JPMorgan Chase Credit Card

Review: I HAVE NEVER HAD AN ACCOUNT WITH CHASE BANK AND THEY HAVE VIOLATED MY CIVIL RIGHTS BY INDICATING ON THEIR DECLINATION LETTER THAT I WAS DECLINED FOR DELINQUENCY OR OTHER DEROGATORY RELATIONSHIP WITH THEIR BANK WHEN I NEVER EVEN HAD A CHASE BANK ACCOUNT EVER! CHASE LETTER DATED SEPTEMBER 29, 2014 - REF. # [redacted] I HAVE EXEMPLATORY CREDIT AND APPLIED FOR THE DISNEY VISA SIGNATURE CREDIT CARD WITH A FICO SCORE OF 754 ON 09/28/2014 AND WAS WRONGFULLY DECLINED. CHASE CONTINUED TO VIOLATE MY CIVIL RIGHTS BY IGNORING THE FRAUD ALERT ON MY PERSONAL CREDIT REPORT WITH [redacted] THAT CLEARLY INDICATES THAT BEFORE AN ACCOUNT IS OPENED IN MY NAME THAT THEY WERE TO CALL ME AT MY RESIDENCE OR THE TELEPHONE NUMBERS LISTED ON MY PERSONAL CREDIT REPORTS. INSTEAD OF ACTING ACCORDINGLY WITH MY FRAUD ALERT, CHASE REVIEW MY PERSONAL CREDIT HISTORY, APPLIED AN INQUIRY ON MY [redacted] CREDIT REPORT AND THEN DECLINED ME FOR REASONS THAT DO NOT RELATE TO ME WHEN I SHOULD HAVE BEEN APPROVED. MY SOCIAL SECURITY # ENDS IN 8808; WHICH THEY CAN SEARCH THEIR RECORDS UNTIL THE COWS COME HOME AND CHASE BANK WILL NEVER FIND AN ACCOUNT IN MY NAME WITH THEIR BANK NOR HAVE I EVER HAD A DEROGATORY CREDIT ACCOUNT IN MY LIFE. I DESERVED TO BE APPROVED FOR THE CREDIT CARD THAT I APPLIED FOR AND CHASE VIOLATED ALL MY CIVIL RIGHTS BY DECLINING ME THIS WAY AND REVIEWING MY CREDIT REPORT WITH [redacted] WITHOUT ACTING UPON THE FRAUD ALERT THAT WAS CLEARLY ADVERTISED AT THE TOP OF MY CREDIT REPORT.Desired Settlement: I WANT AN APOLOGY LETTER FROM CHASE BANK. I WANT CHASE TO SHOW AND PROVE THEIR ALLEGED ACCOUNT THAT I HAVE IN MY NAME THAT WAS DELINQUENT. I WANT CHASE TO CLEARLY VERIFY MY NAME AGAINST ALL THEIR RECORDS, I WANT CHASE TO REVIEW REFERENCE # 140928515857 AND LOCATE THEIR MISTAKE HERE REGARDING MY APPLICATION FOR THE DISNEY VISA SIGNATURE CREDIT CARD THAT I APPLIED FOR AND RECONSIDER MY APPLICATION. I DESERVED TO BE APPROVED AND MY CREDIT SCORE CLEARLY SHOWS THIS WITH A 754 FICO SCORE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 06, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I called to contest a late charge on July 12th,2014 for previous months as well requested a due date today to be pushed back 2 weeks when I get paid. I had issues not getting paid by workers comp, and was not paid while on FMLA. I thought in good faith when I returned to work I would been paid on July 11th. I did not, when I knew I had no money in my bank I asked the customer service to push the due date to the 28th due to my hardship. I was told the due date would be stay and I would be hit with a late charge, and if I had issues making payments to call a person for that reason.She refused to listen I was back at work and would make a payment on the 28th when I do get paid.

I requested as a manager she could make the decision to wave interest and late fees, and any customer service would try to assist there customers. we started to talk about federal things I addressed such as sec and feds. A comment was made those are Federal laws and we don't have to follow just chase policy.

As a customer now I am in a debt to a business who will not work with any late fees when a customer is in hardship. (FMLA and Workers comp did not pay me) I used my money to pay for bills instead of food, when it came time to pay when I could not and asked for a due date pushed back I was told I will be charged the bill and late fee and interest. This is not customer service but causing financial harm in which a business could help a customer, but chose to hurt instead. I understand the contract, but being told one minute past due date and late fees makes me feel like Chase cares nothing for me as a customer.

To hear there may be federal laws that protect me but company policy overrides the federal laws makes me feel business practices may be unethical.Desired Settlement: I would like to negotiate a way to pay my credit card bill off as soon as possible to end my debt to the company. I don't feel I am being treated as a customer as an individual, and I feel I am dealing with a business that does unethical practices against federal law.

1. Chase can clear the debt I owe to them

2. chase charges me $90.00 a month no interest and no late fees so I can end my relationship with them.

3. If a customer has a hardship issue work with them, not act like are policy refuses to help out a person in need.

4. Never say federal laws are not part of policy to a customer. work with the customer and make them feel your business cares about them, not act like you want us to file bankruptcy.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 2, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I had called about pay a portion of the card of so I could transfer some available credit over spent almost two hour being bounced around. I was told that there would not be a problem with this but they could not do anything till I paid it off. That night I went home paid it off and was told a new amount I needed to pay then I paid and was told they could not do what was told to me. The two cards I have with them I'm was trying to get to a point where I just had the one. I felt that because I was not a high value user and have a medium credit score that they just don't care to take care of there customers. One department would transfer me and tell me that the other one can do it then would end up getting transferred to the other one. I feel that being such a big lend company that they just don't not care how they treat there card hold useless they spend thousands a day wit them which imy eye if feel I was lied to and discriminated against for be a lower class person.Desired Settlement: Want my card ending [redacted] balance and all credit moved to one card that ends in 3404 with my apr staying at the 9.9% on balance and any further money I charge to this account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 17, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have an issue that I would like to settle with Chase Bank credit card services and hope to do it through the Revdex.com. They are reporting two charge-offs on my credit report. The charge-offs were about a year ago. I was attempting to work out a deal with them a year ago before the cards got charged-off (This was due to a loss in my job at the time). Unfortunately after numerous requests for a reduced payment on both cards they could not comply. I did state to them that I lost my job and might not be able to keep making payments unless they reduced the interest rate or somehow make reduced payments for a time being. Obviously no agreement was reached and the accounts became delinquent and eventually charged-off. Now as a result they have damaged my credit causing me higher interest rates, etc. even though I attempted to make a deal with them to protect my credit. I am asking them why they couldn't make a deal with me back then and they had to wait till the accounts became delinquent to make a deal thus hurting my credit. However, now I am back to work and would like to settle this debt with them and come up with an amount agreement that we will both accept.Desired Settlement: In exchange for payments made I would like them to remove all reporting of these accounts to all credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In December 2014 I applied for a Business card as well as personal card. I got 2 separate decline letters ref no([redacted] stating I have bad previous bank relations. Both letter stated such. I explained to the representative at [redacted] I don't have any bad relationship with Chase and the matter I had was cleared in 2011. After working out the United States 2 yrs.The cards was compromised. I sent faxes and the actual letter showing from Roxanne Bacree the fraud investigator .the letter shows this matter was cleared Dec 2011. I spoke with several representatives in the Lending Department who transferred me to collections. Which 3 times collections called back allowing Lending to know this matter was cleared .Desired Settlement: Chase clear my name from there eternal system. The bank shouldn't take 3 months to figure out the complaint in writing and via fax. I can be communicated bye fax [redacted]

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Repeatedly, I have had to contact Chase Payment Services because they impose a online bill payment deadline of "8 PM EST" and force the customer to have to call in order to pay their bill on the payment date. If the payment is submitted BEFORE the deadline there is a $30 charge applied to the account as a "late" fee even though the payment is submitted on the date it's due.

The language on the bill payment site does not reflect the 8pm deadline until the day that the payment is due. I do not even arrive home from work before the payment is due. Other credit card provide for the exact same allowance I am referencing. Chase is the ONLY credit card company which engages in this misleading and inconvenient billing practice.

I called and asked for the deadline to be moved to the correct time given the due date of the 3rd of the Month. 11:59 PM EST and was turned down by their customer support.

Secondly, when you attempt to pay online, the website states that you're payment will be late UNLESS you call into the customer support number listed on the back of your card. Unfortunately, that is the WRONG number. The number on the back of your card offers no service whatsoever instead you are barraged with others for 2 day cruises and $100 rebate cards to Wal-Mart. Then the voice asks you to hold for an operator and then hangs up on you. I tried several times. Each time with a new "offer" and same result.Desired Settlement: 1. Move the deadline from 8pm to the end of the day as the language on the website dictates. 11:59 PM EST.

2. Correct the phone number on the back of the card to be the ACTUAL customer service phone number.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 13, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was told over the phone while applying for the card that, the benifit of having this card is a free checked bag for you and one of your compnions, and free priority boardingI specifically asked do I have to use the card to buy the ticket " my business buys my flights" they told me no, so these benifits I now find out are completly uselessif you go to the website www.chase.com/united which it directs you on the cardit says the same thing, and nothing about having to use the card to purchase the ticketI feel that this is completely fraudulent advertising, the only reason I got the card was for these benifitsI could have gotten a 0% intro no fee card, but I got this card becasue they told me I would get free checked bag and priority boardingMY son is Autistic and he travels with me sometimes so priority boarding and extra bag was the only selling pointthen once I called to activate the card, this is when they told me that I would have to purchase the flights with the card to get those benifitsThis is OUTRAGOUS something needs to be done.Desired Settlement: I want what I was sold, a free checked bag, and priority boardingBut the company refuses to do anything about it
I would have gotten a 0% year no annual fee card, had I not been misled/lied to by their customer service , and even their websiteyou have to go through clicks to get to this info about buying the ticket, but they plaster the free bag and priority check in on the main page with no refrence to the fact that to get these benifits you have to buy your tickets with the card
Business
Response:
Tell us why here...This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on February 25, They should receive our correspondence within to business daysIn order to protect consumer privacy, they have been advised they may share the response directly with you

Review: I created a benefit claim with Chase for $308. Case ID is [redacted]. The claim was for a lost phone. I explained everything to the benefit team before they proceeded with the claim. They asked me for a lot of documents. I submitted all the documents. I did not receive any updates from them. I called them and they said they needed a notary certificate that I did not have a renters insurance. They also said that when they receive the notary certificate they will go ahead and process the claim. I then submitted the notary certificate. I did not hear back from them for 7 days. So I called them an checked the status of the claim. They said the notary certificate did not have the clause "Home owners insurance". They also said they verified all other documents and everything is good except for the aforementioned correction. So I got a new notary certificate from the bank and submitted the document to them. As usual I did not receive any updates from the for 1 week. So I called them back and they asked me to check back after 3 days.

Today 06/26/2014 I received a call from an agent from Chase Benefit team called Patricia and she said she had to decline the claim as the phone is not eligible for benefit coverage. Why wasn't I informed about this in the first place when they received the documents initially? Chase benefit team said they verified all the documents and everything is good. This is really ridiculous. They have wasted my time.

I even spoke to supervisor named [redacted] and he told me the same thing. This is such a negligent service and poor customer service.Desired Settlement: Since I was told that the claim would be processed if I submit the missing document I need this claim to be processed. I was not just told once. I was told twice that all the documents I submitted is good enough. So I want this claim to be processed

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3rd . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I applied for a Amazon Visa store card and I did not get approved in a few minutes as advertised. I called in Monday as it said I was under review. I called [redacted] to see the status of my application and they said that Chase Bank handles the credit card as well as the applications and that I was under review. I called the number provided [redacted] and got to a customer service rep. I explained to him my situation but he tried to sell me this 100 dollar rebate for a shipping fee of 1.95 even though he said I did not have to pay a cent to get it. I declined and told him I was at work and he kept trying to sale the rebate to me and after much argueing gave me the number to the office that could help me[redacted] I called [redacted] but the number came up as disconnected. I called again to get a different customer rep. Of course I got a different customer service rep and he tried to sale me the same thing as the other guy. After declining 4 times and explaining to him the number the other guy gave me ([redacted]) that didn't work he proceeded to give me the same number again and it didn't work like the 5 other times I tried calling it. I then called a local chase bank and got another number, the customer service was excellent and I called [redacted]. I got a women on the phone and as I was explaining my situation, she hung up on my face.Desired Settlement: $300 [redacted] Gift Card, the same amount I tried to get financing for.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 8, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: when I checked my credit I saw that there was a fraud account on my credit and I contacted the credit bureau and told them this account was fraud and provided them with a ftc affdavit and a copy of my police report and they said they would take care of it and when I just checked my credit I saw that the only account that remains is this chase account this account is fraud and I want it removed from my credit asap you guys have already sold it to [redacted] AND ARE STILL TRYING TO COLLECT FROM ME THIS ACCOUNT IS FRAUD AND SHOULD BE REMOVE ASAP MY LAST FOR OF MY SOCIAL [redacted]Desired Settlement: I want this account removed from my credit asap

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 5, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I dont want to wait on any papers through the mail the only situation I want out of this is thew account deleted

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 19, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Balance transfer completed on 8/3/15 hasnt been removed from bank balance but was transferred to their account balance... they have no customer service and have put a request in that can take up to 30 days.. meanwhile I still pay interest on balance still owed on balance transferred account until resolved..Desired Settlement: Complete balance transfer as offered and pay late charges and any finances charges from my bank.

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 03, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: We received calls multiple times for people who previously had our phone number. My significant other answered the phone and got connected to a representative to inform them the people they are looking for are no longer with this number. He asked her age because she sounds young over the phone and when she gave her age, he started asking her questions such as "so you must be single?". She asked to speak to a supervisor because the question and tone of his voice was out of line. He refused and stated "If I ask a question, you will answer it." She started getting angry so I took the phone. We were put on hold and the same gentleman was on the line and started to say that my wife was good looking and continuing with the harassment. When I said I wanted to speak with a supervisor he told me to shut up. We never actually got to speak with a supervisor. He refused to transfer us.Desired Settlement: Just want to report harassing customer service members so that others don't have to deal with this same issue.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 11, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Chase has bombarded my account with the excess amount of fees

In The last month I have paid $300 in fees with the income of $600. I've contacted customer service for assistance, have escalated The issue to senior management and have not got assistance. J.P. Morgan Chase practice with over draft fees is unethical. The amount of $34 for single overdraft and $15 for extended overdraft fees in imperative three daysDesired Settlement: $258

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 20, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I purchased a product online for $100.00 with my Barclay Credit card issued by chase.com and received a $12 fee upon contacting chase.com about the issue they said it was due to a cash advance which I did not authorize nor would I have accepted, they asked me to contact them by phone but my phone is currently shut off and would not help me any further, I also have a unauthorized charge from Iconfidential for $9.95 that I wanted to dispute but chase.com would not help me with that either, I've contacted Iconfidential and have not received any emails back from their support in 5 daysDesired Settlement: $12.00 fee

$9.95 from Iconfidential

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: We pay our Chase Slate Credit Card, full balance, on time every month for years. We get a letter stating limit has been cut to A THIRD of original amount. Due to problems with other accounts that have nothing to do with them. Since my husband uses this card for business purposes, it would make things very inconvenient for us.Desired Settlement: All we want is the original credit limit restored. And I give full permission for my wife, Shontay Luna, to speak on my behalf.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 17, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: While price shopping for airline tickets online, I had entered my credit card information on Priceline.com's website in anticipation to "name my own price". However, BEFORE SUBMITTING the transaction, I switched to another window in order to check prices on one more website. When I came back to priceline's window, it appeared that the transaction had already gone through without me submitting it. I IMMEDIATELY contacted priceline to explain the situation to them in order for them to reverse the transaction. I informed them that I would not be using the airline tickets so that they can resell them. They instructed me that they would not put a stop on or refund the transaction. Their airline tickets were never used, and my money was never refunded by Priceline.

I then disputed the charge through Chase, the credit card company that was used (card ending in 4446). They were not successful at getting priceline to reverse the charge either. My problem is that my complaint was based on this charged being fraudulent and not authorized by me. My information was stolen from the computer. The contract that presented by Priceline was never submitted by me. Priceline's website malfunctioned and took my information without me submitting the form. These tickets were never used, and I'm sure priceline was double compensated by reselling them. They were notified within 5 minutes that these tickets would not be used and that the transaction was not authorized. The nature of my complaint is ignored and not addressed. The contract is fraudulent.Desired Settlement: A refund for the fraudulent charge of 201.60, plus interest that has been charged. My balance has always been paid in full, minus $201.60.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 8, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: We agreed to a 12-month, 0% interest offer from Chase. We paid off the entire balance 2 days prior to the expiration of the 12-month period. Despite paying off the entire balance prior to the expiration of the 12-month period, Chase mailed a statement stating that we owe $31.34 in interest.

The credit card offer/advertisement was therefore a misrepresentation of the terms and a "bait and switch".Desired Settlement: Reversal of all interest charges, and closed account with no balance.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 25, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Chase posted an unauthorized withdrawal from my bank account on April 24, 2015 for $150.

I authorized a payment of $150 to pay for my credit card bill from my chase.com united explorer card on April 22, 2015. The charge was correctly posed on my bank account on April 23, 2015. However Chase made another electronic withdrawal from my bank the next day. I ended account on April 24, 2015; this was never authorized by me. I called the credit card customer service: [redacted]. The automatic service indeed informed me that Chase charged $150 on both days. I talked to a customer service person. According to her, Chase only received a $150 payment on April 23, 2015. At this time, I have no idea what is happening to the $150 that is currently posed on my bank account dated April 24, 2015. My bank said Chase made the withdrawal and I had to talk to Chase. The automatic service at Chase said they received both payments. The customer service rep said she only saw one payment. I considered chase at fault in this and demand them to correct their error. I tired to gain access to my credit card account information online but their website is down too. Chase is doing bad business.Desired Settlement: they should not withdraw the $150 posted on April 24, 2015 If they had taken the fund, they should refund it. They should not allowed to withdraw funds from my bank account without authorization. I need assurance that this will not happen again.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 1, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have this credit card since 2/1/'15 and my credit card got hacked 3 times in 8 months. I have had different credit cards and I never ever got hacked this many often in this short time.I had to experience so many inconvenience by this matter and I need to have my annual fee of $69 back since I discontinue this card.Desired Settlement: Annual fee $69.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of

your correspondence. Chase takes consumer feedback very seriously. We have

fully reviewed this matter and responded to the consumer on October 26, 2015. They

should receive our correspondence within 5 to 7 business days. In order

to protect consumer privacy, they have been advised they may share the response

directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Chase bank cancelled first my business bank account with no warning. There were no overdrafts or delinquencies. Then, again with no warning, I found my Chase credit card was cancelled. I had accrued close to $700 worth of reward points over several years with this card. Again, there were no late payments, changes to my credit score etc. When I contacted them for an explanation they were unable to provide any reason for the cancellation of my accounts and also refused to provide me with compensation for the rewards which I had earned.Desired Settlement: I require a check for $700 to cover the lost benefits accrued on the card.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 31, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.