JPMorgan Chase Credit Card

Review: I completely paid off this credit card on May 19, 2015. I was completely unaware that the credit card company then proceeded to charge me $46 in interest -- for a credit card I had just paid off! The balance carried over, then there was a $15 late fee added to the charge.

I called the company and inquired about the $46 fee. They would not remove it. Nor would they remove the $15 late fee because unfortunately I had already used my one "get-out-of-late-fee" card for the year.

This is taking advantage of a consumer who paid the card in full in good faith. It is patently unfair to charge a late fee for interest on a credit card that has been paid in full. AND, this "missed" payment now affects my credit score.Desired Settlement: Although I vehemently disagree with the $46 charge, I will settle for having the $15 late fee removed from this credit card. I also want the removal of any late fee reported to my credit score.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: refusing to remove me as a co-owner off a credit card I did not consent to or authorize. A credit card I had not known about until checking my credit report. A credit card I have never benefited from. A credit card I never had any correspondence from.Desired Settlement: To be as a co-owner off the credit card I did not authorize.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My credit card is being charged for overdraft protection advances on a checking account that is not mine. I called the credit card customer service in December when the first charge occurred and received no assistance. I followed that by a visit to a local branch and have been in contact numerous times with a local banker about the problem. She has told me several times that she has sent it up the ladder to the appropriate departments, but that no resolution has been found. I don't doubt that she is working on the problem, but it has been over a month and 3 more charges have shown up on my card. All have been disputed online, but no one is helping to get this corrected. I was told that a credit card not in the same profile as the checking account is not allowed to be used as back up funding, but in this case it is happening. I am not authorizing these charges and want them reversed. The only option I have at this point if no one will work with me is to close my account and I do not want to do that. This is a long established line of credit with a good credit line and interest rate.Desired Settlement: I would like to ensure that my credit line is removed as overdraft protection for the checking account that is not mine and have the charges and interest reversed.

Business

Response:

Tell us why here..This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 02, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you. .

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Fraudulent Inquiry on my credit report.

I received an alert in October 2014, that a credit card has been applied for in my name. I have spoken with Chase more than five time since October 2014. They assured me that it would be remove. I also have a letter stating that this an fraudulent charge. Nothing has been removed and each customer representative that I speak with assure me that they will have the necessary paperwork sent to the credit bureaus and that hasn't been done. I am tired of waiting an this inquiry has affected my credit score and I need this issue to be resolved as soon as possible.Desired Settlement: Remove Inquiry from my credit report ASAP! I refuse to wait any longer.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 27, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a Chase Bold Ink Business Credit card for which I earn points(Ultimate Rewards). I have not had access to my points rewards website since June of 2014. Chase has promised to fix this access and they have failed to do so.Desired Settlement: Please fix the Ultimate Rewards for me so I can access my points and use the points.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 6.2015 .They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been ad,ised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: credit card approved charging alot of interest and receiving calls and voicemails from different credit cards banks.Desired Settlement: I desired to not get charged for no credit card and to get my refund for what I got charge and plus my time wasting answering those calls .

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied for the Chase Sapphire preffered card sometime in March. I applied it through a branch and had totally forgotten to say that I had got an offer for getting 40000 points after spending $2000. I called up the branch again right after I hung up with them on applying for the card and told them this offer. The branch called up the credit card services and put me on a conference call with them and credit card services assured the branch and me that they will give me the 40000 points after I spend the $2000 and will not wait for me to spend $3000. The branch really tried to help me and they are still trying to help me . I called up the Chase sapphire customer service every month for a total of 5 to 6 times to ask about why my points are not being posted to my account as I have reached the $2000 spending limit. everytime I spoke to some rep they told me at first that you need to spend $3000 and I had to tell them to read their notes and they said 'Yes , I am right . The offer is for $2000 and they should post to your account on your next billing cycle." I said OK I shall wait for it and every billing cycle I had to call up and ask why it is not being posted and they said its being escalated to marketing . Its been more than 3 months now and I still have not received my pints for the card and am very frustrated with the number of times I had to call customer service and waste my time with them and explain everything all over again. I must say most of the reps were very unhelpful and rude to me . I thought Chase is such a big company and wants to keep their customers happy and this is the kind of treatment I get from them? This is very annoying and resulting into issue being unresolved .Desired Settlement: I want to get my 40000 points and more points for frustrating a customer like this as I am not wrong in any ways and should not have to keep calling chase for points being posted to my account. I have to book some tickets using my chase points and am unable to do this only because of Chase's fault . And my ticket prices have been going up since the last 2 months and I will now have to pay more for my tickets . I reached my spending limit way in time and I cannot even use my points. I want more points on my account to compensate for the increase in ticket prices.

Please check the Sapphire preffered Credit card details under the "[redacted]" and read through all the notes on my account before calling me up and having me explain everything all over once again. I need this issue resolved ASAP.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 23, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My debit card with them, with a good thru date of 05/2016, was deactivated early and without my permission.

On 9/24 I went to get some food. My debit card didn't work, even though it doesn't expire for 7 more months. There are MORE than enough funds available in the account for some drive thru.

I called the 800 number, got transferred between 5 different reps. Ultimately one of the reps was able to reactivate my card but it was, apparently, for one day only. (And, by the time they finally got around to doing it the restaurant had closed. Boo.)

The final rep I spoke with on the night of the 24th, [redacted], said I could expect a call from a manager at 9am pacific time. By 11:30am pacific time nobody had called, so I had to call in.

When I called, which took well over 90 minutes, I got transferred between a series of unhelpful agents that wouldn't answer my questions (hid behind all sorts of "this is our policy and procedure" when I asked who made the policy or procedure in the first place so I could talk with them about WHY the policy was put up in the first place they wouldn't help me -- when I asked about how we can get the policies changed so they're more helpful I was shot down there too.)

I tried emailing every email address I could find online for any upper management -- sent several emails, actually. Not a single email was actually responded to by anyone.

There's actually a lot more than this (two agent, both [redacted] and [redacted] hung up on me, even though I had additional questions, for instance) they wouldn't escalate my issue beyond them, and didn't seem to even take it seriously.

I didn't get to eat dinner last night because of a bank canceling my debit card without any notice or communication to me. And, today, I had to spend a majority of the day dealing with all kinds of hassle.Desired Settlement: I would like the card that I'm currently very happy with to work properly until the date printed on the front of the card, without further incident or interruption on behalf of the bank.

Honestly, I would also like some kind of compensation/acknowledgment for my time -- a raise in my savings/checking account interest rates, for example.

I would also like the most senior person to call me so I can voice these complaints to them directly.

Business

Response:

Thise-mail is to acknowledge receipt of your correspondence from Jeremy B. Sher– Case No. [redacted]. Chase takes consumer feedback very seriously. We havefully reviewed this matter and a written response was provided on September 25,2015. We consider this matter closed and we are no longer responding to thiscomplaint. In order to protect consumer privacy, the consumer has been advisedthey have the option to share the response directly with you. If you have anyquestions or concerns, I may be reached at [redacted]

Sincerely, ..

Consumer

Response:

Review: Horrible customer service

I just received a very short, rude letter from Chase threatening to cancel my credit card account. Putting this in perspective, I use my credit cards extensively and pay my FULL BALANCE monthly. I have charged over $350,000 on my account over the last 5 years for work travel purposes. I have never made a late payment, and have never accrued interest on the credit card accounts.

The issue, from Chase's perspective, is that the last two months payments have been made by credits rather than a direct payment. As this is all automatic, I was completely unaware of the issue.

It turns out that I was diagnosed with Cancer and am going through treatment. I have had to cancel all of our family vacations this year, and that resulted in credits on my credit card accounts.

When I called customer service, the call was 56+ minutes and resulted in them needing to research it and call me back. They completely understood the situation in seconds, and their first response was that I should make a $25 payment even though I don't owe a balance. After talking with a supervisor, the result is they needed to request a research request and get back with me.

I expect more from Chase, frankly, a lot more. Even though the people at customer service were understanding, the issue is that this situation should never have even happened. They had all the data in their systems to recognize the credits were an anomaly, but chose to send me a rude letter anyway.

Is this how Chase should treat good customers?Desired Settlement: I should never have received a rude, threatening letter and Chase has the information in their systems to determine this.

I believe Chase should modify their automatic system to filter out the anomalous and incorrect issuing of threatening letters.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I applied for the Chase freedom credit card. When I did, they were offering a promotion where if you spent $500 within a certain timeframe then you would receive $200 back in reward points. They explained to me that it may take 90 - 120 days before the credit hit my account. Therefore I didn't bug them about it until after 90 days of having the card. It has been over 90 days now and I still don't have the reward points. I called Chase and when I talked to them the customer service representative said that I should have those points but she needs a supervisor to do it for me. The supervisor said that my account doesn't have a "code" on it for a promotion so I'm not entitled to the promotion that was listed on the site when I applied. It is not my fault they didn't put a code on my account and I should get the reward points for spending money in the time frame that was listed on the chase.com website under the freedom card during the time period I applied. The supervisor told me I'm out of luck and I don't think it is fair when even Chase employees have told me that I really should be entitled to those points. I have never made a late payment so I should still be qualified for the reward points.Desired Settlement: Give me the points or just post a credit to my credit card for $200.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

They gave me the rewards I should have gotten so I accept their response.

Review: Sent us a bill for a line of credit that is not ours. Said it was a 1991 credit from Bank One which they had acquired.

Account: [redacted]. Statement period 10-29-13 through 11-27-13. $180 previous balance (from 1991!) $10 late fee. Mailing address [redacted]. Telephone customer service rep was not helpful. Said that we have to prove that this is not our account. We have never had a line of credit with Bank One. I believe this account was fradulently opened in 1991. Bank One was never able to collect payment from us since our address was not provided when this account was opened. I have not idea how they managed to link it to us now in 2013. We do hold a Chase credit card. This is a very abuseful business practiseDesired Settlement: Cancel account in our name and erase debt.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 16, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I called JPMorgan Chase on October 3rd regarding a late fee and interest charge, after further discussion with the customer service representative, she advised me that since I was a loyal customer and have always made my payment in full they would reverse my late fees and interest charges. She advised me that the total reversal would be $155.44 ($58.44 10/2 interest fee, 25.00 8/26 late fee, and $72.00 interest fee) and that my new amount due on Oct 26 was $7,531.70 and advised me that a new statement will not be sent or will the online statement be updated to reflect this new amount due. I asked if I will accrue any interest through Oct 26th, she said no since she was removing all my late fees and interest charges. I made a payment of $7,531.70 on Oct 24 to JPMorgan Chase. I reviewed October statement on 11/3 and noticed that my statement only had a reversal credit of $84.17 ($0.73 being interest credit for the $58.44 and $25.00 late fees), missing was the reversal interest charge of $72.00 that occurred on 10/1. Since the total reversal of $155.44 was not reversed as mentioned by the customer service representative, so the total credit and my new amount due did not add up to my Oct 26 balance, which was $7,687.14. I do know that if my payment is not made in-full interest charges will occur for that period. So, I called JPMorgan Chase once again on 11/3 and spoke to Amanda, I explained my situation to Amanda and after further clarification that I did not receive my credit as advised on 10/3, I was unhappy with her explanation. She advised all she could do was give me 5,000 rewards points and asked if that satisfied me, I told her no because I was told on 10/3 I was going to receive a credit of $155.44 and I was given a new balance of $7,531.70. So, now since the new balance wasn't correct interest fees will accrue for that period. Amanda said there was nothing she could do other than give me the rewards points. I advised her that was not acceptable, so she said I could speak to a manager. After being on hold for 15-20 minutes I was connected to Michelle Garcia in San Antonio, TX. I explained my situation to her, and all she kept doing was explaining how the fees and interest charges work. She did not try to resolve the issue of the customer service representative telling me she would credit my account $155.44 and providing me a new total of $7,531.70. All she said was there were not notes in my account of this. I advised her that I was not happy with her lack of understanding and willing to resolve the problem, I explained that if she could not issue the credit as I advised I would receive on 10/3 I would file a complaint with the Revdex.com and then follow-up with the Federal Reserve.Desired Settlement: Now that I have had to spend over 45 minutes on the phone to try to get this resolved with no resolution and spending time to formalize my complaints I will only accept that all my late fees and interest charges be removed and will not receive any late fees or interest charges for the following two billing periods as long as my payments are made in full and on or before the due date.

If I do not get a resolution by 11/5/2014 at 9PM EST I will be formalizing this same complaint to the Federal Reserve.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: The branch at Vernor hwy in Detroit Mi continues to

allow a mail order company bill us and creating a

overdraft. That means both them and your bank is

stealing federal money credited our account

through social security. You always take your

maintiaince fees and do no overdite of unusual

activities, like insufficient fundsDesired Settlement: Refund of $70 in overdraft fees

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase re billed me after I sent all the info [redacted] just pushed me away

[redacted] in israel over charge me on a car I never leased . I tried to contact them and since they didnt answer I opened a dispuite on the different .

[redacted] responed with docs in heberew which actully showing that I am right and they over billed me.

chase worked on automatic mode and just rebuiled me

I answered on time to [redacted] and he still billed me when I called he told me some one else will call me ,

well no one call again latter that told me I lost the case

I am paying over charge and chase want only to close the case

I am shocked that now I need to pay for somthing totaly different I sent picture even of the car I actully rented which not even close to the car the y billing meDesired Settlement: I want my money different back to me for me its look like they didnt do any thing to protect me as a customer

THEY WORK ON AUTO MODE JUST TO CLOSE THE CASE

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 22, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase Marriott Card Promotion

I applied for a Chase Marriott Card ending with 746317 and my Marriott Rewards number is [redacted].

Part of the promotion was that I would get a free night when I spent more than $2000 on the card.

I have done this and met the requirement.

I am trying to redeem a night accommodation in Sydney on 22 November 2014 and Marriott call centre staff tell me this cannot be done, since Sydney doesn't have a lower class of hotel.

This is not my fault and Chase made this promotion, and they are offering something they cannot deliver, this is false and misleading advertising.Desired Settlement: Please ask Chase to give me the free nights accommodations in Sydney as promised in the credit card opening offer.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: The JP Morgan Chase card services are not reliable. They do not provide the same services to all card holders, and they did not send my card to the last address given, which led to my IDENTITY THEFT! Chase fed me to a thief that did the rest, and now I have to do many costly things to protect me & my family with no real assurance. First, JP Morgan Chase elected to send an auto-reissue card to [redacted], an address I have not lived at for more than 3 years. The last address I reported to the Tenn. Child Support Payment Center is [redacted]. I am buying a house now somewhere else. Something should be in place to contact me in case my address is wrong since fraud activity is so common in our society. My phone number is the same. Secondly, If my card was going to be sent to a wrong address, I know I would would've been better off had it gone to the [redacted] address as opposed to the [redacted] Ave. where there are many cases of murder, mailbox theft, identity theft, burglary, violence, gangs, and other crime. My experience in [redacted] was the most pleasant experience in my life. My new card was auto reissued to the 1730 [redacted] wrongfully and someone else got my card, activated it, changed my pin number, & spent $1,622.50 of my child support money. Thirdly, JP Morgan Chase received a fraud report from me on 5/29/15 and allowed fraudulent activity to take place again the very next day! I ordered another card on 5/29/15 to arrive on 6/2/15 at my current address on [redacted]. I called back on Sunday for more info for the Police Off. & was told that my request on 5/29/15 was null because someone (not me) had called on 5/30/15 to have my card mailed again to 1730 [redacted] Ave. Fourthly, JP Morgan Chase admits to having a defense against fraud for some, but not for all clients. JP Morgan Chase does not extend the same defense to people that receive child support payments by way of their card services as if we are exempt from thieves.Desired Settlement: Because the extensive damage cannot be known at this time, I cannot state a specific amount that the identity theft is costing me.I want my refund of $ 1,622.50 that was stolen from me.I do deserve something for pain and suffering. Make me an offer. What if my current address is looked up after I press charges? I do know that I have to: - Get my Social Security Number changed -I need LifeLock or Costco ID - Pay Equifax & others to monitor my credit report (my SS# is known)

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 10, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: First of all I have been complaining about [redacted] and cannot get it off. Next I have a $400 negative balance I cannot seem to use. So decided to cancel card and that is when it got wsorseDesired Settlement: refund, Chase account canceled refund of $400 balance and of all [redacted] charges

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Complaint is in regards to credit card number # ending 0835. In September, my accountant advised me that I was not receiving any billing statements for the statement dates 06/20/14-07/19/14, 07/20/14-08/19/14, 08/20/14-09/19/14. I immediately contacted card services on 10/1/2014 and advised them of the situation. I also told them that they should immediately credit all the late fees and and correct my negative credit report. Due to their negligence in not sending me a billing statement. I also requested the statements for those months to review all charges. They promised me to resolve the situation. Well, soon after, I did receive my past statements, but the credits for late fees have not been adjusted. To make the matters worse, the negative derogatory remarks have caused me to lose a home loan I need to get! Now, I am in demand to immediately have this resolved. I want to make sure all the credits are posted back to my account, all the deragatory remarks are removed and cleared with all three credit bureaus and an immediate letter of apology and a statement showing that my Negative credit remarks on this account has been removed!Desired Settlement: Credits for all three months late charges including applicable finance charges

Immediate correction of all negative remarks on three credit reports in regards to this account

Apology letter for this inconvenience and a statement explaining the corrections that has occurred on the fees and credit reports

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I received a balance transfer offer from Chase Credit Cards offering me 0% if I wrote out and returned the balance transfer check before 10/31/2013 which I did and they verified they received it before the deadline. However, my check was mistakenly written out for a few hundred dollars more than my available balance. Instead of providing fair and quality customer service and CALLING ME to advise of my error and providing a solution OR just transferring what credit I had available they waited until after the 10/31 deadline passed and then mailed me a card saying the transfer was denied.I called and spoke with 3 different reps and got emails from 3 different reps professing they were sorry and looking into it only to receive a curt voice mail from one advising the decision stood and no funds would be transferred. The reps also said now there are no more balance transfer offers for my account so Chase has no interest in honoring their word in keeping with the balance transfer checked they mailed me. I use my card to fly my children in every 6 weeks and always have paid my bill on time. You'd think Chase Credit Cards would give a flip about a high charging and well paying customer. APPARENTLY NOT.Desired Settlement: I want Chase Cards to reinstate the offer and fix their failure to honor it and transfer my balance per my available credit line.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 29, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Consumer

Most Recent Message

Review: Dispute on Action on Credit Card 1349

I disputed a transaction on my Chase United Credit Card on Nov 03, 2014 for $239.12 and as requested I sent in the paperwork signed as requested by Chase disputes.

Today Chase send me a letter stating that I didn't send in the paperwork, which is not correct.

I spoken to [redacted] and [redacted] in CHase Disputes and they confirmed the paperwork was received but not actioned by Chase.

I request that they credit my card with $239.12 as of today, since the balance was paid off by me months ago.Desired Settlement: Please ask Chase to refund me this dispute for their mismanagement of this dispute.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response: