JPMorgan Chase Credit Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a 15 page document please refer to this document for detailed information.  For example the first page of the attached document Chase claims I was offered two return flights on Sunday April 12th 2015 or Tuesday April 14th 2015.  Both of these offers were unacceptable.  The flight offered on Sunday April 12th 2015 would have actually gotten me home Monday afternoon when I needed to be at work, which also makes the offer for Tuesday April 14th also unacceptable.  If the flight for April 12th would have been suitable then I would have taken it and NOT spent over $2000 on two one-way tickets.   If Chase Travel would have provided [redacted] Airlines our contact information in February none of this would be an issue because I would have made the correct changes before I even left the country.  Chase Bank and Chase Travel did NOT pass on the customer contact information to [redacted] Airlines and I was never contacted to make the necessary changes to my travel plans. In the first page of the document Chase claims they cannot cover services rendered outside of Chase Travel!!!  Manzanillo (ZLO) is a tiny airport, there were no other options of getting home.  I'm NOT asking Chase to refund the extra day of transportation, hotel and food I am asking them to pay for the return tickets since they sold me a faulty product that unbeknownst to me was cancelled simply because Chase did NOT give my contact information to [redacted] Airlines and again if Chase had provided this information I wouldn't have invested over two months of my time and energy to pursue this issue of negligence and arrogance!!!Chase did NOT refund $593.10 [redacted] Airlines refunded this portion of the cancelled tickets.  Chase did take over 5 weeks to process this refund.  I AM ASKING CHASE TO REFUND APPROXIMATELY $1406.90 USD I HAD TO SPEND TO GET HOME.  $2000 - $593.10 = $1406.90 If Chase fails to comply with my demands I will be contacting both the state (WA, [redacted] Attorney Generals in regards to this issue.  
Regards,

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 26, 2015.They should receive our correspondence within 5 to 7 business days.  Inorder...

to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer by mail on April 1, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Response received from the business in this site does not address the matter at all, after sending them numerous communications. The business did not even consider that that there was bugs in the system of the supplier and did not even consider several email communications which clearly demonstrated inability of the supplier to fix their systems and internal procedures. The business put all fault on me and I am not happy with the results of such investigation. For those who use chase credit cards, I do not recommend making expensive transactions using this card, as they could never can refund to you if something goes wrong with the business.  Never rely on the contract part that says 100% purchase protection - 100% fraud protection. These are mere promises which never work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Apparently, there is no response in the complaint from Chase.

I Reject this and I don't want anything to do with JPMorgan Chase Bank anymore

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any kind of response from Chase. All I have been given is the runaround and lied to.
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 25, 2014. They should receive our correspondence within 5 to 7 business days.  In...

order to protect consumer privacy, they have been advised they may share the response directly with you.

Turns out that opening the Revdex.com case was necessary to bring the issue to the attention to the proper party. 
Aside from the horrific customer support prior to receiving correspondence in reply to my complaint, the representative that called me regarding my complaint was most helpful and resolved the issue in a timely manner. Would have liked to avoid the complaint altogether, but in this case it proved to be futile to resolving the issue.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 4, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on Dec. 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect...

consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 26, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 22, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 15, 2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

my southwest airline mile still has not been placed into my account waiting on 25,000 miles
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 3, 2015. Theyshould receive our correspondence within 5 to 7 business...

days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 17, 2016. They should receive our correspondence within 5 to 7 business days. In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response I received is totally irrelevant to the case that I filed here. Pls go through the case once again and also the response you provided. This is so frustrating.