JPMorgan Chase Credit Card

Review: I paid my car insurance policy with Progressive in full for 6 months on 7/27/2013 in the amount of $755. I paid the credit card bill in full before the due date, as I do each month. On 11/7/2013, I received a notification from Progressive that my policy was being terminated due to a fraudulent payment. I tried to resolve the issue with Progressive, spending approximately 20 hours on the phone over the following 2 weeks. During this process I repeatedly called Chase and was told by every customer service representative that I spoke to that there was no incident of fraud and there was no record of this incident in the Chase systems that they were accessing. I started a new policy with Geico on 11/19/2013, which is more expensive than my previous policy with Progressive and carries a higher deductible. On 11/20/2013, Progressive finally discovered the error was due to misinformation sent to them by Chase Bank. It then took another 3 months to receive a response from Chase, when I was finally contacted on 2/10/2014 by [redacted], Fraud Operations, Chase Card Services. I was then informed that my account was credited $51.70, a truly ridiculous gesture for the magnitude of the mistake. [redacted] agreed to inquire about additional compensation and informed me a few days later that I would be receiving 10,000 miles. I feel this compensation is outrageous, given the loss of time I suffered trying to get the error caused by Chase rectified, the stress induced by having my car insurance terminated without just cause, and finally my ongoing financial loss from switching to Geico (approximately $100 / 6 months - ongoing). I have documentation from both Progressive and Chase detailing these events.Desired Settlement: I would like to receive compensation of $2000 or 100,000 miles. Chase gives new account holders 30,000 - 50,000 miles just for signing up for a credit card. This incident, in which Chase was entirely at fault and which caused me tangible losses of time and money as well as stress, customer service deemed worthy of only a 10,000 mile compensation. This is an unacceptable level of compensation.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 20, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I had previously called chase credit to report that the mobile app would not allow me to make payments "at this time." The following day I called a CSR and reported this issue and made my payment over the phone. The rep waived the fee as he acknowledged it was their fault and I should not be penalized. During the next billing cycle I checked my mobile app and it said I had owed a zero dollar monthly minimum payment. I logged on during the start of this billing cycle and I now have a late fee and a frozen account due to "no payment being received." I am being charged a late fee for an issue happening within their own provided tool to their customers. So, I call up and ask to discuss this issue and get it resolved and also update some information that their site wouldn't allow me to change successfully. After speaking to a man who had no idea what to do or say he grabbed a Senior CSR named [redacted] to discuss this further. [redacted] provided no information and basically accused me of making this up after I had already previously called to discuss issues with the mobile app. [redacted] was rude the entire time and refused to let me discuss the problem with him. I then asked to speak to a floor manager and not on a bridged call. They transferred me to [redacted], the floor manager in charge for today. I explained the situation and she said she wouldn't help. I asked [redacted] if she could explain how a company provided tool that does not effectively assist their customers pay them was something that I should be penalized for. [redacted] could not give me that answer and tried her hardest to just get off the phone. This entire experience which with any other company would have taken two minutes took forty, and got nothing resolved. Chase is charging me a penalty for something that they know is not functioning properly and refused to do anything to resolve this issue.Desired Settlement: I would like my late fee waived and would like to make whatever type of payment is necessary for them to fix it. I have never had a late payment on any line of credit I have opened and do not want to start now because of the app they provided to us as customers.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on August 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I believe that JP Chase has adopted unethical collection practices. In 2012 I was turned over to collections do to an unpaid bill. ( This was during the time of my auto accident. This of course is irrelevant in any situation of owing a debt, however it is still the situation)

In 2013 I settled that debt. I was advised that the information would be updated on my credit account. Now, lets fast forward to July 2015 and I am purchasing a mortgage. I was told that the information still remained on my credit and although it did not halt the process of my obtaining qualification, it was still was conveyed to me.

This does not seem accurate. I am no longer obligated to Chase and I was told that the information would not be reported or the information changed upon settling the account. I would have never paid for this outcome.Desired Settlement: This information should be removed. Again it does not significantly affect my score, however principle is principle.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 31, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: CHASE IS REPORTING MY MARCH PAYMENT AS LATE AND SUBSEQUENTLY HAS CAUSED DAMAGE TO MY PERSONAL CREDIT PROFILE.

CHASE IS REPORTING MY MARCH PAYMENT AS LATE AND SUBSEQUENTLY HAS CAUSED DAMAGE TO MY PERSONAL CREDIT PROFILE. THE MARCH PAYMENT WAS SCHEDULED BUT DIDNT POST TO THE ACCOUNT, I DID NOT REVICE NOTIFICATION THAT THIS PAYMENT WAS RETURNED AND HAVE NOT RECIVED MAIL OR EMAIL COMUNICATION IN REGARD TO THE ISSUE. I FEEL BASED ON MY YEARS OF TENURE WITH CHASE BANK AND WITH THIS BEING A ONE TIME ISOLATED ISSUE INVOLVING MISSCOMUNICATION AND AN ERROR WITH RECIVING THE FUNDS FROM MY BANK ACCOUNT AND HAVING THEM POST TO MY CHASE ACCOUNT THAT THIS LATE PAYMENT BE CORRECTED TO 'ON TIME' IN REGARD TO HOW IT REPORTS TO MY CREDIT REPORTS TO REPAIR THE DAMAGE THAT WAS CAUSED BY CHASES IMPERSONAL NON DIRECT COMUNICATION SYSTEMS THAT CAUSE ISSUES LIKE THIS TO DAMAGE CUSTOMERS RATINGS AND PREVENT THEM FROM FINACIAL BETTERMENT.Desired Settlement: I WOULD LIKE THE COMPANY TO ADJUST THE REPORT TO SHOW THAT MY PAYMENT WASNT LATE, DUE TO THE FACT THAT THERE WAS AN ISSUE WITH THE BANK TRANSFER OF FUNDS TO PAY MY MARCH BILL. THIS RESOLUTION WOULD REPAIR THE DAMAGE CAUSED BY THE UNFAIR AND PUNITIVE ACTIONS BROUGHT AGAINST ME BY J.P. MORGAN CHASE.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Chase freedom employee members refused to refund my money

I contacted my Chase bank credit services to File a dispute for a merchandise I never purchased and asked for a refund but they refused to solve the issue and refused to give me back my money even though I never even touched the items its only 58 centsDesired Settlement: I want my 58 cents even though it is a small amount

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 7, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I want to settle with this company I had opened a credit card with them in 03/2010 I want to settle this debt. I do want options as I cannot pay in full but I am willing to setup a payment plan where I can log-in at anytime and place a payment of my chosen amount.

Credit Limit/Original

Amount:

$1,400

High Balance:

$2,130

Recent Balance:

$2,130 as of 11/2013Desired Settlement: I want to settle and pay this company if we can work out a settlement and a payment plan to get this off my credit thanks!

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I am writing to dispute the following information on my file.

According to a recent credit report from Transunion and Equifax, there has been a significant amount of $3623.00 indebted to Chase Bank. This item is inaccurate because I am an authorized user not the borrower or co-borrower. I cannot get in contact with the borrower nor do I know the borrower’s whereabouts. It is certainly displeasing to find a 100 point deduction on my credit report especially without an advance notice from Chase Bank or from any debt collecting agencies. Such an event has barred me from obtaining school loans and until further action is taken; I am unable to attend school.

I would like to further this claim by explaining authorized users are not liable for debt incurred by the borrower and/or co-borrower. Also, any negative credit activity reported to the Credit Bureaus without notification goes against the Fair Credit Reporting Act. Please reinvestigate this matter regarding the amount of $3623.00 from Chase Bank and delete this report as soon as possible.

Sincerely,

[redacted]Desired Settlement: I would like for Chase Bank to remove the negative credit activity reported on my credit report as soon as possible without any delay. I would also like an official letter stating that this will be done.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 30, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I've been trying to get in touch with the bank to assist me with my current credit statement. There are several charges that I did not make on the account, yet, I am still held accountable. I tried to resolve this internally, and submitted evidence to them. No luck. also asked them to defer payment till I am well again. They did not. on my debit card, and credit card, they allowed the cards to go over limits. I should not be responsible for their own errors regardless of when the merchant posts. If an account is on a negative, the card should not accumulate charges. I spoke with a member of staff from their offices, a [redacted] who was very rude, argumentative and plain unprofessional. this needs to stopDesired Settlement: Do not charge me for negative charges that are your fault. Defer payment till I am well again to pay please. thanks

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 15, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: On 1/23/2014, there was a charge of $99 placed against my checking account with JP Morgan. On the same day there was a fee of $34 put against my account by JP Morgan. I sent an email on 1/23/2014 advising JP Morgan that I did not recognize this debit and requested that they reverse this as soon as possible. Not only did they not reverse the debit, but they also placed a OD debit of $34, as well. I need for both of these charges to be removed from my account, as soon as possible.Desired Settlement: I would like for the bank to remove this charge of $125.00 and the $34 OD fee to be removed as soon as possible.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on January 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: For over a month now (today is April 1, 2015) I have been getting credit card offers for [redacted] I have requested by phone and have mailed back each mailing (about 2x/week) that this person is DEAD and has NEVER lived at my address!!!!! It is DISTURBING and DISRESPECTFUL and EMOTIONALLY TRAUMATIZING to continue to receive these credit card offers in the mail!!!!!!! The amount of offers sent is ridiculous to begin with. The fact that my phone and mailing requests to STOP is beyond disturbing! PLEASE QUIT MAILING THIS TO MY HOUSE!!!!!!!Desired Settlement: NEVER EVER EVER mail me another offer again....never...you company and it's policies and it's failure to respect my family, our feelings, etc. Your company needs some lessons in what is ethical and appropriate customer service. And....you should probably make sure the people you solicit for business are actually still LIVING!!!

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 8, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Applied for a credit card in December (which results as an inquiry & impact on credit score). Never used the card, Never received any mail, correspondences or phone calls from credit card services. I received an alert from my credit monitoring that my account was closed. I called customer service and they had said that they closed the account because they sent bills for the fees and never received a response and "assumed" I didn't want the card so they closed the account.

First of all, I never received anything and explained this to them. Second, if they sent several notices without a response why didn't anyone call to find out if I received the mail before "assuming" I didn't want the card and just closing my account.

I am EXTREMELY upset because a closed account impacts the credit score negatively and I don't understand how a business operates on assumptions when is affects the consumer greatly. Now I have spent my night on the phone dealing with different people trying to resolve all this when I didn't authorize any of this to happen. I shouldn't have to waste my time resolving something I had nothing to do with.

All the reps can say is "I understand your concerns but there is nothing we can do, thats the policy". That's a pretty poor policy!! I was told I could reapply for the card which I won't do because I already got a credit inquiry on my report for apply for the card, now my report shows the account closed, and now they want me to reapply and show another inquiry??? How does that make any sense? why can't they just reopen the account that THEY closed? So they have no problem closing it without my consent but when I ask to have it reopened all of a sudden that something they CAN'T do????

Either someone needs to find a way to reopen my account or take the initial inquiry off my credit report and take out that the account is closed. I don't need any negatives on my report, and I most certainly don't need anyone else making them for me.Desired Settlement: reopen account

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on May 09, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: Please reference CHASE AMAZON credit card# last 8 digits ending in [redacted] Disputed $203.16 charge made by SPRINT WIRELESS on 4-25-2013. SPRINT WIRELESS had that credit card # on file and was not authorized by Ruth to charge more than $100. We disputed the $203.16 as soon as we saw the charge and followed it with several secure messages through the CHASE credit card web site. We asked that JP MORGAN CHASE not loan the $203.16 to SPRINT WIRELESS because SPRINT WIRELESS is responsible to try and collect directly from [redacted] Because JP MORGAN CHASE has loaned SPRINT WIRELESS $203.16 in my name, SPRINT WIRELESS has no reason to negotiate. The billing paperwork from SPRINT WIRLESS clearly states it is between SPRINT WIRELESS and Ruth. Please leave the billing error dispute between SPRINT WIRELESS and [redacted] by crediting CHASE AMAZON credit card# last 8 digits ending in [redacted] as appropriate. Thank you for your time and consideration on this matter.Desired Settlement: Please apply credit $286.87 (current balance as of last statement) to include fees and interest charged on the originally disputed amount of $203.16 that posted on 4-25-2013 on CHASE AMAZON credit card# last 8 digits ending in [redacted]

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on November 19 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

In reference to complaint ID [redacted] this matter so far as it pertains to Chase was verbally resolved over the phone with Chase on 11-19-2013 and finalized online with Chase on 11-20-2013.

Review: I charge my card for 324 at santo domingo airport then I canceled my charge and charged only 84.00 I got all the recipet the store kept the original charge and never refunded me .

I contacted the credit card and provide them with all the docoments .

today I got a call from [redacted] and she told me that they cant protect me international very strange and the original charge will remain .Desired Settlement: I want to have the credit card protect my dispute since I provided all the docomants .

I dont want to pay for things that I returned

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on December 29, 2014. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: On 04/03/2015 my customer, (for privacy reasons please see your and my customer name in ROL Case Number [redacted]), placed an order for product purchase and freight charge, and paid by credit card (Chase Visa card). Since this was partially a custom order we always capture such charge immediately since such orders are excluded from restocking/return/exchange and we of course disclosed that to your/our customer prior. The charge was processed and then deposited in our account in the amount of $682.82.

We received a phone call a day or so after the charge settled from your/our customer letting us know that there had been some unrelated fraudulent charges on their card over the weekend and that they had to cancel the card they used for this purchase, and get a new card number issued. They wanted to provide me with that new card number, however, since the initial charge had been settled and deposited in our account already I was not going to take their new card number. They paid already for their order. So I suggested to wait and see.

A few weeks after that I received a charge back advice notification from [redacted] Dispute Resolutions Dept.(our merchant bank), and the funds were taken out of my account, and the reason provided by Chase was 83 - Fraud-Card Absent Environment. We immediately contacted our customer, and they happily provided us with a signed letter stating that they do not dispute this absolutely legit charge, which we submitted along with the charge back advice and thereby disputing this charge back to [redacted] Dispute Resolution Department. They in turn submitted this information back to Chase.

It took several more weeks and the money was finally put back into our account, however we were charged a $25 charge back fee, assessed by [redacted]. They backed this up stating that this is in the contract I had agreed to that for every charge back they will charge me $25. Personally I find this a terrible business practice and if there is a false charge back (like this case) then [redacted] should get the money back from the card issuing bank (Chase) as a refund, and then give this money back to the merchant. We had done absolutely nothing wrong. Why should we pay for it?

Then just a few days ago, in a letter titled "Pre-Arbitration Notification", a single page document, we found out that they (the card issuing bank = Chase) is still insisting on this 83 -fraud-card absent environment issue, and wants to charge back again. This time the letter had a note below in bold letters, trying to advise us that if the Arbitration Committee is deciding against our rebuttal (option 2 on this letter) that we could face fines/fees in range of $150 to $500. We contacted an [redacted] representative and she told me that such fees usually start at $500 and go up into the thousands if we decide to do arbitration and they decide against us.

Again, we have done nothing wrong. The customer has their product, we performed excellent service, the customer saw the charge on their June Chase Visa statement and is paying the charge to Chase, and yet we are still in arbitration. My main complaint here is that we are the victim here - never mind the customer who has also spent countless times on the phone with Chase getting the run around. It seems that we carry all the risk while the fat cats sit back and simply don't care. They are quick to assess fines and fees and really don't care what happens to their customer and merchants. It is simply a crying shame.

Your and our customer called me this morning and I was told that they spoke to Chase to a [redacted] in card services / fraud department, who in turn consulted with [redacted], the Chase representative listed on the Pre-Arb Questionnare as the Chase contact [redacted]), who by the way never returned any of my calls or email that I sent to him. They (Chase) stated that they will not collect the funds from the merchant and everything is good on their end. Well, yes, perhaps good on their end. We however still have to respond to this little pre arbitration issue.

Please note that we have tried contacting Chase. We tried every single phone number we could find [redacted] etc.) Spoke to countless representatives. Nobody was able to help us in this matter. We were simply stone-walled. Chase should be ashamed regarding their business practices.

In any case, we replied to to the Pre-Arb Notification with option 2 and provided the signed letter from the card holder once more stating that the card holder is not disputing this charge. So now we are in the mercy of the arbitration committee. It's just unacceptable. Making a huge bureaucratic mountain out of a mole hill.

Please understand that we understand that credit card fraud is a big problem. But please do understand that blindly charging back small business merchants, who then have to fight to receive or keep the money that were done through legit transactions, is simply unacceptable. Lack of knowledge or communication channels adds frustration and makes things more complicated. Things need to change to resolve such situations quicker and more efficient.Desired Settlement: We have spend hours in phone calls with our customer, hours trying to call Chase (the card issuing bank of our customer), and several phone calls and frustrating conversations with [redacted]'s Dispute Resolution Department. We would like to request all/any of the items listed below:

a) a refund for any charge back fee that has been and may be assessed in this case

b) a refund for any arbitration fees if the arbitration committee should decide against us in this case

c) a compensation for all my time and efforts that I had to put forth to fight a charge back that should have never happened.

d) a change in Chase's policy, providing a better communication channel and training their customer service representatives better when a merchant calls in trying to resolve issues and obtain information.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on July 18, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: JP CHASE paid fraudulent overseas charges against my instructions, then charged me for their inoperativeness. false credit bureaus reports.

Dearest Sirs, please allow me to thank you indeed and before hand for needed help in resolving this matter.

While in Europe, last October, I paid extra fees to utilize an internet service just for one single month membership.

The charges where a higher U$s 34.00 for a single month use, over the usual u$s 19.00 for a monthly use on a yearly contract.

Before flying back to the States, I cancelled and closed account with service provider.

Once in the States, in November, said company charged me for another month and was too late to complain, but no use of their website has been made, making said charges senseless.

In December, london based company came for a third charge to my debit card account, which alerted the ever vigilant J.P Chase fraud Dept.

Following, I was contacted by a JP Chase Bank employee to whom I explained situation and requested to stop payment for said charges that were unauthorized.

Said employee confirmed over the phone, but authorized charges instead.

That caused not only a charge, but an overdraft on my account and for both JP.Chase duly charged me with interest, reported to all 3 credit bureaus and started collections with never ending and harassing phone calls.

Since December last year I have been through difficult times and the escalating bills + the negative report to the bureaus have only worsen my situation.

It's with great dismay that I presence how little respect and care some employees show for the base of every business: the customer.

I do beg you to mediate in this dire matter, and thank you again in advance for your help to the consumer.Desired Settlement: Fix glitch on unauthorized charges.

0 account.

Withdraw negative report from credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on October 9, 2013. In order to protect consumer privacy, the consumer has been advised they have the option to share the resolution directly with you.

Sincerely,

Review: In 2009 I had two Chase credit cards I was unable to pay. One began with 4185 and charged off a balance of $19.5k. The other began with 4246 and charged off 11.6k in November 2009. The CFPB required they send me a 1099 in 2013 when they were out of the TX statue of limitations. They still report a balance to my credit report and attempt to collect from time to time. When I file complaints with the CFPB they deny the collection attempts and claim they have the right to report the charged off account for 7 years. The biggest problem I have is that they are reporting a balance to my credit report despite the 1099 which implies they are NOT out of the statue of limitations. They there are times I get collection letters with regards to the balance that do not disclose the account is out of the statue of limitations. When I report it to the CFPB they just quit attempting to collect but still report the balance.Desired Settlement: I want them to quit attempting to collect on a debt that is out of the statue of limitations. I want them to quit reporting on my credit report that they are not out of the statue of limitations by removing the balance. They can show the account was charged off in 2013 but my most recent credit report looks like they are still in the statute of limitations and collectible.

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 22, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: My card was stolen and chase was supposed to issue a credit

This all started from March 24th and there are at least 7 transactions on my account from when my card was stolenDesired Settlement: 1700

Business

Response:

Tell us why here...

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on April 14, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Review: I have been over charge with a interest rate of 28% for year for a slate case card and the terms of the card are not higher than 22%Desired Settlement: repayment of over charges.

Business

Response:

Tell us why here...This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on June 19, 2015. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Chase Card - [redacted]

I just reviewed my credit report and couldn't believe my eyes. I'm trying to buy a home and when they reviewed my credit they denied me because of this particular inaccurate account with Chase. So , Chase is actually preventing me from buying my first new home and as a result preventing me from putting a roof over my childrens heads. Since this account is completely inaccurate and those inaccuracies should not be showing on my report I disputed them on my credit report and even hired a company to help me yet they still remain. I disputed this account 45-90-120 days ago because Chase had sold it to LVNV funding. I paid LVNV funding in full but only after they promised to contact Chase and have them fax a "Universal Data Form" to remove the account completely. LVNV Funding removed the account but Chase still shows the account. Please remove this account immediately as agreed.Desired Settlement: I consider this defamation and I want this removed from the three credit bureaus.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes

consumer feedback very seriously. We have fully reviewed this matter and

responded to the consumer on January 17, 2014. They should receive our

correspondence within 5 to 7 business days. In order to protect consumer

privacy, they have been advised they may share the response directly with you.

Consumer

Response:

Review: I called to cancel my card and have the fee waived 2 times and they did not warn about the deadline to cancel it and get the fee returned. Each of the two calls were involved calls with them pitching me on reasons to stay that required further research on my part. The third time I called to cancel they stated that I had gone past the time to cancel and they would not refund the annual fee. They assert it is not required of them to state the terms they will use even though we are speaking in depth about my cancellation and they know my intent. They did not mention either conversation. The third time I called decided to cancel they said they would not refund the $95 annual fee and offered me a refund of $50 if I stayed on as a card user acknowledging that it should have been mentioned to me. This is a devious business practice and not acceptable. They need to refund the $95 annual fee.Desired Settlement: I want them to refund the $95 annual fee for not mentioning it either time that I called while trying to procure my further business...or...collect the fee if I waited to long uninformed...as I did.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on September 20, 2013. They should receive our correspondence within 5 to 7 business days. In order to protect consumer privacy, they have been advised they may share the response directly with you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me because they refunded what I had requested to 4 different parties.