J.D. Byrider

Jd Byrider was not authorized to bill to my debit card. They have not returned the money to my account. JD Byrider was not authorized to bill my debit card for my 24 yr old daughter's car payment in January 2014. They initiated the draft against my account on Friday, 1/24/2014. I notified them at 7:45 that evening that it was not authorized. I was told it was a "new employee error" and would be corrected immediately. I was assured initially, it would be corrected at the local office immediately. When it was not done by Saturday afternoon, my daughter called and was told, "It's out of our hands. Corporate has to handle it." It is now 4 pm, Tuesday afternoon, I am still waiting for a refund of my money. I do realize that there were two non-business days in the time frame. However, if they were asking for a payment, they would have wanted it immediately. I think I should get the same respect. I think four days is long enough to wait for stolen money to be returned. Desired SettlementI want the money they were not authorized to take returned. If they continue to hold my money and my outstanding checks process and bounce because of their action, I will be seeking a lawyer for what they stole, plus bank fees, as well as a statement for the companies to which I will have bounced checks. Business Response The Complainant's daughter has multiple cards on file that she has used in the past to pay her car note. We mistakenly ran the complainant's card instead of her daughter's card. The complainant notified us of the error at 7:45 pm on Friday evening, after our accounting manager had already left work for the day. When she arrived back to work on Monday morning, our accounting manager reversed the transaction. Bank processing for reversals can take 48-72 hours to process and is completely out of our hands once we reverse the transaction.

On December [redacted] my vehicle was towed to the business in question for repair. As of January ** my vehicle is still at the business in question.I am filing this complaint due to the very frustrating, stressful, and inconvenient circumstances surrounding a situation I have I have been in since December [redacted] when my vehicle was towed to JD Byrider, [redacted] On [redacted] December [redacted] my [redacted] was towed to JD Byrider 2[redacted], TNXXXXX. Today is January [redacted], my vehicle has not been repaired and the repair bill has accumulated to $904.00 rounded up. On approximately Dec 18-19, I received a call from JDB [redacted] Service Department (SD), diagnosing my vehicle. The initial diagnostic was a bad ignition module and battery. The following work week, the week of [redacted], I was informed that the initial diagnosis had changed to a bad ignition module and crank or cam sensor but apoeared not to be a proper diagnosis so my vehicle was being sent to Chuck Hutton Chevrolet (CHC) for further diagnostic checks. On Dec 26th I called JDB to follow up and was informed it was still at [redacted] The week between [redacted] and [redacted] I heard nothing from JDB at which time I began calling leaving messages but not receiving a callback. January 2, 2015 I spoke to Ed or [redacted] at JDB ** and was told my vehicle was still at ** so I called ** to get an update on my vehicle. After several attempts I finally spoke with [redacted] who handles all vehicle that come to [redacted] from JD Byrider [redacted] and he informed me that my vehicle was not nor had it ever been in his ** according to computer records. I then called JDB back and could not get anyone on the phone. I was put on hold by JDB Sales Department for almost an hour and thirty minutes on one occasion and there were several times after that I called and would either get hung up on or sent to voicemail. Because I continued to get the ** voicemail I decided to try sales in an attempt to get a live service technician on the phone. Getting in contact with someone at JDB [redacted] was pretty much impossible and most of my voice messages went unreturned. I was notified on Jan [redacted] that callbacks were made to an old contact number that was an with a [redacted] area code. My cell number is in their system as well because in June and July of [redacted] I received calls from [redacted] regarding an unpaid service bill which was to be paid my JDB [redacted] From Dec to now when I have called to inquire about my vehicle I have been sure to include my only contact number, my cell number. After calling [redacted] on [redacted] January [redacted] and being informed that my vehicle was not there I called JDB Corporate Customer Service to file a corporate complaint. On the morning of January [redacted] I received a call from [redacted] at JDB [redacted] informing me he received my messages and asked what he could do to help. I informed him that my vehicle was not where I was told it was. He told me he would research and get back to me. When he called me back he informed me my vehicle was not on the property at [redacted] He stated he looked for it personally and was unable to locate it. [redacted] reassured me that he would locate my vehicle and inform me when it arrived at [redacted] I politely asked [redacted] to have [redacted] contact me so I would know from [redacted] that my truck was with them. The afternoon of Jan [redacted] called informing me that my vehicle was at [redacted] I called Wayne and he confirmed that my vehicle as of that moment was definitely at [redacted] I have been given the run around by JDB [redacted] and the Corporate Customer Service Departmemt and have grown weary. As I mentioned above I called JDB Corporate Customer Service on [redacted] January 2 to file a corporate complaint. I waited the 5-7 business days asked to allow Corporate time to receive and respond to the complaint. After no response by COB day 7 I called on day 8 at which time my complaint was red flagged and 1-3 business days time was asked to wait for a response. Day 4 of red flag with no response. My complaint was resubmitted and the process would have to repeat, hence this complaint. Desired SettlementI am seeking for all repair cost for my vehicle from JD Byrider and [redacted] be paid in full by JD Byrider for pain and suffering, inconvenience, frustration and stress which I endured but handled well and addressed everyone professionally with meekness, kindness, respect and grace. I had to cancel and reschedule several dental appointments, leave appointments early and left after business hours causing the dental office personnel to have wait until I was picked up to shut the office being that I arrived and left according to the schedule of my transportation when I was able to arrange it. If JD Byrider won't agree to pay the total cost of repairs I am hopeful reasonable compensation can be reached and agreed upon. Business Response Contact Name and Title: [redacted], PresidentContact Phone: XXXXXXXXXXContact Email: [redacted]@jdbyrider.comThe customer's car had been worked on by another mechanic who was unable to repair the car. It was towed to us with numerous parts still in the back seat. We put the car back together but it was difficult to diagnose and we sent it to the dealer's shop for certain items only available at dealership. Afterwards, we continued to work on and eventually repair the vehicle. We do not give out loaner cars as policy and are not responsible for the customer's transportation while we work on their vehicle. We offered customer parts pricing at cost and preferred pricing on labor.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)There was one part that was in the back seat and it was the module/coil and sone screws that were to put a cover under the front end of the vehicle back inplace. I never asked for a loaner vehicle. I asked to be compensated for all the time and trouble I have gone through waiting on my vehicle to be repaired and I also don't feel I should pay for repairs that didn't fix my vehicle or that I did not approve. Also the time frame where my vehicle was not accounted for was not addressed as well as communication issues that I had with the company. At this point all I need to know is if I am going to be further compensated for my pain and suffering. If not I will be forced to take further action. I was literally told by ** the service manager that the process of elimination was used to fix my vehicleFinal Business Response We used industry-standard diagnostic equipment to identify various problems with the vehicle and repaired them accordingly. The consumer approved all repairs done to her vehicle. It did take longer than we would have liked to repair the consumer's vehicle but she had the option of taking her car elsewhere at any point during the process. She also left the car on our premises for weeks after it was repaired without coming to get it. We did not bill her for many of the diagnostic hours that were spent on her vehicle or for storage. We also billed her parts to her at our cost.

The referral fee for sending customers that purchased a carMy husband referred his God brother to jd byrider to purchase a car on 1/25/2014 he purchased the car my husband was supposed yo ge the referral fee which was $250 they asked him to pick it up tat Monday 1/27/2014 he went yo pick it up they said it wasn't ready they forgot yo file it so that Tuesday they forgot to sign it then Wednesday morning they told me that my husband was not getting his referral fee because we filed bankruptcy so I asked for something in writing stating that and they don't have it [redacted] told me that they said they would take 100 dollars and apply it yo our bill my bill is already covered under bankruptcy they can't apply anything to it they are not supposed to take any money belonging to us they are a rip off Desired SettlementI would like for them to give my husband his $250 dollars that they promised they would for a referral Business Response We have a referral program that uses a scratch-off card to determine the amount of the referral fee. The card clearly states that any card that has been tampered with in any manner is void. The card turned in by the customer had two spaces scratched off instead of one, thus voiding the card.

Review: I purchase a car from this company and had to go out of town to a funeral, I was unable to call the company until my return. I called because my last payment of my down was 3 days late and I wanted to see if I could make an arrangement. The gentleman I spoke to said he was unable to override the agreement but he would pass the message on, I never received a call but that evening they repossessed my vehicle and then when I called told me they are nullifying my contract and the tow yard is going to charge me $35 to get my things. This is unreal.Desired Settlement: Refund of my $500 down and $35 to get my items from the tow yard.

Business

Response:

One of the staff members of the finance company reached out to Ms. [redacted] and worked out an arrangement for her to get back into the vehicle she purchased on 11/28. We understand that our "no late payment" policy is more rigorous than most finance companies. It is part of our program to help clients build or rebuild credit. On time payments on an installment contract is one of the factors that can increase one's credit score. We apologize for any confusion that there might have been in communicating this.

Consumer

Response:

They have not confirmed they would give me the vehicle back, I have to provide and itinerary and they "MAY" let me get back into the vehicle. They did not say that if I can show I was out of town and make the payment they would definitely let me have the vehicle back.

Business

Response:

Ms. [redacted] was given an opportunity to redeem her vehicle and pay her account up to current by Nov 28th. On Nov 30th, Ms. [redacted] came into the office and told us that she decided not to redeem the vehicle and signed a mutual release. This releases her from her obligations on the contract and releases this company from any financial obligations toward her, including refunding any down payment monies. This is in accordance with the contract that Ms. [redacted] signed originally stating that all down payment monies were non-refundable. Her personal items, which were in the vehicle were returned to her at no cost.It is regretful that we were not able to retain Ms. [redacted] as a customer, but "on-time" payments are a necessary part of the JD Byrider program, as "on-time" payments help contribute to rebuilding credit.

I had an excellent experience buying a car from their company. Bill was an excellent sales rep and made my buying experience as simple as possible. Being a first time buyer, I didn't know what to expect, but they made it a memorable positive experience.

At first sight the place looks like a dump. They treat you nicely and respectfully, they really are doing a good job. Yet every time it boiled down to a servicing I could never get my car in, they weren't at all able to accommodate my times when it didn't need the car already, also when they were supposed to have fixed it, I actually received my car back with the same or worse problems than I left it there in, they fixed a couple things, showed on a receipt that they fixed a couple things that were never fixed, left a couple things apart when last serviced. They also do a handful of this where they act like they are doing you good and that's all then all of a sudden you owe them extra money for nothing that you ever asked for. Also the finance center used to answer instantly and have me on and off the phone in a matter of minutes, now you call it takes twenty minutes to get on the phone with anyone, and then five until you can get off. It's very tiring to deal with actually having to time it so I can get ahold of someone while on break at work, trying to just make a payment and I call all day long, to be hung up on, disrespected and treated like my penny is all that matters. Even though they will straight tell you all day that what really matters is the car and your happiness because if you don't come back and make a payment then they won't make anything really off of it, which is not true, they make money every payment really because either way it's still their car. They won't explain things detailed enough to make sense, and when I received an estimate for "$230" it was two hundred dollars off, which I could see an estimate of tens of thousands of dollars being a couple hundred off, but if you make an estimate for a few hundred dollar total there is no excuse for a couple hundred off! Like 200 is not 400... There is no way if I said I'd put your window on your house for you at approximately $250, then I came and put it on and said well for no apparent reason more I have to charge you $450, you wouldn't want to pay me would you? They do know you need that car, and without it your life is put on hold so they hold that against you for the fact that you can not do anything unless you pay them and if you don't then you are screwed in the long run so what do they care?

If you are looking for a car, come down to J.D. Byrider! It is the place that will make it happen for you, no lie!!!

Great customer service, our sales person Joe was awesome. If we had any questions, he was there to answer everything with friendly service. I will be telling my friends about J.D Byrider for fast and friendly service.

My experience with J.D. Byrider was awesome! With the help from Joe, he made sure that even though I had a recent repo, as well as bad credit, that I would be guaranteed to have a car before I left. Anyone who is dealing with my same situation, I would more than likely recommend.

They are very rude people. They do not treat their customer with any respect at all. Will cuss at you and hang up on you. They make it difficult to even make a payment.

Company will take your car after one day late and cancel your contract and keep your money. Don't use them.

Received good customer service, always positive, on time, and work well. Great dealer and great cars. This was my second time buying a car through J.D. Byrider. Thank you!

Zully was very pleasant to work with. She answered all of our questions and informed us about every aspect of our purchase! Thanks!!

I had been looking online for a car and was referred by a coworker here. I saw the car I wanted on the website, but wasn't able to come in at the time. I spoke with Billy, who was extremely pleasant, and when I finally came in I was able to drive home with the car I wanted. He made my experience in buying this car great! He explained everything to me and made sure if I had any questions, he answered them. I will definitely refer friends here to buy a car.

Review: I am currently paying $372.00 a month for a 2002 Ford Taurus from JD Byrider that has had the air conditioning break a total of 9 times since last summer (2014), 3 of these times have been in the last week and a half, yesterday being the most recent time that it broke. I have been getting the run around by the General Manager [redacted], who will not provide me with a different vehicle, even though he is fully aware that his lead mechanic [redacted] told him that he told me weeks ago that if it broke for the 5th time that they would gladly swap out my car for a different reliable vehicle of the same price, but Bob still said no. Now the car has a broken A/C for the 9th time! This is ridiculous! I just want a vehicle that will get me to work safely without having to sweat to death having a heat stroke, and so I can provide for my wife and daughter since I am the primary money maker in our household. I have lost time & money at work due to not being able to drive to work or being broken down and not being able to return to work from my lunch breaks because I got stuck down the road and had to pay excessive tow charges because the car had to go all the way back to Chandler from Tempe. I am at my end with JD Byrider, and I am at my end with this horrible car that has left me, my wife & my daughter sitting outside in the hot Arizona sun numerous times. One time, the A/C compressor actually exploded, and lucky for me that it happened before I pulled over, because the shrapnel alone would have put me in the hospital or could have killed me when it blew up. I want this company to either give me a decent car by swapping out my current vehicle, or I will take legal action demanding that they refund me all of my money that I have paid so I can go elsewhere to buy a real quality vehicle.Desired Settlement: I want this company to either give me a decent car by swapping out my current vehicle, or I will take legal action demanding that they refund me all of my money that I have paid so I can go elsewhere to buy a real quality vehicle.

Business

Response:

Last week, we met with Mr. [redacted] and worked out an arrangement to trade him out of this vehicle. We are sorry that he had a bad experience with it. Our goal is provide quality transportation to our customers, so it is unfortunate that his experience was not what we would have liked. We believe he will be very satisfied with next vehicle.

The service department at this chandler location is a joke. They are thieves, I take my truck in for a new clutch kit in which John originally told me it would be a 2 day job, I should have known better when he calls less than 24 hrs saying that the truck is done (happy at first, that I would get truck back early) but no, the truck was worse than when I dropped it off, my gear shift was not set properly at all, it is now hard for me to even find 1st and 3rd gear, no more than 3 days I took it back to John with the issue and he test drove it for 2 minutes only from front of dealer to the back of service area, comes back five minutes later and says there is nothing they can do....after robbing me of $500.00 they couldn't even put it back together properly, and when I bring it back they refuse to address the issue...the most horrible service I have ever received in my life, how these so called mechanics have jobs I don't know...but I would never ever again enter that service department even for something as small as an oil change, they will find a way to screw it up. John is a horrible person and the mechanics are of the lowest quality...in the unfortunate event you have to deal with JD Byrider do not take you vehicle to their service department, pay the extra money and find a solid, and honest service shop.

Zully is very courteous and helpful in helping me find a car when I really needed it. She's explained everything to where I can understand in purchasing my vehicle. I really appreciate the excellent customer service. Thank you J.D. B[redacted]!

Review: I had an oil gasket put into my ford taurus 2002. I was told when putting in the gasket that if it leaks that have up to 2 years warrantee that if it leaks. That they would have to fix. I called they said that its over a year that it had ran out. I so now I have to go find someone to fix cause these people lied to me.Desired Settlement: I dont appreciate giving false information that they 2 warrantee than now they change that when ever they want. I am happy that I have to fork more so these mechanics can get rich and ripping people.

Business

Response:

Please allow us an extension on answering this situation. We have been in contact with the customer. We have asked him to take the vehicle to a mechanic shop to have it checked out to see where the oil leak is coming from. He went to a shop. They told him they would have to steam clean the bottom of the engine and put dye in the oil. After doing this and driving the car for a little while, they will be able to see where the oil is leaking.The customer is planning to have that done to his vehicle and then get back to us. If the oil pan gasket that we installed is leaking, we will find an agreed upon solution. At this point, we are still awaiting further information.The repairs we do in our shop are warrantied for a year. We're not sure how the misunderstanding arose with the length of the warranty, but regardless, we will seek to find a way to satisfy the customer's needs.[redacted]

Review: I signed a contract with this company for a 05 pt cruiser. My down payment was deferred and I was to pay 250.00 every two weeks until the amount was paid up. I explained that I would be able to make the first two payments on this schedule and theni would have to change it because I was taking a different position which would change my pay schedule. I was told at that time no problem just let them know and it would be changed. I wake up today to find that they have repoed my car with no warninh after I informed them with a two week notice of my pay dates changing. I had this conversation with 4 employees at the dealership including the manager of finance. He told me they didnt want to do business with me anymore Nd hung up. Upon calling back the second manager was also rude telling me they didnt have to honor the change and that "it is what it is". I believe them to be in breach of contract because I told them it would change and the date of my new pay schedule. If payments are due based on ur pay schedule and that changes why would they tell me it was ok then repo my car. They offered no explanation even when given the recorded conversation and emails with thier employee. They simply toom my car and refuse to refund my payments. Of which I still had one left. This company has been nothing but issues for me from the beginning from the finance people lying about my down payment to the manager simply brushing me off. At this point I feel they should honor the agreement addendum and or give me back the money I did give them. Oh and the manager told me he would relinquish me of responsibility of the car and having it not show up as a repo. Scam no company is going to do this unless they know they were wrong in taking the car.Desired Settlement: I want either my 580.00 back from them and we go seperate ways or I want my car and for them to agree to what they had to begin with as far as the new pay dates. Otherwise I will sue gor breach of contract.

Business

Response:

Representatives from J[redacted] met with this customer on 6/25/15 and worked out a solution that was acceptable by both parties. [redacted]'s top priority is customer satisfaction and keeping a good reputation in our community. We are thankful that we were able to satisfy this customer.

My wife and I had a great experience buying with J.D ByRider. After being turned down at another car lot because of my credit. Joe helped us into a car today and we are very happy with our choice. We look forward to doing business again in the future!!