JustAnswer Reviews (%countItem)
JustAnswer Rating
Address: PO Box 29045, San Francisco, California, United States, 94129-0045
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+1 (415) 480-2121 |
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www.justanswer.com
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I had a non-emergency question about my dog and his newly ordered medicine. The vet answered super fast and made total sense. He was compassionate and gave me excellent advice to tide me over so my dog would be more comfortable. Thanks for making this possible!!!!
Just answer is a wonderful service and so affordable. I received a prompt and thorough answer to my concern and was able to rest easy that night. I will undoubtedly use this service again.
Just Answer seems to be a poorly run, scammy operation. A message popped up when I went on the official Apple Website to try to get answers to a few questions I had about my Apple devices. The JustAnswer window popped up and was very misleading because it seems to be an offical part of the Apple website -- and the only way to access the answers I was seeking. I reluctantly paid the $5, which they said they would refund. I just cancelled the membership, so I'm hoping they actually do refund the $5. I'll check and see. I wrote a question on an eChat type of screen, expecting to hear back right away or within several minutes as is typical for most eChat functions. About 6 hours later, I got a question from a tech. Then he asked if I wanted him to connect to my computer so he could manipulate it. I could not believe that the charge to do that would have been $39. This company seems like a real scam. Who wants to pay a ridiculous monthly fee to get answers to questions 6 hours after you need the information. Someone should investigate! I also can't believe that Apple contracts with this company. I'm assuming they did -- or why else would they pop up on the official Apple website. What a waste of time and energy! You can't leave a 0 star review or I would have done that.
Very simple !
If you need answers ; get in touch with "Just Answer".
Am tell you ; look no further .
I was having trouble researching or finding an answer to the problem I was facing the lawyer on just answer knew exactly what I was talking about and guided me in the right direction. Thank god I found you guys !!
The service was awesome but I think it is expensive for one question you have. If you have lots of questions then it pays. They have technitions very quickly on the line and they know there stuff.
I received a helpful response from the lawyer whose name I do not remember concerning Miracle Breakthrough Labs in Miami. It at least caused me not to order any product from them.
My Great Dane ate a bit of chocolate and we were extremely concerned. Fortunately it was a very small and (as it turned out) not nearly enough to cause toxicity. I would have easily paid hundreds of dollars at my local vet / veterinary hospital for the opinion ans prognosis that I received. The reply I received was prompt, clear, professional and even personal - all within about 10 minutes. Compare that with waiting in a waiting room, stressed out about the health of your dog and whether you have enough to pay the bill and well, there is no comparison.
Of course emergencies need to be dealt with appropriately and one needs to exercise sound judgment as to whether your pet needs immediate care. However, the advice/service provided by *** was everything it should have been, at an extremely reasonable price. Anyone complaining about the fees (sorry that you didn't read that the $5 was only a deposit), get real! Try consulting, personally with a professional in their office and see what it costs.
This service provides professional advice at a real value. Can you ask for anything more than that?!
Helped by *** onto a solution to my problem after asking me pertinent questions related to trouble with my TV. A great help!
was more than patient and could not have been more helpful in resolving my problem. Should I have another problem I will request ***. When I had difficulty defining my issue *** walked me through it until my issues were resolved to my satisfaction
This mechanic got back to me without delay and I feel confident that I can follow his instructions for my motorhome. He definitely told me everything that I needed to know on how how to fix the problem. I would use this website again as it was so easy to use!
I had a question about international taxation and French social taxes. An experienced CPA w/30+ years of experience not only answered my question, but provided relevant law and case study basis for his response---very helpful for review and research purposes. I was surprised with the caliber of expertise available on this site. Nice work!
Quick & Useful advise.
If there was anything lower than one star I would enter it for this ripoff company. While browsing for information about a painting I own I came across Justanswer*** on the internet. When posing a question as a first time user it asks how $ you want to offer for an answer and I said $5, the least amount accepted. It also required an email and password which I provided, but no where is it clearly marked on their website that despite refusing any type of free trial or membership you will be forever sucked into financial hell by these people. Despite several phone calls in which I stressed that I certainly DID NOT sign up for anything they have continued to charge my checking account $58/month for the past seven months. Their website says I no longer have an account, but I don’t trust them and short of getting a new checking account I have no idea how to make certain these vultures don’t get their hands on any more of what little $ I have every month. SCAM!!! RIPOFF ARTISTS!!!
Hello ***,
Thank you for getting in touch with us about this. We certainly want to apologize for any frustration you've encountered.
In looking into your account it appears that we received the first phone call and email from you about your wish to cancel the membership on the account on 9/12/2018, which was yesterday.
We can also confirm for you that the Customer Care agent that you spoke with was able to cancel the membership and refund the most recent months charge.
We hope that this helps to resolve all of your outstanding concerns but if you need nay further assistance, please don't hesitate to reach back out to us at *** or send us an email at ***
Regards,
JustAnswer Customer Care
Just Answer, took my money and then didn't answer my question. Left me hanging without even responding to questions like: "how long will I need to wait for an answer?" and "Is anyone still there"
Hello ***,
We're sorry to hear that you didn't receive a reply from the Expert, that doesn't normally happen.
It looks like you were able to reach out to our Customer Care team and we've issued a full refund for the charge. If you do decide to use the service again in the future, keep in mind that if you haven't gotten a response form one of the service providers within a reasonable amount of time, you can reach out to our Customer Care team and we can reach out to Experts individually to pick up the question and it typically takes about 15 minutes.
Reach back out to us if you've got any other questions or need nay further assistance.
Regards,
JustAnswer Customer Care
Let us know fi you need anything
responded promptly to my question and was 100% accurate in his diagnosis. My cat, Bella, is back to her normal self and doing well. Many thanks, again, *** .... Although I must cancel my membership at this time due to circumstances beyond my control, once things settle, I will never hesitate using your excellent service again, as needed. THANK YOU!!!!
I am very pleased with the fast, accurate and complete answer I received from the expert at JustAnswer.
The Biologist, *** was great! She answered my question and said something so very nice when ending her response to us. We were very happy with the information she provided and having someone on the other end of your email that is clearly knowledgeable and able to answer your question with compassion, honesty and intelligence is such a great comfort. She was just great!
I would highly recommend anyone to contact her for issues that pertain to her area of expertise.
Thank you again *** and *** once again for the quick, good and feel good response.
Spoke with a very knowledgeable, thorough and patient attorney that took his time to explain things in terms I could easily understand. He was concise, direct and specific to the State in which my Complaint is to be filed. I felt so much better after speaking with him and as though I had a much better understanding as to how to approach the Demand Letter and completion of the Complaint. I would highly recommend and well worth the fee!
gave good advice and helped to ease my mind.