J.D. Byrider

Complaint: [redacted]
I am rejecting this response because:
We have already dealt with them enough. We lost a lot of money in the process and I dont believe that it is fair for us to have to undo what they did wrong. Unless they comply with our request, we might have to go as far as court. The money I had to repay to the account was more than my car payment. I believe they should use that as a payment and put me up to date since they made me recover.
Regards,
[redacted]

We have contacted Ms. [redacted] concerning her complaint.  We have received a check from the insurance company for the total loss of the vehicle.  Once we receive the $500 deductible we will report this account as paid in full.  Ms. [redacted] has been an excellent customer and we...

are happy to have been able to help with her transportation needs.

In the case of [redacted], we have investigated this matter with the full
cooperation of the J.D. Byrider/CNAC franchise in question.  Mr. [redacted] alleges that the CNAC franchise
mistakenly withdrew a payment from an unauthorized account.  As a result, he would like for the...

payment to
be refunded.  
 Mr. [redacted] purchased a 2003 Nissan Xterra on December 10, 2011 from the J.D.
Byrider franchise located in San Antonio, TX. 
Per management, the payment in question was promptly refunded upon being
disputed by Mr. [redacted].  The CNAC franchise
would like to apologize to Mr. [redacted] for any inconvenience that this
administrative error may have caused.  To
receive reimbursement for any overdraft fees caused by this error, the CNAC
franchise requests that Mr. [redacted] provide them with bank statements
outlining the fees accrued at his earliest convenience.  Mr. [redacted] should be aware that in refunding
this payment, records indicate that his account is now in delinquent status.  Management would also like to remind Mr.
[redacted] that the required insurance coverage on his account has lapsed.  At this time, it is recommended that Mr.
[redacted] contact CNAC management directly at 210-651-1191 to discuss resolving
the concerns regarding his account.
J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to
learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your
office.  Unfortunately, the J.D. Byrider/CNAC franchise is unable to provide Mr. [redacted] with the title to his
vehicle until his account is paid in full.  The J.D. Byrider/CNAC franchise will continue to accommodate Mr.
[redacted] to the best of their abilities, and hopes to move forward amicably in
their relationship with him.
 
Thanks,
J.D. Byrider/CNAC Customer Service

Complaint: [redacted]
I am rejecting this response because:
This is same piece of information that I beem hearing  for 4 months now. Now I am out of work due to the fact that I have no transportation there.  When  claim was filed I was told for several people from  business that the insurance company will be able to pull the police reports on their own. I was unable to obtain any copies of the police reports because the hours that  i worked intervened with the hours of operation of the police headquarters. I was told on many occasions that since I couldn't  obtain a police report at the time the insurance company would be able to pull a copy of the reports using the case numbers. Weeks later I come to find out that nothing has been done on there end. At this point I feel like im playing a game of cat and mouse. Their response remains the same that they are waiting to hear a response from the insurance company. This has been a on going issue for 4 months now going on 5 months. How long does this process really  take to handle.
Regards,
[redacted]

Ms. [redacted] has an insurance policy that carries a $500 deductible.   In exchange for Ms [redacted] paying the deductible we have agreed to forgive the deficiency balance on the account.At the time Ms [redacted] called and spoke to the GM of the store we even agreed to accept the amount of the deductible over time on a  reduced payment scgedule.Reporting the account as settled is a benefit of buying a car from JD Byrider.  Ms [redacted] has been an excellent customer and we will make sure her account is reported as such as soon as she pays the deductible owed.

At this time, the position of the J.D. Byrider/CNAC franchise has not changed.  Per management, the employee in question has been advised on appropriate customer service. Mr. [redacted]’s account is currently in good standing and will be reported to the credit agencies as such.  Further, no refund will be forthcoming.  CNAC would again like to apologize for any inconvenience.  If Mr. [redacted] has any further questions or concerns regarding his account, it is recommended that he contact [redacted] at [redacted]Thanks,J.D. Byrider/CNAC Customer Service

Complaint: [redacted]
I am rejecting this response because I was treated unfairly and unjust.  Being forced with the only option of signing that release form was completely illegal and JD Byrider needs to refund all of money for a car I was only in possession of less than 3 months until they decided they did not want to fix repair the vehicle or continue to do business with me.  I am asking for the remainder of the funds I paid out on this vehicle to be refunded to me please.
Regards,
[redacted]

In the case of [redacted] Ms. [redacted] concern was of the past due payment, references being called and insurance applied to her account along with customer services provided.  Ms. [redacted] entered a program which qualified her to purchased a vehicle on October 6th, 2016. ...

Being in this program requires that all vehicles be insured with Full Coverage, listing CNAC as the lien holder and a maximum of $500 deductible.  At the time of this complaint, vehicle's insurance was verified and found that Liability was purchased instead.  This qualified the account for the finance Collateral Protection Insurance.  As explained during the purchasing process, if Full Coverage is not obtained, Liability is required to meet state law and Collateral Protection will be provided at $42.25 above every contractual payment. Unfortunately, there was an outstanding amount past due which courtesy calls were made to reference simply to relay messages to account holders.  CNAC apologies for any inconvenience this may have cause any references and strongly recommends Ms. [redacted] contact CNAC in a timely manner for any assistance we can provide in the future.  Since this complaint, Ms. [redacted] has successfully brought her account current and in good standings with CNAC.  The J.D Byrider franchise appreciate Ms. [redacted] business and strives to provide a program that exceeds the customer's expectations and maximizes their opportunity for advancement.  We look forward to assisting Ms. [redacted] in meeting her goals.Thank youJ.D. Byrider / CNAC

In
the case of [redacted], we have investigated this matter with the full
cooperation of the J.D. Byrider franchise in question.  [redacted] alleges that his vehicle has
had...

mechanical issues since purchasing. 
As a result, he would like to return the vehicle and receive a refund.
[redacted] purchased a 2004 [redacted] on August 16, 2014 from the J.D.
Byrider franchise located in [redacted], PA. 
The vehicle is covered by a 24 month or 24,000 mile service agreement
which mainly covers the major components of the power train. While the J.D.
Byrider franchise understands that dealing with any mechanical issue can be
frustrating, a used automobile, like any mechanical device that is subject to
wear and tear, will require regular maintenance and repairs in order to ensure
its continued use.  The J.D. Byrider
franchise denies refusing to assist [redacted] with his vehicle.  Unbeknownst to the service center
receptionist, the Service Manager had made special arrangements with [redacted] that were not reflected on that day’s appointment calendar.  Unfortunately, a verbal confrontation then
arose between [redacted] and the service center receptionist.  Management would like to apologize to [redacted] for any inconvenience that he may have experienced due to the service
scheduling error that occurred.
J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider franchise was sorry to learn
of [redacted]’s dissatisfaction as expressed in his complaint to your
office.  Nevertheless, the J.D. Byrider
franchise is unable to adhere to [redacted]’s requested resolution to accept
his vehicle back and provide him with a full refund.  The J.D. Byrider franchise is committed to
resolving [redacted]’s mechanical concerns, and recommends that he contact
the Service Manager, Mike, directly at ###-###-#### to schedule a service
appointment.  Management is aware of his
concerns, and looks forward to assisting [redacted] with any future
questions or concerns regarding his vehicle. 
The J.D. Byrider franchise will continue to
accommodate [redacted] to the best of their abilities, and hopes to move forward
amicably in their relationship with him.
Thanks,
J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. [redacted] is upset regarding her account.  As a result, she is requesting a...

refund. Ms. [redacted] purchased a 2002 [redacted] on April 29, 2016 from the J.D. Byrider franchise located in Reading, PA.  In the spirit of customer service, the J.D. Byrider/CNAC franchise has agreed to Ms. [redacted]’s requested resolution.  At this time, it is recommended that she visit the Reading location at her earliest convenience.     J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’s dissatisfaction as expressed in her complaint to your office, and would like to apologize for any inconvenience that she may have experienced.
Thanks,
J.D. Byrider/CNAC Customer Service

JD Byrider feels that there is nothing more to this matter.  JD Byrider will be more than happy to take care of the vehicle per our contract.  [redacted] is more than welcome to come speak to me at her convenience.  My name is [redacted] and I can be reached at [redacted], or emailed at [redacted].

In the case of [redacted] we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. [redacted] was upset regarding her account.  Since filing the complaint, this matter has been resolved to her satisfaction.  Ms. [redacted]...

purchased a 2008 Ford Focus on March 22, 2016 from the J.D. Byrider franchise located in San Antonio, TX.  Records indicate that her account is now current and that CNAC allowed her to make two partial payments.  Please understand that it is the goal of CNAC to help customers successfully maintain their account throughconsistent, on-time payments.  CNAC would like toapologizeto Ms. [redacted] foranyinconvenience. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Ms. [redacted]’ dissatisfaction as expressed in her complaint to your office. The J.D. Byrider/CNAC franchise will continue to accommodate Ms. [redacted] to the best of their abilities, and hopes tomoveforwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

At this time, the position of the J.D.
Byrider/[redacted] franchise has not changed.  The
J.D. Byrider franchise adamantly denies tampering with [redacted]’s trade-in vehicle.  Thanks,J.D. Byrider/[redacted] Customer Service

I have called and spoke with [redacted] regarding his complaint with the Revdex.com.  I have worked out a service date for him to bring the vehicle back to our service department and take care of his service issues.  I have also agreed to not charge him for work that will be performed.  [redacted]...

is bringing the vehicle back to the JD Byrider shop on 12/21/2015, to have all issues repaired.  If you have any further questions or need anything else regarding this complaint feel free to e-mail me at [redacted]. Thanks, [redacted]General Manager JD Byrider[redacted]

First of all, we'd like to apologize to Mr. [redacted] for his inconvenience in this matter.  There was some confusion regarding this referral that we are still unable to clear up, but we value Mr. [redacted] as a long time client and we appreciate it when he mentions our dealership to his friends...

and associates.  We will be mailing a check to Mr. [redacted] today for the referral fee along with our thanks for sending a customer our way.  Again, we apologize for the frustration we caused in this situation.

At
this time, the position of the J.D. Byrider/CNAC franchise has not changed.  Per the terms of the mutual release agreement, both parties were released from
any further claims related to the transaction. Thanks,J.D. Byrider/CNAC Customer Service

First of all, we'd like to apologize to Mr. [redacted] for his inconvenience in this matter.  There was some confusion regarding this referral that we are still unable to clear up, but we value Mr. [redacted] as a long time client and we appreciate it when he mentions our dealership to his...

friends and associates.  We will be mailing a check to Mr. [redacted] today for the referral fee along with our thanks for sending a customer our way.  Again, we apologize for the frustration we caused in this situation.

My experience with Zully was awesome. I could have not asked for a better experience. Zully from the first phone call to when I left with my new car was very caring, kind an professional. She explained the whole process and program to me in terms I understood. There was no pressure from Zully or anyone. She made me feel comfortable through the whole process. I love the fact that the payments are flexible. And I believe this program will really help my credit to be repaired. My new car was so

clean and I love it. I would encourage anyone to consider getting a car through this process/program. Call Zully! She is the best!!

Mr. [redacted] purchased his used vehicle from [redacted] on March

18, 2013.   Along with this vehicle he purchased an

optional 24 month / 24,000 service agreement for $995.00.  This agreement does not cover towing and has

a $25.00 deductible.  During the past

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year Mr. [redacted] has used this service agreement five times.   Below are the issues that he requested we

repair.

March 18, 2013 Problems with the shifter not going into

“P”.  We replaced the shifter

handle.  Waived the $25 deductible

because event occurred in first 30 days after sale.  No cost to customer.

March 22, 2013  Check

engine light.  Code B2585 – Park lamp

relay.  We replaced the park lamp relay

control.  Filled the customer’s vehicle

with fuel ($33) because of the inconvenience of bringing the vehicle in.  Waived $25 deductible.

Dec 4, 2013  Vehicle

would not start.  Customer paid to have

vehicle towed to our shop.  Fuel pump was

not working.  We replaced the fuel pump

under the service agreement.  Waived $25

deductible.

January 21, 2014 

Vehicle would not start. 

Dealership paid the cost to have the vehicle towed to our shop.  We found a defective fuel pump relay.  We replaced the relay at no cost to the

customer.

February 13, 2014 Vehicle would not start.  Dealership paid the cost to have the vehicle

towed to our shop.  We found a defective

crank sensor harness causing no spark to plugs. 

Crank sensor harness and ignition module were replaced at no cost to the

customer. Vehicle is on our lot. 

Customer has not picked it up at this time.

To date this vehicle has been driven just under one year for

10,825 miles.

We appreciate the customer’s frustration, having a “no

start” situation for three months in a row. 

Although there was no out of pocket cost for the repair of these items, we

apologize for this inconvenience to our customer.  We are pleased to continue to honor the terms

of the service agreement and will continue to doing so for the 24 months or

24,000 miles term as per the agreement. 

Because of this inconvenience, we have offered to exchange

the collateral (vehicle) on this installment contract with Mr. [redacted] for a

vehicle of similar year, make, model and miles at no additional cost to

him.  Along with that, we will transfer

the remaining service contract on his existing vehicle onto this exchanged

vehicle.  If Mr. [redacted] chooses to upgrade

to a newer, less mileage vehicle, we would require some additional payment to

make up the difference in the value of the vehicle.

Unfortunately the request by Mr. [redacted] to return the vehicle

and to be released from his retail installment contact with [redacted] ([redacted]

[redacted]) is not something we are willing to do.  [redacted] has honored every part of its

service agreement with Mr. [redacted] and has gone beyond the agreement to repair some

of the non-covered items and waive the deductible for Mr. [redacted].  We have also gone beyond the agreement to

offer the solution of a collateral exchanged vehicle to Mr. [redacted].

We seek to resolve this situation as soon as possible and

desire to continue our relationship with Mr. [redacted]. 

 

Regards

[redacted] General Manager