Jiffy Lube

I have spoken with the manager at the Brian M**He would like for the customer to stop in and go over her payments with himAs of today there is an outstanding balance of $to pay out the accountHe would like to talk with the customer to see who she spoke to in regards to telling her that
the account was paid in full when it is notHe is willing to see what can be worked out with the customer
Thank you,

12-13- To: *** *** Resolution and Review Specialist On Dec 1, 2016 Cruz brought her vehicle to our location with a check engine light on and her vehicle was also leaking coolant. We let her know where the leak was coming from and informed her we could replace the thermostat but also let her know that service might not be the only problemShe agreed to bring her car back the next day so we could service it. That same day a few hours later her boyfriend returned to have the service doneWe replaced the thermostat and there was quite a bit of fluids covering some of the wires and other componentsI drove the car on a short road test and everything was working properlyThe customer then left only to call about a half hour later letting us know the vehicle was acting upA few minutes later customer returned and we did look under the hood but we did not disconnect or reconnect any wiring or plugsWe then contacted 3-Way Chevrolet and spoke to service member by the name of *** *** who let us know the vehicle had many issues with the vehicle prior to any service we didShe also concluded that the service we did was not the reason the vehicle was having the issues it did Pocode was detected Sincerely, *** *** store manager

Yes they caused me to miss a car paymentMy bank charges me and my car loan bank charged me
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Thank you for giving us the opportunity to address your issue regarding how we have reported your account status to the credit reporting agencies through the Revdex.com complaint processWe hope that the following information and explanation will answer the issue addressed in your complaint.As a result of our recent investigation, we immediately sent a manual update to Experian, Equifax, TransUnion and Innovis, removing the collections indicators from our reporting of your above referenced accountWe received the insurance settlement from your insurance provider, State Farm, on July 21, As courtesy we have waived your remaining $insurance deficiency balance and will report your account as terminated and settled in full.Although it may occur sooner, please allow to days for all of the credit reporting agencies to change the information in their systemsPlease note that credit monitoring services may not be directly associated with the credit reporting agencies and may not have access to the most up to date information regarding your accountIf you need assistance with any lending institution while your file is being updated, they may send a faxed credit verification request to (800) *** or to either address listed belowPlease ensure they include your signed authorization with their request.Mr***, BMW Financial Services prides itself in offering premium customer serviceWe regret we did not meet your expectations after the total loss of your vehicle and you thought we were attempting to recover more money than due to usWe hope our resolution has restored your faith in BMW, and look forward to the opportunity to serve your vehicle financing needs well into the future.We are committed to providing you with the highest level of serviceIf you have any questions, please contact me, *** *** at (800) ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Did *** have the fluid tested? If so what were the test results? Without fluid testing it is mere speculation on behalf of the technician at *** Our video, invoice and inventory records all show the correct fluid being used

From: Jiffy Lube Store *** [mailto:***] Sent: Tuesday, August 04,
9:AMTo: info Subject: RE: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #*** They issue with ** *** has been resolved and will continue to be a valued customer

Ms*** rented a 42" LED TV on 11/20/She paid $(rent, wavier and tax) for a two week paymentThe store matched her payment with weeks and days of free time making her payment due on Saturday 12/23/to reinstate her rental agreementShe received a month and days for a week
paymentHer agreement expired on 12/23/and she chose not to reinstate with a minimum weekly paymentShe returned the TV days past due and has an un-paid balance of $This has been a common scenario in the past rentals she has had in the past with Rent-2-OwnThe total in-paid past due rent on her account totals to $We have not pursued for this payment.Sincerely,Nancy D***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am not sure what number you are calling but I can be reached at my work*** Monday thru Friday. Also it was three months before we noticed it was gone since we had not had a reason to use the trailer. I have no reason to lie about the adapter. I think any business should be notified. Just mail me what you think is appropriateWe will still continue to use the Jiffy Lube in Cortez
Regards, *** ***

To whom it may concern,
I am the owner of the Jiffy Lube cited in this complaint. This customer, *** ***, contacted my manager, Oscar over three months after we had serviced her vehicle at our store. She informed him that her trailer hitch adapter and a western
CD were missing from the console of her truck and that it had happened while at our store. While her story is extremely suspect being months after the fact and that my employees have no reason to open consoles, I instructed Oscar to contact *** and pay her for a new hitch adapter
Oscar has called numerous times both contact numbers, mobile and work, that we have for ***. Each time there was no answer and he was directed to voicemail were he left messages. She was notified that we will pay for a new hitch adapter if she will get back to us. *** has yet to respond to any of our messages
We value our customers' satisfaction and work hard to give them the benefit of the doubt if there is ever a problem. We would like to resolve this matter, but are not sure what more we can do if the customer will not respond
Sincerely, Lori M***

Thank you for giving us the opportunity to address your
issue regarding the reporting of your account status to the credit reporting
agencies, through the Revdex.com complaint processWe hope the
following information and explanation will answer the issues addressed in your
complaint
BMW Financial
Services is committed to reporting accurate information to the credit reporting
agencies regarding the payment experience we have with our customersIn an
effort to resolve your request we researched your accounts, but were unable to
locate a financing account with BMW Financial Services for a BMW Our
records confirm you financed a BMW 535i Sedan and a BMW Xwith usYour
account for the BMW 535i Sedan was paid in full and closed on November 6,
BMW Financial
Services furnishes account data to the credit bureaus in compliance with the
Fair Credit Reporting Act (FCRA)The FCRA requires that the information
provided by BMW Financial Services be accurateAs a furnisher of information to the
credit reporting agencies we reported your BMW 535i Sedan account as paid
and closed to Equifax, Experian, Innovis, and TransUnionHowever, we
have not requested the removal of the tradeline from your credit reportThat
process and the time line a tradeline will remain on your credit report are
controlled by the credit reporting agenciesFor additional information
regarding the status of this tradeline please contact the credit reporting
agencies directly
Additionally, in our research we were not able to confirm
the receipt of any previous correspondence regarding the issue addressed in
this letterWe apologize, but because we did not receive any prior
correspondence we were unable to respond to you regarding your concerns
We are committed to providing you with the highest level of
serviceIf you have any questions, please contact me, *** *** ** *** ***,
Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

We have worked out a satisfactory agreement with the customer on this complaintThe customer’s payoff balance was $We offered to the customer to pay off the agreement by Saturday 10/29/for $and we will mark her account paid in fullThe customer did come in and paid the $payoff.Thank you,

They make sure the property is kept nice and are very easy to communicate with

Thank you for contacting us in regards to *** ***’s complaint.Mr*** brought his Nissan Frontier into our Jiffy Lube *** in BethelPark, PA on April 18, for a Signature Service oil change and tirerotationAccording to our company’s records this was the first time thisvehicle has
been serviced at any of our Jiffy Lube ***sDuring the tirerotation, a wheel stud and two lug nuts were damagedMr*** was notcharged for the tire rotation or oil change because of the incidentThevehicle had 13,miles on it when it was at the Jiffy Lube ***Mr***drove his truck to *** in Bethel Park the same day of the Jiffy Lube service.According to the repair bill at ***, the mileage on the truck was 13,at thetime of their repairObviously Mr*** was able to drive the truck to the***During the repair at ***, the mechanic chose to use a blowtorch to cut thelug nut off the wheel hubMr*** then drove his truck to *** *** inPleasant Mills, PAThe mileage on the truck at the time of their repair was13,The dealership found an additional lug nut and wheel stud broken andhad to be replacedAdditionally, they found the rim was damaged on his NissanFrontierMr*** returned to the Jiffy Lube *** on April 23’d with bothof his repair billsOur customer service spoke with Paul *** at BowserNissan to determine what caused the damage to the rim on Mr***’s NissanFrontierMr*** stated the rim was damaged from the heat of the blowtorch.He stated the blowtorch was not necessary to remove the lug nut because thereis a special tool that should have been usedBased on the conversation withMr*** at *** ***, our company wrote a check for the wheel stud andlug nut replacement at NTh and *** ***The check in the amount of$was mailed on May 6~” to Mr***Unfortunately our company cannottake responsibility for the damage caused by NThAs stated by the dealership,the damage to the rim was caused by the improper repair work by ***If Mr.*** had taken the vehicle to a properly trained mechanic, the rim would nothave been damaged and therefore not have to be replaced.Our company accepts responsibility for the replacement wheel studs and lug nutsbut cannot accept responsibility for the damage not caused by our company.Thanks again for contacting us and if you have any questions please feel freeto contact me at *** *** ***.***Customer Service Manager

I don't need a car from BMW, I have a carand I DID NOT apply for a car from your companyAnd if you move forward with applying this to my credit report I will take it to another levelLawyer level

Called customer and
explained to her vehicle held quarts of oilThe Group on is good for
quarts or less plus TaxI explained the invoice that it was for the extra quart
of oil at plus the tax equaled the $9.13
customer is happy and will return

Sent: Monday, March 12, 2:PM
To: info ***
Cc: ***
Subject: COMPLAINT AGAINST JIFFY LUBE STORE ***
This is to make a 2nd follthe status of subject complaint which I filed with your office last March 3, My first follwas made
last March 8th through emailSince then I have not received any reply, response or acknowledgement regarding the receipt and/or status of the subject complaint
Thank you and hoping to hear from you soon
Very truly yours,
STEPHANIE *** * ***
** * ***

I moved month ago and so far its great!!!, clean, spacious with lots of closet, my apt is very quiet

JIFFY LUBE
*** * *** ***
*** ** ***
MARCH, 2015Dear *** ***,
Thank you for informing us of the issue regarding ID number ***, and I appreciate your
followthrough.When I first received your letter, I had the manager of the store call MR*** *** right away, to see ifwe could first acquire more information and to see if we could be of any assistance to him, howeverright from the start of the phone conversation, he told our Spanish speaking manager he didn't wantany help or to speak with us and that he was reporting us to the Department of Justice in WashingtonDC, so we are unable to at least attempt to do anything for himIf you take -a look at the invoice, the vehicle in question had been here just the one time, it's a 1998Honda Accord and it has almost 200,miles on it, which we had documented on the comments aboutoil leaks upon arrival, when we see vehicles that old with high miles on them, we tend to look at themseveral times so we can familiarize ourselves with it and then document what we findIf you knowHondas, they also tend to leak oil with the miles on them as high as this oneI also don't understandwhy if it leaked the minuet he got home, why it wasn't brought to our attention the same or the nextdayWhy wait two months and then want not to give us an opportunity to look at it and remedy theissue if it was something we did wrongAt this point we are unable to do anything till we are given an opportunity to look at the vehicleAs far as working on vehicles fast and not caring, this is MrPadilla's perception, maybe because he isnot familiar with how we approach oil changesThis is a quick lube facility and that is what we are verystrong atWhen a vehicle pulls in, to employees, which each one has a job to do work on the vehicle,hence the speedWe work on thousands of cars each month and if we didn't care we wouldn't be herefor over yearsI welcome any suggestions you may have, at the end of the day, we want happy and satisfied customers,as long as they give us the opportunitySincerely,
*** ***
CEO, Jiffy Lube

Ashley never told me it was non refundable...the wide angle lens that twist onto the camera covers the light up thus, can’t be used in a dark attic to get videos of water intrusion...I specifically told them what I needed the camera for and why...only upon returning the camera that can’t be used in the dark because the wide angle lens covers the light that is located directly behind the lens once it is screwed on...I have a leaking roof so they knew I needed it to capture photos and video of water intrusion in my attic sheeting...camera did NOT work because the wide angle lens needed to capture this wide area could NOT take pictures properlyNo part is missing