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JustAnswer

PO Box 29045, San Francisco, California, United States, 94129-0045

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I feel the person responding to my questions was legit. I didn’t confirm with a lookup but their responses were from true knowledge. Thanks again!

I THINK GREAT, FOR ME TO HAVE USED IT I AM STILL TRYING TO KEEP USING IT NOW NOT DONE

I received prompt and useful answers to my questions and was very satisfied with the interview from the doctor, who even supplied useful information on acquiring the medicines prescribed, and made it much easier for me to find.

got back to me right away,Ang gave me answers and suggestions I never thought to ask my Vet ! Highly recommend.

They were very helpful and nice. My bearded dragon got sick and I'm new with owning a lizard so she gave me great advice on how to better care for him and help me get a hold of a vet so I can him the best care, with a check up. All of this at 3am!!!! Definitely will use again if I need too!!

This service provided me with perspective I needed to move ahead in dealing with an outrageous traffic ticket I received while travelling. Worth the reasonable fee to be sure how to proceed.

I am mechanically inclined and had a van that would not start. I did not want to have it towed. I tried JustAnswer to talk to a Chrysler mechanic. With his assistance I was able to diagnose and repair my vehicle without towing it to a shop.

I like how they could tell I was stress but explain things to me. you could tell I matter

I would like either an answer to my question or my funds returned.

Not sure if this is a scam but it seems to act like one. Signed up for $5 "trial", asked a question that wasn't answered then was billed monthly fee. To cancel membership, you have to contact customer service and work through 2 levels of customer service.

I found it impossible to receive any service from JustAnswer. Contacted them on 10 October with problem with a Canon Printer. An "expert" said it would take him 10 minutes to find a solution. Thirty-five minutes later, he responds that he's opting out and referring my question to another "expert." Couple of phone calls to Customer Service in which they apologized and offered me a free question and extension of my trial to make up for my inconvenience. FOUR days later I'm contacted at 7:56 pm by an "expert" who asked if I still needed help. I responded that I did and that yes he could connect to my machine and fix the problem if he could verify that this was the Free call that I'd been offered. Heard no more from him until the next day when he said that I had responded after the end of his shift (which must have been at 8:00 p.m., 4 minutes after he contacted me.) When I called Customer Service this morning, they said he had reported that I no longer needed service. That was untrue! Customer Service responded that they were not responsible for their "experts" as they are contractors. I cancelled my membership and am now awaiting my refund in 3-5 days. I'm returning my Canon printer and getting an HP. This is the worst "service" that I have ever received and would never use or recommend this service to anyone. I would certainly rate it less than 1 star if possible!!

JustAnswer Response • Oct 15, 2018

Hello H,
Thanks for letting us know about this experience. We're sorry to hear that none of the Experts were able to help you. It does appear that we've cancelled and refunded all charges but we do want to make sure that we take care of any outstanding issue that you might have.
We will be sending you an E-mail shortly to go over some options with your printer and your account.
If you've got any other questions or need nay further assistance, please reach back out to us at *** or give us a call at *** and we're happy to help.
Regards,
JustAnswer Customer Care

offered both knowledge and emotional support in her response to my question about what to do about my senior cat who has been very anxious and depressed since a six month rescue kitty recently joined the household. *** normalized some of my cat’s reactions but alerted me to the danger of my cat not eating. Since then I have separated the two and she is eating a little again. In short I am taking all of *** wise advice very seriously and believe she opened my eyes to what I need to do going forward!

I spoke with ***, a Real Estate Attorney. I kind of already knew the answers to my questions, but Olivia confirmed what I already knew.
Olivia was prompt in responding both via email and via phone call/conversation.
I will be contacting her further to pursue possible options I may have in resolving or helping guide me closer to an outcome favorable to me

Great place for help. Waiting for answer to question I need answered, Will call tonight if I do not hear back.

I had excellent experience with JustAnswers. Due to security reasons, several access ID's were temporarily blocked, and unblocking required resetting the passwords. This affected linked apps - like email clients, and troubleshooting to make them work with the suppliers was very difficult. When Just Answers got involved, their email specialist was excellent, providing very clear guidance, having me involved in testing the solutions real time, and everything was seamlessly restored to work as supposed. I would not hesitate to reach to them in future.
south bay

The Attorney was understanding to my claim on a bad contractor and he just supported the decision I made to further my claim against the contractor

Thanks so much for helping me while I was driving a boat from NJ to Florida. But, I only made it to Wrightsville Beach, N.C. and drove home.

The tech was awesome and efficient!! Did an awesome job!! Thank you so much!!

After using an HD antenna for a couple of years, one day we were not able to access any stations. We found out that there had been some kind of station change and we needed to do a” rescan”. I couldn’t find the manual to the TV and nothing on the remote or menu screen guided us to how to do it. The gentleman at Justanswer found the answer, told us what to look for and within minutes we had channels and a great picture!

It a bit but we finally got this brand new computer up and running.

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Address: PO Box 29045, San Francisco, California, United States, 94129-0045

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+1 (415) 480-2121

Web:

www.justanswer.com

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Shady, yet now dead: once upon a time this website was reported to be associated with JustAnswer, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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