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J.D. Byrider

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J.D. Byrider Reviews (180)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: CNAC has not provided the documents that I KEEP REQUESTING. I cannot get a direct answer to my questions regarding the payment from ALLSTATE Insurance. They are refusing to provide an answer to my question. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Issue Number 1 - Car repair issues - This customer purchased an extended service contract covering his vehicle for 24 months or 24,000 miles, whichever comes first.  JD Byrider is pleased to honor that commitment.  Since receiving this vehicle on 12/31/13 this customer has scheduled his...

car for repairs two times, once on 2/10/14 and again on 4/18/14.  Both times the customer did not come in for his appointment and did not request another appointment.  If customer is experiencing ongoing vehicle issues, we would request that he schedule and bring his car in for service in accordance with his service contract.  We will be handle all the covered items.  The customer's only charge will be the $25 deductible.Issue Number 2 - Collection techniques - JD Byrider and CNAC it's finance company adhere strictly to the [redacted]).  Customer is currently 54 days past due.  Customer has refused to take our phone calls and despite what he has stated, has not given us any indication as to the vehicle's location.  We have not made any threatening phone calls and will not ever participate in any types of threats to the customer or his references.  We do have the right in the collection process to check the customer's credit bureau in our attempt to find the vehicle's location.  We will continue to skip trace this account with the attempt to find the vehicle and repossess the collateral on this account.  If the customer would like us to stop pursuing this account, he simply needs to let us know the location of the vehicle so we can pick it up and process it according to Arizona Statutes.   Customer states in his desired settlement that he would like us to pick up his vehicle.  We also are desirous of this and would ask that the customer please give us the location of the vehicle so we can do so.

Complaint: [redacted]
I am rejecting this response because: they are lying. We have submitted all requested documents a numerous of times and also have submitted the insurance documentation. For them doing this unauthorized withdrawl they have put that account under by over 200 dollars. I ask for all fees to be paid and for my payments that are behind to be current for all the inconvinience they have caused me and my parents.
Regards,
[redacted]

yes my girlfriend was mad.im out of town a lot he offered her 100.00 .but when he talked to me last he said he was joking.sense the last time we talked.a week or two ago the driveway has got worse what he came over to look at was bad but now it really bad now.its all making sense now from him telling us he used his credit card to break in the backyard trough a locked door said he needed the water hose.from talking to professional contractors they all say water and over working is bad for concrete.[redacted] gallo says he has 30yrs experience then why am I having these problems. the walkway is getting bad now to .as for all the extra stuff he said he did . he offered to do the stuff because my GIRLFRIEND got the neighbor to give him some concrete work . and she is not happy. also.when he came over to look at his poor quality of work he offered me 700.00 and told me I could get the driveway bigger like he was supposed to do. that day was the last time I any contact with [redacted] gallo.

[redacted] bought a [redacted] on September 28th 2017. Her vehicle has been in for service for several different concerns. We’ve replaced coil packs, spark plugs, a water pump, and a rear lift gate latch. An issue with the oil light coming on intermittently remained. We...

offered to pay for diagnostic service at any local [redacted] Dealer. On Tuesday January 23rd , Ms [redacted] brought us the results of that diagnostic service. After reviewing the results, we agreed to replace an oil pressure switch, and a steering rack. An appointment was set for Friday January 26th . The next day, January 24th , Ms [redacted] advised us she had additional concerns about the vehicle. At that point, we offered her a release from her contract, and a refund of all payments made up to that date. She accepted that offer, we signed a mutual release and contract cancellation, and we issued her a check refunding the payments she had made.Thanks,J.D. Byrider/CNAC Customer Service

Complaint[redacted]
I am rejecting this response because:I was in a wreak in April 2016, the insurance company paid JD Byrider for their vehicle. There was still a balance that I thought was forgiven before. The over a year later in May 2017 my credit report noted 30 days past due. So, I tried to get a resolution with US Byrider yet nothing happened. So, I filed with the Revdex.com. The manager [redacted] contacted me and said since I was a wonderful customer, this was my 3rd vehicle and I was never late or missed a payment, the once I paid the 500 dollar deductible that he would file to the credit paid in full so my credit would be positive. I asked if I could make payments and [redacted] said yes. So, I made 2 payments of 250. One in June 2017 and one in July 2017. Due to their green policy I was told by the CNAC representative that receipts are no longer given I left. Thinking that this company would honor their words. Well l, in September 2017 it shows as a repo on my credit report. When I called and called [redacted] would never talk to me. Finally a CNAC representative contacted me and said there is no record of payments, that I am a liar and that [redacted] would never say nor do that. Then I find out the the representative I gave the payments to was terminated. I tried again with CNAC and was called a liar again. So I filed with the Revdex.com against CNAC to get my credit fixed and CNAC chose not to respond to the complaint.I want what [redacted] gave his word he would do, take off the past due and put my account paid in full and not showing repo.
Regards,
[redacted]

In the case of [redacted], we have investigated this matter and found that Ms. [redacted] entered a contract for a 2005 Dodge Grand Caravan and financed it through CNAC on March 12th, 2014.  Ms. [redacted] is asking for an extension on her payment and that all calls stop from CNAC.  Although...

CNAC makes every effort to assist their customers, it is common practice that continued communication is necessary when asking for an extension on payments.  Since then, Ms. [redacted] has voluntarily surrendered her vehicle due to loss of income and can no longer afford such payment and was made aware of her obligation for the unpaid balance.The JD Byrider franchise appreciates Ms. [redacted] business and is sorry to lose her as a customer.  However JD Byrider franchise puts a high priority on customer satisfaction and would not want to her to be unhappy with the purchase decision.Sincerely,[redacted]Regional Vice President

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] is upset regarding her
vehicle.  As a result, she would like to
be placed into a different vehicle.
[redacted] purchased a 2003 [redacted]...

[redacted] on October 4, 2014 from the J.D. Byrider
franchise located in Reading, PA.  The
vehicle is covered by a 24 month or 24,000 mile service agreement which mainly
covers the major components of the power train. While the J.D. Byrider
franchise understands that dealing with any mechanical issue can be
frustrating, a used automobile, like any mechanical device that is subject to
wear and tear, will require regular maintenance and repairs in order to ensure
its continued use.  Per management, Ms.
Fritter has not brought her vehicle in for a service appointment since
purchasing.  If [redacted] is currently
experiencing mechanical issues, it is recommended that she contact the service
center at 610-777-3500 and schedule an appointment.  The
J.D. Byrider franchise will continue to stand behind their service agreement,
and is committed to ensuring that [redacted]has safe transportation.J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of [redacted]’s dissatisfaction as expressed in her complaint to your
office.  Nevertheless, the J.D.
Byrider/[redacted] franchise is unable to adhere to her requested resolution.  The J.D. Byrider/[redacted] franchise will continue
to accommodate [redacted] to the best of their abilities, and hopes to move forward
amicably in their relationship with her.Thanks,J.D. Byrider/[redacted] Customer Service

Complaint: [redacted]
I am rejecting this response because:Their car is a piece of carp. I have been there more times than that and.that is all they want to document. I don't want their car or "service". Notice the lack of mentioning how many times I've had to go through corporate to get their stupid service department to do their jobs.
Regard[redacted]

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Mr. [redacted] is upset regarding his accident damage to his vehicle.  We have again contacted the insurance company to get an update on Mr. [redacted] – Morales’ claim. As far as a police report, we again state that Mr. [redacted] either did not file a police report or has not provided one. It is his obligation to provide the report and may obtain it online and does not need to go to the police station to obtain. The insurance company will not provide this service for claims. It is unfortunate that this holds up his claim but it was only filed 8 days ago.  Any misunderstanding on Mr. [redacted] part is unfortunate but we will continue to ask for completion of his claim although we have no control over a third party insurance provider. As soon as we have additional information from the Insurance Company, Mr[redacted] will be the first to hear. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office.  If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted].  The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] is upset regarding his vehicle.  As a result, he would like to have the vehicle repaired and for his remaining account balance to be...

forgiven.  [redacted] purchased a 2006 [redacted] on April 11, 2016 from the J.D. Byrider franchise located in Reading, PA.  The vehicle is covered by a 24 month or 24,000 mile service agreement which mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use. Please note that the service center has been diligent in addressing [redacted]’ mechanical concerns, and have upheld their service agreement obligations in full. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of [redacted]’ dissatisfaction as expressed in his complaint to your office.  Nevertheless, they are unable to adhere to his requested resolution.  Contrary to his original complaint, service records show that his vehicle has been in 3 times not 7.  Further, he has had zero out of pocket expenses in the servicing of his vehicle.  The J.D. Byrider franchise will continue to stand behind their service agreement, and iscommittedto ensuring that [redacted] has safe transportation. Thanks,J.D. Byrider/[redacted] Customer Service

I have reviewed this situation, and consulted with our ownership group for resolution. It's an unfortunate mistake on the part of our representative, and we certainly regret the position this mistake has put us in with a solid customer such as Ms. [redacted]. With that being said, we feel compelled...

to honor the verbal settlement offer that was mistakenly provided, and consider this retail installment contract paid in full.  Please pass by humblest apology to Ms. [redacted], and advise her this is handled, and will be reported as paid to the credit bureau. I only ask that she contact me at ###-###-#### to confirm the mailing address for the title. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.   I will be willing to accept the response when JDByrider agrees to and fixes the front axle to satisfaction,or better, replaces it as well as checking that all belts and routinely replaced parts are checked as well. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I'm not happy with the car I was sold to by jdbyrider/[redacted]. The car is a piece of trash every other month its something wrong with the car I was sold. I would like my contract canceled.
Regards,
[redacted]

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  [redacted] was upset regarding his vehicle/account.  Please note that since filing the complaint,
this matter has been addressed.
[redacted]...

purchased a 2007 [redacted] on October 17, 2014 from the J.D.
Byrider franchise located in Reading, PA. 
Management contacted [redacted] regarding the mileage on his
vehicle.  A review of the original
paperwork showed the correct mileage at the time of sale.  Management also spoke with him regarding his
due dates.  While [redacted] is unable to
change [redacted]’s due dates, they will continue to assist him with ongoing
payment arrangements.  The J.D.
Byrider/[redacted] franchise would like to apologize to [redacted] for any
inconvenience that he may have experienced.J.D.
Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of [redacted]’s dissatisfaction as expressed in his complaint to your
office.  The J.D. Byrider/[redacted] franchise
will continue to accommodate [redacted] to the best of their abilities, and hopes
to move forward amicably in their relationship with him.Thanks,J.D. Byrider/[redacted] Customer Service

Hello,In reference to ID # [redacted]. Complaint received was on the Financial Institution calling Ms. [redacted] on an account that was due and while calls were made, Ms. [redacted] felt misinformed and became stressful for her.    We are truly sorry to hear about Ms. [redacted] medical condition...

and CNAC's intention were never to cause her stress.  During these conversation, Ms. [redacted] decided to surrender her vehicle due to her illness and unable to complete our program.  Through normal course of surrendering a vehicle in the state of Texas, Mrs. [redacted] will receive a Notice of Surplus / Deficiency balance after her vehicle is sold, as requested.  At that time, she will be considering making payments to clear her account. As requested by Ms. [redacted], CNAC will cease all telephone calls to the Ms. [redacted] and if she wishes to work out arrangements on the deficiency balance, she may contact the General Manager, [redacted] for immediate assistance.Again, our apologies.  JD Byrider and CNAC strive for Customer Satisfaction and we look forward to being able to assist you in the near future.Sincerely,CNAC

Hello,In reference to Complaint ID [redacted], Ms. [redacted] is requesting an Insurance refund of $39 that was charged on December 2nd, 2016.  After researching, JD Byrider / CNAC found that Vehicle was purchased on November 12th, 2016. Although during the purchase process, our...

customers go through an intense closing clarifying Differed Downs and Contractual Payment with Calendars as support, please understand that it is the goal of CNAC to help customers successfully maintain their account through consistent with Full Coverage insurance.   An amount of $39 was charged on December 2nd, 2016 which we were happy to refunded to credit card as of  January 11, 2017.  We truly appreciate your business and apologies for any inconvenience this may have caused you.JD Byrider strives to acheive the satisfaction of each and very customer.  The J.D. Byrider / CNAC Franchise was sorry to learn of this concern and as expressed in this complaint. to your office.  The J.D. Byrider / CNAC franchise will continue to accommodate Mr[redacted] to the best of their abilities and hopes to move forward amicably. Thank you,J.D. Byrider / CNAC

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Mr. [redacted] is upset regarding his accident damage to his vehicle.    Mr. [redacted] purchased a 2011 Chevrolet Impala...

on February 10, 2017 from the J.D. Byrider franchise located in Austin, TX. Mr. [redacted] was involved in an accident where he failed to obtain a police report that is required to file a claim with the CNAC Collateral Protection Insurance Plan. CNAC has worked diligently since learning of the accident to get the CPI Insurance to send adjusters to inspect Mr. [redacted]’ vehicle. After further communication with the CPI Insurance, it is learned that the original adjuster used OEM parts instead of LKQ parts for the estimate of repair and have asked for the adjuster to adjust the estimate of repairs.  The J.D. Byrider/CNAC franchise understands Mr. [redacted] frustrations following his car accident but our service department is unable to offer any repairs while his vehicle is being dealt with by the insurance company and the adjusters. As soon as the claim information is returned to us, we will work diligently to help meet Mr. [redacted]’ needs.   J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Mr. Henderson–Morales’ dissatisfaction as expressed in his complaint to your office.  If Mr. [redacted] would like to discuss the accident claim, it is recommended that he contact management at [redacted].  The J.D. Byrider/CNAC franchise appreciated Mr. [redacted] business, and wishes him all of the best in his future endeavors.

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Description: Used Car Dealerships

Address: 4614 North Street, Jamesville, New York, United States, 13078

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