Jiffy Lube

Helpful maintenance and management team

Thank you for giving us the opportunity to address your issue regarding a requested warranty and your experience with your BMW center through the Revdex.com complaint processWe hope the following information and explanation will answer and address the issues addressed in your
complaint
BMW Financial Services is an indirect financing provider to BMW of Manhattan; therefore, considered a separate entity from this retailerAs an indirect financing company, the Retail Installment Contract (Contract) negotiated with Manhattan BMW is submitted to BMW Financial Services as your lender and we are asked to provide the funds necessary to complete the total purchase amount associated with your vehicleBMW Financial Services can only address issues dealing with your final financing agreement or your established account with usBecause BMW Financial Services does not sell or administer any warranties or maintenance plans as mentioned in your complaint, we are unable to address your concerns
Ms***, we regret to hear that your vehicle has not been functioning properly and that retailer experience did not meet your expectationsAll issues pertaining to the performance or manufacturing of the vehicle and the service provided by your BMW center are handled by BMW of North America, LLCYou may contact them directly at (800) ***, Monday through Friday, from 9:a.mto 9:p.mET
We are committed to providing our customers with the highest level of serviceIf you have any questions concerning your financing agreement, please contact me, *** ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Bmw finance has taken months of payments from me and this error needs to be fixed.Bmw was fully paid out the lease by my insurance company and they are not returning the excess funds to me.They should be willing to refund a pro rata of the establishment fee of $

On January 15th *** *** came into the Latham jiffy lube for servicingWhen *** arrived, I then greeted him and asked what we were doing today? He replied, we were doing our signature service oil change and a power steering flushAs the Nissan Maxima pulled up the power steering
pump was making an awful whining noise as if was low or the pump was badSo I informed Mr.*** that the sound of the pump sounded like it was already bad or damaged and a power steering flush is most likely not going to solve any issues he's havingHe then told me to go ahead and still do itWe pulled the vehicle in for the oil change, reviewed the services being performed and the total amountI did not start the power steering flush until *** was notified of the price and he confirmed he wanted us to still perform the flushAfter we finished the oil change, I brought it into our ancillary services bay to perform the flushAs I shut the car off and went to pop the cap for the power steering fluid, it had built up with pressure from *** driving it around while having a bad pump.When I popped the cap some power steering fluid spilled over the side so I grabbed a rag and cleaned it up as it spilled over the topI went ahead and did the service, flushed all the fluid out multiple times, but still nothingSo I finished everything up, cleaned everything that power steering fluid might have spilt on and told my cashier to let him know that the service did not fix any of the issues he was looking for***did not leave frustrated or mad, he left knowing that there was only as light chance of the flush fixing his already existing issues.Sincerely,Brenden *** Assistant Manager

Thank you for the opportunity to respond to Mr***'s concerns.We did service Mr***s's vehicle on 11/21/At the time the vehicle wss picked up by thecustomer we performed a under the hood inspection with the customer inside the shop, the customerthen got in his vehicle shut his door and
pulled his vehicle out of the shopMr*** returned to ourstore or hours later stating that his door would not close.On inspection the metal behind the door striker was all bent and out of shapeThe latch was stuckclosed and would not latchWe did no work on the door, and it worked when the vehicle left our store.For the reasons stated above we feel that Mr***'s problem with his door not closing was not causedby us servicing and rotating the tires on his vehicle
Please feel free to contact me if any more information is desired
Lynn N***
*Please view attached document

December 9, Dear *** ***,
I have reviewed *** ***'s response and my position remains the sameIf you do a little research regarding the liter engine for these vehicles, you will find that they are plagued with problems see attached web site
***/2002/engine/engine failure.shtmlWe performed an oil change on her vehicle and the facts are clearThere was no loss of oil and the drain plug and filter were tight and dryThe vehicle was not started without oil as *** *** claimsShe should have the vehicle evaluated to see if the problem she encountered is similar to those listed on the web siteThe noise with the engine running could be related to a bad valve seat and limited to the top end of the engineI would recommend that she contact Ford and see if they have any history with this type of problemAll the complaints listed on the web site can't be wrongBased on these facts I can not assume any liability for *** ***'s engine damageAlso, listed on the invoice is a statement regarding the Check Engine light being on prior to the service being performedRegards,Tom R

Good Morning,This morning I spoke to *** at DMV headquarters, she confirmed that the paperwork that was sent by BMW is lostShe is requesting a notarized Reg (Lien Satisfied), to be faxed as soon as possible and she will be able to resolve this ongoing issueThis is a time sensitive document so I need a quick response, I have also contacted BMW and Spoke to *** she states that she will be calling me back but did not give me a time frame on when that will happenI do not trust that they will call me back and they will not allow me to speak to the title department or a managerI have been doing all of the work trying to get this issue resolved for the customer when it should be BMW fixing their errorTheir lack of coopertaviness is what makes this even more difficult, especially since I have gone above and beyond to help them acquire the title that lawfully belongs to *** *** Credit UnionI hope that you will be able to contact a manager to explain the importance of a quick response on this matter.Thank You,

I am responding to the complaint id # *** with *** *** He is a customer with our Ashland KY storeHe has rental agreements with the store, agreement # *** for an All In One computerAttached is his agreement and payment history, which shows the majority of his payments
were made a by credit cardAs shown on the agreement he was offered the day same as cash offer of $This option expired on 3/10/as outlined on the agreement line and In order to buy the computer for this price he had to make rental payments totaling to $plus sales tax by 3/10/And looking at his payment history he did not do thisThe rental agreement then to full term option as outlined on line As shown on his payment history he has paid $1,in rental paymentsThe regional of the Ashland Store, Dustin C***, has spoken to *** *** and offered him a payout of $if paid within daysThe other rental agreement was #*** for the Amana stoveAs outlined on the agreement in section & the customer is responsible for the property (the item rented) and payment until it is properly returned to the store by themThe store is currently trying to work with the city to get the stove backIt is in a locked building and we do not have access to get into to retrieve our merchandise.If there are any further questions please have *** *** contact the Ashland Rent-2-Own store and speak with Dustin C*** or Jonda J*** Sincerely, Nancy D***Facility ManagerCountryside Rentals, Inc

I’m familiar with this issue with Mr.*** but I had thought that the issue was resolvedI first became aware of his problem after he had left a review on our *** page, after I received the notification I called our manager at the store to see if he was aware of an issue*** had been to
our store earlier that morning with a severe oil leak that appeared to be coming from an oil pressure fitted cooler lineOur manager confirmed with *** that the oil was not coming from either the drain plug or the oil filter, which would be the only two components we touch with a oil changeHe topped up the oil for *** free of charge and let him know he would need to see a mechanic to fix the line. When I arrived at the shop I called *** to get his side of the store; he was under the impression that the oil line blew off because the vehicle was overfilledI explained to him that we had cameras in the store and I would be able to review the footage to ensure something like that had not happenedI reviewed the footage and it clearly showed our technicians drain the oil, change the oil filter, re-install the drain plug, our upper technician fill one of our Eco jugs with the correct amount of oil and pour into the vehicle, after restart our technician wipes and double checks the oil level and shows the oil level to ***’s wifeThe entire service which I have saved to my phone was done by the textbook. After I called *** back and let him know the details of the oil change and that it was done properly, I even invited him to shop should he wish to view itI also explained to him that had the oil been so grossly overfilled that it created enough pressure to blow off an oil line there would been other warning signs first such as thick white or blue smoke coming from the exhaust because the oil is pressuring up in the motor first and the excess oil is burned offBy the end of our conversation *** was not upset and sounded like he had realized that we had done nothing wrong as he had changed his review on *** to a more positive one and removed his review on *** completely. If this complaint to Revdex.com was made after I thought the situation was rectified then I have a few questionsIn the complaint he mentions a dealership said we overfilled the vehicle causing the damageDoes he have paperwork for this claim from the dealer? How did the dealer come to this conclusion if all the oil had leaked out of the vehicle before it arrived there? As I stated before I have video footage of the oil change being done correctly and us showing the correct oil level to his wifeI’ve made two attempts to call *** since receiving this email yesterday with no return calls. If you require any further information please email or call me at *** Thank you, Mitchell B***

Dear
Mr***:
Thank you for giving us the opportunity to address your
request for refund of the Lease acquisition fee through the RevDex.com complaint processWe hope that the following information and
explanation will answer the issues addressed in your
complaint
We are truly sorry to hear about your accident and the subsequent
total loss of the above referenced vehicleWe hope you are doing well
after this traumatic experience. While we understand your vehicle was deemed a
total it is the responsibility of the consumer to ensure payments posted to
your account until your insurance settlement has been resolved
Although we
empathize with your situation, we are unable to accommodate your
requests to issue a prorated refund of the Lease acquisition fee of $or
your monthly lease payment of $174.74.
Additionally, there was no insurance settlement overage received in
excess of the balance owed to satisfy your debt to BMW Financial Services that
would allow us to issue refund to you
However, we are willing to issue a Loyalty Certificate toward your next lease or
loan purchase with BMW Financial Services as a token of our appreciation
Please contact us at ###-###-####, Monday through Friday, from 9:
a.mto 9:
p.mET
so we may discuss the Loyalty Certificate
We are committed to providing you with
the highest level of serviceIf you have any questions, please contact me,
Marshall Brown at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Thank you for giving us another opportunity to respond to your issues regarding the way we have reported your account to the credit reporting agencies through the Revdex.com complaint processWe hope the following explanation will further clarify our position on this matter
Ms
***, we understand how important credit reporting is to our customersAs we have previously stated, it is your responsibility to ensure payments are received for your account until a payoff is posted to your accountWe can confirm we were able to reach you by phone on April 11, At that time, you indicated the vehicle had been traded in to *** KiaWe show that during that conversation, you were advised that your account was past due as the payoff had not been received from the dealershipWhile we recognize the vehicle was traded in, the payoff was not received from *** Kia until April 16, 2014, resulting in a delinquency associated with the payment due March 15,
We understand that *** Kia is no longer in business and therefore you are not able to obtain a check or discuss this matter with themFor privacy and security reasons, Alphera Financial Services is unable to accommodate your request to provide a copy of the payoff check received from *** Kia
Our response remains unchangedAlthough we empathize with your situation, as a financial services provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquency from your credit report
If you have any questions, please contact me, *** *** at ###-###-####, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter
Yours sincerely,

I have already submitted the payment email confirmation, also attached, detailing the date and time payment was madeI cannot vouch for your (BMW) website's internal information, therefore, I can only go by what was sent to me when I submitted payment
Again, I request the error be rectified since it was not caused by me but by BMWWhen I first became aware of the issue, I contacted BMW FS customer service via phone and I was assured once I sent in my email confirmation with a letter explaining the situation this would be fixed; this has not been the case as of yetMoreover, I have done my best to submit all required documentation requested by BMW FS.
I'd like to reiterate that I have been a proud owner of four BMW's over the past years and have never had any sort of issue or concern in regards to payments, billing, etcand I certainly hope this wouldn't be the first

7-1-ordered gunThey charged me twice
7-2-notified them of double billing and they cancelled with no explanation or apology
7-14-emailed the When will I receive the gun? My card was charged days agoNo response
7-19-I contacted them through their website at about 6:to see where was my gunNever got an answer
7-19-called them times and they didn’t answer phoneAt about 10:my time I left the message that need they need to call me by the end of day or I will file a claim with *** and the Revdex.com
7-20-No response

I have spoken to the store manager Donna T***We are processing a refund to the customer for the $A check will be mailed to *** *** todayI apologize for the delay in how this was handled from our storeWe strive to give better customer serviceThe customer should receive the
check within a couple of days.Sincerely,Nancy D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

This is in response to complaint ID# *** from customer Ms*** *** ***. In November Ms*** came into BMW North Scottsdale and purchased a BMW 320i at that same time Ms*** sold her current automobile to a private party on the dealerships
premises.
When Ms*** voluntarily surrendered her vehicle, as a repossession, February her BMW 320i had been licensed, titled and funded by BMW Financial Services for a couple of months and payments had been made.
Ms*** has asked for refund of all money she has spent on the lease, this issue should be addressed to BMW Financial Services who the lease was with and not BMW North Scottsdale

We received feedback from the customer that engine damage had occurred after we changed the oilThe customer noticed oil leaking where the vehicle broke down, and again after it sat at his house prior to our knowledge of the situationOnce we received this information, we had the vehicle towed to
a mechanic in Fort Collins (at the customers request) so that an inspection could be doneDuring the initial inspection (the customer was present for the entire time), the mechanic stated he could not identify the cause of damage, but that lack of lubrication (oil deficiency) may have been what caused the failureWe told the mechanic that the customer saw a lot of oil where the vehicle broke down, and again at the home of the customerAfter learning this information, they decided to remove the oil pan so that they could see the rods and bearings to see if scoring or bluing was present (this would indicate lack of lubrication)When they pulled the oil pan, the bearings were not blued or scored at allTheir professional opinion was that some other internal damage happened in the engine, that it was not from the oil change serviceThey documented all of this with pictures and statements and sent it to the customerAt this time, we are taking the mechanics information as fact and denying any liabilityIf the customer can explain how we damaged the vehicle, we will pay to have it repaired

In the *** *** owner' manual section fluid capacities page 576. It shows that the oil capacity for a 3.6L is Quarts of oil. if this is the correct car it does take quarts of oil, If this isn't the correct car please let me know. My name is *** ***, you can contact me at ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I, *** *** never spoke to anyone in regards to this problem, my father did and relayed message to me that they would be back in touch Besides this response we were still waiting!!!! Taking the engine apart would not determine they were or were not liable or at fault-- would only cost me labor Still my car was in great shape, and miles after Jiffy Lube's oil change my car engine is blown There is no way to prove that someone started the car before the oil was added and apparently Jiffy Lube will not admit any blame at the cost of replacing my car
Regards,
Very unsatisfied
*** ***

Complaint: ***I am rejecting this response because:
I disagree with Jiffy Lube's answer and assessment of the situationThey claim I went in at 11:am and waited until 3:32-4:pm to come back and show them my problem and that I broke it somehow in betweenThis is inaccurate and I can prove it. I will provide a timeline of events that show what they are stating is inaccurate
To briefly recap the situation, I took my car in for an oil change and stayed at Jiffy Lube until the job was done on the November I then left Jiffy Lube, with the employee there closing the door and waving me on to leaveI immediately went to work not leaving my car and picked up a client from the curb next to his residenceThen I took my client to the mall and parked my car and got out and attempted to close the door. I was shocked to see the door did not latch and the extensive damage that had occurred to the car door hingeMy car door never closed properly ever after I left Jiffy Lube
I work for a company that uses an online website (***.com) to track our hours worked and schedules. (See attached photos of schedule).
I worked with a client that day at exactly 11:until 1:pmWhich would be impossible for me to be at Jiffy Lube at 11:amThen, I took my car in to get serviced which actually was after 1:pmThe oil change took much longer than they expected and I waited an hour in Jiffy LubeI know this because my client called me and was wondering why I was so lateI can prove this with phone records from T-MobileAlso the time my debit card was charged for services from my bank would not match up to their claimI immediately left Jiffy Lube after the oil change was done around 2:and met with my client at 2:When I stopped at the mall with my client around 2:pm, the door never closed properly, as witnessed by my afternoon client. After my session was over with my client I had to hold the door closed while driving and returned to Jiffy Lube, which was after 4:pmAccording the Jiffy Lube, I returned hours later which is impossible as the store is closes at 6:pm
When I arrived back to Jiffy Lube, the worker did not accept fault, and blamed me for something that I did not doI felt I was not treated fairly and that this Jiffy Lube location clearly made errors and was trying to cover their tracks so to speak Thank you so much for your help and time
Sincerely
*** ***