Jiffy Lube

Dear Ms***:
Thank you for giving us the opportunity to address your issue regarding title through the Revdex.com complaint processWe hope that the following information and explanation will answer the issue addressed in your complaint
Ms***, we can confirm the title to the BMW 328i Convertible was originally sent to your above listed address on May 5, Your company contacted BMW Financial Services once again on October 29, to notify us you had not received this title and needed a duplicate title orderedBMW Financial Services received your payment of $for the duplicate title and ordered the document through the Connecticut Department of Motor Vehicles on November 4, The duplicate title was again sent to the above listed address on January 23,
While we apologize to hear of the issues with the delivery of the title, BMW Financial Services has continually completed our obligations to get the title sent to youWe would be happy to order an additional duplicate title at your requestHowever any potential charge, including the $for overnight delivery, for the duplicate title would be billed to youUpon receipt of the duplicate title from the Connecticut Department of Motor Vehicles, BMW Financial Services can send the title to you by Federal Express to ensure tracking is available
If you would like to proceed with ordering an additional duplicate title or if you have any questions, please contact me, *** *** ** *** ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

I've used Jiffy Lube a lot There have been problems before mostly small with two exceptions The first was when they rotated my tire they screwed in one of the Lug nuts so incorrectly that my tire manager couldn't unscrew it when I needed to get the tire fixed (nail problem) it cost me over $*** to fix that since they had to cut the lug nut off and out
But now the problem has gotten much worse and it's really really lucky for me and them that they didn't kill my car They almost did
Changing the oil means that the Oil Drain Plug needs to be very securely put back on They did not do that so my car lost EVERY OUNCE of oil It was so empty that I could see none on the dipstick I had to borrow a car to drive miles to get oil (I live out in the country) so that I could get my car into *** who fixed the problemi.ethey tightened the drain plug They also had to check my entire engine to make sure Jiffy Lube did not cause damage Luckily there was no damage But it cost me $** for oil and the check
The fact that it didn't kill the engine was so lucky for them and for me If it had I would have sued them as I'd have no way to get to work THEY would have had to buy me a new car
So now I'm NEVER ever going back, actually I learned that *** just build an oil change store I'm going there now instead of Jiffy Lube

Initial Business Response /* (1000, 5, 2016/01/27) */
We serviced the customer's vehicle on 1/5/at a mileage of 199,milesDuring the service it was noted on the customer's invoice that the vehicle had "Excessive oil Leaks" and that the vehicle was very low on oil at his arrivalThe
customer had also had his vehicle serviced previously at another of our facilities in Hesperia at which time it was also noted that the vehicle had "Excessive oil leaks" and low oilThose visits were on 5/4/and 9/28/
The customer contacted us on 1/18/to let us know that while his wife was driving the vehicle that she began hearing unusual engine noise so she pulled over and had the vehicle towed homeI contacted the customer via phone to offer to inspect the vehicle to see if we could determine the cause of the "engine noise"The customer agreed to have his vehicle brought to our service center for inspection by our ASE certified mechanicThe vehicle had been driven for weeks and miles since the serviceOnce the vehicle was at our shop we were able to determine that the vehicle had a low oil level, drain plug was tight and the proper oil filter was installed and tightThe oil was topped off and the vehicle was started to determine the source of the engine noiseIt quickly became apparent that the vehicle had internal engine noise most likely caused by excessive engine wear due to being driven in a "low oil" condition over long periods of timeWe were also able to verify via our security video that the vehicle was properly serviced on 1/5/and that the customer personally verified the oil level prior to leaving our service center the day of the serviceThis was confirmed during my conversation with the customerOur inspection of the vehicle determined that the vehicle had excessive oil leaks from the oil pan gasket, rear main seal, front seal and head gasketThe cooling system was filled with regular water instead of coolant indicating that the vehicle may be leaking coolant as well
I spoke with the customer personally following the inspection and advised him of our findings and also recommended he take the vehicle to another mechanic with the ability to remove and disassemble the engine for further, internal diagnosisHe was also advised that once the vehicle was torn down to the cause and point of failure that we would be willing to send an independent 3rd party inspector to determine if it was due to his service with us or a result of long term engine wear due to age and mileageThe customer picked up his car, declined to sign the inspection invoice and left
Initial Consumer Rebuttal /* (3000, 8, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My vehicle do not have any oil leaksI don't agree with what the business is indicatingI was told my a manager that I may have sabotaged my vechile or may have driven all the oil outI believe they are coming up with any issues to not repair my carI believe it may have been a honest mistake on the company part but dont want to claim itI will be taking the company to court for all the repairs, rental car fees and stress
Final Business Response /* (4000, 10, 2016/02/17) */
As stated in our first response and as was also explained to the customer, he must have the vehicle taken to a certified service center for further diagnosis as to the cause of the engine noiseWhen we have been notified that the vehicle is diagnosed and torn down to the point of the engine component failure we would be willing to send a 3rd party inspector to provide us with the exact cause and whether or not it is directly related to our service performed on 1/5/Until this is done, we are unable to assist the customer any further

Thank
you for giving us the opportunity to address your issue regarding the extended Maintenance
Program Upgrade Agreement for
your above referenced account through the Revdex.com complaint
processWe hope the following information will answer the issues addressed in
your complaint
and explain our position
Ms***, MINI Financial Services is
an indirect financing provider to *** ***; therefore, considered a
separate entity from this retailerAs an indirect financing company, the Retail
Installment Contract (Contract) negotiated with *** *** is submitted to *** *** *** as your lender and we are asked to provide the funds
necessary to complete the total purchase amount associated with your vehicle
While your purchase may include
optional products and services negotiated at the time of purchase and included
in your Contract, *** *** *** does not sell or
administer any extended maintenance policiesThese policies are provided by
third-party vendors and are sold through the independently owned and operated *** dealersUnfortunately, *** *** *** is unable to accommodate
your request to issue a refund for the Maintenance Program Upgrade Agreement (Agreement)
included in your Contract
Concerning
the specific Agreement included in your Contract, the Agreement specifically
states that refunds will be granted only if the covered vehicle is deemed a
total loss while owned by youWe have enclosed a copy of the maintenance
agreement for your review
If
you have any questions, please contact me, *** *** at (866) ***,
Monday through Friday, from 9:
a.mto 6:
p.mET,
or by mail at either address listed on this letter
Yours sincerely,

This entire process was misrepresented to meI was told different things by different people. I was definitely told that as long as I was renting ANY item and carrying that insurance that everything I had would be coveredI've spent thousands of dollars on those computers and they all quit once they're paid forI do a lot of business there and have/had plans of doing moreI like the people that work thereI sent this computer to be fixed - I was told it was fixedI brought it home and now you can't even turn it onI sent it to be fixed for a fan problem, now it's requiring administrator passwords. RTO did this and they need to be responsible for further damaging it. I was advised to try to take care of the issue this wayThis is too much thrown away money and I don't know about you but I sure don't have any to just toss out

Dear Ms***
Thank you for giving us the opportunity to address your
issue regarding the windshield charge that was assessed to the above referenced
account through the RevDex.com complaint processWe hope the following information and explanation
will
answer the issue addressed in your complaint
We understand from your complaint you do not agree with the
$windshield charge assessed to your account, and additionally you were
advised by the inspector from AutoVin to have the damage repaired prior to the
return of the vehicleWe regret to hear that your inspector recommended
repairing the windshield, as BMW Financial Services requires the windshield to
be free of any cosmetic damage at lease returnThis information is specified
in Section of your Motor Vehicle Lease Agreement (Lease) which reads, “I
agree to pay you any costs related of all repairs to the Vehicle that are not
the result of wear and use, whether or not you actually repair the
Vehicle.” Specifically, Section 35.C states, “non-functioning, scratched,
cracked, pitted or broken glass or lights.”
Upon review of the images from your inspection report, we
confirmed the damage to your windshield is outside of what is considered
wear and use by BMW Financial ServicesTherefore, the $charge is valid
and has been billed in accordance with your LeaseWhile we understand you do
not agree with our position on this matter, we are unable to accommodate your
request to remove this charge from your account
In your correspondence you stated you were not assessed end
of lease charges on your prior lease, because you entered into a new lease with
BMW Financial ServicesWe verified your prior account, ***, was billed $
for end of lease chargesHowever, we received a payment of $from Wide
World BMW which then allowed a full refund of the $security deposit
Again, we appreciate you may not agree with our position,
however, we hope this explanation is sufficient for you to understand that
collecting all charges are necessary to
us to provide the service our customers expectWhether the vehicle was
purchased by the dealer is not relevant to the repairs we are required to make
on the vehicle to ensure full use and safety for the next driverIf you have
any questions, please contact us at *** ***, Monday through Friday, from
9:a.mto 9:p.mET, or by mail at either address listed on this letter
Yours sincerely,
*** ***
End of Term Specialist
BMW Financial Services NA, LLC
c: Central Ohio Revdex.com

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is tentatively acceptable to me. I am currently waiting for the agreed repairs to be completed by a neutral party, once completed to my satisfaction, I will consider this complaint resolved
Regards,
Mr*** * ***

Thank you for giving us the opportunity to address your issue regarding the how we have reported your payment history to the credit reporting agencies through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed
in your complaint
*** *** *** is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified that one payment was received 30-days past dueThe payment due on December 27, was received days past due on January 27,
Mr*** in review of your account we can confirm that *** *** *** attempted to contact you by phone prior to the delinquency, on January 20, as well as twice on January 21, We apologize that these attempts were unsuccessful in reaching youAs a courtesy, *** *** *** attempts to contact our customers when accounts go beyond their payment due date, however it is ultimately the responsibility of the consumer to remit timely payments on the accountWhile we were able to speak with you on January 27, our records do not indicate that your account was to be enrolled in EasyPayIt was during that call that our representative advised of how to establish your enrollment in EasyPayOur records indicate that we received your EasyPay application dated January 30, and your enrollment was established on February 6,
Additionally, the statement dated January 8, indicates that there is a balance due of $due on your accountOn the back of every Account Statement is a notice to consumers about negative credit reporting in which it is made clear that any “late payments, missed payments or other defaults on your account may be reflected in your credit report.” We have enclosed a copy of your Account Statement for the January 27, payment for your reference
*** *** *** furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by *** *** *** be accurateAccordingly, *** *** *** does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurateIn this case, the data *** *** *** furnished to the credit bureaus is accurate
Although we empathize with your situation, as a financial service provider we are required to report payment histories pursuant to established guidelines and therefore, are restricted from changing any payment history we have correctly reportedWe have made the decision to report to the credit bureaus and must report all of our customers based upon the same criteria to maintain the accuracy and integrity of our reportingBecause we have no evidence indicating that our reporting is not accurate, we are unable to accommodate your request to remove the delinquency from your credit report
If you have any questions, please contact me, *** *** ** *** ***, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
I have gone to diferents jiffi lubes to take this vehicle before I did call them the next day and I told them in spanish what was going on and they said bring the car back how can you take a car back with no oil I had to paid a tow truck $i did ask sience they dint care about it back then a week latter call them again and they never return my calls reason way I quit calling till some friend told me to report them to the Revdex.com now I send a letter to the DEPARTMENT OF JUSTICE for help soo this will not happend to another person I call back to the manager and he never offer the help all he said bring car back or stop calling, put your self on my shoes this is not the firs time jiffi lube has problems whith customers living filters losse and people drive vehicles and letter mothor will ware off and they just answer we did our jobs pleaseeee help us I will not stop till I get this jiffy lube on their place another thing manager said do what you have to do we dont care.END OF CONVERSATION NOW THE CEO ANSWERING LETTER AND COMPLAINT HE WASNT THERE HE JUST GETING OUR MONEY AND DSNT GIVE A ABOUT US AS CUSTOMERS/

The following is the response to complaint # *** for *** *** and Rent-2-Own***'s son, *** ***, is a customer with our Rent-2-Own store and he had listed *** *** as a reference on his account***'s account became delinquent and after no success of contacting him the account
manager Debbie reached out to his mother from the information given to us by ***. *** *** told Debbie that she did not know where *** was living, but did not want him to get into trouble over the accountShe offered to make a payment on his account if we could rewrite it and get it on track*** *** said she would try and make payments to the account each month, but did not know how much because she is on a fixed incomeShe gave Debbie her credit card information and authorized the paymentThis si why Debbie has been trying to contact *** *** after not success in making contact with *** ***The account was re-wrote to get it current as instructedThe account is now delinquent againThe manager has instructed Debbie to not contact *** for anymore payments and removed her information from the account.Sincerely,Nancy D***Facility ManagerRent-2-Own

Complaint: ***am
rejecting this response because:
The advertised cost was 50% off a $not $(see invoice)
The *** *** takes qts oil
I NEVER EVER said I was happy with the managers response or that I would return to Jiffy Lube in Hill Country Village
I am a him not a her
Regards,
*** ***

Customer had a brake job on 12/13/@152,miles we replaced Front and back pads, Both rear rotors and the passenger side rotorOn 1/10/@ 157,customer returned complaining about a brake issueUpon inspection we found that the caliper pins were worn causing the glider pin not to release
which wore the bracket in to the rotorWe were able to get the parts store to warranty the rotors so we replaced them FREE of charge and did not charge for labor eitherWe charged her $for glider pins that we installed FREE or chargeUpon inspections we found that the wheel berrings were worn and need to be replacedThis has nothing to do with the brake jobThe fact is this vehicle has 157,miles on it and things are going to wear outNone of which had anything to do with our workmanshipWe tried to help this customer out by fixing a problem out of good faithTheir is nothing more we can do to help her and deny all liability for any further problems that might arise on this vehicle

Thank you for giving us the opportunity to address your issue regarding your credit application through the Revdex.com complaint processWe hope that the following information and explanation will answer the issues addressed in your complaint
We have previously responded to your credit application inquiry through a complaint with the Consumer Financial Protection Bureau (CFPB)We have enclosed the response dated February 20, 2015.
Unfortunately, we are unable to accommodate your request to disregard the previous applications you have submitted due to the details outlined in our previous responseIf you have any questions about future applications, please contact the Finance Manager at your local BMW Center

Dear Ms***:
Thank you for giving us another opportunity to address your
issue regarding credit reporting through the Revdex.com complaint
processWe hope the following information and explanation will provide you
with additional information as to our obligations to report fairly and accurately
First, to understand our position, we are not implying you
did not log into our website on December 27, The reason we included the
online account history is because you originally sent to us an email payment
confirmation on January 12, that stated a payment date of December 29,
and 1:P.Mtime stampWe have no record of this email payment confirmation
We can also confirm you did not log into the site that day
Our attached email payment confirmation verifies a payment
was made on December 30, at 1:P.MWe have a record of you logging in to
the site on December 30, Just because you logged into the website on
December 27, 2014, does not give us a valid reason to remove a delinquency
Again, there was no payment made until December 30, The payment was due
on November 30, and was therefore delinquent
BMW Financial Services furnishes account data to the credit
bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA
requires that the information provided by BMW Financial Services be accurate
Accordingly, BMW Financial Services does not instruct the credit bureaus to
remove derogatory information unless our reporting of that information is
inaccurate
As a furnisher of information to the credit bureaus, BMW
Financial Services has a legal obligation to ensure we furnish information with
both accuracy and integrityIf BMW Financial Services were to selectively
remove derogatory information and report it as not applicable, as requested in
your complaint, this action would damage the integrity of the information
furnished to the credit bureausAgain, the credit reporting system is
voluntary; however, as a company we made a choice to report, and we follow
federal regulations to report impartially on all accounts. If you have any questions, please contact me, Ryan Cave at (614)
789-7468, Monday through Friday, from FORMTEXT 9:
FFFFFFFF0000000014000B0066006C006400460072006F006D00540069006D006500000004003900...⇄ /> a.mto 5:p.m FORMTEXT ET
FFFFFFFF0000000014000B0066006C006400540069006D0065005A006F006E
, or by mail at either address listed on this letter.Best regards, Ryan CaveEscalations Team
LeaderBMW Financial
Services NA, LLC enclosures: email payment confirmation
online account history

Good morning! I hope all is well with youI received the rejection from *** *** this morningAs we noted in our original response, if they did not authorize an application to be submitted on their behalf, they need to work with the credit reporting agencies directlyPlease let me know if you have any questions at allHave a nice day,

The complaint has been reviewed by the manager Chrissy D***The account in question she believes is an account for ***'s daughter ***The account has went past due several times and has incurred late feesThe account also was re-written to be put in just her daughters name with ***'s name
removed from the account. The account since then has gone past the option to purchase at a lower price on the days same as cash offerWhen the customer does not pay the merchandise off at the days same as cash price the price will increaseThis is on the rental agreement and was explained when the merchandise was rentedThe manager asked *** to show her the receipt which shows she only owed $Chrissy D*** re-printed serveral receipts from past payments and none of them show the balance of $Dustin C*** the regional manager called on Wednesday to reach out and no one would answer or call him backThere has not been any overpayment on the account just miss understanding*** needs to contact the store for detailsThe staff would be happy to see what they can work out with her and the account.Thank you,Nancy D***Facility Manager

From: [email protected] [mailto:[email protected]] Sent: Saturday, June 04, 2:PMTo: [email protected]: Complaint ID 11481704This email is to inform you my complaint was a mistakeThere is no issue with Rent Own, so I wish to formally withdraw my complaint. Sincerely, *** ***

TO date the only complaint we have received have been through the Revdex.comWe would be happy to investigate this customer complaint but would need to get further details to support a claim of a faulty oil changePlease provide Jiffy Lube with the following: Mileage at time of failure Current
mileage Current location of vehicle Any records of inspection after failure from a licensed repair facility We would be happy to evaluate this claim, we simply need more information and would like to speak directly with the consumerI, Joe Kaspari the Customer Experience Manager can be reached at ###-###-####

On Friday, October 7, I went and had an oil change at their store Soon after, I pulled behind my parents' car to load up for a camping trip, and my vehicle would not start I took it to my mechanic to take a look at it The oil filter had never been changed and they were supposed to change it with every oil change He said it didn't look like it had ever been changed throughout all the oil changes I have had at Jiffy Lube This allowed a lot of particles to get up in my engine, causing it to lose oil pressure I called Jiffy Lube HQ and they said I needed to address the store They told me a representative from HQ would call back in 24-hours and it has been over a week I called and gave my case number and she said the rep from the store wrote in the file that the oil filter was changed and everything was fine I have the oil filter itself as well as pictures of it, and it is obvious it is not new My problems stemmed from this and I am now without a vehicle I called th

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me