J.D. Byrider

By all means, please fax that information to me at [redacted] Please include your name on the fax so I know which account to look at. I will review and act accordingly.  As indicated before, it appears the vehicle still had some considerable value when traded in based on the willingness to pay off the balance. Not sure that could/would happen if the vehicle had a branded or salvage title, not to mention, that would have prevented you from registering it.

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] was upset regarding his vehicle/account.  Please note that...

since filing the complaint,
this matter has been addressed.
[redacted] purchased a 2007 [redacted] on October 17, 2014 from the J.D.
Byrider franchise located in Reading, PA. 
Management contacted [redacted] regarding the mileage on his
vehicle.  A review of the original
paperwork showed the correct mileage at the time of sale.  Management also spoke with him regarding his
due dates.  While [redacted] is unable to
change [redacted]’s due dates, they will continue to assist him with ongoing
payment arrangements.  The J.D.
Byrider/[redacted] franchise would like to apologize to [redacted] for any
inconvenience that he may have experienced.
J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of [redacted]’s dissatisfaction as expressed in his complaint to your
office.  The J.D. Byrider/[redacted] franchise
will continue to accommodate [redacted] to the best of their abilities, and hopes
to move forward amicably in their relationship with him.
Thanks,
J.D. Byrider/[redacted] Customer Service

Complaint: [redacted]
I am rejecting this response because: seeing how many times you reported me late on my payment is not helping. setting up auto pay on this account again is the same as all the other people I have talked to. being disrespected by your employees and now you dont even return my emails does not make me feel any better about continuing to do business with you. so far the only thing you have done is say your sorry for the way I was treated and set up auto pay and not return my emails. I want you to fix my credit report and return all the money you put against me for your mistake back into my account.
Regards,
[redacted]

First, I am sorry Ms. [redacted]'s experience with JD Byrider was not positive. We strive for customer satisfaction and like to believe we take the appropriate actions to ensure that.    Ms. [redacted] did in fact get approved for financing for a 2006 Dodge Stratus on 2/16/2014.  I...

can assure you this vehicle was not a prior total loss as that would make selling the vehicle impossible, along with registering the vehicle because the title would be "branded" or salvaged had the vehicle been deemed a total loss prior.  With that being said, the first half year appears to be without incident until some mechanical issues arose in late August 2014 that lead to the engine getting replaced under warranty. Based on the account notes and service history, nothing else happened after that. No complaints of mechanical failure either in the drive train or front suspension. That history dates from 8/2014 until recently when Ms. [redacted] was approved for financing at another dealer that included paying off this loan. That agreement to payoff at more than $8,000 should be enough to convince anyone that this 2006 Dodge still carried a high value almost 2 years after purchase.   As stated earlier, we are sorry to hear the experience was less than positive from our customer, but feel we held up our end of the agreement every opportunity we had to do so.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As I stated previously I have been treated with utter disrespect and the repair was under to service contract.   The woman at the service desk did walk out on me both times I went in there to address the issue.   The abusive language used toward me was totally uncalled for and the lack of basic human courtesy was non-existent when dealing with the Manager, Randy.   
JD Byrider is not addressing my main concern, which is how I was treated, by the woman at the service desk, and the name calling and profanity used against me by the Manager Randy.   I will not drop this issue until I am satisfied that I will be treated as a valued customer by the staff of Jd Byrider,  and I do not have much faith that that will take place anytime soon.   I have file a formal complaint with their corporate headquarters and have yet to receive a response from that.   
Knowing that JD Byrider in [redacted] is a franchise owned by a specific franchise owner the franchise should be aware of how their tactics and mistreatment customers reflects on the corporation at large.   
Their response is a smack in my face as it is dismissive of the abusive way I was treated and the pain and suffering I have endured being locked into an agreement with these abusive, rude, and neglectful franchisees.   I find the manner of conduct in which I was treated an assault on my personage and quite literally fear further abuse if I return to the establishment.    The stress in which their treatment of me has caused and the shear fear I have of having to go there for anything is not something I should have to live with, period.  A simple search of the internet will show many others who have had similar issues.     As I fear for my safety and well being I will not return to that dealership.
Regards,
[redacted]

Complaint Number [redacted]Customer [redacted]October 26th 2017  In response to the above complaint.  [redacted] has had ongoing mechanical issues with her vehicle.  We have attempted on each occasion to rectify the problem.  Unfortunately a similar problem, or at least...

similar symptoms persist.  We have spoken to [redacted] several times over the past couple of days, and have agreed to a collateral exchange on her account. She identified a couple of vehicles she may be interested in, and we are currently working them through our mechanical reconditioning process. We will notify her when they are ready, and she can come see if they will be a suitable replacement for the vehicle she’s had concerns with. [redacted]’s been a good customer, and we look forward to resolving this matter with her.

Business responded.  See attached.Business response also copied and pasted below by Revdex.com staff 4/1/15.Gallo Construction  3/30/15Mr. [redacted],I am writing this letter in response to your complaint (ID#[redacted]).  I tried to contact you by phone on 3/26/15 and left a message.  I have yet to receive a response from you, so I am sending you this letter.  We had discussed many options and I have come up with a solution.  I am going to replace the area where you have the pitting which is approximately 20’ x 25’.  I do not make the material, I order it from Tri-County Ready Mix.  I pour the cement according to the Ohio Concrete Association specs for driveways.  I do not know why this happened only in the area where you park your vehicle.  It may be due to salt or weather.  This has been one of the worst winters our area has seen since the 70’s.  Whatever caused this, I am truly sorry.  If you would please contact me, we can set up a time to replace the affected area at my expense.  Thank you, [redacted] GalloGallo Construction440-341-4367

COMPANY SALES/CNAC MEMORANDUM April 28, 2015 TX115 — 11150 IH-35 North Revdex.com Complaint ID [redacted] Re: Account Number [redacted] In reference to the complaint filed by customer account # [redacted], an adjustment form was submitted, when notified by the customer on the evening of 4/17/2015, to the...

accounting department. The customer was notified at the time of his request that the refund process could take up to 5 days. The payment adjustment was processed on 4/22/2015 at 8:54 AM. The funds should be completely back into the customer's account today. However, at this time CNAC would like for the customer to discuss resolution to his past due account as soon as possible to avoid any further action necessary as the account is significantly past due today. CNAC looks forward to communicating with the customer to insure his account gets back on track. J.D. Byrider strives to achieve the satisfaction of each and every customer. The J.D. Byrider/CNAC franchise was sorry to learn of the customer's dissatisfaction as expressed in his complaint to your office. The CNAC franchise would like to remind the customer that maintaining an open line of communication is critical in the event that he is unable to adhere to the agreed upon payment schedule. The J.D. Byrider/CNAC franchise will continue to accommodate the customer to the best of their abilities, and hope to move forward amicably in their relationship with him.    Sincerely,   [redacted]   Regional Vice President  JD Byrider / CNAC TX109

We have made an appointment for the customer to bring the car into our shop for the needed repairs this afternoon.  We are pleased to cover these items under the purchased service agreement.

Hello,In the case of Ms. [redacted] Ms. [redacted] is upset of her vehicle repossessed only after two late payments and concern of some personal items left in her vehicle and unable to retrieve.Ms. [redacted] purchased a 2009 Pontiac G5 on August 15th, 2016 from J.D. Byrider / CNAC franchise...

located in San Antonio.  Records indicate her account has failed twice which lead to both repossessions on the same account.J.D. Byrider / CNAC franchise do contract all Repossessions with outside vendors.  Please understand that J.D. Byrider / CNAC are not responsible for items left behind or lost during the transport nor employees working for their companies.Since this complaint, all Contracts and relationship has severed and no longer have possession of her vehicle.  We truly apologies for the misunderstanding and any inconvenience this may have caused.  JD Byrider / CNAC truly strive to acheive the satisfaction of each and every customer. Thank you,JD Byrider / CNAC

Hello,In response to ID # [redacted], Compliance Officer [redacted] has been able to communicate with Mr. [redacted] and was able to update all account information and enroll Mr. [redacted] in company's Auto Pay.  Mr. [redacted] will no longer need to contact CNAC for payment and will be notified by his...

bank of deductions being made.  We truly apologize for any inconvenience CNAC may have caused and have corrected Mr. [redacted]'s payment dates to meet his pay dates.  Per Mr. [redacted] request, a payment history ledger report will be emailed to him and has been advised to contact Ms. [redacted] for any further questions or concerns he may have.Thank you and have a great day.[redacted]Operations Consultant[redacted]

Ms. [redacted] purchased her vehicle from JD Byrider in March of 2012.  At the time of purchase the vehicle had 113,473 miles.  The vehicle was purchased with a 2 year, 24,000 mile service agreement that covered the engine, transmission and many other items.  At this time we show that...

this vehicle is not covered by the service agreement because it has been over 2 years since the date of purchase and over 24,000  miles.  As part of our service to all of our customers, we offer a preferred pricing program that gives our customers discounted repair costs once the service agreement has expired.  This preferred pricing program provides parts to repair their vehicle at our cost with no markup plus the sales tax and labor at $43.00 per hours, approximately half of what it would cost at most repair facilities. JD Byrider's service manager has reached out to Ms. [redacted] via email and made an offer of this preferred pricing to her.  We would be happy to do a free inspection and estimate of any repairs that may need to be completed.  The service department can be reached for an appointment at ###-###-####.

In
the case of [redacted] we have reviewed this matter with the full cooperation
of the [redacted] franchise in question. 
[redacted] is upset regarding her vehicle.  As a result, she would like for CNAC to
consider her account paid in full.
[redacted] purchased a 2003...

[redacted] on April 26, 2014 from the [redacted]
franchise located in [redacted].  The [redacted] franchise utilizes as their vehicle history report
provider.  When presented to [redacted], the vehicle was offered for sale
in good faith based on the information provided in t[redacted] summary
report.  At no time did the [redacted] franchise portray [redacted] report as an all-inclusive
vehicle history report.  The [redacted] franchise utilizes the
information contained in [redacted] title summary report to confirm that the
vehicle has a clean title, and was never deemed a total loss.  Please find attached a copy of the [redacted]
title check summary report for the 2003 [redacted] 
[redacted] strives to achieve the satisfaction of each and every customer.  T[redacted]CNAC franchise was sorry to
learn of [redacted]’s dissatisfaction as expressed in her complaint to your
office.  Nevertheless, CNAC is unable to
adhere to her requested resolution.  At
this time, the [redacted]/CNAC franchise is willing to place [redacted] into
a different vehicle.  Management is
requesting that [redacted] contact them at [redacted] to discuss her
account/vehicle.  The [redacted]/CNAC
franchise will continue to accommodate [redacted] to the best of their
abilities, and hopes to move forward amicably in their relationship with her.Thanks,[redacted]CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] i will accept the $78 because I do not want to send any banking information to the company. Thanks

From: CustomerService Mail
font-family: arial, sans-serif;"><[email protected]>Date: Tue, Jan 5, 2016 at 10:45 AMSubject: PA Revdex.com - [redacted] - [redacted] - ResponseTo: [redacted]@myRevdex.com.orgCc: CustomerService Mail <[email protected]>
[redacted] - Please find enclosed the response for [redacted].  If you have any questions feel free to email me or call me directly at ###-###-####.  
Thanks,
Chris K[redacted]
J.D. Byrider Systems

My staff has had several conversations with Mrs. [redacted] about her service issues.  In all cases they have advised Mrs. [redacted] to call and/or be transferred to the service department to make an appointment regarding her service issues.  Each time she has stated that she only wanted to...

speak to myself.  I did call Mrs. [redacted] and did not get an answer.  Mrs. [redacted] expressed to [redacted] my sales manager at the Waco location that she wanted another vehicle.  [redacted] explained to her that we would have to have the car in service to determine if that was possible, he advised her again that she would need to speak to someone in the service department.  [redacted] has zero issue with getting the car in service to determine the next plan of action.  [redacted] also told her that if we could not determine an issue on location her that [redacted] would have no issue  sending the vehicle to the manufacturer for a second opinion at [redacted]s expense.  I would like for Mrs. [redacted] to schedule a service appointment so that we can make the best decision possible regarding her vehicle.  Since the time the car was purchased [redacted] has spent $878.18 in warranty repairs as well as $243 on repairs that were not covered under the warranty.  Mrs. [redacted] as spent a total of $64 in customer pay.  I do believe this reflects the efforts of our business to do the very best we can to take care of Mrs. [redacted].  Please call the service department and we will be glad to look at any and all service issues.Thanks,[redacted]

The goal of JD Byrider is to provide reliable vehicles to customers with bad credit or no credit via a program that maximizes their opportunities for success in the retail installment contract.  We do this in many ways, but in regards to the vehicle, we carefully purchase vehicles that carefully inspecting and reconditioning prior to their sale. Then we  provide after sales support in the form of a 24 month / 24,000 service contract with a $25.00 deductible.  When that has expired, we offer repairs in our shop at $43 / hour labor (about half the going rate at most shops) and we sell the parts with no  mark up to our customer.Comparing the loan balance of the vehicle sold through the J.D. Byrider program to the pricing listed through a third-party retailer is not an accurate measurement of vehicle value.  The vehicles that are sold through J.D. Byrider undergo not only a comprehensive pre-sale inspection, but also a significant reconditioning process prior to sale.  A third-party retailer's estimated resale value of the vehicle would not take these factors into consideration.  The purchase price of the vehicle was clearly outlined in the Retail Installment Contract and Security Agreement signed by Ms. [redacted] at the time of purchase, and was referenced multiple times throughout the closing process.  Please keep in mind that the retail installment contract was for $10,555 and the price of the vehicle was only $9,500, so right from the start, the amount owed was $1,000 more than the amount the vehicle was sold for.  This is because the customer only submitted a down payment of $1,100, which didn't cover the total cost 0f the sales tax, licensing and the service contract.If Ms. [redacted] was unhappy with the purchase price as compared to the value of the vehicle, this should have been addressed and negotiated at the time of purchase.  We are unwilling to renegotiate the terms of this sale 3 years after it was agreed upon.We would still like to work with this customer to handle any mechanical issues she is experiencing.  Since the 24 month / 24,000 mile service agreement has expired we would like to reiterate that we can still repair her vehicle under our preferred pricing plan.

At this time, the position of the J.D. Byrider/CNAC franchise has not changed.  It is recommended that Mr. [redacted] contact CNAC management directly at 210-651-1191 to discuss resolving the concerns regarding his account.
Thanks,
J.D. Byrider/CNAC Customer Service

Complaint: [redacted]
I am rejecting this response because: As I spoke to the GM yesterday I did accept at first, however talking to someone who works in criminal justice I have decided that the $500 is to high for the fact of the threat I received from one of the employees in the finacicing department,  about my current vehicle. (Not from JD Byrider) The GM is aware of what was stated to me. I fell that if he will cut the $500 in half at $250, I will accept that and will consider the matter resolved. I may never return to BE Byrider, but the cutting in half to $250, and reporting to my credit as paid to make it positive on all 3 credit bureaus, since the comment was stated about my current vehicle, I might be willing to tell other people that I'D Byrider might can help you.
Regards,
[redacted]

In
the case of [redacted], we have investigated this matter with the full cooperation
of the J.D. Byrider/[redacted] franchise in question. 
**. [redacted] alleges she was treated rudely by a [redacted]...

representative.  As a result, she would like for her contract to
be cancelled. 
**.
[redacted] purchased a 2006 [redacted] on August 29, 2012 from the J.D. Byrider
franchise located in [redacted], PA.  Since
filing the complaint, management has discussed this matter with the employee in
question, and has instructed him on the expected customer service standards.  The [redacted] franchise would like to apologize to
**. [redacted] for her unpleasant experience. 
Please understand that J.D. Byrider/[redacted]
strives to achieve the satisfaction of each and every customer, and takes this
matter seriously.
The J.D.
Byrider/[redacted] franchise was sorry to learn of **. [redacted]’s dissatisfaction as
expressed in her complaint to your office. 
Unfortunately, the [redacted] franchise is unable to adhere to **. [redacted]’s
request to have her contract cancelled. 
**. [redacted] will be expected to fulfill her contractual obligations as
agreed upon at the time of sale.  If **.
[redacted] has any concerns moving forward, it is recommended that she contact store
management directly at ###-###-####.  The
J.D. Byrider/[redacted] franchise will continue to accommodate **. [redacted] to the best
of their abilities, and hope to move forward amicably in their relationship
with her.
Thanks,
J.D. Byrider/[redacted]
Customer Service