Jiffy Lube

This is in response to the claim # *** with Rent-2-Own and *** ***I have spoke to the regional manager Jeff B*** in regards to the claimWe will be refunding the days of rental income to *** ***A check in the amount of is mailing out of the Rent-2-Own Corporate
officeOur apologies for any inconvenienceSincerely,Nancy D***Facility Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: I would like thinegative account removed from my credit report immediately until the claim through GAP insurance is resolved IF there is a balance owed after the GAP claim is closed and I do not resolve it within the given amount of time, then you may report it on my credit as delinquentI will not accept negative reporting when you're still waiting for a claim
Regards,
D Hayes

Initial Business Response /* (1000, 5, 2016/02/18) */
On January 27, *** *** brought her Saturn Lseries sedan to our locationUpon arrival the customer told us they had visited a jiffy lube just two days beforeThey were upset about the service that was performed and told us
they received a free oil changeThey wanted to do a tu, which they provided the parts We agreed to not charge labor due to their previous unhappy experienceCustomer also wanted his valve covers replacedUpon changing the valve covers oil was released out of the valve covers into the combustion chambersCustomer was made aware of the situation and asked us to proceed with the valve cover replacementCustomer was charged a total of $for the service along with a cabin filter and we paid for valve covers Customer was made aware of oil and coolant leaks that already existedService was performed and customer left On the following day we were notified by customer's boyfriend *** that the vehicle had stopped running and was stranded in SylmarI sent my technician out there to inspect the vehicle and specifically the service we performedMy technician concluded there was no leaks or unusual conditions surrounding the valve covers we replacedThe customer was satisfied with our attempt to solve the problem*** was the only person I talked to about the vehicle, never talked to Ms***
Sincerely,
*** Plaza-Store Manager
Initial Consumer Rebuttal /* (3000, 7, 2016/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they left us stranded for a couple days and they ensured that the car will make it to Los Angeles and back with no problemsI ask at least repair the problem to my vehicle or we want back a refund for the money that was spent on the inconvenience for being stuck in Sylmar,Ca for three days and/or for the cost of repair on the car and cost for the tow from Sylmar back to Bakersfield
Final Business Response /* (4000, 9, 2016/03/04) */
Jiffy Lube
4***r
Bakersfield Ca,
***
March 4,
Revdex.com serving Central California and Inland Empire Countries
***
To: *** ***,
Re: case# ***: *** ***
We did not tell the customer that they're vehicle would make it to Los AngelesIn fact we let them know it had leaks and was not in good conditionIn addition the customer bought his own spark plugs and wiresWe charged him only 80$ for labor the valve cover gasket was 47$Since then the customer has sold the vehicle
Sincerely,
*** Plaza-Store Manager
Tel: 661-393-Fax: ***Email-***

I hope all is well with youI received complaint id *** in the mail yesterday, and wanted to follow up with you on this oneWe did receive a letter directly from the customer on 12/10/14, regarding the same issueWe have already worked with the customer and agreed to refund the disposition
fee as a courtesyI think that we should be able to close this complaintPlease let me know if you have any questions

In response to the Complaint ID# *** with *** *** and our Amelia Rent-2-Own store attached are the rental agreementsThe original agreement with her boyfriend *** *** is agreement #*** for the dresser & mirror and night standThis agreement was written for weeks with the
day cash option of The payment history for this agreement shows there were weekly payments applied to this account with free weeks givenThe agreement # *** for *** *** is attached and it was reduced from weeks to weeks with the day cash option of The weeks for the original term minus the weeks paid leaves weeksThere was credit given for the weeks applied on the first accountThe day cash option expired on 3/3/Therefore the rental agreement will go to full termIt is our policy to have the name of the renters on all agreementsThat is why it was re-written in her nameIf *** *** has any questions in regards to this she can contact the manager at the store Brad M*** and he will be happy to assist her.Thank you,

I search around and I believe Affordable Property Management is the best property management company out thereThey manage my building very efficientlyThank you very much!

This vehicle is listed under *** ***: it's a *** *** * *** *** with 73,milesThe customer came in for our point Signature Service Oil ChangeOne of the point components is inspecting the Air FilterUpon our inspection we found the housing compartment that
contains the Air Filter was filled with acorns and leaves to the point that we have to get a vacuum to remove all the debrisAll indications was that the Air filter and housing had not been maintained or inspected in a very long timeOur facility services and inspects the air filter on over vehicles per month, by far this was one of the most clogged housing we've seenIt is conseivable that our inspection of the Air filter housing facilitated the malfunction of the mass air flow sensor, BUT the cause was the acorns and leaves clogging the housing chamberIn my professional opinion any mechanic who opened that air filter housing would have the same resultIt also did not help that the customer declined to replace the filthy clogged air filter elementAfter returning the clogged air filter at the customers request the vehicle would not run properlyWe performed a diagnosis and found the mass air flow sensor had debris in it and need to be replacedKnowing what we just experienced with the air filter We made the following offer to the customer: We would get the part for him and charge him our cost (no mark-up) We waived (for FREE) the Labor charge to remove and replace the part and ALSO put in a NEW Air Filter ($value for FREE)If this vehicle was properly maintained this would not have been an issueI believe we acted prudently, professional, and did what was in the best interest for our business

I think that this company is rude, and they are not trying to resolve this issue, they are creating a bigger issueLike I stated I did not place an application with this company, and I have spoken with a Lawyer in regards to the treatment that I'm receiving

Customer has had an ongoing issue with either the same or similar concern of the "traction control light" coming on. This dealership under its previous ownership diagnosed a traction control light 05FEBcustomer postponed repairDealer again diagnosed and verified customers of traction
control light and check engine light on 11SEPno repairs performed. Vehicle brought in for Check engine , wrench light and traction control warnings coming on 18NOV16. Vehicle verified to have concern with electronic throttle body which caused the check engine light concern and could trigger the traction control light warning. Repairs to correct check engine light $841.58. Customer elected to perform additional maintenence items on the vehicle which did put the total service work completed just over $1500.00. Dealer has reached out to *** *** to evaluate and reassess what can be done to remedy and build relationship with customer. Dealer still awaiting response. *** *** Service Manager College Station Ford

The warranty on our service has the customer return to us so we can gather the information needed to do an investigation

Dear Ms***:
Thank you for allowing BMW Financial Services the opportunity to respond to your recent complaint regarding the issues you experienced with the above referenced vehicle through the Revdex.com complaint processWe hope the following information and explanation will answer the issues addressed in your complaint
We are sorry to learn of your dissatisfaction with your retailer experienceBMW Financial Services is an indirect financing provider to the retailer with whom you negotiated the lease for your BMW 320i, BMW North ScottsdaleSince we are a separate entity from this retailer, we can only address issues pertaining to your Motor Vehicle Lease Agreement (Lease) or your account with usAll issues pertaining to the service provided by your dealer should be addressed with BMW North ScottsdaleYou may contact them directly at (480) ***However, you may also contact BMW of North America at (800) *** to discuss your issues if you are not able to resolve your concerns
Ms***, as the financial services division of the BMW Group, we are not in a position to grant concessions based on the performance of the vehicleUnfortunately, we are unable to accommodate your request to refund you the down payment or any payments submitted in accordance with your Lease
Our records indicate that your vehicle was surrendered to BMW North Scottsdale on February 25, As of the date of this letter, your account is days past due and has an outstanding balance of $1,for the February payment, March payment, April payment and late charges
Pursuant to the terms of your Lease, if BMW Financial Services determines your account to be in default, we may terminate your Lease and take possession of the vehicleIf we take possession of the vehicle, we will report the repossession to the credit reporting agenciesBecause your account balance would not be paid in full, we may also report your account as a charge offIn accordance with the terms of your Lease, BMW Financial Services will sell the vehicle at auctionWhen the sale of the vehicle is completed, your account will be updated reflecting the sale and proceedsYour final invoice outlining the remaining balance for your account will be sent to you via regular mail within to weeks from that date
If you have any questions, please contact me, *** *** ** *** ***, Monday through Friday, from 9:a.mto 6:p.mET, or by mail at either address listed on this letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In order for me to confirm the account number Ms*** is referring to, could you please request additional information from her? I can locate the account using an account number, VIN, or last four digits of her social security number. Thank you for your assistance,

June 29,
Via Internet
Cincinnati RevDex.com
Attn: Complaint
Department
Re: *** *** - #***
Dear Complaint
Department:
Thank you for
contacting us in regards to *** ***’s complaintWe received her
rebuttal comments from June 26th
The refund
check of $was cut on June 9th and mailed the following dayIf
she has not received the check as of the writing of this letter, please have
her contact our office so we can issue a stop-payment We can still offer the Jiffy Lube gift card
for $which is the amount she paid for her May 5th Jiffy Lube
serviceUnfortunately based on the facts of the claim, we cannot offer a
refund of the Jiffy Lube servicePlease let our office know if she wishes to
accept our company’s offer
Thank you
again for contacting us and if you have any questions please feel free to
contact me at ###-###-#### Ext: ***
Best Regards,
Ryan R***
Customer Service Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

During the repair the customer was clearly explained that additional repairs were needed and the customer declined those repairs. We physically showed the customer the parts that we recommended to replace Kind Regards, *** ***

To whom it may concern, Having received the complaint regarding our service on 4/20/17,I have reached out to the customer to see what can be done to solve the materThe phone number provided was for the customers father, who filled me in on what has happened so far with the vehicleI
invited them to send the vehicle back to us, so that we can do a complimentary diagnostic to determine what is wrong with the vehicle, and what can be done to resolve this matterI just spoke with the actual customer minutes ago, and the customer has agreed to bring the vehicle in today so that we can get a look at it. Having recently taken over this branch in the last weeks, I will do what I can to personally get up to speed on the matter, and rectify the situation to the best ** my ability. Sincerely, Gene G***, manager

I am rejecting this response because: the third party to which Jiffy Lube refers, checked the radiator, under pressure, and found no leaks. A note explaining the radiator test was sent to Jiffy Lube. For JIffy Lube to continue to claim that it is not their fault is not supported by the facts. There is not an internal leak as claimed by Jiffy Lube Once water is in the transmission, it is very difficult to remove. I verified this information with Gridley Ford, who indicated that flushing the transmission several times may not remove all the water. The third party previously mentioned, Auturos Auto Repair and Gridley Ford both indicate that to correct this situation, the transmission should be replaced

I am rejecting this response because I understand that when I took my car in to jiffy lube they had not done the oil change prior to me taking it to the ming storeI explained that in the first place but they still were willing to do the repair at this ming storeI would like for them to refund the money I had to spend at the chevy dealer due to the whole malfunction my car had right after the thermostat was changedWhen the assistant explained the issue he stated that the fluid looked like oil because it was the excess of the radiator fluid leaking over the oil filter which caused it to look like oilLike I said before I finally got my car back and the car is still leaking some sort of liquidSo if initially the issue was the thermostat why is it still leaking? I truly wish I had not ever taking my car to this shopI tried so many times to contact them and only once they tried calling me backi had to take it into my hands and resolve the issue with chevyThis caused me to borrow a car from someone I missed work because of itIt is my car and responsibility but I believe a simple mistake from their labor caused the car to malfunction

*I donot accept their reply !!!! I never agreed to monthly payments, I have filed complaints with Federal Trade Commission about them discussing terms of his loan and harassment of collections