Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry to hear about your experience in our store The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number) Each of the sale tags does reflect the brand and item on sale I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail Additionally, I will let our operations team know of your concern about the verbiage on our receipts They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed Sincerely, [redacted]
After the store manager told me to hire an attorney for my complaint she did call back and offer me in gift cards I did accept but still do not feel satisfied with the resolution I was told the Vets at PetSmart did look over all the paperwork and could not confirm it was at the fault of your store However, your vets are not exotic vets therefore are not qualified to comment on the condition our little guy was in not to mention all the time I had to take off work all the care involved such as meds 2-3x a day and the emotional aspect for my daughter as wellYour associate is the one who told me how to take care of the dragon from food, bedding and lighting which were all wrong and did have something to do with the health of our little guy as well Our vet is confident he was sick when we got him and progressed I did call at the 7-week and was told that you only guarantee your animals for weeks and I was out of luck I know it may seem petty to you but I assure you as a consumer it is not I do work for a world known retailer and the problem is I know what my company and I would do if an issue would arise Customer satisfaction is the utmost important in a business and I really feel this has not been done
Tell us why here [redacted] , Thank you for reaching out to us at PetSmart with your concern on the pricingI can certainly have your comments reviewed by the appropriate parties I would like to offer you a gift card for $so we can keep you coming back to PetSmart Thanks again for taking the time to reach out with this pricing concern Sheri P***- Customer Care Specialist PetSmart
Dear [redacted] , Thanks for reaching out I am sorry you were unable to locate the gallon tank in our stores Unfortunately that tank is being discontinued and will only be available in limited stores as we sell through the product I will be sure to share you comments with our buyer so they are aware Sincerely, Jessica
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
First of all, my dogs name is *** not *** so the company in question is obviously not "sincere" in their apology, as they have no idea who they're apologizing toHowever, I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear ***,
Thank you for reaching outI am sorry to hear about your dog. I have asked our field management team to reach out to you regarding your dog's salon visit
Thanks!
Jessica
Hi ***,Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a couple of messages for you, to speak to you about your unsatisfactory experience and process a refundPlease reach out to
them at your earliest convenience so that they may address this issue with you. Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the troubles with your online orderI have been in contact with our ecommerce team and they have notified me that they were able to provide a full refund on the order. If you have further questions on this, please
reach out to us at ###-###-####.Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI escalated this to our Product Specialist and was informed that as of today, we have processed a good will refund on your aquarium. We thank you for bringing this matter to our attention.Sincerely,Coral
Hello Rebecca,
Thank you for reaching outI was sorry to hear about your loss and your experience in our store. We will be sending you a $gift card to assist. Again, please accept our condolences on your loss
Sincerley,
Jessica
I filed a complaint against Pet Smart in *** *** *** case # *** I was contacted by the local Pet Smart manager named Debbie on 8-25-who offered to give dollars in donation to the rescue/shelter of my choice I believe that this amount is unacceptable since Debbie
admits that twenty-seven boxes were sold under advertisement, also known as fraud I find this amount to be insulting and Pet Smart is not taking me seriously Your help is very much appreciated Sincerely, *** *** *** *** ***
*** *** ***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear MrP***,Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in contact with our field management team who has assured me that they have been in contact with you to resolve. We appreciate you bringing this to our attention
at our home offices as well. Sincerely,Jessica
Hi ***, Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a voice message for you to speak to you about your unsatisfactory experience. Sincerely,Coral
Hi Mrs***, Thank you for reaching out to PetSmartI was sorry to hear about the experience you had with your local store’s adoption partnerPlease know that we take these matters seriously and have investigated this on our endOur records show that the District and Store Leaders have
kept in communication with you to provide a resolutionAt this time we ask that you fax us a copy of the veterinarian bills incurred during this incident to fax number: *** *** so that we can further assist you. Sincerely,Coral
This is untrueWe have bills, totaling $from *** Animal Hospital that their store manager rejected in each caseHis response was "we are not paying one more dime" , and "don't bother bringing me any more bills, we are not paying"They did NOT pay for all of his follow up treatment as this person claimsSomeone from their regional office called and said they were going to make an offer to pay for his treatment, and they would put it in writing, but that has not happened yet, we have seen nothing from themWe have paid the $so far, and he has at least one more visit scheduled, and possibly more after that
Dear ***, I am reaching out to you in regards to your Revdex.com complaint from August of We recently did an Audit and your concern was brought to my attention, and I do apologize for this delay.I am sorry that you were not fully satisfied with our response from our PetSmart corporate office, and I would like to offer you a gift card in hopes that you will still shop at PetSmart for your productsI would like to offer you a $gift cardIf you would like to reach out to me, please feel free to do soAngela Horton, our District Leader did speak to you about your concern and had offered you per bag, which is was also offered back in May as wellI apologize that you were dissatisfied with our resolution at that time. Thank you
Hello ***,Thank you for taking the time to reach out to me, regarding your Revdex.com complaint, I appreciate itI did hear back from the Store Leader, Ian J***He said that he was able to reach out to you and discuss this concern, and apologized for that took place.He really appreciated your
honestly and felt bad for the poor Customer Service that you receivedHe offered you a $gift card for the huge inconvenience and said that you accepted, which I am very pleased to hear.I also voiced my concern to Ian, about how much better the store could have handled this for youHe agreedI will be assisting with your gift card, and I will request this todayIt may take some time to receive this, since it is coming from our Finance TeamI will be sending this out to you, as soon as I receive itI am pleased to hear that you are happy with this offer, you deserve it for all of this trouble you have been through.If you need anything further moving forward, please feel free to reach out to me, or Ian J*** at your local store.Thanks so much!
Dear Ms [redacted] ,Thank you for contacting PetSmart I was sorry to hear about your experience in our store The sale price reflects the price after the discount gained by using your PetSmart loyalty card (or phone number) Each of the sale tags does reflect the brand and item on sale I will pass your feedback along to our marketing team regarding the wording of the tags and request for further detail Additionally, I will let our operations team know of your concern about the verbiage on our receipts They do show the original price, as well as the sale price (and return price) next to to the item description, which may be abbreviated to fit within the space allowed Sincerely, [redacted]
After the store manager told me to hire an attorney for my complaint she did call back and offer me in gift cards I did accept but still do not feel satisfied with the resolution I was told the Vets at PetSmart did look over all the paperwork and could not confirm it was at the fault of your store However, your vets are not exotic vets therefore are not qualified to comment on the condition our little guy was in not to mention all the time I had to take off work all the care involved such as meds 2-3x a day and the emotional aspect for my daughter as wellYour associate is the one who told me how to take care of the dragon from food, bedding and lighting which were all wrong and did have something to do with the health of our little guy as well Our vet is confident he was sick when we got him and progressed I did call at the 7-week and was told that you only guarantee your animals for weeks and I was out of luck I know it may seem petty to you but I assure you as a consumer it is not I do work for a world known retailer and the problem is I know what my company and I would do if an issue would arise Customer satisfaction is the utmost important in a business and I really feel this has not been done
Tell us why here [redacted] , Thank you for reaching out to us at PetSmart with your concern on the pricingI can certainly have your comments reviewed by the appropriate parties I would like to offer you a gift card for $so we can keep you coming back to PetSmart Thanks again for taking the time to reach out with this pricing concern Sheri P***- Customer Care Specialist PetSmart
Dear [redacted] , Thanks for reaching out I am sorry you were unable to locate the gallon tank in our stores Unfortunately that tank is being discontinued and will only be available in limited stores as we sell through the product I will be sure to share you comments with our buyer so they are aware Sincerely, Jessica
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
First of all, my dogs name is *** not *** so the company in question is obviously not "sincere" in their apology, as they have no idea who they're apologizing toHowever, I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I would like to see pricing issue through to see if pet smart makes changesUntil that happens I still stand behind my complaint
Dear ***,
Thank you for reaching outI am sorry to hear about your dog. I have asked our field management team to reach out to you regarding your dog's salon visit
Thanks!
Jessica
Hi ***,Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a couple of messages for you, to speak to you about your unsatisfactory experience and process a refundPlease reach out to
them at your earliest convenience so that they may address this issue with you. Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI was sorry to hear about the troubles with your online orderI have been in contact with our ecommerce team and they have notified me that they were able to provide a full refund on the order. If you have further questions on this, please
reach out to us at ###-###-####.Sincerely,Coral
Hi ***,Thank you for reaching out to PetSmartI escalated this to our Product Specialist and was informed that as of today, we have processed a good will refund on your aquarium. We thank you for bringing this matter to our attention.Sincerely,Coral
Hello Rebecca,
Thank you for reaching outI was sorry to hear about your loss and your experience in our store. We will be sending you a $gift card to assist. Again, please accept our condolences on your loss
Sincerley,
Jessica
I filed a complaint against Pet Smart in *** *** *** case # *** I was contacted by the local Pet Smart manager named Debbie on 8-25-who offered to give dollars in donation to the rescue/shelter of my choice I believe that this amount is unacceptable since Debbie
admits that twenty-seven boxes were sold under advertisement, also known as fraud I find this amount to be insulting and Pet Smart is not taking me seriously Your help is very much appreciated Sincerely, *** *** *** *** ***
*** *** ***###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Dear MrP***,Thank you for contacting PetSmart. I was sorry to hear about your experience in our store. I have been in contact with our field management team who has assured me that they have been in contact with you to resolve. We appreciate you bringing this to our attention
at our home offices as well. Sincerely,Jessica
Hi ***, Thank you for reaching out to PetSmart. I was sorry to hear about your experience at our store. Our store leadership has let us know that they have left a voice message for you to speak to you about your unsatisfactory experience. Sincerely,Coral
Hi Mrs***, Thank you for reaching out to PetSmartI was sorry to hear about the experience you had with your local store’s adoption partnerPlease know that we take these matters seriously and have investigated this on our endOur records show that the District and Store Leaders have
kept in communication with you to provide a resolutionAt this time we ask that you fax us a copy of the veterinarian bills incurred during this incident to fax number: *** *** so that we can further assist you. Sincerely,Coral
This is untrueWe have bills, totaling $from *** Animal Hospital that their store manager rejected in each caseHis response was "we are not paying one more dime" , and "don't bother bringing me any more bills, we are not paying"They did NOT pay for all of his follow up treatment as this person claimsSomeone from their regional office called and said they were going to make an offer to pay for his treatment, and they would put it in writing, but that has not happened yet, we have seen nothing from themWe have paid the $so far, and he has at least one more visit scheduled, and possibly more after that
Dear ***, I am reaching out to you in regards to your Revdex.com complaint from August of We recently did an Audit and your concern was brought to my attention, and I do apologize for this delay.I am sorry that you were not fully satisfied with our response from our PetSmart corporate office, and I would like to offer you a gift card in hopes that you will still shop at PetSmart for your productsI would like to offer you a $gift cardIf you would like to reach out to me, please feel free to do soAngela Horton, our District Leader did speak to you about your concern and had offered you per bag, which is was also offered back in May as wellI apologize that you were dissatisfied with our resolution at that time. Thank you
Hello ***,Thank you for taking the time to reach out to me, regarding your Revdex.com complaint, I appreciate itI did hear back from the Store Leader, Ian J***He said that he was able to reach out to you and discuss this concern, and apologized for that took place.He really appreciated your
honestly and felt bad for the poor Customer Service that you receivedHe offered you a $gift card for the huge inconvenience and said that you accepted, which I am very pleased to hear.I also voiced my concern to Ian, about how much better the store could have handled this for youHe agreedI will be assisting with your gift card, and I will request this todayIt may take some time to receive this, since it is coming from our Finance TeamI will be sending this out to you, as soon as I receive itI am pleased to hear that you are happy with this offer, you deserve it for all of this trouble you have been through.If you need anything further moving forward, please feel free to reach out to me, or Ian J*** at your local store.Thanks so much!