John Beal Incorporated

This message is for customer's, but mostly MRJOHN BEAL! Where do I beginThis journey with this company started with roofing, perfectThen siding, gutters, and faciaI picked a special order color that had not been used before, no problem, you must wait for what you wantMy gratitude is overwhelmingThe crew Rich, Richie and Denis were amazingThese guys were polite, truthful and knowledgableIf you MR.BEAL have not met this crew and shook their hands, now is the timeYou are big and we can never be too humble to be grateful to those that make us bigYou should be thanking them, because they are the ones who make your business a successThis is a thankless job and I am sure most people complain and don't really value the hard work these guys do! I hope you get more customers like me who get it! Then there is MrLynn B***, what a great asset to your companyIf it were not for him I may not have chosen youA gentle, professional, positive man! Kudos to him and I hope you MrJohn Beal truly know how grateful you should be to have himI just hope you Mr.John Beal get to know the guys who do your work and honor and respect those that believe in you! Many blessings! By the way, you can send any customers to my address or have them call me for a reference!

John Beal Roofing has discussed this job with the customer The customer's statements are not actual factsThe customer wants money returned for no legitimate reason as stated in a recorded phone call between the consumer and the businessAs an Accredited business we must follow a code of ethics and standards of trustA few of the Standards of Trust is: 1.Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity 2.Tell The Truth: Honestly represent products and services, including clear and adequate disclosure of all material items Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.We live up to these and many more each and everydayJohn Beal Roofing goes above and beyond when we make a mistake to make it rightOne of the most important Standards of Trust we feel is the "Embody Integrity"Integrity, the quality of being honest and having strong moral principles: moral uprightnessAgreeing to provide a refund to this customer when there is and has never been anything wrong really goes against one of our company policies"Take advantage of no one and have no one take advantage of us." The customer is clearly taking advantage of us and is using the good will of the Revdex.com to do so.There is also a Consumer Code of Ethics The Revdex.com’s mission is to promote, develop and encourage an ethical marketplaceThe public shares the responsibility for maintaining an ethical marketplaceTherefore, the following Code of Ethics has been established to guide the public in this roleEducationKnow your rights and responsibilities, comparison shop, read contracts, and ask questions before you buyInvestigate offers that sound too good to be trueTruthfulnessDon’t return used goods under the pretense that they are damaged if they are notThis practice, as well as price tag switching and shoplifting (or failure to report shoplifters), costs all consumers in terms of time and moneyHonestExhibit the same kind of honesty you expect to receive from business firmsIf a sales clerk makes a mistake in your favor, point it out as quickly as you would a mistake in the company’s favorIntegrityLive up to your obligationsEnter agreements in good faith, and pay your bills when they are dueIf you can’t, inform the merchant and explain whyCourtesyRecognize that store employees are individualsTreat them as you wish to be treated.SensibilityDon’t make unreasonable demandsRespect the firm’s right to limit services and products offeredDon’t expect to get something for nothingRemember, always turn to your Revdex.com for assistance with any marketplace decision or dispute.John Beal Roofing feels that this customer not only has admittedly lied in their complaint and desired resolution but has violated a few of the Revdex.com's Consumer Code of EthicsUnfortunately, an Accredited Revdex.com business has no protection from consumers with complaints that are not factual or even trueWe understand that the Revdex.com is not a court of law but at some point, a company has to have rights against consumers that lie and attempt damage a companies name just for a refundThere are no problems with the product soldThere was no damage to the consumers propertyThere were no injuries on the job site Job was completed in a manner and time as promisedThe price did not changeNothing with the job was a problemThe consumer has asked for half of their money back for a product that performs perfectlyWe feel giving in to this type of demand from a customer and a consumer protection advocacy website is the only option for resolutionWe are willing to provide the customer with a 100% refundThe customer asked for 50%The customer will not have a warranty moving forwardWe do not wish to ever do business with this customer ever again

Our John Beal contact person was Greg B [redacted] Greg did a great job communicating to setup the process of getting a new roof, understanding insurance information, and the actual work that would be done to our home For top quality work and great customer service, John Beal is recommended This is the second time I have worked with John Beal to have a new roof put on a home

[redacted] was very courteous and easy to talk toHe was very knowledge of the products and answered any questions He represented John Beal in a professional mannerI am satisfied with the finished product so much that I have asked John Beal to install windows for me

I worked with Matt Dat John Beal, Inc He was very professional, nice, considerate and very knowledgeable I was in a time crunch and they were able to do it so quickly Their choice of shingles was very good The area around the house was very well cleaned up I would use them again in a heartbeat

Initial Business Response / [redacted] (1000, 8, 2016/01/04) */ Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) All this hiding behind your warranty when we never wanted anything for freeYes, I called for legal advise on the matter but decided not to go the route as the bill could have surpassed the amount needed to fixBut when I brought up I was trying to protect my family though legal means the manager became very very very upsetNow all I did was call to find out what they could do to help us outHe started off with legal jargonSo I'm no lawyer so I called oneNever asked for anything for freeJust to get my flashing fixed As for the tech coming back out after our complaint that the job was not up to our standard nor should be up to theirsIt was days after the workWhere I thought I sent e-mails with pics of the jobBut for some reason they didn't sentThey are still in my e-mail accountJohn Beal inc sent the same tech to inspect his own sub par jobReally the same tech is going to see a problem with this own workSo I asked for a different tech to come outHe did later that evening which was very nice of himTold us the work was "sub par" at bestHe came out when he could and he looked like some one that knows what they are doing was on our roof As for the roofer with no pride in your workI can send you pics and I'd ask you if you would want that on your houseAnd yes we are not roofers but we had another roofing professional on our roof before John Beal inc made the fixes we paid forHe had never ever seen anything like itThen after the work was done you didn't need to be a professional to see how bad it was in my opinion of coarseIf you would like pictures I have them and you can form your own opinion"Sub par at best" I hope that you are not saying that I am campaigning against John Beal IncI don't care about that company at allNothing, if someone was to ask me if I know of any good roofersI wouldn't bring up John Beal at allI would simple state no I don't As for the refund it was almost Christmas and New Years we wouldn't have had it fixed in time for the flooding rains we got between those HolidaysThank goodness I am smart enough to just say do it rightI will not accept this response because I have a vendetta but simply you have bullied us for the last timeBy calling us liarsI'm sorry you feel the need to attack customers that don't agree with you

Revdex.com Complaint # [redacted] The leak at Mr***’s home was in large part due to record breaking rain the days following Christmas day 8+ inches fell in the Greater StLouis area and as a result the city experienced devastating floods to many communitiesThis was not a normal amount of rain and was an extreme weather eventSimilar to rain totals during hurricanesAn act of GodMr***s’ home had experienced many rain events after JBI installed his new roof without ANY leaksMr***s agreed to the terms and conditions on the back of JBI’s agreement and by doing so agreed not to hold JBI responsible for consequential damagesA signature on the agreement confirms that this was read and agreed to by Mr***sMr***s even requested that the terms and conditions be alteredWe have made many offers to Mr***s without any successEven offering to have other areas in his home painted that were not as a result of JBI workmanshipJBI feels this was above and beyond and more than fair offer for settlementThere was so much rain in fact that Mr***s’ home experienced leaks in his chimney due to the chimney’s mortar needing repairWe have reached out to Mr***s via email to review quotes he is receiving for the damage to his living roomHe stated he has not yet received these quotesOnce he submits the quotes to JBI, we will review them and see if they are consistent with the damage inspected and documented by JBI In order to make sure both parties are not taken advantage of, JBI will be using Xactimate software as a standard in determining costsXactimate is a property estimating program designed for claims adjusters, contractors, and insurance carriersAdjusters are able to key in the type and quantity of material damaged for a particular claim, and using a buiprice list (one for every county in the United States)This is the same software that would probably be used by JBI’s insurance company if JBI decides to turn this claim over to our insurance carrierWe have been trying to expedite Mr***s’ claim for damages and mitigate this ourselvesMr***s was offered this solution prior to him filing a Revdex.com complaintJBI cannot accept, agree to any terms or compensate Mr***s until bids are reviewed and checked against the going rate of what an insurance company would pay out for labor and materialWe also feel that using Xactimate to determine what compensation is the ONLY fair and honest way for both the homeowner and JBIJBI cannot agree to a BLANK CHECKAfter a fair dollar amount has been agreed to, JBI suggests paying contractors of Mr***s’ choice directly to avoid any unjust enrichment opportunitiesIn Mr***s’ Revdex.com Complaint Desired Settlement he wishes to have JBI “Verify in writing that obligations of my roof warranty are met regarding my complaints”JBI already has repaired any workmanship issues that were foundMr***s already knows thisWe have not received any communication from Mr***s about any new leaksIf Mr***s would like a copy of his warranty mailed out to him again to read the terms he agreed to we would be more than happy to do thatHe also asks for cost comparison for different vents different from vents that are currently installedJBI chooses not to do any new or future business with Mr***s so we will not be providing those prices to himMr***s also makes reverences in his desired settlement for JBI to “train employees in providing good workmanship in installing a roof and flashing” and to “develop a process to ensure quality checks.” JBI is an industry leader and one of the largest in the Midwest, having installed thousands and thousands or roofs without issuesJBI has and does perform ongoing training to all of its employeesWarranties are not guarantees that nothing will ever happen in the life of a product rather that if something does happen, the company will be there to correct itThe good thing for Mr***s, he contracted with JBI, a reputable companyJBI stands by its warranties and did so in this caseJBI feels that they have gone above and beyond in its attempt to make Mr***s happyThis is the first time in the company’s history that an offer to perform more work was offered to the customer only to have the customer file a Revdex.com complaint and requests less be done

I am so pleased with the amazing job they did! The roof looks great! But even more than the roof was the customer service I receivedFrom Matt the salesman who was willing to explain everything to me to make sure I understood and was comfortableTo Tim the commercial manager who called weekly to update me on schedulingTo the amazing crew who did our roofNever have I seen such hard working respectful people as the installersBig thanks to Omar and his crew you guys went above and beyond! I honestly wish I knew more people who needed their roofs done because of the amazing service and respect my family received thank youAlso big thanks to the crane driverHe was greatVery helpful and respectful of my neighborsMy experience was top notch! Thank you John Beal Roofing!!

Matt D [redacted] and Greg B [redacted] were very professional and great to work withHighly reccommend I had some insurance reimbursement issues, but these guys helped me work through it and were very patient

John Beal Roofing makes every attempt to be perfect and every once in awhile we do make a mistake The corner pieces of siding that were damaged were not replaced promptly like the customer states John Beal Roofing excepts full responsibility for this mistake The customer's request resolution will be completed within the next business days weather permitting Again we sincerely apologize to the consumer and the Revdex.com for the inconvenience this mistake may have caused

Complaint: [redacted] I am rejecting this response because: A professional company does not stall or delay a customer from receiving a refund The price of the roofing went up several times after work started I am an unsatisfied ex-customer of John Beal I do have the right to contact the Revdex.com and to file a complaint Sincerely, [redacted]

The problem was resolved to everyones satisfaction and was not related to John Beals work on my roofThe manufacturers product was the problem and the John Beal people were very helpful Gregory B [redacted] got us a copy of our roof order for insurance purposes

I recently had a new roof installed by John Beal Inc. I am so pleased with the job they did. And my salesman, Nick M [redacted] was so nice to work with. He met with myself and the gentleman purchasing my house. He was so informative and helpful. When I paid my balance, and set up the guarantee the gentleman I dealt with, Greg B [redacted] was equally helpful. I would highly recommend this company to anyone needing roofing done.

From the salesman, Nate R [redacted] to Greg B [redacted] , Business Mgr, and all in between, I have had an excellent experience I would highly recommend the John Beal Inc team as the best value I could find, as well as the ongoing professionalism and courtesy extended to me at all levels In fact I have already made a recommendation that resulted in a contract

Complete roof replacement in Chesterfield, MO. Very good experience. Staff was thorough and professional. Sales rep Jeff H [redacted] a pleasure to work with. Business manager Greg B [redacted] - top notch!

John Beal Roofing installed a complete new roof on my house After the job was completed, there was a 6-foot long hump in the front of the roof that looked like a 2xthat had been shingled over After many calls and visits from John Beal employees, they all agreed there was a bulge and told me a variety of reasons for it, but would do nothing to correct it They finally told me to wait days and maybe it would improve The days expired several weeks ago and there has been no improvement I am stuck with the bulge in my roof

We were very satisfied with the work and materials All the workers were very courteous Rich Downey and Greg Reatels were very professional in assisting us in making decisions on what needed to be done

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I selected JBI over four other contractors to inspect my roof for damage, help with my insurance company inspection, remove and replace the roofing material, and clean up the debris from the installation. I worked with Bill M [redacted] on the job and Greg B [redacted] as Business Manager. Both were very congenial and easy to work with. Bill always returned calls promptly that he couldn't take in real time. He even arranged for me to contract with another company for some work that had to be done before my new roof could be installed. He saved me 50% on that job. Greg lead me through the paperwork like an "OLD PRO". We finally came to an agreement on the cost and the method of payment. He was very easy to work with. John Beal Inc. - St. Louis is an excellent contractor to do business with. I heartly recommend them .

My experience with John Beal Roofing was OUTSTANDING *** *** came to my house to give me the estimate Mr*** is AWESOME *** did the actual repairs to my roof *** is TERRIFIC I highly recommend this company I was so impressed with their INTEGRITY and PROFESSIONALISM Very pleased with the QUALITY of their work Dealing with this company was an AMAZING experience from start to finish No biling hassles Everything was GREAT