JPMorgan Chase Credit Card

Review: Chase (previously Washington Mutual) unlawfully and against the credit card agreement raised my APR around

December 2008. I have tried to contact them and get this matter resolved, however any customer service I have

dealt with has either not understood the situation or has been unable to assist in the matter.

In addition, [redacted] in the executive offices told me I could not even pay the disputed $965 even though Washington Mutual was "at fault".

They have acknowledged that Washington Mutual violated the agreement yet because it is this old they will not do anything about it.

After reviewing the fine print on the agreements from Washington Mutual and Chase two points arise. The

Washington Mutual agreement under section 9 on page 7 states:"If a change is made that increases the APR or

APRs that apply to your account, you will be given an opportunity to avoid the change by closing your account and

paying off any existing balance under the terms in effect prior to the change." I was certainly NOT given this

opportunity. Furthermore, I would like to point out under Chase's agreement on page 3: "Before we apply the

Penalty APR on any type of transaction or balance, we will provide you any notice required by law in advance that

tells you which future transactions and/or outstanding balances are subject to the Penalty APR and when the APRs

will increase." Once again, I was not provided any notice of an APR increase. The agreement goes on to say on

page 3 still "If we do not receive any Minimum Payment within 60 days of the date and time due, the Penalty APR

will be applicable to all outstanding balances and future transactions on your Account." Therefore, even if all other

things not considered, the payment was made much sooner than the 60 days of the date and time due. (due date

Dec. 2, 2008; payment made Dec. 25th 2008).

In addition, [redacted] in the executive offices told me I could not even pay the disputed $965 even though Washington Mutual was "at fault".

They have acknowledged that Washington Mutual violated the agreement yet because it is this old they will not do anything about it. (probably because of statute of limitations they know of that I do not)

Washington Mutual/Chase continues to violate their own agreements by reporting defaming information that has

cost me valuable time and money. If they do not comply with my request to cease reporting this information I will

most certainly seek legal action regarding this matter.Desired Settlement: Stop reporting this account to the 3 major credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 18, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I received two pre-approval letters from Chase around the same time, offering sign up bonus of 50,000 Southwest points (advertised as 2 average round-trip flights, worth $800) for Southwest Airlines Rapid Rewards credit card after spending $2,000 in the course of 3 months.

I tried signing up on their website using one offer number and it did not state I was approved, asking me to call to continue the application. I tried the other offer number, and it stated the same.

I received two emails a few days later for being approved.

I received two credit cards a few weeks later at the same time.

When tried to activate my account online using one of card, it showed both cards as active and $99 membership charges were applied to each card.

I spent the required amount within the required period of time for both cards.

I got a letter in the mail, after the fact, stating "The terms and conditions associated with the new account state that the premium is only available to new card members." which I was not a member when I signed up for either offer.

It goes on to say "Since our records show that you have taken advantage of this offer or a similar offer within the past two years, your account is not eligible to receive the premium".

I did not receive the premium before I signed up for the offer, or before I received the cards, or before I met the sign-up bonus requirement ($2,000 in 3 months) for either card.

I was led to believe that I would receive both premiums because I got approved for both offers and charged for two memberships separately, with no indication that I would only receive one sign up bonus prior to meeting the offers' requirement.

I called their hotline, spoke with a manager, and they said they cannot do anything about it.Desired Settlement: I would like to receive what was offered to me for meeting the spending requirements, either in points or in cash/credit.

I also want to get the annual membership fees reimbursed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 3, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: This company is charging me 27.24 despite my having an excellent payment history and am making regular payments on a closed account. Currently I am overextended with creditors and am recovering from a house fire in 2012 in which I lost everything. Despite this, I have maintained a good customer relationship with all my creditors and am trying to pay them off.Desired Settlement: Adjust my interest rate to to a reasonable rate and give me a credit towards my balance for the overly inflated interest rate that I have been paying.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I visited a timeshare in Las Vegas named Westchase in march 2010. I was charged 500 plus three monthly charges of 167. and some change and another 947.00 charge. Chase charged my southwest airline credit card all these charges without my consent. All of the items have been reversed except the 947.00 charged. I paid off the account and it is closed. I have been requesting my 947.00 back for three years. I have been told no as it was a valid charge. I stated no it was not because you reversed the 500 and three monthly payments back and it is documented on my account. I have spoken to the asst VP in the executive office and asked for a meeting with the CEO 15 times and I have yet to get a call from the CEO or my refund back. I plan to fight this for as long as it takes as I paid off a charge that I did not agree so my creit score would not be ruined.

I hope this message will get me a phone call from the CEO asap.Desired Settlement: I want my money returned as the account is closed and paid off, so no credit is required only a refund of payments.

I would like a phone call from the CEO as he would not have his job without customers like me which I have been since Spring of 1991 when I was a freshman in c[redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 15, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: the issue at hand is a harassment issue I could not find one for on the nature of complaint drop down. I am still receiving credit card apps and pre approvals from chase on a almost daily basis. I have called 1 time to the 800 number they provide to stop this from happing with no luck. I then called and spoke with a manager that assuered me that I was removerd from there mail list and was very sorry it wasn't done when I called the 800 the first time, these events are around 3 months apart. he did tell me it takes about 30 days to not get any more mail, well today I got more. about 45 days after I called and got ''removed from there list'' this is clear as day harassment. iv tried and tried to be removed as I will NEVER HAVE ANYTHING FROM CHASE with no luck. at this point I feel they now should pay me for my time to keep calling to be removed, when I am told I have been then still get mail after the wait time they told me and I must waist my time to call again and try again to be removed. my next step is a harassment lawsuit witch I have already discussed with my attorney. this is ridicules that they cannot do what they are legally obligated to by removing me at my request.Desired Settlement: I don't really care what I get, I want something to make them realize they MUST follow the laws they are not above them,

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 9, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been a customer of Chase since the year 2008. I have (until now) had a banking relationship as well as 3 personal and 3 business credit card accounts open with them. This past week while traveling out of state I attempted to use a card and it was declined. I called Chase and discovered that without any prior communication they elected to close all of my accounts due to the fact that I was not using them as they thought I should be. While I have no idea what that means, that is within their rights per the terms and conditions of our card member agreement. My issue is with the balance of rewards points that I had associated with my accounts worth in excess of $3,800 when valued at the 1 cent per point cash value rate that Chase assigns to them. When I called on 10/10 and spoke to Stephanie Newberger regarding getting credit for my points, she informed me that I was to forfeit my balance due to the fact that I violated the terms and conditions of our cardholder agreement. When asked specifically what I violated, she replied that I used my card for something other than a purchase or cash advance. I asked her specifically what that might be and she told me that I must have overpaid what my statement balance was. I assured her that I have all of my statements and payments to my account for her verification and that was certainly not the case. She told me that neither her nor anyone else could provide me with any information as to what Terms and Conditions I violated preventing them from providing me my awards points. I believe that Chase is looking for a way to avoid having to compensate me for the legal value of my points which they had previously awarded to me. That is a substantial amount of money and I would like them to have to prove that I did something to violate our agreement or else be compensated for the points that I legally earned and accumulated. Thank you for your assistance with this matter[redacted]Desired Settlement: I would like to receive a check or a statement credit to one of my card accounts for the full value of my points with was roughly $3,960

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 17, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: Complete INCOMPETENCE in the handling of a simple money transfer. This has gone on for weeks and the representatives at Chase bank are completely unaware of how to handle this problem. They use "canned" answers as to how this problem should be solved. One person even told me I had to change my internet provider in order to handle money transfer. The branch manager alluded to the problem being my using improper information. All I did in applying for the money transfer was to click the forms. I have spent eight days and about twenty hours on the phone plus two trips to the bank. Now they are ignoring my requests for the money transfer problem. They do not respond my email and phone requests for help.

Product_Or_Service: Banking service - money transfer

Order_Number: n/a

Account_Number: n/aDesired Settlement: DesiredSettlementID: Other (requires explanation)

Get them to set up and handle the money transfer as they advertise. Get them to respond to me. Courtesy in the handling of this error on their part. Respond to their customer. There is nothing worse than being ignored when there is problem.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 13, 2014. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Review: Dear Revdex.com,

I was recently contacted by Chase Card Services on 01/14/14 by mail indicating they are reporting additional income to the IRS for debt that was forgiven. I have no idea what debt they are referring to. Until recently, I had never had a Chase Credit Card.

Please note the letter I received on 01/14/14 was the first and only notice I received from Chase that referenced the alleged debt. Let me repeat that. This was the first notice I received from Chase.

Until recently, I had never owned a Chase Credit Card. Ever.

So, the obvious question is what debt is this and does it truly belong to me?

If this debt belongs to me, then why didn’t it come up when Chase approve my mortgage a few years ago? In addition, the debt never came up when I recently applied for and got approved for Visa Chase Credit Card through Amazon.com for $7,500.00.

Again, if this debt was truly mine why was I only notified once on 01/14/14 and why did this debt not surface during the mortgage process or when I was recently approved?

In addition, this debt is not on my credit report and has not been on my credit report since I started monitoring my credit about 4 years ago.

I am shocked beyond belief that a credit card company can report a debt to the IRS in this manner.Desired Settlement: Action Needed:

Chase needs to retract the action that was taken against me as it applies to the IRS

Chase needs to prove to me that the debt is in fact associated with me

Chase will need to work out a settlement with me if, if fact, this debt is truly mine.

Thank you Revdex.com for your assistance in this matter.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: There was a deposit of $1300 in my account and I wrote a check for $1300 but now the bank does not show record of the deposit. I went into the branch office deposited $600 in my account so I could get a cashier's check for $1450 and their branch office does not even show that I got a cashier's check but their other system does. I get social security disability and I was a foster parent and I thought that was my last foster care check. All this happened on October 3, 2013. They say that it does not show at all in their local branch system that I purchased a cashier's check but it shows in their other back office system.

I deposited $480 in my account on October 28, 2013 and then the same day J P Morgan Chase submitted the $1450 cashier's check and charged me an NSF and now my account is NEGATIVE over $1430 dollars.

I get my social security disability on Friday, November 1, 2013 and they no I cannot stop it from being deposited into that account.

J P MORGAN CHASE had a problem with their system and now the customers are having to pay for it no matter what. I have went to 3 customer service representatives and I have went to 2 different branches.

But no one is willing to help they are just trying to cover their own mess.Desired Settlement: Make my account back positive.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 1, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I WAS PRESSURED TO SETTLE MY CREDIT CARD ACCOUNT BECAUSE OF HIGH BALANCE AND AT THE TIME I WAS GOING THROUGH A HOME MODIFICATION PROGRAM. CHASE COERCED, MANIPULATED, AND ABOVE ALL LIED TO ME ABOUT THE SETTLEMENT OFFER. I CONTINUED TO MAKE AT LEAST MINIMUM MONTHLY PAYMENTS ON MY ACCOUNT FOR NEARLY TWO YEARS DESPITE THE HIGH BALANCE. I ALSO MAINTAINED A MORTGAGE WITH CHASE FOR A PERSONAL HOME. WHEN CHASE REALIZED I HAD OVER EXTENDED MYSELF THEY PRESSURED ME TO SETTLE ON MY CREDIT CARD ACCOUNT. I AGREED ON THE PREMISE THEY WOULD NOT REPORT AN ADVERSE AFFECT ON MY CREDIT REPORT. I HELD UP MY END OF THE BARGAIN BY BORROWING (AS THEY SUGGESTED) AND PAYING OFF THE SETTLEMENT YET THEY STILL REPORTED THE ADVERSE NOTATION ON MY CREDIT REPORT.Desired Settlement: REMOVE ADVERSE CREDIT REPORT AS PROMISED

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 14, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Can you please explain to me card was canceled when I only made 1 charge on my account?Desired Settlement: Can you please explain why my account was canceled for my Amazon Visa card I only made 1 charge on the account.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 2, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: ON 4/14/2014 I CLOSED MY 23% INTEREST RATE CREDIT CARDS WITH CHASE BANK WHO I HAD THE MISFORTUNE OF DOING BUSINESS WITH FOR THE LAST 5 YEARS BECAUSE THEY TOOK OVER MY OLD BANK. ANYWAY EARLY APRIL I DECIDED TO DO A BALANCE TRANSFER FROM CHASE TO DISCOVER FOR $1100. I NOTICED MY BALANCE AT CHASE WAS $1145 SO I MADE ANOTHER PAYMENT OF $50 ON-LINE FIGURING $5 EXTRA SHOULD COVER WHAT LITTLE INTEREST THERE MIGHT BE IN THE FEW DAYS IT SHOULD TAKE TO MAKE THE TRANSFER. AFTER THE TRANSFER CLEARED. I NOTICED I HAD A $4.65 POSITIVE BALANCE. I THEN CALLED THE BANK AND HAD BOTH MY CREDIT CARD ACCCOUNTS CLOSED WITH THEM. THE LADY ON THE PHONE ENSURED ME THAT BOTH ACCOUNTS WE CLOSED AND THEY WERE MAILING ME A CHECK FOR $4.65 FOR MY POSITIVE BALANCE I HAD. I THEN CUT UP AND THREW AWAY MY CHASE CREDIT CARDS AND DELETED MY ACCOUNTS ON MY COMPUTER. I THOUGHT I WAS DONE WITH THAT BANK AFTER I RECIEVED MY REFUND CHECK. THEN I DECIDED TO CHECK MY CREDIT REPORT BECAUSE I PLAN TO BUY A CAR AT THE END OF THE YEAR AND FOR SOME UNKNOWN REASON MY CREDIT SCORE DROPED 30 POINTS IN ONE MONTH AFTER SUPPOSELY, CLOSING 2 CREDIT CARDS THAT I HADN'T EVER MISSED A PAYMENT ON IN 5 YEARS. MUCH TO MY SURPRISE ONLY ONE CREDIT CARD ACCOUT WAS CLOSED AND THE OTHER ONE WAS OPEN WITH A $11.65 BALANCE (THAT'S THE ONE THEY GAVE ME A $4.65 REFUND CHECK) NOW YOU KNOW IF I HADN'T RAN MY CREDIT REPORT I WOULD OF NEVER KNOWN ABOUT THIS AND MY ACCOUNT WOULD OF BEEN PAST DUE FOR THE 1ST TIME IN 10 YEARS. YOU KNOW [redacted] WELL THESE HIGH INTEREST BANKS WOULD OF JACKED UP MY INTEREST RATE T0 33% AND LET IT COMPOUND, MEANWHILE REPORT IT TO THE CREDIT BUREAUS SO MY OTHER CREDIT CARDS WOULD JACK UP THEIR INTEREST RATES ON ME TOO! HOW CAN THEY GET AWAY WITH DOING THIS TO GOOD CUSTOMERS THEY HAD FOR YEARS? I ALREADY PAID THE $11.65 ON-LINE TONIGHT. BUT IF THEIR OWN CUSTOMER SERVICE PEOPLE SEND OUT REFUND CHECKS BECAUSE THEY DON'T KNOW ABOUT THIS SCAM, HOW ARE DEPARTING CUSTOMERS SUPPOSE TO KNOW? THEY OWE ME A FREE CREDIT REPORT!!!!!!!!!!!Desired Settlement: I WANT THEM KEPT REPORTED ON THE Revdex.com WEBSITE AND HAVE THEM SEND ME A FREE COPY OF MY CREDIT REPORTS FROM ALL 3 MAIN CREDIT BUREAUS TO PROVE TO ME MY ACCOUNTS HAVE BEEN CLOSED AND REPORTED PROPERLY. WHY SHOULD I HAVE TO WASTE ANOTHER NIGHT AND $30 TO CHECK IF THEIR SCAMING ME AGAIN. I ONLY MAKE %10/HR. IF THEY CONTINUE WITH THEIR POLICYS I'M SURE THEY'LL BE INTEREST ON MY INTEREST NEXT MONTH!!! IF THEY HAV TO PAY MAYBE IT WILL FINALLY GET DONE RIGHT!!!!!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you

Review: Chase disney card was discussing a dipute with a merchant with me and failed to retrieve the amount that was taken from me.

I had my house AC unit checked by a company in Feb. of 2014. This company asked me to pay upfront $900 for services and that they would return with parts needed to fix my unit. They never returned I called chase and disputed the charges. I was proactive and called another company to come out which they charged me about $200. They also wrote that if there was any work completed by the other company it was not done at all. Chase gave me back $200 but said that they could not go for the rest because there was not enough evidence. I told them that the other company(Logan heating and air) had come out and I sent chase the fax with what they reported seeing done which was nothing and I also told them that the guy that came over was a convicted felon that I found it on the internet with his picture and that he went to jail before for fraud. They still said they can not do anything. They were able to retrieve the amount of $200 from the felons bank but did not try to get me back the rest.Desired Settlement: I want a full refund of the remaining amount of the $900 that they still should of got me back. I have enough proof to show that the guy that took my credit information was fraudulent and stole my money.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My credit card number was compromised, I call customer service, and asked that a new card be sent in an expedited manner, since it was the holidays and I had a trip coming up. The customer service rep, said it would arrive in two days. 5 days later I called again since the card had not arrived, and was told it was sent normal mail. I was told by a supervisor they would review the recording and get back to me. They never got back to me, I send an email and was told they would again get back to me and again they never did.

This put me in a relatively unconfutable situation on my trip. The worst part is the terrible customer service, a lot of I am sorry on the phone and email but no one doing anything.

I know this is a small matter, but if the service is this bad for something insignificance I can imagine what it will be like if I have a serious problem.Desired Settlement: I want someone to do what they said they would do, check the recoding and get back to me; with a real apology not just some can response.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My chase credit card has a balence of $101.x and its supposed to be dropped to zero as agreed upon my final payment last month. 02/2015.

See aboveDesired Settlement: Account showed as paid and removed from online access.

Business

Response:

Tell us why here...Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 20 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We are disputing the charge in the amount of $1,292.47 and $1,292.47 for a total of $2,584.94. posted on Jan 12, 2015.

The error occurred when we were just looking around for flights to London and somehow the flight got booked through Orbitz. Once we realized the error, we tried to contact Orbitz to cancel the booking to no avail. We were told there would be a cancelation or rebooking fee totaling hundreds of dollars.

We felt the charges were unjust and without merit, this experience has left us with the conclusion that we will no longer shop for travel related services through the internet, this would have never occurred if we deal with a local travel agent.

Your assistance in this matter is greatly appreciated, feel free to contact me should you need any additional information. Thank you in advance.Desired Settlement: dispute my credit card charge of $2,584.94.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March 3, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I AM A LONG TIME CUSTOMER OF CHASE BANK. I RECENTLY DID A BALANCE TRANCFERR FROM JP MORGAN TO ANOTHER CREDIT CARD THAT I HAVE TO SAVE MONEY. IN NOVEMBER MY BALANCE WAS $1128.69 AND I PAID IT IN FULL BY NOVEMBER 30TH, I SENT CHASE EXATACLY 1139.12 $, 10 OVER THE AMOUNT, NOW I HAVE A 4.69 BALANCE WITH CHASE FOR WHAT I DON’T KNOW AND NO ONE THERE COULD REALLY EXPLAIN. THE CARD WAS PAID OFF BY NOVEMBER 30TH, AND DEC, 2013 HAD 0 BALANCE, BUT YET I WAS CHARGED 15.69 INTREST WHICH TOOK UP EXTRA 10.00 PLUS. I FEEL THIS ISN’T FAIR. I WAS CHARGE 15.57 THE MONTH PRIOR TO THIS AS WELL. JP MORGAN SEEMS TO BE DOUBLE CHARGING ME. ALSO THE OTHER CRDEIT CARD COMPMANY STARTED BILLING ME FOR INTEREST ON NOVEMBER 30TH WHEN THEY PAID OFF CHASE. IN SHORT MY COMPLAINT IS THAT JP MORGAN DOUBLE CHARGED ME FOR INTEREST. I PAID OFF BALANCE BUT YET WAS STILL CHARGED INTEREST FOR DEC ON A 0 BALANCE. PLEASE HELP , MY CONTACT INFORMATION IS LOCATED AT THE BOTTOM. THANKS

Disability Examiner

Social Security Administration

[redacted]Desired Settlement: CREDIT MY ACCT, THEY ALREADY RECIEVED $10. ABOVE WHAT I OWE.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 7, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase bank wrote me on May 31st, 2013 to inform me that all (4) of my credit card accounts with Chase would be closed out and never provided a legitimate reason for doing so. This what their letter reads "Dear [redacted]: We are writing to notify you that we have closed the account referenced above. The action was taken in accordance with our termination rights as disclosed in your Cardmember Agreement. We are taking this action due to the following reason: Transactions on your account are inconsistent with expected activity." Keep in mind, that I have never been late on any payment in my entire 16 years of credit history, I have never defaulted on any debt, nor do I have anything negative on my credit report. I was nothing but a loyal customer to Chase bank and their cancelling of my accounts is unsrupulous at best and illegal at worst (not sure). I could not believe that a company could legally just cancel all of your credit card accounts for no reason. The bogus reason that they provided was complete crap and indicated that they simply weren't making enough money off of me, so they would just cut me off completely ruining my credit in the process. I estimate that this hurt my credit score by approximately 60-75 points because this was where most of my total available credit was located. In addition to this unscrupulous act, I had about $400 in cash back that was unredeemed on all 4 cards combined that Chase conveniently stole away from me when closing the accounts for no particular reason. My cost to borrow credit and start up my businesses has significantly increased due to Chase Bank's heinous acts and has cost me approximately an extra $25,000 in interest which is what I expect Chase to pay me to settle this. I am considering going to the local press to share my story, so that other people avoid Chase bank like the plague and hopefully more people will see my story and boycott Chase bank as they are pure evil.Desired Settlement: My cost to borrow credit and start up my businesses has significantly increased due to Chase Bank's heinous acts and has cost me approximately an extra $25,000 in interest which is what I expect Chase to pay me to settle this.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 20, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am a loyal and prompt paying customer. I've had my CC with Chase for several years and I've asked for a lower APR several times and each time I am denied. The fees are outrageous - currently paying 24.99% APR.Desired Settlement: I would like to see a lower APR (considerably lower) that of which is competitive to the current market.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 9, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I was contacted by a 1-800 number by "Chase", alerting me that a possible fraud issue was discovered and that they have immediately stopped my card and issuing me a new card that should arrive within 10 days. I was transferred to a person who proceeded to ask me for all personal details about the card to "verify who I am." I gave the person my debit card number. The person then asked for the rest of the detailed information including exp date and security number on the back. I declined and stated I would be happy to verify who I am using the SECURITY QUESTIONS or Social security #, the person declined and stated that the security questions are for "different customers." I asked to speak to a manager. The manager asked for the same personal card information and I declined, again, asking the manager to verify using security questions. Manager declined and said that was for a different part of Chase and not for the fraud department. EXCUSE ME? The "Fraud department" can't ask me SECURITY QUESTIONS that I provided years ago, and instead, this person is asking me for all of my personal card information....to verify who I am? RIDICULOUS!!! This is completely [redacted] backwards. No asking for my address, no asking for security questions, no asking for partial Social Security number. How am I supposed to trust this person on the phone, who called ME? Further more I am disgusted that they would DARE cancel my card without my consent for possible fraud, when I have max $60 on the card at any given time. Just a week prior they cancelled my credit card and issued me a new one without ANY notification. As everyone knows, automatic payment is setup on debit/credit cards. Now I have to figure out which company is setup for what, and spend about 2 hours of my time confirming new credit/debit information. My CAR INSURANCE being one of them. What if I was out to dinner and unable to pay my bill? I used this card just last night at a restaurant.Desired Settlement: I demand an apology and that I be contacted BY PHONE the next time they have the audacity to cancel or close anything else!!!

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on February 19, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.