JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase never provided a resolution to my original complaint. They had someone contacting me, providing a suggested next step to take, however, that step did not resolve the issue.  I have requested for Chase to keep this case open until a future date where a real resolution can be reached, rather than a process in which different departments in Chase (Executive Office and Credit Department) just pushed the responsibility to each other in preventing a resolution to be reached.  In addition, it was a waste of my time, AND, it was a big humiliation.  It is unbelievable that Chase would treat a long-time customer with a credit score of 800+ in such manner!!  In case Chase left brain can't connect with the right brain--I do NOT need another credit card from them, I was only following THEIR instruction to get a credit card that they instructed me to get to resolve this matter!
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was contacted on 1/12 by [redacted].  I was told I'd be contacted within 24 to 48 business hours.  8 days later, no response.  Nothing has been resolved.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 18, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer...

on April 17, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A member from the Chase team did not address my issues nor my concerns. She only made numerous excuses for why it took 2 days, 2 of my lunch breaks from work, and 2 2 hour calls to accomplish absolutely nothing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase didn't accurately resolve the complaint NOR try to act on behalf of their customer. They didn't try to understand the situation nor did they take the time to investigate with the company involved. The woman at the Executive Office was by far, worse than those in the Call Center and it's unfortunate she's at the level. Working with the Department of Labor, I understand the importance of a full investigation. I will forward my response directly to her.

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on August 18, 2015.  In order...

to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, Executive Office

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 3, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
font-family: Georgia; font-size: 10pt;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I disagreed with their response. Because their response favored merchant and did not answer what I asked in my original complain to Revdex.com which are as follows:1.       I asked Chase to get some proves from the merchant whether I arrived at the gate after the merchant had close the gate. For example video clip at the gate area of Dubai airport at boarding time time, recorded announcement at Dubai airport that will show and prove at what time I arrived at the gate and how many time they called us at Dubai airport. Chase did not present any evidence.2.       In the letter dated Aug 06, Chase mentioned that the Dubai airport took on the silent initiative in 2010. But we passenger did not know that at all. Importantly it was not written on any of the boarding passes and tickets.  Chase ignored this issue and favored merchant.3.       I also informed Chase that why (1) Emirates made no effort to locate us at Dubai airport, (2) did not announce our name (3) did not announce that boarding has started and closed. Chase avoided answering these questions.4.       It is important to note that no announcement were made prior to boarding and before the gate is closed. It is true after checking the flight status board, we arrived at Dubai airport on August 23, 2014 and we showed up at the gate with valid boarding pass/tickets prior to flight departure. But the gate supervisor did  not allow us to get in the flight. This is how Emirates broke their contract by not performing and did not bring us back to Detroit. As a result the service was not provided by Emirates from Dubai  to Detroit.All the above evidence clearly shows that  it should be a service and merchandise dispute and Chase  should issue a partial  credit to my account.  But Chase was unable to give a credit.  To resolve this issue I am seeking critical/legal help from Revdex.com to get refund from Chase bank.Thank you very much.Best regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a letter from [redacted] stating that Chase was  unable to remove the  negative reporting and the  reason being I failed to pay $19. I set up a payment plan with chase on March 15th. During my conversation with the Rep I set up 12 automatic payments. I asked to make payments so the whole balance could be paid off. He said he was not allowed to do this and that "only a maximum of 12 automatic payments was allowed" I then requested that he call me back to set up more payments to which he replied he would try. I told him my intentions to pay off this debt. At no time did Chase call me or try to reach me regarding this debt. I received no bills or phone calls. So I did not refuse to pay this bill. I am surprised Chase was unwilling to have their Reps contact me and yet they put a limit on how many automatic payments I could make. Considering the fact that Chase received bailout money from the tax payers like me they should allow their Reps to call clients and allow  automatic payments to be recurring with no limits. So for $19 Chase is willing to let me have negative reporting on my credit report. I am willing to pay the $19 to Chase.  Thank You
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 02, 2016. They should receive our correspondence within 5 to 7...

business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.
Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The charges have not been removed from my account.
Regards,
 
 
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This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 07, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 25, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 23, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 22, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase only offered an  apology for this matter. No real remedy action is done,  e.g.  issue me the bonus stated in the promotional mail. This is not an acceptable business practice. 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 10, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 21, 2015. They should receive our correspondence within 5 to 7 business days.  In order...

to protect consumer privacy, they have been advised they may share the response directly with you.