J.F. Sobieski Mechanical Contractors Inc.

Technician Chris *** did a fine job on my yearly heater servicingChris was clean cut and performed his job in a professional manner

*** did a thorough check of my unitsI was sad to learn that I needed some major parts for the one unit or it could fail during the winter when repair wait times can get lengthyOnce *** explained the pros and cons I agreed that fixing the unit now was best so that I could schedule the repair instead of waiting for a service tech to be available during peak request times

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution in addition to the 3-year service agreement free of charge and a $gift card is satisfactory to me.
Regards,

*** is always efficient and let's you know what he is doing and whyAlways a pleasure to have him

Ed was very courteous and polite He suggested items that would improve our comfort but not necessary for the proper functioning of our heater He checked the heater and stated that it is in good working order

*** *** was very knowledgeable, neat and diligentHe worked very hard to efficiently replace a badly rusted, burned out, blower motor

The examination of my furnace was quick and painless Just a quick adjustmentSteve was helpful in answering questions and also provided some recommendations He was friendly, polite and conscientious

Ed was on time, professional and a pleasure to talk with when doneHe was able to explain the working of the heating system as we are new to gas heat

Customer contacted Sobieski on 7/5/Although Sobieski is available 24/7, we were overbooked that day & the calls are prioritized based on our existing contract customers Ms*** was not a contract customer so her call was prioritized as such & scheduled for the following
day.On 7/6/our technician determined that the customer had a cracked evaporator coil drain pan The customer was quoted the cost & elected to think about it & call Sobieski if deciding to move forward
On 7/8/the customer called wanting to move forward with the repair Sobieski contact our vendor who was putting a rush on the part but unfortunately the part was coming directly from the manufacturer so we received an estimated delivery day of 7/13/thru 7/15/Customer was contacted on 7/12/& given an update on the part status
On 7/13/Sobieski had yet to receive the part so we dispatched a technician to temporarily repair the existing cracked panCustomer was made aware that we were doing everything we possible could which is why we were trying to provide a temporary repair until the parts were delivered
On 7/14/Sobieski received the parts & customer was contacted to schedule Tech arrived at the customers home at approximately 4:pm and replaced the parts & completed the repairAs of 7/27/Sobieski has not been made aware of any further issues
Thank You,
*** ***

Once again we were impressed with the entire Sobieski team Scheduling our appointment was easy and our technician arrived on time He was very friendly, thorough and took the time to give us some great maintainance tips

*** *arrived on timeHe explained in detail how he was going to proceed on the job He explained thoroughly explained the pricing to me He asked if I had any questions He was professional and friendly

I would 1st like to apologize for the unsatisfactory experience you have had At Sobieski we strive to exceed the expectations of all our customers & we would like to accept responsibility for the obvious error that was made on our end regarding the rebateI have spoken directly
with the Sales Manager, *** *** and a refund request in the amount of$has been submitted & is currently being processed Please allow 7-business days for the check to arrive in the mail.Thank you,
*** ***
Office Manager

Khalid was educational and professional

The serviceman "***" is always on time, polite and wearing protective footwearHe makes sure our heater & air conditioner are always ready for the upcoming seasonOther than routine service, we have never had to call for emergency service!

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The techincian *** came and preformed a excellent job unclogging the drain.
Regards,

Khalid from Sobieski Services performed AC maintenance on my home unit on 5/4/2016. He was courteous and knowledgeable. He performed the service quickly and without issue. He took the time to explain what he was doing. Great job!

KUDOS! Very courteousll!!

I want to stress that Khalid was professional, efficient and informative answering all of our questions of which there were more than one. We used a good bit of his time and he was more than gracious about it. He's a good man.

Neither Sobieski, nor myself are claiming the customer is lying.  There is an obvious miscommunication between the parties, that we are hoping to resolve.
To address the issue of why the customer feels I am addressing the issue in my own words, I am not.  I have spoken directly with [redacted] and pulled the call history to provide what we have determined the facts of the case are.
[redacted] was dispatched to a call where he was told Horizon could not fix the issue.  [redacted] was able to make a temporary repair but due to the system being approximately 16 years old & to the best of our knowledge not having annual maintenance completed the compressor was weak & failing.  [redacted] did offer a 1 year guarantee on the parts  he replaced but we cannot offer any type of warranty on a system that is 16 years old with no history of maintenance.
I have spoken with [redacted] about the issue of [redacted] calling the customer.  [redacted] confirmed he did in fact call the customer after the comfort advisor visit was cancelled.   The technician stated he did not apologize to the customer for quoting an incorrect price.  The technician stated the customer brought up wanting a refund for the work completed & [redacted] apologized & informed the customer she would need to contact the office, that he did not have the authority to authorize a refund.  [redacted] stated he was not reaching out to the customer for any other reason than to inquire about cancelling the comfort advisor.
Sobieski is not trying to cheat any customer out of their money.  Sobieski has paid for both labor & parts on this call and we did complete a repair for the customer & do not feel a refund is owed.  We will however offer a reimbursement in the amount of $125.00 as a good faith effort to resolve the issue.
We strive to meet all our customers expectations & hope our good faith effort will close the case.
 
Thank you, 
[redacted]
Office Manager

Ken came to our home for a plumbing check-up and noticed that neither one of our two sump pumps were operational and were full to the top and almost ready to spill onto the floor.
Both sump pumps were replaced and the service was done quickly and efficiently.