JPMorgan Chase Credit Card

Review: My father died on August 18, 2011. As executor for the estate, I contacted [redacted]l to cancel his credit card - [redacted] There was a credit on the card;so I requested a credit made out to the estate for the sum of 52.35. After two months, I contacted [redacted] again and this time was put in contact with the Estate Department, which request a copy of the will naming myself executor. Again two months, I contacted them again and resent the information and again one more time. This information was both couriered and mailed. And In between, I did other follow-up phone calls. I have had NO communication since 2012. Now I have received a statement for the account for July/August 2013 which lists the credit balance minus a credit balance administration fee.Desired Settlement: DesiredSettlementID: Other (requires explanation)

The desired outcome is for [redacted] to refund the original sum of $52.35 without the need for further communication. The estate department has the necessary information. And I have sent and spent enough on mail, couriers and phone calls.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 11, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I opened a chase disney reward card and was approved. I received my cards with no issues and used the card one time additional time from initial purchase. After this purchase my account was locked for an under review. I was never notified of an issue when the account was locked. I only found out the account was locked and under review after two weeks of it sitting in my wallet I tried to use it and was denied. I called chase and was told that I would have to wait for someone to call me. I finally got a hold of a manager at chase and was told I needed to come into a chase bank and verify my SSN and last name. Im not taking time out of my day to deal with a bank I dont use. It was to your benefit to have me as a member with my outstanding credit history and scores. This is one more account that I closed in my long history. This card was too much of a hastle to have with all the bull involved so I had it immediately closed. If there was an issue with me getting your visa card It should have been addressed before the card was issued not after I had them in my possession. I have always maintained perfect credit and I can walk into any store and get any credit card/ loan or financing I wish with no issues.Desired Settlement: Due to the issue I want a formal apology on a company letter head with a sincere apology hand signed. I also want a detailed explanation of why this issue occurred and why chase failed to notify me of any issues. Also I want an detailed explanation on how I received this card was able to use it for two purchases and then it went under review. If a question arose about my SSN and last name then I should have never received this card in the first place. Failure to follow any of the above will result in me never using chase bank again.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Credit card payment was made over 2 weeks ago and still has not been deposited into my account.

Over 2 weeks ago a payment was made with chase and still has not been deposited into my account. Chase has stated that they are not releasing the funds because they are requesting a invoice for the last payment I made with them over 8 months ago. I submitted the invoice like they requested a week ago today and finds still have not been deposited. They have now asked for further information or me to fill out a survey to increase my limit and keep my account open. I have informed them that I no longer care to use paymentech services and they still refuse to release my funds. I have now submitted the survey that they requested and still have not released my payment.

I have had to make at least 8 phone calls taking about an hour of my time every time to follow upDesired Settlement: I just need to have the funds that owed to me deposited to me so that I can pay contractors for the services that they have completed and so I can close my account with chase and open an account with a back that values my business.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 13, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I purchased an item in South Korea from a VISA approved merchant. I changed my mind and returned the item 1 hour later, unused etc,.

The merchant called the credit card processing company to try and process my refund, he said that it had to go through some special process because my card was an international card.

He then confirmed that it had gone through, and then wrote "Return O.K." and signed his name on the receipt.

After ~2.5 months, the credit was still not posted to my account, so I disputed the charge to my Chase Sapphire Preferred Visa Signature card.

Their dispute team said that the charge was valid (no mention of the missing refund). I disputed again and they gave me the same result.

This should fall under purchase protection or zero liability for merchant errors at least..Desired Settlement: Refund of $152.02 and recognition of their failure to honor their cardmember agreemnt.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have been disputing a charge to my Chase credit card account by a company. 3 people from Chase called me in a period of 2 months for the matter, each making different and contradictory decisions. The 1st one didn't do anything after asking me many questions. The 2nd one credited my account after asking many questions. The 3rd one was a lady. She wouldn't listen and refused to understand any truth. Apparently she re-charged my account, based on "the results of our interview" as claimed in a letter to me from [redacted] Customer Service Specialist. I guess I need to find a way to re-dispute the charge.Desired Settlement: Chase Bank, please listen to your customer and do your due diligence. The charge is not valid, and I demand Chase to credit my account!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on AUGUST 15, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have been trying to get my account closed with Chase for over the last 4 months. They will not close it. I no longer use the account so the account has been incurring service fees for $12 each month. I have incurred $48 in total fees. They won't close the account and are charging me fees for not using it. its very unethicalDesired Settlement: Refund the service fees for the last 4 months and close my account.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 26, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: In May I went into a La Mesa, California branch to pay the remainder of my credit card bill. I was told all I had remaining was 2,055.xx so I paid it in cash. The teller said I was paid in full.

Come this week- July, I received the only email between May and this week, it told me I have charges still due.

I walked into the North Park, California branch to find out who has been using my card. As I had not made a charge since April. I was then told I was being charged interest these last couple months.

There are no charges to the card, when I paid it off, I had a $0 balance, and yet now, im being charges over $35 in interest. Off a Zero balance due.

I paid the credit card in full. I do not deserve to be charged interest on nothing. I then closed the account.

I will not not be using ANY of Chase Bank services from now on. Not when they can claim interest on Zero.Desired Settlement: I paid the Balance In Full. I demand they stop charging me interest on nothing. I demand the $35 in current interest chrges removed from my account, and the closed card showing $0 due. As I have already paid in full.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase is reporting a Charge Off on my credit report which was previously paid but not updated with the credit bureaus. This has stopped me from obtaining financing for my home.Desired Settlement: I would like Chase to correct the error and delete the collection from my report in the time allotted by the FCRA.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 30, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This is a complaint about one of Chase's trained, skilled, responsible employees providing materially false information, which then led to a significant amount of effort to question and correct Chase about its false statement about its own policy. This pertains to my Chase accounts as follows: Sapphire (ending in 0918), United Select (ending 7176), Ink Bold (ending in 9786), and MileagePlus Explorer card (ending 9368).

Specifically, on 10/4/14, I sent a secure e-mail through Chase’s credit card website inquiring about a bonus mile offer. The promotion was for 10,000 United MileagePlus bonus miles if the card member spent $25,000 or more annually. Although I remember seeing the offer, I didn’t know the details. Accordingly, as the consumer/card member, I relied on Chase to correctly answer this question about its own product by providing accurate information. Not knowing which of my four Chase credit cards the offer applied to, I sent the secure message to my Chase Sapphire account. Significantly, in order to include the possibility that the offer may have only applied to one of my accounts, I asked Chase to indicate if “any” of my credit card accounts had such a bonus mile offer.

On 10/7/14, Chase card customer service specialist Ms. Dawn Stuhr responded in the negative. Succinctly, she only checked on three of my accounts. Two of which (Sapphire and Ink Bold), [redacted] indicated there was no such bonus for the $25,000 thresh hold spending. Notably, in addressing the United Select account, she provided a lot of detailed information about another aspect of the card that involved the number 10,000, which was completely irrelevant to my inquiry. Yet she never specifically addressed the question about whether there was a spending bonus. As a result, I trusted the employee’s knowledge and expertise about their own product and inferred that Chase did not have a promotion offering a spending bonus.

About a week later, I saw an advertisement on the United Airlines website which detailed exactly the offer that I had inquired about. The United site indicated that if a card member reached $25,000 in annual spending, Chase would award 10,000 bonus miles. This offer applied to the Chase MileagePlus Explorer card. (To resolve any possible question, note that I had an open Explorer card at the time I sent the 10/4/14 e-mail, which remains active.)

On 10/17/14, I sent Chase a follow-up secure e-mail to inquire as to why its employee had given me bogus information. It is important to point out that I placed a banner at the top of the e-mail asking Chase to forward my message to a member of management. Yet Chase denied that request but instead responded through another employee in its e-mail service center. Predictably, the Chase representative answering the message, Ms. Marie Jacobson, refused to admit [redacted] provided false information. The closest [redacted] came to acknowledge the company’s indisputably misleading statement was to disingenuously say that [redacted] “may have overlooked [my] account.” However, there is no question that my Explorer account was open and that I specifically asked Chase to check if the offer applied to “any” of my accounts.

Further, although I have made over $40,000 in combined spending on my Chase credit cards this year, Chase adamantly refuses to grant the 10,000 bonus miles. Such a resolution would be quite fair and reasonable in consideration of Chase’s material and misleading misrepresentation about the bonus mile offer. Chase’s actions are especially shameful given that I am a service member in Afghanistan with limited ability to address the company’s unfair dealing while deployed.Desired Settlement: To remedy this matter, to compensate for the Chase’s dishonest representation and subsequent disingenuous explanation, I ask the company to award the 10,000 miles to my United MileagePlus account.

In addition, to compensate for the time and effort I’ve had to spend to repeatedly question and correct Chase about its false statement about its own policy, I respectfully request a statement credit—to my account ending in 0918—of $100.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 17, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I agreed to pay off this charge off in exchange for it to be removed from my credit report. It has been paiid for years now and is still showing negatively on my credit report. I am requesting for it to be removed because I am trying to get a mortgage and it is affecting my score.Desired Settlement: Would like removed completely from my credit report. I have had chase/best buy accounts since this is perfect standing.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My wifes mother got a life insurance policy from them for $17.99 a month over the course of many years she paid about $2000 on it, she recently passed away and [redacted] first told her beneficiaries an amount then later told them the policy was only for $2100. I personally receive nothing from this but in contacting me I would be happy to put you through to my wife. Its not even about the money but about the fact they're scamming the elderly and making false claims. Desired Settlement: Pay them the actual amount of entitlement which is a great deal more then 2100 at a rate of 17.99 per month. [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 22, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I have a Chase Slate account and I made a $300 payment from my PNC checking account ending in on July 21st 2015, however I made the payment to the wrong account which doesn't belong to me (the account number that showed up on my statement ends in different numbers than my account and Chase also verified that the $300 payment did not post on my Slate account and in fact charged me a late fee). I contacted Chase and explained the situation to them and asked them to dispute my payment since it shows that it went into a Chase JP Morgan account but not my account, they said I had to contact my PNC bank since the payment was made from there. I contacted my bank and they said that they tried to contact Chase bank and Chase wouldn't disclose any of my account information to PNC and that I had to contact Chase directly. Two weeks into this dispute, I called Chase again and told them what PNC said and they told me you have to send us a copy of your statement showing the payment date and that it went to a Chase bank and we will refund you the money. I called my bank back and they faxed a statement to the number provided to me by Chase bank. I called chase after a few days to see if they received the fax, they said they did but it still not enough information and they still can't refund me and to top it off...they said I had to contact my bank so they can withdraw the payment since it came out of a PNC account. So as you can see after almost two months of going back and forth and spending hours on the phone waiting and speaking to representatives and being told and promised something different each time... I finally got fed up with both companies and decided to take this matter to the Revdex.com. I believe it is my money and it was wrongly taken from me and I need it back. Chase owes me $300 and the evidence is there on my bank statement that it went out of my PNC account and did not post on my Chase Slate account.Desired Settlement: I want my $300 refund from Chase bank as soon as possible. This is money I need and I can be using right now.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 28, 2015. Theyshould receive our correspondence within 5 to 7 business days. In orderto protect consumer privacy, they have been advised they may share the responsedirectly with you.

Review: I called the claims department at [redacted] on December 1, 2014 regarding an unauthorized charge for $200.00 by [redacted]. I explained that this is not a valid charge and it needs to be credited to my account. The agent took down my information and assured me this would take place within 24-48 hours and any overdraft charges would be removed. I had requested a call back when complete,. but I received a vague email which explained nothing. I called back today and spoke with [redacted] who kept putting me on hold, didnt ask for my password and said the charge was valid, I explained to her several times that it is unauthorized and she then placed me on hold again, I requested a manager and she said they were too busy, I asked to speak with a manager and she then put me on hold for another 10 minutes. I need the $200.00 charge removed and the overdraft fees removed today so I can pay rent. This is very poor customer service and unprofessional.Desired Settlement: I want the $268.00 credited to my account today and an apology from a manager when this will be processed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 19 2014 . They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I disputed a fraudulent charge on my southwest credit card from Chase bank on 3/29/15. The issue was that I was charged when a different individual whom I was with had actually paid the bill. June 4th the charge reappeared on my credit card, without any phone call or explanation I was simply told that I lost the dispute due to evidence showing I had signed the credit card receipt and that they had mailed me a copy of it. Knowing for certain that I had not signed it, I opened the "evidence" they had sent to me to find a photo copy of [redacted] drivers lisence and a copy of his credit card and I signed receipt with his signature. This is the individual whom I had originally told Chase had paid for the bill, this is not me! After trying numerous times to call Chase to get an explanation I have yet to have anyone be smart enough to realize they are charging MY credit card when clearly someone else had authorized the charge with THEIR credit card, which also happens to be a chase credit card. The person handing my case will not return my calls and is apparently never in the office.Desired Settlement: I would like the ~ $4200 charge to be credited back to my account because the business who charged me has authorization from a different credit card and they have no authorization to charge my card.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 23, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: We had opened a free JPMorgan Chase Bank home equity line of credit in 2008 as offered by our mortgage holder, JPMorgan Chase. The Line of credit was mutually cancelled when we refinanced the mortgage in 2012, the balance was zero at time of termination. The mortgage closing papers included language that closed out all lines of credit and that any and all cards or checks be destroyed or returned. JPMorgan Chase is still charging us a yearly service fee for the Line of CreditDesired Settlement: Properly close out the Line of Credit as noted in mortgage closing documents and rescind all erroneous charges that are showing on the Line of Credit statement.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Complaint 06/03/2015

RE: Amazon.com, Chase Bank, and Synchrony Bank Credit Card Solicitation Practices

Bait and Switch Fraud!

On February 25, 2015; I signed up for a credit card on Amazon.com. I was enticed by the offer that I saw, which was “12 months no interest”. Unfortunately, I would soon realize, I did not receive this offer.

In May of 2015; I received a credit card statement and to my surprise, I was being charged interest on a purchase that was supposed to be 12 months no interest.

I immediately called Amazon to rectify this issue. I was only on the phone with Amazon for a few minutes when a representative told me the credit card that I have is through Chase and Amazon doesn’t handle credit card inquiries. With that information, I contacted Chase, it was during that conversation that I was awoken to the fact that I had signed up for the Amazon.com Awards credit card through Chase and not the Amazon.com Store Card. Furthermore, I was told by the Chase representative that Chase did not offer the 12 months no interest and that interest was effective immediately at 19.24%.

Below is a side-by-side comparison of the two Amazon.com credit cards, one offered through Chase Bank, the other through Synchrony Bank. Can you tell which one is which? How about while seeing the one offering 12 months no interest first and then the one not offering any incentive during the checkout process? Why is Amazon soliciting multiple credit cards at the same time? I can’t ever recall another store with similar practices, can you? (Images would not transfer to this page)

The answer is pretty clear. Amazon.com is “Baiting” consumers with the Amazon.com Store Card’s 12 months no interest and “Switching” the credit card sign-up page to Amazon.com Rewards, with no benefits and high interest rates. It’s inconceivable that Amazon.com, Chase Bank, and Synchrony Bank have partnered up to blatantly defraud customers.

The resolution that I am seeking is to receive the terms that I signed up for, or would have, if Amazon hadn’t switched the offer. 12 months no interest and credit of the interest that I’ve already paid.

I have filed complaints with the Michigan State Attorney Generals Office and the Consumer Financial Protection Bureau.Desired Settlement: The resolution that I am seeking is to receive the terms that I signed up for, or would have, if Amazon hadn’t switched the offer. 12 months no interest and credit of the interest that I’ve already paid.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Chase failed to assist me after three years of service

I asked for assistance with helping myself and they advised to go to another bankDesired Settlement: I just want some of my issunfiectint charges refunded to me after being a loyal customer for almost four years

Business

Response:

This e-mail is to acknowledge receipt ofyour correspondence. Chase takes consumer feedback very seriously. We havefully reviewed this matter and responded to the consumer on September 03, 2015.They should receive our correspondence within 5 to 7 business days. Inorder to protect consumer privacy, they have been advised they may share theresponse directly with you. Tell us why here...

Review: STEALING MONEY FROM COSTUMERS

ONE YEAR AGO, I STARTED A PROCESS AGAINST CHASE BANK, OR JP MORGAN.. I HAD A PROBLEM IN THE BRANCH LOCATED ON [redacted].. I MADE A DEPOSIT ON THE ATM FOR 1000 AND SOMETHING HAPPENED WITH THE MACHINE AND I GOT A RECEIPT SHOWING ME TO CALL THE DEPARTMENT AND MAKE THE CLAIM BECAUSE THE ATM HAD PROBLEMS, AFTER THAT I ENTERED INSIDE THE BRANCH AND SPOKE WITH AGENT [redacted] WHO HAD THE PAPER I GAVE HIM FROM THE ATM, HE MADE THE CALL HIMSELF TO THE CLAIM DEPARTMENT, SO THEY SUBMITTED THE CLAIM FOR MY MONEY, AFTER THAT I MADE ANOTHER DEPOSIT FOR $500 INSIDE THE BRANCH, EVERYTHING WAS FINE AS I MADE THE CLAIM WITH A REPRESENTATIVE INSIDE THE BRANCH AND ALSO HE HAD THE PAPER FROM THE ATM, SHOWING SOMETHING HAPPENED WITH THE ATM.. THE MONEY WAS IN MY ACCOUNT AND I WAS A LOYAL COSTUMER WITH CHASE, THEN IN JULY, 2 MONTHS AFTER MY DEPOSIT I RECEIVED A CALL AND EMAIL ASKING ME FOR THE COPY OF THE PAPER BECAUSE "CERTAIN TECHNICIAN" SAID THAT THE MONEY WAS NOT IN THE ATM.. I WAS NOT ABLE TO FIND THAT PAPER SINCE I DONT SAVE PAPERS FOR THAT LONG, MY QUESTION IS HOW IS IT POSSIBLE THAT A BANK LIKE CHASE, JUST TAKE THE COSTUMERS MONEY SAYING THAT 2 MONTHS AFTER THE TRANSACTION THE TECHNICIAN DIDNT FIND THE MONEY IN THE ATM IF I MADE THE CLAIM WITH A REPRESENTATIVE INSIDE THE BRANCH WITH THE PAPER IN HIS HANDS.. WHEN I SPOKE ON THE PHONE WITH DIFFERENT PEOPLE AT THE ATM DEPARTMENT, THEY GAVE ME DIFFERENT HISTORIES, AND THEY SAID THEY SAW THE MACHINE HAD A PROBLEM BUT THEY COULDNT SEE THE DEPOSIT, I MADE THE POLICE REPORT, EVERYTHING THEY ASKED ME FOR AND THAT COST ME A LOT OF PROBLEMS, THAT 1000 USD WAS THE MONEY FOR MY RENT AND FOOD FOR THAT MONTH AND I HAD TO GO THRU A LOT OF PROBLEMS JUST BECAUSE MY BANK DECIDED TO PUT ME INTO THIS SITUATION AND ONE YEAR LATER, STILL DIDNT GAVE ME MY MONEY BACK!!! NOT FAIRDesired Settlement: I REQUEST THE AMMOUNT OF 1500 RETURNED TO ME, AS 1000 WAS THE TRANSACTION I MADE, PLUS EVERYTHING I HAD TO GO THRU ALL THIS YEAR THAT THEY DECIDED TO TAKE MY MONEY FOR MY EXPENSES AND IGNORE MY EMAILS, AND GIVE ME DIFFERENT ANSWERS ON THE PHONE

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 5, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Sincerely,

Executive Office

Review: On Monday March 31st 2014 at about 7:30PM, I visited the Chase Bank branch located at [redacted]. I made a cash deposit of $1065 in their ATM and received an "issue with the machine" message but it proceeded to take my money. Immediately after the money was taken the machine printed a message stating that it was having problems and to please call the number as soon as possible but never printed out a receipt with the amount of my deposit which made me extremely concerned. Being that I have been a loyal, reputable client with this branch since it opened, I decided not to call the number and instead visited the branch first thing the following morning. Upon my arrival I was greeted by [redacted] who stated that it is a common occurrence with their ATM machine and all we needed to do is contact the number which he proceeded to do for me. [redacted] discussed with the operator on the other line and explained what had occurred. He gave them all my information including the exact amount and types of bills I made my deposit with. [redacted] finally concluded that since it is such a common occurrence not to worry and I was credited the amount of my deposit. Three weeks later I received a notice in the mail stating that I was being charged back for the amount of my original deposit and up to this day after numerous attempts to resolve this issue with the branch manager ([redacted])there has been no resolution and I am still being charged back $1035.I am now being threatened to be taken to collection for this amount. It is very disappointing that after many years of business with this bank they would treat their customers this way and all they can say is that nothing can be done. As a single working mother that never had a problem of this kind with anyone and I demand my money to be refunded to me. On my second visit, I was even lied to by their staff stating they reviewed the cameras, as I asked to do, but come to find out they never did. I will proceed with legal council if this not resolvedDesired Settlement: I need to be credited back the amount of my deposit $1065.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on July 1, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted]

Review: At Amazon.com a 30 dollar gift card can be obtained and will be instantly loaded into your amazon account.

Instant credit you can start using your card today.

printed on the page... cost

- gift card

cost after savings

None of this is true. The statements are misleading its false advertising. Upon approval means to me the consumer. I do not get

the merchandise I hoped to purchase today. The instant credit I hoped to use today is not instant maybe next week. Thanks AmazonDesired Settlement: Amazon and Chase bank need to make it clear that after your card has been approved then you can have 30 dollars credit. The words today and instant credit need to be removed from their statements. All I got today was frustrated with lies.

I have spent hundreds of dollars with Amazon I have a visa on file with them. I just applied for a card I neither want nor need for the carrot 30 dollars. I plan to use the card once then turn it off. I do like being lied to.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 10, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.