JPMorgan Chase &

Review: I had did a transfer of funds from my bank account to my wife's bank account online in the amount of $600, one day before my direct deposit (which is usually $700) posts into my bank account being that it takes a few days for funds to actually post my wife's account. Unfortunately due to circumstances beyond my control my direct deposit amount was less than $600. The bank still accepted the transfer request of $600 even tho I did not have sufficient funds to cover it. Than charged me $34 over draft charge. I had deposited a check into My account from my wife's bank in the amount that was over the $600 the next morning. I requested threw online message center to have the fee taken off, they denied my request due to a recent fee reversal on my account. My account is now in the negative and if it stays negative for 5days they will charge me another $15 and 15$ every 5days there after??? Nice way to make money from pay check to pay check workersDesired Settlement: I would like chase to stop paying anything if I do not have funds available and I would like a fee refund

Consumer

Response:

In reference to complaint ID [redacted]. They reversed the charges in question. I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Chase Bank recently sold me on having a bank account with them, one of the main reasons was they said they would do notaries for me. About a week after opening an account the bank notarized several documents without any problems ([redacted]s approval). Yesterday I went in to have a notary done and it turned into the worst customer service experiences I have ever had. From the beginning the [redacted] was aggressive and argumentative, the problems first started when the [redacted] tried to look up my business license. She tried to tell me my business wasnt registered properly. I had to go back to my office, go to the states web site and get the records myself, I called the State and everything of mine was in order. They said the [redacted] was not looking in the right place. Then the [redacted] started saying that they really only provided the service as a courtesy to some clients and did not necessarily need to provide it to me. It was the main selling point in me getting a chase bank account. I thought either you do or you dont? The they told me they couldnt do the notary because the tax ID;s didnt match on my paperwork, (this was over a two hour period mind you). All it was; I forgot to write down one number, I wrote down one number and it was fixed. I have had hundreds of notaries done and all of them pointed out simple mistakes like this and were very helpful. This chase bank / [redacted] and [redacted] were just the opposite. They were very rude and did not provide any positive help whatsoever. I was told to call back which I did about an hour later and the [redacted] told me they would not do the notary because they were told not to by the [redacted]? I called them and they said they did not speak with Chase bank. I e-mailed them my documents and they told me there was no reason why they should not have notarized my documents. I called the [redacted] back and she then told me a different story, that she had actually called [redacted] State about my documents. I spoke with The State of [redacted] Bank recently sold me on having a bank account with them, one of the main reasons was they said they would do notaries for me. About a week after opening an account the bank notarized several documents without any problems [redacted]s approval. Yesterday I went in to have a notary done and it turned into the worst customer service experiences I have ever had. From the beginning the [redacted] was aggressive and argumentative, the problems first started when the [redacted] tried to look up my business license. She tried to tell me my business wasnt registered properly. I had to go back to my office, go to the states web site and get the records myself, I called the State and everything of mine was in order. They said the [redacted] was not looking in the right place. Then the [redacted] started saying that they really only provided the service as a courtesy to some clients and did not necessarily need to provide it to me. It was the main selling point in me getting a chase bank account. I thought either you do or you dont? The they told me they couldnt do the notary because the tax IDs didnt match on my paperwork, this was over a two hour period mind you. All it was; I forgot to write down one number, I wrote down one number and it was fixed. I have had hundreds of notaries done and all of them pointed out simple mistakes like this and were very helpful. This chase bank / [redacted] and [redacted] were just the opposite. They were very rude and did not provide any positive help whatsoever. I was told to call back which I did about an hour later and the [redacted] told me they would not do the notary because they were told not to by the [redacted]? I called them and they said they did not speak with Chase bank. I e-mailed them my documents and they told me there was no reason why they should not have notarized my documents. I called the [redacted] back and she then told me a different story, that she had actually called [redacted] State about my dDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Chase Bank to complete the promised services and follow through with their customer service promise. I would like to be treated kindly, professionally, and have all my customer needs addressed.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from 10-**-2014 – Complaint ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response relayed to customer via telephone on 10-**-2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] It does not provide me with resolve. I had all my documents in order and I was refused service. The [redacted] lied to me and I was provided exceptionally poor service. I want my notary done, an apology from the [redacted] being dishonest or I want an investigation into why she lied. I want the [redacted] and [redacted] reprimanded for their behaviors. I would like to speak with management personally. I left sveral messages with management and nobody bothered to call back. I received a very impersonal letter that did not address the facts of the complaint

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from 11-**-2014 – Complaint ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 11-**-2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

This transmission may contain information that is privileged, confidential, legally privileged, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates, as applicable, for any loss or damage arising in any way from its use. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Thank you.

Consumer

Response:

At this time, I have been contacted directly by JPMorgan Chase - Executive Office regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business keeps providing the same response to a specifice question that is going unanswered. Chase refused service to me because my documents were not to their stamdards. I spoke with the [redacted] and asked her that when I get the documents corrected if they could be notarized then? The [redacted] told me she would not provide service to me. I am a customer, who had corrected the refused documents, only to be told they would not help me further. Chase has responded two times now and has not addressed this specifically. There only response is that they do not provide service when certain documents are not correct. I have had the correct documents for months now and chase has refused to address this

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Hello, I regret doing this, because the branches have been so nice and I really like people in NYC, but my many attempts with the claims department, has shown no trust, as well as absolutely no help, nor communication with me. They have all the info and space here limits my testimony, but basically 2 separate fraudulent charges by two different hotel chains , took my one Chase debit card and a "liquid" card below zero. It was an absolute shock that Chase paid both of these charges, since I was told clearly that a liquid card could NEVER go below zero,. and the other card was a cancelled card. Besides the sheer humiliation of this, it has been very stressful and they CLOSED MY checking account. I got permission about 8 weeks ago, from a claims supervisor, to prepare and fax to this department, my full explanation of everything, and I did. They did not respond to my fax, nor to my second fax. This is unconscionable. I called a branch I know, in Burien WA, who did not return my call, although they did when I called 2 weeks later. I spoke with a claims person yesterday, who asked for a copy of the receipt from the one hotel. When I said I had faxed that 8 or 9 weeks ago, etc., the person, would not agree with this, etc. Chase has not whatsoever called the merchant or their bank, on either of these 2 frauds, whereas they said they would. They seem to forget: the one was on a cancelled card, some 5 days after it was canceled; the other was on a liquid card, a card so designed to protect people against fraud, by it not having the ability to go into a negative, yet Chase paid this. The merchants have placed double the authorized charges, or almost that, on my card, a practice I have since learned is somewhat common for hotels. They kept my full debit card number, and did as they wished. I have called the police; the merchants; attorney general; and their corporate office and, they denied any wrongdoing, and the corporate ha now way to view accounting. I am a person of absolute honesty and integrity. Chase Claims Dept. has my full report and what I asked to resolve this. It has severely damaged my reputation and I have not been able to use my own checking account. I have stayed at other hotels using the same debit card with no problems. I cannot get into anymore conversations with them. They did not call me, they did not contact the merchants and moreso, seem to not value nor accept my explanation. I have about 20 full hours of my time into this. I ask please, that whoever reads this, please study all I have written, as wells as the three page report, before relying. Thank you.Desired Settlement: To pay, absorb whatever you wish to call it, the approximate $580 , and place my liquid card and regular card back to zero, and of course, to immediately reopen these accounts, and to verify that nothing whatsoever is sent to check systems. I am not asking for any compensation, apologies, etc. Please call me to say that this is has been done. thanks.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted], Complaint No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on July *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello [redacted],

Thank you very much for your patience and help.

If any communication could please be by phone, I would be most grateful, as I am still having a few computer problems. ###-###-####

I am enclosing my original report (my full statement), of the situation also. I am an impeccably honest person, and this incident (s) has been quite difficult.

I will have to look at their very complicated explanations (responses) again, and I promise to get that to you ASAP, but as far as I know, they are still saying that the charges (from two hotels) seem to be accurate, etc. They seem to be friendly people there in NYC, though. They are not speaking about the main issues-their lack of help from their claims departments; the fact that the first fraudulent charge was on a canceled bank card, the second on the liquid card- promised to be designed to not allow it to go below zero-; not properly notifying me of account closure, and much more.

I have since learned that, in some hotels (franchises), this double billing, is almost common. I have used the same debit card at other hotels without any problems. Apparently, they have clever ways to manipulate the person's account, so it looks like there was only one charge at the end of the stay, but in reality, the merchants are dishonest people, and do not provide records to the parent company (ie: Days Inn and Ramada Inn.

I promise to get the info to you more accurately as to what they have recently said.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on August *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: [redacted] withdrew $600 from our checking account in person on Monday, 9/**/15. The teller @ the Chase branch at [redacted] gave her six one hundred dollar bills. On Thursday, 9/**/15, she paid a cashier at our local Home Depot with one of the bills. She was told it was verified as counterfeit when passed through a machine Home Depot uses to check bills. She paid with her debit card and the counterfeit bill was returned to her. The next day, Friday, 9/**/15, she returned to the Chase bank on [redacted] to report the error and to request reimbursement of her money. The branch manager, Rafael T[redacted], told her he was not accepting the counterfeit bill and not reimbursing the $100. He noted she should have returned the same day; and that upon receiving and accepting the money, and leaving the bank, the responsibility was hers.Desired Settlement: [redacted] wants her $100 returned and for the bank manager to be reprimanded for poor costumer service.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2015 In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Jose H[redacted] Executive Office

Review: ON MARCH **, 2014 I WAS NOTIFIED BY CHEXSYSTEMS THAT TWO (2) INQUIRIES CAME IN ON MY BANKING CREDIT PROFILE BY JP MORGAN CHASE BANK, DATED 01/**/2014 AND 01/**/2014 THAT WERE NOT INITIATED BY ME NOR HAS JP MORGAN CHASE BANK EVER CONTACTED ME TO VERIFY THESE INQUIRIES. INSTEAD THEY NOTIFIED CHEXSYSTEMS THAT THESE INQUIRIES WERE VALID WHEN I NEVER EVEN APPLIED FOR ANYTHING WITH JP MORGAN CHASE. ADDITIONALLY, I DISPUTED THE INQUIRIES AND CHEXSYSTEMS REFUSED TO REMOVE THEM INDICATING THAT JP MORGAN CHASE SAID THAT THEY WERE ACCURATE WHEN I NEVER APPLIED WITH THEM. ALSO, JP MORGAN CHASE ENTERED MY APT. # AS ** INSTEAD OF [redacted], AND I AM NOT EVEN ABLE TO REMOVE THESE UNLESS THEY ARE REQUESTED TO BE DELETED BY JP MORGAN CHASE. I AGAIN DISPUTED THE ADDRESS, ALONG WITH THE INQUIRIES AND CHEXSYSTEMS STILL CONTINUES TO NOT REMOVE THEM AND HAVE ADVISED THAT I OBTAIN A POLICE REPORT AND RETURN IT IN ORDER FOR THE INQUIRIES TO BE REMOVED. SO I AM IN THE PROCESS IN GETTING THE POLICE REPORT AND WILL FORWARD IT TO CHEXSYSTE[redacted] I AM REPORTING THE ACTIVITY OF JP MORGAN CHASE BY ALLOWING SOMEONE TO SUBMIT APPLICATIONS IN MY NAME WITHOUT MY KNOWLEDGE DUE TO THEIR ADVISING CHEXSYSTEMS THAT THESE INQUIRIES WERE ACCURATE WHEN THEY WERE NEVER ACCURATE. I WANT MY NAME, SOCIAL AND DATE OF BIRTH DATA REMOVED FROM THE INTERNET DATABASE AND ALL JP MORGAN CHASE RECORDS SO THAT IF I DO DECIDE TO APPLY IN THE FUTURE THAT THESE ISSUES WITH MY ADDRESS DO NOT EXIST AND MY NAME IS NOT BLACKLISTED WITH JP MORGAN CHASE BEFORE I EVEN BEGIN. I WANT WRITTEN CONFIRMATION THAT THE TWO (2) INQUIRIES ARE BEING REMOVED IMMEDIATELY AND THAT THE ADDRESS WITH THE APT. ** IS REMOVED IMMEDIATELY. I WILL NOT ACCEPT THIS, I DO NOT APPRECIATE IT, AND CHEXSYSTEMS SHOULD NOT BE ALLOWED TO LEAVE FRAUDULENT INFORMATION ON MY RECORDS AND JP MORGAN CHASE HAD NO RIGHT TO IMPLY, VERIFY OR CONFIRM THAT THE INQUIRIES WERE ACCURATE WHEN I NEVER EVEN HEARD FROM THIS PEOPLE TO VERIFY THE INFORMATION. JP MORGAN CHASE IS WRONG AND I WANT THE INFORMATION CORRECTED.Desired Settlement: I WANT MY NAME, SOCIAL SECURITY NUMBER, CORRECT ADDRESS, CITY, STATE AND ZIP CODE UPDATED AND REMOVED FROM JP MORGAN CHASE ONLINE DATABASES, AND ALL COMPUTER SYSTEMS, WITH A LETTER SIGNED BY JP MORGAN BANK INDICATING THAT THEY HAVE REMOVED THE INQUIRIES AND REMOVED THE WRONG ADDRESS THAT HAS BEEN ENTERED WRONG BY SOMEONE WITHIN JP MORGAN CHASE BANK. I WILL NOT SIT AND WAIT DAYS UPON DAYS FOR A CONFIRMATION LETTER. I WANT IT TODAY SENT TO ME THROUGH THE Revdex.com FOR MY RECORDS TO SEND TO CHEXSYSTEMS.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on April *, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

Dear

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] indicates that she has replied to my concerns in detail as of April *, 2014 but there is nothing attached confirming the resolution, the removal of these fraudulent inquiries that were not made by me, and they have not removed/deleted the wrong address from my ChexSystems records other than the following comments provided:

MESSAGE FROM BUSINESS:

This e-mail is to acknowledge receipt of your correspondence from

[redacted]– Case No. [redacted]. Chase takes consumer feedback

very seriously. We have fully reviewed this matter and a detailed response was

provided verbally to the consumer on April *, 2014.

In order to protect consumer privacy, the consumer has been

advised they have the option to share the response directly with you. If you

have any questions or concerns, I may be reached at ###-###-####,

ext.[redacted].

Sincerely,

Executive Office

JPMorgan Chase Bank has still ignored my complaint, they have not resolved this matter, they have ignored my attachment and have not replied back regarding that they are correcting my files at ChexSystems and I am sick of this. How hard is it to understand that I never applied for a checking account with JPMorgan Chase Bank and that I want their two inquiries removed from my ChexSystems file, and my address that they entered wrongfully removed??????? I need [redacted] to read, read, read, read, read, and answer my damn complaint.

If you are reading this [redacted] you will be hearing from my Civil Attorney, and I will also hire one in the State of OH should you ignore my complaint any further. I have provided the proof, I have written you by certified mail and you received it, and I have reported you to the Revdex.com and you still have not responded to the information. I want you to reply here at the Revdex.com and you have my permission to do so. You have not shared anything with me that I can share with the Revdex.com. I want you to tell me that you have addressed my complaint and have resolved my concerns and you have my permission to reply here at the Revdex.com. If you fail to provide me with what I am requesting as well as continuing to ignore my concerns; I will take this matter to Civil Court in OH and come after you no matter what. I have not applied with you and I cannot see why it's taking you so long to remove something being that I have reported you. Read the complaint, reply back with the resolution as I requested, you have my permission to speak directly here at the Revdex.com and I do not want you to honor any privacy [redacted] I want this matter rectified decades ago and I am tired of disputing it. Now resolve my concerns or I'm going to the Banker's Commission next, the FTC and the Attorney General's Office and then finally you will receive Civil litigation documents if you ignore my concerns.

These are my final words. I am tired of being ignored!!!!

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the consumer on April *, 2014 and on April **, 2014. We will no longer be responding in regards to this matter.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted].

Sincerely,

Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Chase Bank continues to ignore the fact that I never applied for an account with them and by law it is there responsibility to remove any disputed information that a consumer provides that may or can effect their personal credit history and/or identity in the case of someone else trying to open an account in the consumers' name. Instead of Chase Bank being professional enough to adhere to this complaint filed with the Revdex.com, they continue to ignore the severity of this matter. Therefore, the consumer will be taking this matter to a Civil level and will not accept any of the replies from [redacted] or [redacted] because neither one of these parties are showing concerns to the fact that I never applied for anything with Chase Bank but yet Chase Bank is not concerned as to why their inquiries are appearing when I never even applied. Personally and Professionally, I do not care for Chase Bank, never have and they are the last bank that I would ever want an account with.

This is not over, and I do not care that you are not responding any longer to this complaint. At the end of the day, it is your bank that is allowing someone other than myself to use my credit information and it is your duty and responsibility to remove the inquiries that I have disputed. Instead, you fail to assist me with such a simple request and indicate that you do not wish to reply any further. All this does is show the negligence in Chase Bank. In actuality it is bank's like yours that allow fraud to take place because of the manner in which you do things. Again, this is not over and you will be responding again to my complaints because I am no where near finished and you will be hearing from my attorney in New York and the one that will be hired in Texas; so believe me, you will be replying again until the ink runs out on your paper.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Over the last 1 1/2 years I have had to deal with this "company", it has not been a pleasant experience. My payments will be scheduled to come out on a certain day and it may take 2-10 days before they ever process this payment and by then as a single parent I am flat broke and there is no money in my banking account for them to pull this payment from. The customer service is a joke and to this day I have not spoken with one of them that could answer correctly more than one question at a time. I have actually regretted my decision to buy a home because of this company. You would think that with something as important as a roof over people's heads that they are fighting to keep, a good company would attempt to make sure the payments were processed in a timely maner.

Review: I am the executor administrator of my late father's account number [redacted]. The account was title Estate of [redacted] of which I have been responsible for monitoring. I received a notice from the bank over 6 months ago asking I claim the account because there was no activity and it needs to be claimed. I diligently made sure the form was filled and I sent it back to Chase on time. I also linked the estate account with my personal savings and checking account so I can continue monitoring it via the online banking service. Today, I went to check on all the accounts and notice the Estate account was no longer appearing. I then called Chase to inquire why the estate account was not appearing. I was surprise to hear from the representative they had closed the account and forwarded the funds to NY State as unclaimed property. I was livid as I had informed them this was not authorized. I in fact had mailed in the documents needed so Chase would be aware the account was not abandoned plus I also had the account linked so they would see I indeed was monitoring it. The amount is over 45K which I now have to go searching for because they basically "washed their hands" of the problem and sent me away to call NYS unclaimed funds office.

I have asked for a full investigation on the matter but the Chase representatives seemed uninterested in assisting me with my concerns.

I kindly ask you look into the mishandling of my estate account and Chase's business practice. I am truly upset that if Chase had not only my address to verify the account but they also had my email and phone numbers on file should they needed to reach me.Desired Settlement: I would like the monies returned to me as soon as possible with an apology and compensation for the inconvenience this has cause me. This money belongs to my family and I am extremely careful that the account stays in tact until the funds are needed by my family. I urgently request this to happen sooner than later.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been emailed directly to the consumer on December *, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]

Sincerely,

Review: first off I had a bank account with them when they bought wamu. ok free checking no problem. first off I was charged $30 for a cancel check fee and was told I wasn't got to get a refund because I wasn't sure about the amount. I repeatedly told them I have carbon copy and quicken. second they switched my checking account from free to 9.99 a monthly fee without my consent. I left a positive balance in my account. they dwindled it down and closed without my consent. third I was told that I would get 1 free credit report that they would pay for. due to theyre information getting yhaving from a third party company. then they told me they never sent that information and they were NOT going to refund that credit report money. I was wrong!!! Number one why say your going to do something as a company your NOT going to follow through and honor. second I never consented my banking account to be changed. where was my consent?? there was my consent. third I have quicken what part of that didn't they listen to.Desired Settlement: I want my credit report paid for. like they said they would. second my $30 back for canceled check fee again I know who I wrote it to and how much I have quicken third I have left a positive balance of $200 in the account because chase is everywhere and if I needed to go somewhere I could use the account I was all my money they stole from me. the [redacted]!!!!

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the consumer on 10/**/2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Chase's online automatic bill paying system sent out two payments of $270.00 USD. These payments of $270.00 USD were sent on 5/**/13 and 5/**/12, totalling $540.00 USD sent out during a single pay period of one month. During one pay period only one authorized payment was to be sent. Originally, I was told this was a glitch in their system so they credited my account for the second payment, which was $270.00 USD. Today, my account is showing "Pending Misc. Debit REVERSE CREDIT DUE TO ONLINE DISPUTE $270.00." Now the employee I spoke with, [redacted], who is the [redacted] in the Customer Claims department,, is claiming it's "no one's fault" and Chase is not liable for creditting my account the difference.Desired Settlement: Credit my account the $270.00 USD that was taken from my account without my authorization.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a resolution was provided to the consumer verbally on July [redacted] . If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted].

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.

Sincerely,

Review: Chase is charging me multiple overdraft fees and overdraw my account over and over taking it over its limit therefore creating more overdraft fees for other checks that come in I called to clear it up and they did not help when I call for assistance I am being sent to customer service reps in the [redacted] who's english is not clear and repeat themselves and the situation you explain over and over but have no solutionDesired Settlement: Refund of overdraft fees

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Chase Executive Office

Review: When I received my new debit card on April **, 2015, I was told that all I had to do was activate the new card thus "canceling" my old debit card and all would transfer over. When I attempted to use said new card at 8PM on April **, my pin number did (does) not work. When in a situation involving a desperate need to execute a withdrawal, customer service was unable to help me due to "security policies designed for my protection." When I spoke with a supervisor, she was unhelpful, unsympathetic, and completely incapable of helping me due to said "security policies." I am unable to access my own money from any ATM and, as all branches are closed, I am literally stuck sans an option. I was able to remove money via my Chase Freedom Credit Card, but I was charged 23% interest plus some other additional fee which I was not listening to because of said need for cash. So, due to Chase's inability to assist me–even in an emergency–I was charged a fee that I do not deserve to be charged and have NO ACCESS TO MY MONEY until the following morning.Desired Settlement: As this issue has caused me tremendous stress in addition to a fee, I would like both the fee of $3.95 in addition to the $3.50 fee for using an non-Chase ATM and the $20 dollars I was forced to take out against my credit card which I should have been able to take out of my bank account had there not been an issue with my debit card in the first place.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on April **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was in another country, and at that time my bank account was debited without my consent or authorization. I can prove that I was not in the city of the debit card transactions. My claim has be denied twice despite these facts.Desired Settlement: I would like the $493.50 placed back in my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My name is [redacted] and several years ago, I had an account with [redacted]. Eventually, when Chase took over [redacted], I became a Chase customer and stayed with them to handle my basic checking account needs. When a [redacted] opened that was a bit closer, I switched to [redacted] in 2010 for a checking account, as they had services for college students, which I was at the time. My account with Chase had a small balance on it of less than $25. On December **, 2014, I went to a local bank to open a checking account and was denied because I was told that my Chase account had been closed with a negative balance of over $1400. I had no knowledge of this amount owed and believe it is fraudulent. I was told that I could not open a checking account anywhere because Chase had entered my name in a database that alerted other banks when I was attempting to open an account. When I asked the teller to explain to me the situation, he only stated that it was suspected fraud and he did not have any more information. He told me to contact Chase's claims department. I contacted Chase's claims department and was told that because the account was closed over 2 years ago, they would not open a fraud claim and I was required to pay the amount. The representative was very rude. I do not believe this is right or ethical, as I did not have anything to do with the balance and Chase admitted themselves that it was suspected fraud. I never received any communications from Chase regarding the amount, as I would have attempted to resolve sooner. This is also not listed on my credit report. Please help me resolve this issue, as I do not have $1400 to pay and do not believe I should have to pay this amount.Desired Settlement: I would like the balance removed and my name removed from the database, allowing me to open a checking account with a local bank.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from December **, 2014 – Complaint ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January *, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business responded by attempting to set me up on a payment plan for the full amount and not removing my name from the system preventing me from opening a checking account! It does not even acknowledge that this account was closed due to fraudulent activity and states that it was my responsibility to report it sooner. I think it's horrible that Chase Bank is taking such advantage of people, because for all I know, this could have been something they've done to get money out of me! Please help so that this bank does not take advantage of me and I can open a checking account like a normal individual.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from January **, 2015 – Complaint ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, 2015. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted]

Review: I made contact with [redacted] bank regarding my account on Saturday October **, about a check deposited in my account. The person deposit money in my account called me and stated they had to freeze their account do to stolen identity and I should beware of the check that had not cleared... I called [redacted] bank that Saturday unfortunately on weekdays their call center overseas handles [redacted] banks customers.The representatives could not communicate or understand my problem at all . They keep apologizing and saying the department that can help me was closed on the weekends. with out my consent they froze my account and I was unable to deposit money after over 20 calls from Saturday to Monday my they stated any money deposited would be rejected not to do anything until a manager called . My account got hit for 5 insufficient funds because they would not let me deposit money in that account. Later that week they accepted the wire transferred I had made for 2000 to cover any charges after that had stated the amount was frozen and would not accept deposits. if they would have taken my initiate deposit I would not have had 5 insufficient funds hits. Not to mention they have closed my account and I'm still waiting for the money I had in that account after they closed it . it was been over 3 weeks and I have not received my money.Desired Settlement: My money left in the account .. Organization information to submit complain through The Military Base Legal department ..

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]-Case no. [redacted] takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by phone to the customer on November **, 2014. We consider this matter closed.

As a business owner with business and personal accounts with jade I was shocked when I attempted to deposit a business check into my account at the drive through today and was told the deposit could not be completed.

The teller told me because I did not have my account number she could not deposit the check into my business checking. I had my business check card which could be swiped as well as my ID. The teller refused to look up my account number.

I went inside the branch and deposit the check at the ATM.

This type of customer service is unnecessary. I believe I was discriminated against by the teller. I have deposited many checks at this same branch and my account number has been looked up by swiping my check card through the computer.

There are many banks that would love my business both private and professional.

The incident occurred at the [redacted] branch on Monday, December ** at 3:28pm.

Review: My direct deposit I receive from Social Security Disability Insurance on the [redacted] of each month in the amount of 1080.00 is being held at my banking institution JP Morgan Chase Bank due to a negative balance of $224.00. I was gone for the holidays and was not aware of this problem until I returned Jan.*,2014. Chase bank notified me by mail of a returned check that was deposited in my account Dec.**,2013 in the amount of $800.00 that I withdrew $200.00 of leaving my account in a positive status of $600.00 so I thought! I contacted them Jan.[redacted],2014 to address the matter and they had already put my account in a restricted state and closed my account leaving me NO access to any of my funds!! I need my money accessed immediately or I will be in a eviction process with my place of residence and a repo of my car will be processed leaving me with no home and no transportation. Chase Bank processed my direct deposit from SSDI and paid themselves the negative amount of $224.00 and left me NO ACCESS to the remainder of my funds so I could pay my bills.Desired Settlement: I would require my balance RETURNED IMMEDIATELY and all fees and charges from my debtors be paid in full from CHASE BANK and a letter of explanation in my behalf indicating fault in theres. Chase Bank should have NEVER closed my account after paying themselves knowing I would not have access to my money leaving it impossible to pay my rent, car etc..which has nows put me in a eviction process with my housing and a repo of my car . I am disabled and NEED to see my doctors regularly.Please help

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted]—Case number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to [redacted] on January **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted]

Sincerely,

Chase Executive Office

Review: After I opened the business checking account in Chase bank for 3 days at May/**/2013. They closed my account without any reason given and any notification. And they ignored my account balance which has over $20,000.00 . Since then nobody sent me any letter or message regarding my money in the account. After I called them hundred times to ask them to reissue my money back, all the customer service representatives gave me different excuses saying my money are not legitimate or they are lost. After almost one month talk with Chase, I found out that they are trying to hold my money because they suspect my wire money may not be legitimate even they already cleared the wires and received the money. Finally I went beyond all the request to get the people who send me wire money together into the branch to verify everything was done legally. Then the Chase bank branch manager helped to verify everything was correct. After that I waited another one month for partial of my balance check. But they still make all kinds of excuses trying to hold my money. Even until now Chase bank still owe me $2645 which they claim the check has been sent out. But the fact is I never received it. They ask me to go to Branch again to verify which I did already. But after I call the customer service, they ask me to go again to sign some document in order to get my check which really irritated me. The whole process was more than two months, they made me suffer tooooooo much. I wasted more than 200 hours trying to get my money back. And now I still haven't got everything back yet.Desired Settlement: Chase bank should issue my balance check immediately without any excuses which is $2645. And they should compensate for holding my money. My business was seriously affected because of that.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case Number [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed directly to the customer on July **, 2013.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Today I received several emails from Chase saying that I had a Chase quickpay several times in my account. They I received an email saying the my accoWe've sent a message regarding "Wire Transaction - Cancellation" to your Secure Message Center. You can see your message from your computer, tablet or mobile device." I have no knowledge of a quickpayment coming to my account, I contacted Chase and they said that my account had been frozen and I would need to go into the bank to correct this. I went in and was told that there were several transfers from some women that were cancelled as the money was coming from a location that was forgant. I answered all of the question reqarding the deposits only to be told that Chase is gong to close my account and stop doing business with me. I feel that Chase should do some type of investment first before just saying that I did these transaction and closing my accountsDesired Settlement: For Chase to show me how it was me that did these transaction I don't like being call a lie.

Business

Response:

This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October **, 2014.

In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted].

Sincerely,

Executive Office

Review: Chase has rescinded a tax refund check causing me to fall into overdrawn status, incurring fees and restricting me to my funds. They claim this is due to a lack of endorsement on my most recent deposit which included the refund check. Although they failed to provide scans of the check, they say that because it is missing an endorsement from my spouse, the money was debited and no attempt was made to remedy the problem in any way after multiple calls to customer service resulting in over an hour of time lost explaining and reexplaining the situation to various levels of incapable personal in some cases unable to provide remedy and in other simply unwilling.

Product_Or_Service: Checking accountDesired Settlement: DesiredSettlementID: Refund

I would be content to simply have the money returned to my account and no fee be levied against me, however it is quite clear to me that JP Morgan Chase is not above these sly games and stunts, so without further convincing I will accept a refund and promptly close all my accounts and never ever do business with these villains again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

To Whom It May Concern::

At 730pm, August *, A call was pleased to Chase CSR. I will start usually I am very happy with Chase's CSR, but this experience has me considering swtiching banks if I do not get a response.

I was out of town for a few days (for my birthday). My wife used the wrong ATM card when purchasing a $5.50 (Out of the four accounts we have between the two of us). We charged the $34.99 for a $5.00. Camille F[redacted] the CSR rep that I spoke to explained me that there is nothing that she can do (Was very cold and did not even thank you for all the business with Chase (except for a bring by at the end and with this attitude “I don’ really care what your problem is. What is frustrating about this my wife and I have three checking’s and one savings with I believe one with $10,000+. We are young adults and thought Chase was the peoples bank.

When I requested to close my account with Chase, she did not thank us for past business and if want to close it, is just for our first pending tractions close before we remove our fund and go to [redacted] across the street. Like I noted my wife has our savings in our account so we will close that too with Chase. So if the SCR gives me the impression that it’s not worth keeping our money there and moving [redacted]. Maybe we should. If Chase needs toy $40 from us that badly. I even requested a partial refund knowing it was human error our part. Denied.

I understand we have had this penalties waived in the past, we but we are still very loyal customers and do a lot of business with the bank

If I don't hear from Chase in the next week or so and we will close accounts and move to another bank. It was awesome being charged $35 on my birthday. Heck at least statefarm sends a card!