TO HONOR MY SIGNED CONTRACT WHICH SPECIFIES PAYMENTS OF $50.00 MONTHLY, INSTEAD THEY FORCE ME TO MAKE PAYMENTS OF $73.06, WHICH WAS NEVER DISCUSSED NOR DO I HAVE A CONTRACT FOR.TranslateDesired SettlementI REQUEST A REFUND OF $69.18 IN CASH, WHICH IS MY OVER PAYMENT FOR THE LAST 3 MONTHS.

Desired Settlement: Refund-Cash

Consumer

Response:

THE ABOVE COMPANY HAS REPEATEDLY CHARGED MY [redacted], WITHOUT MY CONSENT ON A MONTHLY BASIS. WHEN ASKED TO FURNISH PAPERWORK WITH MY APPROVAL OR KNOWLEDGE TO PROCESS RECURRING CHARGES TO THIS CARD, THEY ARE UNABLE TO. I NEVER GAVE PERMISSION TO KEEP MY [redacted] ON FILE OR PROCESS RECURRING PAYMENTS. THE CARD ENDING IN [redacted] WAS CHARGED WITHOUT MY CONSENT ON THE FOLLOWING DATES: 3/7/13 $191.00, 4/3/13 $191.00, 4/13/13 $191.00, 4/27/13 $181.10, 5/10/13 $190.42, 5/24/13 $190.42, 6/7/13 $190.42.TranslateDesired SettlementI DEMAND MY AMERICAN EXPRESS ENDING IN [redacted] BE CRDIT BACK ALL UNAUTHORIZED CHARGES, TOTALING $1325.36.

Desired Settlement: Refund-Credit Card Credit

Business

Response:

In the case of [redacted], we have investigated this matter with the full cooperation of the J.D. Byrider franchise in question. **. [redacted] alleges the J.D. Byrider franchise made unauthorized charges on his [redacted] card. As a result, he would like to be refunded all those unauthorized charges totaling $1325.36.

**. [redacted] purchased a 2003 Ford Explorer on July 30, 2011 from the J.D. Byrider franchise located in [redacted], PA. Upon a thorough review of internal records, the CNAC franchise has found no evidence that **. [redacted]’s credit card has been charged without his authorization.

J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider franchise is sorry to learn of the **. [redacted]’s dissatisfaction as expressed in his complaint to your office. However, the J.D. Byrider does not find the grounds to refund **. [redacted]’s payments. Thank you for bringing this matter to the J.D. Byrider’s attention.

Thanks,

J.D. Byrider Customer Service

Review: I went and purchased a 2007 Chrysler Pt cr uiser on 4/12/13 on the way home after the deal was made we ( my husband and I ) almost lost control of the vehicle once we got on and di d Hwy spe.eds. The car was shaki.ng very bad and t I called ths sales here was a high pitch griding sound and the car was bouncing so bad and pulling to the right. We almost went off the side of the blue mountain. The car was supposed to have gone through a certified 150 point check. Also we took notice the car was inspection was due March of 3014 meaning that was fone the month before and all that was wrong with the vehicle that almost killed us should have never been passed to be sold off. That night wr went home and called not only Jd Byrider but a local gagrage and had a mechanic look the vehichle over thitey not only said it should have nevet passed inspection but that the rear shocks were very bad and that a bushing and beating wete bad as well as the caliber on the passanger front tire. That that could have locked up and been seriously hurt or killed .Desired Settlement: We brougt the vehicle back the very next day and want to redesind the contract wr were advised that if it was under three days we haf right ti cancel said contract and want at leadt the vehicle back we traded in or the amount of 1200$ that was given towards the trafe snd the the loan be bannished off our credit. They are supposed to be selling quality vehicles not crap that your gonna end up paying thousands of dollars for and doesn't even make it out safe the first day off the lot. I feel wr were mislead knowingly on their part and that is why they went through great legnths with all the stuff they make you sign and video tape to try and cover up their shisty sales. They are supposed to help good people get their credit back and not make it worse and believe me I was not the only one in there with tje same problem there wete 3 other people in the same situation and all the manager could say was sorry let us fix it but that was the first day I couldn't imagine the term of the loan and when I called I was told to bring the vehiclr back snd we could choose something to make good on it or cancel all together and get our own vehicle back and or money for the trade . when we gt there it was a whole different story so we took our plate off the car and gave the keys back and left unsatisfied with their business practice .

Business

Response:

[redacted]

Review: I live in [redacted] fl, and I recently visited the store at [redacted]. I am here to let you know that J.D Byrider does not ever have to worry about me purchasing from of any of their stores and I will be going to the news. I have never felt disrespected in my life the manager [redacted] I believe his name is should not have a place in no ones company. I came into the lot Thursday morning because I was very interested in the program. I meet with a sales rep and did the normal process, I went on a test drive and love the car, we came back to the lot and she told me she was waiting on his answer from the bank. The car was a 2009 with 94,000 I asked what would be the total price of the car when finished purchasing they told 19,000 I told him that was to high I would have to think about it. [redacted] then begins to talk to me like I was child telling "your credit is bad like you shouldn't even be laughing right now you need to fix this issue its not about what car you like its about what you need to do, and because of your credit you will not go far in life. He then told I was to concern with the price I need to do it now or leave. He even begin to tell me that I need to hurry up and make a decision because if not he will just sell it to the next person. As I was leaving his office he rolled his eyes, and shock head and took back the paper with the asking price.Desired Settlement: An apology and hire a better manager and then maybe I will consider purchasing

Business

Response:

We are very sorry to hear of the negative experience at our dealership in [redacted]. Our financing model is certainly unique, and not a good fit for everyone. Our approvals are limited, and we try to fill the buyer's needs, and not necessarily the "wants". We will address the complaint of rude behavior accordingly with our staff.

Thank you for your feedback.

Review: A few months ago I took my vehicle in to get a new engine because locked on me and I made a down payment for the mechanical work on it and I am still currently making payments on it. upon receiving my vehicle I noticed that it wasn't running right so called the dealership/service department and also my finance officer about it and I felt as if they were no help. I understand that in the contract I signed states that the dealership isn't allowed to give me a loaner vehicle but I also cant take my vehicle in each time they cant fix my mechanical issues right the first time. I also took it back in recently for a new transmission and that wasn't even fixed correctly and now they want me to take my vehicle back in and pay again for the the work needed on it but it wasn't fixed right the first time on that either. so what I would really like is for my vehicle to be fixed correctly without having to keep taking it back for the same issues and paying out of pocket for them. and id also like for them to take responsibility and be held liable for these issues wrong with my vehicle and get it fixed right.Desired Settlement: reimbursement and issues fixed correctly, id also like to have them to give me a rental or loaner vehicle while mine is being fixed from their mistakes

Review: when I bought 20[redacted] in 2010 and come with new warranty last may 2010. after I got bad in accident same car last oct 2010 .. jb byrider was offer me find different the car . I pick 20[redacted] somehow , they were hide took use my old warranty under [redacted] tranfer to [redacted]. pontaic [redacted] already run use the mileages under thwe warranty put cover to 06 ford trauas. they cant do that against the law.they are cheat price and warranty for customers.if I buy any vechile from there . they should give me new warranty any different car all over again . cant use old cars warranty trasfer to new car .they are refuse cover replace struts on my car no warranty . my warranty was expire last august 2012.. also they broke promise with my appointment schedule for replace struts today.. wendy who told car take work be done approx up to 2 hrs somehow she say no, car will take work on struts all day. am not appericate their bad business dirty.Desired Settlement: they must replace new warranty for 06 ford traus while I purchase it and they cant take use owner old car warranty tranfer to new car

Business

Response:

In the case of [redacted], we have

investigated this matter with the full cooperation of the J.D. Byrider

franchise in question. Mr. [redacted] alleges it’s against the law to transfer

the warranty from one vehicle to another. As a result, Mr. [redacted] would like a

renewed 24 month/24,000 mile service agreement on the exchanged vehicle he

received from the J.D. Byrider franchise.

Mr. [redacted] purchased a 20[redacted] Am on July 29, 2010 from the J.D. Byrider franchise located in Chandler,

AZ. At the time of purchase, the vehicle was covered by a 24 month or 24,000

mile (whichever comes first) service agreement which mainly covers the major

components of the power train. Due to a car accident, Mr. [redacted] signed a

collateral exchange form signifying he understood the terms and agreements of

the contract. This allowed the J.D. Byrider franchise to provide Mr.

[redacted] with a different vehicle, a 20[redacted], and rolled-over the

service agreement from the previous vehicle. The rolled-over service agreement

stated the vehicle was covered by a 21 month or 20,348 mile service agreement

(whichever comes first). Mr. [redacted]’ service agreement has since expired due to exceeding

mileage, and as such, he is responsible for

the costs of repairs.

The J.D. Byrider franchise understands

that while dealing with any mechanical issue can be frustrating, a used

automobile, like any mechanical device, is subject to wear and tear, and will

require regular maintenance and repairs in order to ensure its continued use.

Mr. [redacted] came in for a scheduled service appointment on October 30, 2012 and

the J.D. Byrider franchise installed the struts provided by Mr. [redacted]. Mr.

[redacted] only paid a total of $86 for the repairs and was satisfied with the

resolution provided.

J.D. Byrider strives to achieve the

satisfaction of each and every customer. The J.D. Byrider franchise is

sorry to learn of Mr. [redacted]’ dissatisfaction as expressed in his complaint to

your office. However, the J.D. Byrider franchise does not find the grounds to

provide Mr. [redacted] with a renewed service agreement. The J.D. Byrider franchise

looks forward to assisting Mr. [redacted] in the future, and hopes to move forward

amicably in their business relationship with him.

Review: They call everyone on the reference list even though I have called and spoke to them myself. I have paid one day and the very next day they are calling again for the next payment and they charge and extreme amount of interest totals to over $5.00 per day.Desired Settlement: I would like them to have to make their billing practices better, and for them to stop harrassing people and myself I intend to make my payments I have contacted them and they still call others on a daily basis. I would like to have a full refund and they can have their car back.

Business

Response:

In the case of [redacted], we have investigated this matter with the full

cooperation of the CNAC franchise in question. [redacted] alleges that he

and his references have been receiving unwanted calls from the CNAC franchise

regarding his account. As a result, he would like for the calls to stop. [redacted] would also like to return his

vehicle and receive a full refund.

[redacted] purchased a 2005 Chevrolet Classic on February 22, 2013 from the J.D. Byrider

franchise located in San Antonio, TX. In the event that a customer’s account becomes delinquent,

CNAC will call the customer to remind them of their account status. If the customer is unreachable, CNAC will call the customer’s references in an

attempt to get a message to the customer in order to establish a line of communication. At the time

of purchase, [redacted] was asked to provide a number of personal references in the event that he could not be contacted by the CNAC

franchise. The CNAC franchise apologizes if [redacted] felt this was unnecessary, but these calls are made only in an attempt to

keep the account current and progress [redacted] towards the successful completion of his account. After several unsuccessful attempts to bring the account current, the CNAC

franchise had no choice but to deem [redacted]’s vehicle eligible for repossession.

J.D. Byrider strives to achieve the satisfaction of each and every customer.

The J.D. Byrider/CNAC franchise was sorry to learn of [redacted]’s dissatisfaction as expressed in his complaint to your office. Unfortunately, the CNAC franchise is unable

to adhere to [redacted]’s requested resolution to cease all contact regarding his account.

Records indicate that both [redacted] and [redacted] have disconnected phone

numbers on file, therefore the CNAC franchise has been attempting to contact

references to establish a line of communication. If [redacted] would like bring his account

current and reclaim the vehicle, it is recommended that he contact CNAC

management directly at [redacted] to discuss his options. The CNAC franchise looks forward to hearing

from [redacted].

Thanks,

Review: This company prayes on anyone that comes through there doors cause they know they cannot get a car else where. They are very polite and friendly untill you sign the contract and make your down payment. Then everything goes down hill from there. My first vehicle was a honda civic. I test drove it and then after I signed the papers and drove it home problem after problem. First my drivers side window fell down into the door, the engine light came on driving home, the fuel pump went out, the back tires went bald cause the rear axle was bent and then right at christmas the transmission gave out. They didnt want to do anything about it. Finally after complaining many times to the store manager they did what is called a collateral exchange. Well another long story short car was a lemon car too. Rear tint was bubbled, front bumper fell off when I got home, transmission slipping, no coolant in radiator, front tires have alligment wear and the muffler has a big hole in it. I called and said what was going on and still to this day have not done anything about this. They say there cars go through a full safety inspection. How can a car pass the inspection with all these things wrong? They know what they are doing and they get away with this. There are many other people that have been through these same problems. Well now my car is insafe to drive and I have told them to come pick the car up and gave then the address where the car is. 1 1/2 months later the car is still sitting in my driveway and they call and harrase and threaten me, my family saying to my family they are going to take them to court if they dont tell them where the car is also saying I have a warrent cause I stole the car from then and I have traffic tickets and the im going to jail for a long time. They also have been pulling hard credit checks on my credit without my permission. This is not the way to do bussiness! I am very upset with this company and something needs to be done to stop this. Its unlawfull what there people are doing. They are rude, scream and yell at you and threaten your lifeDesired Settlement: I would like them to pick the car up. Stop contacting me and my family threatening and harrasing us. They remove my liability for the collateral of the car because they have sold me 2 lemon cars and now they are threatening me and my family.

Business

Response:

Issue Number 1 - Car repair issues - This customer purchased an extended service contract covering his vehicle for 24 months or 24,000 miles, whichever comes first. JD Byrider is pleased to honor that commitment. Since receiving this vehicle on 12/31/13 this customer has scheduled his car for repairs two times, once on 2/10/14 and again on 4/18/14. Both times the customer did not come in for his appointment and did not request another appointment. If customer is experiencing ongoing vehicle issues, we would request that he schedule and bring his car in for service in accordance with his service contract. We will be handle all the covered items. The customer's only charge will be the $25 deductible.Issue Number 2 - Collection techniques - JD Byrider and CNAC it's finance company adhere strictly to the [redacted]). Customer is currently 54 days past due. Customer has refused to take our phone calls and despite what he has stated, has not given us any indication as to the vehicle's location. We have not made any threatening phone calls and will not ever participate in any types of threats to the customer or his references. We do have the right in the collection process to check the customer's credit bureau in our attempt to find the vehicle's location. We will continue to skip trace this account with the attempt to find the vehicle and repossess the collateral on this account. If the customer would like us to stop pursuing this account, he simply needs to let us know the location of the vehicle so we can pick it up and process it according to Arizona Statutes. Customer states in his desired settlement that he would like us to pick up his vehicle. We also are desirous of this and would ask that the customer please give us the location of the vehicle so we can do so.

Review: I bought a 2001 Pontiac grand am for 4 times the bluebook value because of credit problems. The car has had nothing but problems and since I was forced to pur have a warranty they should fix all the covered items that are defective in the car but they don't they fix 1 at a time and expect me to pay to have car towed in every 3 weeks to have another repair done. They did offer a change of coladeral but only for another car with the same year, mileage and without extending the warranty onto the new vehicle. How am I supposed to trust it won't be another lemon.Desired Settlement: Take the money I've already paid, which is well over $6000.00, keep it and sign a mutual contract termination and let me out of this loan.

Business

Response:

Mr. [redacted] purchased his used vehicle from [redacted] on March

18, 2013. Along with this vehicle he purchased an

optional 24 month / 24,000 service agreement for $995.00. This agreement does not cover towing and has

a $25.00 deductible. During the past

year Mr. [redacted] has used this service agreement five times. Below are the issues that he requested we

repair.

March 18, 2013 Problems with the shifter not going into

“P”. We replaced the shifter

handle. Waived the $25 deductible

because event occurred in first 30 days after sale. No cost to customer.

March 22, 2013 Check

engine light. Code B2585 – Park lamp

relay. We replaced the park lamp relay

control. Filled the customer’s vehicle

with fuel ($33) because of the inconvenience of bringing the vehicle in. Waived $25 deductible.

Dec 4, 2013 Vehicle

would not start. Customer paid to have

vehicle towed to our shop. Fuel pump was

not working. We replaced the fuel pump

under the service agreement. Waived $25

deductible.

January 21, 2014

Vehicle would not start.

Dealership paid the cost to have the vehicle towed to our shop. We found a defective fuel pump relay. We replaced the relay at no cost to the

customer.

February 13, 2014 Vehicle would not start. Dealership paid the cost to have the vehicle

towed to our shop. We found a defective

crank sensor harness causing no spark to plugs.

Crank sensor harness and ignition module were replaced at no cost to the

customer. Vehicle is on our lot.

Customer has not picked it up at this time.

To date this vehicle has been driven just under one year for

10,825 miles.

We appreciate the customer’s frustration, having a “no

start” situation for three months in a row.

Although there was no out of pocket cost for the repair of these items, we

apologize for this inconvenience to our customer. We are pleased to continue to honor the terms

of the service agreement and will continue to doing so for the 24 months or

24,000 miles term as per the agreement.

Because of this inconvenience, we have offered to exchange

the collateral (vehicle) on this installment contract with Mr. [redacted] for a

vehicle of similar year, make, model and miles at no additional cost to

him. Along with that, we will transfer

the remaining service contract on his existing vehicle onto this exchanged

vehicle. If Mr. [redacted] chooses to upgrade

to a newer, less mileage vehicle, we would require some additional payment to

make up the difference in the value of the vehicle.

Unfortunately the request by Mr. [redacted] to return the vehicle

and to be released from his retail installment contact with [redacted]) is not something we are willing to do. [redacted] has honored every part of its

service agreement with Mr. [redacted] and has gone beyond the agreement to repair some

of the non-covered items and waive the deductible for Mr. [redacted]. We have also gone beyond the agreement to

offer the solution of a collateral exchanged vehicle to Mr. [redacted].

We seek to resolve this situation as soon as possible and

desire to continue our relationship with Mr. [redacted].

Regards

[redacted] General Manager

Review: This company is DREADFUL! Not only was the vehicle sold to me a lemon, but they did not properly notify me of their malicious intentions to terminate my contract and leave me with NO mode of transportation!! I took the Grand Dodge Caravan in for a 5th time for repairs, and upon pickup they haphazardly said "We decided to terminate your contract with us due to an 18 day late payment" (which they could not prove, but made accusations that I "could have" altered the printed money order stub) Since they refused to cash my money orders they were not bound to the contract and instead of honoring our agreement, they confiscated my van and kept my $1,400 dollar down payment. They initially failed to return my original contact paperwork, and did not return my license plate back to me either. Their business procedure is CRIMINAL and I am seeking out legal help and assistance to get this matter corrected! They need to be investigated and stopped before they take away other individuals money and rights!Desired Settlement: Since they single-handedly decided to terminate the contract and deem the situation "Null and Void" I am demanding my down payment back in full! If they think they can easily take back my only vehicle and terminate the contract as if it never existed, then I should get my money back! I will have gotten nothing out of this arrangement other then incredible stress and inconveniences due to a severely damaged van that required numerous trips back to the dealership and a HUGE financial loss.

Business

Response:

Thank

you for submitting this customer inquiry [redacted] to our office. A review of our file finds that Ms.

[redacted] purchased her vehicle on March 21, 2012. At the time of purchase, the finance account manager

explained to the customer that the account has no grace period and payments

would have to be made as agreed, and the customer signed her name to the retail

installment and security agreement signifying that she understood and agreed to

these terms. The customer then

subsequently defaulted on the retail installment contract and security

agreement repeatedly, which caused the vehicle to be repossessed.

Specifically,

the customer was delinquent on her fourth deferred initial payment, and then

subsequently defaulted on the retail installment and security agreement by

being more than 15 days delinquent with her first contractual payment. At that point, J.D. Byrider made the decision

to secure the collateral and back off the customer’s account. The severity of delinquency so early in the

customer’s account and given that the customer would not return calls in

regards to this delinquency led the finance company to understand that the

customer would not abide by the terms of the retail installment contract and

security agreement in the future. During

her period of ownership, the customer did experience mechanical problems with

the vehicle’s alternator and air conditioner, and these repairs were completed

at no charge to the customer. The parts

from AutoZone had to be replaced due to a manufacturer’s defect, and these were

done at no charge to the customer. Given

that the customer had usage of the vehicle nearly 3 months and placed more than

3,500 miles on the vehicle, there is no refund for the customer.

As a

gesture of goodwill, J.D. Byrider gave the customer a Mutual Release Contract

Cancellation and thereby will not pursue the customer for the deficiency

balance of $12,703.00. Additionally, as

a gesture of goodwill, J.D. Byrider will remove this trade line from the

customer’s credit bureau so as not to show as a repossession and breach of

contract. Should your office have any

further questions, please do not hesitate to contact us.

Thank

you,

J.D.

Byrider Customer Service

Review: I purchased a dodge caravan from this company and have had problems with it since the purchase. I have no way to even sell it because they sold it to me at a ridiculous price they took advantage of me. they promised to help rebuild my credit and instead they gave me a lemon car that I can not even drive that I still owe 6000 dollars on and its only worth a 1000. They said they would help me get into another vehicle since I have had so many problems with this car but than they told me they would not help me. so I am stuck with a car that needs a new engine and I still owe 6000 dollars on. The problems I have had with the vehicle have been electrical, engine, lights have fallen off and much more they won't even offer reduced repair services.Desired Settlement: I would like a vehicle that is what I owe and them to take back the lemon they sold me. Or take back the lemon and void the loan and I will go to a more reliable dealer.

Business

Response:

Ms. [redacted] purchased her vehicle from JD Byrider in March of 2012. At the time of purchase the vehicle had 113,473 miles. The vehicle was purchased with a 2 year, 24,000 mile service agreement that covered the engine, transmission and many other items. At this time we show that this vehicle is not covered by the service agreement because it has been over 2 years since the date of purchase and over 24,000 miles. As part of our service to all of our customers, we offer a preferred pricing program that gives our customers discounted repair costs once the service agreement has expired. This preferred pricing program provides parts to repair their vehicle at our cost with no markup plus the sales tax and labor at $43.00 per hours, approximately half of what it would cost at most repair facilities. JD Byrider's service manager has reached out to Ms. [redacted] via email and made an offer of this preferred pricing to her. We would be happy to do a free inspection and estimate of any repairs that may need to be completed. The service department can be reached for an appointment at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The vehicle is not even worth what I owe on it even if I put more money into it. It will never be worth what I owe on it, I want a working vehicle at equal value of what I owe to trade you guys sold me a vehicle that wasn't even worth the price you sold it to me as. This van is only worth like 1000 and I owe 5000 how does that work out.

Regards,

Business

Response:

The goal of JD Byrider is to provide reliable vehicles to customers with bad credit or no credit via a program that maximizes their opportunities for success in the retail installment contract. We do this in many ways, but in regards to the vehicle, we carefully purchase vehicles that carefully inspecting and reconditioning prior to their sale. Then we provide after sales support in the form of a 24 month / 24,000 service contract with a $25.00 deductible. When that has expired, we offer repairs in our shop at $43 / hour labor (about half the going rate at most shops) and we sell the parts with no mark up to our customer.Comparing the loan balance of the vehicle sold through the J.D. Byrider program to the pricing listed through a third-party retailer is not an accurate measurement of vehicle value. The vehicles that are sold through J.D. Byrider undergo not only a comprehensive pre-sale inspection, but also a significant reconditioning process prior to sale. A third-party retailer's estimated resale value of the vehicle would not take these factors into consideration. The purchase price of the vehicle was clearly outlined in the Retail Installment Contract and Security Agreement signed by Ms. [redacted] at the time of purchase, and was referenced multiple times throughout the closing process. Please keep in mind that the retail installment contract was for $10,555 and the price of the vehicle was only $9,500, so right from the start, the amount owed was $1,000 more than the amount the vehicle was sold for. This is because the customer only submitted a down payment of $1,100, which didn't cover the total cost 0f the sales tax, licensing and the service contract.If Ms. [redacted] was unhappy with the purchase price as compared to the value of the vehicle, this should have been addressed and negotiated at the time of purchase. We are unwilling to renegotiate the terms of this sale 3 years after it was agreed upon.We would still like to work with this customer to handle any mechanical issues she is experiencing. Since the 24 month / 24,000 mile service agreement has expired we would like to reiterate that we can still repair her vehicle under our preferred pricing plan.

Review: I purchased a vehicle from jd byryder in may 2014 and I am grateful that they have given me a chance on a vehicle, It was not until the car was not derivable and I was in an accident that was not fault of my own that I was not able to upkeep my pavements every 2 weeks . I am trying hard to work with the insurance company to be able to get my vehicle back on one the road and I just want them to work with me so I can have that extra week to get my affairs in order and be able to get the payment in but they threaten a repo right away and I understand they have a business to run but at the same time , It is not like I am not going to make the payment I just need an extra week.I also know I have been late before and try my hardest to keep the payment up to date .Desired Settlement: For them to give me until the 27th to make my payment for this past week and I will pay a total of two payments at once because right now the van is not drive able and I would like for things with my insurance to be settled before they come and repo the van so at least the insurance claim can process but would like that extra week just this one time to make both payments and hopefully have a good outcome on the insurance claim.

Business

Response:

Please accept this as our respond for complaint ID # [redacted] In the case of [redacted], we have investigated this matter with the full cooperation of J.D. Byrider/CNAC franchise. We are sorry to hear of Ms. [redacted]’s accident and upon her communication with CNAC, CNAC along with JD Byrider will make an effort to assist her with damages to her vehicle. At no time will the vehicle be repossessed but, it is imperative that she contact CNAC for assistance during the term of her contract. At this time, it is recommended Ms. [redacted] contact our Branch Finance Manager, [redacted] at our SW Military location to discuss immediate arrangements and Vehicle Services she is needing. Sincerely, [redacted] Operations Consultant DP Auto Sales, LTD.

Review: I have tried MULITPLE times to contact this dealer for warranty work. I've paid over $4000.00 over what the vehicle is worth and demand work be done on a case by case basis as required by their warranty program which I also paid another $1000.00 for. I am driving a very unsafe vehicle with front end problems that has caused my front tires to wear unevenly. This is not the first time this lemon has been in for service. It was in for prior front end work, brake work, electrical problems and transmission problems. This has been a huge issue for me from day one. They don't seem to care! I've called and called and wanted to get my vehicle in for repair. They apprently don't care that I could die driving down the highway. This is the next step I'm guessing. Can't get a hold of the owner so I need this issue resolved ASAP. I refuse to go away easily. You sold a lemon to the wrong person!Desired Settlement: I require a replacement of this vehicle with lower miles and less problems. OR a loaner vehicle at the dealers' expense while they repair EVERYTHING wrong with this lemon. I have a list! I'm easy to work with. You just have to call me back!! There is more than front end problems with this vehicle. Needs new tires, check engine light comes on every morning, the front end is about to fall apart....list goes on. Just please contact me.

Business

Response:

Our service manager met with this client last week. His vehicle was inspected and it was decided as an act of good will to replace his hub and hub bearing, 2 tires and belts and do an oil change on the vehicle at no cost to the customer. At this time, the customer appears to be pleased with the service work. Please let us know if there is any additional action required.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This issue has been resolved already. Fast service and very satisfied. Thank you for your help!

Regards,

Review: As per the Advertisement located at http://austin.craigslist.org/[redacted]html I was not approved. Deceptive pratice

As per the Advertisement located at http://austin.craigslist.org/[redacted]html I was not approved. Deceptive pratice

Particually:

DON'T WORRY ABOUT YOUR PAST CREDIT OR REPOS...!!!

If you're looking to Establish or Re-Establish your credit, come visit us for your auto needs!

DON'T WORRY, JUST COME IN AND YOU WILL BE DRIVING 2DAY!!!

THAT'S WHAT WE DO!!! SO DON'T WORRY ABOUT YOUR PAST CREDIT ISSUES.

âË?â?¦AND REMEBER, ALL WE ASK FOR IS $500 DOWN TO GET YOU DRIVING 2DAY!âË?â?¦

From the way the ad was written and the fact that I was denied makes this ad seem very misleading.

They need to be truthful, I understand that credit is a major player. However I was told $500.00 down regardless of credit.Desired Settlement: They need to rewrite these ads, This is very misleading and this hurts your credit. I feel they should honor what was said to me. Its sad how you are told one thing and another happens. I had all the information they requested, Then they said "Rejected" Again they told me my credit was not a issue in the beginning.....DECEPTIVE business practice.

Business

Response:

We are sorry to hear of Mr. [redacted]'s concerns but the ads he is referring to on Craigslist do not belong to JD Byrider. Mr. [redacted] was referred to us by a Business Reference named [redacted] who does internet marketing for customers needing used car special financing.The ads in question do not appear to be active today as I checked what Mr. [redacted] posted in his comments. Mr. [redacted] was referred to us in August of 2014 and for whatever reasons was not approved by our Underwriting guidelines back in August of 2014. Mr. [redacted] should be aware he spoke to someone who them referred him to come see JD Byrider following their conversation or email.JD Byrider was in no way affiliated to the Craigslist ads posted by Mr. Villejo that Mr. [redacted] is speaking of.Thank you[redacted] Regional Vice President

Consumer

Response:

Review: [redacted]

I am rejecting this response becauseI would like another review and see if I qualify at this time. The staff at the location was misleading as well

Regards,

They authorized false advertisement of them selling cars in fully inspected and running at their par.
I am a correctional officer who is in need of his vehicle for transportation. J.D. Byrider told me that I need a new engine even though I confirmed from other mechanics what the issue is. They also informed me that it would take up to 7 business days to purchase a new engine and refused to fix my vehicle today. This complaint was started as of June 16, 2014. I drive a Pontiac grand am se 2005. I pay approximately $366 a month and I would appreciate better services. The mechanic said he'd rather not waste time on parts. Their policy consists of that they never put tattered vehicles on their lot for sale. I've had this car for only 5 months and I've experienced other minor issues as well. I would greatly appreciate a good job on my car in order to get to work everyday.