JPMorgan Chase Credit Card

Review: I recently made a Western Union money transfer transaction using a Chase Freedom credit card. I was not aware that this kind of transaction would be treated as a cash withdrawal by the credit card. It was a lapse on my side to have not known this. However, this was the very first time of such an occurance. This transaction resulted in a $30 withdrawal fee and a change to the APR. I called up customer care to try to have it reversed with cash ready to pay off the amount. However, they sstraight declined it. This was an honest mistake and I find it a little harsh to be penalized for something done without knowledge. Mistakes happen, one warning would be very helpful.Desired Settlement: If you can atleast have the $30 reversed this one time (although I know it might be hard to get the APR back), it is really appreciated and this shall not happen again. Thanks!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 7, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me.

Review: Chase is charging me for over $400 of charges to PayPal. PayPal claims my 13 year old son has a Paypal account and has been making the charges from software companies. But they won't tell me what was bought. My son says he has not made any charges. PayPal also won't provide me the account which they claimed my son used my credit card. I have explained the situation to Chase several times and they took the charges off initially but reinstated them on my last bill. I would make a complaint out against PayPal but since your website lists numerous PayPal firms, and I don't know which one to make the complaint out against.Desired Settlement: I would like the charges deleted.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 14, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid my "amount due" several days early. The payment cleared my account, and Chase even sent an e-mail YESTERDAY stating the payment had POSTED. This morning the card declined a less than $20.00 purchase, and online it shows I have ZERO available credit. EVEN if I hadn't made a payment there is no reason a $20.00 should have been declined. I called to inquire and the person I spoke with told me my payment had not posted yet. I asked her why Chase sent me an e-mail stating the payment HAD posted, and all she could tell me was that the payment had not posted yet. She then told me the reason was that Chase has had problems with my previous payments. I told her this was my VERY FIRST payment, so that could not be true, she then changed her story and said it was because it was a new account. I asked when the amount would be available and she told me July 06. I asked to speak to a Supervisor. [redacted] came on the line, and while she was very polite, she offered no solution or acceptable explanation. [redacted] told me there was nothing that could be done until tommorrow when Chase can talk to my Credit Union. What is there to talk about? THE PAYMENT HAS CLEARED! THE MONEY IS ALREADY OUT OF MY ACCOUNT AND CHASE HAS IT! WHAT IS [redacted] GOING TO ASK? This is 100% UNACCEPTABLE! Not only is Chase tying up my money and available credit, they embarrassed me by declining the $19.00 charge this morning, and there was NO grounds for that whatsoever! If this is how Chase treats a new customer I can only imagine how horrible the service will be six months from now. I refuse to allow Chase to tie up my funds. I expect either a refund of my payment immediately (and I will wait until the due date to pay it) or I expect the payment amount to be available when it clears my bank (which would have been yesterday) Last night I placed an online order for $321.41, thinking that since my payment had posted would easily clear and post to my credit card and it will probably be declined as well.Desired Settlement: DesiredSettlementID: Refund

Refund my payment in full. I will make the payment by the due date, but at least I can use the money myself instead of Chase holding it early and keeping me from using it.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase closed all of my credit card accounts (5 in total) and took away my earned accumulated reward points (approximately 56k points) with no notice nor opportunity to redeem them. This was done without my prior knowledge. When I spoke to a customer service representative they informed me that it is the company's policy to cancel all accounts of "high risk customers." The reason that I was considered a "high risk customer" was due to the fact that I have a total credit limit in excess of $40,000 which Chase approved. I have been a good customer for 7 years and pay off all my outstanding debt each month which is always significantly less than my credit limit. It makes no sense for them to close all of my accounts. Instead, they could have reduced my credit limit. I would hope to resolve this situation as quickly as possible since it is negatively affecting my credit.

Obviously, Chase's closing of my account after my legitimate accumulation of points is Chase's unfair and deceptive attempt to simply avoid paying their promised rewards. They advertised rewards and then closed my account to deny redemption of their promised rewards points that I had legitimately obtained. If not for that reason, then why did they not pay me these rewards that I earned?

I ask that Chase reinstate my accumulated rewards points to allow me to redeem them despite my account being closed.Desired Settlement: I ask that Chase reinstate my accumulated rewards points to allow me to redeem them despite my account being closed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 3, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I made a payment 10 days late on my credit card and then made a second payment for the upcoming month early such that two payments were made before the next billing cycle. This should have brought my account current with Chase before i.e. past due payment + current payment. Chase instead appears to have applied my current payment to the late fee allowing the account to continue with new past due amount and current payment owed. It was my understanding that companies cannot charge/process fees as "payments" but must add them to the balance.Desired Settlement: Based on this behavior, I want the fees reversed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Recently I was approached by Chase Branch manager regarding opening a credit card with them. I was not interested at first but was told I was getting a free APR for 15 months and free transfers for the next 60 days. After not showing any interest in opening another credit card with Chase I was told that I will be able to transfer any existing balances from my husband’s Chase credit card into a new one if I decide to open it. Even though I was not really interested I said I am going to talk to my husband and come back if interested. I did come back a few days later and asked again if transferring balance from my husband Chase credit card into my new one will be possible and again I was told yes. Then I decided to go ahead and open it. When I was ready to do the transfer I was told by my credit card customer service representative that transfers from Chase to Chase are not allowed and I won’t be able to proceed. I talked to the manager and was told that there is nothing she can do about branch manager giving me incorrect information and basically they will not honor the original agreement. I told her that I was not given any paperwork either when I opened that card so I really didn’t know that transfers like that are not allowed. I explained that the branch manager gave me this incorrect information not once but couple times and I feel like I have been lied to. Unfortunately, customer service manager was not able to help me as like she stated, she cannot take responsibility for what is being said at Chase branches.Desired Settlement: I would like for Chase to accept the original agreement and allow me to make that transfer or to add free APR for 15 months on my husband credit card if that transfer won't be allowed. I think they need to take a responsibility for giving me incorrect information. This is not fair to me the customer as I wasn't even interested in getting any new credit cards. I was approached by them trying to convince me to get a new credit card and when I was showing no interest, they told me what they needed to tell me so I would change my mind. Now, no one cares that they gave me incorrect information and keep telling me there is noting they can do. I think just because they lied to me, they should allow that transfer because obviously they lied to me. What kind of practices are these??

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Dear Madam or Sir: Since May of this year (2013) I have been sending a demanding letter to Chase requesting relevant documents regarding a claim (Account Numbers [redacted] or [redacted] in my credit reports, unfortunately up until now Chase has provided nothing to me and in response to my letters they are asking about complete account number which has been provided to them more than once and it is based upon Chase’s own documents. Chase has been verifying this alleged item with the Credit Bureaus every time that I disputed it. The question is, if Chase does not have account number by which Chase has been reporting this item, how and based upon what Chase has been verifying this particular item?!

How could an account be reported “Written Off” and then at the same time be claimed as “Settled for Less than Full Balance”? This is just one of their inaccurate reports regarding this item; there are some other damaging reports within my credit files about the same item. I am appealing to you in order to convey my message to leadership of Chase. May be the CEO’s office does not know how their employees are treating people. Please assist me in this matter in order to correct my credit files. It is unfortunate that institutions such as Chase play this kind of games with people and break the law every single day. I am hoping that this notice will solve my problem before I appeal to office of Department of Consumer Protection.Desired Settlement: I would like to request the reported item to my credit file be removed or be corrected as "Paid in Settlement".

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: while I was out of town, my 7 year old son had purchased $80 worth of [redacted] on my chase credit card without permission. I called [redacted] the same day because I noticed the charge on my mobile chase app where I track balances. [redacted] said they would refund the points and take the card out of the system where it cant be used anymore. they assured me this would take care of the issue and no more charges to could be added and once I get home, I could add proper security settings to block access to the [redacted]. the next day, before I had returned home, he was able to make the same charge again. I called [redacted] and they said there was nothing they could do and I would have to dispute the charges with my bank. I called chase and explained and I was informed that it was not a valid charge and they would get the money back for me no problem. I was told that my son is not an authorized user so any charge he was able to make would not be valid, and that since I had just been refunded, it would prove the company should have acted to stop future transactions. shortly after my dispute was put in [redacted] removed the points and the charge. 3 months later I call to check on this with chase and they informed me that the money had been rebilled. I was told there is nothing they can do. I informed them that the product was taken away, and I was now billed. I said that when they took the points, I was ok with that since the charges had been removed. I said they have effectively stole my money if I am being rebilled. to which I was told there is nothing they could do. this goes completely against their statement of fraud protection and being an advocate for their customers. if this is posted publicly, people: stay away from chase.Desired Settlement: this should be refunded to my card since I dont have a product and I was told not to worry, this is a clear and cut case that will be refunded.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 21, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We had a balance owed in early 2009, we signed up with a debt settlement company & started making payments. All of a sudden Chase sends us a 1099-c cancellation of debt. We paid off the other company we made payments to, but Chase wouldn't talk to us. This went on for three years till we bought a house. The escrow company wanted us to try and work with them again. Same result. They were claiming we were 36 months past due with 120 days late on our credit reports. Three years later and after the Federal Trade Commission told them they were in violation of the Fair Credit Reporting Act things have not changed. This Charge Off in their words is now 70 months late by at least 120 days on each month. After trying again this morning nothing has worked. I only asked them to stop reporting the 120 day lates. Please help. Sincerely. [redacted]. We are happy to give Acct numbers if needed.Desired Settlement: Eliminate the 90 and 120 day lates for the past six years.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

We paid in full this Credit Card!!!Yet in A few weeks we received a bill of over 41.00 an change!!We called Several Times asking to Speak with a Manager.We spoke to [redacted] .We were told the over X amount of Dollars they received did not come the 3rd ,but was received on the 7 to.Therefore it is a late fee of 41.28 left to be Paid!!!We will Never Ever Deal with this Company Again!!!!And we Highly Recommend that Other Consumers Beware!!!! Chase Credit Company wants to Keep You Owing For Life!!!Don't Be Fooled!!!

Review: I RECEIVED A $99 YEARLY MEMBERSHIP FEE FOR THE CREDIT CARD AT CHASE BANK (SOUTHWEST AIRLINES RAPID REWARD CARD) UNEXPECTEDLIY LAST WEEK; I CALLED CUSTOMER SERVICE THERE AT 1-800-792-0001 AND COMPLAINED THAT I WAS CHARGED A MEMBERSHIP FEE FOR MY PREVIOUSLY FREE ANNUAL FEE VISA PLATINUM CREDIT CARD WITH THEM;MY VISA CREDIT CARD NUMBER ACCT. NUMBER ENDING IN X6768. SO, WHEN THEY SAID THE ANNUAL FEE CHARGE IS PERMANENT TO ME BEING A CUSTOMER, IT WAS SHOCKING, SO I CLOSED THE CARD BY PHONE. IN THE SAME REFRAIN, THE REPRESENTATIVE STATED THAT WHEN I CLOSED THIS ACCOUNT (ON MONDAY, SEPT. 28, 2015 BY PHONE) THAT THE ANNUAL MEMBERSHIP FEE OF $99 WOULD BE REFUNDED! I TOLD THEM I WAS OPPOSED TO A $99 FEE FOR MAINTAINING THIS ACCOUNT AND WHEN I CLOSED ACCOUNT, IT WAS STATED AS REFUNDED TO ME FOR THE PURPOSES OF UTTER DISSATISFACTION THROUGH MY ACCOUNT CLOSURE. I RECEIVED A CLOSURE STATEMENT BY US MAIL TODAY THREATENING ME THAT I OWE $99 FOR CLOSED ACCOUNT AND THAT THEY WERE FURTHER THREATENING AND HOLDING THE ACCOUNT FOR FOR FURTHER ACCRUAL CHARGES OR SO-CALLED AUTOMATIC CHARGES WOULD STILL POSSIBLY GO THRU TO MY ACCOUNT. I DO NOT HAVE ANY AUTOMATIC CHARGES AND THIS IS IMPOSSIBLE FOR FURTHER CHARGES WHEN I HAVE TERMINATED THE ACCOUNT FROM BAITING AND SWITCHING ME THAT THEY HAD ANNUAL FEE FREE MEMBERSHIP TO ME.Desired Settlement: REUND $99 ERRONEOUS ANNUAL MEMBERSHIP FEE WHEN I HAVE CLOSED THIS ACCOUNT AND HAVE NO FURTHER CHARGES EVER! INCIDENTALLY, I WAS TOLD BY THE CHASE BANK REPRESENTATIVE THAT THE FEE WAS TO BE REFUNDED BACK TO ME WITH MY TELEPHONE COMPLAINT TO THEIR CUSTOMER SERVICE DEPARTMENT. I DO NOT WANT A CREDIT CARD WITH THEM! THE $99 FEE NEEDS REMOVED IMMEDIATELY!

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on October 16, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: I purchased an item on Amazon for $399 using my Chase United Explorer card. I found an advertisement for the same product listed at $299 and sent in a screen shot of the advertisement, per Chase's instructions, to receive a Price Protection benefit, a part of my credit card's benefits, of $100.

The "Benefits Administrator" who is not a part of Chase, determined that I was only eligible for a partial benefit because the advertisement indicated that the item was low in stock. They cited the rule in the terms and conditions that indicates that items listed as a result of limited quantity are not eligible for a full payout of the benefit, and sent me $50.

I positioned with the Benefits Administrator that it is not okay to determine that the terms "low stock" and item advertised as a result of "limited quantity" are the same thing. As far as I can tell, my contract does not stipulate that low stock is one of the restrictions of the benefit. In my opinion, something that is in sale, and low in stock, is not a limited quantity item, and a consumer would still be able to buy it at the sale price, even if it ran out of stock, though they may have to pay for expedited shipping. No part of the submitted advertisement indicated that the sale was subject to the quantity of items in stock.

I have spoken with many many people within the company of the Benefits Administrator, a company who says they represent Chase, but Chase says is not part of Chase. I have argued with both Chase and the Benefits Administrator that my contractual terms are being violated. Chase says to talk to the Benefits Administrator, and the Benefits Administrator tells me to talk to Chase.

Ultimately I have a contract with Chase that is not being honored. Multiple representatives from Chase have heard my story and indicated that they agree with my position, and that the terms are not being executed properly. However, everyone at Chase also indicates that they have no avenues to help me. Additionally, Chase isn't taking responsibility to honor the contract that they have with me, and the Benefits Administrator has indicated that there is nothing that they can do and that their stance is that items listed in low stock, and items listed as a result of limited quantity are identical.

Yet another case of the big banks taking advantage of people. Not following the rules to make more money, while the consumers get hurt. You cannot modify the terms in a terms and conditions statement, then put the customer in this endless maze of phone calls so that they have no way to fight for the company to ethically execute their obligations.Desired Settlement: I would like to receive the $50 to which I am entitled by the terms and conditions. I would also like for Chase to indicate that the Benefits Administrator has been instructed to follow the terms and conditions as listed, and not to modify those terms at their whim. I don't want other people to have to go through the same bureaucracy that I have, only to find that the company doesn't have an interest in helping the customer, even if they have followed all of the rules, and done the right things. I

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 22, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

Review: I signed up for a amazon card VIA the internet, I used the card, I thought there was Zero APR for 16 months, so, I withdrew $1200.00. Now they are charging daily interest of 19.99 % on that cash withdrawal and 14.99% on the purchase of an IPod. I called them to confirm with them how much money it's going to cost and it's $103.00/month for the cash advance, and $41.91/month on my purchase. I believe that's erroneous charges!! Talk about out too make a buck. Not fair to poor people.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Lower the APR. to Zero percent interest for 16 months without the hidden fee's of $70.26. I only can afford the $1,191 I withdrew, and the $326.73 I used to purchase the IPod. I am disgusted, Chase.com. The promise they made when I signed up was not the deal I received.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: unauthorized transunion credit report inquiry dated 01/28/2013 02/13/2012Desired Settlement: remove inquiries from credit report

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: chase is beyond 7 years reporting of a "charged off" credit card status on my credit report and beyond the statue of limitations for both new jersey and idaho. My family endured allot to recover from the financial crissis of 2006 - 2008 as I was a truck driver and faced with a reduced work schedule of 50 to 20 hours a week for work.Desired Settlement: Please remove the charge-off from my credit report as per instructions from the Housing and Urband development instructions. We are being turned down for a mortgage under a government program for second chance applicants who were impacted by the economy due to our employment within the transportation sector.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 6, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: chase issued me a card, soe one stole it and spent thousands in a 7 day period, I called the police they caught the person, the person admitted they stole it, chase fraud department returned the money, I have to call online support, I can't deal with my local branch for this card for some reason, online returned the money, I saw it come back on my account, they then took the money back and said these look like regular charges, the thieves spent over $1000.00 at [redacted] in 3 days, I never shop at [redacted] and it's in a different city, they bought car part's, I never buy carparts and again not in my city, they spent over $300 on womens fasion apperel and had it sent to the persons house that admitted to stealing the card, I've never bought women's cloths, I can only speak to off shore's support for this account and they are saying they understand that these are purchases I've never made before buy we've decided these are purchases you would normally make, going to [redacted] spending $349 then going back the same day and spending another $400, my local bank manager says she can't even access this chase account, my business manager said He'd take care of it but found He can't do anything either, only off shore's people can, they apparently have a different culture and aren't understanding that retired people don't suddenly run to [redacted] and clean out [redacted], I sent them the police report and they said they understand but they reviewed it and believe I made the purchases while admitting that none of the purchases were similar to my previous purchases. It's an exact contadictio but when I point it out they just repeat it, they also refuse to call the detective who's handling the case.Desired Settlement: I just want my money back, if it were questionable I'd understand but the thief was caught and admitted it, because she purchased parts for a car and went to 5 gas station's they were considering charging the whole family, so she claimed it was just her. She bought womens clothes and had them sent to her home! There need's to be someone at my bank that is actually responsable for the money I have in my bank, the local manager's were helpflull they realised they were powerless but are now abusive.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Hi, when I originally signed up for the Freedom card I was told I would be covered for 1 year over and above the original warranty period. I was not told there was a third party involved or that there was a 90 day time frame.

I had an elderly sick family member and was in and out of hospitals and could not get the paperwork done within the time frame. Even though I provided all required documentation. Its a real scam when your told they honor an extended warranty and use a paperwork issue not pay the card holder.Desired Settlement: ALL Im Looking for is the warranted amount of $74.95

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have reason to believe that Chase has failed to meet the guidelines set forth in the The Fair Credit Billing Act, and sent them a certified letter asking for the following. "Per my rights under the FCBA, mail a notarized statement on your letterhead which will attest to your compliance to the FCBA in general and to my account specifically throughout the period I have been a customer. Otherwise, delete the negative marks you have reported to the three consumer reporting agencies within the timely manner prescribed by law. Your prompt attention will be appreciated.They sent a reply stating "Thank you for asking us how we are reporting your account to the three major credit reporting agency's "we have confirmed that the information is accurate" I have sent three additional certified letters letting them know that there response did not address my request under the Fair Credit Billing Act and requested the information again each time they send me a letter with the above statement, which has nothing to do with my request or the Fair Credit Billing Act.My request has nothing to do with requesting there Method of validation, on how they are reporting to the credit reporting agency. The 4 certified letters clearly state I want them to attest that they where compliant with the guidelines set forth in the Fair Credit Billing Act during the period I was a customer.Desired Settlement: I would like a notarized statement on there letterhead which will attest to your compliance to the Fair Credit Billing Act in general and to my account specifically throughout the period I have been a customer.If they can not attest to there compliance with the FCBA in general and with my account specifically with I would like them to delete the negative marks that they have reported to the three consumer reporting agencies.

Consumer

Response:

Review: Chase charged off 2 (closed in 2011) credit cards in 6/2012. Then they sent me IRS document 1099c on both of those accounts in 10/2012. They are still reporting this monthly to the credit bureaus with a balance due, making it appear that money is still owed and they are trying to collect on it. According to the Fair Credit Reporting Act; they must report the balance as $0 after they charge off and a 1099c has been reported to the IRS. I have called them multiple times and spoken with multiple people all with the same pre-written statements relayed back to me. Due to the fact that they are failing to report a $0 balance and the continued monthly reporting that they are doing (on an account that was closed 3 years ago, charged off 2 years ago, as well as written off to the IRS) I am being denied the purchasing of a home for myself and 3 children. What they are doing is continuing to further damage my credit as well as my ability to provide for my children. As an FYI: the accounts went bad when I was in school (2009-2013) getting my nursing degree, and before then I had never made one late payment and I had called them in advance and informed them that I would not be able to continue payments until I was out of school and they refused to work with me at all.Desired Settlement: I would like my two credit card accounts to be reported to all 3 of the major credit bureaus as they should be. They were ** charged off in 6/2012, with $0 balance**. Chase needs to have no further reporting to the credit bureaus as of 10/2012. They are not supposed to be reporting monthly on those accounts since the 1099c's were issued in both accounts! I am only asking for Chase to do what they are supposed to do. I should not have to go this far for them to follow the law.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: MY name is [redacted] iam writeing to complan at the servce for the prepaid rush card I filed my tax return and asked for tax return to be put on my card on 2/25/2014 I got a text from the custermer servive department for rush card telling me my funds were pending and to give them a call when I did I was told to send a copy off my socailseurity card and a picture Id wish I didDesired Settlement: DesiredSettlementID: Refund

I need my tax return deposted to my rush card asap and I don't no why I have to send rushcard services my 1040 form that they are asking for AND THE IRS told me that they are not sopose to ask me for that four document

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer verbally via telephone on March 11, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.