Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is NOT with *** pet hospitals, it is with the Petsmart groomer who caused the issue of my pet getting an ear infection*** actually helped resolve my pets ear infectionPlease stop redirecting the issue to *** this is a Petsmart mistake and I want a refund of what I had to pay *** to fix Petsmart 's negligenceOnce again if there is any confusion my issue is with the negligence which the grooming salon at Petsmart causedI want Petsmart to refund my vet bills to treat my dogs ear infection and a refund of the grooming fee which cause the original problemThis will resolve the issue
Regards,
*** ***
Hi ***,Thank you for reaching out to us at PetSmartI wanted to touch base with you, in regards to your concern with the price of the Fresh Step cat litter and your request to have money donated to the shelter of your choiceDebbie, the Store Leader did miss this price change and reached out to you, which she apologizes for this. I did hear back from Debbie recently, and she had offered to provide a $donation to the Shelter of your choiceShe then later informed me that you were wanting $donated, and $was not acceptableI have partnered with our District Leader and Store Leader on this request, and I am currently waiting to see how much we are going to offerYou will be hearing back from the Store Leader, Debbie very soonIf you have any further questions, please reach out to me.Thank you.Sheri P***- Customer Care SpecialistPetSmart- 1-800-738-ext***
Dear Mr***,Thank you for contacting PetSmart. I was sorry to hear about your expereince in our store. I have been able to confirm that our store has been in contact with you to refund the overcharges. I am sorry for the inconvenience.Sincerely,***
Hi ***,I have taken a look at your order and my system shows that you were only charged $for the one item that shipped (Pet Holiday Winter Stripe Laser Cat Toy)You should see this reflected on your PayPal accountIf you are still seeing an authorization for the full amount, please provide a copy of your statement so that we can reach out to treasury to void it outHowever, this authorization should have automatically dropped by nowI also have on my notes that we left a message for you on 1/25/informing you that we would send you the cancelled item at no costYou may return the call at your convenicence if you wish this to be processed or if you have any further questions or concerns.Sincerely,Coral
Dear MsS***,
Pablo was checked into PetSmart’s grooming salon on 05/04/for a Bath and Brush serviceWhile grooming Pablo on the table, he backed his rear legs off the grooming table, that was at its lowest settingWhen this occurred the groomer quickly picked up his hind end to
get him stable on the grooming tableHowever, when the groomer was able to get his hind legs on the table, Pablo’s front leg slid onto the textured table and that’s when he injured a mole a skin tag on his legWhen this occurred, Pablo was taken to t he in store Banfield for treatment
Please don’t hesitate to reach out to me, if you have any additional questions or concerns regarding Pablo
Thank You,
James A***
Store Leader
***
Dear Ms Y***,
THank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in communication wtih our store to ensure that they have been in contact with you to assist with a resolution
Thank you for reaching out to let us know about your
store interaction,
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your experience. We were able to find a purchase on 7/3/for the correct amount on card number ***. Our store has a copy of the receipt and can assist you with the return with the matching card.
Thank you,***
Dear Michelle, Thank you for reaching out to PetSmartI am sorry to hear about your recent experience at our SalonOur district leader let us know that they were able to reach out to you to discuss your experience. We hope to see you soon as we appreciate your loyalty as a Pet
Parent. Sincerely,Coral
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by PetsmartToday, January 6, 2017, I received a call from the Westwood store managementMelissa apologized for her employeess' unprofessionalism in blacklisting our accountShe acknowledged that it was wrong and that it should not have happenedShe apologized for the embarrassment and inconvenience to usI asked Melissa for a written apology with all of what she stated in the letterShe said she needed to check with her superiors and would notify me if she could send the letterWhen I receive this letter, which is what I requested in my initial complaint, I will then consider the matter resolvedI will update Revdex.com once I receive the letter, and also inform the business
Regards,
*** ***
Dear MsB***,
Thank you for reaching out and expressing your concernI’m sorry to hear about your experience with PetSmartThe Store Leader at the *** Florida location would like to refund you the $for the serviceShe will be reaching out to you within the next couple of days to
address your concerns and offer a reimbursement
Sincerely,
Krystal K***
Dear MsG.***,
Thank you for contacting PetSmart. I was sorry to hear about our lack of communciation regarding your complaint. I have ordered a $gift card to be sent to you via UPS. The gift card should be mailed on Tuesday March 8th, and will be delivered day mail.
Again I apologize for our lack of action
Sincerely,
Jessica
Dear MrN**,
Thank you for your response. Unfortunately we were unable to locate you in our records under your name, phone number or email address. If you would like to provide us more information to look into this more thoroughly we would be glad to assist
Sincerely,
Jessica
Dear Ms***
Thank you for contacting PetSmart. I was sorry to hear about your experience. I have reached out to our field management team to assist with this issue however they have been unable speak to you. They will continue to attempt to reach out to you to assist with
this furtherOur store would like to assist with getting the certificate, you may also contact them at ***
Sincerely,
Jessica
I was told by the store MANAGER that I could NOT return the items without the original packaging.our tree frog DIED OF A DISEASE, which means his terrarium IS NOW CONTAMINATED!DO YOU HONESTLY think you're going to put the terarium back on the shelf to resale KNOWING that it is CONTAMINATED???I know you don't have staff in the back in charge of disinfecting tainted terariums/ fish tanks etc.I want a full refund on my purchaseyou need to get in contact with store # *** ** *** ***Their phone number is, ***.then get in contact with MEmy number is ***
Hi ***,I have touched base with our District Leader who informed me he has been in touch with you in regards to the incidentI have also checked the status on your refund and Craig should have it no later than Saturday, 12/10.Thank you for your patience on this matter and again, our apologies for the inconvenience you experienced at our store.Sincerely,Coral
Dear Mr***,
Thank you for contacting PetSmart. I am sorry about your experience in our store. I am sending you a $gift card for the inconvenience
Sincerely,
Jessica
Hello Daryl,
Thank you for contacting PetSmart. I am sorry to hear about the troubles you have faced in opting out of our email services. I do see your original request was made on 1/6/and no emails have been sent via our system since 2/6/16. If this is not the case please let
our cusotmer service department know so we can look into any additional email addresses we may have on file for you. We will be sending you a $gift card for the inconvenience
Sincerley,
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your visit to our salon. Our store manager, ***, has been attempting to reach out to you to discuss your visit but has been unable to connect with you at this time. Please reach out to him at your
earliest convenience at *** and he can assist with resolutionSincerely,Jessica
Dear ***,Thank you for reaching out to PetSmartI am sorry to hear about your experience at our salon. Our store leadership team has let me know that they were able to get in contact with you to provide a full refund on the service.Thank you,Coral
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My issue is NOT with *** pet hospitals, it is with the Petsmart groomer who caused the issue of my pet getting an ear infection*** actually helped resolve my pets ear infectionPlease stop redirecting the issue to *** this is a Petsmart mistake and I want a refund of what I had to pay *** to fix Petsmart 's negligenceOnce again if there is any confusion my issue is with the negligence which the grooming salon at Petsmart causedI want Petsmart to refund my vet bills to treat my dogs ear infection and a refund of the grooming fee which cause the original problemThis will resolve the issue
Regards,
*** ***
Hi ***,Thank you for reaching out to us at PetSmartI wanted to touch base with you, in regards to your concern with the price of the Fresh Step cat litter and your request to have money donated to the shelter of your choiceDebbie, the Store Leader did miss this price change and reached out to you, which she apologizes for this. I did hear back from Debbie recently, and she had offered to provide a $donation to the Shelter of your choiceShe then later informed me that you were wanting $donated, and $was not acceptableI have partnered with our District Leader and Store Leader on this request, and I am currently waiting to see how much we are going to offerYou will be hearing back from the Store Leader, Debbie very soonIf you have any further questions, please reach out to me.Thank you.Sheri P***- Customer Care SpecialistPetSmart- 1-800-738-ext***
THank you for your follow up, we will ensure that you are contacted a second time
Thank you
Jessica
Dear Mr***,Thank you for contacting PetSmart. I was sorry to hear about your expereince in our store. I have been able to confirm that our store has been in contact with you to refund the overcharges. I am sorry for the inconvenience.Sincerely,***
Hi ***,I have taken a look at your order and my system shows that you were only charged $for the one item that shipped (Pet Holiday Winter Stripe Laser Cat Toy)You should see this reflected on your PayPal accountIf you are still seeing an authorization for the full amount, please provide a copy of your statement so that we can reach out to treasury to void it outHowever, this authorization should have automatically dropped by nowI also have on my notes that we left a message for you on 1/25/informing you that we would send you the cancelled item at no costYou may return the call at your convenicence if you wish this to be processed or if you have any further questions or concerns.Sincerely,Coral
Dear MsS***,
Pablo was checked into PetSmart’s grooming salon on 05/04/for a Bath and Brush serviceWhile grooming Pablo on the table, he backed his rear legs off the grooming table, that was at its lowest settingWhen this occurred the groomer quickly picked up his hind end to
get him stable on the grooming tableHowever, when the groomer was able to get his hind legs on the table, Pablo’s front leg slid onto the textured table and that’s when he injured a mole a skin tag on his legWhen this occurred, Pablo was taken to t he in store Banfield for treatment
Please don’t hesitate to reach out to me, if you have any additional questions or concerns regarding Pablo
Thank You,
James A***
Store Leader
***
Dear Ms Y***,
THank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in communication wtih our store to ensure that they have been in contact with you to assist with a resolution
Thank you for reaching out to let us know about your
store interaction,
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your experience. We were able to find a purchase on 7/3/for the correct amount on card number ***. Our store has a copy of the receipt and can assist you with the return with the matching card.
Thank you,***
Dear Michelle, Thank you for reaching out to PetSmartI am sorry to hear about your recent experience at our SalonOur district leader let us know that they were able to reach out to you to discuss your experience. We hope to see you soon as we appreciate your loyalty as a Pet
Parent. Sincerely,Coral
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by PetsmartToday, January 6, 2017, I received a call from the Westwood store managementMelissa apologized for her employeess' unprofessionalism in blacklisting our accountShe acknowledged that it was wrong and that it should not have happenedShe apologized for the embarrassment and inconvenience to usI asked Melissa for a written apology with all of what she stated in the letterShe said she needed to check with her superiors and would notify me if she could send the letterWhen I receive this letter, which is what I requested in my initial complaint, I will then consider the matter resolvedI will update Revdex.com once I receive the letter, and also inform the business
Regards,
*** ***
Dear MsB***,
Thank you for reaching out and expressing your concernI’m sorry to hear about your experience with PetSmartThe Store Leader at the *** Florida location would like to refund you the $for the serviceShe will be reaching out to you within the next couple of days to
address your concerns and offer a reimbursement
Sincerely,
Krystal K***
Dear MsG.***,
Thank you for contacting PetSmart. I was sorry to hear about our lack of communciation regarding your complaint. I have ordered a $gift card to be sent to you via UPS. The gift card should be mailed on Tuesday March 8th, and will be delivered day mail.
Again I apologize for our lack of action
Sincerely,
Jessica
Dear MrN**,
Thank you for your response. Unfortunately we were unable to locate you in our records under your name, phone number or email address. If you would like to provide us more information to look into this more thoroughly we would be glad to assist
Sincerely,
Jessica
Dear Ms***
Thank you for contacting PetSmart. I was sorry to hear about your experience. I have reached out to our field management team to assist with this issue however they have been unable speak to you. They will continue to attempt to reach out to you to assist with
this furtherOur store would like to assist with getting the certificate, you may also contact them at ***
Sincerely,
Jessica
I was told by the store MANAGER that I could NOT return the items without the original packaging.our tree frog DIED OF A DISEASE, which means his terrarium IS NOW CONTAMINATED!DO YOU HONESTLY think you're going to put the terarium back on the shelf to resale KNOWING that it is CONTAMINATED???I know you don't have staff in the back in charge of disinfecting tainted terariums/ fish tanks etc.I want a full refund on my purchaseyou need to get in contact with store # *** ** *** ***Their phone number is, ***.then get in contact with MEmy number is ***
Hi ***,I have touched base with our District Leader who informed me he has been in touch with you in regards to the incidentI have also checked the status on your refund and Craig should have it no later than Saturday, 12/10.Thank you for your patience on this matter and again, our apologies for the inconvenience you experienced at our store.Sincerely,Coral
Dear Mr***,
Thank you for contacting PetSmart. I am sorry about your experience in our store. I am sending you a $gift card for the inconvenience
Sincerely,
Jessica
Hello Daryl,
Thank you for contacting PetSmart. I am sorry to hear about the troubles you have faced in opting out of our email services. I do see your original request was made on 1/6/and no emails have been sent via our system since 2/6/16. If this is not the case please let
our cusotmer service department know so we can look into any additional email addresses we may have on file for you. We will be sending you a $gift card for the inconvenience
Sincerley,
Jessica
Dear Ms***,Thank you for contacting PetSmart. I was sorry to hear about your visit to our salon. Our store manager, ***, has been attempting to reach out to you to discuss your visit but has been unable to connect with you at this time. Please reach out to him at your
earliest convenience at *** and he can assist with resolutionSincerely,Jessica
Dear ***,Thank you for reaching out to PetSmartI am sorry to hear about your experience at our salon. Our store leadership team has let me know that they were able to get in contact with you to provide a full refund on the service.Thank you,Coral