JPMorgan Chase Credit Card

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 18, 2015. They should receive our correspondence within 5 to 7 business days.  In order to...

protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 29, 2015. Theyshould receive our correspondence within 5 to 7 business...

days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[J{ Morgan Chase's Executive Office promised to send me a letter and written confirmation that I was an authorized user on the account from 2002 until February 9, 2016., that I was authorized to make all the purchases I made on February 9, 2016, and that the primary made a falsified fraudulent charge claim and that the claim was rejected. The primary account holder filed a civil law suit against me for using the Chase Freedom Card that I was an authorized user of, claiming I illegally used it by stealing his idendity and suing me for $7,500. I need JP Morgan Chase to release to me in writing the statement they promised to give me, stating all purchases I made on 2/9/16  were legal and I was allowed to make them, and that [redacted] was the primary account holder and made a falsified fraud report that was rejected, and [redacted] took me off the account, and I also need an entire history of the account linked to my name. I am now being illegally sued because JP Morgan Chase refused to keep a promise to mail me a letter confirming I was allowed to make the purchases, and [redacted] was responsible for the payment. If JP Morgan Chase refuses to write me this letter immediately, I will have to subpeano the records or sue JP Morgan to obtain these. ]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Chase said that there is no record of my call to Chase Credit card but I know I have contacted Chase to find out when the Promotional APR of 0% is gonna end. Chase and other businesses randomly record calls made by their customers and if my call did not get recorded, then that is not my problem. I'm good at maintaining my financial records and if I make a BT, first thing I do is to find out the last day when the promotion ends to meet the full-payment deadline. And I did the same with Chase credit card as well. If the CS agent is giving me wrong info about the ending date, then that is an issue on their end. Since I'm not at fault in this matter, it is reasonable for me to ask Chase to refund the interest charges. I've already cleared the full balance on the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The explanation I got was simply "We decided to close your account but we can't give you a reason why." How is that a valid response? I asked several times if a logical answer can be provided, and every time the response was "This is all we can say and this is all we see on the account." !!?? Who can answer the question why a customer of 17 years, with excellent credit, no outstanding debt and several Chase accounts on his name was cancelled service?!
Regards,
[redacted]

Tell us why hereTell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business...

days.  In order to protect consumer privacy, they have been advised they may share the response directly with you....

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 22, 2015. Theyshould receive our correspondence within 5 to 7 business days.  In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 27, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Today is 9/1/2016 and I still have not received Chase's correspondence.
 
Chase has not yet responded to us.
 
 
 
Regards,
[redacted]

Never received the responed 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A satisfactory response would be to refund the amount of the price protection claim and update the language in their benefits guide. I advised Chase that I am currently traveling for an extended time and will not be available to receive responses physically mailed to me. Chase's customer service is extremely poor with this matter and the issue I had regarding constantly declining purchases made while abroad. I've also informed Chase my intentions of closing this credit card and they showed little effort and trying to retain my business. 
Regards,

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on JUNE 18, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 20, 2015. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you.

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 18, 2015.They should receive our correspondence within 5 to 7 business days.  Inorder to...

protect consumer privacy, they have been advised they may share theresponse directly with you.  Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
During the call on 4/14/14 , [redacted] kept on talking over me whenever I repeated I just asked them to cancel the application.  She totally ignored that fact that the customer service representatives misinformed me about the credit card account not showing up in my credit report even though I repeated it during the call.  She also ignored that fact that my credit alert should prevent Chase from opening a credit card account if I requested to cancel the application during the same call where they verify my identity. 
Then I asked for alternative solution like reopening the same credit card account, so it will show up as active instead of closed in my credit report.  Without putting any effort of doing any research, she just said she didn't know and told me to talk to the credit bureau.  Is that a behavior of a Chase employee who handles complaint?  Isn't it her job to address customer's concern instead of pissing off customers and push responsibility to other agencies?
It seems that her job is to close the case as fast as possible, not solving it; and talk over a customer, not talk to a customer.   Basically, she talked over and ignore anything during the call and the recordings that would prevent her from closing a complaint as fast as possible.
I insisted to talk to her manager several times, but she refused to transfer me to her manager or give me the manager's contact information.  She instead gave me a mail address to send my concern, but she told me that she will be the one who receives the complaint from that address.  Is that the Chase policy for not letting a customer to request to talk to a manager?
Next step: file complaint to Consumer Financial Protection Bureau, and ABC News - 7 On Your Side.

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 16, 2014. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer...

privacy, they have been advised they may share the response directly with you

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 11, 2016. They should receive our correspondence within 5 to 7 business days.  In order to protect consumer privacy, they have been advised they may share the response directly with you. Tell us why here...

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October14, 2015.They should receive our correspondence within 5 to 7 business...

days.  Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you.