Jiffy Lube

The district manager, Dustin C*** has spoken to *** *** and has offered him a pay out offer on his computer for a time payment of $plus tax and feesHe has until the 2nd week of February to honor this agreementWhen payment is made the rental agreement will be paid off and completedThe store manager was able to work with the city to return the stove back to our Ashland KY storeWe have terminated the rental agreement on the stove effective 1/20/If there are any further issues please contact Dustin C*** at the Ashland Rent-2-Own store
Thank you,
Nancy D***,
Facility Manager

I was never informed or asked if I wanted to pay for the interest portion when I made the defferals if I would have been asked that question I wouldn't have made the defferals, I would really like for the recordings of my phone calls to be listened to because apparently anything can be put into the systemIn I was informed that my loan gets interest daily but the words simple loan were never used I heard that in December of for the first time and at no time did the person I spoke to tell me anything about the interest of the defferalsNow I am being offered as a "courtesy " again payment defferals I don't know why they keep using the word courtesy if it comes with a price and as a surpriseI really don't think its fair that it wasn't even me the one who asked for it, the person offered me the defferal as a "courtesy" and no fees charged, I asked that question so many times and I called like times that same day to make sure and ask a few different people and everyone told me the same exact thing and no one said anything about any interest charges then why would I have to be penalized now for other peoples mistakes and liesI am really not happy with this like I said I am willing to go very far with this because I know that if someone wants to help me they can and not by making me pay more interest with more defferals

We have resolved this issue as of Monday July 14thThe owner of the vehicle thought we added water to the oil that was put in his car, which was not the caseAfter the Regional Manager talked with the customer they came to the conclusion that the customer’s vehicle has an engine malfunction that
is internal and is not Jiffy Lube’s faultJiffy Lube is not responsible for the engine issue due to the high mileage of the vehicle

Complaint: ***
I am rejecting this response because: the *** facility that performed the repair documented that the oil residue left on the undercarriage did not have the same consistency as the proper gear oilThe debate is centered on this fact
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

In response to the complaint#*** for *** *** we are working to fix the issueWe apologize for the time frame in fixing her bed framesWe have recently had a change in management with this storeThe new manager in our Gallipolis store has replaced of the framesHe has more on
order and should arrive to his store this ThursdayThe new manager Anthony is working to fix this issue and should be completed by the weekend*** *** can call the store on Friday morning to see if the frames came in and the store will set up a time that works best for her to deliver the frames to herSincerely,Nancy D***Facility Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I have not accepted the resolution at this point in time because they erroneously accused me of having my car repaired at the *** dealership without contacting them just so I could charge them the full amountI had my car repaired so I wouldn't destroy the engine! The cost was certainly not one I would have chosen. I appreciate that they said they would investigate the cost of them repairing the issue and await their response before I finally agree or disagree with their decision.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me - I received the check as promised
Regards,
*** ***

Dear
Ms***:
Thank you for giving us the opportunity to address your
issue regarding the title release through the Revdex.com complaint
processWe hope that the following information and explanation will answer the
issues addressed in your complaint
After reviewing this account we can confirm that our
electronic lien was registered with the state of California on August 21,
We received payoff on the account on September 25, Our lien was set to be
electronically released on September 30, When a Retail Installment Contract
(Contract) with a California title is paid off, we electronically release our
lien through the California Department of Motor Vehicles (DMV), who then processes
this request and sends the new title to the address requestedIn this case,
the paper title was requested to go to:
*** ***
** *** ***
*** ** ***
On September 30, we electronically requested our lien
to be released through the California DMVThe state of California subsequently
rejected our requestFollowing this rejection we contacted the California DMV
to research why our request was declinedWe were informed that another request
had been made outside of our company before our lien had been successfully
released from the titleAs a result of this external request, the process was
delayed and additional documentation was requiredIn addition, the paper title
will now be sent to BMW Financial Services
The required additional documentation from BMW Financial
Services was sent to the California DMV on November 5, We completed a
follcall to the California DMV on November 20, 2014, during which they
informed us they received our documentation and once it is processed, the paper
title will be released to usAs of the date of this letter, we have not yet
received the California paper titleWe will continue to follow up with the
process as required
We are committed to providing our customers with the highest
level of serviceIf you have any questions, please contact me, *** *** at (800)
578-5000, Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letter

Thank you for allowing BMW Financial Services ("BMW FS") the opportunity to respond to your recent complaint submitted to the Revdex.com ("Revdex.com") regarding how your account will be reported to the credit reporting agenciesWe hope the following addresses your concerns
Ms***, it
was a pleasure speaking with you regarding your above referenced accountWe certainly understand how important credit reporting is to our customersBMW Financial Services is committed to reporting accurate information to the credit reporting agencies regarding the payment experience we have with our customersIn an effort to resolve your request, we researched your account and verified that one payment was received 30-days past dueThe payment due on November 30, was received days past due on December 30,
BMW Financial Services furnishes account data to the credit bureaus in compliance with the Fair Credit Reporting Act (FCRA)The FCRA requires that the information provided by BMW Financial Services be accurateAccordingly, BMW Financial Services does not instruct the credit bureaus to remove derogatory information unless our reporting of that information is inaccurate
As a furnisher of information to the credit bureaus, BMW Financial Services has a legal obligation to ensure we furnish information with both accuracy and integrityIf BMW Financial Services were to selectively remove derogatory information and report it as not applicable, as requested in your letter, this action would damage the integrity of the information furnished to the credit bureausThe credit reporting system is voluntary; however, if a company chooses to report, it must then report impartially on all accountsSince we have made the business decision to report, we are obligated to do so impartially for all customers and cannot alter or omit reporting on select accountsIn this case, the data BMW Financial Services furnished to the credit bureaus is accurate
Again, we do empathize with your situation; however, we are restricted from changing any payment history we have correctly reportedIf you have any questions, please contact me, *** *** at (614) ***, Monday through Friday, from 9:a.mto 5:p.mET, or by mail at either address listed on this letter
Best regards,

To whom it may concern:
Both the store manager and I have attempted to
illustrate to Ms*** that the damage to her vehicle was preexisting
but she refuses to acknowledge the video evidence. We have sent her both the response below and
a copy of the video to review and show to whomever she chooses to help her in
identifying that we were not at fault
*See below, thank you
*** 21,
*** ***:
I took the liberty to jot down the time segments
below where the damaged area in question is blocked from the view of the camera
in order to save you some time. This
‘blockage’ amounts to 0:total seconds so I will assume your accusation still
stands that we broke your engine cover and repaired it within this time
frame. Of course, this represents the total
time of the camera being blocked so there are five total times the damaged area
is blocked; 0:12, 0:04, 0:08, 0:and 0:seconds respectively. Pay
particular attention each time the
camera is blocked as to where everyone’s hands are. I also find it interesting that we notice the
damage within seconds of opening
your hood/bonnet.
There are a few items that are unfortunate and
disappointing from my perspective as well as you indicated to me how
disappointed you are with us several times.
First, it’s unfortunate that someone damaged your vehicle and neglected
to inform you. Your engine cover was
damaged, repaired and covered up Of
course I do not know who but I do know it was not us and have also told you
this over the phone since I would never accuse anyone without having the
facts. I can tell you that if you
purchased your vehicle brand new, then it was someone from the time of purchase
to the day you brought your vehicle to usThis is who you should be upset with
and lambaste on social media. Instead,
you took the opportunity to let everyone know that we are “dishonest” and to “never take
your car to these guys! Please
share!”….and “your right they do suck!”
Second, I was very disappointed that you continuously referred to our
team members as “the big guy” and
the “little girl”. Over and over you belittled my company and
our staff and yet I continue to work for you with this document, resources and
extra time spent. With both of our
conversations I never once interrupted you or took an opportunity to debase or
defame you or your profession but in turn you exclaimed that you had “students”
that could do a better “glue job” than our employees and that we are a bunch of
liars.
The
name of the “big guy” is *** and the name of the “little girl” is *** and
both have put in years of impeccable service and work harder than the average person
would be able to fathom or comprehend. I
will refer to both of them with their actual names below
Time Segments:
09:04:37 Vehicle
enters the bay
09:06:05 Hood/bonnet
is raised
09:06:35 ***
notices the damage…seconds into the service
09:06:48 ***
recognizes/notices the damage again
09:07:40 ***
and *** blocking camera view of damaged area for 0:seconds
09:08:05 ***
points out damage to *** while he is working on the oil dipstick
09:10:41 ***’s
head is blocking the camera view for 0:seconds
09:12:04 The
Upper Bay Technician (***) blocks camera view of damaged area for 0:sec
09:15:56 Repair
Technician (***) blocks camera view of damaged area for 0:sec
09:21:47 ***
blocking camera view for 0:sec
09:22:30 ***
brings you to your vehicle to show you the damage
***, it’s unfortunate your vehicle is damaged and I’m
not sure if us showing you the damage blurred the lines of the facts but I’m in
hopes that you will review the enclosed camera footage again and then I implore
you to show it to as many people as you can to see if they agree with you or
the footage itself. My first
recommendation would be to the Service Manager of the ** ***. Then, I would have any automotive repair
facility view the damage, enclosed pictures and camera footage. Some valid questions to ask would be: How would the damage occur? How long would it take for a glue or adhesive
to cure? How long would the repair
take? Would you have to remove the
engine cover to properly glue/repair it?
Hopefully you will see that you were simply mistaken
with your assessment of who is to blame and be grateful that you are associated
with a company that will always have integrity regardless of the treatment that
is received in return
I will await your phone call
once you have had time to review everything again and with others
Best wishes,
*** ***

On July 14th of 2016, at approximately 9:20, I *** *** *** went to Jiffy Lube on *** *** an oil changeUpon arrival I was greeted by a few man *** me if I needed an oil changeI answered with a "yes"They advice me to get out of the car so they can take down my car information as well as mineI asked them how long will it take they said about 15-minutesI went inside and the man in front of the computer took my information downAs they fixed my car I went across Jiffy Lube to grab some breakfastInside the restaurant a man came to tell me my coolant needed a refill I dated," I think it was ok for now" but they went ahead and topped off my collantminutes later they were done changing my oilAs I got into the car and started the car, the check oil light popped upIt flashed for about seconds and disappearedI figured I just got an oil changed why would the light come on?" I drove about milesAfter doing my business I got into the car started the c

I took my car in for a regular oil changeThere were no mechanical issues with the car prior to the service, I just took it in for its biannual changeLater that day, the power steering had problems and the car had great difficulty turningI have had no problems with the power steering beforehandI checked the power steering fluid levels to see if the employees had over or under-filled it when I took my car in, but that was not the problemI called the Jiffy Lube a few days later to see if they could evaluate the problemI took it in, and they told me the power steering pump had gone out, and it would be $to repairI had to get it fixed, so I paidAs soon as I drove away with my car, the check engine and cruise control lights came onI took it back for them to look atOne employee checked the engine, and said it was a problem with the spark plugs and it was not their faultI had them reevaluate, and the employee later told me a part had gotten bumped during repair, causi

September 18,2015In response to complaint #*** attached please find the rental agreement which *** ***signedOn the agreement it clearly states the term and the amount of the agreement, weeks with total of $2,or months for a total of 2,And the early purchase options
on section 7which expired on 2/28/for $1,Attached with the agreement is the payment history on heraccountShe has only paid rental fee totaling to $Which is only months of payment on her 24month agreement? Also on the agreement is the address she had given the store at the time of herrental was a *** OH addressAs the agreement states in section the location of the property is atthe address shown in item above which was given to us by herAnd we must be notified of thechanges and we have the right to terminate the agreementShe moved without informing us of her newaddress or her contact informationShe would not communicate with the store by phone, e-mail ortexting or FacebookThe only form of contact we had to contact her was by her references given to us atthe time of the rental agreement took place on 10/21/We do mean harm to her family; we have noother way to contact her when she is electing to not contact the storeIf she cannot pay the paymentsthe washer and dryer can be returned to our storeShe can call the store and talk with the manager Donna about her account and what can be worked out with it

*** ** *** *** On 10/08/The Jiffy Lube * *** *** ** *** *** **completed a Signature Service Oil Change on a Ford Taurus with 99,milesThis vehicle belongs to *** ***. The service was
completed without incidentOn 10/09/*** contacted the Jiffy Lube and stated that her car had quit running in *** *** **And was at a repair shop *** *** *** *** The Jiffy Lube manager then contacted me *** *** the ownerI called the repair shop and spoke with the managerHe informed me that the engine had stopped working and upon examination they found antifreeze in the oil panI asked if there was any oil in the engine and he replied that he estimated a couple of quarts that was visable when they drained itHe reported the current mileage as 99,He also stated that they could not determine what caused the damage to the engineAfter speaking with the repair facility about the damage and realizing that the car had traveled miles since serviced that there had to be oil in the engine(A car will not travel more than 20-miles without oil.) I contacted the *** and she informed me that she wanted me to talk to her father (*** ***) as she did not know anything about carsI then called *** *** and he claimed that Jiffy Lube had not put any oil back in the car during the oil changeWhen I told him that a car could not possibly travel miles without oil, he suggested that maybe they only put in a couple of quarts rather than filling it to capacityHe would not listen to any reasonable response from me regarding the vehicle and was very argumentativeI then informed him that I was denying his claim that Jiffy Lube was at fault for the engine failure in his vehicleAnd hung up the phoneThe facts as I have concluded are that the oil change was completed correctly and that his Ford Taurus with 99K plus mileage simply experienced a catastrophic failureSomething internally simply wore out or broke causing the rupture of the cooling system and flooding the oil pan with coolant therefore eliminating any lubricating ability of the oilJiffy Lube is not responsible for the damage to the vehicle

I definitely recommend Affordable Property Management to anyone looking for an apartment that is reasonably priced and clean

The Lancaster store manager Jeremiah G*** has been trying to get in contact with *** *** in regards to the issues with his accountHe did stop into the store this weekendThe rental agreement for the bedroom was lowered the $weekly rateThey also agreed upon swapping out the
recliner and the couch for a new set at the same rate they currently have. The customer was statsified with everything when he left the store.Sincerely,Nancy D***,Facility Manager

Dear Sir Please send me your email address. Thank you Nalin

I never used the camera to take not even one picture because the light was covered by the wide angle lensYou want to speak truths, then why don’t you stop lying for oneI guess I will have to escalate this complaint further up the chain of commandsWhat is the number to your corporate office because ASHLEY NEVER TOLD ME IT WAS NONREFUNDABLE AND I NEVER SAID I WAS KEEPING IT EITHER

*** *** ***
*** *** ***
* ** *** *** *** ***
*** ** ***
*
*** *** *** * ***
*
*
*** *** *** Thank you for contacting us in regards to Ms***’s complaintI apologize for the delay in responding to your officeThe letter from
your office was the first notice our company has of any incident regarding Ms*** and her service from September 19th. I would like to take this time to thank Ms*** for being a valued Jiffy Lube customer and for making us aware of the issues concerning her recent visits to our store and the employee’s behavior. On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her serviceWe service over 50,vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve. We regret that Ms***’s service experience did not meet this standardWe have forwarded the details of this incident to our Director of Operations so we can prevent these types of issue from happening in the future. Thank you again for contacting us and if you have any questions please feel free to contact me at*** *** *** Sincerely, *** *** Customer Service Manager

Dear Dr***:
Thank you for giving us the opportunity to address your issue regarding the end of lease charges through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint and rebuttal
Please be advised that BMW Financial Services NA, LLC is a separate financing entity from the independently owned and operated BMW centersTherefore, we are only able to address issues dealing with your Motor Vehicle Lease Agreement (Lease), or your account with usWe cannot address any information that an individual BMW center did or did not provideAll issues pertaining to the performance and/or maintenance of the vehicle, as well as service provided by your BMW center, are handled by BMW of North America, LLCYou may contact them directly at *** ***
Section of your Lease lists examples of what is considered excessive wear and use, including inoperative electrical parts, scratched or pitted glass, missing equipment and scratched body parts, paint, trim or grill workThe missing cargo cover you are being charged $300.00, plus applicable sales tax, for is stipulated in your LeaseAs was advised in the last correspondence, we contacted Park Avenue BMW and they verified they have no record of your cargo cover being returned
The disposition fee of $is disclosed in Section and further discussed in Sections and of your LeaseThe fee helps cover the administrative costs incurred in transporting the vehicle to an auction, preparing it for sale and paying the auction feesAs a loyalty reward, the fee is waived if you finance or lease your next new or certified pre-owned BMW through BMW Financial Services within six months of the end of your leaseAdditionally, a lease assumption on an existing lease account with BMW Financial Services qualifies for the waiver of this fee
The excess mileage charge of $was assessed because the vehicle was returned with miles over the contractual allotmentExcess mileage is billed at $0.20, plus applicable sales tax, per mile in accordance with your Lease
We appreciate your concern about meeting your financial obligations; however during the course of the business cycle, we placed the referenced account with the third party collection agency, Vital SolutionsPlease contact Vital Solutions at (866) 312-if you would like to discuss making payment arrangements
After reading your letter and reviewing the account, we feel the charges are fair, valid, and should not be waived. If you have any questions about your Lease, please contact us ** *** *** Monday through Friday, from 9:a.mto 9:p.mET, or by mail at either address listed on this letterAgain, for payment or to discuss payment arrangements, please contact Vital Solutions at *** ***
Yours sincerely,
*** ***
Recovery Specialist
BMW Financial Services NA, LLC